Test bank for organization development and change 11th edition thomas g cummings christopher g worle

Test Bank for Organization Development and Change, 11th Edition, Thomas G. Cummings Christop

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Chapter 6 1. Establishing a "diagnostic relationship" refers to a. getting to know the client one-on-one. b. meeting organizational members regularly. c. clarifying expectations between relevant organizational members and the consultant. d. gathering data with organizational members.

ANSWER: c 2. Which question does the OD practitioner ask when developing a diagnostic relationship? a. Who are you? b. Why am I here? c. How much am I paid? d. Who has political clout?

ANSWER: b 3. Which of the following is NOT important for OD practitioners to address before collecting data from members of an organization? a. confidentiality of responses b. plans on how to adopt the strategic plan c. how much time and effort people must spend providing data d. describe to members how they might benefit from the data feedback ANSWER: b 4. Which of the following is NOT a goal of data collection? a. to justify the presenting problem's importance b. to obtain valid information about organizational functioning c. to create and direct energy for change d. to help develop a collaborative, longer-term relationship ANSWER: a 5. Questionnaires are often used because a. they can collect data from many people. b. data can be analyzed quickly. c. they are inexpensive on a per-person basis. d. All of these are correct.

ANSWER: d 6. Observations can be particularly helpful in diagnosing a. organization structure. b. organizational control structures. c. interpersonal relations. d. performance appraisal systems.

ANSWER: c 7. Data analysis is usually guided by Copyright Cengage Learning. Powered by Cognero.

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Chapter 6 a. the client system. b. the organization. c. the conceptual model underlying diagnosis. d. the type of data collected.

ANSWER: d 8. Which method of gathering data is the most "objective"? a. questionnaires b. interviews c. unobtrusive measures d. observation ANSWER: c 9. The OD practitioner should not share the entire purpose of data gathering with members of the organization. a. True b. False ANSWER: False 10. Questionnaires allow the consultant flexibility in data gathering since they typically do not have fixed response categories. a. True b. False ANSWER: False 11. Interview data can be collected and analyzed quickly. a. True b. False ANSWER: False 12. Unobtrusive measures include archives and other company records. a. True b. False ANSWER: True 13. Unobtrusive measures provide a highly subjective view of how the organization functions. a. True b. False ANSWER: True 14. Force field analysis is a quantitative technique for analyzing data. a. True b. False ANSWER: False 15. A correlation coefficient clearly establishes cause and effect between two variables.

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Chapter 6 a. True b. False ANSWER: False 16. Describe the advantages and disadvantages of the various methods of data collection.

ANSWER: Answers will vary.

17. Under what conditions are quantitative tools useful in analyzing data? Qualitative tools?

ANSWER: Answers will vary.

18. Organizations are increasingly using big data analytics to guide changes. a. True b. False ANSWER: True 19. All of these data collection methods can be difficult to code and interpret EXCEPT which of the following? a. interviews b. observations c. surveys and questionnaires d. unobtrusive measures ANSWER: c 20. The necessary sample size for an OD practitioner to collect is dependent on which of the following? a. the population size b. the confidence desired in the quality of the data c. the money and time available for data collection d. All of these are correct.

ANSWER: d 21. In a force field analysis, which of the following is a force for change? a. well-learned skills b. groups performances norms c. competition from other groups d. member complacency ANSWER: c 22. A correlation coefficient of -0.85 between two variables and that has a p-value equal to 0.01 means which of the following: a. There is a highly significant, negative relationship between the two variables. b. There is a highly significant, positive relationship between the two variables. c. There is a weakly significant, negative relationship between the two variables. d. There is a weakly significant, positive relationship between the two variables.

ANSWER: a Copyright Cengage Learning. Powered by Cognero.

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Chapter 6 23. Survey feedback works best when which of the following occurs? a. Supervisors play an active role in feeding the data back to employees. b. Organization members are closely involved in developing and carrying out the project. c. The OD practitioner provides technical assistance in the form of data analysis and interpretation. d. All of these are correct.

ANSWER: d

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