May 2024 - One Bank

Our Values

ENTERPRISING

We’re entrepreneurial, creative and authentic.

TOGETHER

We believe in one shared vision and that we’re all vital cogs in the wheel. When we rise together, everyone succeeds.

From the Editor

Hello and welcome to our employee magazine - for our people, by our people! This monthly bank-wide publication keeps you in the loop with all the exciting events, latest news and special projects we're all working on - plus, anything exciting that's coming up in the volunteering calendar and so much more!

Got an idea for the next magazine? We're always interested to hear your feedback! .

Enjoy!

DrawWinner!

Congratulations to Rachael Hanby, Team Leader, 2nd Charge Lending who won the Green Deal draw for £250 towards a UK weekend break. She and her girlfriends have taken advantage of the opportunity to book a stay at the beautiful Hoseasons resort in Keswick for their colleague, Laura Walters’ wedding in July!

A Message From CEO Alex Mollart

The first quarter of 2024 has gone by in a flash. The start of the year has been very promising as we continue to build the UK’s greener, digital bank.

So, what’s the focus for Q2?

Climate change remains the biggest challenge facing our current and future generations, and the long-term trend to reduce emissions is set to continue. The opportunity for us continues to be huge as we help people with their journey to a more sustainable lifestyle. This has unfortunately resulted in us making a strategic decision to reduce our First Charge Mortgages ambitions and refocus on the business areas where we can make a bigger, greener impact.

We’ve also seen further changes to the Leadership Team, however I'm pleased to confirm that Steve Peacock will now remain with Tandem, in a new role of Customer and Controls Director and we’re also are excited to welcome a new Chief People Officer, Catherine Diamond who will join us in early July.

Building our Tandem Community

As highlighted in April’s Townhall, I’m excited to see how the product and marketing efforts take off in the coming months, with our newly reimagined Green Hub and the ‘green guy campaign’ both of which will spread the word and help us achieve our North Star of creating a wider Tandem community.

Charity update

I thoroughly enjoyed the day at Salford City Football Club’s Peninsula Stadium, launching our new charity partnership with Foundation 92. This partnership enables Tandem to extend our free Financial Education programme to even more schools and families in disadvantaged areas across Greater Manchester.

If you’d like to get involved with F92 and our other charity partners, volunteering dates are available in the Tandem Hub calendar. Especially now that the weather is (somewhat) improving, I'd encourage everyone to take full advantage of the two days volunteering that each employee can take each year, helping Tandem make that all important impact in our communities.

And finally

There’s some fantastic content in this month’s issue including a jam-packed week the L&D team have put together for Learning Week (13−17 May), an update on our One Million Minutes campaign and hearing from our current front-runner, Gavin Fowler and how to support the various fundraising events our colleagues are involved in. And not to forget the fantastic Culture Champion nominations for those across the bank displaying our BEST values.

I’d like to thank you all in your continued hard work and dedication – together we’ll continue to drive positive change and support the UK’s transition to a lower carbon economy.

Tandem's Green Hub Reimagined

Bringing green to your screen

Offering UK consumers amazing new features, a re-designed look and feel, plus a whole host of green and eco-friendly partners, Tandem’s Alex Mollart, CEO and Maria Khan, Director of Product and Digital, recently shared their vision of the next generation Green Hub.

Scan and see for yourself:

• Onboarding open to all

• Home screen with car, home and lifestyle dashboard

• EPC rating and house valuation with suggestions for improving home efficiencies

• Vehicle emissions and valuations

• MOT and insurance reminders

• Revamped banking services

• Credit score checker to help improve finances and CO2 emissions

If you’re interested in trying the app yourself, scan the QR code to have a look at our demo.

Foundation 92 partners with Tandem to deliver financial inclusion across Greater Manchester

We’ve officially launched our new corporate charity partnership with Foundation 92. The charity is founded by Manchester United's Class of '92, Gary Neville, Phil Neville, Nicky Butt, Paul Scholes and Ryan Giggs.

The new programme, developed using our expertise, will support young people transitioning through educational settings and vulnerable families facing poverty. The initiative will seek to empower vulnerable communities to take a leading proactive role in both

understanding and managing their finances, through both bespoke and community-wide educational awareness.

Having launched our own Financial Education programme in January 2023, we've reached over 2,500 young learners based in twelve further education settings throughout the North West, which makes this the perfect partnership to plug the gap for financial literacy.

This partnership enables us us to create a far-reaching, impactful, and life changing partnership, that achieves important life lessons and outcomes for the people across Greater Manchester – in communities facing hardship, disadvantage and inequality.

The initiative will target primary and secondary school pupils, whilst also supporting families in the community that face poverty and disadvantage.

Last month Tandem's Alex Mollart, Andrew Hurst and Debbie Waterman met with Ryan Giggs and F92 to launch the new partnership at Salford City FC’s Peninsula Stadium.

In addition to the Financial Education support, the team at Tandem will have opportunities to volunteer through organised days with F92 as part of our 2 days volunteering for every employee.

Visit our volunteering calendar on Tandem hub for more info

LEARNING WEEK

13-17 MAY 2024

Power to Grow

Power to Connect

Learning Power

Power to Engage

Learning Hero You inspire me

Took a language lesson, a baking class or a surfing lesson recently?

Learning Power 2024

From Monday 13th -Friday 17th May

What’s taking place

Monday

Career Story with Julian Nutley, Dave Briggs and Paul McGarrigle :

Tandem Bespoke Learning:

Tuesday

Learning week Hunt:

Progress to Success

Mentoring Programme:

Wednesday

Accessing External Qualification:

Owning your own career development:

Thursday

Virtual Escape Room:

Cooking session:

Friday

Well-being workshop:

Tandem Got Talent:

Stress Awareness Month

Throughout April we recognised stress awareness as part of Stress Awareness month and shared with you advice, tips and services available to help anyone struggling with stress in our Wellbeing Wednesdays Tandem Hub blog posts. Here's a round-up of what we highlighted.

Our Wellbeing days and training

New for Tandem this year, we have a number of wellbeing days taking place at Quaint Farm and Leighton Hall. More will be added to our events calendar as the year goes on so keep checking in to see what’s been added. We also have new ‘Understanding Wellbeing’ training sessions being run face-to-face in the offices. New dates will be available on the L&D Hub.

Our Mental Health First Aiders

Information on our MHFA’s, who they are and their responsibilities as a MHFA. We shared Ceri Stacey’s story on why she wanted to become a MHFA along with top tips on managing stress in the workplace.

Menopause Support

We’ve spoken a lot recently about our new Menopause Champions and the support we have available at Tandem. The effects of stress during the menopause, as well as the second-hand effect it can have on close family, friends and colleagues is well known. We also highlighted what guidance and support, Tandem as an employer is recommended to provide.

Your wellbeing matters

A round-up of all the available resources for stress and mental health available to you at Tandem, including the Wellbeing Centre on Tandem Hub, the Employee Assistance Programme, Health and Wellbeing page with MHFA, menopause, mental health webinars and our wellbeing days.

Keep checking in to Tandem Hub's health and welbeing page for support and regular updates.

Health and Welbeing page

New to

We’re continually working hard on our Tandem Hub to help improve our communications with you on all that’s going on around the bank! Here’s what’s new this month...

Branding and templates on Tandem Hub

There's now a page dedicated to our branding and Tandem templates. You can find this page from the Life at Tandem dropdown list.

From here you can download our up to date branding guidelines, powerpoint template and instructions, letterhead template, Tandem logos, icons, images and much more.

Make a suggestion!

Introducing our Hub champions

We now have our group of Tandem Hub contributors set up in each of the Tandem offices to make it easier to share news and events within your locations.

This means we can now segment the information we share so it’s more relevant and engaging for you. If you have anything you would like to share, just get in touch with your office's Hub Champion or if you want to share company-wide, contact Internal Comms.

Blackpool: Clare Boothroyd & Danielle Finnigan

Cardiff: Hollie Williams & Sara-Jane Gilbert

Durham: Louise Elms

London: Ella Boyd

Manchester: Mathew Graham

Have you seen our new Suggestion Box located at the bottom of the Tandem Hub homepage – you can use this opportunity for any suggestions on improving life at Tandem. A great opportunity to have your say and put any ideas forward, however big or small.

Social Media Corner

Flying the Tandem Flag on socials

Let's talk about flying the Tandem flag on our favourite social platforms! Sure, we all love to share our personal stories and moments online, but did you know you can also be a great brand ambassador for Tandem while you're at it?

Think of your social media profiles as your personal stage where you can spotlight the awesome stuff about working here and our company's values. It's like giving our customers, potential customers, and future colleagues a peek behind the scenes!

One of our North Stars is building a vibrant online community, and that means getting everyone involved. But remember, when you're online, you're not just representing yourself - you're repping Tandem too!

And remember to follow, like, tag and share Tandem’s posts on your own profiles to help us get the word out there.

So, here are some ground rules to keep in mind while you're posting:

1 Keep it confidential:

No sharing sensitive info or stuff that could put Tandem in a pickle.

2 Spread the love:

Let's keep things inclusive and respectful - no room for hate here!

3 Be transparent:

If you're talking about work stuff, let folks know you're part of Team Tandem and that your opinions are your own.

4 Protect privacy:

Respect everyone's personal space and don't go sharing their details without permission.

5. Use your head:

Before hitting that post button, think about how your words and actions might reflect on Tandem.

New StartersWelcome

Madina Katamara

Operations Administrator

Cardiff

Alastair Champkins

Treasury Manager

London

Amir Hashimi

Head of Secured Finance

London

Bruno Mackenzie

Customer Service Executive

Cardiff

Aaron Fry

Finance Manager

London

Jake Andrews

Sales Support Executive

Cardiff

Leah House

Customer Service Executive

Cardiff

Chloe Rossie

Customer Outcomes Testing Analyst

Blackpool

Sara Hardy

Operations Administrator

Cardiff

Anniversaries

March 5 Years - Neil Dempsey, Head of Lending Risk

5 Years - Kelsey Easter, Completions Assistant

Customer Service Executive

Cardiff

Luke Matthews

Customer Operations Specialist

Cardiff

Holly Hawthornthwaite

Executive Assistant Blackpool

Soheib Aslam

Underwriter (Motor Finance)

Cardiff

Congratuations

15 Years - Debbie Waterman, Head of Facilities and ESG

15 Years - Steve Beard, Managing Director of Mortgages and Loans

April 5 Years - Paul McGarrigle, Chief Operating Officer

5 Years - Christopher Heafield, Senior Credit Risk Analyst

5 Years - Gina Clark-Wood, Quality Service Training and Competency Manager

5 Years - Georgina Barker, Customer Outcomes Testing Analyst

5 Years - Navneet Madhray, Finance Analyst

5 Years - Samba Siva Tej Chaganti, Platform Engineer

5 Years - Phillip Eastham, Special Support Team Leader

Celebrating 15 years of adventure, learning and triumph Special Anniversaries

Debbie Waterman

Congratulations to Head of Facilities and Corporate Social Responsibiliy, Debbie Waterman who recently celebrated her 15 year anniversary working for Tandem.

In fact, Debbie has worked alongside Alex our CEO and Steve Beard, MD of Mortgages since July 1996, so we caught up with Debs to get the lowdown on what it's been like to work for Alex for so long, and how she's developed and grown in her career along the way.

"I first worked alongside Alex and a handful of legacy employees at Welcome Finance in July 1996. Fast forward to June 2005, and we embarked on Alex's independent venture, First Stop Financial Services. From that point on, it's been one wild ride!

As I look back on this milestone, I've been part of some incredible experiences on the Tandem journey.

Launching 1st Stop in 2005, I've donned many hats along the way, each role adding its own splash of colour to our collective narrative. From navigating the number-crunching maze as a Financial Director (despite my initial fear of numbers!), to the imaginative hurdles of property development, and underwriting, each position has left its mark on me.

My long stint as Director of Group Services oversaw vital areas like Human Resources, Quality Assurance, Complaints, Training, and Group Services, offering a firsthand glimpse into the heartbeat of our organisation. Compliance took centre stage for a

Waterman Debs x

while, ensuring we not only met, but exceeded regulatory standards.

Transitioning to Oplo was yet another chapter in our ever-evolving story. As Head of Facilities and Corporate Social Responsibility, I took pride in spearheading initiatives that align our business with environmental, social, and governance principles. It's why I poured my heart into creating Quaint Farm, now Tandem’s Health and Wellness partner. We've weathered many a storm, each a testament to our resilience and unwavering commitment to progress. Through it all, we've emerged stronger, more flexible, and more united in our vision for the future.

Looking forward, I'm thrilled to continue our innovation, foster collaborative partnerships, and make a tangible

impact see a vast horizon of opportunities for growth and development, and I'm honoured to play a pivotal role in propelling our success onward.

So, here's to 15 years of triumphs, hard-earned lessons, and unforgettable moments. To everyone who's been part of this journey – past, present, and future – I raise my glass. Together, we'll script the next exhilarating chapter of our success story.

Q1 results

This year, new for Tandem, we launched our One Million Minutes campaign. This campaign celebrates the acts of kindness our people are involved with in their own personal time. All these small actions can amount to a big impact in our local communities.

Anything from, helping a neighbour with shopping, volunteering with your local scouts, litter picking once a week or giving blood... if it's something additional you do unpaid in your own time, for the benefit of others, we want to hear about it!

So far, this first quarter, we have clocked up minutes from our peoples’ personal and Tandem volunteering.

Remember to log your minutes on Bamboo to be in the running for these fabulous prizes.

1st prize £2000 to help make a difference to your life

2nd prize £1000 towards your energy bills

3rd prize £500 supermarket vouchers

You can find out all about our One Million Minutes campaign and how to log your personal time on Tandem Hub

1st

2nd

3rd

We caught up with our current front-runner, Gavin Fowler, Internal Sales Manager in Cardiff to hear about how we spends his own personal time giving back.

I’m Gavin Fowler, and as well as being a husband and dad of 3 boys, I also coach three separate football teams in my spare time (not that I have much spare time now…)! My eldest son Alfie’s U12’s team, my middle son Thomas’s U9’s team, and the senior team that I played for from a child through to an adult.

Tuesday evenings are spent coaching, while my Saturday & Sunday mornings along with Saturday afternoons are taken up with games for all three age groups.

Football has always been a massive part of my life. I played it throughout my childhood, played as an adult, and still play now in an over 40’s league. Throughout my football life the one constant was always my dad.

As was always the case with me, my dad was there on the sidelines to watch both boys play. As the years passed by, every weekend come rain or shine, my dad would be there to support Alfie & Thomas just as he’d done with me over the years… And having been a football coach for over 20 years himself, he very rarely turned down the opportunity to get involved and help the kids wherever he could.

Covid-19 had a massive impact on all of our lives, but sadly I lost my dad through the pandemic which was a very difficult time for me and especially for my boys. The restrictions that came afterwards meant that the team Alfie played for required additional coaches to meet the criteria or the kids would not be allowed to play. Had my dad still been around he would have jumped at the chance, but with nobody else stepping forward I volunteered to help.

In the later years of his life my dad would give back to the community by making a donation via his workplace to the local homeless charity, and this is something that I’ve carried on in his memory

“A good coach can change a game, a great coach can change a life.”

since his passing. Every year since his passing the kid’s teams have done many fundraising events (walking Pen y Fan etc) to make a donation to the charity.

I realise this reads more about my dad than it does about me and my volunteering, but I wouldn’t be doing what I do now, if it hadn’t been for the example that had been set to me by my dad.

I had an unbreakable bond with my dad, a bond I also have with my boys, but getting involved with football coaching was exactly what I needed to help me deal with the loss of my dad, because football played such a big part in both of our lives.

I had thought about taking a backward step at the end of this season now we have Harry who is 6 months old, but when I received a message off a parent a few weeks ago with a photo reading, “A good coach can change a game. A great coach can change a life”, I’m not ashamed to say it brought a tear to me eye. It also made me realise how much I’d miss it, so it looks like that there are many more years of coaching to come so that I get to share the same experiences with Alfie, Thomas & Harry in years to come as I did with my dad.

We all have busy lives, we all have commitments outside of work, but if someone gives you the opportunity to help them or others out, then why not give it a go?! I won’t say it’s easy, because as well as the hours spent coaching or at games, there are many more uncounted hours that go unnoticed spent planning, organising, and dealing with parents, that so many others don’t see or appreciate.

I became a volunteer coach by chance, pursued it because of the example set to me, but I now choose to do it because of how rewarding & satisfying it can be!

Our

Fantastic Fundraisers

Alistair McLauchlan

London Half Marathon

On 7th April, Alistair McLauchlan, Junior Analyst from the London office, ran the London Half Marathon in aid of Maggie’s, a cancer care charity and one of our new Corporate Charity Partners this year.

Here’s how Alistair got on:

“The London Landmarks Half Marathon was a fantastic experience, with over 24,000 participants soaking up the iconic sights of London in the sunshine while supporting so many worthy causes. I'm thrilled to say that between the three of us that ran on behalf of Maggie's (me, my girlfriend and her best friend), we have so far managed to raise £2,200, with donations still being open!

Despite the physical challenge, the togetherness among the runners and the endless cheering crowds made it an unforgettable day. We're immensely proud to have contributed to such a great event and to Maggie's themselves and look forward to some well-deserved rest over the next few days!”

If you would like to donate on Alistair’s behalf you still can on his funding page

Alex Walker Charity Rugby Match

Alex Walker, Head of Recruitment, took part (and won!) in a woman’s charity rugby tournament in aid of the RFU Injured Players Association charity on 13 April, with her team Barnes Women’s squad.

Alex is extremely grateful to all those who donated money and said, “We had an amazing day at Twickenham and it was incredible to win the charity tournament at the home of English rugby! As the team who raised the most money for the Injured Players Foundation, we were able to use the England changing rooms, which was a surreal experience. Thank you to everyone who donated at Tandem, if you missed the opportunity and would like to donate, you can do so on my fundraising page

Fundraisers

We’ve had some super fundraising efforts taking place from individuals and teams across Tandem this year already, raising money for either our charity partners or causes close to their hearts. Here’s how you can help support them.

2nd Charge Mortgage team Brian House & Trinity Hospice

The Second Charge Mortgage team in Blackpool have been working hard organising fundraising events for two local charities close to theirs hearts with a fantastic raffle to be held this month and a casino charity night on 1st June.

Completions Assistant, Danielle Finnigan tells us whey these charities are so important and how we can all get involved to support these fantastic events:

“Both events will raise funds for Brian House & Trinity Hospice. We chose these charity because of the care they provide to families across the North West with support of free planned respite care, symptom control, nursing and practical care and bereavement support.”

“We currently have 11 people completing a 10k run on the 12th May on the promenade in Blackpool. Last years’ run saw more the 1,200 people compete and raised over £45,000 for Trinity Hospice.“

“So far, we have been able to raise £1,014 which is an incredible effort by the team. Donations can still be made through our Just Giving page and any contributions are appreciated. Please feel free to either sign up to complete the run with us or come down and support the team from the side of the road.”

Good luck to our runners; Sara Evans, Ryan Molyneux, Jade Sharpe, Leah Leeming, Scott Blakely, Katie Baron, Tia Walsh, Matt Gargett, James Hornby, Kristen Fielding and Rachel Hanby

CHARITY AWARDS NIGHT

All colleagues and guests are welcome to come along to this fantastic Charity Awards Casino night taking place on Saturday 1 June at the Excelsior Pub in Blackpool.

A great opportunity to let your hair down and have some fun with people across the business for two great causes. Tickets are £20 each which include entry, a welcome drink, playing tokens to get involved with our casino games and entertainment throughout the evening.

Book your tickets now

There’s also a raffle in Home Loans on 9 May!

Take part in Home Loans raffle to be in with a chance of winning...

• ‘The Royal box Experience’ for 4 people at Funny Girls, Blackpool

• ‘Club 3000 Bingo VIP’ for 4 people

• Karaoke booth at Marvins, Blackpool

• A selection of up to 17 bottles of various alcohol (including wine, prosecco & Vodka)

• £10/£5/£5 vouchers for any Joseph Holt pubs and many, many more prizes up for grabs!

The above prizes would not have been possible without the support from local businesses around Blackpool. Danielle Finnigan and Jade Sharp went out (in horrible weather conditions!) to get as many different businesses onboard to try and make the raffle as exciting as possible. And their efforts have been amazing!

Raffle tickets are available to purchase in Home Loans; £3 for one strip and £5 for two strips or email jade.sharp@tandem.co.uk

Auction

Keep an eye out on our campnay comms for news of the auction for a personally signed football by Ryan Giggs towards the end of June.

Eid al-Fitr

Last month, many of us celebrated Eid, following the Holy Month of Ramadan.

For many Muslims, Ramadan is a time for fasting, praying, reflection, discipline, community and family. The culmination of the Holy Month is Eid al-Fitr, the ‘festival of breaking the fast’, a time to express gratitude and celebrate the blessings of Ramadan.

Eid Mubarak!

Good luck to Dave Briggs, MF Managing Director and all the Motor Finance team in the upcoming Car Finance Awards.

Tandem have been shortlisted for two awards: Best

Culture Champions

As we integrate the BEST Values into our everyday lives, we continue to recognise those who live and work by our core values and walk the talk – leading by example.

Each month, we'll spotlight culture champions who have demonstrated they're using our core BEST Values to help make Tandem great!

Ben Thackwray, Head of Portfolio Credit Risk, Blackpool

Simple, Together and Enterprising

Ben understands the business well beyond his remit of Credit Risk, he always looks for ways his team can contribute to the business meeting its wider goals. He understands the need for balance in his decision making, and that Credit Risk - although conservative by definition - has commercial elements that have to be considered, which he does very well. He is a down to earth, plain speaking, fair and polite person to work with, he never has hidden agendas, he just tries to leverage his own knowledge to support his own team and make sure proposals made to the wider business are well considered, unbiased and easy to understand. Ben calls out unfairness where he sees it, and where this is contributing to poor culture and challenges this in a measured and appropriate way.

Thomas Low, Credit Risk Manager, Blackpool

Kyle Clark, Operational Support Officer, Operational Support, Durham Enterprising and Together

Kyle has become our quarterly social events organiser, taking it upon himself to gather information from colleagues on what they would like to spend the quarterly budget on asking for ideas, dates and opinions. Kyle successfully organised an event on St. Patricks Day for members of the Durham office to get together in Newcastle for an afternoon of bonding, food, drinks, laughs and for some a few sore heads the next day ha!! I can't wait for the next meeting to get planning again for quarter 2!!

Ceri Hodgson, Arrears Executive, Motor Finance, Durham

Gary Addison, Head of Security Operations

All of the BEST values

As the Head of Security Operations, Gary embodied Tandem's cultural values in his work. He consistently challenged the status quo by pushing boundaries and sharing innovative ideas, promoting an enterprising work environment. Gary simplified complex security processes by providing practical solutions and equipping his team with the necessary success tools.

His collaborative approach united people, encouraging open communication and fostering a shared vision. Gary believed in the team's collective success, recognizing that when everyone rises together, they achieve greater heights. He demonstrated that by working together, they could find creative solutions to any challenges. Gary's leadership style reflected Tandem’s cultural values, creating a positive and thriving work environment. He is one the best leader, leading by example.

Samridh Ashish, InfoSec Analyst, InfoSec

Sara-Jane Gilbert, First Line Controls and Assurance Analyst, Cardiff All the BEST values

Sara shows all of our BEST values continuously by always going above and beyond to organise and help facilitate engaging and thoughtful office activities and events, bringing everyone together as she does.

Nomiated by olivia O'Driscoll, Faciities, Cardiff

Ellie Walsh, Customer Operations Specialist, Cardiff (y) Together

Ellie had a strong March, continuing to support the business by working tricky and very sensitive deceased cases whilst also supporting the team with call taking. Ellie is quick to identify issues and suggest solutions which shows how dedicated she is regarding the success of the team. When the team faces challenges, Ellie often volunteers extra hours to get the job done. Ellie embodies Tandems value of Together, thank you from all of Ops!

Nominated by Simon Walters, Operations Team Manager, Cardiff

Ebony Scotland, Central Administrator, Blackpool

Ebony assisted her manager in completing an important and urgent task, fixing over 200 accounts on Sentinel! She completed the majority of the fixes herself whilst also keeping BAU tasks up to date, even working after her working day to ensure everything was completed. Thank you Ebony from your manager and everyone in Ops!

Nominated by Debbi Dullenty, Central Admin Manager, Blackpool

Michelle Newton, Customer Relationship Manager, Blackpool Together

During Q1, Michelle has supported the SST team with their backlog of work whilst their team members have been off. Michelle has taken this challenge in her stride even though she has only recently changed teams and is learning a new product. Michelle has been working accounts from multiple business areas within the SST remit in order to support them with their workloads. A huge thank you to Michelle from everyone in Operations for her help and commitment to our value of Together!

Nominated by Phil Eastham, Specialist Support Team Leader, Blackpool

Katie Stanley, Customer Relationship Manager, Cardiff Together

During March Katie supported the SST team with their workload whilst also continuing to manage her own work on Personal Loans. Katie made a big impact on the backlog of work in SST and is continuing to support them throughout April. A big thank you to Katie from everyone in Operations for her help and commitment to our value of Together!

Nominated by Phil Eastham, Specialist Support Team Leader, Blackpool

Ceri Hodgson, Customer Relationship Manager, Durham

Over the last few months Ceri has played an invaluable part in ensuring that our BBBOD accounts are maintained and worked as a priority. Most recently, when faced with limited resource, Ceri has supported another member of the team in learning this process and has taken this on, on top of her normal day to day tasks whilst always ensuring that the work is completed to the highest standard. Ceri is a real team player and we would be lost without her! A big thank you to Ceri from everyone in the Motor Finance team!

Nominated by Vanessa Stell, Motor Finance Collections Team leader, Durham

David Hughes, Customer Relationship Manager, Cardiff

Despite facing numerous challenges, including a reduced team due to annual leave and additional audit work, Karen has displayed exceptional dedication, resilience, and commitment to maintaining business as usual operations at the highest level. Throughout the past month, Karen has demonstrated remarkable strength and determination in managing the B&C portfolio amidst various obstacles. Despite the added workload, she has remained composed and focused, consistently delivering exceptional results while upholding the highest standards of quality and accuracy. Her unwavering commitment to excellence and adherence to Tandem values are evident in her actions every day. Thank you on behalf of Michelle, Steve, Phil, Tom and everyone else in Operations.

Nominated by Tom Price, Mortgages Team Leader, Cardiff

Hope Edmunds, Customer Operations Specialist, Cardiff

Hope has been recognised by her manager for her ongoing dedication and support. This was especially prevalent in March when Hope stepped up and managed the team in her managers absence. Hope did an excellent job despite lots of challenges coming her way, she even managed to get the team to complete all their e-learning! Well done Hope, a huge thank you on behalf of your team, Michelle, Phil & Jo.

Nominated by Joanne Buch, Operations Manager, Cardiff

David Hughes, Customer Relationship Manager, Cardiff

David consistently helps all members of the team and is also assisting other departments as they are short staffed with great feedback saying about how amazingly helpful he has been. A true pleasure to work with. Feedback from customer; "May I say the gentleman I spoke to was so very helpful. Lovely in this day and age to speak to a human being let alone someone as friendly and efficient as Dave."

Nominated by Rhiannon Thomas, Operations Team Leader, Cardiff

We want to continue to grow our culture and that starts with each and every one of you! All nominations submitted need to demonstrate how they're Brave, Enterprising, Simple or Together. Remember you can drop quick a recognition on Tandem Hub to a colleague with an ecard recognition.

Complete our Social Survey People Council Health, wellbeing and social

As part of our work within the Health, Wellbeing and Social, People Council committee, we’ve been looking at the recent responses from our Employee Engagement and Sunday Times Best Places to work surveys to allow us to focus on the health, wellbeing and social aspect to see how we can improve within these areas for 2024 and onwards.

As a result, we’ve created a social survey, (yes, sorry, it’s another survey) so that we can hear directly from you, in more detail what you would like to

see across this area. If you feel things are working well in this area, then please reflect this in your response.

The survey is completely confidential and will provide us with vital information on how we can increase, the social aspects across Tandem as a whole as well as within the offices individually. The results may mean that we trail some changes and ideas to see how successful they are, but ultimately we want to get the right mix for as many of our people as possible.

Complete the survey by 10th May

International Pet Day

For International Pet Day on Thursday 11 April we created a gallery of some of the wonderful companions we share our homes with. You can see the full gallery on Tandem Hub!