r so n po S d f the Gala u o Pro CA C F h t 24
AT T R A C T I O N S
IF BIGGER IS BETTER BEST.. THEN CONSIDER US THE BEST Why do some of the w world’s orld’s biggest ships no now w home port at Port Canaveral? We’re Canaveral? W e’re the closest port to Orlando and its 66 million annual visitors, more visitors, which helps our home-ported ships book mor e sailings percent and experience 100+ per cent capacities. We new We recently recently invested invested $200 million in ne w construction and rrenovations, enovations, and now are industry.. now our cruise terminals ar e models ffor or the industry Finally, we’re Finally y, w e’re part of an amazing vvacation acation destination all by itself. Our passengers are attracted wildlife, e attr acted by our friendly beaches, abundant wildlif e, passengers ar aﬀordable from rocket launches fr om nearby aﬀordable accommodations and spectacular rocket Kennedy Center.. Kennedy Space Center
WHY SAIL PORT CANAVERAL? Our front-row views of local rocket launches.
Explore Explore the business opportunities and secur secure e yyour our future future cruise ship berth at Port Canav Canaveral. eral. e by contacting our Business De velopment T Team eam at 32 321.783.7831 Ext 251. Learn mor more Development www.PortCanaveral.com www.PortCanav er al.com
Proud Sponsor of the FCCA Gala Dinner Extravaganza
THE GATEWAY TO TROPICAL SPLENDOR From the ports of Nassau and Freeport to multi-million dollar private cays, The Bahamas reigns as the cruise industry’s Caribbean destination of choice. What sets our archipelago apart? Sixteen unique island destinations scattered across 100,000 square miles of the world’s clearest water.
Bahamas.com | 1-800-BAHAMAS or call your travel agent.
THERE ARE PORTS OF CALL, AND THOSE THAT BECKON. Sail to a cruise destination that’s as pleasurable for you as it is your passengers. The four ports of the U.S. Virgin Islands feature seven berths with fully established accommodations designed to attend to all of your vessel’s needs. While ashore, your passengers will be overcome with our alabaster beaches, great shopping, and unique cultural and culinary attractions. For more information on the ports of the U.S. Virgin Islands, visit www.viport.com and www.wico-vi.com.
FREDERIKSTED, ST. CROIX
WEST INDIAN COMPANY, ST. THOMAS
GALLOWS BAY DOCK , ST. CROIX
CROWN BAY, ST. THOMAS
©2017 U.S. Virgin Islands Department of Tourism
Welcome Message We are pleased and excited to welcome you to the 24th annual FCCA Gala. Hopefully you have already started to establish relationships or reacquaint yourself with some of the industry’s key decision makers in attendance. As you have surely noticed, this evening’s event is filled with our Member Lines’ executives, including presidents and CEOs, with one of them ready to host you for dinner with a side of business opportunities. Plus, all of them are here and available during the networking reception so you can learn about the industry’s inner workings, promote your product or destination, collaborate on something new, or simply get to know. After all, we have found forums like these to pave a long track record of fostering the mutual understanding and bilateral partnerships that lead to sustainable success, which is why we offer numerous events like this throughout the year, including our FCCA Cruise Conference & Trade Show, taking place this year from November 5-9 in San Juan, Puerto Rico. However, the representatives here from our Member Lines are not the only people you can learn from and network with. Everyone attending this evening has some involvement in and knowledge of the cruise industry, and they represent most ends of the spectrum in this multifaceted industry, along with a wealth of expertise and experience crucial to the industry’s success. We hope that you actualize tonight’s unique opportunities and potential, and we thank everyone for their participation. We also extend our utmost gratitude for your support of the FCCA Foundation, as all of tonight’s proceeds fund the Foundation’s efforts to improve the lives of people throughout the Caribbean and Latin America. Of course, none of this would be possible without Port Everglades, the Feature Sponsor; Port Canaveral and PortMiami, Partner Sponsors; the Bahamas Ministry of Tourism, the Reception Sponsor; and Park West, which gave the silent art auction a voice. Fortunately, their generosity has allowed for much more to enjoy. So please prepare for a delightful evening full of festivities, networking opportunities and chances to improve your cruise tourism business.
Michele M. Paige
President & COO, Royal Caribbean Cruises, Ltd.
Florida-Caribbean Cruise Association
N°1 ST. MAA RTEN N°1 PORT IN THE CA RIBBEA N
D DESTINATION ESTINATION ST. ST. MAARTEN MA ARTEN HAS HAS IT IT ALL. A LL . ON LAND. ON WA WATER. ATER. TER. F FANTASTIC ANT TASTIC PHILIPSBURG. PHILIPSBURG.
37 PRISTINE BEA CHES, 300+ GOURMET RESTA URA NTS MORE THA N 50 TOURS A ND EX CURSIONS. THE DUTY FREE SHOPPING MECCA OF THE CARIBBEAN - PHILIPSBURG. WWW.PORTSTMA WWW.PORTSTMAARTEN.COM ARTEN.COM
MAKING PORT IS THE FIRST STEP.
As your guests disembark in the Cayman Islands, they will be greeted by unique encounters as far as the eye can see. From the renowned tastes that earned us the title of Culinary Capital of the Caribbean, to the rare level of service that comes naturally here, your passengers will find their Caymankind.
Program 6:00 p.m.
Cocktail Reception & Silent Art Auction
Introductions: Michele M. Paige, President, FCCA and Adam Goldstein, President & COO, Royal Caribbean Cruises, Ltd., FCCA Chairman Welcome Remarks and Event Sponsor Recognition • Broward County Vice Mayor, Mark Bogen, representing Port Everglades, The Gala Feature Sponsor • Port Canaveral, Captain John W. Murray, Port Director and CEO – Partner Sponsor • PortMiami, Juan Kuryla, Port Director and CEO – Partner Sponsor Contributing Sponsor Recognition Art Sponsor Park West Gallery, Albert Scaglione, CEO and Founder Reception Sponsor Bahamas Ministry of Tourism, Hon. Dionisio D’aguilar, Minister of Tourism & Aviation Platinum Level Table Sponsor Effy Jewelry Cayman Islands Department of Tourism
Menu Salad Grilled pineapple salad with mache lettuce, passion fruit dressing, dried coconut Entrée Grilled Tenderloin with cabernet sauce jus, shrimp and lobster risotto, exotic mushrooms, confit tomatoes on a vine Vegetarian option: Wild mushroom ravioli with a white truffle cream sauce Dessert Banana Foster cheesecake with berry compote
Catedral Primada de AmĂŠrica Santo Domingo
Featured Event Sponsor
Port Everglades: The Powerhouse Cruise Port As a world-leading “Powerhouse Port,” Port Everglades provides cruise guests and cruise lines with a first-class experience. From our modern, efficiently operated terminals to our attention to customer service, cruising is a breeze at Port Everglades. Smoother, Simpler, Stress-Free Cruise lines and their guests have made Port Everglades one of the top three cruise ports in the world. Conveniently located in the heart of South Florida, Port Everglades is just next door to Fort Lauderdale-Hollywood International Airport (FLL) and a short drive north or south from two other international airports. In addition to special services for Global Entry card holders, Port Everglades is the first and only seaport in the United States to adopt the new U.S. Customs and Border Protection (CBP)-approved Mobile Passport Control (MPC) Smartphone program for cruise ship travel. The app allows U.S. citizens with a valid passport and Canadian citizens with both a valid Canadian passport and B1 or B2 visa status, to complete their Customs declaration upon debark to use their smart phones or other mobile devices, expediting their clearance process in the terminal. Guests can take advantage of our secure parking, from multi-story garages to open air lots, all within walking distance of cruise terminals. Getting here is easy with direct access to all major highways through multiple port entrances. A Cultural Guest Experience New wayfinding signage, to be installed for the start of the 2018-2019 cruise season, combines functionality with art. Port officials worked with Broward County, Florida’s
Cultural Division to engage an environmental graphic design artist to find interpretive art solutions for directional signage. The result will be colorful Florida environmental images that create an intuitive and colorful visual map for port visitors to find their destinations. The port is also improving its outdoor aesthetics in with art installations at the security entrances and within several highly visible medians and roadside locations. Bon Voyage Sooner Guests breeze in and breeze out from FLL and in minutes they are curbside at one of the Port’s 9 spacious and comfortable cruise terminals. Embarkation is speedy too. Just 15 minutes from curb to ship means guests can start their vacation earlier. Seamless Service With a dedicated customer service staff to work directly with cruise lines, our team is available 24/7 to maximize operations. A positive cruise guest experience is another top priority at Port Everglades. Cruise guests look forward to their cruise, so it is our job to ensure that any time spent in Port Everglades only enhances that experience. Check out sunny.org. Every Ship Feels Right at Home Port Everglades caters to every size cruise ship and passenger volume with year-round berthing. Guests can choose from a wide range of itineraries, from the ultimate in luxury to family value and from short getaways to around-the-world voyages. Port Everglades offers complete scalability. Vacation Paradise When it comes to pre-and post-cruise, Port Everglades is in the center of it all. We are just one “sunny” mile from world-class beaches and a short drive to premier shopping, dining and entertainment venues. Whether it’s just a few hours or several days, there’s never a shortage of things to do. Discover the Power With nearly 4 million passengers sailing annually, Port Everglades can propel your business forward in powerful new ways. Discover the power of a premier cruise port: Discover Port Everglades! Visit PortEverglades.net
The FCCA Foundation Coming to the Aid of Our Family Following Hurricanes Irma and Maria By Michele Paige, President, Florida-Caribbean Cruise Association (FCCA) In the wake of Hurricanes Irma and Maria, there was not much that could be said. I wish words could bring back the lost lives, rebuild the catastrophic damage and support people physically and emotionally during that time of need, but there were no words. However, the FCCA and the entire cruise industry took every possible action to help throughout this tragedy. After all, these are not just our partners, but more like our family. The Caribbean birthed the modern cruise industry, and the destinations and cruise lines have become family in their 50 years together. So it should be no surprise that we were all ready and willing to help bring the family back together. Even before the storms, FCCA Member Lines were assisting, such as Royal Caribbean Cruises Ltd. (RCCL) providing bottled water, gas and an evacuation option for its employees prior to Irma’s impact. And they—along with Carnival Corporation and Norwegian Cruise Line Holdings brands, MSC Cruises and Disney Cruise Line—were readying plans and ships to provide relief efforts. After disaster struck, these plans went immediately into action. The FCCA was fortunately able to communicate and work directly with most affected destination partners to ascertain their needs, coming in the form of both evacuation and supplies. Through this coordination and assistance of destination partners, FCCA Member Lines used their vessels to evacuate or provide temporary on board housing for 10,000 stranded visitors and displaced residents. FCCA Member Lines also used these ships to provide life-saving and -sustaining relief supplies, with more than 40 cruise ships delivering provisions and support, and many removed from revenue cruises to focus on immediate relief. By the numbers, this represented 30,637 gallons of water, 13,050 pounds of animal supplies, 9,355 gallons of milk, 8,000 pounds of ice, 110,500 garbage bags, 30,504 batteries, 4,200 rolls of toilet paper, 450 power generators and more than 25 pallets of medical supplies—from RCCL alone. These plans also led to Norwegian Cruise Line delivering 35 pallets of supplies to St. Thomas almost instantly after Irma and Carnival Cruise Line using 11 ships to bring supplies, Disney Cruise Line donating meals and bedding and providing storage for supplies, and MSC Cruises protecting guests in the region during the storms and pro-
viding special assistance to those in need, like helping a caregiver in Florida contact her mother in Puerto Ricoâ€”all on top the more than $30 million that the cruise industry donated to relief efforts. Of course, cruise ships could not even reach some impacted destinations, which is why the FCCA worked with its partners to determine needs that could not be fulfilled by the vessels, and then coordinated with its Member Lines for assistance. To that end, MSC Group answered the call to procure complimentary shipping of multiple containers of needed goods, free up several large ferries to deliver tons of needed goods and serve as temporary housing, and purchase and provide shipping of a semi-permanent school structure for the British Virgin Islands. That was one of the many semi-permanent structures provided by the FCCA and our partners. After hitting the phones following Irma, we purchased multi-thousand semi-permanent structures for housing and schooling, along with housing pods sleeping six and cots, blankets, mattresses, canned food and other supplies. We also reached out to more family members, our Platinum Members, with Tropical Shipping complimentarily providing two shipping containers to send supplies where cruise vessels could not reach and Eventstar building the structures at cost and also donating housing pods.
When Maria then delivered an unprecedented back-to-back blow, we and our Member Lines and Platinum Members doubled down. The FCCA again found lines of communications with affected destinations that many could not reach to evaluate their status and needs, while working with other destination partners to find ways to reroute supplies. Then we immediately expanded our own relief donations by purchasing an additional 1,000 sleeping pods, including cots, mattresses and blankets. In total, the FCCA contributed goods at a value of $780,000 to relief efforts. We also launched a multifaceted, million-dollar campaign to inject a needed economic boost through tourism by driving awareness that the “Caribbean Is Open,” with more than 1 million square miles and nearly 100 ports and destinations operating unhindered by the storms and ready to welcome visitors, while also displaying the relief efforts of the affected destinations. And that campaign has already generated more than 5 billion impressions, along with a satellite media tour and PSAs from more than 30 celebrities, and shown a measurable improvement of those who will not delay booking or taking a Caribbean vacation. In fact, it has been so successful that we redirected the campaign to focus on the sunny side of the original messaging, continuing to educate about both the region’s vastness and variety of attractions, activities and cultures—from mountains and waterfalls to forests and deserts and culture and cuisine influenced by the Dutch, French, Spanish, British and a Creole mix of it all—all united by year-round great weather, friendly people and spectacular beaches leading into the Caribbean Sea famous for its crystal-clear, turquoise water. Of course, we also recognized that relief is just the first step, and that repairing and rebuilding would be necessary for a true return to normalcy for the destinations and economies heavily reliant on cruise tourism. So we worked to constantly keep communications open to receive all status updates
and disseminate them to our Member Lines, while also coordinating with our Member Lines to find out what they needed from destinations so cruise tourism could return. That is when the strength and resiliency of the destinations and people were on full display, as the affected destinations worked around the clock to begin repaving the road to normalcy. Many left homes without power, already sweating, to start working long hours so that tourists could enjoy air conditioning and ice cold drinks. And they did it with the same friendly, welcoming smile that tourists see every day, knowing that their efforts would inject the needed economic boom that tourism represents for their livelihood, with cruise tourism generating a direct economic impact of $3.2 billion, on top of more than 75,000 jobs and $976 million in wage income, in 35 Caribbean and Latin American destinations studied during the 2014-2015 cruise year. What they might not have known was that they were further displaying the resilience that has become as synonymous with the Caribbean as its iconic turquoise waterâ€”and showing that they would not only return, but come back better than ever. About the FCCA Foundation The FCCA Foundation provides a tangible mechanism for the cruise industry to fund a range of humanitarian causes in Caribbean and Latin American destinations. Created in 1995, the Foundation has benefited hundreds of thousands of lives by providing funding and countless hours to causes and charities throughout the regions. In addition to assisting deserving institutions like charities and hospitals and aiding during crises like natural disasters, the Foundation executes annual projects, including the Holiday Gift Project, which delivers thousands of presents and smiles to underprivileged children during the holiday season, and poster and essay competitions to benefit students and schools.
Why Do the World’s Largest Cruise Ships Choose One of the Caribbean’s Smallest Islands? Close to other islands. Far from ordinary Cruise lines prefer St. Kitts because it’s close to other island destinations and provides passengers with easy access to an unforgettable day of authentic experiences. Our two berths (1,100 ft long with minimum depth of 28 ft) are just steps from the historic capital of Basseterre and within easy range of thrilling half-day adventures further afield. Please contact us for a confidential review of your requirements. P.O. Box 132 • Pelican Mall • Basseterre, St. Kitts (869) 465-4040
Explore www.StKittsTourism.kn /StKittsTourism
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Executives in Attendance AIDA Cruises Sandra Neffgen, Sr. Manager, Shore Excursion Program Carnival Corporation & plc David Candib, Vice President, Development & Operations - Global Port & Destination Development Arnold Donald, President & CEO Giora Israel, Sr. Vice President, Global Port & Destination Development Group Marie McKenzie, Vice President, Global Ports and Caribbean Government Relations Thomas Spina, Director, Business Development, Global Ports and Destination Development Carnival Cruise Line Gustavo Antorcha, Executive Vice President, Chief Operating Officer Christine Duffy, President Carlos Estrada, Director, Commercial Home Port Operations Carlos Torres de Navarra, Vice President, Strategic & Commercial Port Development Ugo Savino, Sr. Manager, Itinerary Strategy and Planning Leon Sutcliffe, Director, Ports of Call & Government Relations Erika Tache, Director, Product Development, Shore Excursions Terry Thornton, Sr. Vice President, Port Operations, Guest Care & Carnival International Michael Hunssinger Turek, Vice President, Carnival Adventures Celebrity Cruises Lisa Lutoff-Perlo, President & CEO Costa Cruise Lines, Inc. Ruben Perez, General Manager, North America Disney Cruise Line Russell Daya, Executive Director, Marine & Port Operations, Port Developments & Itinerary Planning Arnaldo Zanonato, Sr. Manager, Port Adventures Holland America Group Lisa Jensen, Manager, Shore Excursions Matthew Sams, Vice President, Caribbean Relations & Private Island Operations Elena Vlad, Director, Shore Excursions Product Development & Operations Holland America Line Orlando Ashford, President Simon Douwes, Sr. Director, Deployment & Itinerary Planning
Executives in Attendance MSC Cruises (USA) Inc. Albino Di Lorenzo, Vice President, Cruise Operations Valentina Pietropaolo, Product Shore Excursion Manager Richard Sasso, Chairman Norwegian Cruise Line Andrew Stuart, President & CEO Norwegian Cruise Line Holdings Christine Manjencic, Vice President, Destination Services Operations Jennifer Marmanillo, Director, Itinerary Planning Steve Moeller, Vice President, Commercial Development Dennis Reddy, Director, Itinerary Planning Howard Sherman, Executive Vice President, Onboard Revenue & Destination Development Royal Caribbean Cruises Ltd. Vina Adams, Sr. Manager, Procurement Food & Beverage Chris Allen, Vice President, Global Development & Itinerary Planning Tom Anderson, Director, Product Development, Global Tour Operations Adam Goldstein, President & COO and FCCA Chairman Federico Gonzalez, Associate Vice President, Government Relations, Latin America & the Caribbean Bruna Milazzotto, Manager, International Port Operations T.J. O'Sullivan, Sr. Manager, Commercial Development Miguel Reyna, Director, Commercial Development John Tercek, Vice President, Commercial & New Business Development Penny Zeilman, Account Manager, Global Tour Operations Royal Caribbean International Michael Bayley, President & CEO TUI Cruises Tine Oelmann, Director, Destination Management & Operations
Gala Contributors Featured Event Sponsor Port Everglades
Partner Sponsors Port Canaveral and PortMiami
Reception Sponsor The Bahamas Ministry of Tourism
Official Art Sponsor Park West Gallery
Participating Sponsors Bacardi and Original Impressions
Table Sponsors Carib Resorts Inc.
Cayman Islands Department of Tourism
Ramsey Greig & Co. Ltd.
Ministry of Tourism of the Dominican Republic
Port St. Maarten Group of Companies
Starboard Cruise Services Inc.
Original Impressions AD
2018 FCCA Gala Event Program