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Horizons September 2012

A publication of the Cumming-Forsyth County Chamber of Commerce

Prestige Members Northside Hospital-Forsyth Premier Corporate Sponsor

Forsyth County Government

jTech Networks

The City of Cumming

Georgia Power

DeKalb Office

Taubman

Children’s Healthcare of Atlanta

St. Joseph’s Hospital of Atlanta

Anchor Home Mortgage

Heartbeat of the business sector I t is a quiet, rainy afternoon. However, the Chamber of Commerce’s parking lot is filled to capacity with vehicles. Within the Chamber’s board room, a group of business executives from a Korean technology company listen attentively as the Chamber of Commerce’s economic development staff discusses the advantages of establishing the company’s U.S. headquarters and manufacturing plant in Cumming. “Many regard our Chamber of Commerce as being the heartbeat of the business sector in one of the most affluent and fast-growing communities in America,” said Randall Toussaint, the Chamber’s Vice President for Economic Development, as he addresses the group. “However, we ask that you simply view us as a one-stop resource to support the growth of your company.” The Cumming-Forsyth County Chamber of Commerce’s economic development program was established in 2005 through a partnership with both the City of Cumming and Forsyth

Business executives meet for a recent Quarterly International Business Roundtable.

County. Through this partnership the Chamber serves as the economic development agency for both jurisdictions. “Our economic development program strategically seeks to create new jobs and capital investment within the industries of health care, technology, green/ light manufacturing, data centers, and international businesses,” stated Tim Perry, Chair of the Cumming-Forsyth County Chamber of Commerce’s Economic Development Committee. “In doing so,” he said,

“the Chamber’s staff works with a vast network of economic development partners to assist companies with identifying locations for their new facilities, recruiting and screening new employees, training employees on new procedures and equipment, developing local supply chain networks, identifying strategies for reducing energy costs, exporting and importing goods and materials, and navigating our local permitting process.” See HEARTBEAT, page 2


Economic Development Heartbeat Seated adjacent to Toussaint are representatives from Sawnee EMC, Lanier Technical College, the Small Business Services Center, and the Georgia Department of Economic Development. “As you can see,” states Toussaint to the group of foreign business executives, “we are a team, and we are here to support the economic vitality of both your company and our community.” This resource-oriented approach to economic development has allowed the Chamber of Commerce to attract over 13,000 new jobs to our community since 2005, while generating a projected total of $1.8 billion in new capital investment. “Since 2005 our chamber’s economic development program has successfully brought new jobs and capital investment to our community,” stated Chamber President and CEO, James McCoy. “However, these are simply short term benefits. To see the true value of our program one must consider the fact that each new job we create provides a local resident with an opportunity to work within our community as opposed to working elsewhere. Additionally, each new dollar that is brought to our community by a company helps to balance our community’s tax digest.” “The Chamber actively competes against other communities throughout the world to attract new companies to our area,” Toussaint said after the meeting. “We live in a global age and we must compete internationally for every new lead that we generate.” The Chamber of Commerce’s economic development staff secures new leads by proactively working with real estate agents, brokers, corporate database systems, international consulate offices, law firms, multinational chambers of commerce, site selectors, utility companies, and economic development agencies such as the Georgia Department of Economic Development.

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Since the creation of the Chamber’s economic development program in 2005: • The Chamber’s economic development projects generated approximately $1.8 billion in new capital investment • The Chamber’s economic development projects generated approximately 13,464 new jobs • The total number of people employed in Forsyth County’s businesses increased by 10.9%*

After the economic crisis of 2008:

• The total number of jobs generated from economic development projects increased by 383.8%, increasing from 210 new jobs in 2009 to 1,016 new jobs in 2011 • The total amount of capital investment generated from economic development projects increased by 28.53%, increasing from $34 million in 2009 to $43.7 million in 2011 • The total number of people employed in Forsyth County’s businesses increased by 2.4%, increasing from 53,667 people in 2009 to 54,963 people in 2010* *Source: U.S. Census Bureau, OnTheMap Application and LEHD Origin-Destination Employment Statistics (Beginning of Quarter Employment, 2nd Quarter of 2002-2010)

“We are constantly scouting for new leads, and we are very innovative about how we do it,” exclaimed Toussaint. “Our International Engagement Staff includes several German-speaking volunteers who regularly contact companies in Germany to recruit them to our community.” In 2011 and 2012 the Chamber partnered with the Development Authority of Forsyth County to recruit international health care companies at the world’s largest biotechnology conference — The BIO International Convention. “Each lead is qualified in terms of each company’s likelihood to bring new jobs and capital investment to our community” explains Toussaint. Since January of 2012 the Chamber’s economic development team has generated an average of four new leads per month; and they have successfully closed an average of one out of every four new leads.

The Chamber of Commerce’s economic development staff also generates new leads through its Business Retention and Expansion Program. Sponsored by Wells Fargo, the program strives to retain our community’s businesses, while removing the road blocks that commonly prevent local companies from expanding. “Each month our Chamber partners with representatives from the Georgia Department of Economic Development, the Georgia Department of Labor, and Georgia Tech’s Enterprise Innovation Institute to visit local companies in the City of Cumming and Forsyth County,” Toussaint said. During every site visit each member of the group shares their organization’s resources with local companies in an attempt to help companies resolve such challenges as limited access to capital; a lack of up-to-date market data; and a low

level of sales. “Resources such as the State of Georgia’s Job Tax Credit Program and our technical school’s Quick Start Training Program can often be combined in unique ways to generate significant levels of savings for a company,” Toussaint said. “However, these programs are not commonly known to most business leaders. During our business retention and expansion visits our team is able to expose local companies to these resources.” When asked about the value of this program McCoy responded, “The program is unquestionably one of the most unique resources in the State of Georgia.” Since January 2012 the Business Retention and Expansion Program has conducted 89 business retention meetings and site visits. Additionally, in 2012 the program has produced four expansion projects that are projected to collectively bring 151 new jobs to our community. “Our economic development program is a shining testament to the valuable role that Chambers of Commerce can play in fostering economic growth within a community,” McCoy said. According to a recent analysis, since 2005 the total number of people (both residents and non-residents) employed within Forsyth County’s businesses has increased and decreased simultaneously with the number of jobs generated from the Chamber of Commerce’s economic development activities. The Chamber’s economic development staff has recently assisted with such retail projects as Academy Sports’ new 72,000-square-foot facility; and the new Carrabba’s Italian Grill at The AvenueForsyth. At the time that this article was submitted, the Korean company had confidentially selected an undisclosed location in Forsyth County as the home of their new U.S. headquarters and manufacturing plant. The project is forecasted to generate approximately 80 new jobs and nearly $3 million in new capital investment.


Partners in Education

Costco again donates backpacks to schools F

or the second year in a row, Costco in Alpharetta donated back packs to Forsyth County Schools. This year they gave back packs to M i d w a y, C u m m i n g a n d Chestatee Elementary Schools. Costco continues to be very involved, participating in a plethora of Forsyth County Schools events throughout the year. They have been the main sponsor for the Leadership Retreat for the past four years which is held at the end of the school year for all administra-

tors. They have donated many items, including furniture, refrigerators, generators, pastry items, soft drinks and numerous other items over the years. Costco is a past Silver Partner Recipient for Forsyth County Schools, bestowed on them due to their willingness to help with any project or event. Forsyth County schools value their partnership with Costco and can certainly put the back packs to good use. Thank you to Stephanie Nelson, Simon Villanacci and Costco.

From left are: Todd Smith, Midway Elementary School principal; Stephanie Nelson, marketing director, Costco Alpharetta; and Simon Villanacci, marketing representative.

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Tourism

Small Business Services

Expo a big hit! Thank you to all our sponsors and vendors for making the 2012 Business Expo a success. We had over 900 attend this year’s event.

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Hotel will allow for long term stays T

he Chamber is excited to announce the opening of a new hotel this fall. Value Place Alpharetta will be located on McFarland Boulevard and is owned and operated by Value Place, whose corporate headquarters is located in Wichita, Kansas. The Value Place brand comes from the management team that created and developed lodging brands such as Residence Inn (Marriott), Summerfield Suites (Hyatt) and Candlewood Suites (Intercontinental). We are very excited to welcome them as Chamber members and to the hotel family in Forsyth County. This will be the first hotel to open in the county since 2008. Value Place will open in October 2012 and will provide

short term lodging, designed with business travelers and consultants in mind. Rooms will be booked on a weekly basis instead of by the night. All rooms consist of a fully furnished studio with a kitchen that includes a full size refrigerator and freezer, a microwave, a two burner stove and plenty of cabinet space. This hotel will be brand new from the ground up and will serve those guest who need a long term place to stay in our area. Value Place Alpharetta’s new home is 860 McFarland Parkway, Alpharetta, Ga 30004. They have 178 locations spanning 31 states. Value Place provides its guests with the convenience of a hotel yet with all the essentials of an apartment.


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(vein medicine) and has performed thousands of procedures. He is assisted by a registered ultrasound tech with vascular expertise. A licensed nurse practitioner is also part of our vein services team. In addition, licensed certified nurses and

medical assistants lend support and complete our team.

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Month in Review

Much success

Participants gather information at the 2012 Business Expo.

Wendy Brant of Anchor Home Mortgage serves up fresh-baked cookies to Expo patrons.

Samantha Polk, left, and Pamela Culberson show their team spirit at Bank of North Georgia’s booth. Left, Attendees could grab for cash in Georgia United Credit Union’s booth.

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From left, award winners are: Pamela Culberson of Bank of North Georgia for Most Enthusiastic; Krista Rolleri of RBM of Atlanta-North for Best New Exhibitor; Jay Ryerse of Jtech Networks for Best of Show; Jeff Mason of Jeff Mason Advertising and Design for People’s Choice and Jack O’Malley of NCRSilver for Best Use of Technology.


Month in Review

at 2012 Expo!

From left are James McCoy, David Seago, Victoria Colligan and Chris Moreira. Colligan, founder of Ladies Who Launch, speaks to Expo Working Lunch attendees below. Guests attend the first-ever Expo Working Lunch.

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HORIZONS September 2012


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In-Depth

Common sales strategies to avoid By Mark McGraw Sandler Training

Your strategies for interacting with prospects from the time you first meet them to the time you make a presentation can have a greater impact on your likelihood of closing a sale than the actual aspects of the product or service you have to offer. Following are three unproductive strategies that are so commonplace in the sales arena that they’ve become accepted as the norm.

Failing to provide value

During initial meetings with prospective clients, some salespeople, whether by design or lack of proper preparation, don’t communicate anything of real value. Sure, they talk about their company’s capabilities. They talk about their products and services…and the associated features, functions, benefits, and advantages. But they don’t convey any knowledge or insight about the prospects’ challenges or goals that the prospects didn’t already possess. These salespeople are afraid that if they give away too much information, prospects will use it against them. They believe that prospects, armed with the knowledge, will figure out ways to accomplish the outcomes they desire without the salesperson’s product or service. What they fail to recognize is the difference between discussing concepts and revealing the specifics of implementing those concepts. It’s OK

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to discuss concepts. In fact, it’s desirable, especially if it helps prospects develop new perspectives on their challenges. After all, prospects must buy into the concept before they’ll buy the product or service to implement it. If prospects don’t learn anything new by meeting with you, are you contributing any real value to the meeting? No. And, if you’re not contributing any real value to the meeting, will prospects have compelling reasons to do business with you? Again, the answer is “No.”

Focusing presentations on “what” rather than on “how”

For some salespeople, the vagueness of their initial prospect meetings carries through to their eventual presentations. They fail to establish clear connecting links between the elements of their proposed offer and the specific aspects of the prospect’s requirements. Instead, their presentations focus too narrowly on their product or service, their company’s capabilities, and in some cases, on themselves. Much like the magician who waves a magic

wand in the air and then, with a puff of smoke, produces a rabbit, the salesperson “waves” a rhetorical magic wand (a long list of features and advantages) and then, with some verbal smoke, produces a solution. On the surface, those sorts of presentations are impressive. They typically include lengthy proposal documents which are often accompanied by a host of multimedia presentations filled not only with charts and graphs, but also illustrations and animations— all designed to support that which is being presented. But on closer examination, they fall apart. Prospects not only want to know what you are going to do, but more importantly, they want to know how you are going to do it. You must be crystal clear about how you are going to accomplish the outcome the prospect desires. If you don’t establish a clear and unambiguous connection between the “what” and the “how” during your presentation, you’ll lose the opportunity to the salesperson who does.

Failing to present “elegant” solutions

Some salespeople have a tendency to overcomplicate their offers. This occurs primarily for one of two reasons. Some salespeople believe that they must present complex solutions in order to establish intrinsic value. That is, they believe that the greater the number of elements to the offer, the greater will be its perceived effectiveness…and the more readily it will be accepted by the prospect. Other salespeople overcomplicate their offers to establish financial value—to justify the attached “price tag.” They include a number of “value

added” elements which may be helpful, but are not essential to addressing the prospect’s needs. They are included for no other reason than to bolster the perceived value of the offer and thereby substantiate the required investment. What these salespeople fail to recognize is that prospects actually appreciate “elegant” solutions. Elegant in that they are well-ordered, simple, and concise. Elegant solutions make it easy for prospects to connect your product or service to the outcomes they are after. The easier you make it for them to establish that connection, the more likely you are to make the sale. If you find yourself engaging in one or more of these “commonplace” strategies, consider this: commonplace strategies are for commonplace salespeople who are satisfied with commonplace results. If your results have been all too commonplace, perhaps it’s time to change your strategies. Need help with avoiding any of these common pitfalls? Download the free eBook Why Salespeople Fail…And What to do About It at www.salesengine.sandler. com/whysalespeoplefail.


Chamber Golf Tournament

Event celebrates 25th anniversary

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radition is important at all levels whether at the international level as in the 30th Olympic games in London or at the local level in the 25th annual CummingForsyth County Chamber of Commerce Golf Tournament. At any level is the opportunity to participate in tradition and leave your mark on a period in time. The Chamber is t h r i l l e d t o p r ov i d e t h i s opportunity to the citizens of our community with the silver anniversary of our G o l f To u r n a m e n t . T h i s year’s tournament will take p l a c e o n M o n d a y, September 24th. Appropriately this event will be held at the site of s o m a ny p a s t C h a m b e r Golf Tournaments, Polo Golf and Country Club. A part of this tradition is in the fierce competition t h i s o n c e a y e a r eve n t develops in its participants. For example, in 1993 winners David Simmons, J i m m y H a r p e r , Va n Middleton and Alf Salter came out on top of 150 players in the net score category with a score of 42. However, they were followed by stiff competition as one team scored 42 but carded fours instead of threes and another team scored 42.25. A second, more light-

Photos courtesy the Forsyth County News

Participants drop golf balls from a helicopter during a “closest to the pin” competition at the 2001 chamber golf tournament.

Ken Martasin tees off during the 2010 chamber golf tournament.

hearted portion of this tradition is the golf tournament’s ever-present focus on fun. In 2001 this was exemplified with a helicop-

ter ball drop contest. Players could purchase golf balls for $5 each. The balls were then dropped from a helicopter hovering over a particular hole. The closest to the pin received a cash prize. The winner was David Westbrook. In 1993 a Chamber staff member commented, “Part of the reason for the tournament is to let our members get together and learn more about each other.” Now, 19 years later, the purpose has not changed. Members can still use the day to their full advantage by networking and putting their brand front and center through sponsorship oppor-

t u n i t i e s . A l r e a d y m a ny Chamber members have taken this opportunity to highlight their business through one of the Chamber’s longest running and most successful events. If you are interested in joining them contact the Member Services Department at (770) 8876461. Of course so many years of tournaments would not be possible without the wondrous assistance of caring Chamber members. While so many will lend a hand in making the 25th Anniversary Tournament a s u c c e s s , our 2012 Gol f To u r n a m e n t A d v i s o r y

Committee has already been hard at work nailing down the details. Thank you to committee members: David Seago, John Rasper and Jay Ryerse and of course a big thank you to our tournament title sponsor, Northside Hospital. Plan to join us Monday, September 24th at Polo Golf and Country Club, 6300 Polo Club Drive Cumming, G a 3 0 0 4 0 . R eg i s t r a t i o n begins at 9 a.m. with a 10 a.m. start time. Entry fees are $175 per player and $ 6 0 0 f o r a f o u r- p e r s o n team. If you are interested in being a part of this local landmark event please contact the Chamber at (77) 887-6461. As summer slips into fall the 25th Annual Chamber Golf Tournament is a great way to get back to business.

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Member Info Welcome New Members • Accel HR, Inc. • Arnold Gallivan Levesque P.C. • Coastal Health & Wealth, LLC/ Colonial Life • Country Financial • Electo Optic US, Inc. • ExpandaBrand • Good For You Vending, LLC

• Health Gate, LLC • Infintech, LLC • Law Offices of Steven Liebel • Mercer • North Georgia Institute for WoundCare • Russell Medical • Rewarding Minds, Inc. • Solid Source

Member Thank Yous • Alexander Printing and Promotions • All American Specialties • Anchor Home Mortgage • BJ’s Wholesale Club • Colonial Life • Community and Southern Bank • ExpandaBrand • Express Employment Professionals • Forsyth County News • Ga 400 Storage

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• Gwinnett Braves • Hansgrohe • Jtech Networks • Lenny’s Sub Shop • Longhorn Steakhouse • NCR Silver • Nationwide • Norman’s Landing • Priority Payment Systems • Stars & Strikes • Tam’s Backstage • Tyson Foods, Inc. • The Wright Import


Membership Information Member News Community Business Bank receives perfect ratio in test

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he Web site Msn.com recently set out to find the safest banks in America. They did so using a metric called the Texas Ratio. Based on this system the closer a bank’s ratio gets to zero the lower its

risk of failure. 7,300 banks were tested throughout the country and just 359 received a perfect ratio of 0.0. Community Business Bank was one of the six banks in Georgia to achieve a 0.0 ratio.

Georgia United Credit Union kicks off teacher program

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s part of Georgia United Credit Union’s commitment to stronger schools and communities, they are teaming up with Star94 to reward teachers who make a difference in the lives of students and their parents. Any teacher can be nominated as long as they are still teaching full-time at an accredited public or private school in the state of Georgia. One winner a week will be selected for four weeks. Winners will receive a $500 cash prize and a $250 prize for their school. From these four winners, one Grand Prize win-

ner will be selected. The Grand Prize winner will receive a $2,000 scholarship towards his/her Continuing Education studies. Additionally, weekly winners will be recognized with an award and lunch for the entire school staff at a recognition ceremony at their school. To nominate a teacher download the form located on Georgia United’s web site and mail it to: Star94 ATTN: Teacher Nominations, 3350 Peachtree Road NE, Suite 1800, Atlanta, GA 30326. Nominations must be received by September 21, 2012.

Marriott begins renovation

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n August 4, 2012, the Atlanta Marriott Alpharetta began a $3 million renovation which includes cutting edge guest rooms and suites, vibrant guest room corridors, revitalized concierge lounge and new indoor and outdoor pool fu rn i t u re . N ew a m e ni t i es wi l l include Plug-In Technology, 37” flat

screen HD televisions, flexible workspaces, delicious culinary treats, refreshing beverages and even more personalized service. As the hotel undergoes this guest room transformation, their dedication to making guests stay enjoyable and comfortable is still of utmost priority.

Battle of the Bats coming

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he Special Olympics of Forsyth County will host its fourth annual Battle of the B a t s s o f t b a l l i nv i t a t i o n a l o n September 22, 2012 at Central Park in

Cumming. Come out to see over 22 softball teams compete for gold and get the chance to win various raffle prizes. For more information visit www.soforsyth.com.

Attend disaster prep event

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on’t let what happened in the D.C. area happen to you and your family! Join Solar Energy USA for a free Prep Fest to learn about options for emergency preparedness. The session will be held at Solar Energy’s headquarters at 7565 Industrial Court Alpharetta, GA 30004 on

Saturday, September 22, 2012 at 10 a.m. Topics will include emergency food and power systems, solar energy with battery back-up, container homes, water reclamation, home defense, off-grid living and more! Register for this free event at www.facebook.com/solarenergyusa/events.

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Upcoming Events Aug. 28

Member Power Networking Lunch — Noon, Castleberry Ale House

25th Annual Chamber Golf Tournament— 9 a.m., Polo Golf & Country Club

Sept. 4

Sept. 25

Sept. 11

Oct. 2

Sept. 13

Oct. 2

Women Who Mean Business — 7:30 a.m., Chamber Events Facility

Member Power Networking Lunch — Noon, Dickey’s Barbecue

Business After Hours — 5 p.m., Renasant Bank

Member Power Networking Lunch — Noon, Mia Ristorante

Women Who Mean Business — 7:30 a.m., Chamber Events Facility

Member Power Networking Lunch — Noon, Jim N’ Nicks

Sept. 18

Member Power Networking Lunch — Noon, The Foster House

Oct. 9

Member Power Networking Lunch — Noon, TBD

ADMISSION

13 & Up $15.00 • 5-12 $10.00 4 & Under FREE • Seniors 65+ $12.00

Bareback Riding • Steer Wrestling Saddle Bronc Riding Barrel Racing • Calf Roping Team Roping • Bull Riding

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Key to the events

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HORIZONS September 2012

• Please visit our Event’s Calendar at www.cummingforsythchamber.org to see a full list of events, more information and registration.

Member Power Networking Lunch — Meets every Tuesday at noon at a different location and includes casual networking for 20-35 other business professionals. Business After Hours — Meets the second Tuesday of every month from 5-7 p.m. at a different host location every month. The purpose is networking and to experience new businesses in the community. Women Who Mean Business — Meets the first Tuesday of every month at 7:30 a.m. This is a specialized networking group of over 50 female business professionals. Join them for breakfast.


Horizons 2012 Officers

Board of Directors

David Seago, Chair

Jerry Bowman

Tim Hopkins

John Kieffer, Past-Chair

Cris Burgum

Lynn Jackson

The Avenue-Forsyth

Northside Hospital-Forsyth

Conservation Resource Solutions

Drew Walker

Shawn LaFave

Royce Owens

Georgia Power - retired

Cumming Station LLC

Russ Wheeler, First Chair-Elect Hansgrohe

Linda Cole, Second Chair-Elect,

Cardinal Logistics Management

Keller Williams Community Partners

Alliance National Bank

North Georgia Promotions

Chuck Button

Scott Jordan

Tracy Moon

Scott Kuhn

Todd Moran

Bert Durand

Rep. Mike Dudgeon

Fran Forehand

Hon. Phil Smith

Sen. Jack Murphy

Alex Girrbach

Mimms Enterprises

Lipscomb, Johnson, Sleister, Dailey, & Smith LLP

Bruce Hagenau

Jim Boff

Stan Vangilder

Bobby Thomas

Sen. Steve Gooch

Laura Stewart

Rep. Amos Amerson

Jason Mock

Kevin Garmon

Bank of North Georgia

Dekalb Office

Ann-Margaret Johnston, Secretary/Treasurer

John Deruki

Cindy Mills

Tim Perry

Bruce Longmore Lenny’s Sub Shop

North Georgia College & State University

Wells Fargo

United Community Bank

Ethan Underwood

Metcam

Walmart

Billy Wells

Randall Toussaint

Doug Derrer

Mike Caspar

Rick O’Brien

James McCoy

Mary Transue

Children’s Healthcare of Atlanta

Johnston & Associates, Inc.

Rep. Mark Hamilton

Mary Helen McGruder

BB&T

Bryan Properties

Chamber Staff

Dr. Buster Evans

Fisher & Phillips LLP

Jacobs Engineering Group

Deruki Construction

Ex-Officio

Chairman, Forsyth County Board of Commissioners

John Rasper

Russell Landscape

A.C. Smith Poultry Co.

Georgia Power Dept. of Economic Development

State Court Judge

Chair, Forsyth County Development Authority

John Hall

Bill Cupp

Blake House

Dr. Joanne Tolleson

Tom Cleveland

Jon McDaniel

Chair, Forsyth County Board of Education

Terry Smith

Georgia Power

Forsyth County Manager

H. Ford Gravitt

AGL Resources

Bob Russell

Gainesville State College

Sawnee Mountain Foundation

Paul Chambers AT&T

Citizen’s Bank

Superintendent, Forsyth County Schools

Mayor, City of Cumming

Sawnee EMC

Forsyth County News

President & CEO

Vice President of Economic Development

Director of Operations

Director of Communications & Events

Director of Small Business Services

Anna Brostrom

Director of Tourism Development

Lanier Technical College

Jimmy Lane, Jeremiah Dickerson Sales Executives

Forsyth County Public Library

Maggie Schmitz, Sherri Klug Administrative Assistants

Professional Training in Forsyth this Fall Register Soon! Classes Starting in September! Computer Basics ........................................................... Sept. 10 - 19 German for Beginners .................................................. Sept. 10 - Oct. 29 Pharmacy Technician Program...................................... Sept. 11 - Dec. 13 Chinese for Beginners................................................... Sept. 11 - Oct. 30 Spanish for Beginners ................................................... Sept. 12 - Oct. 31

5:30pm - 7:30pm 6:00pm - 8:00pm 6:30pm - 9:30pm 6:00pm - 8:00pm 6:00pm - 8:00pm

English as a Second Language (ESOL)........................ Sept. 13 - Nov. 1 Fundamentals of Leadership......................................... Sept. 13

6:00pm - 8:00pm 9:00am - 1:00pm

CPR/First Aid for the Community................................... Sept. 19 Basics of Human Resources ......................................... Sept. 20 & 27 Advanced Microsoft Excel 2010 .................................... Sept. 24 & 26

9:30am - 12:30pm 9:00am - 1:00pm 5:30pm - 8:30pm

Phlebotomy Technician Program................................... Sept. 24 - Jan. 9

6:30pm - 9:30pm

Intro to Microsoft Excel 2010......................................... Oct. 1 & 3 Financial Workshop for Retirees ................................... Oct. 2 - 23

5:30pm - 8:00pm 6:00pm - 8:00pm

10% Discount! On these Fall Classes. Call to Register by Sept. 10. Use code HORIZONS 706-864-1918

Log on Now to Learn More and Register:

www.northgeorgia.edu/ce

HORIZONS September 2012

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Georgia’s most trusted hands behind every surgery The latest diagnostic services and treatments are only as good as the team performing them. At Northside, our skilled doctors and nurses perform more surgeries than any other hospital in Georgia. We provide a level of experience, knowledge and compassionate care you won’t find anywhere else. Visit us online at www.northside.com.

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Horizons September 2012