During the work session Get there early Have the room set up before anyone else arrives, you’ll feel less rushed and more comfortable in the space. Plus, it makes you available for the informal conversations before the session that build rapport.
Set the context Let people know why they are there and what the goals are. Explain what your agenda is.
Breaks matter Identify break times in the agenda, and be generous. People taking time away from their teams like to know when they will have time to check in with them. It frees them up to focus on the work session.
Be flexible It never hurts to have an extra exercise ready in case something doesn’t work out.
Pay attention to conversations Some conversations need to happen—and some don’t. Have a “parking lot” where you can capture these ideas for later.
Always acknowledge the work Attendees are here for a reason, value the work they are asked to contribute.
Have snacks!