Garage Wire Autumn 2025 by Garage Wire

THE MOT PRICE CAP

THE RISING COST OF STAYING RELEVANT AS AN INDEPENDENT GARAGE

BOSCH ESI[TRONIC] ADDS TESLA TO DIAGNOSTIC PROGRAM

Hello! Welcome to the autumn edition of Garage Wire Aftermarket.

In this issue, we’ll focus on the rising cost of simply doing business as an independent. We delve into the stagnant world of the MOT price cap, why it hasn’t kept pace with inflation and the current campaigns to try and drag it into 2025. Another issue we tackle head-on is labour rates, and how many garages feel the need to ‘justify’ them or are scared to increase them. Then we look at the quoting conundrum and the tricky tightrope walk of getting the work or scaring the customer off. Finally, we take a look at the rising costs faced by every garage, from new tech, to training, wages and overheads.

We also take you through some of our most-read and most-commented online articles since the last issue in case you missed them. Enjoy!

Editor

Adam Tudor-Lane adam.tudor-lane@garagwire.co.uk

Commercial Manager

Stuart Woolley stuart.woolley@garagewire.co.uk

Design

Roy McCarthy

Contributor

Iain Molloy, Neil Hilton, Ralph Hosier

While Garage Wire Limited prides itself on the quality of the information it provides, the company reserves the right not to be held legally responsible for any mistakes or inaccuracies found within the text of this magazine.

04 DISCUSSION: THE MOT PRICE CAP

08 NEWS: BOSCH ESI[TRONIC] ADDS TESLA TO DIAGNOSTIC PROGRAM

MOST READ: COUNCIL PAINTS DOUBLE YELLOW LINES OVER PERMIT BAYS

11 DISCUSSION: BATTLING TO JUSTIFY LABOUR RATE AMID COST CRISIS

12 DISCUSSION: THE QUOTING CONUNDRUM

THE UK MOT PRICE CAP

AUTHOR: ADAM TUDOR-LANE

A DECADE OF STAGNATION AND ITS IMPACT

The annual MOT test in the UK, a mandatory inspection crucial for road safety and environmental compliance, has seen its maximum fee for cars frozen at £54.85 since April 2010. This stagnation, extending over 14 years, has occurred during significant inflationary pressures for workshops, leading to an erosion of the test’s real-terms value.

Industry bodies, particularly the Independent Garage Association (IGA) and The Motor Ombudsman, continue to express their concerns over the lack of price rises. Independents continue to face escalating operational costs, which harm essential investment in modern technology and skilled technician training, potentially compromising service quality and overall road safety.

The government’s rationale for maintaining the cap appears to centre on balancing consumer burden through their own inflationary pressures and the “Cost of living crisis” with the industry’s perceived ability to offset costs through associated repair work, despite growing warnings from the sector that this “loss-leader” model is becoming unsustainable.

An inflation-adjusted calculation indicates that the maximum MOT fee for a car should currently be around £84.80, highlighting how significant the current gap really is.

So we’re going to delve into the reasons behind this policy, its economic impact, and the details of the critical perspectives voiced by the automotive aftermarket.

THE ENDURING ROLE OF THE MOT

As we all know, the Ministry of Transport (MOT) test serves as a vital annual inspection for vehicles aged three years and older across the UK. Its primary purpose has always been to ensure that vehicles meet minimum road safety and environmental standards, playing a critical role in maintaining vehicle roadworthiness and public safety.

The Driver and Vehicle Standards Agency (DVSA) establishes a maximum fee that authorised test stations are permitted to charge. For a standard Class 4 vehicle, such as a car, this maximum fee is set at £54.85. For a standard motorcycle, the cap is £29.65.

These maximum MOT fees were last reviewed and subsequently increased in April 2010. This means the fee cap has remained unchanged for over 14 years, a timeframe that’s seen considerable economic shifts.

WHY THE MOT PRICE CAP HASN’T MOVED

So why, given that inflation continually rolls onward and upward for us all, has the MOT price cap not seen an increase? The government’s dogged adherence to this stagnant fee appears to be driven by several factors.

The main one is that the Department for Transport (DfT) is trying to avoid imposing “unnecessary financial burdens on vehicle owners”. This prioritises consumer affordability, even when it creates financial pressure on the garages that provide the service. The consistent freezing of the fee, despite inflation, shows a policy approach that wants to keep drivers happy, rather than creating outrage over visible price increases for what is a mandatory service. But

this comes at the expense of the long-term viability of the MOT testing sector.

To add to this, the government has historically cited “widespread MOT Fee discounting” as a reason why an increase is not deemed necessary. The original premise was that garages would undertake MOT testing as a “cost only” public service, with the expectation of generating profit from the repair work identified during failed tests.

This “loss-leader” strategy, where the MOT aims to attract customers for more lucrative services, has been relied upon by policymakers. However, this assumption doesn’t fully account for the increasing complexity and cost of modern vehicle maintenance, nor the highly competitive nature of the independent garage sector.

If all garages have to operate MOTs at a loss, the incentive to provide high-quality testing is reduced, and businesses can end up “deprioritising MOT testing”. This risks creating a distorted market where the true cost of an essential safety check is obscured, potentially leading to a focus on price competition rather than investment in quality and infrastructure.

The DVSA has also argued that the maximum price of £54.85 “amounts to little over 1% of the annual motoring costs of the average household”. Put this way, the MOT fee is positioned as a minor expense for motorists, further contributing to the justification for its stagnation. But this view overlooks the effect of other rising costs for garages.

A critical observation is the apparent lack of an objective and consistent assessment of the MOT fee since the scheme’s inception in the early 1960s. While a timing exercise in 2005/06 led to the last significant increase in 2006, this suggests a reactive rather than proactive approach to fee adjustments.

Despite the DfT stating that it “continually reviews the MoT system” and acknowledging the “contentious subject of fees” , the prolonged inaction on the fee cap suggests a disconnect between policy discussions and tangible changes.

Comments from DVSA officials indicating that “as long as the price cutters exist, there will be no increase” show their awareness of market dynamics, but also a reluctance to intervene on pricing.

This means that the regulatory framework, with its fixed maximum fee, is increasingly out of sync with the economic realities faced by the businesses mandated to deliver the service, potentially leading to a decline in compliance or service quality over time.

WHAT MOTS SHOULD COST TODAY

To understand the real-terms erosion of the MOT fee, an adjustment based on the Consumer Price Index (CPI) from April 2010 to April 2025 provides a clear picture. The maximum fee for a Class 4 vehicle in April 2010 was £54.85. According to the Office for National Statistics (ONS) data:

• The CPI Index for April 2010 was 89.2.

• The CPI Index for April 2025 was 138.2.

To calculate the inflation-adjusted fee, we determine the inflation factor: Inflation Factor = CPI (April 2025) / CPI (April 2010) = 138.2 / 89.2 ≈ 1.5493

Applying this factor to the 2010 fee: Inflation-Adjusted Fee = £54.85 * 1.5493 ≈ £84.80

Therefore, if the MOT fee had kept pace with inflation,

the maximum price for a Class 4 vehicle should currently be approximately £84.80.

This represents an increase of £29.95, or approximately 54.6%, since April 2010.

INFLATION-ADJUSTED UK MOT PRICE (2010 VS. 2025)

This basic calculation easily illustrates the erosion of profitability for MOT testing. The 54.6% increase in what the fee should be means that garages are effectively receiving significantly less in real terms for providing the same essential service.

This financial pressure is further compounded by rising operational costs, including labour, equipment, energy, and parts, as well as additional burdens from recent government initiatives and budgets.

This directly impacts a garage’s ability to cover its expenses, invest in necessary upgrades (such as equipment for electric vehicle testing), and recruit and train skilled techs, all of which are crucial for maintaining high safety and environmental standards in what’s becoming a rapidly evolving automotive landscape.

VOICES FROM THE SECTOR

The prolonged stagnation of the MOT fee cap has seen strong reactions and concerns from key automotive industry bodies, highlighting the growing strain on the sector.

The Independent Garage Association (IGA)

As the largest and most prominent representative body for the independent garage sector, the IGA has been at the forefront of advocating for a review of the MOT fee cap. They have consistently urged the UK government to address the unchanged fee.

The IGA emphasises how the frozen fee, combined with escalating operational costs—including rising inflation and additional burdens from recent government budgets—is placing “unsustainable financial pressure” on garages.

Jonathan Douglass, Director of the IGA, has noted that many garages are “reevaluating how they allocate workspace, in some instances prioritising more profitable services”. This shift in focus is a direct consequence of the MOT test becoming less financially viable.

The IGA warns that if the fee remains unchanged, some garages may struggle to maintain MOT testing as a core service. This could lead to a range of negative consequences for motorists, including “longer wait times, more untested vehicles on the road, and compromised vehicle safety standards”. Stuart James, CEO of the IGA, underscores the sector’s crucial role in upholding the UK’s position as a world leader in road safety.

Beyond the immediate financial viability, the stagnant fee cap also severely impacts garages’ ability to recruit and train skilled technicians, particularly given the increasing

complexity of modern vehicles and the accelerating transition to electric powertrains.

Financial constraints directly hinder necessary investments in advanced tools and equipment. The IGA argues that the short-term benefit of a frozen fee could lead to a future where the MOT test itself is less effective, or where there are insufficient qualified professionals and equipment to conduct it properly, especially as the vehicle parc electrifies and incorporates more advanced driverassistance systems (ADAS).

In response to these pressures, the IGA calls for “urgent policy intervention”. Their key recommendations include a formal review of the MOT fee cap to ensure the sustainability for independent garages, and increased funding for training and upskilling to address technician shortages and support EV servicing.

The IGA has engaged in high-level meetings with policymakers from the DfT and DVSA to present their compelling evidence, and a parliamentary petition has been launched to advocate for an increase in the maximum price.

THE MOTOR OMBUDSMAN

The Motor Ombudsman’s annual survey of vehicle repairers provides further perspective on the wider impact of economic pressures on vehicle maintenance. Their findings indicate that due to financial constraints, a significant portion of garages (56%) anticipate motorists delaying vital repairs, and 48% expect consumers to forgo routine maintenance to cut their short-term costs.

This postponement, while seemingly a money-saving measure, can ultimately lead to “significantly higher costs down the road” and, critically, “could even put vehicle owners and their occupants, as well as others, in danger”.

The survey also revealed that 52% of garages expect repair costs to increase due to component shortages and inflation. Yet, 42% of businesses are “committed to absorbing these increased expenses to help protect consumers’ bank accounts”.

This highlights the significant financial burden on garages, who are often reluctant to pass on the full extent of rising costs to price-sensitive drivers in a competitive market. This dynamic creates a squeeze

where garages are forced to absorb rising expenses or reduce their focus on MOTs, contrasting with the government’s view that discounting makes a fee increase unnecessary.

Bill Fennell, Chief Ombudsman and Managing Director of The Motor Ombudsman, advises car owners to budget for essential safety-related repairs and the annual MOT, consider service plans at accredited garages for fixed prices, and utilise online tools to compare quotes. He stresses the importance of prioritising essential repairs to ensure vehicles remain safe and legal.

The alignment between the IGA’s concerns about garages deprioritising MOTs due to low profitability and The Motor Ombudsman’s findings on consumers delaying maintenance due to cost creates a dangerous feedback loop. A vicious cycle, where stagnant MOT fees squeeze garages and consumer reluctance to spend on upkeep, ultimately increasing the risk of unroadworthy vehicles on UK roads.

BALANCING AFFORDABILITY AND SUSTAINABILITY

The stagnation of the UK MOT price cap for over 14 years now presents a complex policy challenge, requiring a delicate balance between the government’s goal of limiting financial burdens on motorists and the economic realities faced by independents.

So while the current maximum fee of £54.85 for cars may appear consumer-friendly, its real value has depreciated significantly, with an inflationadjusted cost estimated at £84.80. This substantial financial gap underscores the severe strain on independent garages.

Moving forward, a formal and comprehensive review of the MOT fee cap, as strongly advocated by the IGA, is essential. Any proposed solution must carefully consider the delicate balance between ensuring consumer affordability and guaranteeing the financial viability and high standards of the vital MOT testing sector, which will help secure road safety for the future.

BOSCH ESI[TRONIC]

ADDS TESLA TO DIAGNOSTIC PROGRAM

INDEPENDENT WORKSHOPS CAN NOW PERFORM DIAGNOSTIC WORK ON TESLA VEHICLES USING THEIR EXISTING SOFTWARE

AUTHOR: ADAM TUDOR-LANE

BOSCH’S ESI[TRONIC] DIAGNOSTIC SOFTWARE NOW INCLUDES SUPPORT FOR TESLA MODELS, ALLOWING INDEPENDENT WORKSHOPS TO PERFORM DIAGNOSTIC WORK ON THESE VEHICLES USING THEIR MULTI-BRAND SOLUTION.

Integrating Tesla’s diagnostic data presented a unique challenge because the original information is exclusively in English. This is unlike the data from other car manufacturers, which Bosch receives in advance and translates into the 23 languages supported by ESI[tronic]. To overcome this language barrier, Bosch has developed a new technical solution that uses artificial intelligence to provide automatic translation.

When a technician connects to a Tesla, the English diagnostic information is translated in real-time into the user’s chosen ESI[tronic] language. This ensures that independent garages can work on Tesla vehicles efficiently and accurately, without facing language difficulties.

This expansion is a significant move by Bosch to provide workshops with a comprehensive and future-proof diagnostic solution for the growing electric vehicle market.

GARAGE OWNER IN EDINBURGH CLAIMS COUNCIL PAINTED DOUBLE YELLOW LINES OVER HIS PERMIT BAYS

A LEITH BUSINESS OWNER SAYS HE PAID THOUSANDS OF POUNDS FOR PERMITS ONLY FOR HIS CUSTOMERS’ CARS TO BE FINED AND UPLIFTED

AUTHOR: ADAM TUDOR-LANE

A BUSINESS OWNER IN LEITH, EDINBURGH, HAS CRITICISED THE LOCAL COUNCIL AFTER CLAIMING THEY HAVE CAUSED HIS GARAGE TO LOSE MONEY AND CUSTOMERS. GREGOR NOTMAN, WHO RUNS NOTMANS AUTO ARCH, CLAIMS HE PAID £4,000 FOR A PERMIT BAY OUTSIDE HIS GARAGE, BUT THE COUNCIL SUBSEQUENTLY PAINTED DOUBLE YELLOW LINES THERE.

He also states he has paid £1,200 per year for permits for the last three years, which have been ignored by parking attendants, leading to his customers receiving fines and having their cars uplifted by recovery trucks.

“They are trying to crush my business,” Gregor said. “I paid over £4,000 for my bay and I’m not allowed to park outside my business. I’ve also been paying £1,200 every year for the last three years for permits.”

He said he has the necessary permit codes, but they were

not put on the street’s parking enforcement poles, unlike for other garages on the same street. This has led to him paying approximately £250 a month in tickets.

“I’m losing custom as to who wants to deal with this hassle. They’ll just go elsewhere,” he said.

After being contacted by Edinburgh Live, the council confirmed that the issue with the parking bay would be resolved and the space would be installed. They are also investigating the fines Mr Notman received.

Transport and environment convener, councillor Stephen Jenkinson, said: “I’m conscious that there have been some delays in the process which are regrettable.” He added, “On street permits can only be used if they are valid, clearly displayed and parked in an appropriate bay for the permit in question.”

SOURCE: EDINBURGH LIVE

BATTLING TO JUSTIFY OUR LABOUR RATE AMID AN UNRELENTING COST CRISIS

AUTHOR: RALPH HOSIER – RHEL ENGINEERING LTD

I’ve always operated on very tight margins. The complex work I do usually involves very long hours on each project, sometimes working late into the evening to meet unrealistic deadlines. But lately, the pressure has become unbearable.

Customers, both private and corporate, increasingly question why I can’t reduce my labour rate—but with every cost rising around me, rent, insurance, tool costs, employment expenses, taxes, and soaring energy bills, there’s simply nowhere left to squeeze.

According to a recent Fleet Assist survey, nearly nine in ten garages cite soaring overheads and a shortage of skilled labour as their biggest worries. Many garages are desperate to compensate for dwindling traditional servicing work— especially as EVs demand less maintenance—but have no clear way to do so profitably.

Our own experience is echoed across the industry. The Motor Ombudsman’s study paints a perfect storm: rising operational costs—from utilities to taxes—collide with customers cutting back, recruitment struggles, and increasing parts prices. Incredibly, 42% of garages are trying not to pass on the full burden to customers, despite feeling the strain.

Just last year, average labour rates crept up only 2.5%, and invoice values by just over 5%—barely enough to keep pace with inflation. Meanwhile, servicing costs vary wildly across the UK: What Car? found average labour rates around £76 per hour, but garages in Huddersfield charge just £47, while in south-west London, rates peak around £141. Yet insiders

warn that even current averages may be insufficient to sustain businesses.

It’s not easy explaining that to a customer when they’re trying to tighten their budget. I find myself saying: “I understand your concern, but rent, insurance, tools, energy, staff wages, taxes… they’ve all gone up. We’re barely staying afloat.” But often they walk away, thinking the price isn’t justified—when nothing could be further from the truth.

The consequences weigh heavily on me. Many colleagues nearing retirement are closing shops, unable to see a viable path forward. And younger mechanics? Why would they step into a business where profit is elusive and every day feels like a losing proposition? Without succession planning, we risk a wave of garage closures and a shrinking pool of independent specialists.

At the same time, customer behaviour is shifting: a recent automotive aftersales report shows over half of motorists are now considering independent garages—usually for cost reasons—while 38% are delaying advisory repairs and service. But while demand may grow, the willingness or ability to pay fair rates is wearing thin.

So here I stand, caught between the customer’s expectation of lower rates and the harsh reality of rising costs. This tension is unsustainable across the industry. If we don’t find a way to balance fair pricing with transparency— and if the next generation sees no viable business model— we may well find ourselves with empty garages and a crisis of succession.

THE QUOTING CONUNDRUM

AUTHOR: ADAM TUDOR-LANE

Independent garages form a vital part of the UK’s automotive landscape, serving as a cornerstone for vehicle maintenance, particularly for the nation’s extensive and often ageing vehicle parc. But sadly, independents are currently facing a “perfect storm” of economic pressures, rapid technological changes and shifting consumer expectations. These factors massively complicate the ability to provide accurate, competitive, and transparent quotes, which is fundamental to their operational viability and even the cultivation of customer trust.

In a recent survey carried out by The Motor Ombudsman, indicates that nearly nine in ten (89%) garages anticipate rising operational costs in 2025, while over half (56%) expect motorists to delay essential repairs due to tighter household budgets.

This creates a challenging environment: increasing internal costs coupled with a projected decrease in revenue. As Bill Fennell of The Motor Ombudsman noted, this is an “interesting juxtaposition of rising costs to operate on the one hand, and less revenue due to consumers delaying repairs and maintenance on the other”.

This challenging environment means that quoting is no longer a simple calculation but a complex strategic imperative, requiring garages to balance affordability for customers with their own financial sustainability. This pressure erodes the traditional competitive advantage of independent garages, which historically offered quality service at lower rates, making it difficult to maintain profit margins without compromising their appeal.

THE CORE DIFFICULTIES IN QUOTING FOR WORK

VOLATILE COSTS AND SUPPLY CHAIN PRESSURES INDEPENDENTS ARE GRAPPLING WITH A SIGNIFICANT AND unpredictable increase in their operational cost base, making it challenging to predict and incorporate these fluctuations into fixed quotes. The recruitment of qualified and experienced vehicle technicians remains a persistent staff challenge, with almost half (48%) of businesses reporting difficulties.

To attract and retain staff, a majority (55%) of repairers increased wages in 2024, and changes in National Minimum Wage and PAYE are projected to significantly impact some businesses financially. Skilled mechanics and specialised repairs inherently drive up service charges

Concurrently, parts shortages frequently result in delays, and garages face intense competition from parts sold online at lower costs, a challenge cited by 46% of businesses. Supply chain disruptions have inflated spare

part prices, and sourcing replacement parts for older vehicles is becoming increasingly difficult.

Beyond labour and parts, general operational costs such as taxes and utility bills are identified as the biggest challenge for 89% of garages in 2025, with rising advertising costs also noted. This volatility means a quote given today might not reflect the actual cost by the time work is performed, forcing garages to either absorb losses, leading to reduced business profitability, or constantly adjust quotes, which can erode customer trust. The transparency of online pricing, while beneficial for consumers, places significant downward pressure on garage parts margins, complicating comprehensive and profitable quoting.

TECHNOLOGICAL COMPLEXITY AND UNFORESEEN COMPLICATIONS

The rapid evolution of vehicle technology, particularly the rise of Electric Vehicles (EVs) and Advanced DriverAssistance Systems (ADAS), introduces significant unknowns into the diagnostic and repair process, rendering initial quotes highly susceptible to change. Modern cars necessitate specialised tools, making diagnostics and repairs more expensive. These vehicles are packed with complex electronics, sensors, and high-voltage systems that require manufacturer-specific diagnostic tools, with some modern vehicles containing up to 150 electronic control units

While EVs generally require less routine maintenance than traditional petrol and diesel models, potentially reducing revenue opportunities for some garages, their repairs demand specialist equipment and parts, along with specially trained technicians. Battery replacements, for instance, can exceed £10,000. ADAS recalibration issues and sensor failures are common, with replacement costs ranging from £300-£1,200 per sensor. Repairing complex car electronics can cost anywhere from £200 to over £4,000.

Crucially, unforeseen complications can arise during repairs; an initial visual inspection might miss deeper issues, necessitating more advanced and costly diagnostic techniques. Neglecting a minor issue can escalate damage, inflating costs beyond initial quotes. This means initial assessments often lead to “estimates” rather than “fixed prices,” requiring subsequent authorisation for additional work, which can frustrate customers and erode trust.

This diagnostic dilemma makes it challenging to provide upfront, fixed quotes, creating uncertainty for both the customer and the garage.

COMPETITIVE PRESSURES AND CONSUMER EXPECTATIONS

Independents have always operated in a highly competitive market, where you have to balance your pricing against main dealerships and online alternatives, all while meeting increasingly demanding consumer expectations for affordability and transparency.

Main dealerships, despite their notoriously expensive overheads, are diversifying their service offerings to include post-warranty maintenance, leveraging manufacturer connections and specialised

equipment. Independent garages, while often providing quality service at lower rates, are starting to face direct competition. Furthermore, competition from parts sold online at a lower cost is a significant challenge that’s only growing year on year.

Consumers, facing their own tighter budgets, are delaying essential repairs and not doing routine maintenance to save money, making customer retention even harder. This leads to a demand for transparent, often fixed, pricing, with consumers advised to compare prices and request multiple quotes.

Luke form Marchwood Engineers LTD recently said:

We passed an MOT last year with a few minor advisories, the customer took no advice from us regarding these and simply went out, purchased all the parts and got somebody to fit them. This person decided they did not require replacement, and the customer gifted us with negative feedback.

So now the customer does not trust us and is unlikely to return, who’s fault is this? Is it our fault for not explaining that the advisories do not require attention yet? Is it the customer’s fault for purchasing parts without seeking ours or the other garage’s advice? Or is it the other garage whose standards are too low?

REGULATORY DEMANDS FOR TRANSPARENCY

ADAPTING TO THE QUOTING CHALLENGE

UK consumer protection laws and industry codes of practice place stringent demands on garages regarding the clarity and accuracy of quotes and invoices, adding a significant layer of compliance complexity to the quoting process.

Under the Consumer Rights Act 2015, services must be carried out with reasonable care and skill and at a reasonable price unless fixed, and any information provided by the trader is legally binding.

The Motor Industry Code of Practice for Service and Repair, overseen by The Motor Ombudsman, further mandates that accredited businesses provide allinclusive prices

Estimates must be provided in writing as a general guide, inclusive of all parts, labour, and VAT, and clearly state they are estimates. Similarly, quotations must be in writing as a breakdown of the firm agreed price, inclusive of all parts, labour, and VAT, and clearly state they are quotations.

Crucially, no deposits or prepayments are allowed, and explicit authorisation is required for any additional work discovered mid-repair. Invoices must also be itemised.

These regulations, while protecting consumers, impose significant administrative burden and legal risk on independents, particularly when unforeseen complications arise, requiring meticulous documentation and re-engagement with the customer. This compliance burden on dynamic quoting adds substantial administrative time and can end up causing delays in completing repairs.

The ability of UK independents to provide accurate and competitive quotes is under unprecedented strain, stemming from a complex mix of volatile operational costs, the diagnostic challenges posed by advanced vehicle tech, intense market competition, and stringent regulatory demands for transparency. To thrive amidst these challenges, garages will have to start to move beyond traditional quoting methods.

This necessitates continuous investment in advanced diagnostic tools and technician training, which helps reduce diagnostic uncertainty and improve initial quote accuracy.

Developing more sophisticated pricing models that account for fluctuating costs and overheads, rather than just per-job expenses, is crucial; this might involve exploring service packages or repair budgeting plans to offer customers greater predictability.

Crucially, transparent communication with customers about potential complexities is key, the clear distinction between estimates and fixed quotes, and the necessity for authorisation for additional work is paramount. This helps manage expectations and build trust, even when initial quotes cannot be fixed.

The imperative for digital transformation in quoting is evident; adopting software that leverages real-time data for parts and labour can streamline processes, enhance transparency, and ensure competitiveness.

Despite the challenges, independents have consistently demonstrated resilience, with many planning investments and workforce expansions. The future hinges on the adaptability in transforming the quoting conundrum into an opportunity for increased professionalism and customer confidence.

THE RISING COST OF STAYING RELEVANT AS AN INDEPENDENT GARAGE

AUTHOR: ADAM TUDOR-LANE

AS VEHICLES EVOLVE INTO SOFTWARE-DEFINED MACHINES, INDEPENDENT GARAGES ARE FACING SUBSTANTIAL AND CONTINUOUS INVESTMENT IN DIAGNOSTICS, EV, ADAS TECHNOLOGY, AND TRAINING TO REMAIN VIABLE

The automotive industry as we know it is undergoing a significant transformation. As each year passes, modern vehicles are shifting from what used to be mechanical machines to intricate, software-defined devices. This evolution, driven by software-defined vehicles (SDVs), Artificial Intelligence (AI), and advanced connected car technologies, is fundamentally altering how independent garages do business across the country.

The value and functionality of cars are increasingly defined by their embedded software, with cars now containing hundreds of millions of lines of code. This is forcing a shift in focus from traditional nut-and-bolt mechanics to digital

technology, presenting both opportunities and considerable financial challenges for independent workshops.

This digitisation means garages are being forced to move beyond just mechanical repairs, and to embrace IT diagnostics, software updates, and even cybersecurity. This requires different operational overheads and specialised knowledge.

DIAGNOSTIC TOOLS AND SOFTWARE SUBSCRIPTIONS

Accurate fault diagnosis for modern vehicles requires sophisticated diagnostic equipment and an ongoing software subscription. While basic multi-brand scan tools are relatively inexpensive, comprehensive, OEM-level functionality requires a much larger investment. Professional tools like the Launch X-431 Euro Tab III cost £4,995.00 excluding VAT, and brand-specific OEM tools, such as a BMW ICOM Next A, can range from £1,594.50 to £6,160.26 excluding VAT.

Beyond hardware, garages face recurring costs for software licences and technical information. Autodata’s Diagnostic & Repair software costs from £127 per month (excluding VAT). Even workshop management software incurs annual maintenance fees. These ongoing expenditures create a continuous financial burden, that has to be lumped in with the likes of business rates and rent –being seen as ‘the cost of doing business’.

But this impacts profitability and potentially pushes independent garages towards lower-margin work or specialisation in older vehicles to get around these outlays. Unlike main dealerships with subsidised access, independent garages bear these costs out of their own pockets.

EV AND ADAS TECHNOLOGY COSTS

+ Annual

garages like us, the burden of staying up to date with OEM-specific platforms, EV requirements, and differing systems is becoming a serious operational and financial challenge.

Simple service record management. What was once a basic two-minute task stamping a book has evolved into a 5–10 minute process per vehicle, even in specialist workshops. Each manufacturer operates its own version, adding to the complexity.

Previously, standard OBD-II tools and generic diagnostics could cover most marques, today’s vehicles often require OEM diagnostic tools, licences, and security gateway access. Fiat are great at this!

And although EVs currently account for under 5% of the UK car parc, the level of investment required to service them safely and compliantly is disproportionately high. Just accessing high-voltage components requires Level 3 EV safety certification. Plus special tooling, isolation and lockout systems, and EV-areas in the workshop. The volume of EV servicing work remains low, creating a mismatch between required capital investment and potential return.”

TRAINING AND SKILL DEVELOPMENT

Beyond tools, upskilling your workforce is another cost that’s becoming crucial to ‘just doing business’. As we’re all aware, the UK faces a shortage of techs proficient in EV, ADAS, software and battery technology. And that’s without considering the lack of new recruits entering the industry due to waning interest and a constant decline in apprenticeships and qualification certifications.

Mechanics need continuous training, including EVspecific courses and mandatory MOT annual training (£45-£245 per garage). The difficulty in recruiting qualified staff means nearly half of businesses report difficulties, and 55% of repairers increased wages in 2024, adding to escalating operational costs. This creates a challenging cycle of higher wages and ongoing training investment, impacting profitability.

MAKING THE RIGHT INVESTMENT

The rise of Electric Vehicles (EVs) and Advanced DriverAssistance Systems (ADAS) means further specialised investment. While EVs can reduce traditional mechanical maintenance, servicing them requires specific training and, in some cases, even charging infrastructure. EV training courses range from £179 for IMI Level 1 to £699 plus VAT for IMI Level 3, while installing commercial EV charging points typically costs £1,000 to £1,500 plus VAT per point.

Modern vehicles also rely heavily on ADAS safety features, which more often than not require precise recalibration after any sort of repair. Equipment for ADAS calibration also represents a significant capital outlay, with “Basic Packages” starting at £9,500 plus VAT and comprehensive “MAX” packages reaching up to £19,995.00 plus VAT.

All of these costs added together are starting to compel garages into a ‘mandatory upgrade cycle’ to remain relevant, potentially leading to increased specialisation where smaller operations might focus on niche segments in the market.

Any Parsons of Shortfield Garage said, “For independent

The cumulative financial burden on UK independent garages for diagnostic tools, software, ADAS equipment, and EV training is substantial and growing. These technology investments coincide with wider economic pressures like rising operational costs (NIC, National Living Wage, taxes, utilities, parts) and reduced customer demand due to tighter household budgets. This creates an even more challenging environment to operate in, forcing garages to invest heavily just to stay competitive while facing reduced income, which in turn hampers growth. While “Right to Repair” legislation aims to provide access to information and parts, it doesn’t alleviate the significant financial outlay for the sophisticated tools and expertise required.

Independent garages are having to strategically navigate these investments to ensure long-term viability in an increasingly complex automotive landscape.

AS ALWAYS, PLEASE LET US KNOW YOUR COMMENTS. HOW ARE THE RISING COSTS TO STAY RELEVANT AFFECTING YOUR BUSINESS?

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NITERRA UK LTD REFRESHES BOXCLEVER LOYALTY SCHEME

CHANGES TO THE POPULAR PROGRAMME INCLUDE MORE POINTS FOR NTK PRODUCTS AND A NEW REWARD CATALOGUE

AUTHOR: ADAM TUDOR-LANE

NITERRA UK LTD HAS UPDATED ITS BOXCLEVER LOYALTY SCHEME, WHICH REWARDS WORKSHOPS AND TECHNICIANS WITH POINTS FOR PURCHASING NGK AND NTK PRODUCTS. THE POINTS CAN THEN BE REDEEMED FOR PRIZES.

The company has made several changes to the programme. NTK Vehicle Electronics products now earn more points, to reflect the brand’s expanding range and the increasing amount of engine management work in the automotive aftermarket. The reward catalogue has also been refreshed and will feature more frequent updates and seasonal items. New rewards include workwear overalls, exclusive T-shirt designs, and “tea break essentials.”

Becca Knight, Marketing Manager at Niterra UK Ltd, commented on the refresh: “This scheme has always been a top priority for us to connect with garages and technicians. They spoke and we listened; it was time for a refresh. Our NTK range of sensors and valves is a considerable portfolio now, and it was about time these offered proportionate points for the scheme’s users. We hope workshops continue to enjoy the scheme and the value of being an NGK and NTK customer.”

Workshops can sign up for the scheme and start collecting points at by clicking here. There are free bonus points available for customers’ first login to the new website during September.

NAPA AUTO PARTS EXPANDS NETWORK WITH COMMERCIAL REBRAND

CV COMPONENTS REBRANDS TO NAPA AUTO PARTS - COMMERCIAL, UNITING OVER 290 STORES IN THE UK AND IRELAND

AUTHOR: ADAM TUDOR-LANE

NAPA AUTO PARTS UK AND IRELAND HAS COMPLETED THE NATIONWIDE REBRAND OF CV COMPONENTS TO NAPA AUTO PARTS –COMMERCIAL. THIS CHANGE INTEGRATES THE COMMERCIAL DIVISION INTO THE EXISTING NAPA AUTO PARTS NETWORK, CREATING A COMBINED TOTAL OF OVER 290 STORES ACROSS THE UK AND IRELAND, WHICH ALSO LINKS WITH A GLOBAL NETWORK OF MORE THAN 6,000 NAPA AUTO PARTS LOCATIONS.

NAPA Auto Parts – Commercial specialises in supplying parts for commercial vehicles, including trucks, vans, buses, and trailers. The business provides components from original equipment manufacturers (OEMs), OE-matched suppliers, and exclusive brands.

Customers of NAPA Auto Parts – Commercial will benefit from access to a comprehensive range of components, including parts for drivelines, brakes, engines, and electrical systems. The network also

provides access to leading brands such as NAPA Truck, Bosch, and Valvoline, along with expert technical support.

Robin Hill, General Manager of NAPA Auto Parts –Commercial, commented on the completion of the rebrand: “When we first announced the rebrand of CV Components to NAPA Auto Parts – Commercial back in April, we knew it would mark an exciting new chapter for our business and customers alike. Now the rebrand is complete, we are united under the trusted NAPA brand and positioned to deliver an even stronger network, enhanced product availability, and world-class service to commercial vehicle professionals across the UK and Ireland. This milestone is a testament to our commitment to supporting our customers’ success today and into the future.”

TO LOCATE A LOCAL NAPA AUTO PARTS –COMMERCIAL BRANCH, VISIT THE BRANCH FINDER BY CLICKING HERE.

IGA URGES WORKSHOPS TO PREPARE FOR SERMI ROLLOUT

THE NEW SCHEME WILL PROVIDE INDEPENDENT GARAGES WITH ACCESS TO SECURITY-RELATED VEHICLE DATA

AUTHOR: ADAM TUDOR-LANE

THE INDEPENDENT GARAGE ASSOCIATION (IGA) IS URGING ALL UK AUTOMOTIVE BUSINESSES TO REGISTER EARLY FOR THE UPCOMING SECURITY-RELATED REPAIR AND MAINTENANCE INFORMATION (SERMI) SCHEME. THE IGA’S CALL FOLLOWS THE RECENT ANNOUNCEMENT THAT SERMI IS SET TO LAUNCH LATER THIS YEAR.

The scheme is designed to change how independent professionals access securityrelated vehicle data, such as key coding and ECU programming. It aims to put independent garages, automotive locksmiths, remote service suppliers, and diagnostic specialists on an equal footing with franchised dealerships.

The IGA anticipates a high volume of applications once the system goes live, and early registration will help businesses avoid delays and gain a competitive advantage. The association has clarified that no fees will be charged until the system is operational. While

some manufacturers may not be included at the start, the scheme is expected to expand over time.

Stuart James, Chief Executive of the IGA, stated, “In addition to independent garages, SERMI represents a fundamental shift for the entire aftermarket. By providing fair, secure and consistent access to vital vehicle data, it ensures that businesses of all sizes and specialisms can thrive in a rapidly changing sector. Those who act now and complete their registration will be the first to benefit once the scheme goes live.”

The IGA has been campaigning for fair access to manufacturer data since 2009. It stresses that early preparation is key to ensuring businesses can provide professional and compliant services from the first day the scheme becomes active.

TO REGISTER YOUR INTEREST, YOU CAN VISIT THE SERMI EXPRESSION OF INTEREST PAGE OR CALL 01788 538 301.

SCHAEFFLER SUPPORTS IAAF ANNUAL GOLF DAY

THE COMPANY SPONSORS

THE WINNING TROPHY AND A HOLE AT THE EVENT AT THE BELFRY

AUTHOR: ADAM TUDOR-LANE

SCHAEFFLER SERVED AS A SPONSOR AT THE IAAF GOLF DAY 2025, HELD ON 28 AUGUST AT THE BELFRY HOTEL AND SPA’S PGA NATIONAL COURSE. THE COMPANY SPONSORED A HOLE AND PROVIDED THE TROPHY FOR THE INDIVIDUAL WINNER.

In addition to its sponsorship, Schaeffler entered a team in the tournament, competing against 19 other teams for the IAAF Aftermarket Cup. The event, organised by the IAAF and its events team, was described as a great opportunity for networking within the automotive aftermarket industry.

Jeff Earl, Marketing Manager for Schaeffler, commented on the event: “The IAAF Golf Day always proves to be a fantastic way to network and catch up with others in the market, as well as an exciting opportunity to play on a great course at the Belfry. Although our round (and kit) was dampened by some heavy showers, everybody enjoyed the day, and we’re thankful for the IAAF for once again putting on a fantastic event, which is now a highlight in the Schaeffler sporting calendar.”

SCHAEFFLER ENCOURAGES AFTERMARKET PROFESSIONALS TO STAY INFORMED ABOUT ITS LATEST NEWS THROUGH THE REPXPERT APP OR ITS OFFICIAL WEBSITE, PLEASE CLICK HERE.

SHOULD INSURERS ENTER THE REPAIR INDUSTRY?

ADMIRAL AND THE VELLA GROUP PARTNER ON A NEW VEHICLE REPAIR CENTRE, RAISING QUESTIONS ABOUT THE FUTURE OF THE AUTOMOTIVE REPAIR SECTOR

AUTHOR: ADAM TUDOR-LANE

ADMIRAL HAS LAUNCHED A NEW CO-BRANDED VEHICLE REPAIR CENTRE IN MANCHESTER IN PARTNERSHIP WITH THE VELLA GROUP. THIS INITIATIVE IS THE FIRST IN A PLANNED UK-WIDE ROLLOUT AND WILL EXCLUSIVELY SERVE ADMIRAL CUSTOMERS. THE FACILITY IS ALSO BEING USED TO TRIAL NEW TECHNOLOGIES, INCLUDING THOSE FOR ELECTRIC VEHICLE (EV) REPAIRS, AND TO TEST PROCESSES THAT COULD BE IMPLEMENTED ACROSS ADMIRAL’S WIDER REPAIR NETWORK.

This development prompts discussion about the relationship between insurers and the repair industry. As insurers like Admiral invest directly in repair capabilities, what does this mean for the future of independent bodyshops and existing repair networks?

Scott McCammon, Admiral’s Head of Motor Repair, stated: “We’re excited to announce the launch of a new co-branded

repair centre… This partnership gives us an opportunity to explore and test innovative ideas and new processes, with a strong emphasis on sustainability and customer care.”

The partnership aims to enhance the customer experience, streamline the claims process, and improve repair quality. However, it also highlights a growing trend of insurers moving into areas traditionally dominated by independent businesses. While Admiral insists the new centre will “reinforce its position as a leading EV insurer,” the move also raises questions about competition and market dynamics.

Marc Holding, Managing Director at The Vella Group, added: “Launching this co-branded repair centre with Admiral is a major step forward in our shared mission to provide the best possible experience for our customers.”

SOURCE: BUSINESS LIVE

THE CHASSIS EXPERTS

Schaeffler is a trusted technical partner of the automotive industry, delivering high-tech components and systems for original fitment by vehicle manufacturers around the world. We have used this OE know-how and engineering excellence to create our FAG steering and suspension range, which offers a genuine quality alternative to independent workshops. It is also the perfect accompaniment to our leading range of FAG hub repair solutions, which offers genuine OE quality at a competitive price. And, as always from Schaeffler, everything a technician needs to carry out a professional wheel bearing repair or hub unit replacement is in just one box, so you can simply fit and forget. FAG. The chassis experts.

www.repxpert.co.uk | https://vls.schaeffler.co.uk |

MOTUL PARTNERS WITH GRAVITY SHOW

LEADING LUBRICANTS BRAND JOINS ONE OF EUROPE’S LARGEST AUTOMOTIVE EVENTS AND ITS YEAR-ROUND PROJECTS

AUTHOR: ADAM TUDOR-LANE

MOTUL, A PROMINENT LUBRICANTS AND FLUIDS BRAND, HAS ANNOUNCED A NEW PARTNERSHIP WITH GRAVITY SHOW AND ITS ORGANISING BODY. ORIGINATING AS A MODEST CAR MEET IN KENT, GRAVITY HAS EVOLVED INTO A SIGNIFICANT EUROPEAN AUTOMOTIVE EVENT.

This year, the multi-faceted show, featuring a live action arena, Low Rider & BMX areas, and numerous brands, is expected to attract over 45,000 attendees at the NEC in Birmingham over the August Bank Holiday weekend.

Since 2016, Gravity has steadily grown within the UK performance car scene, expanding its scope year-onyear. Beyond the annual show, Gravity has become a notable media and content provider, boasting a YouTube reach of 5.5 million and a mailing list exceeding 65,000. Its ethos centres on building a community for enthusiasts to showcase their vehicles and passion.

The partnership is strengthened by Gravity’s recent move to new headquarters, which include a modern

workshop facility for their project vehicles. This will facilitate collaboration on high-profile projects throughout the partnership.

Andy Wait, Motul Head of Business for UK & Ireland, explained, “This partnership is more than just Motul lending its support to what is one of the UK’s leading motoring events.” He added that Motul will provide lubricants, transmission, brake, and other fluids, as well as workshop systems, for Gravity’s year-round work on new car and bike projects, making it a “technical partnership in the true sense of the word.”

Dom Day, Gravity’s Head of Business Development, expressed excitement about the collaboration, citing Motul’s “peerless” technical expertise and shared passion. He anticipates a meaningful and lasting partnership. THE GRAVITY SHOW IS SCHEDULED FOR 23-24 AUGUST AT BIRMINGHAM’S NEC. FURTHER DETAILS AND TICKETS FOR THE MOTUL-SUPPORTED EVENT ARE AVAILABLE BY CLICKING HERE.

GS YUASA LAUNCHES NEW PAN-EUROPEAN MARKETING CAMPAIGN

THE CAMPAIGN HIGHLIGHTS THE BRAND’S ROLE IN POWERING ESSENTIAL APPLICATIONS, FROM VEHICLES TO EMERGENCY SYSTEMS

AUTHOR: ADAM TUDOR-LANE

GS YUASA HAS LAUNCHED A NEW PAN-EUROPEAN MARKETING CAMPAIGN CALLED “POWERING WHAT MATTERS.” THE CAMPAIGN IS DESCRIBED AS THE NEXT EVOLUTION OF A PREVIOUS INITIATIVE AND AIMS TO HIGHLIGHT THE VITAL ROLE THAT GS YUASA BATTERIES PLAY IN DAILY LIFE.

The campaign focuses on the unseen energy that powers various applications, including cars, motorcycles, telecommunications, renewable energy systems, and emergency power. It positions the company’s batteries as a reliable force working “quietly behind the scenes to keep the world moving.”

A new video advert has been released as part of the campaign, depicting a young boy discovering the energy sources around him. The advert is appearing across various digital platforms, including YouTube, Google, social media, and video streaming services.

The company states that when a customer chooses GS Yuasa, they are choosing “proven reliability.” This is the same power used in extreme environments, from the “deep sea to outer space.”

In addition to the video content, GS Yuasa has also created a game linked to the campaign. The “Switch on, play & win” game offers participants the chance to win prizes.

The

For over 40 years, Europe’s cities and infrastructure have trusted Yuasa for critical standby power. Now, the new SWL+ series builds on that legacy with more power, longer life, and zero compromise.

15 year design life (12 years @25°C) with enhanced highrate performance

BUILDING ON 50 YEARS OF PRODUCT INNOVATION.