Supplier Spotlight: Haldex We sat down with Brian Robertson, Original Equipment Manager at Haldex, to discuss their role in the Gray & Adams Supply Chain. What does Haldex do? Haldex provides innovative braking solutions to the global commercial vehicle industry, primarily for trailers, with a focus on enhanced safety, environment and vehicle dynamics. We are a pioneer of safe braking products.
How long have you been part of the Gray & Adams supply chain? We have been working with Gray & Adams for over 40 years. It is renowned for its quality and customer support – it is vital that its suppliers buy into that ethos. As a business, we are very aligned to this and that is why we have been partners for so long. We recognise it is not simply all about the initial purchase price but also the performance of our products and the quality of our service.
What are the key opportunities and challenges facing the industry? Total cost of ownership was a focus for all businesses but, given current financial pressures due to Covid-19, it has taken on an even greater level of importance. Therefore, reduced downtime and ensuring products perform for their expected life span, is now a crucial deliverable for all suppliers. This is something Gray & Adams is very good at, likewise, so is Haldex. For example, we are about to release a new electronic braking system (EBS Generation 4) that offers incredible durability and, in turn, a low cost of ownership.
How can Gray & Adams ensure even closer integration of their supply chain in the future? If I was to improve what is an already a very strong supply chain, I would possibly increase supplier access to feedback from end users. That is how we can focus on continuous improvement, new features and make our parts for Gray & Adams’ products even better.
Finally, your thoughts about the overall experience of working with the Gray & Adams team? We have a good relationship. We support one another to ensure the best outcomes for our businesses and for the customers too. We share a commitment to offering great customer service and industry-leading products.
13
www.gray-adams.com
