Keep up with what’s going on in Oldham
At ForHousing it’s our job to keep your home safe and well looked after. However, sometimes we don’t fix things fast enough. This is known as a ‘disrepair’.
Some tenants have been contacted by companies who manage disrepair claims, through cold calling, leaflets and social media. Although you can make a claim, it could end up leaving you with thousands of pounds in legal costs if your claim is unsuccessful. Even if your claim is successful, you will not unfortunately receive 100% of the compensation. Some companies are wrongly claiming to work for ForHousing or the Government. If you’re unsure who you are speaking to, always remember to ask for identification or call our Customer Connect Hub. Reporting repairs directly to us is quicker, easier, and free. Visit our website forhousing.co.uk/repairs
If you’re unhappy with how long your repair is taking please tell us Talk to us on 0300 123 5522 or visit forhousing.co.uk/complaints
An update on the services we deliver in your home
An update on the services we deliver in your home
We’ve listened to your feedback and learned about what’s important when it comes to your repairs.
Towards the end of last year, we shared news with you that Liberty, who currently carry out repairs and maintenance to your home, is now under the ownership of Wates.
We’ve listened to your feedback and learned about what’s important when it comes to your repairs. Towards the end of last year, we shared news with you that Liberty, who currently carry out repairs and maintenance to your home, is now under the ownership of Wates. Some parts of the service are being rebranded and you’ll soon start to see both Wates and Liberty vans and uniforms during the changeover process. After the summer this will be clearer, with Wates-branded operatives looking after repairs and maintenance and Liberty-branded engineers taking care of heating and gas jobs in your home.
Some parts of the service are being rebranded and you’ll soon start to see both Wates and Liberty vans and uniforms during the changeover process. After the summer this will be clearer, with Wates-branded operatives looking after repairs and maintenance and Liberty-branded engineers taking care of heating and gas jobs in your home.
As always, if you’re unsure about letting someone into your home then please just contact our Customer Connect Hub on 0300 123 5522 to check.
As always, if you’re unsure about letting someone into your home then please just contact our Customer Connect Hub on 0300 123 5522 to check.
Take a look in more detail at what Wates and Liberty will be looking after here: www.forhousing.co.uk/an-update-on-theservices-we-deliver-in-your-home/
Take a look in more detail at what Wates and Liberty will be looking after here: www.forhousing.co.uk/an-update-on-theservices-we-deliver-in-your-home/
Places to Go, People to See, Things to Do in Oldham
We know that where you live is important to you. By listening and learning from you, we’ve created digital maps that let you see everything that’s available in your community.
Fitton Hill has many community spaces like the library, Food Club, The Brew and Fitton Hill Bulldogs where residents can connect and learn more.
Visit www.forhousing.co.uk/community-mapfitton-hill to discover what Fitton Hill has to offer.
Raising concerns –Community Safety Officers
Our Community Safety Team are specialists in this area. They will listen to you, and make sure your concerns are heard – working together with you to make sure you are satisfied with the service you receive and that you feel safe in your home and community.
Community Safety Officers can help with:
• Investigating any issues or concerns you may have about anti-social behaviour
• Signposting and making referrals if you need extra help from partners such as the Police and specialist Domestic Abuse or Hate Crime services
• Where appropriate, providing ring doorbells, outdoor sensor lights, letter box covers and other things that may help you to feel safe
To find out more about how our Community Safety Team can support you, visit www.forhousing.co.uk/ community-safety-officers/
ELECTRICAL SAFETY IN YOUR HOME
To keep you safe, we carry out an electrical safety test, also called EICR, every five years in your home. During the test, a qualified electrician will inspect the electrical installations in your home. They will carry out a visual inspection, checking for cracks, breaks and signs of overheating.
It’s important you allow us to carry out the inspection, so we can keep you and your loved ones safe. We will let you know when your test is due, usually by sending you a letter.
LISTENING AND ACTING ON YOUR VIEWS COMPLAINTS
You told us that when you made a complaint you wanted us to act quickly and to keep you informed. We’ve changed the way our COMPLAINTS TEAM works and created some new job roles to make sure we have the resources to respond to your complaint quickly and keep you updated on progress.
HOW TO MAKE A COMPLAINT
Delivering a great experience to you so you can be happy and feel safe in your home is important to us. Should you need to make a complaint, there are lots of ways that you can do this:
• On our website - complete an online form
• You can ask for an in-person appointment. This may be at your home, in the community or in one of our offices
• Over the phone, contact us on 0300 123 5522
• By letter, addressed to ForHousing, 52 Regent Street, Eccles, M30 0BP
• On the MyAccount+ app
You can find out more about how to make a complaint on our website at www.forhousing.co.uk/complaintsand-feedback-2
