Garage Wire Spring 2025

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THE FUTURE ISSUE

ISSUE 6 SPRING 2025

E-COMMERCE AND THE FUTURE OF THE AFTERMARKET

BOSCH MOBILITY AFTERMARKET INVESTS IN APPRENTICESHIP PROGRAMME

ISSUE 6 SPRING 2025

Hello, and welcome to the spring edition of Garage Wire Aftermarket.

In this issue, we’ll focus on what the future may hold for garage life. We explore how the rise of telematics will impact aftermarket services, why autonomous vehicles will increase the need for ADAS knowledge, and how to capitalise on the rise of electric vehicles with new opportunities. We’ll also take a look at how e-commerce is changing the aftermarket world and what future fixes are needed to help combat some of the current issues facing independents.

We also take you through some of our most-read and most-commented online articles since the last issue that you may have missed. Enjoy!

Features Editor Gavin Braithwaite-Smith gavin.braithwaite-smith@garagewire.co.uk Editor Adam Tudor-Lane adam.tudor-lane@garagwire.co.uk

06

DISCUSSION: E-COMMERCE AND THE FUTURE OF THE AFTERMARKET

07

NEWS: OSRAM PROVIDES LIGHTING ADVICE FOR MOT SEASON

09

MOST READ: “GHOST MOTS” SOLD ON TIKTOK DESPITE NEW REGULATIONS

10

NEWS: RING AUTOMOTIVE LEADS TYRE CARE MARKET

12

DISCUSSION: AUTONOMOUS VEHICLES IMPACT ON THE AFTERMARKET SECTOR

Commercial Manager Stuart Woolley stuart.woolley@garagewire.co.uk Design Roy McCarthy Contributor Iain Molloy, Neil Hilton, Ralph Hosier While Garage Wire Limited prides itself on the quality of the information it provides, the company reserves the right not to be held legally responsible for any mistakes or inaccuracies found within the text of this magazine.

All trademarks are acknowledged. © Garage Wire Limited 2025

2 GARAGE WIRE AFTERMARKET

CONTENTS

13

DISCUSSION: THE RISE OF ELECTRIC VEHICLES, AFTERMARKET OPPORTUNITIES AND CHALLENGES

17

DISCUSSION: FUTURE FIXES FOR CURRENT ISSUES FACING INDEPENDENTS

22

NEWS: ROLLS-ROYCE’S ALL-FEMALE STEAM WORKSHOPS

18

NEWS: IGA IN TALKS WITH MINISTER OVER MOT FEE CAP

23

NEWS: OE VS AFTERMARKET PARTS WITH ARNOTT

19

NEWS: BOSCH MOBILITY AFTERMARKET INVESTS IN APPRENTICESHIPS

25

DISCUSSION: TELEMATICS IN THE FUTURE OF AFTERMARKET SERVICES

20

NEWS: VALEO INTRODUCES DMF FULLPACK FINDER TOOL

26

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DISCUSSION

E-COMMERCE AND THE FUTURE OF THE AFTERMARKET AUTHOR: ADAM TUDOR-LANE

When it comes to aftermarket parts, it was a long tradition to have your motor factors in physical stores and garages that supplied the parts when fitting – usually delivered by those same factors. But with the advent of the internet, this model has undergone a slow but incremental shift to online.

This is now blurring the lines between product cost, and profit margins for independents. And with the global automotive e-commerce market projected to hit $213 billion by 2029 with a CGR of 16.02% that incremental shift is becoming a surge as customer behaviour changes.

MODERN CUSTOMERS AND DIGITAL EXPECTATIONS Everyone these days is used to online shopping, millennials especially. We all expect convenience, transparent pricing and a wide selection of products to cover all budgets. This translates to a need for a seamless online buying experience when purchasing car parts. Research indicates that 70 to 80% of North American customers research online before purchasing parts – far fewer DIYers are rocking up to GSF or Euro’s and being given whatever they’ve got in stock.

This digital age has also given consumers the power to easily compare prices to find the best deal, which has led to ever more competitive pricing. Low overheads from online shops, and even manufacturers themselves opening up direct-toconsumer stores on sites like eBay can mean slim margins for those in the physical realm.

THE IMPACT ON BUSINESS MODELS e-Commerce has long been a disruptor of bricks and mortar, but with more and more of the aftermarket segment going online, it’s forcing OEM’s, distributors and retailers to adapt.

Online channels account for nearly $40 billion in the EU and U.S. combined, but with it, prices have decreased as providers fight it out for an ever-decreasing market share. Which ultimately ends up causing issues for independents.

Long gone are the days when healthy markups could be made on parts. It only takes seconds to Google a part number and find the best price online, quickly leading to questions on invoice pricing. This has meant that many garages have had to increase their hourly rate to cover some of the shortfall; others stick by the markup, or, depending on volume, can negotiate higher discount margins with factors.

6 GARAGE WIRE AFTERMARKET

However, online marketplaces and the ‘race to the bottom’ in terms of pricing, coupled with the current cost of living crisis, lead to customers sourcing their parts and asking them to be fitted at local garages.

THE PROBLEM OF BYOP – BRING YOUR OWN PARTS Some garages allow it, simply charging their hourly rate to fit whatever the customer turns up with - if it’s correct that is.

Others, flat out refuse it.

The issue with fitting customer-supplied parts is that you don’t know the origin. And with the amount of fake car parts now seemingly flooding the market, from critical safety items like airbags, to cheaply made drop links and poorly cast suspension components, a failure of one of those parts resulting in a crash, serious injury, or even death could end up with the mechanic or owner potentially facing criminal charges.

It’s a murky area and another issue that independents must navigate with tact.

THE FUTURE OF AUTOMOTIVE E-COMMERCE With the current penetration of AI into ‘everything’, it’s quite easy to see that chatbots and personalised AI recommendations using predictive analytics will likely reshape the e-commerce world of the aftermarket over the next few years.

These technologies can offer an even more personalised shopping experience, even upselling better-performing products. They’ll also be used at the back end to ensure stock levels are correct, and algorithms will be used to see patterns in purchasing behaviours dependent on make, model, or even time of year.

Online platforms like eBay and Amazon have become big players in the aftermarket, catering to both the DIYer, professional mechanics and workshops, and through all their evils, they can provide a source for those hard-to-find parts or even give your garage a competitive edge on pricing compared to what factors might even offer.

And yet, while e-commerce can offer all those great things, the authenticity of parts is the bigger question. Can you really trust what you’re buying?

With the market set to grow from 30% to around 70% by 2035, it’s only a matter of time before some of the big motor factors move to an online-only platform with local warehouses and minimal front-of-house staff. Let’s see who does it first.

NEWS

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OSRAM recommends technicians perform comprehensive bulb checks, replacing bulbs in pairs to ensure even light output. They suggest upgrading to brighter, whiter bulbs for enhanced visibility and safety.

The company emphasises the benefits of OE quality bulbs, citing their superior light output, longevity, and precise manufacturing to prevent glare. OSRAM’s UK warehouse in Leeds, with 16,000 sq ft of space, ensures product availability and next-day delivery.

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MOST READ

“GHOST MOTS” SOLD ON TIKTOK DESPITE NEW REGULATIONS

UNSCRUPULOUS MECHANICS EXPLOIT ONLINE PLATFORMS TO OFFER FRAUDULENT MOT CERTIFICATES

AUTHOR: ADAM TUDOR-LANE Unscrupulous mechanics are exploiting social media platforms to sell fraudulent “ghost MOTs,” despite the Driver and Vehicle Standards Agency (DVSA) introducing new regulations to combat the practice.

“Ghost MOTs” involve issuing MOT certificates without physically inspecting the vehicle. MailOnline discovered accounts on Instagram, TikTok, and Telegram offering these services for fees as low as £100.

Drivers provide their vehicle’s registration, VIN, and mileage, and a certificate is issued within two days. The DVSA’s new rules require mechanics to upload a photo of the vehicle on the garage ramp during the test. However, some providers claim they will use AI tools to circumvent this requirement.

The practice is financially lucrative for garages, as ghost MOTs can command up to four times the price of a legitimate inspection. Drivers also use them to avoid costly repairs.

Fraudulent MOTs undermine road safety. In a previous case, two mechanics were jailed for issuing fraudulent certificates, with a judge stating they had “gambled with people’s lives.”

Social media platforms are used to advertise these services.

Accounts on Instagram and TikTok openly offer “passes without seeing vehicle.” The MailOnline contacted several accounts posing as buyers and were directed to Telegram groups to arrange purchases.

One provider claimed they would use AI to bypass the DVSA’s photo requirement. They also stated that the new regulations had increased the price of ghost MOTs. The DVSA is trialling the photo requirement to deter fraudulent practices. They acknowledge that enforcement examiners will continue to play a crucial role in tackling fraud.

TikTok has removed some accounts after being alerted by the MailOnline, but others remain active. Instagram is investigating the flagged content.

GARAGEWIRE.CO.UK 9

NEWS

RING AUTOMOTIVE LEADS TYRE CARE MARKET WITH AWARD-WINNING PRODUCTS COMPANY’S RANGE OF INFLATORS, GAUGES, AND REPAIR KITS RECOGNISED FOR PERFORMANCE AND INNOVATION

Ring Automotive has established itself as a leading provider of tyre care products, offering a range of over 25 items, including inflators, pressure gauges, and sealants.

The company’s cordless digital tyre inflator (RTC4000) has received multiple awards, including Expert Reviews and IAAF’s Highly Commended Product of the Year. The RTC4000 is capable of inflating four tyres by more than 10 psi and can inflate a tyre from flat. It is rechargeable via USB Type C or 12V DC cable.

Ring’s RTG4 Digital Keyring Tyre Pressure Gauge won Auto Express’s tyre gauge test in 2024, receiving a “Best Buy” award and five-star rating. The RTG4 provides accurate readings in PSI, kPA, BAR, and kg/cm2, and includes an LED light for use in low-light conditions.

Ring has won the Auto Express “Best Buy” award in the tyre inflator category for 16 consecutive years. This year’s winner was the RTC1000 Premium Rapid Digital Tyre Inflator, which inflates a 13-inch tyre in two minutes and includes adaptors,

10 GARAGE WIRE AFTERMARKET

an LED light, storage case, and valve caps.

The RTK6 flat tyre repair kit includes Particle Gel Sealant and the RAC610 inflator. The sealant, a replacement for original equipment sealant, seals punctures up to 6mm and is water-washable. The kit allows for tyre repair within 10 minutes, reducing the need for roadside assistance.

Ring supports TyreSafe, the UK’s tyre safety authority, and participates in its events.

Marketing Director, Henry Bisson, commented: “Ring has certainly become the company to go to for tyre care needs! We launched the tyre care range nearly 20 years ago. While our heritage and specialism is lighting we have always offered a wide range of car accessories.

Today, through innovation and design we are now leaders in tyre care.

“Ring is now 50 years old and has expanded so much in that time. Becoming leaders in tyre care, as well as car lighting, is testament to that evolution.”

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DISCUSSION

AUTONOMOUS VEHICLES: HOW WILL THEY IMPACT THE AFTERMARKET SECTOR? IN THIS, THE FIRST OF A SERIES OF REGULAR ARTICLES LOOKING INTO THE WORLD OF ADVANCED DRIVER ASSISTANCE SYSTEMS (ADAS), WE WELCOME IAIN MOLLOY, ADAS EXPERT, AND OUR NEW GARAGE WIRE COLUMNIST. HERE, HE SHARES HIS VIEWS ON WHAT THE AFTERMARKET SECTOR SHOULD BE AWARE OF TODAY, IN PREPARATION FOR THE AUTONOMOUS VEHICLES OF TOMORROW.

AUTHOR: IAIN MOLLOY Electric vehicles always seem to be the hot topic of conversation in the aftermarket, the one that’s most likely to divide opinion. However, one thing we can all agree on, is the rapid rise of the level of autonomy in vehicles. Unfortunately, despite ADAS being central to a modern vehicle’s safety system, it is much less talked about.

This is something we need to address.

The only certainty we have about what’s going to power our vehicles, is that it won’t be diesel. However, what we do know with absolute certainty, is that every car coming off the production line right now, has a degree of ADAS functionality, meaning semi-autonomous vehicles are already here and indeed have been for some time.

And the speed at which manufacturers are developing the autonomous capabilities of new vehicles, particularly Chinese brands such as BYD, could present real problems for workshops in the next few years if we don’t ramp up a better understanding of ADAS, bust some myths, and stamp out bad practices. Otherwise, the aftermarket is going to find it increasingly hard to deal with these vehicles as they filter down into independent workshops.

Currently, I’d say the majority of modern vehicles you’re

12 GARAGE WIRE AFTERMARKET

seeing have level 2 autonomy, with some level 3 coming through. A fully autonomous vehicle is level 5, so there’s still a way to go until we’re completely redundant as drivers.

Personally, I can’t see those vehicles being on UK roads in the next ten years or so. For a start, we’ll need to see improvements in car-to-car connectivity, along with improvements to our road network infrastructure.

Between now and then though, our acceptance of and trust in self-driving vehicles will grow. Hitch a ride in a taxi pod to Heathrow Airport’s Terminal 5 these days, and you won’t find a driver asking where you’re heading to.

Level 5 autonomy being on the distant horizon is definitely for the best; we really do have to get to grips with the semiautonomous vehicles we’re seeing now, before we can contemplate a world with a self-driving vehicles.

We would all gasp at the thought of the damage a fully autonomous vehicle could do if its ADAS were not calibrated correctly. Yet we don’t give a proportionate amount of concern to the implications of an incorrectly calibrated semiautonomous vehicle in the here and now.

A step forward would be to include ADAS in MOT inspections – and it may well happen. Although no official announcement has been made, there’s a lot of talk about an ADAS warning light being fitted to vehicles to alert the driver to an issue within the system. As with other dash warning lights, if it were illuminated, the vehicle would fail its MOT. Whilst this development would help to drive home the importance of performing an ADAS calibration correctly, it may take longer to change the view of some that ADAS calibration is a slightly annoying tick-box exercise. For those, the objective of the calibration is to put the dash light out, not to ensure the vehicle’s safety system is operating as the manufacturer intended.

We hear worrying stories every day, from the USA to the UK, of technicians performing a static calibration with poor quality equipment and by hanging camera calibration panels on a makeshift crossbar in front of the vehicle. Despite this, the equipment may still display ‘successful calibration’. However, it’s a far cry from an accurate and correct calibration. All they’ve done is put the light out, effectively blinding the person driving the vehicle to the safety warning.

In these cases, if ADAS warning lights were fitted as standard and included in the MOT test, the vehicle would then pass, despite the fact its ADAS system still isn’t working correctly. It’s why we need to bust the many myths surrounding ADAS and empower the aftermarket to make informed decisions.

To give some perspective as to why an accurate calibration is vital, you need to note that sensors within an ADAS system only need to be out by a tiny fraction to cause problems. That fraction alters how the sensor views itself further down the road. As a result, over a 200m distance, its reading could be out by over 3m. The signal bouncing back from an object further along its path is now completely altered – and giving the driver incorrect information.

It’s why I’m such a huge advocate of do ADAS right, or don’t touch it at all.

Next time, we’ll look at the importance of ADAS calibration for safety in more detail, but until then, if you’re unsure about any aspect of the calibration process or when it’s required, call in a mobile ADAS company – and do it right.

Iain Molloy is Managing Director at A1 ADAS Group.

Contact him here.

THE RISE OF ELECTRIC VEHICLES, AFTERMARKET OPPORTUNITIES AND CHALLENGES

DISCUSSION

AUTHOR: ADAM TUDOR-LANE

Even with EV sales falling over the last year, the numbers on UK roads continue to grow. The transition to noninternal combustion engine vehicles presents a challenge for independents who rely on regularly servicing vehicles as their backbone of work.

But it can also represent an opportunity. While we all know EVs have far fewer greasy, oily, moving parts, they have their own unique sets of maintenance needs.

Understanding these will be crucial for garages looking to stay relevant in the future.

THE UNIQUE NEEDS OF EVS Batteries are the heart of every EV, and they’re the most critical and expensive component. Maintaining battery health is the most important thing to ensure longevity and performance of any EV. And this is where independents can come in.

BATTERY DIAGNOSTICS Just like plugging in a laptop to diagnose faults is an everyday thing with a modern ICE vehicle, the health of an EV can be gauged the same way. Offering yearly battery health checks alongside the standard old MOT can help put drivers’ minds at rest, or potentially pick up any degradation before it becomes a big problem.

Checking the capacity and voltage balance across the pack can help early detection. 12v battery checks are also worth carrying out. There have been countless times when spurious EV errors or even being left stranded has been put down to a 12v aux battery on its way out. Replacing these long before they start dying is key to trouble-free EV motoring.

COOLANT CHECKS Many EV owners don’t realise what a big part coolant and cooling sub-systems play in their cars. From keeping their pack cool during rapid charging and making sure it stays warm in frigid winter temperatures to the cabin heating and AC. Coolant checks are another service to offer when it comes to MOT time, checking the levels and topping up, if necessary, with the specialist coolant that many EVs take.

BRAKE INSPECTIONS With EVs utilising regenerative braking to suck up some extra range, brakes often get minimal use, especially

on vehicles that are driven infrequently.

Checking discs for corrosion and pads for degradation is still vitally important and worth explaining to EV drivers. It’s also worth offering it as part of an ‘EV annual check’; the same goes for regular brake fluid checks.

SOFTWARE UPDATES Quite a few manufacturers opt for over-the-air software updates for ease, but there are still cases where vehicles need to be bought into dealerships to be updated. These can be for motor, battery or other sensitive systems that are too risky for some marques to update wirelessly.

Independents that can offer these services, either remotely via a third party or through other specialist independents that operate mobile services, give the ability to check current software levels and maybe even upsell the update as a service, covering the labour time. This can be another way to generate revenue.

TYRE PRESSURES AND ALIGNMENT Correct tyre pressure and wheel alignment can cost valuable range. The vast majority of drivers rarely check their tyre pressures, let alone think about alignment.

Educating your customers on the importance of this and offering a monthly or quarterly 15-minute appointment to check pressures and uneven tyre wear can help build trust and keep a customer coming back.

The same goes for packaging up wheel alignment into an annual EV check package, similar to a service.

GETTING AHEAD OF THE CURVE Rather than the yearly servicing and maintenance currently carried out on ICE vehicles, start to think about how you can offer ‘preventative checks’ for EV customers – the benefits, why their cars need to be checked, how important battery health is and the benefits of looking after their vehicles in terms of range and longevity.

There are a few other things, though, that you can start to implement or consider in the next year or two.

Invest in training and certification Having great people with great skills will always set you apart from the competition, so invest in the proper training.

Ensure your techs are knowledgeable about EV-specific systems, high voltage safety and diagnostic procedures.

GARAGEWIRE.CO.UK 13

DISCUSSION

Sometimes, this might be via third parties, or it could well be direct with manufacturers. Either way, it pays to have the skills in-house.

UPGRADE YOUR DIAGNOSTIC EQUIPMENT When did you last update your diag gear? If you can, then look at upgrading to the latest diagnostic systems that cover the most common EV models, think Tesla, Audi etc. And if you can’t, there are plenty of remote diagnostic providers who will be able to cover every marque.

IMPLEMENT STRICT SAFETY PROCEDURES Working on EVs can be dangerous. The high voltages and amps running through components are lethal. So if you have the space and want to become known for EV work, invest in a dedicated EV ramp with strict PPE like non-conductive flooring, barriers to stop people wandering near live high voltage and implementing a tag in/out procedure.

OFFERING EV-SPECIFIC SERVICES While there are a lot less greasy parts to change when it comes to EVs, you can still package up everything we’ve spoken about above into a yearly ‘service’. But call it something like an ‘Annual EV Check’.

This could include: • Battery health report • 12v Battery health check • Fault code checks • Cooling system check • Brake checks • Suspension checks

14 GARAGE WIRE AFTERMARKET

• Tyre condition / pressure checks • Wheel alignment check • Software version / update check As EVs age, you’ll likely pick up work by carrying out the above checks, so don’t be inclined to try and price it as you would traditional servicing. The more cost-effective you can make it, the more likely EV drivers will go for a ‘yearly checkup’ and the more customers you can add to your books, which in turn will add to revenue. But the annual check shouldn’t necessarily be seen as an income generator. Start the transition as early as you can to add EV owners to your books before others do.

EVs are a big ‘value-add’ market too, offering wiper blade changes, fob batteries, washer fluid top ups, headlight alignment, and potentially even bulb upgrades. You can even tie in customers with a service plan by offering a discount on their ‘annual EV check’ by signing up for two or three years in advance. Lastly, partner with a third-party warranty provider that covers EVs; most specialists now cover vehicles up to 10 and even 12 years old; for each sign-up, you’ll earn a fee.

CONCLUDING ON THE EV SWITCH The EV switch is happening, and while e-fules could extend the life of ICE vehicles, the EV mix in the UK car parc is only going to increase as time marches on. For independents, the change isn’t necessarily about survival, not yet anyway, but it’s about grabbing an opportunity in a new era of automotive technology.

As the saying goes, “The only constant is change,” and nowhere is this truer than in the world of electric vehicles.

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DISCUSSION

FUTURE FIXES FOR CURRENT ISSUES FACING INDEPENDENTS

WE ALL KNOW HOW VITAL THE MOT IS AND HOW CORRECT SERVICING SAVES MONEY, BUT THE TROUBLE IS THAT CUSTOMERS FREQUENTLY DON’T.

AUTHOR: RALPH HOSIER The MOT price cap is a prime example, where our costs have constantly risen, but the price of an MOT hasn’t. Sadly, many customers see the MOT as unnecessary bureaucracy and a money-making opportunity for the garage. There are some good people working to change this perception but it’s an uphill struggle.

Ultimately, it’s driven by politics, and that in turn is driven by popularism, doing what gets them elected, which is not always the best thing overall, such as the pressure to reduce the frequency of MOTs, which, as we all know will lead to more unroadworthy cars being driven.

The only way to move forward is to educate the customer and politicians. I have met with our local MP and discussed our challenges, and I would urge you to do the same. They can’t respond to our calls for change if they don’t know about them, but your local MP will hold regular surgeries where you can challenge them on this very important issue. Make sure you have all the facts straight beforehand, stay polite and objective, and make the case for road safety and the benefit to the local economy from reduced breakdowns, not just servicing revenue.

A big part of the increased costs is labour; the cost of living has increased dramatically over the last decade, but our wages have not. In fact, there is pressure from customers to reduce our prices further, and independent garages are facing competition from mobile mechanics with lower fixed costs, and although there are some excellent mobile mechanics, there are also some who are unqualified with no overheads and dubious tax returns who drive the market price down even further, I’ve seen adverts for as little as £20 per hour. Many independents

have a break-even point of over £100 per hour, including escalating rents, rates, labour, insurance, equipment etc.

Again, the solution is to educate the customer on the true value of qualified mechanics, correct equipment, and even valid insurance. Personally, I’d like to see our trade recognised more formally and have some form of regulation, similar to electricians or gas fitters, to help drive up standards and help with the perception of value. The IMI Techsafe is part of the answer, but we really need to be seen as a high-quality, vital trade body. I’m talking to the IMI and our MP about this, and again, I urge you to do the same.

Another key part of the value argument is that we are correctly trained. Skills, knowledge and competency have value, and this needs to be made clear to customers. Stay up to date with formal training as well as CPD etc. Then, in your social media posts and adverts, shout about it, show off your credentials and get the conversation going.

Equipment prices can be punishing these days, so you have to invest carefully with an eye on the future.

Diagnostic kit needs to be able to take updates for new models long term, so sometimes the cheaper kit works out to be more expensive long run. And again, once you have new kit, make a point of it in your marketing. Don’t hide it at the back of the shop. Let the customer know you are serious about having the right equipment and make it a selling point.

Ultimately, in these challenging times, action is important; don’t wait for someone else to sort your problems out, engage with MPs, talk to industry trade bodies and communicate effectively with customers.

Let’s pull together and make a difference.

GARAGEWIRE.CO.UK 17

NEWS

IGA IN TALKS WITH MINISTER OVER MOT FEE CAP INDEPENDENT GARAGES STILL SEEKING SOLUTIONS TO FINANCIAL CHALLENGES FROM STAGNANT MOT FEES The Independent Garage Association (IGA) has been invited to a meeting with The Future of Roads Minister, Lilian Greenwood MP, to discuss the financial challenges posed by the stagnant MOT fee cap, unchanged for over 14 years.

The meeting will address the importance of MOT tests in maintaining road safety and improving environmental standards in the UK, while emphasising how unchanging fees, amidst rising operational costs, threaten the viability of independent garages. The IGA intends to present key concerns, propose solutions, and collaborate with Lilian Greenwood MP on actionable steps towards positive change.

Stuart James, Chief Executive of the IGA, expressed gratitude for the opportunity to address the issues surrounding the stagnant MOT fees. “This meeting is a crucial step in highlighting how the unchanged fee, coupled with inflationary pressures and additional costs outlined in the recent autumn budget, creates an unsustainable environment for many independent

18 GARAGE WIRE AFTERMARKET

garage businesses,” he said.

Maintaining the quality and integrity of MOT testing amidst rising costs and evolving vehicle technologies requires adequate funding. Increasing the MOT fee is seen as a necessary step to ensure garages can invest in advanced equipment, infrastructure, and ongoing training for technicians.

The IGA seeks to protect the integrity and reliability of MOT testing and support a sustainable, accessible, and trustworthy service for motorists.

James concluded, “The IGA is advocating for a fairer economic landscape that supports independent garages, prioritises consumer safety, and promotes workforce development. I will remain persistent in my dedication to ensuring our members can operate their businesses in a fair and sustainable environment while delivering this essential service and upholding the UK’s reputation for having some of the safest roads in the world.”

NEWS

BOSCH MOBILITY AFTERMARKET INVESTS IN APPRENTICESHIP PROGRAMME

COMPANY ADDRESSES SKILLS SHORTAGE BY TRAINING HUNDREDS OF APPRENTICES EACH YEAR Bosch Mobility Aftermarket is investing in its apprenticeship programme to address the significant skills shortage within the UK automotive sector.

The company offers a three-year apprenticeship programme delivered at its training centres in Denham, Doncaster, and Motherwell. The programme covers a wide range of topics, including electric vehicle technology and the use of advanced diagnostic tools.

Bosch recognises the importance of developing a skilled workforce and has seen a growing number of apprenticeships through its programme.

Upon successful completion, apprentices will receive relevant industry qualifications, including a Level 3 Apprenticeship Standard and Functional Skills in English and Maths.

Bosch Mobility Aftermarket will be showcasing its apprenticeship programme at the upcoming Automechanika Birmingham and Motorvate events, providing an opportunity for interested individuals to learn more about the programme and explore potential career paths within the automotive industry.

This initiative demonstrates Bosch Mobility Aftermarket’s commitment to developing the next generation of automotive professionals and addressing the critical skills gap within the sector.

For full details about Bosch Mobility Aftermarket’s apprenticeship scheme, including how to apply, please click here.

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NEWS

VALEO INTRODUCES DMF FULLPACK FINDER TOOL ONLINE TOOL SIMPLIFIES IDENTIFICATION OF COMPLETE CLUTCH SOLUTIONS Valeo has launched the DMF FullPACK Finder, an online tool designed to simplify the process of identifying the correct Valeo DMF FullPACK. The Valeo DMF FullPACK is a complete clutch solution, which includes the clutch, bearing, and dual mass flywheel (DMF).

The DMF FullPACK Finder allows distributors and mechanics to quickly and accurately identify the required Valeo DMF FullPACK by entering the OE numbers of the clutch, bearing, and DMF. Valeo states that the tool offers timesaving efficiency, reduces costs associated

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with incorrect parts, increases accuracy by eliminating human error, and enhances customer satisfaction by ensuring the correct part is supplied.

Using the tool involves visiting the Valeo Online Tool, entering the OE numbers for the clutch, bearing, and DMF, and receiving the correct Valeo DMF FullPACK reference.

Valeo encourages users to utilise the DMF FullPACK Finder to streamline their operations and ensure accurate clutch replacements.

Visit the Valeo website by clicking here and experience the DMF FullPACK Finder for yourself!

A clear view, for longer: The Bosch Aerotwin Thanks to the long-life wiper rubber profile with improved Power Protection Plus wiper rubber and the proven Evodium spring strips, the Aerotwin offers even more robust protection against environmental influences. As a result, it not only ensures outstanding wiping results for longer, but also provides even more driving pleasure.

What drives you, drives us

boschaftermarket.co.uk

NEWS

ROLLS-ROYCE MOTOR CARS HOSTS ALL-FEMALE STEAM WORKSHOPS

COMPANY AIMS TO INSPIRE YOUNG WOMEN IN SCIENCE, TECHNOLOGY, ENGINEERING, ARTS, AND MATHEMATICS AUTHOR: ADAM TUDOR-LANE Rolls-Royce Motor Cars conducted a series of all-female STEAM workshops at Davison CE High School for Girls. The workshops, developed and delivered by Rolls-Royce Apprentices and Interns, aimed to demonstrate the practical application of mathematics in luxury manufacturing.

The lessons were designed in collaboration with Mathematics Education Innovation (MEI), a charity focused on improving mathematics education. The workshops were led by Fleur Macmillan, a former Davison student and current Rolls-Royce apprentice, and Jess Burcombe, a Rolls-Royce Intern from the University of Chichester.

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The workshops are part of Rolls-Royce Motor Cars’ Future Talent Programme, which seeks to increase diversity and inclusion within the company. The company also aims to strengthen its engagement with local stakeholders.

Davison CE High School for Girls, a state school in Sussex, collaborates with industry partners like Rolls-Royce to provide students with insights into career opportunities.

The application window for the 2025 Rolls-Royce Motor Cars Apprenticeship programme is open until March 31st, 2025.

The programme offers apprenticeships across various specialisms and levels, from NVQ Level 2 to Level 6, with most apprenticeships commencing in August 2025.

NEWS

OE. VS AFTERMARKET SUSPENSION PARTS WITH ARNOTT

PREMIUM AFTERMARKET SOLUTIONS OFFERING ENHANCED PERFORMANCE AND VALUE The replacement of vehicle suspension components presents three options: Original Equipment (OE) parts, premium aftermarket parts, and low-quality parts.

Not all parts are created with the same research, standards, and quality when it comes to suspension. Vehicle owners and mechanics have three primary options when replacing suspension components: • Original Equipment (OE) parts • Premium aftermarket parts like Arnott • Low-quality or counterfeit parts • Which option delivers the right value? Let’s break it down by performance, durability and cost-efficiency.

OE SUSPENSION PARTS OE parts are designed and manufactured by the original vehicle manufacturer or suppliers. These parts are built to precise specifications and undergo rigorous testing to ensure they meet performance and safety standards. However, due to branding and dealership markups, OE parts often come with high costs.

While OE parts are reliable and designed to meet initial vehicle requirements, real-world usage over time can expose issues that were not apparent during development. Once in production, manufacturers rarely optimize these parts, leaving potential weaknesses or limitations unaddressed.

LOW-QUALITY SUSPENSION PARTS – A DANGEROUS GAMBLE Low-quality or counterfeit suspension suppliers often replicate

OE designs but use inferior materials, lack proper quality control, and skip essential testing steps or certification. By purely copying OE parts, these components also inherit the same potential weaknesses.

The imitation of OE designs can make low-quality parts harder to spot. However, there are several red flags to watch for, such as poor-quality rubber, missing or incorrect serial numbers, lack of certification, unauthorized sellers, unusually low prices, no brand background information, poor reviews, or inconsistencies in packaging or labeling. Purchasing lowquality aftermarket suspension parts isn’t just a financial gamble, it poses a serious risk to drivers, customers, and your business.

Some of the risks include: • Premature failure: Leaving vehicles stranded in the best case and creating serious safety hazards when a part fails whilst driving.

• Poor ride quality: Resulting in discomfort, instability, and unpredictable handling.

• Increased wear on other components: This leads to a chain reaction of costly repairs and higher long-term expenses.

• Legal and liability risks: No customer support plus potential damage to your business reputation.

PREMIUM AFTERMARKET SUSPENSION PARTS – A SMART CHOICE Arnott offers a smarter approach with premium aftermarket solutions that not only match but often exceed the performance of OE parts, all while being more competitively

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DISCUSSION priced. With a catalog of over 800 high-quality suspension products covering nearly 600 vehicle models across 40+ brands, Arnott offers the most comprehensive suspension solutions on the market, covering more than 90% of airequipped vehicles.

Our engineers analyze OE designs in-depth, identifying failure points and opportunities for improvement. Using advanced 3D mechanical design software and high-end 3D printing, we create prototypes that undergo rigorous realworld testing on company-owned vehicles. Every component is put through thousands of test miles to ensure unmatched quality and durability.

Once a part passes every test and meets our high standards, we manufacture it using premium materials—including aircraftgrade aluminum, heavy-duty crimping rings, improved seals, premium-brand rubber air sleeves, and polyurethane bump stops. Arnott’s quality and production processes are TÜV and ISO certified, ensuring superior performance and reliability.

Here are some examples of our enhanced OE designs.

AIR SUSPENSION PERFECTED EXAMPLES OF ARNOTT’S OPTIMIZED OE DESIGNS Arnott’s (A-2724) Redesigned Rear Air Spring for MercedesBenz E-Class (W211/S211) & Mercedes-Benz CLS-Class (C219), with Airmatic & ADS, with and without 4Matic, excluding AMG. Arnott offers a superior redesigned alternative to the OE rear air spring for the Mercedes-Benz E-Class and CLSClass. The Arnott air spring eliminates key weaknesses in the OE design while improving longevity and ease of installation—all at a competitive price.

Eliminates the OE Reservoir: Arnott’s innovative design eliminates the OE air reservoir by integrating its functionality within the air spring itself. In the OE design, replacing a faulty air spring requires disassembling and lowering the entire subframe to loosen the reservoir bolts—a time-consuming and labor-intensive process. With Arnott’s solution, this complex disassembly is no longer necessary, saving mechanics up to seven hours of labor.

Stronger, More Reliable Lower Mount: The OE air spring’s eye mount is delicate and requires precise alignment with the rear axle using special tools. If not installed correctly, the mount can tear off during operation. Arnott addresses this with a solid metal lower mount that is much stronger and incorporates the correct installation angle into the design.

This guarantees easy, error-free installation and helps prevent costly failures.

OE AIR SPRING

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ARNOTT AIR SPRING

ARNOTT’S (A-2780) REDESIGNED REAR AIR SPRING FOR BMW 5-SERIES (F07, F11) Arnott’s rear air spring for the BMW 5-Series (F07, F11) is engineered to exceed OE standards for quality, reliability, and performance.

The OE design includes a top folding edge and umbrella cover that traps dirt over time—leading to increased leak risk and reduced lifespan. Arnott has removed the rolling piston with a seamless design, making the dust cap redundant while maintaining OE-level ride comfort. This redesign reduces the likelihood of leaks and extends product longevity.

OE AIR SPRING

ARNOTT AIR SPRING

DISCUSSION

THE ROLE OF DATA AND TELEMATICS IN THE FUTURE OF AFTERMARKET SERVICES CARS CONNECTED TO THE INTERNET ARE NOT NEW; THEY’VE BEEN GOING ON FOR OVER TWO DECADES, BUT THE DATA TRANSMITTED AND HOW WE USE IT ARE GOING THROUGH A REVOLUTION. AUTHOR: RALPH HOSIER

Telemetry has been in use in commercial vehicles for a very long time. Pretty much all buses use real-time telemetry and monitoring to not only pick up issues with individual buses but also improve fleet efficiency.

In the car world, we see this on cars that report OBD status to the OEM and potentially a customer app. This is not just for telling you when something has broken, but much more importantly, it helps tell you something needs to be done before it goes wrong. It does this by monitoring systems and comparing them to known behaviours. For instance, as a combustion engine warms up, the oil, coolant and air temperatures rise at a certain rate, and if this rate deviates from the norm, the system can tell if the oil is getting old and needs changing or if there is a developing issue with bearings etc. as each fault has a unique profile.

Servicing on demand rather than on a schedule allows the vehicle to get the best treatment without incurring unnecessary costs. For instance, a car that does a hard city route may need oil changes more often than one that does easy motorway miles.

OEM telemetry can be part of a bigger system, though, where the back office system can suggest a service booking slot to the customer and automatically order the correct parts so everything is ready on the day. This is how Tesla operated from the beginning; from what I

hear, most OEMs operate the same way.

This can also give customers more confidence because it’s the car demanding service rather than a dealer or garage owner, reducing the misconception that garages are doing unnecessary work.

As this rolls out over the years, the number of failures due to poor maintenance or ignoring that ‘funny noise’ may well be reduced, and the amount of repair work may drop as a result. Or maybe people will keep on ignoring warnings and drive it until it breaks as usual. Who knows.

The customer app can also remind them when the MOT is due and help bundle servicing and testing together to minimise disruption; the AA Vixa system already does this. And because they get notified well in advance, it takes the MOT panic away, hopefully reducing those awkward phone calls where their MOT has run out and they desperately need the car, but we don’t have the capacity to help them that day.

Make no mistake, smart diagnostics and telemetry are changing the industry, making an integrated maintenance system that is proactive, not reactive, with machines doing diagnostics, parts ordering and work scheduling. This will reduce costs to the customer, improve vehicle reliability, and give the OEM huge amounts of valuable data.

But for the motor trade, it’s going to be a very different world to the one we used to know.

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NEWS

WE GET TO THE BOTTOM OF THE REAL CULPRITS BEHIND GLARE EXPERTS POINT TO A COMPLEX MIX OF FACTORS, NOT JUST LEDS, AS THE CAUSE OF INCREASING HEADLIGHT GLARE ON UK ROADS AUTHOR: ADAM TUDOR-LANE

Headlight glare is a growing concern for UK drivers, prompting a government study and raising questions about the safety of modern vehicle lighting.

While many suspect LED headlights are the primary culprit, industry experts suggest a more nuanced explanation, pointing to a combination of factors including headlight alignment, the prevalence of SUVs, and the service sector’s ability to keep up with rapidly evolving technology.

This Q&A with ADAS expert Neil Hilton of Core Diagnostics explores the complex issues surrounding headlight glare and what can be done to address them.

Headlight glare is a growing concern for drivers. What’s prompting this increased attention to the issue?

I think the increased pressure from consumer groups, like the RAC, has been key. The Department for Transport has now commissioned a study into headlight glare, which is a positive step. The RAC’s own research, showing that most drivers are regularly getting dazzled and some are even avoiding night driving altogether, has really brought the issue to the forefront of road safety concerns.

Many people suspect LED headlights are the primary culprit. Could there be other factors at play?

In my opinion, it’s more complex than just blaming LEDs. While they might play a part, I believe we need to look at a wider range of potential causes, including headlight alignment and the increasing number of SUVs on our roads.

What are the benefits of LED lighting that might be getting overlooked in this?

I think it’s important to remember that LED technology offers several advantages. Compared to halogen, LEDs

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use less power, which means smaller batteries and thinner cabling, ultimately reducing vehicle weight and improving fuel economy. The colour temperature of LED light is also closer to daylight, which reduces driver fatigue. Plus, advanced systems like Auto High Beam Assist and LED Matrix lighting enhance visibility and automatically adjust beam patterns to avoid dazzling oncoming drivers.

If LED lights offer so many benefits, why is glare such a problem?

I believe the rapid advancement of lighting technology has outpaced the service and repair sector’s ability to keep up. Accurate alignment of modern LED headlights is much more complex than with older halogen systems, and many technicians, in my experience, may lack the necessary training and equipment. This could explain why we’re seeing more and more vehicles with misaligned headlights on UK roads.

How do SUVs contribute to the problem?

SUVs, now the most popular type of car, typically have headlights mounted higher than other vehicles. When you combine this with the wider beam pattern of LED lights, even slight misalignment can cause significant glare, especially for drivers in lower cars.

What equipment is needed for proper headlight alignment, and is it readily available?

Accurate alignment requires a beam setter equipped with an inclinometer and a standard target scale. Unfortunately, many workshops I’ve encountered don’t have this equipment.

While MOT testing guidelines have been tightened, I still think there’s too much room for error. Also, access to OE diagnostic tools is crucial, especially for Dynamic or Matrix lighting systems, as third-party tools often can’t program the necessary basic settings. This can be a real problem for independent garages, both in terms of cost and availability.

You mentioned windscreen-mounted cameras. How are they related to headlight glare?

Features like Auto High Beam Assist and Adaptive Dynamic Lighting rely on these cameras to detect oncoming traffic.

If the camera isn’t accurately calibrated, the automatic switching between high and low beam, or the reconfiguration of the beam pattern in Matrix systems, can be delayed, causing glare. While I find that most technicians are aware of the importance of camera calibration for ADAS features like lane departure warning, fewer understand its link to headlight control.

What can be done to address the problem of headlight glare?

I think we need a greater industry-wide awareness of the importance of correct headlight alignment and a real commitment to performing this procedure correctly. I also advocate for the development of industry guidelines for headlight alignment and calibration, similar to those introduced for ADAS calibration. In my view, this would be far more effective than simply restricting light output or reverting to older technologies.

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