HOTEL DES MILLES COLLINES
TOP: EXCELLENT GROUNDS FOR GROUP ACTIVITIES BELOW: TOP CLASS ROOMS WITH A VIEW OF THE CITY
“WITH THE PLANNED WORKS WE WILL ACHIEVE PERFECT QUALITY FOR OUR GUESTS AND CLIENTS THAT WILL CATER FOR THEIR NEEDS FOR THE NEXT YEARS”
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upgrade the Wi-Fi, electricity, water and TV, rooms, and public areas all to optimize the services for our clients,” Denis says, with the aim of giving their clients better and improved service. But even as the hotel looks forward to major changes, innovation still continues to meet customer requirements. “We recently introduced a massage gazebo by the swimming pool which has proved to bring great added value to our guests’ experience at the hotel. That has been reflected in extra revenue at the end of the month but also positive feedback from
AFRICA INC. | AUG - SEPT 2016
guests,” he informed us. Employee focus and awards As stated earlier, Denis believes that the hotel brand has also been supported by a strong human resource capability. The management of the hotel has ensured that the staff members are involved in improvement initiatives at the hotel including through formal monthly staff gatherings where they can communicate their concerns and share their achievements. Informal activities including sports and birthday
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