Welcome home! We understand that moving can be stressful, but we hope you enjoy your new home here at Park 5940 MD. You will be receiving a survey in your email shortly. If you are not “extremely satisfied”, please let us know what we can do to enhance your experience. Your will find a move-in gift with several fun items and a move-in card located in your new home on your kitchen counter.
Rent is due on the 1st by the close of business. You have a grace period until the 3rd at the close of business, per your lease agreement. Rent will be posted to your online account on the 1st of every month.
***Please refer to the first page of your TAA lease agreement for rent due dates***
Office Hours:
Mon/Wed/Fri: 9:00 am to 6:00 pm
Tues/Thurs: 10:00 am to 6:00 pm
Sat: 10:00 am to 5:00 pm
Sun: closed
Leasing Center: 214.366.0031 Option #1 or park5940MD@gables.com
Emergency maintenance: 214.366.0031 Option #2 Leave a message
Onsite Patrol: 214.366.0031 Option #3 Leave a message
Rent Café: www.gables.com OR download the Rent Café Resident App. Click the resident tab and register your account today!
Trash and recycling: Trash chutes are located on each floor of the garage. Valet trash pickup is Sun-Thurs
Wi-Fi: Wi-Fi is located on the first floor in all of the common areas. It will be listed as “Park 5940 MD WiFi.” No password is needed.
Parking: Guest must park on the 5th floor uncovered garage only (ramp leading to 5th floor is not considered guest parking). All resident parking is first come first serve on all floors (except reserve parking spaces marked with a brown plaque.)
Park 5940 MD Codes: Pool Code: 351 Enter
Resident building access and pedestrian date code: 542 Enter Dog Park Code: 512 Enter
Recycling Doorstep Collection Guide
Preparation
• Bag and tie all recycling in a clear or transparent blue bag. Loose items are a safety hazard for our Service Valets.
• Aim to keep the weight of your bags to 25 pounds or less.
• Do not include broken glass or other sharp objects.
• Help aid the collection process by breaking down all cardboard boxes.
• Bundle newspapers and magazines.
• Do not include: food waste, plastic bags, plastic wrap needles or films, styrofoam, pizza boxes or paper towels.
Collection
• Place your tied recycling bag(s) in your Valet Living provided container outside your door on the scheduled nights of service.
Next Morning
• If required, bring your Valet Living provided container back inside your residence by the next morning.
No Service Holidays
Botellas Vacías y Contenedores
Preparación
Mezclado, de Oficina, Cartulina, Cajas y Cartón
Recogido
Aluminio, Lata y Acero
Botella y Jarras
Mañana Siguiente
• Pon su reciclaje en un bolso atado claro o azul transparente. Los artículos suertos son un peligro a la seguridad de nuestros empleados.
• Mantenga las bolsas con peso máximo de 25 libras.
• No incluya vidrio/cristal o objetos con filo.
• Ayude en el proceso Colapsando todas las cajas de cartón.
• Acumule en un bulto los periódicos y revistas.
• No incluya: Desperdicios de comida, Fundas Plásticas, Envolturas Plásticas, jeringuillas, láminas de plástico, Styrofoam, cajas de pizza o papel toalla.
• Coloque su bolsa de reciclaje atada en su contenedor provisto por Valet Living fuera de tu puerta en las noches programadas de servicio.
• Si es necesario, traiga su contenedor provisto por Valet Living de vuelta dentro de su residencia por a la mañana siguiente.
No Servicio
Domingo de Pascuas
Día de la Recordación
4 de Julio Día del Trabajo
Halloween
Día de Accion de Gracias
Noche Buena y Navidad
Víspera de Año Nuevo y Año Nuevo
¡Dinos como estamos haciendo! 877-574-2587
Support@ValetLiving.com
ValetLiving.com
Por favor note: Artículos de reciclaje pudieran necesitar estar separados basado en las capacidades de procesamiento local y facilidades. Contacte su agencia de reciclaje local para mas detalles en la guía de reciclaje puerta a puerta en su comunidad.
Click here Click here to learn more about our Sustainability efforts and to learn more about our Sustainability efforts and practices. practices.
Parking Frequently Asked Questions
1.) Is there a cost for covered parking?
• Residents do not pay a monthly charge for parking. Each lease holder is given one resident parking pass at time of move in at no charge. If a resident wants an additional parking pass, they will need to get a reserved spot and pay $60/ month for that spot. There is a charge of $50 for lost/stolen, replacement, damaged, and unreturned stickers at move out.
2.) Where can guest park?
• Guest of Residents may park on the 5th floor/ roof top of the garage. Guest may not park on the ramp leading up to the 5th floor or in any covered portion of the garage.
3.) Who do I call if my car was towed?
• If you believe your car has been towed from Park 5940 MD please call South West Auto Tow @ 972 247 0045.
4.) Is there compensation for my car being towed?
• All vehicles towed from Park 5940 MD are towed at the owner of the vehicles expense. All charges associated with the tow are to be settled with South West Auto Tow directly.
5.) What if I get a rental vehicle or don’t have my car?
• If a resident, for any reason, is not in possession of their vehicle with the resident parking permit a temporary parking permit is required. Temporary parking permits may be attained in the leasing office during business hours and displayed in the dash just like a resident parking permit.
6.) What if I have a resident parking pass and park in a reserved parking spot?
• Residents are not allowed to park in the reserved parking areas unless they have leased the spot from the office and have the Red VIP resident parking permit.
Please feel free to reach out to a Park 5940 MD staff member for any questions -Park 5940 MD Team
Towing for the following violations will begin immediately- parked in fire lane, parked in handicap without the correct hang tag or license plate, parked in two spaces, no parking zones, blocking any dumpsters, drives or entrance/exit, parked on grass or sidewalk, unauthorized vehicles, wrecked and/or inoperable vehicles, vehicles leaking fluid, abandoned vehicles, and being parked in a reserved parking spot. Once a month the vehicles with flat tires and vehicles with expired tags will be given a warning. If you do not fix the issue within the given time frame your vehicle will be towed at the owner/operator's expense. We will also be implementing a new Permit Parking Policy. Attached is a Parking Permits of America application, residents need to take the time to complete and attach a copy of your current vehicle insurance or proof of ownership for the vehicle being registered for the permit. Once you receive your Parking Permit make sure the sticker is applied to the registered vehicle’s windshield above the registration sticker to avoid your vehicle from being towed. We ask that you PLEASE respect our Permit Parking Policy and you are responsible for informing your guest of visitor parking. All visitors must display a valid parking permit at all times AND park in visitor parking located on the 5th floor. Your guests can register for a visitor pass at parkingpermitsofamerica.com with registration code P5940. This pass will only be valid for 24 hours from the date and time issued. Guests are only allowed to register a vehicle for a visitor pass 3 times in a 7-day period ( the system will not allow your guest to exceed this amount. If your guest does not have a valid visitor pass and/or does not park in the designated visitor parking on the 5th floor, the vehicle will be subject to tow. If the visitor pass is expired or altered in any way, the vehicle is subject to be towed. If you do not comply and your vehicle is towed, please do not contact the office. You must contact DFW TOWS at 972-488-8697.
El remolque por las siguientes infracciones comenzará de inmediato: estacionado en el carril de bomberos, estacionado en una zona para discapacitados sin la etiqueta colgante o placa correcta, estacionado en dos espacios, sin zonas de estacionamiento, bloqueando cualquier contenedor de basura, acceso o entrada/salida, estacionado en césped o acera , vehículos no autorizados, vehículos destrozados y/o inoperables, vehículos con fugas de líquido, vehículos abandonados y estacionados en un lugar de estacionamiento reservado. Una vez al mes se dará una advertencia a los vehículos con llantas ponchadas y vehículos con etiquetas vencidas. Si no soluciona el problema dentro del plazo establecido, su vehículo será remolcado a expensas del propietario/operador. También implementaremos una nueva Política de Permiso de Estacionamiento. Se adjunta una solicitud de Permisos de estacionamiento de América, los residentes deben tomarse el tiempo para completar y adjuntar una copia de su seguro de vehículo actual o prueba de propiedad del vehículo que se registra para el permiso. Una vez que reciba su permiso de estacionamiento, asegúrese de colocar la calcomanía en el parabrisas del vehículo registrado encima de la calcomanía de registro para evitar que su vehículo sea remolcado. Le pedimos que POR FAVOR respete nuestra Política de permiso de estacionamiento y usted es responsable de informar a su invitado sobre el estacionamiento para visitantes. Todos los visitantes deben exhibir un permiso de estacionamiento válido en todo momento Y estacionarse en el estacionamiento para visitantes ubicado en el quinto piso. Sus invitados pueden registrarse para obtener un pase de visitante en parkingpermitsofamerica.com con el código de registro P5940. Este pase solo será válido durante 24 horas a partir de la fecha y hora de emisión. Los invitados solo pueden registrar un vehículo para un pase de visitante 3 veces en un período de 7 días (el sistema no permitirá que su invitado exceda esta cantidad. Si su invitado no tiene un pase de visitante válido y/o no se estaciona en el estacionamiento designado para visitantes en el quinto piso, el vehículo estará sujeto a remolque. Si el pase de visitante está vencido o alterado de alguna manera, el vehículo está sujeto a ser remolcado. Si no cumple y su vehículo es remolcado, por favor no se comunique con la oficina Debe comunicarse con DFW TOWS al 972-488-8697.
Thank you, Par 5940 M
Consumable Products Policy – Lightbulbs, Filters, Etc.
Dear Resident(s),
We hope this letter finds you well. We wanted to address the question about consumable products, as we have recently received some inquiries from our residents. In the past, we have occasionally provided light bulbs, smoke detector batteries, and air filters at no cost, but we will no longer be able to do so. As with any rental community or rental home, it is sometimes confusing to understand the responsibilities of the renter and those of the management company. Our intention is for this letter to help simplify the process and clear up any misunderstandings:
- As one of our valued residents, your responsibility is to provide consumable products, including replacement light bulbs, smoke detector batteries, and air filters within your apartment home.
- As your management company, we will continue to strive to exceed your expectations when it comes to any service necessary relative to the overall building structure or any appliances within your apartment home.
To facilitate this process, please find a list of light bulbs that are used in your apartment home attached for your convenience. This is a good reference to use when you are out shopping if you wish to purchase light bulb replacements from a retail store.
You may also place a work order on Rent Café for us to come and replace them for you, but they will be billed to your account at our cost. The charge(s) will simply be added to your online account to be paid with your rent at your convenience.
** Our cost at this time is also listed on the attached document; however, this can change if the cost from our retailer increases. ** UPDATED 2022
We realize that most residents will not have access to a ladder, so we are happy to assist by installing thelight bulbs, smoke detectorbatteries, or airfilters foryou with no labor costs.
Please note that for any new move-ins, we will honor a 30-day guarantee should light bulbs or smoke detector batteries go out. These items will be replaced complimentary within 30 days of move-in.
Please submit a service request via email to park5940md@gables.com or on your Rent Café Resident app.
We hope this helps simplify the process moving forward. Thank you in advance for your understanding.
When are the nearest fitness classes held and where?
LA Fitness is approximately 1.9 miles from the community, at the intersection of Mockingbird Lane and Lemmon. Below is the address and phone number for your reference.
LA Fitness
4540 W. Mockingbird Lane Dallas, TX 75209
214.453.4899
What are the hours of the amenities?
Park 5940 MD offers the following amenities for you to enjoy:
24 hours for fitness center
24 hours for Well-Beats / Spin Room
24 hours for Mingle Room and Business Center / Conference Rooms
Pools open at 9:00 a.m. and close at 10 p.m. daily.
Where do I dispose of my trash?
Park 5940 MD offers curbside valet trash pick-up on Sunday, Monday, Tuesday, Wednesday and Thursday. To utilize this service, trash needs to be taken in trash bags to the curb between 5pm to 7pm on pick-up day in front of your door promptly at 8:00pm. (Please note, trash may not be set out the night before). Additionally, we have a trash chutes located on each floor in the parking garage.
What do I do with my move in boxes?
Please break down all boxes and disposes of them in the recycling trash bins located in the parking garage on floors 1 through 4.
How does my fob/remote work?
When entering or exiting drive-up garage gate, push the remote button to enter or exit.
Where are the mail boxes located?
The mail boxes for your apartment home are located on the 1st floor in the middle of the community, between both pools and the parking garage.
Do you have resident activities or events?
Park 5940 MD has many fun events and activities that promote a sense of community and allow opportunity for you to meet other residents. Keep up to date on all of our community gatherings in our newsletter and through community awareness meetings. You can expect to see events such as: resident appreciation day; weekend brunch; pizza by the gate; breakfast on the go; holiday parties; and, a variety of other fun, community related events.
Can I have a party at the pool?
Our relaxing pool areas are available for all residents and their guest to enjoy during pool hours. To ensure enjoyment for all residents at the pool, we regretfully do not permit private pool parties.
Where is the best place for me to park?
You may park in any available parking spaces located throughout the community parking garage. There are select spaces which are labeled which are private / reserved spaces. If you would like a reserved parking space they may be rented for $60.00 a month. Visitors and guests may park on the 5th floor / uncovered areas only. As a reminder, handicap parking is patrolled by local law enforcement and is subject to maximum parking violation penalty.
Conveniences
How do I pay rent online?
We have made paying your rent easy by setting you up with your personal on line account to the Gables Gateway. You will go to www.gables.com and click on the Resident Login key in the upper right hand corner. Select the link to set up your Gables Gateway account. This is a great way to stay connected to your management team from anywhere in the world. Additional services available on Gables Gateway include placing a service request for repairs needed in your apartment home.
How do I use Gables Connect?
Changing your utilities to your new address can be time consuming and a challenge, so Visit www.gablesconnect.com or call 1-866-914-0631 to transfer or set up your utilities with ease. At Park 5940 MD, you can establish your new utility service for electric, phone, cable, internet and also secure renter’s insurance through Gables Connect.
Where can I access WI-FI in the building?
The business center, leasing office, Mingle Room, and pool(s) are WI-FI accessible for your use and convenience. This amenity is complimentary and part of your community benefits.
Guests
Where can my guests park?
Your guest may park in any open, uncovered parking space located on the 5th floor of the parking garage. As a reminder, handicap parking is patrolled by local law enforcement and is subject to maximum parking violation penalty.
Where do my movers park?
In the interest and safety for proper clearance for other residents and emergency vehicles, your movers may park in the striped loading and unloading zone behind the building, close to the Stutz Street entrance / exit. They may not be parked in a fire lane or blocking in someone’s car.
Where does the delivery person come in or do I have to meet them?
Delivery people will need to use the guest call box to enter the gate to get to your apartment. In the event you are not home at the time of a delivery, they may deliver your packages to our on-site Parcel Pending lockers. Parcel Pending is an annual $30.00 fee and will ensure that packages are accepted at the community in your absence. The community will hold over-sized packages for 24 hours. If you are not signed up for Parcel Pending you may do so by calling them at 855.316.4756 or by e-mail at help@parcelpending.com.
How many guests can I have with me at the amenities?
We love it when you share your community with your friends and family. Two guests are welcome to join you in all of the amenity areas.
How do I let friends in the gate?
Your guests will contact you via the call box at the gate. You will receive a call on the phone line that we provide you upon move-in when your guest dials you from the gate phone pad. If the caller is someone you wish to permit entry, press “9” on your phone’s keypad and the gate will open.
Maintenance
How do I submit service requests?
We want placing a service request for work needed in your apartment home easy. You may contact the leasing office via phone at (214) 366-0031, via email at park5940md@gables.com, in person, or through Gables Gateway to place your service request.
If you have not already signed up for Gables Gateway, you can go to www.gables.com and click on the Resident Login key in the upper right hand corner. Select the link to set up your Gables Gateway account. This is a great way to stay connected to your management team from anywhere in the world. Additional services available on Gables Gateway include paying your rent on line.
What
do I do if I have a Maintenance emergency after hours?
For those times that you may have an emergency after office hours, you may contact the leasing office at 214.366.0031 for maintenance assistance and leave a detailed voicemail on prompt number 2. The answering service will dispatch your service emergency to the on call service technician. You should receive a call from the technician within the hour.
What is considered a maintenance emergency?
Emergency maintenance problems that will be dispatched to the on-call service technician include:
1. No electricity throughout the apartment
2. No water.
3. No air conditioning on a day of extreme heat (80+ degrees).
4. Water entering the apartment.
5. Possibility of fire.
6. Impeded plumbing in an apartment with only one bathroom.
7. No heat.
8. Non-functioning or malfunctioning smoke detector.
9. Gas leak (also call the gas company).
10. Running water that cannot be shut off.
11. Malfunctioning door or window locks.
Furry Friends
Where is the best place to walk my pet?
The green areas around the property are appropriate to walk your pets. Please help us to maintain a clean and pleasant community by always picking up after your pets. There are many doggie stations surrounding the community and at our Bark Park.
Do I have to have my dog on a leash?
For the safety of your dog and all residents in the community, all pets are required to be on a leash when in any common area. It’s the law and the best practice for your pet’s safety. The nearest dog park is on our community and located off of Stutz Road.
Local Neighborhood
Where is the nearest post office?
Located 2.2 miles from the community, at the intersection of Mockingbird Lane and Lemmon Avenue (in the LA Fitness / Shopping Center). Below is the address and phone number for your reference.
U.S. Post Office – Mockingbird Lane 4740 W Mockingbird Lane Unit C
Dallas, TX 75209
800.275.8777
Where is the nearest bus stop?
Located just outside of leasing office, in front of UT Southwestern:
Bus Route 527
What bus route are we on?
DART: Dallas Area Rapid Transit 214.979.1111 www.dcta.net
Where is the nearest grocery store?
There are two grocery stores relatively close to the community. Kroger Fresh Fare is 1.2 miles from the community, at the intersection of Maple Road and Medical District Drive. And, Tom Thumb is located 2.9 miles from the community, at the intersection of Inwood Road and W. University Blvd. Below are the addresses and phone numbers for your reference.
Kroger Fresh Fare
4901 Maple Avenue
Dallas, TX 75235
972.725.1269
Tom Thumb
7117 Inwood Road
Dallas, TX 75209
214.350.3883
What is the nearest Metro/Train?
Located 0.7 miles from the community, at the intersection of Inwood Road & Denton Drive Cut Off. Below is the address and phone number for your reference.
Inwood / Love Field Station
DART Metro Station (www.dart.org)
2700 Inwood Road
Dallas, TX 75235
Customer Information Center (Routes, Schedules and Trip Planning Assistance) 214-979-1111
Hours of Operation:
Monday through Friday: 6 a.m. to 8 p.m.
Saturday and Sunday: 8 a.m. to 5 p.m.
Holiday Hours of Operation: 8 a.m. to 5 p.m.
Customer Information Center is closed on Thanksgiving Day and Christmas Day
Where is the nearest biking or walking trail?
The Katy Trail
Located 3.7 miles from the community, at the intersection of Turtle Creek Drive and Blackburn Street.
Where are schools for this area located?
Dallas Public Schools
Elementary School:
Located 0.55 miles from the community, at the intersection of Inwood Road and Maple Drive. Below is the address and phone number for your reference.
Hernandez Elementary
5555 Maple Avenue
Dallas, TX 75235
972.925.2700
Middle School:
Located 0.34 miles from the community, at the intersection of Inwood Road and Denton Drive. Below is the address and phone number for your reference.
Rusk Middle School
2929 Inwood Road
Dallas, TX 75235
972.925.2000
High School:
Located 2.97 miles from the community, at the intersection of N. Haskall Avenue and Blackburn Street. Below is the address and phone number for your reference.
North Dallas High School
3120 N. Haskell Avenue
Dallas, TX 75607
972.925.1500
Where is the nearest laundry facility?
S&J Coin Laundry: 0.4 miles
5542 Maple Avenue
Dallas, TX 75235
214.905.0414
Sunshine Laundry & Dry Cleaning: 2.1 miles
4114 Maple Avenue
Dallas, TX 75235
214.521.9921
Where is the nearest mall and move theater?
Located 6.5 miles from the community, at the intersection of Northwest Highway and Interstate 75. Below is the address and phone number for your reference.
North Park Center
8687 N. Central Expressway Dallas, TX 76225 www.northparkcenter.com
Where is the nearest Aquarium?
Located 3.9 miles from the community, at the intersection of Highway 35N and North Griffin Street. Below is the address and phone number for your reference.
The Dallas World Aquarium
1801 N. Griffin Street
Dallas, TX 75202
(214(720-2224 (972) 219-5077
Where is the nearest performing arts center?
Located 3.59 miles from the community, at the intersection of Flora Street and Highway I35. Below is the address and phone number for your reference.
Winspear Opera House
2403 Flora Steeet
Dallas, TX 75201
214.443.1000
Where is the nearest Golf Course?
Located 3.0 miles from the community, at the intersection of Mockingbird Lane and Preston Road. Below is the address and phone number for your reference.
Dallas Country Club
4155 Mockingbird Lane
Dallas, TX 75205
214.521.2151
Where is the nearest event venue?
Located 3.3 miles from the community at the intersection of Olive Street and Victory Avenue. Below is the address and phone number for your reference.
3.8 miles from our community 1717 North Harwood Dallas, Texas 75201 (214) 922-1200
The Dallas Museum of Art was founded in 1903 and has been in its present location in the Arts District since 1984. Find out more about its history and collections.
Perot Museum of Nature and Science:
3.9 miles from our community 2201 N. Field Street Dallas, Texas 75201 (214) 428-5555
The Perot Museum of Nature and Science located in Victory Park, near Downtown Dallas is said to be a "world of wonder" by The Dallas Morning News. Passing the test of school children, inspiring curiosity in all ages and boasting as a living science lesson, this new Museum opened its doors to the public on December 1, 2012. Get ready to amaze your brain through hands-on learning experiences.
6th Floor Museum:
4.3 miles from our community 411 Elm St. Dallas, Texas 75202 (214) 747-6660
The Sixth Floor Museum at Dealey Plaza is located on the sixth floor of the Dallas County Administration Building. The museum examines the life, times, death, and legacy of President John F. Kennedy.
Dallas Holocaust Museum: 4.0 miles from our community
211 N. Record Street Dallas, Texas 75201 (214) 741-7500
The Dallas Holocaust Museum/Center for Education and Tolerance is dedicated to preserving the memory of the Holocaust, and to teaching the moral and ethical response to prejudice, hatred and indifference, for the benefit of all humanity.
Where is the nearest park?
The Klyde Warren Deck Park is open and is located 3.8 miles from the community, between Olive Street and N St. Paul Street. Below is the address and phone number for your reference.
As a tenant, you get access to our ButterflyMX mobile app. There are several great features to discover, and this guide will help you get started with the basics of the app.
The app can be found under “ButterflyMX” on the App Store for iOS devices and on the Google Play Store for Android devices.
Check Email
Before you can use the app, you will need to register online. You should have received a registration email to do so. If not, please contact your building administrator.
Visitors
Once you have the app, you will start receiving visitors. It is important that you allow the app to send notifications. that way you will not miss a visitor.
to Open
To let yourself into the building, simply swipe right on the Swipe to Open slider for the correct door in the Home tab.
Swipe
Opening the Door, part 1
There are a few ways you can open your door for guests. The simplest is via an App notification; select the check mark to allow access, or the x to deny. [1]
If you opt for App calls:
You will see a video of your guest, and you simply press the Open Door button on the video call. [2]
If you opt for Phone calls:
Simply dial 9 when the call comes to you. [3]
For more information on app features, head over to our website: https://butterflymx.com
For further assistance, go to Account and tap the Help button at the bottom of the screen
ButterflyMX Tenant User Guide
Before using the service, you need to finish your registration.
You should have received an email from ButterflyMX recently. Your account registration process will take place from this email.
If you have not received this registration email, please contact your property management or our support team at support@butterflymx.com.
Choose a Password
After pressing the “Set Up Account” button in the registration email, you will be asked to create a password.
Make sure the passwords match in both text fields.
After setting up a password, choose how you’d like to be notified of visitors.
Option 1: Mobile App
Calls will come through the app via video call and the door can be opened from the app. If the call is missed through the app, it will rollover as a phone call to the backup phone number given.
**Make sure to select “Mobile App” in the drop down for “Contact Preference” if you plan to use the app.
Option 2: Phone Calls
Calls from the panel will come in as a regular phone call and, after accepting the call, the door can be opened by dialing “9”.
Now that you are registered…
Download the mobile app from your iTunes or Google Play store and sign in with your email and password that you created earlier.
The app will prompt you to enable notifications and access to your phone’s Camera and Microphone. All notification settings can be updated later from the account.
Web Account:
To sign in on a web browser please go to www.butterflymx.com and click on “LOGIN” you will then proceed to enter in your email and password.
Now that you’ve signed into the app, here are notable features to check out on the next few screens…
“Swipe to Open”
Your Door
We have now added a useful alternative to opening your door. You can now find a "Swipe to Open" button on the Home tab of the app which will allow you to open the door from the app without even receiving a call!
Activity Tracking
At any point, you can get a comprehensive list of the visitors and deliveries you have received.
Also, if a visitor comes while you are gone, you can find any voice or text message left to you in this activity section of the app.
Account Page
In this section of the app, update your profile information, pin code, directory messages and more.
Also, your notification settings can be changed here.
Virtual Keys
A final feature we’d like to tell you about is the virtual key.
If enabled by your property, virtual keys allow tenants to send access to the building with restricted times for visitors or service personnel without having to receive a call.
View how to create a virtual key on the next page.
How to Create a
Virtual Key:
1. Press on the key icon in the mobile app. Find the “+” icon at the top of the screen.
2. Create a title for the key, set the dates and time duration. To set up a recurring Virtual Keys choose the days under “Repeats”.
(Steps 3-5 on following page)
How to Create a
Virtual Key:
(Steps 1-2 on previous page)
3. Review your Virtual Key details and click SHARE KEY.
4. Enter in the recipient’s SMS phone number or email.
5. The recipient will receive a QR Code that they will hold up to the panel camera to access the building.
• To create a virtual key online, login at www.butterflymx.com.
• Select ”Create Virtual Key" as shown above.
• From here enter the name of the Visitor Name, Active Date and Expiration Time.
• The virtual key can be sent either by email or by text through the SMS Number.
Peace of mind and happiness, delivered daily.
Congratulations on moving to a property with Parcel Pending smart lockers! Parcel Pending makes it easier than ever to receive your online orders Once you’ve completed your registration, Parcel Pending will give you:
24/7 access to your packages
Email, text, and/or app notifications*
*Text-to-voice notification also available Total package security
How does it work?
You will receive an email with a link to register for Parcel Pending. Click the link to register and complete your profile
Accept the terms and conditions then enter your payment information to complete your registration
After registering, you will be instantly notified by email, text, and/or app notification when you receive a package
To retrieve your packages, enter the access code provided in your notification on the locker kiosk’s touchscreen
How to Set Up AutoPay on Rent Cafe
We’re excited to announce that we ’ re now able to offer autopay set-up for your monthly rent. We look forward to better serving you and hope this payment option will be a beneficial and convenient service for you.
1.) LOG INTO RENT CAFE
Log into your rent cafe similar to how you would to pay your rent.
2.) SELECT AUTOPAY SET UP
When you log in you will arrive at your home page. Select the Auto-pay Set Up tab.
3.) ENTER PAYMENT, START, AND END DATE
Select the Payment Account for your auto-pay. Then enter the date you would like the auto-pay to start and end.
4.) ENTER PAY DATE, PERCENTAGE AND MAX PAY
Select the day the payment will draft for payment. Then enter 100% in the Percentage. Next, enter in the Max Pay Amount. This amount will be the max that will pull from your bank. Keep in mind the average monthly charge will only show your rent and NOT water. It is recommended to do a max pay more than what you pay on average for rent and water The auto-pay will only draft what is due if your max pay is higher than what is owed
5.) HOW TO KNOW WHAT TO ENTER FOR MAX PAY
Unsure of what to enter for the Max Pay? Select Recent Activity to view your previous payments. If your average payment is $2000 then it is recommend to do the max pay as $2300 for good measure. Please note if the max pay is set up for less than what is owed the auto-pay will not be able to draft from the bank. For example, if your max pay is set at $2000, but you owe $2030 the auto-pay will not draft from the bank.
Should you have any questions do not hesitate to reach out to the Leasing Office.
