FBF Magazine Issue #6

MAY/ JUNE 2025 ISSUE 06

MAGAZINE MAGAZINE

ABEL IGLESIAS

CHIEF EXECUTIVE OFFICER INTERNATIONAL FINANCE BANK FOCUS 305 VERITRAN

FEATURED SPEAKER JOSE CUETO

SPOTLIGHT

METRO FUND INC. CHIEF EXECUTIVE OFFICER MORTGAGE & GROVE BANK AND TRUST PRIVATE LENDERS

CAFECITO CON YESENIA WITH DAVID BOERGER

SVP, RETAIL AND SMALL BUSINESS MARKET EXECUTIVE

FIRST HORIZON BANK

TABLE OF CONTENTS

01

FBF magazine

Table of Contents

1

Our Team

2

A Letter From Our President

3

Ushering In A New Era

4

At the Forum

10

Industry Leaders

14

Navigating the Digital Transformation in Banking

16

Letter From Editor-in-Chief

18

Team New Edge Associates Networking Involvement 20 22 FBF Lunch with Jose Cueto

03

02

Focus 305 - Veritran

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If Your Best Employees Are Leaving. It Might Not Be

28

Them, But Your Work Culture South Florida Bank Presidents Weigh in on The Regional

32

Economy: A Resilient Market with Caution Ahead

Cafecito Con Yesenia Presents: David Boerger

34

Monthly Spotlight - Metro Fund Inc.

36

FBF Community Impact: A Decade of Impact, A Night 3 8 to Remember Affordable Housing Crisis in Florida: Challenges and

40

04

Solutions

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FBF magazine

MAY / JUNE 2025 ISSUE 06

PUBLISHER

OUR CONTRIBUTORS

NORMAN ISAZA

ORLANDO A. DIAZ

EDITOR - IN - CHIEF CARLOS JARA

CONTENT DIRECTOR

President of Metro Fund Inc. in Miami, Florida, a leading private capital provider in South Florida.

President of the Florida Association of Mortgage Professionals

YESENIA MORENO DR. CLAUDIA URIBE MANAGING EDITOR LORAINE TEJADA

EVENT DIRECTOR NICOLE ISAZA

Director @ Miami-Dade County Fair | Mental Health Therapist | Professor at University of Miami LISSETTE REYES Contributing Writer

CONTRIBUTING WRITERS MELANIE ISAZA

DIGITAL CONTENT COORDINATORS

ORLANDO DIAZ

CAROLINA IGLESIAS

NORMAN ISAZA

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JORDAN KETTINGER

PHOTOGRAPHER

MICHAEL GIRON

EDUARDO MENDEZ

ALEJANDRA CLAVIJO

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Letter from our President & CEO Dear Colleagues, Partners, and Friends, As I reflect on the progress we’ve made over the past year, one theme continues to rise above all others: collaboration. It’s a simple word, but it’s the foundation of everything we do both in our professional lives and in our personal relationships.

In today’s fast-moving world, no single individual holds all the answers. The most successful teams and the most resilient people are those who lean into collective effort, who listen, who share, and who grow together. At our company, collaboration fuels our innovation. It drives our best ideas, sharpens our decision-making, and strengthens our culture.

Though, collaboration doesn’t end when we leave the office or close our laptops. In our personal lives, the power of collaboration shows up in equally important ways: in our families, our communities, our friendships. It’s in the late-night phone call to a trusted friend, the shared responsibility between partners, or the neighbor who steps up when someone’s in need. Just like in the workplace, we thrive when we support one another.

This year, we’ve taken meaningful steps to build a more connected, inclusive, and collaborative environment.

From crossfunctional projects to mentorship programs, we’re creating space for diverse voices to be heard and for each of us to grow stronger together.

So, I encourage each of you to keep reaching out, keep listening, and keep showing up for one another. Collaboration isn’t just a strategy it’s a mindset. When we embrace it fully, there’s no limit to what we can achieve.

Thank you for being part of this journey, and for bringing your unique strengths to the table every day.

With appreciation,

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Ushering Ushering in a in a new new era. era.

Abel Iglesias

On May 14, 2024, Abel Leonardo Iglesias was appointed President and CEO of International Finance Bank (IFB), bringing with him over four decades of experience in banking, leadership, and community service. With a storied career marked by strategic growth, risk management, and a deeply rooted passion for community banking, Iglesias is poised to lead IFB into its next chapter of innovation and impact.

A Journey From Humble Beginnings Iglesias’ story is one of perseverance, opportunity, and drive. He began his banking career at the age of 17, fresh out of high school and simply in search of a job.

After an unsuccessful first interview due to an unexpected bout of chickenpox, he landed a role in the credit department at Bank of Miami—a moment he now calls the true beginning of his lifelong career in banking. He credits that early start and the people who opened doors for him as pivotal.

“It wasn’t about passion at first. I just needed work,” he says. “But over time, I fell in love with credit and risk, with learning how banks really work and how I could grow within them.”

While working, Iglesias attended school at night and pursued professional banking certifications through AIB and the Center for Financial Training (CFT). These experiences laid the foundation for his deep understanding of financial systems and his peoplefirst leadership philosophy.

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Building a Reputation in Banking Leadership When Abel Iglesias stepped into the role of CEO of International Finance Bank in 2024, he brought with him not only years of experience but also a unique and innovative approach and leadership style. Over the course of nearly four decades, Iglesias has cultivated an expansive career in banking and finance. He holds an MBA from the University of Miami Herbert Business School and is a proud Barry University alumnus. His experience highlights his early career in Eastern National Bank, where he was instrumental in growing assets to over $500 million. He continued his work as Executive VP, Chief Lending Officer at Colonial Bank, and later as Senior Executive VP Corporate Banking at Bank United. His path led him to Professional Bank. As President & CEO, he led a team that grew the bank from $180 million to just under $3 billion in assets. Following PB’s acquisition by Seacoast Bank, Iglesias’ career led him to take the helm as CEO of International Finance Bank, allowing him to expand his dynamic leadership style to another landscape.

Iglesias pairs his executive success with his enduring commitment to his community. He has remained an active participant in nonprofit and professional organizations, including the Federal Reserve Bank of Atlanta, Builders Association of South Florida, the Cuban Study Group, and Crystal Academy.

Leading IFB Into the Future As the new CEO of International Finance Bank, Iglesias has wasted no time setting a clear direction focused on technological innovation, operational efficiency, and community impact. Recent additions to the leadership team include a Chief Operating and Technology Officer, and a new Head of Treasury Management, highlighting a commitment to modernizing the bank’s services while maintaining a personal, high-touch approach.

“Technology allows us to do more with less,” Iglesias explains. “But as a community bank, our clients still want to talk to someone. So while we digitize, we also invest in people who build relationships.”

He acknowledges that today's clients expect seamless digital experiences—but emphasizes that human connection remains central to IFB’s identity.

A Risk Philosophy Centered on Character When it comes to risk management, Iglesias is clear: “We are in the business of managing risk—you can’t eliminate it.” He believes in a comprehensive approach that combines data-driven analysis with deep understanding of the individuals and businesses behind the numbers.

“Knowing who you’re doing business with is more powerful than any spreadsheet,” he says. “When times get tough, character shows. And we want to partner with people who stand by their commitments.”

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Investing in Community and Culture Under Iglesias’ leadership, IFB is doubling down on its commitment to community involvement and financial literacy. Staff are encouraged to engage with causes they care about—not out of obligation, but because it fosters genuine, sustainable impact.

“Don’t join a nonprofit just to check a box,” he advises. “Join it because you believe in it.

That’s how we build better communities.”

Diversity and inclusion are also central to his leadership style. Iglesias views diversity not as a quota, but as a strategic advantage.

“Diversity expands the talent pool. But it must be about capability, not just checking off demographics,” he says. “We reflect the community we serve—culturally, linguistically, and professionally.”

A Leader with Vision and Heart In many ways, Abel Iglesias is both a traditional banker and a modern leader. He understands spreadsheets and systems, but he also believes in intuition, relationships, and community purpose. His deep experience, combined with a strong sense of empathy and responsibility, is already reshaping the culture at IFB. “I didn’t choose banking,” he often says, “banking chose me. And I’ve been grateful ever since.”

With Iglesias at the helm, International Finance Bank is not just in steady hands— it’s in visionary ones.

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“I didn’t choose banking, banking chose me” -Abel Iglesias

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At the

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FBF

PRESENTS‌ PRESENTS‌

INDUSTRY LEADERS INDUSTRY LEADERS

INGRID “GIGI” RIVERA Vice President, Branch Manager at Pacific National Bank Ingrid “Gigi” Rivera is a seasoned banking professional with over 30 years of experience in the financial industry.

Currently serving as Vice President and Branch Manager at Pacific National Bank, Gigi brings a wealth of expertise in team leadership, business development, and deposit gathering.

Throughout her extensive career, she has worked with both domestic and international clients, building strong relationships and delivering exceptional service.

Her dedication to community involvement is reflected in her active participation in various Chambers of Commerce and her service as a board member of NACOPRW (National Conference of Puerto Rican Women).

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LYDIA C. SACASA Senior Vice President/Mortgage Market Manager for Southeast Florida / The Florida Keys and New York

ANABEL FERRO-GARCIA SVP- Lending Officer at Intercredit Bank

at First Horizon Bank Lydia Sacasa has been in the mortgage industry for 35 years.

During her time in the industry, Lydia has opened and restructured mortgage departments and managed both sales and operations for NationsBank, Chase, Union Planters, SunTrust and Wells Fargo. For the past 7-1/2 years Lydia has been in the role of Senior Vice President/Mortgage Market Manager for Southeast Florida / The Florida Keys and New York at First Horizon Bank. As the President, and founder of Cradles, Inc., a non-profit organization which aids financially challenged expecting mothers, Lydia provides necessities such as a crib, car/infant seat and stroller for the newborn babies.

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Anabel Ferro-Garcia began her banking career in 2004 at Amerant Bank—then known as Mercantil Commercebank— working in the Retail/Branch Department while attending Florida International University.

She graduated in 2007 with a Bachelor's degree in Finance and launched her lending career after completing Mercantil’s Credit Academy in 2008. After nearly 20 years at Amerant, Anabel embraced a new opportunity and joined Intercredit Bank in October 2024 as Senior Vice President in the Commercial Real Estate Department. Today, she feels fortunate to work with a fantastic team and serve clients who value the business they build together.

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Solutions that work as hard as you do.

Rooted in the communities we serve, our relationship focused bankers are empowered to make decisions locally and deliver sophisticated products and services that rival our larger competitors.

SouthState understands the complexities of your business and we’re ready to Bank Miami-Dade Forward.

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NEED FOR TECH-SAVVY TALENT: NAVIGATING THE DIGITAL TRANSFORMATION IN BANKING The banking industry is undergoing a profound digital transformation, driven by the imperative to enhance customer experiences, streamline operations, and bolster security. Central to this evolution is the need for a workforce equipped with specialized skills in data analytics, cybersecurity, and emerging technologies. As financial institutions embrace innovation, attracting and retaining tech-savvy professionals has become paramount.

LISSETTE REYES CONTRIBUTING WRITER

THE DIGITAL IMPERATIVE In an era where digital interactions define customer expectations, banks are leveraging technologies such as artificial intelligence (AI), machine learning, and blockchain to stay competitive. For instance, KPMG's $100 million investment in AI, in partnership with Google Cloud, underscores the industry's commitment to integrating advanced technologies into its operations.

Similarly, Lloyds Banking Group's appointment of a former Amazon Web Services executive as its AI chief highlights the strategic importance of AI in banking. The bank's efforts to integrate AI into customer and operational processes reflect a broader trend of embracing technological advancements to enhance service delivery.

PDATA ANALYTICS: THE BACKBONE OF DECISION-MAKING Data analytics has emerged as a critical tool for banks seeking to make informed decisions. By harnessing big data, financial institutions can gain actionable insights, identify trends, and optimize risk management strategies.

Advanced analytics tools enable banks to enhance customer experiences and uncover new revenue streams.

The integration of data analytics into banking operations not only improves decision-making but also drives innovation in product development and service delivery.

As banks continue to invest in data-driven technologies, the demand for professionals skilled in data science and analytics is expected to rise.

CYBERSECURITY: SAFEGUARDING TRUST NAs digital banking becomes more prevalent, the threat landscape has expanded, making cybersecurity a top priority. The financial services sector employs over 1.2 million cybersecurity professionals globally, second only to the technology sector. However, the industry faces a growing shortage of qualified cybersecurity experts, with job openings outpacing the supply of talent. To address this gap, banks must not only recruit top-tier cybersecurity professionals but also invest in continuous training and development programs. By fostering a culture of cybersecurity awareness and providing opportunities for skill enhancement, financial institutions can build resilient defenses against evolving threats.

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EMERGING TECHNOLOGIES: NAVIGATING THE FUTURE The rapid pace of technological advancement presents both opportunities and challenges for the banking sector.

Technologies such as the Internet of Things (IoT), DevOps, and automation are reshaping how banks interact with customers and manage operations. For example, IoT devices enable real-time monitoring of transactions, offering innovative services and valuable insights into customer behavior. To harness the potential of these emerging technologies, banks must cultivate a workforce adept in areas like cloud computing, blockchain, and agile methodologies. Investing in training programs and creating innovation hubs can help attract and retain professionals with expertise in these domains.

ATTRACTING AND RETAINING TECH TALENT The competition for tech-savvy professionals is intensifying, with banks vying against technology firms for top talent. To differentiate themselves, financial institutions must offer competitive salaries, comprehensive benefits packages, and opportunities for career advancement. Programs that provide mentorship, continuous learning, and exposure to cutting-edge projects can enhance employee engagement and retention. Furthermore, fostering a collaborative and inclusive organizational culture can make banks more attractive to prospective employees. Emphasizing the impact of their work on financial inclusion and societal well-being can resonate with professionals seeking purpose-driven careers.

CONCLUSION The digital transformation of banking is not merely a technological shift but a strategic imperative that requires a skilled and adaptable workforce. By prioritizing the recruitment and development of professionals with expertise in data analytics, cybersecurity, and emerging technologies, banks can navigate the complexities of the digital age. As the industry continues to evolve, the ability to attract and retain tech-savvy talent will be a defining factor in achieving sustained success and fostering innovation.

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from the publisher

Dear Readers, As we reach the midpoint of 2025, it's essential to reflect on the economic journey thus far. The U.S. economy has experienced notable fluctuations in the first two quarters, influenced by both domestic policies and global dynamics.

The year commenced with unexpected challenges. The U.S. GDP contracted at an annualized rate of 0.3% in Q1, marking the first decline since early 2022. This downturn was primarily attributed to a surge in imports as businesses preemptively stocked up on goods ahead of anticipated tariffs. Consumer spending grew at a modest 1.8%, while government spending saw a decline of 1.4%. Despite these challenges, private domestic demand remained resilient, growing at an annualized rate of 2.3%.

Norman Isaza

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The second quarter showed signs of stabilization. The economy grew at an annualized rate of 1.6%, slightly below the previous quarter's forecast of 2.1%. This growth was supported by a rebound in business investments, particularly in information technology sectors. However, challenges persisted, including rising inflation and trade uncertainties.

Inflation and Labor Market Dynamics Inflation remained a concern, with the core PCE index rising at a 3.5% annualized rate in Q1, well above the Federal Reserve's target. The labor market showed resilience, with the unemployment rate holding steady at 4.2% in March.

Looking Ahead As we move forward, the economic outlook remains cautiously optimistic. While challenges persist, including trade tensions and inflationary pressures, the foundation for recovery is being laid. Continued focus on policy adjustments and strategic investments will be crucial in steering the economy toward sustained growth.

We will continue to monitor these developments closely and provide updates as the situation evolves.

Warm regards,

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Networking Involvement Networking Involvement

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FBF THE PERFECT PLACE TO EXCHANGE IDEAS What drew you into banking, and how did your early experiences shape your leadership philosophy today?

I’ve always enjoyed working with numbers and connecting with people, so banking felt like a natural fit. My uncle, who was one of the first Cuban-American bank presidents— leading the Bank of Miami and recognized in the Cuban Banking Study Group Hall of Fame—inspired me a lot.

Hearing about his career gave me motivation and insight into the industry.

When I was young, my father helped me land an internship at Republic National Bank of Miami through a connection. That internship turned into a part-time job, and from there, my career took off.

Looking back, when I eventually became a CEO, I was able to draw on everything I liked about banking and consciously eliminate the things I didn’t. Over the first 25 years of my career, I learned what worked and what didn’t, and I focused on building a bank that was more forward-thinking and aligned with today’s realities—something I didn’t always see as I was starting out. My goal has always been to create a banking culture that reflects positive change and innovation.

“I’ve always been clear about my priorities: God, family, and then the work I do during the day. That order has never changed, and it continues to guide how I show up as a leader.”

Jose Cueto How do you cultivate a family-first, community-driven culture at scale, and what qualities do you prioritize when hiring for your leadership team?

To me, it really is like a family—and that comes with both the positives and the challenges. Families don’t always agree; they see the world differently, and sometimes there's internal friction. But that’s part of what makes a family strong: the ability to work through differences with respect and shared purpose. Cultivating that kind of culture starts with leading intentionally and authentically.

When I reflect on the key moments in my career—especially during pivotal leadership opportunities—I’ve always been clear about my priorities: God, family, and then the work I do during the day. That order has never changed, and it continues to guide how I show up as a leader. I genuinely view many of my coworkers as extended family, and I believe any success we’ve had as an organization is a direct result of people buying into a shared mission and supporting each other along the way.

When it comes to hiring leaders, banking expertise is actually one of the last things we discuss. The initial focus is always on core values. I look for individuals with integrity, accountability, a drive for excellence, and a genuine commitment to putting clients first. Are they respectful?

Can they thrive in a team environment? Do they see the difference between "good enough" and "exceptional"?

Those conversations often take time, which leads to longer hiring cycles—but that’s intentional. I’m very deliberate about the kind of people I want to bring into the organization. You don’t always need to ask directly about core values; often, by simply having an open, honest discussion, you can gauge someone’s character and determine whether they align with the culture we're building.

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How are you leveraging technology to stay ahead, and where do you see the biggest opportunities for digital transformation?

It's all about striking the right balance. Adopting technology too quickly—without fully understanding the associated risks —can be just as damaging as falling behind. Yes, digital platforms can offer significant efficiency gains and process optimization, but the key question we always ask is: what are the underlying risks, and how do we mitigate them?

“My boldest vision centers on people. I believe I'm only as strong as the team around me. So, the goal is to keep attracting, developing, and retaining top talent. That includes engaging the next generation of leaders—something that’s been a key part of my platform at the FBA”

I believe in a cautious, measured approach. I won’t jump into any technology that hasn't been thoroughly tested and proven. I’m not interested in being a guinea pig for unproven solutions. While the allure of increased efficiency and improved bottom-line metrics is strong, we have to weigh those benefits against the rising threats of cybercrime, fraud, and data breaches, particularly in the banking sector.

The sophistication of criminal activity today is staggering.

I believe in a cautious, measured approach. I won’t jump into any technology that hasn't been thoroughly tested and proven. I’m not interested in being a guinea pig for unproven solutions. While the allure of increased efficiency and improved bottom-line metrics is strong, we have to weigh those benefits against the rising threats of cybercrime, fraud, and data breaches, particularly in the banking sector.

The sophistication of criminal activity today is staggering.

I also see a future where biometric technologies, like facial recognition, become essential.

While multi-factor authentication (MFA) is effective, it's not foolproof.

Biometrics could offer a stronger layer of security. However, even these tools aren't perfect, especially as criminal enterprises often move faster and invest more in circumventing security measures than the institutions developing them.

Ultimately, our approach is deliberate and risk-aware. We focus on understanding the full implications of any technology before moving forward—because in this space, it's not just about innovation, it's about resilience.

What’s your boldest vision for your bank over the next three to five years—and what keeps you up at night as you pursue it?

To me, a three-to-five-year window feels much bigger than it used to. In the past, we thought of that timeframe as short— but given the pace of change and uncertainty today, it's actually quite significant.

My boldest vision centers on people. I believe I'm only as strong as the team around me. So the goal is to keep attracting, developing, and retaining top talent. That includes engaging the next generation of leaders—something that’s been a key part of my platform at the FBA and how I operate day to day. If you look at our leadership table, it’s relatively young—and that’s by design. I want people who bring fresh thinking and long-term potential.

It starts with building the right team, and that takes time— turning around a bank isn’t overnight work. From there, it’s about maximizing potential: strengthening the balance sheet, improving earnings, and executing controlled, strategic growth. There's always uncertainty, and that’s what keeps me up at night. But with the right people and a clear path forward, I think we’re positioned to build something strong and sustainable.

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Veritran is a global tech company devoted to simplifying banking experiences. Through their business solutions, Veritran inspires financial institutions to take digitalization to the next level. The company has become a key strategic partner for renowned clients across Latin America, North America, and Europe, helping them become the banks their customers prefer. By creating innovative customer-focused products, Veritran empowers over 50 million people to run their financial world.

Veritran joins forces with Swift to enhance user experience and increase transparency in cross-border payments The collaboration aims to address demands from users, retail, SMEs and large corporations.

Synergy enhances speed and transparency by streamlining financial operations, empowering South Florida banks to better serve their communities.

Veritran collaborates with Swift, the world’s leading provider of financial messaging services, to enable financial institutions in South Florida, including the Miami region, to offer an enhanced and streamlined cross-border payments experience to their customers.

Through joining the Swift Partner Programme, Veritran’s customers will be able to offer their end users access to a number of Swift solutions that will increase transparency and security in cross-border payments. The Swift GPI Tracker will enhance transparency in cross-border payments by enabling users to check a payment’s status; Payment Pre-validation will increase security and peace of mind by validating beneficiary data ISSUE 6

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305 before a payment is sent, while SwiftRef – Swift’s payments reference data solution – will help streamline payment operations and enable users to find all the data sets they need in one place. Users will also have full visibility of a payment cost, including the FX rate, upfront.

The proposition offers an end-to-end solution that will minimize friction and enhance the customer experience by ensuring quicker and more transparent transactions worldwide.

This collaboration aims to simplify the customer experience and boost the operational efficiency of financial institutions.

Veritran, a leading global technology company dedicated to streamlining seamless banking experiences, leverages its extensive expertise and deep market insights to guarantee efficient integration and swift market deployment.

Yuli Simon, Global Partnerships Director at Veritran added: "We are thrilled to play an important role in this strategic collaboration.

This agreement is designed to align with the changing market demands, prioritizing the need for speed and flexibility. At Veritran, we're fully committed to leading the charge towards an innovative future in international payments."

This collaboration aims to enhance user loyalty by expanding digital access and improving the efficiency of banking operations and end user experience.

This innovative proposal for financial institutions guarantees instant access to funds globally, enhancing transparency and control over every transaction from start to finish, while adhering to existing regulations.

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Health

IF YOUR BEST EMPLOYEES ARE LEAVING. IT MIGHT NOT BE THEM, BUT YOUR WORK CULTURE The banking industry can be a great place to work for, but it really depends on the specific bank, the role, and the culture of the team your part of.

Pros of working in banking often include: Stability and benefits: Many banks offer strong compensation packages, job security, and good benefits.

Clear career paths: There’s often a structured ladder you can climb, which appeals to people who like knowing what’s next.

Skill development: Especially in roles involving finance, analysis, customer service, or compliance, you’ll pick up valuable skills.

On the flip side: High pressure: Some roles, especially in investment banking or sales, come with long hours and intense expectations.

Rigid hierarchy: In more traditional institutions, it can feel very top-down with less room for creativity.

Culture varies widely: Some teams are collaborative and supportive; others can lean competitive or even toxic, like you mentioned earlier.

If you've had a rough experience in one type of environment, not all banks will be the same. If you’re considering a move, it’s worth asking current or former employees about the culture before diving in.

What if your working environment is or is becoming a toxic environment!

That can really take a toll—on your energy, your confidence, even your sense of who you are. Toxic environments have this insidious way of making even the most capable people doubt themselves.

Whether it’s passive-aggressive behavior, poor leadership, lack of boundaries, or just a general atmosphere of fear or negativity, it chips away at you.

You don’t have to just “tough it out,” either.

Sometimes even small actions—documenting things, setting firmer boundaries, finding allies at work, or talking to someone outside the situation— can help protect your mental space while you figure out the bigger picture.

Even the most dedicated and talented employees can be driven out by a toxic environment. When someone is constantly navigating stress, lack of recognition, disrespect, or poor leadership, it erodes their motivation and well-being. Over time, even high performers will start to disengage or look for healthier environments where they can thrive.

It’s not just about compensation or perks—people leave when they don’t feel valued, safe, or supported. And when good people walk away, it’s often a symptom that deeper cultural or leadership problems are being ignored.

If you're seeing this happen—or feeling it yourself— you're not alone. Would you want to unpack what’s been going on in your situation? It might help to make sense of what’s worth holding onto and what might need to change.

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Health

Navigating a toxic work environment is tough—but you're not powerless. Here are some steps you can take to protect your peace and regain a sense of control: 1. Name the behavior: Sometimes just recognizing, “Hey, this is not normal or healthy,” is powerful.

Gaslighting, micromanagement, favoritism, or constant negativity—naming them can help you respond strategically instead of emotionally.

5. Take care of yourself outside work: Toxic jobs drain energy fast. Make space for things that nourish you—hobbies, movement, time with people who remind you of your worth.

2. Set boundaries: This can mean limiting unnecessary interactions, protecting your personal time, or not taking on extra work out of guilt. It’s not about being rude, it’s about self-preservation.

6. Consider your exit plan: If it’s not improving and it’s wearing you down, you don’t have to stay. Updating your resume, networking quietly, or even learning new skills can give you something to look forward to.

3. Document everything: If there are problematic patterns, keep notes. Times, dates, what was said or done. This helps in case you ever need to involve HR or legal support—and can also clarify patterns for yourself.

You deserve to work in a place that sees your value and supports your growth. What’s been the hardest part of your experience so far? If you want to talk it through, I’m here.

4. Find allies: Are there others who feel similar?

Even one trusted colleague can make a world of difference in navigating stress.

By: Dr. Claudia Uribe ISSUE 6

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Finance

SOUTH FLORIDA BANK PRESIDENTS WEIGH IN ON THE REGIONAL ECONOMY: A RESILIENT MARKET WITH CAUTION AHEAD As 2025 reaches its halfway mark, South Florida’s banking leaders are taking a cautiously optimistic stance on the region’s economic momentum. While local conditions remain largely favorable, persistent macroeconomic uncertainties, such as interest rate volatility, trade policy shifts, and political dynamics, are prompting banks to stay agile and focused on risk management heading into the second half of the year.

We asked several prominent bank presidents and executives how they’re assessing the current climate and what indicators they’re watching most closely. Their responses reflect a blend of confidence in South Florida’s resilience and recognition of broader challenges on the horizon.

Jose Cueto, CEO, Grove Bank and Trust “As we enter the 2nd half of 2025, we continue to operate in relative uncertainty at the macro-level,” said Jose Cueto.

“Tariffs, interest rates, and the White House remain firmly on our radar.”

Cueto’s remarks highlight the geopolitical and policy-related concerns weighing on strategic decisions. While South Florida’s local economy may be strong, global and national factors continue to cast a long shadow over planning and lending behavior.

Abel Iglesias, President, International Finance Bank “While there are still some uncertainties ahead given the current administration's trade and immigration policies, I remain guardedly optimistic about South Florida's economic outlook for the second half of 2025,” said Abel Iglesias.

“Signs of steady (perhaps somewhat subdued) business activity remain, and ongoing strategic adaptations suggest a positive trajectory, though we should stay attentive to potential challenges or slowdowns particularly in the real estate sector.”

Iglesias points to continued business activity and adaptation as positive signs, while noting the real estate sector as an area to watch closely. His remarks reflect a measured confidence, underpinned by attentiveness to evolving policy conditions and sector-specific dynamics

Israel Velasco, Florida Region Executive, Popular Bank “Cautious optimism continues to be the name of the game,” said Israel Velasco.

“South Florida is a resilient market, set up for success in many ways, but we are not immune to the broader economic challenges. Our optimism is driven by the employment data and large and midsize business growth in South Florida.”

Velasco emphasized the importance of sustained employment and business growth, both of which are driving demand for innovative lending solutions. He also noted the competitive banking landscape in South Florida, highlighting Popular Bank’s focus on customer-centric strategies and maintaining strong credit quality.

“We’re watching the interest rate environment and remain disciplined in our credit quality measures,” he added.

“South Florida is an appealing market, but also a very competitive one. That’s why we’ve continued to enhance our products and embraced a customer-first mentality committed to putting people at the center of progress.”

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Finance

David Pruna, Regional President, SouthState Bank “South Florida banks are reporting strong financial performance, with several institutions posting notable increases in profits year-over-year,” said David Pruna.

“This trend reflects a healthy and robust economic climate for our South Florida region.”

Pruna was particularly upbeat about recent financial results, pointing to double-digit growth in loans and deposits in SouthState’s market as a sign of regional strength. At the same time, he cautioned that vigilance is necessary, especially with fluctuating interest rates and a potential slowdown.

“From a risk management standpoint, we are closely monitoring interest rate fluctuations, as these shifts could affect loan affordability and overall credit conditions, both of which are critical to bank profitability and much broader economic stability,” he said.

Themes Emerging: Resilience, Relationships, and Risk Awareness Across all responses, several key themes emerged. Bank presidents consistently pointed to the resilience of the South Florida market, emphasizing strong employment figures, steady business growth, and continued demand in the real estate sector, even in the face of national uncertainties.

There is also a clear shift toward a customer-centric strategy, with institutions deepening relationships and customizing services to meet evolving client needs. This focus is particularly important as competition intensifies across the region.

At the same time, macroeconomic vigilance remains a top priority. Executives are keeping a close eye on interest rates, federal policy changes, and global trade dynamics, all of which could influence credit conditions and business confidence in the months ahead.

As the second half of 2025 unfolds, South Florida banks are taking a proactive stance. Optimism is evident, but it’s coupled with caution and a readiness to respond quickly.

“While the outlook remains generally positive, we remain mindful of potential headwinds, including a possible economic slowdown,” said David Pruna, Regional President of SouthState Bank.

“In response, we are doubling down our efforts to engage our existing clients to better understand their needs and pain points.”

That focus on relationship-building, strategic adaptation, and local insight is emerging as the common thread uniting banks across South Florida as they navigate the path ahead.

WRITTEN BY

Orlando Diaz Contributor to the Florida Banking Forum and President of Metro Fund Inc. in Miami, Florida, a leading private capital provider in South Florida.

Mr. Diaz also serves as the President of the Florida Association of Mortgage Professionals.

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IT'S TIME FOR...

I T ' S

T I M E

F O R . . .

t o i c C e o f n a C

ito C c o fe n a C

a a i i n n e e s s e e Y Y Building relationships one cafecito at a time

Building relationships one cafecito at a time

@cafecitoconyesenia_

@cafecitoconyesenia_

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Cafecito

Cafecito

Con Yesenia Presents

Con Yesenia Presents

David Boerger SVP, Retail and Small Business Market Executive at First Horizon Bank David Boerger is a consumer and business banking veteran with over 33 years of experience in the industry. He currently serves as Senior Vice President, Retail Market Manager.

Boerger is responsible for leading and managing First Horizon’s high performing sales teams, executing well-defined business plans and driving results through superior delivery and sales management processes.

Additionally, he is responsible for the loan and deposit growth for Consumer and Business Banking. Prior to joining First Horizon Bank, Boerger held similar positions and in various roles in banking.

Boerger has been supporting the community with various organizations. He currently sits on the Florida Advisory Board of Ascendus, a non-profit organization to help business owners ascend to a better life and ensure financial success. In addition, he sits on the Prospera South Florida Regional Board, a non-profit organization specialized in providing bilingual assistance to Hispanic entrepreneurs. In addition, he sat on the Board of Directors of the Camillus House, a non-profit organization that provides a full range of humanitarian services for those looking for a second chance at life – he is committed to serving a cause that positively impacts many lives daily. He was also on the board of City Year Miami – an organization that commits to actively promoting diversity, inclusivity, and equity, ensuring that everyone in our community experiences a deep sense of belonging. In 2022, he was also named a Trustee Diplomat with the Coral Gables Chamber of Commerce.

Lastly, he was named Chair of the Small Business Committee of the Miami Dade Beacon Council for 20222023. Previously, he was a graduate and mentor for Leadership Miami.

Boerger graduated from Florida State University’s College of Business, with a Bachelor of Science Degree in Marketing. He lives in Miami and has been working in the community for 26 years.

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Monthly Spotlight

METRO FUND METRO FUND INC. INC. Metro Fund’s rise is not only due to the volume of business it handles, but also its uniquely flexible and diverse approach to mortgage lending. The firm has earned a reputation as the lender to call when things break down. A place where borrowers with complex profiles, documentation challenges, or unconventional needs still find viable financing solutions. But to call Metro Fund a niche player would be a mistake. As Diaz himself frequently notes, “If a loan program exists in the market, we have it here first.”

Orlando Diaz President & Founder

What sets Metro Fund apart is its breadth of programs and its ability to close loans that traditional banks routinely decline. From self-employed borrowers struggling with tax return verification, to foreign nationals seeking U.S. real estate, to investors needing bridge or construction financing, Metro Fund designs solutions where others see dead ends. The firm offers a full menu of products, including conventional, FHA, VA, non-QM, private, commercial, construction, and multifamily loans.

This makes Metro Fund a true one-stop shop for residential and commercial borrowers alike.

In Florida’s ever-evolving mortgage industry, few names resonate with both longevity and innovation like Metro Fund Inc. Founded in 2014 and headquartered in Miami, Metro Fund is a Florida-licensed mortgage lender with an 11-year track record in residential, commercial, construction and private lending. The company has been a go to for bankers, mortgage brokers, developers, investors and realtors since its inception, a testament to its staying power and trusted reputation in the South Florida market.

At the helm of Metro Fund is Orlando Diaz, a 27-year mortgage industry veteran who currently serves as President of the Florida Association of Mortgage Professionals (FAMP), a 65-year-old trade association representing more than 55,000 licensed loan originators across the state. Diaz’s industry resume is formidable: nearly $2 billion in career loan originations, a deep bench of contacts among realtors, developers, investors, and brokers, and a prominent voice in legislative efforts on housing policy at both the state and federal levels.

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“The fact that banks are either offloading clients from their books or adding deposit requirements to lend to them, has opened the door for private capital to step in and finance top tier clients”, said Diaz. “We don’t have the restrictions or limitations a bank has and our loan programs are more flexible and, in some cases, cheaper.”

Diaz’s strategic leadership has positioned the company as more than just a lender, it’s a problem-solver and opportunity-maker. Whether it’s a fix-and-flip project, a ground-up multifamily development, or a client recovering from recent credit issues, Metro Fund blends deep market knowledge with underwriting flexibility to meet borrowers where they are.

Beyond running Metro Fund, Diaz plays a pivotal role in shaping the future of mortgage lending in Florida. As FAMP President, he leads industry-wide lobbying efforts in Tallahassee and Washington, D.C., advocating on critical issues like housing affordability, down payment reform, and condominium financing. His leadership has strengthened the voice of mortgage professionals statewide, and his reputation for integrity and insight continues to attract partnerships and policy wins.

Diaz is also a recognized thought leader, frequently moderating panels and speaking at real estate and finance conferences across the state. He uses these platforms not only to share his expertise but also to spotlight the challenges and opportunities facing today’s mortgage professionals.

In a market often dominated by large institutions and rigid lending models, Metro Fund Inc. stands out as a dynamic, independent lender that thrives on complexity, embraces innovation, and prioritizes relationships over red tape.

Under Orlando Diaz’s leadership, the company continues to grow its footprint, one creative solution at a time.

Whether you're a first-time homebuyer, a seasoned investor, or a developer with a vision, whether you face challenges or are simply seeking the best rates, you’ll find a home at Metro Fund Inc.

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FBF FBF A DECADE OF IMPACT, A NIGHT TO REMEMBER

On June 5, 2025, the vibrant energy of Miami's philanthropic community lit up the room as Habitat for Humanity of Greater Miami proudly hosted the 10th Annual Hard Hats & High Heels Cocktail Reception & Silent Auction. Held under the fitting theme, “Cheers to 10 Years,” the evening was more than a celebration it was a powerful reflection on a decade of transformative impact and a call to continue building brighter futures, one home and one family at a time.

Since its inception, Hard Hats & High Heels (HH&HH) has stood as a signature fundraising event committed to changing the lives of single mothers through affordable homeownership. This year’s milestone event was a heartfelt tribute to that mission—and to the fierce women who have made it possible.

Held in the heart of Miami, the evening welcomed hundreds of guests who gathered in support of the vision that no family should have to choose between paying rent and putting food on the table.

With help from donors, sponsors, and community champions, the 2025 event raised nearly $215,000, just shy of its $225,000 goal—an incredible achievement and a true testament to the generosity of the Habitat Miami family.

These funds will directly support the construction of a safe, stable, and affordable home for a single mother in Miami-Dade County, offering her and her children the foundation to build a stronger, more secure future. With this year’s proceeds, HH&HH has now empowered ten women and their families to achieve the dream of homeownership.

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FBF FBF

This year's event was made possible by an exceptional team of leaders whose passion and dedication were evident in every detail.

Lydia Sacasa, serving as Chair, brought visionary leadership that elevated the evening to new heights.

Lourdes Rey-Wilson, the dynamic Co-Chair, poured her heart into the event, meticulously reviewing every auction item and energizing every committee meeting.

Yesenia Moreno, as Sponsorship Chair, forged critical partnerships and rallied support from across the region.

Erbi Blanco-True and Yvonne Debesa, our Chairs Emeritus, once again lent their wisdom and support, ensuring that this 10th year celebration honored the event’s rich legacy.

The Host Committee, a powerhouse of local professionals and volunteers, played an instrumental role in the event’s success—securing sponsorships, gathering auction items, and spreading the word.

Their creativity, commitment, and collaboration made “Cheers to 10 Years” a truly unforgettable experience.

As with every year, the most moving moments came not from speeches or spotlights, but from the voices of Habitat homeowners themselves. This year, attendees were invited behind the scenes with Marilet, a single mom and recent Habitat homeowner, whose joy and resilience moved the room to tears.

Thanks to the storytelling talents of Thom and Lisa Mozloom and their team at The M Network, her story— and the stories of fellow moms Karla, Shercola, Yarisleivy, and Mitchi—brought to life what affordable homeownership really means.

Their journeys—marked by determination, sacrifice, and love—reminded everyone in the room why this mission matters. Home isn’t just about walls and roofs; it’s about safety, dignity, and the power to dream.

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Affordable Housing Crisis in Florida: Challenges and Solutions.

Florida's affordable housing crisis has reached a critical point, with rising costs and insufficient supply affecting low- and middle-income residents across the state.

Despite a steady increase in housing construction, the demand for affordable housing in Florida continues to outpace supply. According to the University of Florida’s Shimberg Center for Housing Studies, as of early 2025, there is a shortage of over 100,000 affordable housing units for households earning 80% or less of the area median income (AMI) in Central Florida alone.

Statewide, nearly 883,000 renter households earning below 60% AMI are spending more than 40% of their income on rent, a situation known as being "severely cost-burdened" .

Several factors exacerbate the affordable housing shortage in Florida: Population Growth: Florida's population has been increasing, driven by both domestic migration and international immigration, leading to higher demand for housing.

Rising Costs: Home prices and rents have escalated, making it difficult for low- and middleincome families to find affordable options.

Insurance and Property Taxes: High property insurance premiums and taxes, particularly in coastal areas prone to hurricanes, add to the financial burden on homeowners and renters.

Regulatory Challenges: Zoning laws and land-use regulations can limit the development of affordable housing, especially in urban areas where demand is highest.

The Live Local Act In response to the crisis, Florida enacted the Live Local Act in 2023, allocating $711 million to support affordable housing initiatives. The act includes provisions such as: Tax Incentives: Offering tax credits to developers who build affordable housing units.

Regulatory Flexibility: Allowing for higher-density developments and easing zoning restrictions to facilitate housing projects.

Funding for Local Governments: Providing financial resources to municipalities to support affordable housing development and preservation.

While these measures represent a significant investment in addressing the housing shortage, experts emphasize the need for continued efforts and collaboration between state and local governments, developers, and community organizations to effectively tackle the crisis.

Looking Ahead The affordable housing crisis in Florida requires a multifaceted approach that includes policy reform, increased investment, and community engagement. By addressing the underlying causes and implementing comprehensive solutions, Florida can work towards ensuring that all residents have access to safe, stable, and affordable housing.

BY NORMAN ISAZA

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