Boost Your Shop
CONTENTS Profits
November / December 2020 • Volume 6, No. 6
21
Features SHOP OF THE YEAR
Embracing changes
Columns 21
5
100% female-owned Kinetic Auto Service wins Shop of the Year 15
25
18
Service Notes
Say hello to your new editor.
It’s Your Turn
Can your reputation withstand the damage done by cheap parts?
Greenwood’s Garage How do you measure a client relationship, and why does it matter?
Get this complete Shop Management Software • User friendly invoicing • Full accounting module • Free updates & support • Customer Retention Module (CRM) • Much, much more!
SHOP FEATURE
The evolution of the auto technician
25
18
Technology is changing the industry, but can auto technicians keep up?
Departments 6
Letters
9
In the News
12
By the Numbers
16
Eye Spy Poster
28
Baywatch
30
Eye Spy
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