Customer Guidelines & Staff Commitments - TravelQuest

COVID-19

SECURE

CUSTOMER GUIDELINES Our Five Customer Guidelines to Help us Keep you Safe...

We are happy to be welcoming our customers back to our branches.

To adhere with Government Covid-Secure retail guidelines, we would like to ask that all customers respectfully follow the below guidelines.

1. Until further notice we will operate a managed-entry policy, limiting customer numbers to allow for social distancing in-store. Appointments are encouraged to avoid potential queueing outside the branch.

2. All customers to wear a face mask (covering nose and mouth) whilst within our branches and to use hand-gel provided by us upon entering the branch.

3. Customers will be asked to check in to the branch using the NHS app and to remain at least 1m away from staff at all times.

Customer seating will be clearly marked out to maintain social distancing with protective screens between customers and staff.

4. Unfortunately we are unable to provide tea and coffee.

5. We would ask that any customers who are not feeling well or who have any Covid-19 symptoms refrain from visiting the branch, but use our video appointment service instead.

COVID-19

SECURE

OUR TEN COMMITMENTS FOR STAYING COVID-19 SAFE & SECURE We confirm that TravelQuest have complied with government guidance on managing the risk of Coronavirus (Covid-19) in the workplace. Our leadership team is committed to keeping our team, visitors and customers safe, and we will continually update and communicate our Risk Assessment, as and when the situation changes. With our ten commitments to safer working practices at TravelQuest, together we promise to each individually:

1. Read, understand and adhere to the TravelQuest and Fred. Olsen Travel Covid-19 Risk Assessment.

2. Not attend work if I or a member of my household feel unwell or show any sign of Covid-19 symptoms.

3. I will ensure that the branch is cleaned every morning prior to opening, and every evening prior to going home.

4. Use hand sanitiser before and after entering any branch, or after touching any shared surface.

5. I will only use one work station and customer areas will be cleaned after each visit.

Communal areas will also be cleaned after each use.

6. Refrain from personal contact, wear a mask when not seated at your desk or when customers are in the branch and maintain social distancing.

7. I will monitor the number of customers we can safely admit into the branch at any given time and will ask them to adhere to our customer guidelines. Where we cannot maintain 2m distance due to specific activity, we will do everything practical to manage the transmission risk with appropriate Personal Protective Equipment.

8. Wash my hands regularly and ensure cleanliness and hygiene procedures in all permitted areas.

9. Immediately raise any issue with a Line Manager if at any time I feel unsafe or uncomfortable, or have a suggestion for improvement.

10. Recognise that it is my responsibility to keep a safe workplace – I will ensure I maintain social distancing with people outside of my household in order to protect my workplace, my colleagues and our customers.