Doctors Hospital Health System (DHHS)
Welcome to Our Doctors Hospital Health System Family!
We are confident that you will find our organization a dynamic and rewarding place for your academic and career goals, and we look forward to your success.
The faculty and staff within Doctors Hospital Health System (DHHS) The Institute of Learning (DH-TIOL) are committed and positioned to help you achieve your goals and aspirations. For us, success is not a moment in time, but a journey filled with continuous learning, transformative experiences, and the ability to transcend the ordinary.
In Embarking on this Journey with you, we become “Your BRIDGE to Advanced Certifications.”
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Table of Contents
Message From The President & CEO
Welcome to our Doctors Hospital - The Institute of Learning (DH-TIOL) GLOW: Growing, Learning, Outreaching, and Wow! experience. Your investment in your education, learning, training, and certification is easily your highest value investment. This, you will not regret.
Developing skills and competencies for which you are credentialed are requirements in a knowledge industry like healthcare. We welcome you to our offerings enthusiastically and we want you to embrace your learning and training challenges with excitement and energy.
We intentionally ‘invest in and grow our own’ and so the mandate of our DHTIOL is to provide the facility through which this will happen.
I acknowledge the foresight of Mr. Barry Rassin, our foremost Hospital Administrator, who recognized that Ms. Charlotte Johnson (transitioning from a career in Critical Care Nursing) should assume the leadership of the forerunner entity to DH-TIOL: the Department of
Organizational Learning. Our former CEO, Charles Sealy supported Charlotte as she endeavoured to meet the increasing needs for training and certification in the clinical and non-clinical areas.
Currently, Christina Anderson has assembled a team of capable and invigorated professionals and faculty to serve an ambitious agenda. Our scope of DH-TIOL offerings is very impressive and growing!
I encourage persons not yet employed within our DHHS to seek entry into these certificate programs so that your eventual application is enriched and favoured by your graduate status. I implore all DHHS associates to take advantage of these opportunities for ‘next’ qualification. Our executive management team of leaders are expected to become adjunct faculty wherever the fit for their subject matter expert status allows.
Enjoy this integral part of our DHHS strategy. We believe that by continuous learning, we obtain continuous advantage, which supports our prevailing success and leadership in healthcare and related professions throughout our region.
Dr. C.W. Diggiss President & CEO
FEBRUARY 2025
Section I Doctors Hospital
MISSION STATEMENT
DH-TIOL seeks to provide preparedness to students pursuing credentials in the allied healthcare professions through its offerings of local and international certifications. DH-TIOL offers unique individualized learning, training, and certifying approaches to meet students where they are in their educational development.
VISION STATEMENT
DH-TIOL will become the leader in educational offerings for certifications in Allied Health professions in The Bahamas and beyond.
PHILOSOPHY
To be an educational institution of higher learning designed to prepare, provide, and position learners in an environment that fosters excellence. DH-TIOL strives to promote student success by ensuring the integration of cognitive, psychomotor, and affective learning domains. Programs are designed to develop critical thinking skills, academic competencies, and employability skills to assist learners in workforce readiness and professional development. The programs and
courses are delivered using various education models such as competency-based learning, mastery learning, and project-based learning facilitated by a team of qualified, professional faculty.
CORE VALUES
Welcoming | Our team of qualified faculty seeks to ensure that our students feel welcome when they enter our facilities.
Empathetic | We seek to always treat you with empathy by responding to your needs and concerns with genuine interest.
Committed | We deliver our services with a commitment to do the right thing, every day, with every student, and every encounter.
to our values and strategic goals
Accountable | We take accountability and ownership by seeking and accepting your feedback as an opportunity to learn and improve.
Respectful | We respect your right to privacy and dignity.
Pursuit of Excellence
| To consistently achieve excellence, we commit to understanding your expectations and performing at a level that exceeds them.
DIVERSITY STATEMENT
DH-TIOL welcomes all students, faculty, and staff to a learning environment that embraces diversity and provides equity, equality, inclusion, and justice. DH-TIOL does not discriminate against individuals due to race, ethnicity, color, nationality, sex, sexual orientation, gender identity and expression, class, religion, age, economic status, or geographic location. We seek to create an environment of WOW! SERVICE by consistently anticipating and exceeding the needs and expectations of our students, faculty, and staff. We strive to remove barriers to success by providing unique individualized learning, training, and certifying approaches by a team of qualified professional faculty, coaches, and mentors to meet students where they are in their educational development.
MOTTO
“Your BRIDGE to Advanced Certifications”
DHHS
At a Glance
Doctors Hospital East, our main facility on Shirley Street and Collins Avenue NP, is the manifestation of the late Dr. Meyer Rassin’s dream to provide quality health care to the region. It was formerly named The Rassin Hospital and was founded in 1955 by Dr. Rassin, a leading orthopedic surgeon, who opened the original 20,000-square-foot, 24-bed medical facility. The Rassin Hospital housed state-of-the-art equipment from the United States and the United Kingdom and was the most modern private hospital in the West Indies at that time.
In 1986, a group of Bahamian physicians bought the facility and renamed it Doctors Hospital. Beyond the healthcare space, Doctors Hospital has consistently served as an educational resource for associates through the Education Department, which was created in 1987. In March 2005, this department transitioned into Organizational Learning under the leadership of Mrs. Charlotte Johnson. As Doctors Hospital expanded into the Doctors Hospital Health System (DHHS), additional course offerings were made available to accommodate the needs of our associates and community. Under the DHHS president, Dr. Charles Diggiss, the ‘Vision 2025 and beyond’ was established with core values that foster a continued drive for excellence.
Being a ‘Best place to work’ became strategic priority #1. Its most significant initiative is ‘Associates first and under Dr. Diggiss’ leadership the DH-TIOL was birthed. As President and CEO Dr. Diggiss has continued the priority to Personal growth and Professional development with both the DH-TIOL and a workspace culture transformative experience ‘GLOW Journey to Best’.
DH-TIOL is a post-secondary institution that provides local and international certifications in allied health professions to improve the standards of care throughout healthcare facilities.
About The Student Handbook
This Student Handbook is your guide to student life here within the DHHS. This handbook has been prepared to inform you of Doctors Hospital’s history, philosophy, academic service offerings, students’ rights and responsibilities, academic policies, procedures, and practices, financial services, grading, examinations, and your path to graduation.
The information herein applies to all students of the DHHS community. This official document protects students, faculty, and staff and ensures that the institution is a safe environment that promotes learning and growth.
Section II
Academic Services
APPLICATION AND ADMISSION REQUIREMENTS
Persons interested in applying for any courses offered at DHHS may complete an application form via DH-TIOL webpage.
Alternatively, interested applicants may request the link to apply for a particular program from admissions@dhtiol.com. Admission requirements are dependent on the program for which the student is applying.
PROGRAM OFFERINGS
DH-TIOL currently offers local and international certifications. A list of program offerings may be accessed via DH-TIOL webpage.
REGISTRATION
The registration process is completed online via the DHHS DH-TIOL webpage. Interested candidates should ensure that ALL requirements are met to determine eligibility for program entry. Incomplete applications will not be considered. There is a standard nonrefundable application processing fee. The tuition should be paid in full as per the
program agreement. Students will not be eligible to receive completion documents with outstanding payments.
EXEMPTIONS
Students can be exempted from prerequisite courses, granted they meet the requirements set by DH-TIOL. Students must fill out a Course Exemption Form and submit supporting documents to be exempted from a course (e.g., Medical Terminology). Completed Course Exemption Forms and supporting documents should be submitted to the Office of Admissions and Enrollment ten (10) business days prior to the commencement of the program. Students whose request is processed and approved will receive an ‘EX’ on their grade report; this will not be calculated in the student’s grade point average (GPA).
PROGRAM DIVISIONS
DH-TIOL program offerings are categorized under the following divisions:
1. Technical Programs
2. Administrative Assistant Programs
3. General Medical Programs
4. Academic Enrichment Programs
5. Student Career Development
Applicants are encouraged to visit the webpage for a listing of programs and courses offered. In collaboration with the American Heart Association (AHA), DH-TIOL also offers international certifications in disciplines such as Basic Life Support (BLS), Advanced Cardiac Life Support (ACLS), Pediatric Advanced Life Support (PALS), and Heartsaver, which includes Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) with/without First Aid.
ORIENTATION
Student orientation is provided prior to the program’s commencement. During orientation, students receive an overview of DHHS & DH-TIOL, their program of study, and expectations to facilitate a smooth transition during the program period.
IDENTIFICATION CARDS
Once tuition fees are paid, proof of receipt should be submitted to the Admissions and Enrollment Officer for issuance of an identification card (ID). Students are required to wear their ID cards when they are on campus, accessing DHHS facilities, and offsite externship locations. Lost or stolen ID cards must be reported to the Admissions and Enrollment Office immediately. Replacement of ID cards will incur a fee of fifteen dollars.
RESOURCES
Students are required to purchase the necessary resources for their classes unless the materials/supplies are included in the tuition. Students will receive a list
of all materials/supplies needed to complete the program of study before the commencement date.
INTERNSHIP, EXTERNSHIP, AND PRACTICUMS
The program facilitator and the Office of Administrative Services will coordinate programs that require preceptorship, internship/externship/practicum experiences. Students must ensure that all requirements for the preceptorship, internship/externship/practicum rotations are met. Failure to complete requirements may delay successful completion of programs, thus delaying recommendation for certification examinations. Additional fees may be incurred if specific testing is required for clinical experiences.
WITHDRAWAL FROM A COURSE/PROGRAM
Students have the right to withdraw from any program or course at any given time. However, students must pay close attention to the withdrawal dates to avoid incurring financial losses. See Section V on refund policy related to a course or program withdrawal. Students who wish to withdraw after attending classes for any reason are encouraged to consult with the Admissions and Enrollment officer before making a final decision. However, should the decision remain to withdraw, a Student Withdrawal Form must be completed and submitted to the Admissions and Enrollment Department.
MEDICAL WITHDRAWAL
Students who withdraw from a course/program for medical reasons are entitled to do so without academic penalty, provided a medical certificate from a licensed physician confirming the inability to continue the course/program has been submitted. The medical certificate(s) should be submitted to the Admissions and Enrollment Department with a Student Withdrawal Form. Should the request be approved, a “W” will be placed on the student’s grade report and will not be included in the calculation of the grade point average (GPA).
WAITLIST
Students will be placed on a waitlist if a course/program is closed. Should space become available for the course/program, students will be notified via their email account and given a specified time to register for the course/program.
ADDING AND DROPPING COURSES
Students who wish to drop or add a course/program may do so officially during the designated Drop/Add period by completing a Course/Program Change and Withdrawal Form. The student’s transcript will not reflect any course/program dropped. However, failure to officially withdraw from a course/program will result in a failing grade. Course/Program Change and Withdrawal Forms must be submitted to the Admissions and Enrollment Department, and students are required to pay the stated Drop/Add fee.
DEREGISTRATION
Deregistration may occur due to failure to pay tuition fees within the allotted time frame. Once a course/program is reserved, students have seven (7) days prior to the program commencement date to either pay total tuition or the percentage agreed upon in the payment plan.
OFFICIAL TRANSCRIPTS
Upon completion of a course/program, students can request an official transcript from the Admissions and Enrollment Department once tuition is paid in full. A Transcript Request Form must be completed and submitted to the Admissions and Enrollment Department. Request for an official transcript will incur a fee.
Academic Forms Response Time
Waiting time may vary according to the type of academic service requested. The following provides an outline of wait periods for different courses/programs. STUDENT ACADEMIC FORMS
Section III
Students’ Rights And Responsibilities
STUDENT RESPONSIBILITIES
In an adult learning environment, each learner is entitled to rights, privileges, freedoms, and specific responsibilities. It is the responsibility of each student to:
• Learn and adhere to rules, regulations, policies, and procedures as set by DH-TIOL.
• Attend and participate in classes, be punctual, be prepared, and complete assignments on time.
• Understand DH-TIOL’s criteria for evaluating student success in all programs offered.
• Complete all requirements to earn a certification.
• Ensure academic integrity and honesty are upheld.
• Conduct academic affairs in a forthright and honest manner. If students are suspected of cheating, plagiarism, and falsification in their work, they will be subjected to procedural due process.
FREEDOM TO LEARN
As a student, you have the right to access higher education to meet your academic and/ or professional development goals. No student is barred on the basis of race, color, creed, ethnicity, nationality, ancestry, religion, age, gender or gender identity, sexual orientation, pregnancy, marital or familial status. DH-TIOL encourages students to embrace their freedom to learn and increase their intellectual and socioeconomic growth in the community.
FREEDOM OF EXPRESSION
Students have the freedom to openly discuss, inquire about, or express themselves about any subject matter of interest. In this freedom of expression, students must respect the views and opinions of others, including students, faculty, and staff. In addition, students are free to form reasonable judgments, views, or opinions about any course of study and have the right to reserve judgment about matters of opinion.
STUDENT EXPECTATIONS
Enrollment in DH-TIOL presumes an obligation on the part of the student to:
• Always act in a manner that is aligned with the Company’s Core Values.
• Uphold standards of personal and academic integrity.
• Respect the rights and privileges of all members of the academic community. If behavior infringes on others in the community or negatively impacts the
Company, DH-TIOL has the right to address the student’s behavior through the Student Code of Conduct process outlined in this publication.
• Respect oneself. Students should set personal expectations for themselves and appreciate their own talents that can help to improve their quality of life.
• Respect others. Students should be open to learning about and respecting others no matter their race, color, creed, ethnicity, nationality, ancestry, religion, age, gender or gender identity, sexual orientation, pregnancy, marital status, familial status, or disability status. All forms of harassment are discouraged and must be avoided.
• Respect the use of all property, including tangible goods such as buildings, materials, and equipment. Students must respect personal and company property, both inside and outside DH-TIOL.
• Respect authority, which includes faculty and staff, each of whom has specific responsibilities essential to the operation of the Company.
• Maintain personal integrity by following the company’s policies and the country’s national laws. Students should demonstrate characteristics of honesty and integrity in all aspects of their campus life, both on-site and offsite.
LEARNING ENVIRONMENT
DHHS is committed to providing a safe, comfortable, and effective learning environment for all its members. Any inappropriate behavior that may be detrimental to the success of the company’s education offerings are prohibited.
STUDENT CODE OF CONDUCT
All students enrolled in DH-TIOL must maintain professional standards of conduct. Behavior that serves as a threat or endangers the safety and/or health of students, faculty, staff, or property will not be tolerated. The following behaviors described in the subsections are inappropriate for the community of DH-TIOL:
Academic Dishonesty:
Academic dishonesty is any attempt of a student, whether successful or not, to engage in unethical activities related to teaching, learning, research, and other academic activities. The following are examples of academic dishonesty:
• Submission of work completed by another person.
• Work submitted without proper reference/citation.
• Lending work to another student.
• Turning in any work that has been bought, borrowed, or stolen as your own.
• Falsifying or inventing information.
• Submission of assignments generated by artificial intelligence (AI) platforms (for example, ChatGPT, Microsoft Copilot, etc.) are prohibited.
• Copying another student’s work or encouraging someone to do the same.
• Giving or receiving aid on any test or examination that requires independent work without the express interest of the instructor. This includes but is not limited to the use of technology (e.g., cellphones, tablets, laptops) or any unauthorized materials.
• Sharing test or examination details with another student.
• Possession of unauthorized study or test materials during the administration of a test or exam.
• Providing false information about the reasons for incomplete assignments.
• Alterations of resubmitted assignments without the permission of the faculty.
• Signing in for another student or having someone else sign in for you.
• Working as a group on individual assignments.
Plagiarism:
Plagiarism is defined as the use of another person’s work/ideas that is not your own, unintentionally or otherwise, without acknowledging the author. Plagiarism includes but is not limited to submission of copied, partially copied, or partially paraphrased work of another person as your own without proper citation/reference.
Non-compliance:
DH-TIOL expects all students to comply with policies, rules, and regulations outlined in this publication and/or directed by the Company’s officials.
Conduct Unbecoming of a Student:
Students are obligated to conduct themselves in a professional manner that is aligned with the DHHS Core Values and functions. Students are expected to uphold the Code of Conduct regarding personal and academic integrity. Furthermore, students should respect the rights and privileges of all members of DH-TIOL. Students should not act in any manner that threatens, endangers, irritates, disrupts, interferes with, obstructs, or is offensive to others. This includes but is not limited to:
• Disruptions within the academic setting (e.g., loud noises).
• Verbally abusing other students, faculty, and staff.
• Behaving in a lewd or indecent manner.
• Leading, engaging, or inciting others to disrupt the peace.
• Placing others in fear for their lives from physical danger or bodily harm.
• Engaging in reckless behavior that endangers the DHHS community.
• Intimidation as defined by implied threats or acts that inflict fear on another person.
Harassment:
Harassment is defined as illegal behavior towards another person, which includes but is not limited to abuse (e.g., physical, sexual, verbal, and psychological), threats, or assault resulting in mental or emotional suffering.
Bullying and Cyberbullying:
Bullying is defined as any intentional aggressive behavior that is used to dominate or intimidate another person. This behavior is usually repetitive and habitual. Some examples of bullying include physical, verbal, social, electronic, racial, sexual, and sexual preference.
Cyberbullying is a form of bullying using electronic devices. Under no circumstances will students who engage in these behaviors be protected by freedom of expression. Examples of behaviors considered to be cyberbullying include but are not limited to impersonation, cyberstalking, flaming, outing, harassment, trolling, trickery, catfishing, denigration, and exclusion.
Sexual Misconduct:
Sexual Misconduct refers to a type of violence that exercises power, control, and/or intimidation to harm another person. Acts such as sexual harassment, sexual assault, domestic violence, dating violence, stalking, indecent exposure, sexual exhibitionism, use of technology to send unwanted sexual material and messages, prostitution or the solicitation or employment of a prostitute, peeping or voyeurism, non-consensual sexual contact will not be prohibited.
Dangerous Items:
The use, possession, and/or storage of any firearms, dangerous weapons (e.g., knives), explosives, fireworks, or unauthorized hazardous materials or chemicals are prohibited.
Alcohol:
The use, abuse, or possession of alcohol is not permitted.
Drugs:
The use, distribution, and/or possession of illegal drugs or drug paraphernalia is not permitted. Drugs also include any controlled substance defined by law, such as prescription and/or recreational substances.
Smoking:
DHHS is a smoke-free campus and prohibits inhalation, exhalation, burning, or possession of lighted or heated cigars, cigarettes, pipes, or other inhalant devices (e.g., e-cigarettes) in which tobacco, tobacco substitute, leaf content, or other material is smoked.
Gambling:
Gambling, in any form, is prohibited on any of the campuses or when students are engaged offsite during externship.
Interfering with Fire Safety:
DHHS does not condone the misuse, tampering, or damage of the fire safety equipment, which includes but is not limited to the fire extinguishers, smoke alarms, sprinkler systems, or exit signs. No unauthorized burning of materials is permitted.
Solicitation:
DHHS does not approve unauthorized solicitation, sale, or promotion of any goods or services on campus.
Theft/Unauthorized Possession of Property:
Theft of property or possession of stolen property is prohibited.
Trademark Violation:
DHHS & DH-TIOL does not permit the unauthorized use (including misuse) of the Company’s name and/or images.
Violation of Law:
Violation of local laws, regulations, or ordinances is not permitted.
SANCTIONS
• Warnings - A written notice stating that the student has violated DHHS policies, procedures, and regulations.
• Redress - an apology that may be written or oral.
• Restitution - compensation in the form of monetary, service, and/or material replacement for loss, damage, or injury (e.g., property, books, etc.).
• Fine - a penalty that requires a student to pay a sum of money stated by DHHS for a violation that has been committed (e.g., damages to property).
• Probation - is a written reprimand given to a student due to a violation outlined in the Student Code of Conduct. The student will be given a stated period during which his/her conduct will be monitored and evaluated to determine if he/she can return to good standing. Upon completion of the evaluation process, the student’s status will be determined. Other conditions include but are not limited to:
◉ Exclusion from the use of DHHS’s facilities.
◉ Exclusion from sponsorship of educational programs.
◉ Exclusion from participation in educational programs.
• Suspension - separation of the student from DHHS & DH-TIOL for a stated time period due to a violation of the Company’s policies and regulations. Upon completion of the suspension period, the student is eligible to resume classes. However, readmission is not guaranteed and is at the sole discretion of the Doctors Hospital. The student will not be allowed to be on campus or attend any campus activities on or offsite during the suspension period.
• Expulsion - permanent separation of the student from DH-TIOL. Students are not allowed on campus, whether on or offsite.
• Revocation of Admission and/or Certification - Admission to or certification awarded from DHHS & DH-TIOL may be revoked for fraud, misrepresentation, or any other serious violations committed by the student that contradict the Company’s standards of obtaining the award.
• Withholding Certification - DH-TIOL may withhold awarding a certification otherwise earned until payments are made in full, or all sanctions imposed are removed.
STUDENT RECORDS
Students’ analogue records are placed in a secure, locked area that is only accessible to persons working in the Admissions and Enrollment Department to minimize the risk of disclosing academic and non-academic records to inappropriate personnel.
ACCESS TO RECORDS
Students have the right to gain access to his/her academic, financial, and/or conduct records. The student must submit a written request and present appropriate identification to the Admissions and Enrollment Department prior to viewing the personal file. All requests will be granted within 30 days of request. An authorized representative will supervise students during the revision of his/her file.
A student may receive a copy of their records to which they have lawful access upon payment of the stated fee. However, if a hold is placed on the student’s record due to pending payments owed to DH-TIOL the student is not entitled to receive a copy of his/her records.
RELEASE OF INFORMATION
Below are the guidelines regarding the release of information:
• Authorized officials of DH-TIOL, such as faculty and staff, shall have access to academic records. Access is also granted to DHHS authorized persons for research purposes as long as anonymity is maintained.
• Student transcripts will contain information about academic attainment and status exclusively. The official transcript is made available to students once they have completed and submitted a Transcript Request Form to the Admissions and Enrollment Department. Once the request is approved, transcripts will be processed within two (2) weeks.
• Information on conduct records will only be available to DH-TIOL and/or the expressed consent of the student involved.
• DH-TIOL will retain conduct records for a period of 10 years after graduation. However, records may be kept for an indefinite period of time if the student (1) is expelled for conduct reasons, (2) withdraws from the program prior to the resolution of a pending conduct matter, or (3) has a hold on his/her academic record or account. The Company may disclose the disciplinary proceedings against a student found in violation of DHHS & DH-TIOL policies, rules, regulations, or Code of Conduct to relevant authorities. The information disclosed will include the student’s name, the violation committed, and the sanctions imposed.
• Financial aid records shall not be made available to anyone without the prior written consent of the student involved.
• Medical, psychological, and counseling records will be maintained with the highest degree of privacy and confidentiality. Information from these records shall not be made available to anyone except the persons providing direct care and treatment to the student without the student’s express permission.
CONFIDENTIALITY
Confidentiality is the principle of maintaining the privacy of Company members by safeguarding information shared with another party. Confidentiality may be waived by written consent from the student to disclose private information. Additionally, confidentiality may be waived if there is evidence of information received that may pose harm or threat to self or others.
STUDENT SERVICES
DH-TIOL believes in providing assistance and support to students regarding their academic and personal growth and development. Therefore, the Company offers the following services:
• Academic Advising and Counseling
• Personal Counseling
• Health Service
• Financial Aid
• Career Development
Section IV
Policies and Procedures
ATTENDANCE AND PUNCTUALITY REQUIREMENTS
Attendance is necessary for the successful completion of courses/programs. Continued absences and tardiness can negatively impact the learner’s experience. Students are expected to attend all class sessions and to be punctual. Attendance will be recorded for all class sessions. Additionally, students must attend all required preceptorship, internships/ externships/practicum sessions. Students are considered late after arriving fifteen (15) minutes after the start time of the class. Failure to attend the first two weeks of classes will result in automatic withdrawal from the course/program. Students who miss a total of 25 percent of the class sessions will be automatically withdrawn from the course/program.
EXCUSED ABSENCES
An absence may be considered excused by having a valid reason for missing class and presenting the appropriate documentation. Excused absences may include, but are not limited to:
• Death/serious illness in the immediate family- Shall be interpreted to include but is not limited to parents, spouse/domestic partner, child/children, and siblings (e.g., brother, sister). Other considerations that may be given on a case-by-case basis.
• Accident/Personal Injury with a medical certificate
• Doctor Visit
• Family Obligations
• Urgent employment-related travel
• Statutory governmental responsibilities- refer to matters such as jury duty and subpoena of court appearance.
LATE SUBMISSION OF ASSIGNMENTS
Students are encouraged to meet all assignment deadlines. Failure to meet assigned deadlines will result in a grade deduction of 5% every 24 hours from the original date set.
ELECTRONIC DEVICES
DH-TIOL will provide all students with internet access for academic purposes. Inappropriate use of internet access may result in disciplinary action. Faculty will use their email system to communicate with students for academic purposes. Furthermore, cell phones or other electronic devices will not be used during class times unless otherwise instructed. Similarly, no form of electronic devices, including cell phones, will be permitted during examinations.
If electronic devices such as tablets are permitted for learning purposes by the faculty, please ensure that the device is not disruptive to the learning environment. Cell phones are to be in silent mode. However, if a call must be answered, students are asked to step out of the classroom and return as soon as possible.
OFFICE HOURS
Full-time faculty are required to make available at least two (2) office hours each week to students for academic support, guidance, and counseling. Students who are unable to attend any of the designated office hours should arrange an appointment to meet with the faculty on an agreed date and time. Office hours with adjunct faculty may be arranged with the adjunct faculty and students.
COMPLAINT PROCESS FOR STUDENTS
DH-TIOL is committed to hearing and addressing all complaints received by students. Students are encouraged to express questions or concerns with the faculty or staff managing their course/program. Should there be no resolution after speaking to the course/program faculty or staff, a formal letter of complaint should be drafted and submitted to the Student Affairs Officer for further evaluation. Upon completion of this process, all parties involved will receive further communication from the Student Affairs Office.
Students are reminded to ensure they comply with the Student Code of Conduct when communicating complaints. If students are found in violation of any standard of the Code of Conduct while communicating, they will not be exempt from sanctions themselves.
DRESS CODE POLICY
The Company aspires to provide an environment of excellence and professionalism. While on campus, it is expected that students exercise mature judgment and personal responsibility in dress attire. For programs that require a particular dress code for preceptorship,
internship/externship/practicum experiences, students are asked to follow the program’s requirements. For classroom purposes, attire that is not allowed includes:
• Hats and caps
• Tops that expose the midriff
• Pants that reveal buttocks
• Pants that show underwear
• Tops revealing excessive cleavage
• Clothing that reveals underwear
Students who fail to comply will be given a verbal warning and asked to change into appropriate attire. Repeated offenses of the dress code policy will result in revoked access to classes or the clinical environment.
SAFETY MEASURES
In the event of any emergencies, please utilize the following codes:
Code Red
Code Blue
Code Yellow
Fire or Explosion
Cardiopulmonary Arrest
Code EVAC
Code Pink
Evacuation
Infant or Child Abduction
Highly Infectious Disease Bomb Threat
Code Black
Code Orange Security Stat
Code Grey
Code Hazmat
External Disaster
Internal Disaster
Hazmat Spill/Chemical Spill
Code Silver
Combative Person
Weapon/Hostage Situation
To activate a code, dial 6666 (offsite: dial 919)
Section V
Student Financial Services
FINANCIAL RESPONSIBILITY
Students are responsible for all costs incurred while enrolled at DH-TIOL. In addition, students should be aware of financial deadlines (including scholarships and financial aid) and account balances.
FEE STRUCTURE
The fees that are payable at registration include:
• Tuition
• Certification examination fee (if applicable)
• Compulsory fees:
◉ Application fee
◉ ID Card (one-time fee)
◉ Insurance fee (optional; a student medical liability waiver form to be completed should a student decline insurance coverage).
◉ Technology fee
Students are required to pay the above-mentioned fees, if applicable. For more information, please contact the bursary officer (please refer to contact information at the end of this handbook).
BURSARY OFFICE OPERATING HOURS
The Bursary Office ensures the effective management of the Company’s financial operations. The normal operating hours of the Bursary Office are Monday -Friday, 8:00 am- 4:00 pm.
SCHOLARSHIPS AND AWARDS
The DHHS Dr. Meyer Rassin Foundation Scholarship is an award offered to Bahamian students pursuing higher education in healthcare each year. The deadline for applications is March 31st of each year. However, only successful candidates will be contacted.
FINANCIAL AID
Financial assistance is available for eligible students to help defray part of their educational expenses. Students may be eligible for financial aid based on their financial needs and academic standing. Financial aid may include institutional grants and/or employment. Students can complete a Financial Aid Form and submit it to the Bursary Office along with the supporting documents. For more information, please contact the Bursar Office.
PAYMENT OPTIONS
There are multiple payment options available for students to submit tuition fees and other applicable fees. Some of these options are as follows:
• A DHHS or DH-TIOL Cashier’s
• Online Transfer
• Wire Transfer
For additional information regarding online and wire transfers, please contact the Bursar Office.
INSTALLMENT PAYMENT PLAN
Students are required to pay their bill in full. However, should students require payment plan options, DH-TIOL does provide installment payment plans. Installment payment plans are a contractual agreement between the student and DH-TIOL, which allows the students to make payments based on the number of installments specific to the period of study. For more information, please contact the Office of Bursary.
REFUND POLICY
A full or partial refund of tuition and fees will be granted once a student’s registration is canceled. Students requesting a refund must complete the Refund Request Form and submit it to the Bursary Department. The percentage of refunds may vary according to the following:
Refund Schedule:
Winter, Spring, Summer, and Fall Quarters
• Two weeks before class starts- 100% refund
• One week before class starts- 90% refund
• During the first week of class- 75% refund
• Second week of class- 50% refund
• Withdrawal after the second week of class- NO REFUND
The following fees are non-refundable: application, student ID, Drop/Add, and installment payment plan fees. Students who pay in full or in installments and withdraw from a course or program after the refund dates are not entitled to a refund.
Section VI
Grading and Examinations
GRADING SCALE INTERPRETATION
The following grading scale provides an outline of the percentage, letter grade, and grade point average (GPA).
COURSE GRADING CRITERIA
Students must pass a course/program of study with a minimum of 80 percent to graduate
TRANSCRIPT ABBREVIATIONS
I- Incomplete
W- Withdrawal
XS- Extraordinary Sitting of Examination
EX- Exemption
{R}- Repeated Course/Program
HONOURS LIST
Students who achieved a cumulative GPA of 3.0-3.49 at the end of a program will be added to the Honors list.
PRESIDENT’S LIST
Students who achieved a cumulative GPA of 3.50 and above at the end of a program will be added to the President’s list.
INCOMPLETE GRADES
In the unlikely event that a student must withdraw from their program of study due to circumstances beyond their control (to be determined on a case-by-case basis), a written request is submitted to the Student Affairs Department for evaluation. If the request is approved, a contract is drafted between the student and DHHS whereby the student will
receive a letter grade ‘I’ for incomplete and be granted the opportunity to complete the program of study within a specified time period. Failure to complete the program within the specified time period will result in the student receiving the letter grade ‘F’.
EXAMINATION PROCEDURE
Students must complete all mid-term and final examinations and perform practical examinations, if applicable. The instructor will provide dates of written and/or practical examinations at the beginning of the course or at least four weeks before the examination period. Failure to participate in an examination or complete a final project or practical assessment may result in a failing grade or an incomplete.
All examinations will be taken during the designated exam scheduled period. Students who are unable to write the examination MUST have a valid reason and present evidence to the Office of Student Affairs immediately. Upon review and approval, a new examination date will be determined. Valid reasons include but are not limited to:
• Personal illness or injury.
• Sudden death or acute illness of an immediate family member.
• Urgent employment-related travel.
• Statutory governmental responsibilities- refer to matters such as jury duty and subpoena of court appearance.
• Representation in cultural or sporting activities nationally or internationally.
Illness, Injury and Death:
If a student misses an examination due to illness or injury, a medical certificate must be submitted.
Cultural or National Sporting Activities:
If representing a cultural or national sporting activity, a letter from the agency stating your role and participation details must be presented.
Employer-Related Travel:
If a student must participate in employer-related travel, a letter from his or her employer stating name, position, and travel dates should be provided.
Statutory Governmental Responsibilities:
If the student has statutory governmental responsibilities, evidence must be provided.
Non-Valid Excuses:
Non-valid excuses for missing an examination include but are not limited to:
• Misreading or oversleeping.
• Personal travel.
• Routine employment demands.
• Not studying or poor preparation.
• Planned events such as weddings or birthday parties.
MID-TERM EXAMINATION
Many courses/programs may have a mid-term examination. Students must be knowledgeable about the scheduled date and time for their mid-term examination. Once students complete the mid-term examination and it has been graded, they will have a chance to determine if they need to devote more time to study, seek additional assistance (e.g., tutor), or consider withdrawal from the course.
FINAL EXAMINATION
The final examination is a required method of assessment at DHHS. Students are responsible for knowing the exact date and time for their final examination. If students miss their final examination for any non-valid reason, they will receive the letter grade ‘F’ for the final examination.
EXTRAORDINARY SITTING OF EXAMINATIONS
Extraordinary sitting of examination is applicable for students who, due to extenuating circumstances, missed the originally scheduled examination. Students may request extraordinary sitting of examinations for the following reasons:
• Sudden death/serious illness in the immediate family- Shall be interpreted to include but not limited to parents, spouse/domestic partner, child/children, and siblings (e.g., brother, sister).
• Accident/Personal Injury- must produce a medical certificate
• Statutory governmental responsibilities- refer to matters such as jury duty and subpoena of court appearance; must produce proof or documentation.
• Representation in cultural or national sporting activities nationally or internationally.
Failure to sit scheduled examinations does not justify an extraordinary sitting of examinations. As a result, students will receive the letter grade ‘F’ for the mid-term and/or final examination.
Students must complete and submit a request for an Extraordinary Sitting of Examination Form to the Admissions and Enrollment Department and pay the stated fee for the same no later than seven (7) days after the days of the originally scheduled examination.
ACADEMIC COMPLAINTS
Any complaints about instruction or grades should be resolved between the student and the course instructor. In the event that the student and the course instructor are unable to resolve the complaint(s), the student is encouraged to complete the Academic Complaint Form prior to the end of the last day of class for revision and feedback.
GRADE APPEAL
Should there be any discrepancies or concerns related to final grades, students have the right to appeal. Students are encouraged to schedule a meeting with the course instructor to seek resolution. If the matter is not resolved, the student can complete and submit a
Grade Appeal Form to the Office of Student Affairs for evaluation. This process will incur a fee. The final decision will be disclosed within ten working days after submission.
REMEDIATION
Students who are not successful in meeting the course/program requirements have the opportunity to remediate. A total of three chances are allowed for remediation. Grade Appeal Form to the Office of Student Affairs for evaluation. This process will incur a fee. The final decision will be disclosed within ten working days after submission.
Section VII Graduation
ELIGIBILITY TO GRADUATE
Students can apply for graduation upon successful completion of a course/program of study requirements, in addition to ensuring that tuition is paid in full.
APPLICATION FOR GRADUATION
Students who are eligible to apply for graduation should complete and submit a Graduation Application Form and a copy of their completed tuition payment.
AWARDS
President’s Award
Recipients of this award must meet the following criteria:
• Demonstrated exemplary qualities in two or more of the following areas:
◉ Exclusion from the use of DHHS’s facilities.
◉ Exclusion from sponsorship of educational programs.
◉ Exclusion from participation in educational programs.
• Modeled traits in alignment with DH-TIOL. Core Values.
• The recipient must achieve a minimum GPA of 3.50.
Valedictorian Award
The recipient of this award is presented to the student who has obtained the highest cumulative GPA overall.
Salutatorian Award
The recipient of this award is presented to the student who has obtained the second-highest cumulative GPA overall.
Most Outstanding Student Awards
Recipients of this award are presented to students who achieved the highest cumulative GPA specific to their course/program.
Section VIII Contact Information
Doctors Hospital - The Institute of Learning (DH-TIOL)
Telephone: (242) 302-4670
Director of Education
Christina Anderson
Email: canderson@doctorshosp.com
Telephone: (242) 302-3328
Faculty
Allea Brown
Email: abrown@doctorshosp.com
Telephone:(242) 302-4951
Landy LaRoda
Email: llaroda@doctorshosp.com
Telephone: (242) 302-4954
Administrative Staff
Cliora Newbold
Admissions, Enrollment Student Experience
Email: cnewbold@doctorshosp.com; admissions@dhtiol.com
Telephone: (242) 302-4002; 820-3822
Petrika Ruecell
American Heart Association Administrator, Bursar
Email: pruecell@doctorshosp.com
Telephone: (242) 302-4670
Rashann Symonette
Administrative Officer
Email: rsymonette@doctorshosp.com
Telephone: (242) 302-4665
Affiliated Departments
Cashiers
Email: cashiers@doctorshosp.com
Telephone: (242) 302-4620
Communications
Email: communications@doctorshosp.com
Telephone: 302-4600
Environmental
Telephone: (242) 302-4922
Human Resources
Email: hrstaff@doctoshosp.com
Telephone: (242) 302-4626 / 302-4724
Management Information Systems (MIS) Department
Email: mishelpdesk@doctorshosp.com
Telephone: (242) 302-4632
Security
Telephone: (242) 302-4712
Transport
Email: dhfleet@doctorshosp.com
Telephone: (242) 829-3616
