G&H Maintenance

Introducing G&H Projects I 1

Keeping Buildings Working

01 I Introducing G&H Maintenance

CONTENTS Introducing G&H Maintenance

01

G&H Group 03 Services provided 05 Our approach 07 Cloud based reporting

08

The Benefits

09

Sectors & clients 1 1 Our people 1 3 Case studies 1 6 Corporate social responsibility

25

Introducing G&H Maintenance I 02

INTRODUCING G&H MAINTENANCE Ensuring buildings operate at their maximum efficiency is vital for businesses: it saves a significant amount of money and considerably increases customer satisfaction levels.

We have extensive experience across a range of sectors having been retained to manage Leeds City College’s vast estate since 2011, over 22 sites for Bourne Leisure venues for more than a decade and c.40 of Fitness First’s national gyms dating back to 2016.

Keeping buildings efficient and operational is one of the best investments a business can make.

By using G&H Maintenance, our clients know their assets are working at their best; secure back-up plans are in place to prevent total failures; their services are fully compliant; all documentation is easily accessible online; and, they have the most sustainable, cost-effective strategy in place.

We take a long-term, holistic approach to planned preventative maintenance and have rapid-response systems in place for emergency call outs.

This provides valuable peace of mind for building owners, facilities managers and property developers.

We continue to grow and our approach is to reinforce relationships with established clients and build enduring new ones with like-minded businesses in our key markets across the UK.

Complementing this, we also ensure full compliance, issuing certification for all building services including gas, electrical, water hygiene among others.

David Ridsdale Director G&H Maintenance

03 I Introducing G&H Maintenance

G&H GROUP Formed in 1998, the c.£55 million-a-year G&H Group co-ordinates and project manages the entire MEP process.

G&H Maintenance is one of five complementary divisions in the Group.

We work closely with the other four divisions – Building Services, Projects, Engineering Services and Air Conditioning – capitalising on sharing best practice, knowledge and experience.

The Group directly employs over 180 members of staff at its purpose-built headquarters, on sites across the UK and in its specialist off-site fabrication facility.

Sustainable MEP solutions are central to the Group’s ethos to help build a cleaner and greener future.

As such we have created our own energy efficient product and brought it to market in the form of Encore, which is the world’s most environmentallyfriendly cistern being the only one to use air conditioning condensate to flush the toilet.

Our innovation does not stop there.

We were one of the first MEP specialists to include BIM in our everyday operations and have supplemented this in recent years with more investment in technology.

Most recently, we have introduced a classleading augmented reality app that allows our engineers to see the design team’s intended plans - ductwork, pipework, fixtures and fittings - in real time on their mobiles and tablets when on-site.

Introducing G&H Maintenance I 04

G&H Building Services Design and installation of all the MEP services every building needs to operate safely, comfortably and as sustainably as possible. Our focus is always on the people who use the building to create the optimum environment for them to live, work and play in.

G&H Projects Independent MEP services for schemes valued between £50,000 and £1 million, with extensive experience delivering projects for education facilities. Working directly for end users, building and energy consultants, we also operate as the principal contractor.

G&H Maintenance Delivering fully compliant planned and reactive maintenance for organisations with large estates across the UK. We have been retained by Leeds City College since 2011 and Bourne Leisure since 2012 to name but two.

G&H Engineering Services Specialist fabrication of all MEP building services equipment complemented with full electrical process engineering. From simple flanged lengths to 28” stainless steel flue pieces, large skid-mounted plant rooms and components for industrial-scale facilities.

G&H Air Conditioning We design, build, install and retrofit air conditioning services for all building types and have Mitsubishi, Toshiba and Dakin approved partner status.

05 I Introducing G&H Maintenance

SERVICES PROVIDED We provide complete maintenance services for private and public organisations of all sizes.

Planned Preventative Maintenance Long-term planning reduces the risk of failures, cuts reactive maintenance costs and increases the reliability of equipment. We audit assets so we know their lifespan and how efficiently they are performing.

This allows us to eliminate breakdowns, avoid building closures and disruption to customers.

Furthermore, accurate forecasting allows businesses to future plan investment budgets.

Reactive Maintenance Emergency 24-hour breakdown cover is provided across the UK all year round. Our average response time is just two hours. Our engineers solve 85% of call outs first time without leaving the site.

Emergency repairs take on average four hours to repair. A long-term, maximum efficiency approach is taken even when carrying out emergency repairs.

Compliance We ensure buildings and facilities permanently meet all legal requirements.

Certificates are stored on our cloud based servers allowing easy access for our office-based team, on-site engineers through specialist mobile software and clients via their portals.

Introducing G&H Maintenance I 06

MAINTAINING ALL BUILDING SYSTEMS We maintain all building systems:

Heating

Ventilation

Air conditioning

Plumbing

Access & security

Electrical

Data

Building Energy Management Systems

Periodic testing

Water treatment

Fire alarms

Renewable energy systems

Lightning protection

Fall arrest

Lifts

To complement this, we also deliver projects for a range of clients including fit outs, refurbishments and replacements. These range up to half-a-million pounds in value with schemes bigger than this supported by other divisions in the Group – G&H Building Services and G&H Projects.

07 I Introducing G&H Maintenance

OUR APPROACH We put in place a comprehensive care plan that is bespoke to meet every client’s individual needs.

To do this, we take the following steps:

1. Audit all assets

2. Critique existing maintenance plans

3. Create a full asset register

4. Create a lifecycle analysis of all assets and infrastructure systems

5. Create a full compliance register

6. Present a bespoke maintenance plan with a clear business rationale

7. Provide financial forecasts so budgeting is accurate

8. Schedule the maintenance plan

9. Implement the reporting frequency

Introducing G&H Maintenance I 08

CLOUD BASED REPORTING G&H Maintenance’s cloud-based reporting software allows our head office team and engineers in the field to easily share and upload information.

Engineers access the building’s maintenance history, asset data, lifecycle registers, certificates, SFG20 and OEM information.

This provides an extra layer of security as complete site logbooks are stored in G&H’s cloud and can be easily retrieved as part of any disaster recovery operation.

When a G&H engineer completes the maintenance visit, the client approves the work by signing forms online. All documentation is then uploaded to the cloud in real time ensuring site information is immediately up-to-date.

Reports are then sent to clients at the frequency they require in an easy to read PDF format that clearly details all visits in a chronological order.

09 I Introducing G&H Maintenance

THE BENEFITS Our approach gives businesses confidence, safety, assurance and value:

Planned preventative maintenance is by far the most cost-effective maintenance strategy.

Long-term planning allows a business to invest the money saved from reactive call outs to improve and upgrade equipment, safeguarding itself from future problems.

Effective planning means downtime is kept to a minimum. Our aim is to keep systems operational wherever possible to reduce or remove the impact on operations.

Introducing new, energy efficient alternatives to replace failing old systems means equipment works more efficiently and reliably.

This saves money, reduces a business’ carbon footprint and provides a more pleasant environment for end users.

Our online reporting system saves clients time by speeding up the approval process and allows instant access to all associated documentation.

A nationwide presence means any emergencies are managed immediately.

Introducing G&H Maintenance I 10

11 I Introducing G&H Maintenance

SECTORS & CLIENTS We have extensive experience working across a range of industries across public and private sectors. Please see our case studies for detailed examples.

1.

Commercial

2.

5.

Hotels and

6. Sport

and industrial

leisure

Education

9. Retail

3.

Healthcare

7.

Managing Agents

10. Transport

4.

Historic

properties

8. Residential and care homes

Introducing G&H Maintenance I 12

13 I Introducing G&H Maintenance

OUR PEOPLE While our technological innovations provide the tools to deliver an unrivalled service, it is our people who make the difference.

All our engineers and operatives are employed directly. By investing heavily in training and providing high-quality career development opportunities, our staff turnover is very low.

We dedicate account managers and engineers to specific clients so they gain a greater understanding of the required maintenance programme and how they like to operate.

This is of great benefit to our clients as our engineers get to know their buildings, facilities and develop positive working relationships by seeing and speaking to the same people regularly.

A key, non-negotiable requirement when we recruit is whether candidates have the personality traits we demand as a business that promotes a personable, friendly culture.

All on-site staff wear branded uniforms to make them identifiable and accountable for their work.

Introducing G&H Maintenance I 14

15 I Introducing G&H Maintenance

Introducing G&H Maintenance I 16

CASE STUDIES Bourne Leisure 01 Leeds City College 02 Fitness First 03 Hudson Quarter 04

17 I Introducing G&H Maintenance

CASE STUDY

BOURNE LEISURE

since 2012

SEVERAL

hundred thousand pounds worth of equipment upgrades as part of a long-term strategy

30%

reduction in reactive call outs

22

sites now managed after delivering sustained success

KEY FACTS

Project title: Location: Services:

Bourne Leisure UK-wide across 22 sites Reactive and planned maintenance: M&E and ventilation

Introducing G&H Maintenance I 18

HOW WE DID IT Our brief initially was to manage six

popular and busy sites on behalf of Bourne Leisure, returning financial savings by reducing equipment failures and reactive call outs, which in turn would see customer satisfaction levels increase.

We created an asset register outlining the condition of the estate.

Bourne Leisure understood the importance of this and the clear business rationale behind it.

Our findings revealed equipment that was ageing and unreliable, which was the cause of breakdowns that were occurring too regularly.

The success of our work is due to two key factors. Firstly, we built resilience into the M&E systems by introducing modern, efficient equipment.

We presented more cost-effective, energy efficient solutions that in the long-term would save money and crucially, improve conditions for customers.

We introduced back-up systems to prevent total failures meaning the end user facilities are not impacted.

Secondly, our engineers and office-based staff assigned to manage the existing sites have built strong relationships with Bourne Leisure thanks to their professional approach and on-site conduct.

Additionally, this continuity of service means our staff have a deeper understanding and knowledge of the equipment, they have specialist skills for leisure facilities that include, for example, swimming pools, and have comprehensive understanding of how the M&E systems operate in these conditions.

We have worked with the client to produce a forward looking capital investment programme.

The programme is having a significant impact on the efficiency and reliability of the systems.

Due to this thorough maintenance regime, there has been a 30% reduction in call outs.

As a result of our success maintaining sites, Bourne Leisure has consistently asked us to manage more premises with 22 venues now looked after across the UK, further demonstrating our geographic reach and capabilities.

19 I Introducing G&H Maintenance

Introducing G&H Maintenance I 20

21 I Introducing G&H Maintenance

CASE STUDY

FITNESS FIRST

KEY FACTS

Introducing G&H Maintenance I 22

HOW WE DID IT

23 I Introducing G&H Maintenance

CASE STUDY

HUDSON QUARTER

APPOINTED

following a competitive tender

MAINTENANCE

across three residential buildings

127 COMPLIANCE

KEY FACTS

luxury residential apartments and penthouses

to meet the latest legal requirements

Project title: Location: Services:

Hudson Quarter York

Planned and reactive maintenance

Introducing G&H Maintenance I 24

HOW WE DID IT In spring 2021, Hudson Quarter opened as an exclusive mixed-use development following the transformation of Brutalist 1960s buildings on a two acre site close to York railway station.

Following a competitive tender process, we were appointed to create and deliver a comprehensive maintenance and compliance strategy.

Three blocks provide 127 luxury apartments and penthouses over 122,000 sq ft with state-of-the-art mechanical and electrical features.

it achieve BREEAM Excellent and Energy Performance Certificate A ratings.

As a much sought after development with apartments valued at £1.2 million, ensuring the highest level of maintenance at all times is of paramount importance for internal and external facilities.

In addition to traditional building services, Hudson Quarter also features a range of energy efficient technologies that need maintaining such as 14 twin electric vehicle chargers, heat recovery and energy monitoring systems that helped

Furthermore, a crucial element of our work is protecting the investment made by the owners Palace Capital PLC and this is managed by creating a detailed asset register of all MEP services allowing us to extend lifecycles and maintain warranties.

Compliance is vital in all buildings and our ongoing work at Hudson Quarter ensures all the facilities meet the latest legal requirements.

To help us deliver this, we use the same engineers on site to help them create expert knowledge, history and familiarity of all systems.

25 I Introducing G&H Maintenance

CORPORATE SOCIAL RESPONSIBILITY Helping local people, groups and our community is vitally important to G&H Group.

BUILDING FUTURES TOGETHER is a community interest company we co-founded to help youngsters who are losing their way or are unsure of what to do when leaving education aged 16.

Sessions are held in schools to show pupils in years 9, 10 and 11 the options available in the construction industry and BFT organises work experience and apprenticeships with a view to ultimately forging lifelong careers.

FARSLEY CELTIC GIRLS FOOTBALL CLUB is a thriving team giving girls the chance to play and improve their footballing skills. We are the long-term shirt sponsors of the girls’ under-13s team and have funded various pieces of expensive equipment for the club as it goes from strength-to-strength.

RODLEY CRICKET CLUB is another local sports club that promotes participation among young people that we are delighted to support. We are the shirt sponsors for the under 7, 9, 11, 13 and 15 sides helping raise vital funds for the club’s grassroots teams.

LEEDS RHINOS is one of the biggest clubs in the world of Rugby League and allows us to provide funding that ultimately helps its charity, the Leeds Rhinos Foundation, which delivers projects in the heart of the community to make a lasting, positive impact on peoples’ lives.

CHARITY FUNDRAISING We have a long history supporting various charities through fundraising activity including St Gemma’s Hospice, St James’s Hospital, St Leonard’s Hospice, Yorkshire Cancer Research, Blood Cancer UK and Macmillan Coffee Morning.

We also provide funding and support for various community groups including Swinnow Lane Community Centre, Pudsey Carnival and The Rotary Dragon Boat Race as well as G&H Maintenance providing pro bono services for two Sue Ryder hospices.

Introducing G&H Maintenance I 26

G&H Maintenance Firlands Mill, South Parade, Leeds, LS28 8AD Telephone: 0345 609 0334 I info@ghgc.me I www.ghgroupofcompanies.co.uk/maintenance G&H Maintenance. Registered in England: 07002438.