city guide Amsterdam + Metropole REGIOn
accessible ROUTEs through Amsterdam
CONTENT
4
Visiting Amsterdam?
10
5
Useful Information
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6
Transport in Amsterdam
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Accessible Routes & Attractions
Route 1 The Plantage Neighborhood. In this neighborhood you will find restaurants, the Jewish Historic District, the Rembrandt House and Hortus Botanicus.
No Problem!
Route 2 Amsterdam’s first harbour. This route brings together history and contemporary developments; discover Oosterdokseiland and the Maritime Museum.
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Route 3 The old town. Master the oldest part of Amsterdam with plenty of restaurants along the way for a drink or bite.
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Route 4 The Canals of Amsterdam. Enjoy a lunch on the Leidse Square, gamble at Holland Casino and find treasures in the museums, shops and old treasury room.
26 Route 5 Amsterdam with kids. An accessible route for families with little children and children with physical limitations.
STREETS, 30 SHOPPING MARKETS + extra tips
32 METROPOLE REGION AMSTERDAM
34 COLOPHON
CITY GUIDE AMSTERDAM & METROPOLE REGION Accessible ROUTEs through Amsterdam
Use of public transport with physical limitations Short barrier free routes along the highlights Restaurants without steps or stairs
Markets and accessible shopping streets
How to reach the highlights in the Metropole
visiting Amsterdam? no problem!
This city guide includes tips for accessible restaurants and sights of interest that have been collected togethers with residents of Amsterdam with limited mobility. The recommended routes and locations are accessible for: »» People that want to enjoy the city on a slow pace »» Families with small children »» People with limited mobility »» People that use a wheelchair or mobility scooter In this city guide you will find maps with shorts routes that guide you along the city’s highlights. Next to the routes, information can be found about: »» Museums and attractions »» Nice accessible restaurants »» Accessible and regular toilets »» The length of the routes »» The duration of the routes »» How to reach the routes Additionally, this city guide includes: »» An explanation about the use of public transport in and around Amsterdam »» Markets and accessible shopping streets »» Information about sights of interest in the wider surroundings of Amsterdam; the Metropole region Amsterdam All venues in this city guide can be reached without stairs.
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How to use this guide Attractions Museum Market Sight of interest Souvenirs Restaurant / Bar
Useful information
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Tourist Information Amsterdam The Tourist Information office is partly on the ground floor and partly on the 1st floor. This floor can be reached with the elevator at the GVB office. Stationsplein 10 1012 AB Amsterdam
Accessibility of buildings Information about accessibility of buildings in Amsterdam can be found on: www.accessibleamsterdam.com
Or with the Dutch app ‘Ongehinderd’. Zoo
Bridges Wide path, well paved Wide path, well paved, steep incline Narrow path, steep incline
The accessibility of shopping streets is being improved by the initiator of Winkeltoegankelijkheid Nederland. Medical information Pharmacy Leidsestraat Leidsestraat 76 1017 PD Amsterdam
Doctors Service Foundation of Amsterdam:
Tel: 0031 (0)88 0030 600 www.huisartsenpostenamsterdam.nl/ english-summary
Hospital and emergency post: St. Lucas Andreas Hospital Jan Tooropstraat 164 1061 AE Amsterdam
Transport in Amsterdam
Trains From Schiphol Airport the wheelchair accessible train is the slow train called ‘Sprinter’. This train has an entrance on platform level and space for wheelchair users. The fast ‘Intercity’ trains have entrances with steps. A ramp can be arranged in advance by calling the NS Helpdesk. Call up to an hour in advance to: Tel: 0031 (0)30 235 7822
Schiphol Airport and Amsterdam Central Station have elevators.
M Metro De metro stations in Amsterdam are accessible with elevators. The entrances of the metros are on platform level. From Amsterdam Central Station, metros depart to Nieuwmarkt, Waterlooplein, Amstel, RAI and Bijlmer Arena.
Trams Trams are the main method of transport in Amsterdam, apart from bikes. The newer trams, the majority, have an accessible space in the middle part. The trams have two entrances, in the middle and in the front. The entrance in the middle is wide, but most of the time not on the same level as the platform. The trams are equipped with ramps, which the conductor can put in place. The less frequent old trams are not accessible as they have stairs at the entrances.
Busses Most busses in Amsterdam are accessible. The middle entrance of the busses are low and therefore more easily accessible. If the bus can be entered without a ramp depends on the height of the platform. In the middle of the bus is a spacious area for wheelchair users.
“If you take the tram in the city centre of Amsterdam, it’s smart to wait in front of the shelter on the platform of the tram stop. As such, you can make eye contact with the tram driver and he will make sure the wheelchair accessible entrance stops in front of you. It’s faster and easier to enter the tram.” Ton Blans, works at the police and Amsterdam Centrum Drempelvrij. “Schiphol assistance needs to be requested 48 hours in advance. I recommend to be at the airport 1 or 2 hours in advance, this depends on your type of wheelchair.” Annebel de Geus, likes to visit concerts and lives in Amsterdam.
Schiphol Airport Do you arrive or depart from Schiphol Airport, feel free to send an email to:
info@accessibletravelnl.com
for a document with information about assistance for people with disabilities at Schiphol Airport.
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Parking
Taxi companies
Bikes
Amsterdam has parking spots reserved for people with disabilities . Look for the signs with a wheelchair and without a fixed license plate number. You can park on these spots with a European parking card for people with disabilities.
TCA is the biggest taxi company in Amsterdam and always has taxis available. However, for wheelchair accessible vehicles, it’s convenient to reserve in advance. The following taxi companies have accessible vehicles with ramps or lifts.
Visit Starbikes Rental to experience a ride on a special bike. This bike shop behind Amsterdam Central Station hires a bike with wheelchair platform, the Velo Plus bike, the O-Pair bike, the Fun2Go bike, Tricycles and regular bikes.
http://www.amsterdam.nl/ parkeren-verkeer/parkerenamsterdam/gehandicapten/ gehandicapten/kaart/
Connexxion Tel: 0900 8876
De Ruyterkade 143 1011 AC Amsterdam Tel: 0031 (0)20 620 3215
Canal cruise Blueboat Company has vessels with a platform lift, which enables everyone to board the cruise. A reservation in advance is necessary as you have to check at what time the vessel with platform lift is departing. Arrival and departure: Stadhouderskade 30 1071 ZD Amsterdam Tel: 0031 (0)20 679 1370
Van der Laan Tel: 0031 (0)20 647 4700
Ferry The ferry is accessible for all as it has one level and no steps or stairs. The ferry docks behind Amsterdam Central Station. From the ferry it’s a 10 minute walk to the Dam Square.
Passenger Terminal The cruise lines dock at the PTA in Amsterdam. This building is easily accessible and has a restaurant, terrace and parking. Cruise lines: Piet Heinkade 27 1019 BR Amsterdam River cruises: De Ruyterkade Oost of Javakade
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Westerpark
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Accessible routes and attractions in amsterdam The Plantage Neighbourhood Amsterdam’s first harbour The old town
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The Canals of Amsterdam Amsterdam with kids
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Attractions
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Ma u r i t s k
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18
Rijksmuseum NEMO Maritime Museum Public Library Passenger Terminal Amsterdam Artis Royal Zoo Amsterdam Museum Rembrandt House* EYE Filmmuseum Van Gogh Museum Concert Building Heineken Experience Madame Tussauds Body Worlds* Hermitage Museum Old Church Anne Frank House* Tropenmuseum
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Tourist Information Amsterdam
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Attractions marked with a * are not fully accessible. Please, find more details on: www.accessibletravelnl.com/accessibleplaces
Route 1
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the Plantage Neighbourhood
1
Eetcafe Tisfris
Sint Antoniesbreestraat 142, 1011 HB Amsterdam
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Length of route: 1 km Duration (without stops): 16 minutes Parking: Parkking Waterlooplein Public transport: metro from Amsterdam CS, tram 9 or 14 to Waterlooplein
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2 Rembrandt House
Jodenbreestraat 4, 1011 NK Amsterdam
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3 Gassan Diamonds
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Nieuwe Uilenburgerstraat 175, 1011 LN Amsterdam
4 Waterlooplein Market Waterlooplein 2 Amsterdam
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5 Portuguese Synagogue Mr. Visserplein 3, 1011 RD Amsterdam
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6 Jewish Historic Museum Nieuwe Amstelstraat 1, 1011 PL Amsterdam
7 Hortus Botanicus
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Waterlooplein, Tram 9,14
8 Olijfje
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Plantage Middenlaan 2a, 1018 DD Amsterdam Valkenburgerstraat 223 D, 1011 MJ Amsterdam
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Eetcafe Tistris
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›› Entrance: small step ›› Elevator: n.a. ›› Adapted toilet: no
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Rembrandt House ›› Entrance: plateaulift ›› Elevator: yes, not to all levels ›› Adapted toilet: no
Gassan Diamonds
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Waterlooplein Outside Market
›› Entrance: n.a. ›› Elevator: n.a. ›› Adapted toilet: yes
›› Entrance: no steps ›› Elevator: yes ›› Adapted toilet: yes
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Discover a world of diamonds with a free guided tour.
Portuguese Synagogue ›› Entrance: no steps ›› Elevator: yes ›› Adapted toilet: yes
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Jewish Historic Museum
›› Entrance: no steps ›› Elevator: yes ›› Adapted toilet: yes
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Olijfje ›› Entrance: no steps ›› Elevator: n.a. ›› Adapted toilet: no
Nice restaurant with good staff. It is wheelchair accessible, but does not have an accessible toilet. Make a reservation in advance: Tel: 0031 (0)20 330 4444
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Hortus Botanicus ›› Entrance: no steps ›› Elevator: yes, platform lift to toilets ›› Adapted toilet: yes
Enjoy tropical surroundings in the middle of the city with a bite and a drink. The paths are made from gravel or turf with hills and bends. Not all greenhouses are as accessible, but the gardens are still worth the visit.
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“At Restaurant Olijfje I can easily get inside and the staff is good. They don’t have an accessible toilet”. Ton Blans, works at the police and Amsterdam Centrum Drempelvrij. “My favorite in the neighborhood is the Hortus Botanicus, also during the winter!” Natasha de Haan, resident of Amsterdam and owner of company Opwielen.”
© Vintage, Morpheus, Flickr
Westerdok
Route 2
Amsterdam’s first harbour Length of route: 4 km Duration (without stops): 50 minutes Parking: Parking Centrum Oosterdok Public transport: the route starts within several minutes from Amsterdam Central Station Br
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Starbikes Rental
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›› Entrance: no steps ›› Elevator: n.a. ›› Adapted toilet: yes
Rent a wheelchair bike, Fun2Go bike, Velopair of Firefly! Enjoy a cup of coffee and a sandwich before or after your bike trip.
La Place Bibliotheek Amsterdam
›› Entrance: platform lift to 1st floor ›› Elevator: yes, to restaurant level ›› Adapted toilet: yes Pleasant restaurant on the top floor of the Amsterdam Public Library with great views. A 10 minutes walk from Amsterdam Central Station.
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Maritime Museum ›› Entrance: no steps ›› Elevator: yes ›› Adapted toilet: yes
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© Amsterdam, Maritime Museum. Albert Bakker, 2011. Flickr
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Vapiano
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›› Entrance: no steps ›› Elevator: yes ›› Adapted toilet: yes Italian restaurant where antipasti, pizza and pasta are prepared in the open kitchen.
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Skylounge Doubletree by Hilton Hotel Amsterdam CS ›› Entrance: no steps ›› Elevator: yes ›› Adapted toilet: yes
Amazing bar with huge outside terrace and the best views on Amsterdam from different angles.
EYE Film Museum ›› Entrance: no steps at back entrance ›› Elevator: yes ›› Adapted toilet: yes
Visit the Film Museum or go to the movies in the extraordinary EYE. You can also lunch or dine here with nice views on river IJ and the boats passing by. Reserve in advance. Tel: 0031 (0)20 589 1402
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Smits Koffiehuis ›› Entrance: no steps ›› Elevator: yes ›› Adapted toilet: no
Route 3
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Length of route: 3 km Duration (without stops): 36 minutes Parking: Parking Bijenkorf Public transport: Tram 1, 2, 4, 9, 16 or 24 from Amsterdam Central Station
ters
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Amsterdams Kaashuis & Souvenirs Henri Willig Haringpakkerssteeg 10hs, 1012 LR Amsterdam
2 Restaurant CafĂŠ in de Waag Nieuwmarkt 4, 1012 CR Amsterdam
3 Kapitein Zeppos
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Gebed Zonder End 5, 1012 HS Amsterdam
4 Kalvertoren
Singel 457 1012 WP Amsterdam
6 Begijnhof
Begijnhof 30, Amsterdam
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5 Restaurant Blue
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Kalverstraat 212-220 1012 PD Amsterdam
7 Amsterdam Museum Kalverstraat 92 1012 PH Amsterdam
8 Bijenkorf Kitchen Dam 1, 1012 JS Amsterdam
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Amsterdams Kaashuis & Souvenirs Henri Willig
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›› Entrance: no steps ›› Elevator: no ›› Adapted toilet: no
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Kapitein Zeppos ›› Entrance: no steps ›› Elevator: no ›› Adapted toilet: no
›› Entrance: no steps ›› Elevator: n.a. ›› Adapted toilet: yes Cozy restaurant in historic venue on the Nieuwmarkt.
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Restaurant Blue
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Amsterdam Museum ›› Entrance: no steps ›› Elevator: platform lift to toilets ›› Adapted toilet: yes
At the Amsterdam Museum you will learn all about the history of Amsterdam.The museum has a public restaurant, a beautiful outside terrace and adapted toilet.
Begijnhof ›› Entrance: no steps on side entrance ›› Elevator: n.a. ›› Adapted toilet: no
›› Entrance: no steps ›› Elevator: yes ›› Adapted toilet: no Great views on the old houses in the centre of Amsterdam. Small restaurant, but the views are worth your drink.
Kalvertoren ›› Entrance: no steps ›› Elevator: yes ›› Adapted toilet: yes
Restaurant hidden in a small alley and recommended by locals!
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Restaurant Café in de Waag
This courtyard dates back from the Middle Ages and offers a beautiful quiet place in the middle of the busy city centre.
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Bijenkorf Kitchen ›› Entrance: no steps ›› Elevator: yes ›› Adapted toilet: yes
Restaurant with a wide variety of cuisines and nice views.
“At many museums you can have lunch, for example at the Rijksmuseum, Hermitage and Amsterdam Museum. These museums also have accessible toilets.” Ton Blans, works at the police and Amsterdam Centrum Drempelvrij.
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© Watching boats - Magere brug, Paul Hoogeveen, Flickr
Route 4
The Canals of Amsterdam
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Length of the route: 2 km Duration (without stops): 24 minutes Parking: Q-Park Museumplein Public transport: tram 1, 2, or 5 from Amsterdam Central Station
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2 Restaurant de Balie
m Kleine-Gartmanplantsoen 10, oo ert Ov 1017 RR Amsterdam
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3 Holland Casino
Max Euweplein 62, 1017 MB Amsterdam
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7 Museum of Bags and Purses Herengracht 573, 1017 CD Amsterdam
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HighlightED
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Café Restaurant Stanislavski
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›› Entrance: no steps ›› Elevator: n.a. ›› Adapted toilet: yes
Restaurant de Balie ›› Entrance: no steps ›› Elevator: platform lift at entrance ›› Adapted toilet: no
This beautiful restaurant is located in a monumental theatre.
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Holland Casino
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›› Entrance: no steps ›› Elevator: yes ›› Adapted toilet: yes
Rijksmuseum ›› Entrance: no steps ›› Elevator: yes ›› Adapted toilet: yes
The Rijksmuseum also has a very nice restaurant.
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Nieuwe Spiegelgracht A typical Amsterdam street with antique and gift stores. Sidewalks are wide and with few cobble stones.
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De Bazel ›› Entrance: platform lift ›› Elevator: yes ›› Adapted toilet: yes
Discover the colorful historic treasury room and the city archives.
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Museum of Bags and Purses ›› Entrance: no steps ›› Elevator: yes, stairlift, souvenir shop not accessible ›› Adapted toilet: yes
The biggest bag and purses collection in the World!
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“My mother thinks that the Hermitage is a very beautiful and accessible building. Also the Tropenmuseum is pretty. The Museum of Bags and Purses is interesting, but the elevator is quite small and not all levels are accessible with a wheelchair. Though there is a stairlift to some levels. It is a beautiful building.” Linda Pluimers, owner of Starbikes Rental, enjoys biking through Amsterdam with her mother who has the PROMM muscle disease. With the wheelchair bike, they can explore Amsterdam together. © Linda Pluimers, 2013
Route 5
Amsterdam with kids Da
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Length of route: 1 km Duration (without stops): 14 minutes Parking: Parking lot Artis, Parking Centrum Oosterdok, 2 parking spots for people with disabilities at NEMO or Plantage Kerklaan street. Public transport: tram 9 from Amsterdam CS or tram 14 from Dam Square
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2 Micropia
Plantage Kerklaan 38, 1018 CZ Amsterdam
3 CafĂŠ Restaurant De Plantage Plantage Kerklaan 36, 1018 CZ Amsterdam
4 NEMO
Oosterdok 2, 1011 VX Amsterdam
5 Brasserie Plancius
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Plantage Kerklaan 61, 1018 CX Amsterdam
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Artis Royal Zoo ›› Entrance: no steps ›› Elevator: n.a. ›› Adapted toilet: yes
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Micropia ›› Entrance: no steps ›› Elevator: yes ›› Adapted toilet: yes
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Café Restaurant De Plantage ›› Entrance: no steps ›› Elevator: n.a. ›› Adapted toilet: yes
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NEMO ›› Entrance: no steps ›› Elevator: yes ›› Adapted toilet: yes
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Brasserie Plancius ›› Entrance: no steps ›› Elevator: n.a. ›› Adapted toilet: no
Artisplein is a new square where Artis Royal Zoo, Micropia, restaurants, flora and fauna meet. At this green square, you can imagine yourself to be outside of the city, in an environment full of history, nature and sounds of birds.
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© Pickin’ the flowers of life, Eelco, 2011. Flickr
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Westergasfabriek
Westerpark
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Shopping streets, markets & extra tips Shopping streets where the majority of shops are equipped with ramps:
1
Kalverstraat
2 Nieuwendijk 3 Haarlemmerstraat 4 Haarlemmerdijk 5 Rozengracht C
6 Heiligeweg Piet He ink
te
nb
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7 Tweede Tuindwarsstraat
ade
Markets in Amsterdam: k
8 Waterlooplein
Mon - Sat 9 am - 5 pm
9 Floating Flower Market, Singel u
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tr a
Mon - Sat 9 am - 5:30 pm Sun 11 am - 5:30 pm
at
10 Noordermarkt
Mon 9 am - 1 pm Sat 9 am - 5 pm
11 Albert Cuyp Market Ar Pla
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Mon - Sat 9 am - 5 pm
ti
Mi
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12 Ten Kate Market en
laa
Mon - Sat 9 am - 6 pm
n
13 Dappermarkt
Mon - Sat 8 am - 6 pm
14 Sunday Market Westergasfabriek Ma u r its
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Every first Sunday of the month 12 pm - 6 pm
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13 Extra tips:
A Foodhallen Amsterdam
Bellamyplein 51, 1053 AT Amsterdam
B Damsquare Souvenirs
Dam 17, 1012 JS Amsterdam
C Bimhuis en Muziekgebouw
Piet Heinkade 3, 1019 BR Amsterdam
MetropolE regioN Amsterdam
Small harbour towns The villages of Monnickendam, Volendam and Edam were once famous for fishing and trading. These authentic towns now offer a stage to try Dutch Herring, to watch the life of fishermen and experience the unique architecture. In the town called Marken guided tours can be organized for people with physical limitations.
110, 118, 316 to Volendam / Edam
311, 315 to Monnickendam
Centraal Station Sprinter to Zandvoort beach
Bubbling Zandvoort beach In spring and summer the boulevard of Zandvoort is definitely worth a visit. Enjoy the sea breeze and the long stretched beaches. Have a delicious meal or refreshing drink at one of the wheelchair accessible restaurants: Beachclub No.5 or Restaurant Thallassa. Both restaurants have a wheelchair accessible toilet and beach wheelchairs available to borrow.
33
The new city
Sprinter to Almere Centrum
322 to Almere
320 to Naarden
Amstel Station
The city of Almere is a must for those who are curious to discover a city that is only 30 years young. Modern architecture and nature go side by side. The remarkable national park Oostvaardersplassen (Oostvaarders Lakes) is located right on the border of the city. For hiring mobility scooters or to receive a mobility scooter map of Almere, contact the tourist office of Almere or Accessible Travel Netherlands.
Fortress stretch Visit Naarden and the Fortress Museum in Naarden. This old fortress town has a rich history and has been visited by many kings and emperors. The Fortress Museum offers good access for wheelchair users.
The Bulb Region 712 to Flora Holland Aalsmeer
The Metropole of Amsterdam includes a part of the Bulb Region. The most popular flower garden in the Netherlands, the Keukenhof, is very accessible for people with limited mobility. In spring you can visit the flower gardens at Keukenhof with bus 858 from Schiphol Airport. A flower auction can be visited throughout the year at Flora Holland Aalsmeer. Apart from exploring the flower gardens and flower fields, there are also boat trips on offer that explain the history of the Westereinde Lakes. Enjoy a boat trip with the company ‘Westereinder Rondvaart’.
COLOPHON
Coordination: Veroniek Maat, Accessible Travel Netherlands
Partners: Field Factors, Starbikes Rental
Concept and idea: Veroniek Maat
Text: Veroniek Maat
Graphic design & maps: Karina PeĂąa en Wilrik Kok, Field Factors
Thanks to: Amsterdam Zien, Holland Beleven, Amsterdam Marketing www.iamsterdam.com
Starbikes Rental Amsterdam www.starbikesrental.com
Nationale Vereniging de Zonnebloem www.zonnebloem.nl
Everyone who has contributed in the realization of this guide. Disclaimer Although the author has taken all reasonable care in preparing this guide, we make no warranty about the accuracy or completeness of its content and, to the maximum extend permitted, disclaim all liability arising from its use. Roadwork and rebuilding can impact the accessibility of the routes and suggestions given in this guide. Š Accessible Travel Netherlands 2015, Amsterdam
Accessible Travel Netherlands The travel and consultancy company for accessible holidays and recreation in The Netherlands. Accessible Travel Netherlands organizes accommodation, guided tours, excursions, transport and mobility equipment. Additionally, we provide information about accessible tourism opportunities in The Netherlands. Partner of Landstede Buitengewoon Reizen. Website: www.accessibletravelnl.com Email: info@accessibletravelnl.com
The online version of this guide is available on the website of Accessible Travel Netherlands. Do you have feedback or suggestions for us to improve the guide, please forward these to: info@accessibletravelnl.com More information about accessible travel in The Netherlands? Follow us on social media: Facebook: Accessibletravelnetherlands Twitter: @AccessTravelnl Instagram: Accessibletravelnl