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You can find out more about how to make a complaint on our website click here www.forhousing.co.uk/complaints-and-feedback-2/
Keep up with what’s going on
ACTING ON YOUR VIEWS TO IMPROVE SERVICES
SAFE HOMES PORTAL
TPAS, an independent tenant engagement organisation, has recently assessed how we listen to your views and involve you in improving the services we deliver. They told us we’re showing a commitment to tenant involvement and are driving the improvements you want.
We know we can always do better. We promise we’ll keep listening to you, learn from where we go wrong and act on your views to make sure you’re satisfied with the services you receive.
Find out more by reading the news story www.forhousing.co.uk/listening-to-youand-acting-on-your-views-toimprove-services/
COMPLAINTS
Delivering a great experience to you so you can be happy and safe in your home is important to us.
But we know that sometimes we may not get things quite right, so if that happens, we’ll always work together with you when you tell us you’re unhappy. We’ll listen, learn and take action to fix it as quickly as possible and we’ll always treat you with respect.
You can find out more about how to make a complaint on our website, click here www.forhousing.co.uk/complaints-andfeedback-2/
We’re always looking for opportunities to improve, and as part of our commitment to providing safe and well maintained homes.
We’re looking for opportunities to improve, and as part our commitment to providing safe and well maintained homes.
Are you in debt and struggling to cope? We want you to know you’re not alone.
We’ve created a ‘safe homes portal’ so you can access the safety information about your home almost instantly.
We’ve created a ‘safe homes portal’ so you can access the safety information about your home almost instantly.
ForHousing’s expert Money Advice Service is here to help by offering a free and impartial debt advice service.
If you live in a high rise or low rise block, you can also see the safety information for your shared spaces too.
If you live in a high or low rise block, you can also see the safety for your shared spaces too.
Give our Money Advice Service a call today on 0300 123 5522 or email Money.advice@forhousing.co.uk
Requesting your home safety information is quick and easy using the portal on our website, click here to visit www.forhousing.co.uk/safe-homes-portal/
Requesting your home safety information is quick and easy using the portal on our website, click here to visit www.forhousing.co.uk/safe-homes-portal/
Click here to find out more at www.forhousing.co.uk/ money-advice-service
Huge congratulations Stephanie, Marita and Claire who won their shopping for FREE with Housing Perks.
Huge congratulations Stephanie, Marita and Claire who won their shopping for FREE with Housing Perks.
If you would like to find out more about the app and how you can sign up, click here to visit www.forhousing.co.uk/housing-perks-app/
If you would like to find out more about the app and how you can sign up, click here to visit www.forhousing.co.uk/housing-perks-app/
How are we performing October – December 2023
Our performance is heading in the right direction to reach our targets Our performance is on or above our targets We still have lots to do, and our teams are working hard to reach our targets
We’re focusing on what matters and working towards delivering the promises we set out in our Together with Tenants Charter which was co-created with tenants just like you. We want to share our latest performance with you so you know we’re doing all we can to deliver on the things that matter to you. You can see that we’re on track in some areas and we haven’t got it quite right in others. We’ll continue to work hard with you.
COMMUNICATION & VISIBILITY
70.4% of tenants are satisfied that we listen to your views and act upon them
76% of tenants are satisfied that we keep you informed about the things that matter to you
83.1% of tenants agree that we treat you fairly and with respect
01:16 minutes and seconds is the current average speed of answering your enquiries, our target is 02:00 minutes
ENVIRONMENT & NEIGHBOURHOOD
75.5% of tenants are satisfied that we keep communal areas clean and well maintained
75.4% of tenants are satisfied that we make a positive contribution to neighbourhoods
REPAIRS & ASSET MANAGEMENT
53.4% of damp repairs completed year to date within target
96.9% of repairs completed on the first visit
70.8% of tenants are satisfied with repairs
INFLUENCE & ACCOUNTABILITY
94.8% is the proportion of stage one complaints responded to within the Housing Ombudsman’s complaint handling code timescales
99.5% is the proportion of stage two complaints responded to within the Housing Ombudsman’s complaint handling code timescales
35% of tenants are satisfied with our approach to handing complaints
41.4% of tenants are satisfied with our complaints service
SAFETY
99.99% of homes have completed gas safety checks
99.8% of homes have had electrical installations
100% of homes have had asbestos management surveys carried out
100% of homes have had a valid fire risk assessment
8% of homes have a valid legionella risk assessment, our target is 10%
79.2% of tenants are satisfied that their home is safe
74.5% of tenants are satisfied with our approach to handling anti-social behaviour
100% of lift inspections carried out within statutory timescales