YOURAREA
NEWSLETTER
Issue 02
Keep up with what’s going on in Salford
Money support available to you There are many ways we can help, from budgeting support to signposting you to available help in your area. For the latest information, call us on 0300 123 5522, or click here to find out more www.forhousing.co.uk/money-support/
Winter 2023
REPORTING A REPAIR THIS WINTER Making sure your home is safe, well-maintained is our top priority this winter. It’s important you let us know about your repairs as soon as possible. You can report a repair by using our online reporter tool, on our website at www.forhousing.co.uk/repair-reporter/ or call us on 0300 123 5522
Government energy support This winter your energy bills and cost of living may increase. To help you get through the colder months, visit our website to find out more about available government support schemes and check if you’re eligible.
NEW FREE tenant discount app Get discounts with over 100 shops and brands
To find out more, call us on 0300 123 5522 or visit www.forhousing.co.uk/government-winter-support/
LATEST SALFORD COMMUNITY VOICE UPDATE from Karen, Tenant and Vice Chair of Salford Community Voice
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The most recent update brings you all the latest discussions that have taken place in our recent Community Voice meeting. The Community Voice is a group of tenants who represent people in your area. We understand the importance of listening and learning from you and keeping you up to date with crucial matters affecting the Salford neighbourhood. We work together to take action and signpost to partners when it’s helpful.
To find out more, click here to visit www.forhousing.co.uk/housing-perks-app/
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To read more about the difference Salford Community Voice are making to your area, click here to visit www.forhousing.co.uk/ welcome-to-the-latest-salford-community-voiceupdate/
Focusing on what matters – our Annual Report We recently published “Focusing on what matters” – our Annual Report for 2022/23 – where you can read more about what we’re doing well and also where we need to improve. Putting you at the heart of what we do was a key part of developing this, so a big thank you to everyone who helped and for continuing to hold us to account.
FOCUSING ON WHAT MATTERS Our Annual Report 2022/23
We’ve also produced a short video featuring tenant stories and highlights. To check out the report and video, click here to visit www.forhousing.co.uk/annual-report-2023/
COMPLAINTS Delivering a great experience to you so you can be happy and safe in your home is important to us. But we know that sometimes we may not get things quite right, so if that happens, we’ll always work together with you when you tell us you’re unhappy. We’ll listen, learn and take action to fix it as quickly as possible and we’ll always treat you with respect.
When it comes to making a complaint there are lots of ways that you can do this: • On our website by completing an online form • You may ask for an in-person appointment. This may be at your home or in one of our offices
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• Over the phone, contact us on 0300 123 55 22
• By letter, addressed to ForHousing, 52 Regent Street, Eccles, M30 0BP • On the MyAccount+relating to your complaint
NEWSLETTER
You can find out more about how to make a complaint on our website. Click here to visit www.forhousing.co.uk/complaints-and-feedback-2/
FORHOUSING AND YOUR LOCAL COUNCIL: Roles and responsibilities We will always do our best to support you and for those areas outside of our control, we will guide you to the right place to get help.
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YOUR LOCAL COUNCIL
We’re responsible for the maintenance and upkeep of your home, commercial properties such as shops and land owned by us.
Your local council is responsible for services such as education, social care, waste management, transport and planning.
Providing you with a safe and well-maintained home
Waste – bin collection days and lost/ broken bin replacements
Making sure you are safe in your home and that your home is gas, fire and electric safe – to find out more, visit the keeping you safe section on our website
Street cleaning – reporting of any problems with the condition of roads, pavements and fly tipping on land not owned by ForHousing
Making sure you have an efficient and easy to use repairs service when something needs fixing in your home
Road maintenance including potholes
Working with you to investigate and resolve noise complaints and anti-social behaviour
Grass cutting – in parks and land not owned by ForHousing
For more about roles and responsibilities, click here to visit www.forhousing.co.uk/ forhousing-and-your-local-council-our-roles-and-responsibilities/
Your Neighbourhood Officers Your Neighbourhood Officers can support you with many things, from managing your tenancy to signposting to relevant partner agencies such as the police and social services. You may see your Neighbourhood Officer only a couple of times when you live in your home. Or if you need extra support to manage your tenancy then you might see members of our team more often.
Here’s what our Neighbourhood Team can help you with: • Finding somewhere to live, moving in and ending your tenancy
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No matter what you need, we’re here to help you and make sure you are satisfied with the services you receive.
• Supporting you to resolve anti-social behaviour complaints
• Advising on what to do if there is an issue in your neighbourhood such as other tenants struggling to look after their home and garden, graffiti, pests and abandoned homes
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To see more ways your Neighbourhood Officer can help and how to contact them, click here to visit www.forhousing.co.uk/neighbourhood-officers/
Positively contributing to your neighbourhood COMMUNITY FUND HAS SUPPORTED
64
projects
awarding a total of
£30,789
(Apr – Sep 2023)
LOCAL AREA IMPROVEMENT FUND HAS SUPPORTED
3
projects
awarding a total of
£8,750
(Apr – Sep 2023)
How are we performing? We’ve listened to your feedback and made it easier to see how we are doing and the action we’re taking to improve the services we deliver. To find out more click here to visit www.forhousing.co.uk/ how-we-are-performing-2/
EMPLOYMENT SUPPORT SERVICE Brookhouse Food Club received £500 to help pay for a one year subscription to Fair Share as well as to purchase additional essential items such as toiletries and feminine hygiene products. Hannah applied for the fund, and she said: “The community fund has been amazingly helpful in allowing us to continue the meaningful work at our Brookhouse Food Club. Every Monday we’re open to the local community of Eccles at Brookhouse Community Centre. We have many people who come to buy their weekly shop for just £3 allowing them to make their budget stretch further by purchasing regular groceries at a significantly reduced price.”
We’ve launched a service to help tenants who need employment support. The service can help those who have been longterm unemployed, need helping looking for a job and advice and guidance on changing careers. If you need support, or know someone who does, click here to visit www.forhousing.co.uk/ employment-support-service/
If you need this information in an alternative language please call 0161 605 7260
YOURAREA If you would like to learn more about other ways we are working together with you to positively impact the lives of social housing tenants click here to visit www.forhousing.co.uk/ listening-and-acting-upon-your-views/
For other formats please call
0300 123 5522
NEWSLETTER ForHousing Salford
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