GW Views - Issue 9 Autumn 2017

Page 10

GONE TO THE POLLS

Reader views in numbers

Dealing with customers: the toughest job yet? GW readers reveal the toughest jobs that they deal with in their workshop.

IT’S OFFICIAL – dealing with customers is the toughest job for garage owners and technicians working in independent garages. In a survey held in partnership with TOUGH by Swarfega, 58 per cent of GW readers put the trying task above any other when asked what the toughest job in a garage is. When it comes to getting hands on with the job, transmission rebuilds were cited as the toughest by 19 per cent.

Thanks for taking part Five participants were selected from a draw to win a complete set of TOUGH by Swarfega skincare products, including heavy duty hand wipes, hand cleaner, skin protection cream, shower gel and sun protection.

“Cleaning the toilet, it's such a tough job no-one seems to want to take it on except me.” Eight per cent said clutch rebuilds and four per cent quoted common rail diagnostics as tough. Other responses included “paperwork” and another respondent commented: “Cleaning the toilet, it's such a tough job no-one seems to want to take it on except me.”

TOUGH BY SWARFEGA READER REVIEW 10


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