RENTAL PERSPECTIVE //
Advice From FAIRCHILD EQUIPMENT A
t Rental magazine, we’ve been reaching out to rental businesses across the country to find out more about how their companies operate and to hear their perspectives on the industry. For this segment, we talked to Jimmy Viestenz from Fairchild Equipment in Green Bay, Wis. Viestenz started at Fairchild Equipment 21 years ago as a rental technician. He has since held a variety of positions with the company,
including shop technician, road service technician, parts expeditor and now rental coordinator. In the Q&A below, he shares how he spends his days in the rental industry as well as his greatest challenges. Q: What does a typical workday look like for you? Run us through your day. Each day is different, working with different customers and helping them through different challenges. That is one of the things I love about my
Fairchild Equipment
job—there is no “typical;” it’s not the same thing over and over again. I generally start the day by arranging transportation. This involves setting up the trucking to get rental equipment to customers, and I also take care of arranging any other trucking needs for Fairchild’s northern division: getting customers’ equipment transported to and from the shop for repair, demo equipment to customers’ facilities, etc. Throughout the day, I receive calls and emails from customers and prospective customers looking for rental equipment. First, I work with them to understand their application and the specs they are looking for. Then, I check our rental inventory to find the best unit to meet their needs and share all the information with them. I will also find out if they need training to use the equipment, and if they do, I will contact our product support specialist for their area and ask that they reach out to the customer to get them ready to be able to safely operate the equipment. Between responding to those calls and emails, I follow up with customers who have equipment out on rent to see how it is working out for them. Here at Fairchild Equipment, one of our
Jimmy Viestenz from Fairchild Equipment.
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APRIL 2022
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