H EALTH & BEAUTY
PRAISED FOR PATIENT CARE It’s official: Spire Harpenden Hospital rated “Good” by the Care Quality Commission
Spire Harpenden Hospital were praised for their patient centred care in their recently published CQC report, with their medical services singled out as “outstanding”
of the whole team. I am particularly proud that our medical services received an “outstanding”, the highest rating given by the CQC. The report highlights how much we care, both for our patients and also those that deliver services.” Generally, hospital food can be an area of criticism; however, the report praised Spire Harpenden’s food for providing a “range of choices for patients”, with dietary needs being met. This reaffirms the high quality catering services, that were given a 5 (the highest rating) by the food standards authority in August 2016. The hospital acted quickly on all issues that the CQC brought to its attention, and the full report can be read on the CQC website, www.cqc.org.uk. The report includes quotes from patients who were interviewed by the inspectors. Patients said that “nothing was too much trouble” and that they “found staff to be caring and compassionate at all times”. In fact, the report found that “all patients we spoke with were complimentary of the staff and
“An area the inspectors focussed on was medical services; in particular the Macmillan accredited chemotherapy service on Heartwood ward. This received an “outstanding” rating”
S
pire Harpenden Hospital received a “Good” rating as a result of the two day inspection, with quality and safety “the top priority”. Julia Salmon, Hospital Director is delighted with the news; “I am very proud and fortunate to lead such a hardworking and dedicated team. I feel that this report reflects the fact that our patients are at the heart of what we do.” An area the inspectors focussed on was medical services; in particular the Macmillan accredited chemotherapy service on Heartwood ward. This received an “outstanding” rating. The report praises the patient centred care led by consultants, which is at the heart of Spire Harpenden’s values. Nurses feel that they have time to spend with patients and their relatives, supporting their needs. Matron, Cathie Hardie said “The results of our inspection are fantastic, and reflect the hard work
The senior management team, from left: Cathie Hardie, Matron and Head of Clinical Service; Chloe Senneck, Head of Sales and Marketing; Julia Salmon, Hospital Director; Sushil Vekeria, Finance and Commercial manager
100 FEBRUARY 2017
the hospital.” These satisfied patients reflect Spire Harpenden’s 2016 patient satisfaction results which showed that 99% of patients would recommend Spire Harpenden to their friends and family. Not only was patient care analysed by the inspectors, staff were also interviewed about their feelings towards the management of the hospital. The report found that “Staff felt that they were working in a supportive environment” and that “the Hospital Director and Matron were highly visible and very approachable.” To find out more please call the team on 01582 714 420 or visit the website www.spireharpenden.com Spire Harpenden Hospital, Ambrose Lane, Harpenden, AL5 4BP
NOW RECRUITING for clinical positions Apply online at www.spirehealthcare.com/ recruitment Spire Harpenden Hospital