Cruise Industry Profiles and Destination Highlights

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#CRUISETODR Catedral Primada de AmĂŠrica Santo Domingo


TABLE OF CONTENTS CARNIVAL CORPORATION & PLC. . . . . . . . . . . . . . . . . . . . . . . 27 Micky Arison, Chairman (FCCA Executive Committee Chairman) . 28 Stefano Borzone, Sr. V.P., Global Port & Destination Development. 29 Julia Brown, Chief Procurement Officer . . . . . . . . . . . . . . . . . . . . . 29 David A. Candib, V.P. Development & Operations. . . . . . . . . . . . . 30 Armando A. Corpas, Director, Project Management. . . . . . . . . . . 30 Arnold W. Donald, President & CEO. . . . . . . . . . . . . . . . . . . . . . . . 31 Giora Israel, Sr. V.P., Global Port & Destination Development. . . 32 Marie McKenzie, V.P., Global Ports & Caribbean Government Relations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Gregg R. Zalkin, Sr. Manager, Global Destination Services & Sourcing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

On the cover: Port St. Maarten Photo by: Christine Garner - © 2019 Cruise Industry Profiles & Destination Highlights Published by: Florida-Caribbean Cruise Association 10390 USA Today Way, Miramar, FL 33025 U.S.A. Phone: (954) 441-8881 • E-mail: FLORIDA-CARIBBEAN CRUISE ASSOCIATION. . . . . . . . . . . 5 Michele M. Paige, President . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Mario Aguirre, Director, Membership Events & Programs. . . . . . 10 Omari Breakenridge, Director, Digital Strategy & Creative Services . 10 Terri Cannici, Vice President, Operations . . . . . . . . . . . . . . . . . . . . 10 Adam Ceserano, Sr. Vice President. . . . . . . . . . . . . . . . . . . . . . . . . 11 Vanessa Gutierrez, Administrative Assistant . . . . . . . . . . . . . . . . . . . . . . 11 Jessica Lalama, Executive Assistant. . . . . . . . . . . . . . . . . . . . . . . . 12 Justin Paige, Director, Corporate Communications & Strategic Marketing Partnerships . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 AIDA CRUISES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Felix Eichhorn, President . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Sandra Neffgen, Head of Shore Excursion Program . . . . . . . . . . . 15 AZAMARA. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Mike Bush, Manager, Destination Experience. . . . . . . . . . . . . . . . 17 Carol Cabezas, Chief Operating Officer. . . . . . . . . . . . . . . . . . . . . . 17 Scott Daniels, A.V.P., Hotel Operations . . . . . . . . . . . . . . . . . . . . 18 Nils Lindstad, A.V.P. , Sales & Trade Support . . . . . . . . . . . . . . . . 18 Francisco Mallmann, V.P., Strategy & Finance. . . . . . . . . . . . . . . . 18 Larry Pimentel, President & CEO . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Michael Pawlus, Director, Strategic Itinerary & Destination Planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Kevin Regan, Global Director, Corporate & Incentives . . . . . . . . . 20 Richard Twynam, Managing Director, UK & Ireland . . . . . . . . . . . 20 BAHAMAS PARADISE CRUISE LINE. . . . . . . . . . . . . . . . . . . . 22 Oneil Khosa, Chief Executive Officer . . . . . . . . . . . . . . . . . . . . . . . 23 Francis Riley, Sr. V.P., Sales & Marketing . . . . . . . . . . . . . . . . . . 23 Kevin Sheehan Sr., Chairman . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Kevin Sheehan Jr., President . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Thomas Spina, Sr. V.P., Operations . . . . . . . . . . . . . . . . . . . . . . . . 24 David Sprechman, Chief Financial Officer . . . . . . . . . . . . . . . . . . . 24

CARNIVAL UK (Serving Cunard and P & O Cruises) . . . . . . . . . . . . . 34 Alister Butcher, Health & Safety Manager. . . . . . . . . . . . . . . . . . . 34 David K. Dingle, Chairman. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Alison Moore, Shore Excursions Product Manager. . . . . . . . . . . . 34 Julia Stoica, Shore Excursions Product Manager . . . . . . . . . . . . . 35 Josh Weinstein, President. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 CARNIVAL CRUISE LINE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Christine Duffy, President. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Carlos Estrada, Director, Commercial Home Port Operations . . . 38 Lilla Ferenci, Product Manager, Shore Excursions. . . . . . . . . . . . . 38 Nasim Ghannadian, Manager, Product Development & Marketing. . 38 Priscilla Molina, Sr. Manager, Product Development & Marketing . 38 Vicky Rey, V.P., Guest Care & Port Services . . . . . . . . . . . . . . . . . 39 Renata Ribeiro, S.V.P., Guest Commerce . . . . . . . . . . . . . . . . . . . . 39 Ugo Savino, Director, Deployment & Itinerary Planning . . . . . . . . 35 Fred Stein, V.P., Revenue Planning & Deployment . . . . . . . . . . . . 40 Leon Sutcliffe, Director, Ports of Call & Government Relations. . 40 Erika Tache, Sr. Director, Product Development, Shore Excursions. 41 Terry L. Thornton, S.V.P., Nautical and Port Operations (FCCA Marketing Committee Chairman). . . . . . . . . . . . . . . . . . . . . . . . . . Elena Trajkovska, Product Manager, Shore Excursions. . . . . . . . . 41 CELEBRITY CRUISES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Lisa Lutoff-Perlo, President & CEO. . . . . . . . . . . . . . . . . . . . . . . . . . 43 COSTA CRUISES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Scott Knutson, V.P., Sales & Marketing. . . . . . . . . . . . . . . . . . . 45 Neil Palomba, President. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Ruben Perez, General Manager. . . . . . . . . . . . . . . . . . . . . . . . . . 46 Michael Thamm, Group CEO, Costa Group & Carnival Asia. . . . 46 CUNARD LINE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Josh Leibowitz, Chief Strategy Officer & Sr. V.P., Cunard North America. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 DISNEY CRUISE LINE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Russell Daya, Executive Director Marine & Port Operations, Port Developments & Itinerary Planning (FCCA Operations Committee Vice Chairman) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Jaco Gouws, Sr. Manager, Port Adventures. . . . . . . . . . . . . . . . . . 51 Sharon Siskie, Sr. V.P., Commercial Strategy, Disney Signature Experiences. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Bert Swets, Sr. V.P. Maritime & Engineering Operations. . . . . . . . . . . . 52 Jim Urry, V.P., Entertainment & Port Adventures . . . . . . . . . . . . . 52 Jeff Vahle, President, Disney Signature Experiences - Disney Parks, Experiences & Consumer Products . . . . . . . . . . . . . . . . . . . . . . . . . 52 Cruise Industry Profile s


TABLE OF CONTENTS HOLLAND AMERICA LINE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Orlando Ashford, President. . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Simon Douwes, Sr. Director, Deployment & Itinerary Planning. . . . 55 HOLLAND AMERICA GROUP (Serving Princess Cruises, Holland America Line, Seabourn Cruise Line and P & O Austrailia) . . . . . . . . . . . . 56 Lisa Banner, Manager, Shore Excursions . . . . . . . . . . . . . . . . . . . . 56 Donna Silvera-Barnett, Manager, Port Operations. . . . . . . . . . . . . 56 Heather Householder, Manager, Shore Excursions . . . . . . . . . . . 56 Stein Kruse, Chief Executive Officer . . . . . . . . . . . . . . . . . . . . . . . . 57 Ellen Lynch, Sr. Director, Shore Excursions. . . . . . . . . . . . . . . . . . . 57 Chris Martin, Director, Port Operations. . . . . . . . . . . . . . . . . . . . . . 58 Matthew T. Sams, V.P., Caribbean Relations & Private Island Operations (FCCA Operations Committee Vice Chairman). . 58 Elena Vlad, Director, Shorex Excursions, Product Development & Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 MSC CRUISES (USA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Roberto Fusaro, President, MSC Cruises USA . . . . . . . . . . . . . . . 61 Albino di Lorenzo, V.P., Cruise Operations (FCCA Operations Committee Chairman). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Valentina Pietropaolo, Manager, Shore Excursions . . . . . . . . . . . 61 Gianluca Suprani, Sr. V.P., Port Development & Shore Activities .62 Rick Sasso, Chairman, MSC Cruises USA. . . . . . . . . . . . . . . . . . . . 62 Pierfrancesco Vago, Executive Chairman . . . . . . . . . . . . . . . . . . . . 63 NORWEGIAN CRUISE LINE HOLDINGS LTD. (Serving Norwegian Cruise Line, Oceania Cruises & Regent Seven Seas Cruises). . . . . . 64 Frank J. Del Rio, President & CEO,. . . . . . . . . . . . . . . . . . . . . . . . . . 65 Christine Manjencic, V.P., Destination Services Operation. . . . . . 65 Jennifer Marmanillo, Director, Itinerary Planning . . . . . . . . . . . . . 65 Steve Moeller, Sr. V.P., Commercial Development . . . . . . . . . . . . 66 Jose Negron, V.P., Strategic Port Development. . . . . . . . . . . . . . . 66 Mario Parodi, V.P., Port Operations & Itinerary Planning. . . . . . . . 66 Capt. Luigi Razeto, S.V.P., Marine Operations. . . . . . . . . . . . . . . . 67 Carl Robie, E.V.P., & Chief Supply Chain Officer . . . . . . . . . . . . . . . . 67 Howard Sherman, Executive Vice President, Onboard Revenue & Destination Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Andrew Stuart, President and CEO. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Sandi Weir, V.P., Destination Development & Government Relations. 68 OCEANIA CRUISES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 P&O CRUISES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 PRINCESS CRUISES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Deanna Austin, Chief Commercial Officer . . . . . . . . . . . . . . . . . . . 75 Crystal Morgan, Director, Deployment Planning. . . . . . . . . . . . . 76 Jan Swartz, Group President, Princess Cruises & Carnival Australia. . . . 76 PULLMANTUR CRUISES.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 REGENT SEVEN SEAS CRUISES.. . . . . . . . . . . . . . . . . . . . . . . . 80 Jason M. Montague ~ President & Chief Executive Officer, . . . . . . . 81 ROYAL CARIBBEAN CRUISES LTD. (Serving Azamara, Celebrity Cruises and Royal Caribbean International). . . . . . . . . . . . . . . . . . . . . . 82 Christopher S. Allen, VP, Global Deployment & Itinerary Planning. . . 83 Bryan Attree, Manager, Worldwide Port Operations . . . . . . . . . . 83 Michael Bayley, President & CEO . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Russell Benford, Vice President, Government Relations, Americas . . . 84 2

Cruise Industry Profile s

Jaime Castillo, Director, Worldwide Port Operations . . . . . . . . . . 84 Melissa De La Cruz, Account Manager, Product Development Global Tour Operations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Federico Gonzalez-Denton, V.P., Destination Development, Latin America & Caribbean. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Richard D. Fain, Chairman & CEO . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Adam M. Goldstein, Vice Chairman. . . . . . . . . . . . . . . . . . . . . . . . . 86 Roberta Jacoby, Managing Director, Global Tour Operations. . . . 86 Mike Jones, S.VP., Supply Chain, Travel, Port Services & Workplace Solutions (FCCA Purchasing Committee Chairman). . . . . . . . 86 Vina A. Jumpp, Director, Procurement Food & Beverage North America. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Paul Litvinov, V.P., Supply Chain Management . . . . . . . . . . . . . . . 87 Marc Miller, Director, Deployment & Itinerary Planning. . . . . . . . 87 T.J. O’Sullivan, Director, Compliance, Global Tour Operations . . 88 Andre Pousada, A.V.P., Government Relations, Latin America and Caribbean . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Tyler Rand, Director, Port & Destination Development. . . . . . . . . . . . 88 Miguel A. Reyna, A.V.P. Commercial Development . . . . . . . . . . . . . . . 89 Megan Shaw, Account Manager, Global Tour Operations . . . . . . . . . 89 Penny T. Zeilman, Account Manager, Global Tour Operations . . . . 89 SEABOURN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Richard Meadows, President. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Robin West, V.P., Expedition Operations & Planning. . . . . . . . . . . . . . 91 SILVERSEA CRUISES .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Adria Bono, Director, Shore Excursions. . . . . . . . . . . . . . . . . . . . . . . . . . 93 Conrad Combrink, Sr. V.P., Expedition and Destination Experiences .93 Manfredi Lefebvre d’Ovidio, Executive Chairman. . . . . . . . . . . . . . . . . 93 Barbara Muckermann, Chief Marketing Officer. . . . . . . . . . . . . . . . . . . 94 Roberto Martinoli, Chief Executive Officer. . . . . . . . . . . . . . . . . . . . . . . 94 Damien O’Connor, Sr. V.P., Hotel Operations & Onboard Revenue. . 94 Daniela Sordi, Manager, Destination Experiences. . . . . . . . . . . . . . . . 95 Pamela Waterhouse, Sr. Coordinator, Destination Experiences . . . . 95 Arnaldo Zanonato, Director, Regional Experiences Development. . . . 95 TUI CRUISES.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Katrin Mickel-Garbers, Shore Excursion Manager, Caribbean Sea . .97 Tine Oelmann, Director, Destination Management & Operations. . . 97 Christopher Szel, Destination Manager, Central America. . . . . . . 97 VIRGIN VOYAGES.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 Diana Block Garcia, V.P., Revenue, Itineraries and Destinations . . . . 99 Tom McAlpin, President and CEO. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Natasha Salzedo, Manager, Itineraries and Destinations. . . . . . . . . . 99 Jill Stoneberg, Director, Sustainability & Social Impact . . . . . . . . . . 100 Juan C. Trescastro, Sr. Director, Itineraries, Destinations and Government Relations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 Frank Weber, Sr. V.P., Hotel Operations . . . . . . . . . . . . . . . . . . . . . . . 101 Alex Zeitz, Sr. Manager, Sailor (Customer) Experience . . . . . . . . . . . 101 DESTINATION HIGHLIGHTS. . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Barbados. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 British Virgin Islands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106 Cayman Islands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110 St. Lucia. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114 St. Maarten. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116 Puerto Rico. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120. U.S. Virgin Islands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

SAIL IN, STAY & PLAY Adventure, breath-taking beauty and excitement around every corner


FLORIDA-CARIBBEAN CRUISE ASSOCIATION 10390 USA Today Way, Miramar, FL 33025 Ph: (954) 441-8881 • Fax: (954) 441-3171 Website: • E-mail: Mission: The FCCA is a not-for-profit trade organization composed of 21 Member Lines operating nearly 200 vessels in Floridian, Caribbean and Latin American waters. Created in 1972, the FCCA provides a forum for discussion on tourism development, ports, safety, security, and other cruise industry issue and builds bilateral relationships with destinations’ private and public sectors. By fostering an understanding of the cruise industry and its operating practices, the FCCA works with governments, ports and private sector representatives to maximize cruise passenger, crew and cruise line spending, as well as enhance the destination experience and increase the amount of cruise passengers returning as stay-over visitors. Partnerships Some of the ways the FCCA works with the cruise-oriented destinations include: • Port Improvements – The FCCA provides technical assistance on port expansion, including input on port and pier design, improvements and planned new services. • Research – Research is conducted and provided to destination partners in an effort to create a better under standing of cruise passengers; improve the landside product delivery; and maximize cruise tourism’s benefits. FCCA Outreach Program – FCCA training seminars provide destination partners with valuable information regarding cruise passengers—their wants, needs and habits—enabling the destinations’ private and public sectors to optimize the impact of cruise tourists in their country. The FCCA has five main training programs: • Service Excellence: “Cruise Passengers Equal Profits:” Workshop on the importance of excellent customer service and the economic impact of the cruise industry. • Taxi Pride: Entertaining and informative workshop geared toward taxi drivers, tour operators and vendors providing ground transportation. It focuses on five main areas: courtesy, professionalism, marketing, rules and safety. •

FCCA/Aquila Training: The FCCA and Aquila Center for Cruise Excellence partnered to offer programs to improve the service levels and passenger satisfaction for destinations, tour guides and tour operators. From an online training course for tour guides and a two-hour workshop for tour operators to an intensive onsite program encompassing greeters, taxi drivers and everything in between, there is a training program to help tour guides, operators and destinations increase customer service, understand the industry’s and cruise passenger’s wants and needs, and positively impact guest satisfaction.

Additionally, the FCCA will design outreach programs based on destination requests, including, but not limited to, specialized training; customized meetings; and site visits to inspect and discuss new or planned infrastructure developments. Cruise Industry Profile s


FLORIDA-CARIBBEAN CRUISE ASSOCIATION FCCA Membership: The FCCA has designed a two-tier membership program for destination partners and private organizations impacted by cruise tourism to cultivate an even closer, direct working relationship with FCCA Member Lines. Associate Membership: The FCCA Associate Membership Program is designed as a partnership to help promote a business to the cruise industry at a great value. For only $500 per year (about $42 a month), it includes the following benefits: • Exclusive Associate Member reception at the FCCA Conference and Trade Show • VIP tour during the FCCA Conference and Trade Show • Savings on registration fees for the annual FCCA Cruise Conference & Trade Show • $500 discount on advertising for first year of membership • Discount on Tour Guide Excellence training and exclusivity on ACE Tour Operator Designation from Aquila’s Center for Cruise Excellence • Discount on insurance program for tour operators through • Discount on the FCCA Emergency Card Program through Trinity Air Ambulance • Access to up-to-date research and statistical studies (customized to your destination if requested) • Promotional updates on the cruise industry (current e-mail required) • Listing/profile in the FCCA Membership Directory • Listing in the Conference issue of FCCA’s Cruise Industry Highlights Magazine • Associate Member FCCA pin • Membership certificate • Use of Associate Member FCCA logo on printed materials and cruise line proposals Platinum Membership: Platinum Membership cultivates close relationships with FCCA Member Line CEOs, presidents and executives that decide where ships call, what products sell onboard and how to invest in infrastructure. For the price of some publications’ advertising, Platinum Members gain direct access to the cruise industry. In addition to the benefits above, Platinum Membership includes: • One complimentary cabin for the annual FCCA PAMAC Cruise Summit • One complimentary cabin for inaugural cruise events • One complimentary hotel room for the annual PAMAC Conference • One complimentary registration for the FCCA Gala • One complimentary registration for the FCCA Conference and Trade Show • Upgraded FCCA membership badge at the FCCA Cruise Conference & Trade Show • One-on-one meetings during the FCCA Conference and Trade Show • Receptions during the FCCA Conference and Trade Show • Private lunch meeting at the FCCA Conference and Trade Show • Preferred VIP seating at the FCCA Conference Opening • VIP receptions at the FCCA booth during Seatrade Miami • Exclusive VIP events during Cruise Shipping Miami • Access to FCCA Operations Committee meetings • Chance to speak/present at FCCA panels and workshops • Assistance setting meetings 6

Cruise Industry Profile s


Company profile and updates in the FCCA’s Cruising Magazine Platinum listing in the FCCA Membership Directory Advertising and marketing discounts Membership in the FCCA Urgent Care Program through Trinity Air Ambulance Seat on FCCA’s Platinum Associate Membership Advisory Council (PAMAC) Platinum Membership plaque/clock

FCCA Events The FCCA coordinates numerous events to promote mutual understanding and forge relationships between the cruise lines and cruise tourism stakeholders. These range from close-knit, members-only events to the larger, open-registration FCCA Cruise Conference & Trade Show, which gathers more than 1,000 attendees with cruise line decision makers for a four-day agenda of meetings, workshops and networking opportunities. The 2020 edition will be held in San Juan, Puerto Rico from October 19-23. Marketing and Advertising To help partners optimize the FCCA’s network of Member Line representatives and industry stakeholders, the FCCA offers ways to target them through various methods and media. From e-mail campaigns and online and print publications—including the official magazine of the global cruise industry backed by the FCCA, CLIA and their Member Lines—to meetings and events, there are ways to capitalize and gain exposure from all of the FCCA’s functions. FCCA Magazines and Publications: • Travel and Cruise Magazine: Published quarterly, this is the official magazine of the global cruise industry, with backing by the FCCA, CLIA and their Member Lines. Through input from and access to over 500 cruise executives, along with distribution to more than 32,500 industry partners and travel agents, it gives a glimpse of the industry’s inner-workings and happenings, while providing ways for anyone doing or desiring business in the cruise industry to maximize its impact. • The Highlight Issue: Containing cruise executive profiles and information on FCCA Member Lines, this is a useful tool when dealing with the cruise industry and a popular resource for the FCCA’s extensive distribution list. • Membership Directory - With a complete listing of all FCCA Member Lines, FCCA Associate and Platinum Members and destinations’ tourism ministers, this publication is used by cruise executives and stakeholders alike. • Conference Program and Foundation Program: These programs include schedules and information for the FCCA’s annual open-registration events, offering a way to target the 150-plus cruise executives and 1,000-plus attendees. Online Marketing • Travel and Cruise e-Newsletter: This weekly e-mail newsletter communicates current trends, breaking news and marketing partners’ featured content to more than 10,000 travel professionals around the world, including Member Line executives who use it as a resource to stay up to date. To target this influential audience every week, the newsletter offers Feature Campaigns, featuring a prominent location, 70-word sound bites, access to link a story or website and include an image, and a banner running the duration of the campaign.

Cruise Industry Profile s


FLORIDA-CARIBBEAN CRUISE ASSOCIATION • About to launch, this website will become a 24/7 source for travel and cruise industry news, spotlighting featured newsletter content, highlighting magazine articles, optimizing search engines, and streamlining and extending the reach and content of both the magazine and newsletter. • But Wait, There’s More: Other online marketing opportunities include using the FCCA’s social media networks to generate and redistribute content; advertising on the official website; sending content through the FCCA’s e-mail distribution list; and even placing a banner in the FCCA staff’s e-mail signatures. FCCA Foundation (All Proceeds Support the Foundation): The FCCA Foundation provides a tangible mechanism for the cruise industry to fund a range of humanitarian causes in Caribbean and Latin American destinations. In its 25 years, the Foundation has benefited thousands of citizens by providing funding and countless hours to causes and charities throughout the regions. In addition to assisting deserving institutions like charities and hospitals and aiding during crises like natural disasters, the Foundation executes annual projects, including: •

Holiday Gift Project: The FCCA reaches out to many Caribbean and Latin American destinations by providing gifts and holiday cheer to children in foster homes or institutions. The presents are delivered to partner destinations on Member Lines’ vessels, and the crew and FCCA partner representatives then give the gifts at a festive party. In 2018, 40 destinations participated, and more than 7,000 children had something to celebrate because of the efforts.

Children’s Essay and Poster Competitions: Children’s Essay and Poster Competitions: The FCCA orchestrates these competitions to further educate FCCA destination partners’ youth by learning and thinking about the cruise industry’s impact, along with their destinations’ and citizens’ roles in it, while also prompting practical problem solving. There are two divisions—junior (12 years and under) and senior (13-16)—that each receive 1st-3rd- place prizes of $3,000, $1,500 and $1,000, respectively, for themselves and their schools, along with a $200 award for every finalist submitted by the participating destinations. The first-place recipients also receive functions in their honor.

Foundation Events (All Proceeds Support the Foundation): • FCCA Online Auction: Taking place annually and open to anyone with a valid e-mail address, this auction features cruises vacation packages all graciously donated by FCCA Member Lines and partners throughout the Caribbean and Latin America. • FCCA Foundation Extravaganza: Created by the Member Lines 25 years ago, the event gathers cruise executives and industry stakeholders on a social level to establish new relationships or enhance existing ones. It features a cocktail reception, and dinner with a selected table host—each a Member Line executive, president and/or CEO.


Cruise Industry Profile s


Michele M. Paige ~ President Michele M. Paige’s career in the cruise industry spans more than four decades. She spent 17 years in various positions at the Cruise Lines International Association (CLIA). In February of 1992, Ms. Paige came onboard with the FloridaCaribbean Cruise Association (FCCA) as its director of operations and communications, steering the association on issues such as: destination port development, product development, research and training, as well as serving as a liaison with environmental entities. She was appointed to head the association in January of 1994 as its executive director and named president in March 1997. Ms. Paige continues to chart a course in the development and implementation of the association’s numerous proactive, innovative programs, reporting directly to the association’s Executive Committee. Ms. Paige has initiated such impactful programs and forums as the annual FCCA Cruise Conference and Trade Show, the FCCA Foundation, the FCCA outreach programs, the FCCA associate membership programs, FCCA Magazine, as well as training programs geared to taxi drivers and service providers, to name a few. More importantly, great strides have been made in the realization of the FCCA’s mandate: strengthening the ties between the cruise industry, the Caribbean and Latin America. Under her presidency, the association enjoys membership in the Caribbean Tourism Organization (CTO), of which Ms. Paige is an Executive Committee Board Member, the Caribbean Hotel and Tourism Association (CHTA), the Caribbean Shipping Association (CSA), the Puerto Rico Shipping Association, as well as being a signator to the cruise industry’s “Memorandum of Understanding” with the Florida Department of Environmental Protection. Michele enjoys dual lifestyles in South Florida and Brooksville, Florida, doting on her two children, granddaughters, horses and dogs.

Cruise Industry Profile s



Mario Aguirre ~ Director, Membership Events & Programs Mario Aguirre currently is responsible of coordinating and overseeing the implementation and logistics of all FCCA membership programs & events, including aspects of the FCCA Cruise Conference & Trade Show. One of his main objectives is to develop a stronger working relationship with the FCCA Platinum members to help them reach their industry goals. Prior to joining the FCCA. Mario spent the last 17 years overseeing promotional efforts for the Tourism Board of Honduras as their North American Director. He was part of the tourism boards team responsible of strategic planning in relations to the Countries Cruise Industry and had been the Platinum Delegate for Honduras since 2004. He has also lead other efforts for the Tourism Board in regards to airlift, trade events, advertising and all public relations related to promoting travel to the Country. As a prior Platinum Delegate representing the Honduras Tourism Board, he has seen 1st hand the growth of the Industry and participated in numerous FCCA functions & Events. Mario was born in Honduras and resides in the city of Miami with his wife, Michelle, daughters Sofia & Mia.

Omari Breakenridge ~ Director, Digital Strategy & Creative Services Omari Breakenridge joined the Florida-Caribbean Cruise Association in February 2005. He is currently the Director of Digital Strategy and Creative Services, and is responsible for the creative direction and design of the FCCA’s printed materials, including trade publications, conference collateral and multimedia presentations. Omari also initiates and maintains contact with the media issuing highly visible press releases for conferences, trade shows, foundation awards, and charity events. In addition to his 15 years of experience in creative design, Omari has worked within all platforms and is highly skilled in a variety of emerging technologies. He also handles the ongoing development of the FCCA’s database, e-mail marketing, website and video projects. To date, Omari has earned over a dozen industry awards in advertising, publication design and interactive media. Most recently he served on the Advisory Boards of Miami Dade Colleges School of Entertainment & Design Technology, Devry University’s College of Media Arts and Technology and is a member of the Association of Marketing and Communication Professionals; the American Institute of Graphic Arts and the American Advertising Federation. Outside the office, he keeps himself busy regularly attending events in the Miami art and design scene along with pursuing his passion for photography.

Terri Cannici ~ Vice President, Operations

Terri Cannici has 30 years in the cruise industry and is responsible for the overall organization, coordination and marketing of the Annual Cruise Conference & Trade show and Central America Conference, conducting site inspections for future conferences and marketing and registration for the Annual FCCA Foundation Event. She also organizes and coordinates the Holiday Gift Project along with FCCA Member Lines to provide holiday gifts for the under-privileged children in the Caribbean and Latin America.


Cruise Industry Profile s


Adam Ceserano ~ Sr. Vice President Adam Ceserano joined the Florida-Caribbean Cruise Association in 2001 as the Manager of Marketing to increase the sales and rebrand the FCCA’s feature publication, “Travel & Cruise,” which is the official publication of the Cruise Industry, as well as other various projects, which included the development of new sponsorship opportunities, training programs, and improved partnership opportunities. In 2006, he was later promoted to Director of Marketing and Sales, and later that year to the Vice President. Now as the Senior Vice President of the FCCA, Adam Ceserano currently oversees all day-to-day FCCA operations, marketing, advertising, sponsorships, and events. He coordinates and conducts the customer service training workshops, as well as the FCCA Outreach Program. He plays a vital role in implementation, site inspections and organization of all the FCCA’s conferences and trade shows. He also participates on the FCCA’s Security/Operations Committee and attends the FCCA Executive Committee meetings Adam Ceserano is also responsible for overseeing the FCCA’s exclusive Platinum Membership Program. Since Mr. Ceserano took the lead of the FCCA membership program, and through the guidance of the Operations Committee, the FCCA has developed more innovative program, with more benefits for its valued Platinum Members. Also, Mr. Ceserano works with to continually enhance and develop the FCCA’s Global Tour Operator Insurance Program. Prior to joining the FCCA, Mr. Ceserano worked for Maxim Consulting in Ft. Lauderdale, servicing such clients as IBM, AT&T, South Florida Water Management, and Motorola. Adam worked for the Miami Dolphins in the Special Promotions and Marketing Department before going back to college for his Master’s Degree, in which he helped organize the children’s program and special events. He attended Florida State University, receiving a Master’s Degree in Administration and also received a Bachelors Degree in Sports Management and Marketing. He currently lives in Miami, Florida

Vanessa Gutierrez ~ Administrative Assistant Born in Miami, Florida and raised in Colombia, Vanessa holds a Bachelor’s degree in Business Administration from the Université de Montpellier in France. Vanessa is responsible for general administration of the membership program, and assisting different departments at the FCCA. She serves as one point of contact between the members and the FCCA by communicating updates on events, publications and financial affairs. She also assists in the organization of the FCCA events and promotes the FCCA Foundations annual Poster Competition.

Cruise Industry Profile s



Jessica Lalama ~ Executive Assistant

Born in California and raised in Ecuador, Mrs. Lalama worked in the hotel industry with Marriott Hotels before joining the FCCA in 2007. She is the executive assistant to the President, Michele M. Paige, and therefore responsible for the day-to-day liaison with all private and public sector partners for the FCCA. She also assists in the coordination and promotion of the FCCA Foundation Essay Competition and the FCCA Foundation Donation Program for the Caribbean and Latin America.

Jessica lives in Plantation, Florida with her husband Raphael and son Martin.

Justin Paige ~ Director, Corporate Communications & Strategic Marketing Partnerships Justin develops the editorial direction and content of the FCCA’s initiatives—including digital and print publications such as Travel & Cruise, the official magazine of the global cruise industry, and its e-newsletter—while projecting the Association’s and industry’s voice and building awareness and relationships through multifaceted, multimedia strategies. He also spearheads the Association’s marketing efforts and works with partner destinations and stakeholders to create tailored packages that maximize their benefits from the FCCA’s resources and influential audience. Before joining the FCCA, Justin wrote freelance articles for various publications over a five-year span; earned a BA in English from Florida State University and an MFA in Writing from Vermont College; and taught English Composition at Miami-Dade College. He resides in Miami, FL with his wife, Devin, and dog, Osito.


Cruise Industry Profile s

The French Caribbean Port of Call

Balata gardens, Schœlcher

This Caribbean island boasts modern cruise terminals only a stone’s throw from safe and vibrant urban centers, local gourmet cuisine, unspoiled nature, and exciting excursions for everyone. A warm Creole welcome awaits you in Martinique!

Habitation Clément, Le François

A colorful parade during Carnival

Visit us today

Pointe Simon Terminal, Fort-de-France

AIDA CRUISES Am Strande 3d, 18055 Rostock, Germany Tel: +49 (0) 381-20 27 06 00 Website:

With its casual and premium-quality cruise concept, AIDA Cruises established a new chapter in the history of cruising in 1996. Today, AIDA Cruises is the market leader in the German-speaking cruise market. AIDA Cruises is the epitome of a premium-quality, relaxing cruise – its guests live and love the unique AIDA Cruises feeling. Instead of a Captain’s Dinner, dress code and fixed meal times, unforgettable boundless diversity awaits them on board and on land. Guests enjoy being a part of the AIDA Cruises family and feel at home anywhere in the world. This feeling is cultivated by the friendliness of the crew and by having German as the onboard language. Every guest can experience a personal vacation and discover a new world every day. AIDA Cruises appeals to the lifestyle of active, open-minded people of any age with an amazing array of itineraries, destinations and shore excursions, culinary delights, world-class entertainment, wellness and fitness, and top-notch programs for kids and teens. The smiling lips on the prow of AIDA Cruises ships is a promise to its guests: Vacationing with AIDA Cruises brings joy! The brand is passionate about hospitality, and the safety and well-being of its guests is top priority. Exceptionally well-trained personnel, high-quality offerings, carefully selected products and attentive service are a given. AIDA Cruises is setting standards within the international cruise market in every way. Its entertainment, wellness and shore excursion programs, kids and teen offerings, and the culinary variety are among the best on the seas. With a keen sense of what its guests want, exceptional ideas and the courage to innovate, AIDA Cruises wants to continue being one step ahead of its competitors in the future. AIDA Cruises operates one of the world’s most state-of-the-art fleets, currently comprised of 12 cruise ships with three new ships being built at the Meyer shipyard in Papenburg, Germany expected to join the fleet by 2023. 14

Cruise Industry Profile s


Felix Eichhorn ~ President Felix Eichhorn (39) studied Business Management at the Economic Academy Hamburg. The native of Rostock has accompanied the unique growth of AIDA Cruises in various management positions of increasing responsibility for more than 19 years. Felix Eichhorn started his career at AIDA Cruises in 1999 with a dual studies program. In the following years, he held a wide variety of positions on board and ashore before assuming responsibility for sales and yield management of AIDA Cruises and Costa in Germany as Senior Vice President Sales, Yield Management & Flight Operation in 2013. In May 2014, Felix Eichhorn was appointed chairman of the committee Ship of the German Travel Organization (DRV). Since September 1, 2015, Felix Eichhorn is heading the cruise company AIDA Cruises as President.

Sandra Neffgen ~ Head of Shore Excursion Program Sandra is Shore Excursion Executive for AIDA Cruises and is responsible for the Shore Excursion Program, Product Development and Operations worldwide for the AIDA brand. Sandra has worked on-board several AIDA vessels as Shore Operations Manager and cruised throughout the Caribbean, Canary Islands, the Baltic and Western Mediterranean. After studying tourism and working overseas Sandra made first experience in cruise business in booking future cruises for AIDA Cruises before joining ship’s crew onboard.

Cruise Industry Profile s


AZAMARA 1050 Caribbean Way, Miami, FL 33132 Tel: 305-539-6000 Website:

Azamara is a boutique upmarket cruise line operating three 690 passenger ships, the Azamara Journey, the Azamara Quest and Azamara Pursuit. The company serves an up-market segment of international travelers, empty nesters with an explorer mindset that are motivated by enriching their life experiences. Azamara pioneered Longer Stays and More Overnights. Now with three ships, the focus on these extended stays and authentic local experiences has evolved even further. “Explore Further” is the philosophy behind every Azamara voyage, it’s what connects people to people; people with cultures; people with themselves, by enabling them to look at life with a new perspective. Explore Further supports the addition of more than 900 new tours that are focused on the intimate experiences craved by the well-versed traveler. With overnight stays and visits to smaller, less-traveled ports, Azamara welcomes guests to step on land as an insider, and to travel deeper, beyond the initial layers of a city. Immersive itineraries offer guests the opportunity to visit the destinations at night when many destinations come alive. Over 250 overnight and late night stays (8 pm or later) in port are featured every year, which makes roughly 50% of all Azamara port calls offer a nighttime experience in the destination. Through the brand’s Destination Immersion programming, curated itineraries bring the ships to exotic and marquee ports. An expanded palette of World Events and Themed Voyages are offered, including Monaco Grand Prix, the World Cup, British Open, the Venice Redentore Festival, as well as New Years in Rio, and more to come. Azamara’s Country Intensive Voyages allow guests to travel deeper and experience more of a given country, as the majority of the destinations are concentrated in one country such as Japan, Italy, Spain, Norway, New Zealand, Australia, Greece, Croatia and more.


Cruise Industry Profile s


Mike Bush ~ Manager, Destination Experience Mike Bush has more than 25 years of experience in the cruise industry and is currently responsible for creating and managing destination experiences for Azamara worldwide. He spearheads all elements of the shore excursion and pre/post hotel program product development function including concept generation, feasibility analysis, procurement coordination, and implementation coordination. Prior to assuming his current position with Azamara Cruises, Mr. Bush was Senior Manager, Brand Performance, Shore Excursions for the Holland America Group. He spent 20 years of his career with Holland America Line in different capacities and functions, from Sr. Manager, Port Operations, to Manger, Tampa Shore Operations. Mr. Bush also spent five years as a tour operator in Mazatlan, Mexico, with Tropical Tours working exclusively with cruise lines. Mr. Bush is a graduate of the University of Washington and resides in Miami with his wife, Ariadne.

Carol Cabezas ~ Chief Operating Officer Carol Cabezas is the chief operating officer of Azamara. In this role Carol is responsible for the full range of operations of the cruise line including Sales, Marketing, Revenue, Finance, Deployment and Shipboard Operations. Most recently, Carol was vice president of Investor Relations for the parent company, Royal Caribbean Cruises LTD., managing relationships with the global investor and analyst community. During her tenure she attracted new investors to the shareholder base and broadened reach across new markets including Asia Pacific and the Middle East. Carol joined Royal Caribbean Cruises LTD in 2000 and since that time has held a variety of leadership roles across Sales, Finance and Revenue Management. As the associate vice president of National and Strategic Accounts, North America for Celebrity Cruises, Carol was accountable for the development of business opportunities with national consortia, key strategic trade partners, and the continued success of the Home-based channel. As director of Sales Planning and Strategy for Celebrity Sales she was charged with the development and implementation of national promotional campaigns, trade compensation, business analysis and strategy, financial planning, and automation tools for trade and field sales. Prior to her career at Royal Caribbean Cruises LTD, Carol was an Associate Consultant at PricewaterhouseCoopers in the Dispute Analysis and Corporate Recovery team. Carol holds a Masters in Finance from University of Miami and Bachelor degrees in Finance and Accounting from Stern School of Business at New York University. Carol lives in Coral Gables, Florida, with her husband Francisco and their two children.

Cruise Industry Profile s



Scott Daniels ~ Associate Vice President, Hotel Operations Scott has been with Azamara since 2008, when he first joined the Quest as Food & Beverage Manager. He spent time on both vessels before settling on the Journey as Food & Beverage Manager and then Hotel Director for several years. In 2012, he accepted a temporary ship-toshore assignment to support both the shoreside team and the ships for an upcoming refurbishment, and has been a part of the shoreside Hotel Operations team since then. Scott is thrilled to be able to continue to support the onboard team, and looks forward to regular visits with his Crews on Journey, Quest, and Pursuit. Scott started his career at sea on small expedition ships with Clipper Cruise Line, sailing onboard both the Odyssey and Adventurer in Asia, Siberia, Northern Alaska, and Antarctica. He also worked onboard the Nantucket and Yorktown Clipper as Hotel Director, before joining NCL America onboard the Pride Aloha as Food & Beverage Director. Prior to joining the cruise industry, Scott spent ten years working in a number of hotel properties, both with boutique hotels and established brands Radisson and Sofitel. Scott is originally from Chicago and holds a degree in French and Spanish. He has a passion for the theatre, and enjoys reading, film, and the fine arts. He resides in Miami with his lovely wife Tonya and their two cats, Gris-Gris and Jack.

Nils Lindstad ~ Associate Vice President, Sales and Trade Support Nils Lindstad is the Associate Vice President of Sales and Trade Support for Azamara. He has worked in the cruise industry since 2001 and has been with Azamara since 2009 where he first joined as Manager Sales Administration. In 2015 he was promoted to Director, Sales and Service Development. Prior to joining Azamara Nils worked at SeaDream Yacht Club for 8 years and was the Director, Shoreside Operations when he left. Lindstad was born and raised in Miami, Florida and holds a Bachelor’s degree from Florida International University in Management Information Systems. Lindstad lives in Miami with his wife Shya and sons Kai and Kruz.

Francisco Mallmann ~ Vice President, Strategy and Finance Francisco Mallmann is Vice President, Strategy and Finance for Azamara. He has been with the company since 2010 and oversees the brand’s Strategic Planning, Finance, Revenue Management, Onboard Revenue, Business Intelligence, and Itinerary Planning functions. Mallmann began his career in finance in the telecommunications industry before transitioning to the cruise sector. His first role with Royal Caribbean Cruises Ltd. was as part of Celebrity Cruises’ Revenue Management team in 2006. Mallmann was born in Buenos Aires, Argentina, and grew up in Argentina and Uruguay. He attended Bentley University in Boston where he earned a Bachelor’s degree in Economics/Finance with a minor in French. He currently holds double Master’s degrees: an MBA from Bentley University and a Master’s in Finance from Florida International University. Mallmann lives in Surfside, Florida with his wife, Melissa, and sons, Luca and Leo.


Cruise Industry Profile s


Michael Pawlus ~ Director, Strategic Itinerary and Destination Planning Michael Pawlus is a 30-year cruise industry veteran. He is currently Director, Strategic Itinerary and Destination Planning for Azamara based in Miami, Florida. He has the responsibility of researching, developing and implementing the deployments and itineraries for Azamara’s fleet. Prior to Azamara, Pawlus has held a wide range of executive and management positions at a variety of cruise lines including Silversea Cruises, Seabourn Cruise Line, Regent Seven Seas Cruises, Norwegian Cruise Line and Royal Viking Line. During his career, he has been responsible for a number of innovations in the area of itinerary planning. He has also traveled to over 500 ports of call around the world. Pawlus holds an MBA degree from Texas A&M University and did his undergraduate studies at the University of Michigan. His office is in Royal Caribbean’s headquarters at the Port of Miami.

Larry Pimentel ~ President and CEO Larry Pimentel is President and CEO of Azamara®, a member of the Royal Caribbean Cruises Ltd. family of cruise lines. Since taking the helm in 2009, he and his team have created a new niche of cruise travel distinguished by Destination Immersion® - meaning longer stays, more overnights and night touring, with cultural connections. This innovative direction has resulted in placing Azamara in a very profitable position, since the launch of Destination Immersion® Azamara has grown its revenue by over 70% per ship, has seen an average of 69% increase in tariffs and has tripled repeat business. Recently under Pimentel’s direction, Azamara debuted the largest selection of pre-and-post-voyage land programs in the cruising industry, reinforcing its commitment to Destination Immersion® beyond cruising. Over a three-decade career, Pimentel has built successful cruise lines and brands while accumulating a unique body of knowledge about affluent travelers and the experiences that appeal to them. Before joining Azamara, he was President/ CEO and co-owner of SeaDream Yacht Club. At Carnival Corp. he served as President and CEO of Seabourn Cruise Line and Cunard Line, and was previously President and CEO of Classic Hawaii. His keen insights about the travel marketplace and luxury tastes and trends have made Pimentel an in-demand speaker, writer and educator. He was Distinguished Lecturer at Cornell’s School of Hotel Administration and has led marketing seminars for Harvard Business School, Ritz-Carlton Company, Bloomberg and others. He was a founding member of The Luxury Marketing Council in New York, and also has been influential as director and chairman of major travel industry associations, including USTOA (United States Tour Operators Association) and ICTA (Institute of Certified Travel Agents). The cruise brands under Pimentel’s leadership have won dozens of “best in class” awards from discerning travelers. At Azamara, the up-market, 690-guest Azamara Journey®, Azamara Quest® and Azamara Pursuit® have been recognized with best in class, best service, best overall experience and other awards from Travel + Leisure, Conde Nast Traveler and Cruise Critic’s Cruisers’ Choice Awards. The company also has won top honors from the UK Cruise Critic Cruisers’ Choice Awards, including best overall, best dining, best service, best value-for-money and more. As one of the travel industry’s most respected leaders in branding and luxury travel, Pimentel has been honored with a Lifetime Achievement award from Cruise International and received an AFAR Travel Vanguard award for his visionary creation of Destination Immersion and contribution to the future of travel. Pimentel was also recognized as “one of the 25 most influential travel executives in America” and won “global executive of the year” at World Travel Mart.

Cruise Industry Profile s



Kevin Regan ~ Global Director, Charters and Incentives Kevin Regan is the Global Director, Charters and Incentives at Azamara Cruises. Regan, an incentive professional with buyer, sales, and client experience joined Azamara in 2015, following 11 years with Silversea Cruises as the Corporate and Incentive Sales Director. Prior to Silversea, Regan was the Manager of the Incentive and Meetings Management Department at American Express Financial Advisors based in Minneapolis, Minnesota. Here, he designed and executed incentive program qualifications for over 11,000 financial advisors throughout the country. While in St. Louis, Missouri, Regan was a cruise product specialist, purchasing manager, and account executive for Maritz Travel Company and Sales Manager at Maritz Motivation Company servicing major automotive clients. He started in the cruise industry while working with Cunard Lines as the Promotions Director for the fleet. He designed and enhanced the on-board product for the entire fleet with primary focus on the Queen Elizabeth II. At the travel industry level, Regan has served three years on the Hospitality Partners Advisory Council (HPAC) for the Financial and Insurance Planners Association, an organization of over 700 meeting planners. He served as the Chairman of the HPAC in 2015. He has also co-founded the Site Minnesota Chapter, a regional organization of Site Global. He has served as past chair of a number of Site Global Committees over the past several years. Regan is currently serving a two year term as a Site Foundation Trustee Member. Regan holds his undergraduate business degree from Iona College in New Rochelle, NY, and his Masters Degree in International Finance from St. Louis University in St. Louis, Missouri. Regan lives in Lakeville, Minnesota with his wife and two children. In his spare time, Regan enjoys running, hiking, occasional triathlons and especially bike riding; having ridden his bicycle from New York City to Denver, Colorado.

Richard Twynam ~ Managing Director, UK and Ireland Richard Twynam is Azamara’s Managing Director for the UK, Ireland and EMEA, holding the position since January 2014. With 25 years of experience in the travel industry, he leads a 12-strong team dedicated to raising the profile of the Destination Immersion® specialised travel brand in the UK and Ireland. The team, led by Richard, has achieved record performance in the region for five years in a row, and they have been recognised with over 30 awards, notably four Travel Weekly Globes, and the Cruise Critic’s Cruisers’ Choice and Editors’ Pick Awards. He is also the driving force behind Azamara’s Eurozone and EMEA expansion, partnering with regional team members to drive forward sales and marketing goals, increase trade and consumer engagement, and strengthen Azamara’s presence in these markets. Richard currently sits on the CLIA Executive Committee in the UK. Richard spent 10 years working for airlines in the UK and Hong Kong, as Leisure Sales Manager UK & Ireland for Cathay Pacific Airways and Head of Sales UK & Ireland for Air New Zealand. He then launched cruise into the Austravel programme in 2008, and then joined one of the UK’s largest cruise distributors, Virgin Holidays Cruises as Managing Director in October 2010, delivering record results. In 2013 Richard was approached by Kuoni to create and launch the Kuoni cruise programme, and in the Autumn of 2013, was asked to be Azamara’s first ever UK Managing Director.


Cruise Industry Profile s

Why Do the World’s Largest Cruise Ships Choose One of the Caribbean’s Smallest Islands? Close to other islands. Far from ordinary Cruise lines prefer St. Kitts because it’s close to other island destinations and provides passengers with easy access to an unforgettable day of authentic experiences. Our two berths (1,100 ft long with minimum depth of 28 ft) are just steps from the historic capital of Basseterre and within easy range of thrilling half-day adventures further afield. Please contact us for a confidential review of your requirements. P.O. Box 132 • Pelican Mall • Basseterre, St. Kitts (869) 465-4040 Explore /StKittsTourism



BAHAMAS PARADISE CRUISE LINE 431 Fairway Drive, Deerfield Beach, FL 33441 Tel: 800-374-4363 Website:

Bahamas Paradise Cruise Line, the ultimate Bahamas getaway, is the only provider of two-night cruises to Grand Bahama Island and the originator of the unique Cruise & Stay program, letting travelers extend their Bahamas adventure with a stay at a beach resort. The company operates two ships, Grand Celebration, and Grand Classica – which recently earned Cruise Critic’s 2019 Cruisers’ Choice Award for Best Entertainment. Bahamas Paradise Cruise Line is majority-owned by the family of former Norwegian Cruise Line President and CEO Kevin Sheehan.


Cruise Industry Profile s


Oneil Khosa ~ Chief Executive Officer Oneil Khosa serves as the Chief Executive Officer of Bahamas Paradise Cruise Line. In 2016, Khosa joined forces with Kevin Sheehan Sr., the former CEO of Norwegian Cruise Line, and the Sheehan family to acquire what is now Bahamas Paradise Cruise Line. Khosa oversees the brand evolution, charging forward to implement innovation in an array of ways – including, most recently, the introduction of the growing cruise line’s unique Cruise & Stay program. Prior to the acquisition of Bahamas Paradise Cruise Line, Khosa served in several senior roles within the cruise industry. Most recently, Khosa founded India-based Blue Ocean Cruises, managing all aspects of the start-up as CEO, including government and regulatory approvals, operations, etc. Khosa also helped develop and manage the $1.5 billion portfolio of investments at DVB Bank. Khosa began his career onboard, eventually rising to First Officer at Royal Caribbean Cruises.

Francis Riley ~ Senior Vice President, Sales & Marketing Francis Riley serves as Senior Vice President of Sales and Marketing for Bahamas Paradise Cruise Line. Riley is responsible for developing the brand’s trade distribution channels and overseeing marketing initiatives, revenue management, and the call center. He joined the company in March 2019. Prior to joining Bahamas Paradise Cruise Line, Riley served as SVP of sales, the Americas, for Traveltek, a global travel technology provider; SVP of international sales, marketing and operations for Norwegian Cruise Line (NCL); as well as a senior leadership role within NCL where he lead international sales, operations, passenger services, and marketing for Europe, the Middle East, and Africa. Riley also worked in the loyalty marketing sector with Nectar, the UK’s largest loyalty program. Riley began his career in the United Kingdom with Thomas Cook in several roles, including travel consultant, reservations, sales, marketing, and commercial relations before joining British Airways’ Air Miles Travel Company.

Kevin Sheehan Sr. ~ Chairman Kevin Sheehan Sr. serves as Chairman of Bahamas Paradise Cruise Line. Formerly the Chief Executive Officer of Norwegian Cruise Line, Sheehan Sr. purchased Bahamas Paradise Cruise Line in 2016. Along with his son Kevin Sheehan Jr. and industry executive Oneil Khosa, Sheehan Sr. has focused on expanding the Company’s footprint, first by adding a new vessel, the Grand Classica, and second, by refreshing and growing the Company’s relationships with Travel Agents. From 2016 to 2018, Sheehan Sr. served as the President and Chief Executive Officer at Scientific Games—a gaming and lottery company. From 2015 to 2016, Sheehan Sr. taught full-time as the John J. Phelan, Jr. Distinguished Visiting Professor of Business at Adelphi University. Sheehan Sr. previously held several senior positions with Norwegian Cruise Line Holdings Ltd., a global cruise company, from 2007 to 2015. These positions included President from August 2010 to January 2015; Chief Executive Officer from November 2008 to January 2015; and Chief Financial Officer from November 2007 to September 2010. Sheehan Sr. also previously served as Chairman of the Board and Chief Executive Officer of Cendant Corporation’s Vehicle Services Division from March 2003 to March 2005, which included global responsibility for Avis Rent A Car, Budget Rent A Car, Budget Truck, PHH Vehicle Management, First Fleet and Wright Express.

Cruise Industry Profile s



Kevin Sheehan Jr. ~ President Kevin Sheehan Jr. serves as President of Bahamas Paradise Cruise Line—leading all aspects of the cruise line’s growth initiatives and ship expansion. Sheehan Jr. also serves as Senior Managing Director of Mellon Stud Ventures, the investment arm of the Sheehan family. Sheehan Jr. began his career at Merrill Lynch, where he specialized in mergers and acquisitions for companies such as GE, Masco, and LaFarge. Prior to joining Bahamas Paradise Cruise Line, Sheehan Jr. was a member of the A&M Capital Opportunities, a $500M investment fund which focused on growth investments. As part of that portfolio, he helped develop the expansion of Iron Hill Brewery, a multi-state casual dining restaurant, and brewery. Previously, he worked for Nicolas Berggruen of Berggruen Holdings, managing his global portfolio of companies, real estate, and art. This included a board role at Karstadt, a German department store, Keys Hotel, an Indian hospitality company, and IMS, a polish furniture manufacturer.

Thomas Spina ~ Senior Vice President, Operations Thomas Spina currently serves as Senior Vice President of Operations for Bahamas Paradise Cruise Line. In his role, he is responsible for overseeing ports and destinations, onboard revenue, marine, and technical operations, food and beverage, and entertainment. Prior to joining the cruise line in August 2019, Spina served as director of business development for the Global Ports and Destination Development Group at Carnival Corporation; director of port finance and analysis and vice president of port operations at Norwegian Cruise Line and Norwegian Cruise Line Holdings; and worked for the New York City Economic Development Corporation (NYCEDC) as vice president of cruise ship operations. In that position, he oversaw a $250 million port renovation plan that increased cruise ship growth in the harbor, expanded economic impact through brand diversity, and attracted year-round cruising from New York City. Spina is also a frequent speaker at various industry events and has served as a member of the AAPA Cruise Committee, FCCA Operations Committee, and was a Passenger Vessel Sub-Committee member in New York Harbor during his time at NYCEDC.

David Sprechman ~ Chief Financial Officer David Sprechman serves as Chief Financial Officer of Bahamas Paradise Cruise Line, where he has helped to form the company’s financial and accounting operations. Sprechman assisted in the 2016 acquisition of the initial business and well as the purchase of the Grand Classica. Prior to joining Bahamas Paradise Cruise Line, Sprechman served as chief accounting officer for Norwegian Cruise Line, where he directed the accounting and SEC filings for various transactions, including a $3.1 billion acquisition, the company’s public offering, and various public debt and secondary share offerings. He also served as chairman of the Charitable Contribution Committee and was a member of the Hedge Committee and Finance Committee of the Cruise Lines International Association (CLIA), the world’s largest cruise industry trade association


Cruise Industry Profile s

CARNIVAL CORPORATION & PLC 3655 N.W. 87th Avenue Miami, FL 33178-2428 Website:

Carnival Corporation & plc is the world’s largest leisure travel company and among the most profitable and financially strong in the cruise and vacation industries, with a portfolio of nine of the world’s leading cruise lines. With operations in North America, Australia, Europe and Asia, its portfolio features Carnival Cruise Line, Princess Cruises, Holland America Line, Seabourn, P&O Cruises (Australia), Costa Cruises, AIDA Cruises, P&O Cruises (UK) and Cunard. Together, the corporation’s cruise lines operate 102 ships with 241,000 lower berths visiting over 700 ports around the world, with 19 new ships scheduled to be delivered through 2025. Carnival Corporation & plc also operates Holland America Princess Alaska Tours, the leading tour company in Alaska and the Canadian Yukon. Traded on both the New York and London Stock Exchanges, Carnival Corporation & plc is the only group in the world to be included in both the S&P 500 and the FTSE 100 indices. With a long history of innovation and providing guests with extraordinary vacation experiences, Carnival Corporation has received thousands of industry awards – including recognition by the Consumer Technology Association™ as a CES® 2019 Innovation Awards Honoree for the OceanMedallion™. A revolutionary wearable device that contains a proprietary blend of communication technologies, the OceanMedallion enables the world’s first interactive guest experience platform transforming vacation travel on a large scale into a highly personalized level of customized service. The prestigious CES Innovation Awards honor outstanding design and engineering in consumer technology products.

Cruise Industry Profile s



Micky Arison ~ Chairman Micky Arison grew up in the cruise business and spent the better part of two decades learning it from the ground up before becoming chairman in 1990. Arison, 70, followed his education with a two-year stint in Carnival Cruise Lines sales department. He became reservations manager in 1974, and took over the post of vice president of passenger traffic in 1976, succeeding to the presidency of Carnival in 1979. In 1990, he was appointed chairman by the company’s board of directors. In 2013, the role of Carnival Corporation & plc chairman and CEO was split with Arison continuing to serve as chairman and longtime Carnival board member Arnold Donald named CEO. In 1987, the company went public, generating $400 million for future expansion. As Carnival continued its growth through the traditional avenue of new ship construction, Arison also sought to expand the company’s cruise operations by entering new market segments of the industry. In 1989, Arison engineered the acquisition of the venerable Holland America Line, giving Carnival entry to the premium segment of the cruise industry. Arison also led the company’s effort in the acquisition of ultra-luxury leader Seabourn, as well as Cunard, operator of the world’s most famous ocean liners, and Costa Cruises, Europe’s number one cruise company. Arison also spearheaded Carnival Corporation’s acquisition of P&O Princess Cruises, one of the most recognizable names in travel, in a deal valued at approximately $8.2 billion. The combined Carnival/Princess group, named Carnival Corporation & plc, is the largest cruise vacation group, with a diverse portfolio of brands catering to vacationers from all over the world. Carnival Corporation & plc is truly a global vacation leader with its stock trading on both the New York and London exchanges. Under his direction, Carnival Corporation & plc has grown into the largest, most successful cruise operator in the world. Arison’s keen attention to marketing and growth priorities has also increased revenues from approximately $600 million in 1988 to $18.9 billion in 2018. Today, as chairman of Carnival Corporation & plc, he oversees diversified travel and tourism holdings, including cruise ships serving virtually every market segment -- from contemporary to ultra-luxury -- as well as leading tour operators and hotel chains in Alaska and the Yukon Territory. Arison is past-chairman of the Florida Caribbean Cruise Association (FCCA), a trade organization whose mandate is to provide a forum for discussion on legislation, tourism development, ports, safety, security and other cruise industry issues. Arison’s contributions to the cruise industry have been recognized by a wide range of international organizations. He has been named an “Officer of the French Legion of Honor” – the country’s highest civilian honor – by French President Jacques Chirac, received a honorary doctorate in naval architecture from the University of Genoa, and was awarded the Decoration of Commander, First Class, of the Order of the Lion of Finland by the President of the Republic of Finland. He has also been awarded the insignia of “Onorificenza al Merito della Repubblica Italiana” by the president of Italy, which confers that country’s highest title on a civilian. Arison is also the managing general partner of the National Basketball Association’s Miami Heat franchise and has served as chairman of the league’s board of governors. Arison and his family are longtime residents of the Miami area. 28

Cruise Industry Profile s


Stefano Borzone ~ Sr. Vice President, Global Port & Destination Development Stefano Borzone joined Carnival Corporation in May of 2018 after spending 30 years in the cruise industry in different capacities. In his new role, Stefano will develop key strategies for port and destination development on a global scale, for all of Carnival Corporations’ nine brands. Most recently, Stefano served as President of Metro Cruise Services, leading the organization since 2005. He began his journey after he graduated as a sea captain from the Maritime Academy in Genova, Italy and started his career at sea as a navigation officer on Sitmar Cruises in 1987 on TSS Fair Wind. Following the acquisition of Sitmar by Princess Cruises Stefano continued his ocean-going career, earning a Master license for worldwide trade. He accepted his first land-based assignment by taking a position in Marine Operations at Princess headquarters in Los Angeles where he learned many different elements of shore-side ship’s management and became involved in Princess’ new-build programs in multiple European shipyards. Following the expansion of luxury cruising, he later relocated to Fort Lauderdale, Florida to assume the position of Director of Marine Operations at Silversea Cruises. In this role he had broad responsibilities in itinerary planning, regulatory compliance and senior officer recruitment and training, participating in the development of a state-of-the-art bridge simulator at the STAR Center in Dania, Florida. He was also part of the new-build program for Silversea’s new generation of vessels Silver Shadow and Silver Whisper. Following the events of 9/11, Stefano moved back to Los Angeles as the Senior Director of Marine Operations at Crystal Cruises. His role at Crystal included global responsibilities for port operation, shore-side guest services and itinerary planning, as well as providing leadership to the ships’ senior officers and Captains. Once again, as Crystal was engaged in newbuilds with Crystal Serenity, Stefano also spent substantial time in St. Nazaire, France following the vessel’s completion. In 2005, Stefano was offered the opportunity to join Metropolitan Stevedore Company and establish Metro Cruise Services as a new service organization solely dedicated to the cruise industry. He considered this as the chance of a lifetime to offer innovating solutions to the cruise industry, transforming old models of service that originated at the time of ocean liners. He executed a strategic vision that integrated all areas of cruise logistics and terminal operations, creating great synergies, cost savings and a total focus on customer service. Under Stefano’s leadership as President, Metro Cruise expanded its portfolio of services and its national reach to all major cruise ports in the US, offering an unmatched set of options to the cruise industry.

Julia M. Brown ~ Chief Procurement Officer Julia M. Brown is Chief Procurement Officer (CPO) of Carnival Corporation & Plc (Miami) overseeing strategic sourcing and global supplier relationship management across the company’s nine cruise line brands and >$9Bn expenditure. Brown has served as CPO at Mondelez International, Kraft Foods and Clorox where she built a global reputation of being a transformational leader delivering billions of dollars of value. Brown began her career at Procter & Gamble, Canada and has also served in leadership roles at Diageo and Gillette. Brown currently serves on the boards of the Arsht Center for the Performing Arts (Miami), Camillus House (Miami) and Chartered Institute for Purchasing and Supply –CIPS (London). She is Chair of the Hotel, Food and Beverage Council for the Cruise Line Industry Association (CLIA) and has recently joined the American Airlines Corporate Customer Advisory Council. She is a member of the Executive Leadership Council and International Women’s Forum. Brown has been recognized as an inspiring leader and has been listed on the top 100 most “Influential Blacks in Corporate America” by Savoy Magazine (2012-2019), the CIPS Power List 2018, Black Enterprise’s Most Powerful Women in Corporate America (2012, 2016-18) and Ebony Magazine. Most recently she was chosen as one of only 50 women in the Women to Watch supplement as part of the Female FTSE report targeting women for FTSE 350 boards. Cruise Industry Profile s



David A. Candib ~ Vice President, Development & Operations David Candib is Vice President, Development & Operations for the Global Port and Destination Development Group at Carnival Corporation & Plc covering the Americas, Caribbean and Mexico regions and joined the company in 2002. David is responsible for oversight of all Miami-based corporate port operations, areas of new port development and the corporation’s port reservations system which covers 13 ports where the company has retained preferential berthing rights or directly operates. The operating ports include Amber Cove located on the beautiful North Coast of the Dominican Republic, Puerta Maya(Cozumel) which can welcome three ships simultaneously, the Grand Turk Cruise Center (Turks & Caicos Islands) and Mahogany Bay (Roatan, Honduras) which together welcome nearly 4m passengers annually. David is also the project manager for two new port developments in the Bahamas, which include the company’s largest development to date located in Freeport, Grand Bahama and an additional project overseeing expansion efforts on a private island. David manages the company’s relationship and active agreements with the New York City Economic Development Corporation (Manhattan & Brooklyn Ports), Port Everglades in Ft. Lauderdale, overseeing the development of the Cruise Terminal 3 project at Port Canaveral, Puerto Rico Ports Authority (San Juan), and St. Maarten Government and Harbour Holding Company among others. Additionally, David is engaged with at least 15 other projects in the region working alongside Carnival’s various cruise brands in the review and evaluation of both port and infrastructure developments and marquis shore excursion opportunities. Given David’s vast experience, he is a sought after speaker and author with regards to the development and operations of cruise ports and infrastructure. David led the company’s efforts in the development of the Mystic Mountain Bobsled Jamaica attraction in Ocho Rios which is considered to be one of the top attractions in the region along with being an integral part of the development of the Rainforest Adventures St. Maarten at Rockland Estate already a critically acclaimed attraction. David earned a Master of Business Administration from the University of Miami, in Miami, FL and a Bachelor of Business Administration from Emory University’s Goizueta Business School in Atlanta, GA. David is also fluent in Spanish. David’s prior work experience concentrated in investment banking and financial consulting that of which were conducted at Smith Barney in Atlanta, Georgia and the May Davis Group in New York City.

Armando A. Corpas ~ Sr. Director, Project Management, Global Port & Destination Development Armando Corpas has over 29 years’ experience in the development, construction, and insurance industries. He joined Carnival Corporation in January 2007 to assist in the development of several cruise destinations in the Caribbean, Central America and other strategic locations. As Senior Director, Project Management with Carnival Corporation, he was responsible for the reconstruction of Puerta Maya Cruise Terminal in Cozumel (Mexico), including a duty free shop on the pier, after it was destroyed by Hurricane Wilma in 2005. In 2015, he also completed the pier extension in Puerta Maya providing a 3rd berth. In Grand Turk (Turks & Caicos) he was responsible for the development of the Flowrider attraction, Downtown Welcome Center as well as other port amenities. He was also responsible for the construction of Mahogany Bay Cruise Center in Roatan (Honduras) which earned the distinction of “Best New Caribbean Port” by Porthole Magazine. Furthermore, he was responsible for the development of Amber Cove (Puerto Plata, Dominican Republic) completed in 2015, which was named “Most Exciting Upcoming Port” by Porthole Magazine prior to opening. Apart from the many completed port development projects he is involved in assisting corporate port operations in ongoing capital projects. 30

Cruise Industry Profile s


Armando A. Corpas (cont’d) Mr. Corpas is also involved in developing and identifying other cruise port prospects and destinations for Carnival Corporation & plc’s 9 cruise brands. Prior to joining Carnival, Mr. Corpas was involved in the development of several commercial land sites. He also has 12 years of experience in estimating and negotiating insurance settlements and 3 years’ experience in audit and tax with an international accounting firm. A native of Tampa, Florida, Mr. Corpas has a bachelor’s in International Finance & Marketing, in Accounting, and holds a Master’s in Business Administration from the University of Miami.

Arnold W. Donald ~ President & Chief Executive Officer Arnold Donald is President & Chief Executive Officer of Carnival Corporation & PLC, the world’s largest travel and leisure company. Their nine cruise brands -- Carnival Cruise Line, Holland America, Princess, Seabourn, AIDA, Costa, Cunard, P&O UK, and P&O Australia are based throughout North America, Europe, Australia and Asia and maintain a fleet of more than 100 ships and serve more than 12 million guests annually. Carnival Corporation & PLC is included in both the S&P500 and the FTSE 100 indices and trades on both the New York and London Stock Exchanges. Mr. Donald has been President & CEO of Carnival Corporation since 2013 and served on the board for 13 years before that. He also serves on the board of Bank of America Corporation. Mr. Donald spent more than twenty years at Monsanto Company as Corporate Senior Vice-President, and President of the Consumer and Nutrition sector and President of the Agricultural sector. After leaving Monsanto, Mr. Donald was Chairman of Merisant Company whose products included the leading global sweetener brands Equal and Canderel. Prior to Carnival, Mr. Donald was President and CEO of the Executive Leadership Council, a professional network and leadership forum for African-American executives of Fortune 500 companies, and the President and CEO of the Juvenile Diabetes Research Foundation International. A native of New Orleans, Mr. Donald received a Bachelor of Arts degree from Carleton College, a Bachelor of Science degree in mechanical engineering from Washington University in St Louis, and a Masters of Business Administration from the University of Chicago Graduate School of Business. Mr. Donald serves on the boards of Carleton College in Northfield, Minnesota and Washington University in St. Louis, in Missouri, The Greater New Orleans Foundation and St. Louis-based BJC Healthcare among others.

Cruise Industry Profile s



Giora Israel ~ Senior Vice President, Global Port & Destination Development Giora Israel, Senior Vice President Port & Destination Development Group, Carnival Corporation, is a veteran of the hotel, marine parks, and cruise industries. A graduate of Tadmor Hotel College in Israel, he served as Director of Sales and Marketing at the Tel Aviv Hilton and as General Manager of hotel resorts in Israel & The Bahamas. He also developed & managed two marine parks and tourist attractions in the Bahamas and in St. Thomas, U.S. Virgin Islands, before becoming a cruise industry consultant in 1990. In 1992, he joined Carnival Corporation as Director of Special Projects where he engaged in a variety of international activities for the line in Europe and other parts of the world. This included an assignment in Greece as Senior Vice President Sales and Marketing of Epirotiki. From 1998 until 2008 Mr. Israel served as Vice President Strategic Planning at Carnival Corporation and PLC. In that capacity Mr. Israel was involved with Carnival’s international expansion. Other responsibilities included strategic developments relating to ports development, cruise operation and other areas of Carnival, the world largest cruise company. In late 2008 Mr. Israel was promoted to the position of Senior Vice President Port and Destination Development, further emphasizing the strategic importance of cruise destination & cruise development, a key element in Carnival’s continuing growth and expansion for the years to come. In addition Mr. Israel remains involved in key strategic initiatives for the corporation in various developmental and operational areas. In late 2011 Mr. Israel assumed an expanded role with an addition in the scope of the department to include Global Port and Destination Development responsibilities, with an office and dedicated team based in the UK covering mainly the Mediterranean and Europe region. Mr. Israel has served as a speaker in many international forums on tourism and the cruise industry in over a dozen countries. He has also been a frequent guest speaker at various universities, including the University of the West Indies, Barry University, University of Yucatan, and Florida International University (both at the Hotel Management school and the FIU MBA program), Medcruise Academy and has served as a visiting fellow at both the Oxford and Cambridge Seatrade Cruise Academy. Mr. Israel has served on numerous civic and industry boards in the U.S., Caribbean and Central America. Mr. Israel, together with Dr. Lawrence Miller, a former professor at FIU, co-authored the first dictionary of the cruise industry, which was published in London in 1999.


Cruise Industry Profile s


Marie McKenzie ~ Vice President, Global Ports & Caribbean Government Relations Marie McKenzie has over 22 years of experience in the Cruise Industry. She started her career with Carnival Corporation in 1996 and since then has held a number of roles of increasing responsibilities. In December of 2016, Marie was appointed to the role of Vice President, Global Ports and Caribbean Government Relations, joining the Global Port and Development team, where she primarily leads in representing a family of 9 cruise brands under the Carnival Corporation umbrella in engagement opportunities in the Caribbean with government, regional, and local community organizations. Prior to this role, as Vice President of Global Destinations, Services & Sourcing, McKenzie led a team of brand experts in coordinating and managing the sourcing processes and relationships with tour operators and port services officials in over 720 ports where the cruise group visit around the globe. She also previously served as Vice President of Global Financial Planning and Analysis for Carnival Corporation, where she played an integral part in interpreting and engaging all 9 brands in preparing the company’s executive team for its quarterly earnings guidance and position on the overall strategy and financial direction of the company. She also led the process of capturing, consolidating, and analyzing data as well as leading the corporation’s annual budget and planning process that is key to the execution of the company’s long-term strategy. Previous to joining the corporate teams, McKenzie worked in the Carnival Cruise Line brand in various roles, including where she was first appointed to a Vice President role, leading financial operations onboard their 22 ship fleet. McKenzie began her career in 1992 with Arthur Andersen LLP in Washington, DC. Originally from Jamaica, West Indies, she is a graduate of Howard University where she earned her bachelor’s degree cum laude in accounting. She also attended Florida International University where she earned a master’s degree cum laude in international business.

Gregg R. Zalkin ~ Senior Manager, Global Destination Services & Sourcing Mr. Gregg Zalkin works on the Global Sourcing team at Carnival Corporation & plc where he oversees the regional shore excursion sourcing process, the Tour Operator Gateway system as well as support hotel sourcing efforts. Mr. Zalkin has significant cruise industry expertise in the following disciplines: crew member medical care, incident reporting and claims management, port costing, itinerary planning and shore excursions. Prior to joining Carnival in 2005, Mr. Zalkin worked as a management consultant for Cap Gemini Ernst & Young and as a business analyst for Electronic Data Systems (EDS). He has a BBA in Finance from George Washington University and an MBA in Economics and International Business from University of Miami. He is currently serving his fifth term as President of the Miami chapter of the National Football Foundation (Miami Touchdown Club) and is an active project leader within Carnival’s employee driven volunteer organization – the F.U.N. Team.

Cruise Industry Profile s


CARNIVAL UK (Serving Cunard and P & O Cruises)

Alister Butcher ~ Health & Safety Manager (Shore Operations & Risk) Alister is the Shore Operations Risk Manager for Carnival UK (P&O Cruises & Cunard), the role is to ensure that excursion providers manage the safety of passengers and helping providers meet the specific legal requirements of the UK market. Alister has worked in the leisure industry for over 10 years and has a background in Operations Management & Safety Management Systems, he will be providing insight to excursion providers on the more challenging aspects of Risk Management.

David K. Dingle ~ Chairman David Dingle was appointed Chairman of Carnival UK in October 2014. In this capacity, he has full operating responsibility for the UK-based brands P&O Cruises and Cunard. Prior to this, he served as CEO of Carnival UK from June 2007 to September 2014. Dingle joined P&O Cruises (UK) in 1978 where, after holding a series of commercial positions, he became managing director in 2000. At the time of the merger of P&O Princess Cruises plc and the Carnival Corporation in April 2003, he became managing director of Carnival UK. Dingle is past chairman of The UK Chamber of Shipping and the European Cruise Council and continues to serve on the boards of both groups. In 2009, he joined the board of the European Community Shipowners Association. He has previously served as a director of the Association of British Travel Agents and The UK Passenger Shipping Association. He is a Younger Brother of Trinity House and was awarded a CBE in the 2009 New Year’s Honours. Dingle attended Jesus College, Cambridge, where he attained a Master of Arts in Classics.

Alison Moore ~ Shore Excursions Product Specialist Alison is a Shore Excursions Product Specialist for Carnival UK (P&O Cruises and Cunard brands) and is responsible for a number of regions including Caribbean West, South Africa, India, Sri Lanka, Malaysia, Croatia, Baltic and Norway to name a few! The role involves all aspects of shore excursion planning and operations for all ports of call within the regions she is responsible for. Alison has worked on board as Tours Manager for Cunard fleet spending a total of 5½ years at sea, during which she travelled to a vast number of destinations around the world and completed six world cruises. Since leaving the sea in 2012, she has spent the last six years working in the Carnival UK head office.


Cruise Industry Profile s

CARNIVAL UK (Serving Cunard and P & O Cruises)

Julia Stoica ~ Shore Excursions Product Manager Julia is the Shore Excursion Product Manager for Carnival UK (P&O Cruises and Cunard brands) and is responsible for the USA and Canada, Australia and New Zealand, Middle East, Baltic, Greece, Ireland, Netherlands and Thailand. The role involves all aspects of shore excursion planning and operations for all ports of call within these regions. Julia has worked on board as Tours Manager for P&O Cruises, traveling to many destinations around the world. Julia’s previous roles include Shore Excursion Manager for Thomson Cruises and Destination Service Coordinator for Orient Cruise Lines. Julia has also experienced a tour operator role working as Assistant Destination Manager for Denholm Shipping Services.

Josh Weinstein ~ President Josh Weinstein became president of Carnival UK in July 2017. Weinstein is responsible for overseeing both P&O Cruises and Cunard, and reports to Stein Kruse, Group CEO of Holland America Group and Carnival UK. The Southampton-based Carnival UK executive team reports to Weinstein. Weinstein served as treasurer for Carnival Corporation from 2007 to 2017 following five years as an attorney in the corporate legal department. In addition to his treasury role, Weinstein’s responsibilities increased over his career to include oversight of the tax, risk management and FP&A functions. Prior to joining Carnival Corporation, he served as a corporate attorney. He is a graduate of the University of Pennsylvania and the New York University School of Law. A native of New York, Weinstein and his wife have three children.

Cruise Industry Profile s


CARNIVAL CRUISE LINE 3655 N.W. 87th Ave, Miami, FL 33178 Phone: (305) 599-2600 • Fax: (305) 471-4700 Website:

Carnival Cruise Line is the world’s largest cruise line because it offers quality cruise vacations at affordable prices. Carnival operates 26 ships operating two- to 24-day voyages to The Bahamas, Caribbean, Mexican Riviera, Alaska, Hawaii, Canada, New England, Bermuda, Europe, Australia, New Zealand, the Pacific Islands and Southeast Asia. The line currently has three new ships scheduled for delivery – Carnival Panorama™ in 2019, Mardi Gras in 2020 and an as-yet-unnamed ship in 2022.


Cruise Industry Profile s


Christine Duffy ~ President Christine Duffy is president of Carnival Cruise Line, the biggest brand of Miami-based global cruise industry leader Carnival Corp., the world’s largest leisure travel company. As president, she captains a company that sails a fleet of 26 ships, annually hosts 5.2 million guests and employs more than 40,000 people who hail from 110 nations around the globe. She joined Carnival Cruise Line in 2015 after a successful tenure as president and CEO of the Cruise Lines International Association (CLIA), which represents the $120 billion global cruise industry. Carnival homeports its ships in North America, Europe and Australia and sails to more than 100 destinations in nearly 40 countries. In addition, Christine spearheads Carnival Cruise Line’s growing footprint and the addition of three new spectacular ships scheduled for delivery by 2022 including Carnival Panorama™ in 2019, Mardi Gras in 2020 and an as-yet-unnamed ship in 2022. Building upon its leadership position in the cruise industry, Mardi Gras will be Carnival’s most innovative ship to date, offer the first-ever roller coaster at sea and will be the first ship in North America powered by liquefied natural gas (LNG). As part of the company’s $2 billion fleet enhancement program, ships have been refurbished to feature new onboard dining, entertainment and recreation experiences, including the recent transformation and introduction of Carnival Sunrise. Christine also supervises Carnival’s multi-million-dollar investment in its enhanced homeport and port-of-call facilities. Under Christine’s direction, last year, Carnival opened a state-of-the-art Fleet Operations Center at its Miami headquarters that implements technology used by NASA and the U.S. Navy to monitor operations and improve real-time decision-making. Her “people first” business philosophy makes her an accessible and approachable leader as Carnival leverages its commitment to delivering safe, fun and memorable vacations to its millions of guests and growing customer base. Christine joined the cruise industry in 2011 when she was named president and CEO of CLIA. While at CLIA, she elevated the industry’s profile before consumers, regulators, industry stakeholders and the media; led the adoption of the Cruise Passenger Bill of Rights to enhance the industry’s commitment to passenger safety, comfort and care; managed the industry response to several high-profile crises; and consolidated a network of 15 cruise industry organizations into one global association. Prior to CLIA, Christine spent 10 years at Maritz Travel Company, the world’s largest corporate meeting, events and incentive travel company where she served six years as president and CEO. In this capacity, she worked directly with a variety of Fortune 500 corporations in the automotive, pharmaceutical, financial services and technology sectors. Christine is a member of the board of directors of Herschend Family Entertainment, the nation’s largest family-owned operator of themed attractions, including Dollywood and Branson’s Silver Dollar City. She sits on the executive committee of the U.S. Travel Association and currently serves as its first vice chair, as well as the Professional Advisory Board of St. Jude Children’s Research Hospital. Christine has been a strong supporter of women’s leadership in the travel industry, leading initiatives that delivered research and programs to help women advance their careers. Christine is also a member of The Committee of 200, an organization of the world’s most successful women business leaders that supports, celebrates and advances women’s leadership. She was recognized by Moves magazine as a 2016 Power Women recipient for her work in serving as a role model for future generations of young women. She has also been honored by the Convention Industry Council and the U.S. Coast Guard, among others. Christine was a member of the Joint Civilian Orientation Conference class of 2018, the nation’s oldest and most prestigious public liaison program for the Department of Defense.

Cruise Industry Profile s



Carlos Estrada ~ Director, Commercial Home Port Operations Carlos Estrada joined Carnival Cruise Line in 2000, and has held several responsibilities such as Hotel Operations F&B Coordinator in 2001 to Supervisor of Port Operations and Manager of Commercial Home Port Operations from 2007 to 2014. In December of 2014 he was promoted to Director of Commercial Home Port Operations. As such, he is responsible for confirming all port berthing for Carnival Cruise Line, periodically visiting all U.S. home ports establishing and maintaining good working relationship with Pilots, Port Authorities, U.S.G.C., U.S.C.B.P among other responsibilities. Mr. Estrada resides in Miami, Fla., with his wife and family.

Lilla Ferenci ~ Product Manager, Shore Excursions Lilla joined Carnival Cruise Line’s Tour Operation department in 2016 as Shore Excursion Manager, bringing along several years of cruise industry experience. In her role as Product Development Manager, Lilla is highly involved in product management and innovation in some of the major Caribbean ports of call. As Brand Liaison for Global Destinations Services and Sourcing for Carnival Corporation, Lilla will have the responsibility of ensuring the quality and experience of contracted product for respective ports in the Caribbean, Canada, Alaska, South Pacific Region and USA for all brands while supporting the operational and marketing needs of the CCL brand.

Nasim Ghannadian ~ Manager, Product Development & Marketing Nasim joined Carnival Cruise Line’s Tour Operation department in 2018 as Product Development Manager, bringing along several years of cruise industry experience. In her role as Product Development Manager, Nasim is highly involved in product management and innovation in some of the major Caribbean ports, Hawaii and select ports of call in Europe. As Brand Liaison for Global Destinations Services and Sourcing for Carnival Corporation, Nasim has the responsibility of ensuring the quality and experience of contracted product for respective ports in the Caribbean, for all brands while supporting the operational needs of the CCL brand.

Priscilla Molina ~ Sr. Manager, Product Development & Marketing Priscilla joined Carnival Cruise Line’s Tour Operation department in 2009 as Shore Excursion Manager, bringing along several years of shipboard experience. She joined the Tour Operations team in 2015. In her role as Sr. Product Development Manager, Priscilla is highly involved in product management and innovation in some of the major Caribbean ports of call as well as Europe. As Brand Liaison for Global Destinations Services and Sourcing for Carnival Corporation, Priscilla will have the responsibility of ensuring the quality and experience of contracted product for respective ports in the Caribbean, Mexico and USA for all brands while supporting the operational needs of the CCL brand.


Cruise Industry Profile s


Vicky Rey ~ Vice President, Guest Care & Communications Vicky Rey, a 38-year veteran of Carnival Cruise Line, currently serves as the company’s vice president of guest care and communications as well as the line’s ADA Responsible Officer. In this capacity, Rey oversees the post-cruise contact center and all guest communications functions at Carnival. This includes all aspects of pre-, in-voyage and post-cruise notifications to the line’s 5.2 million guests, providing guests with important information regarding their vacations as well as supporting guests should an unforeseen circumstance arise before or during their cruise. She has daily contact with the leadership teams across Carnival’s 26-ship fleet to ensure there is a strong ship-to-shore communication. She also works with the shoreside and shipboard teams to raise awareness, and create an accessible, inclusive environment for guests with disabilities who sail with Carnival. Given Rey’s extensive experience, she serves as the Guest Support Chief on the company’s incident management team. She established Carnival’s CareTeam in 1999 and continues to lead the award-winning organization, which serves as the model for the cruise industry. Comprised of more than 2,000 shoreside and shipboard volunteers, the CareTeam provide compassionate care and logistical support to guests and employees who experience an unexpected crisis situation while vacationing or working for the line. In 2018, Rey was responsible for launching the company’s mobile, hand-held check-in system, mBark, allowing the line to check-in guests from any location, even remotely. mBark has reduced check-in time by 30% and has materially improved guest satisfaction scores. During her nearly four decades with Carnival, Rey has been tasked with a variety of roles and responsibilities, including serving as vice president – guest care and communications, overseeing guest port services, onboard guest services, and the guest services and administrative functions of the line’s contact centers, including quality assurance and training. In addition to numerous presentations to cruise and hospitality organizations, Rey has appeared on industry panels and has testified before Congress to highlight Carnival’s guest care practices. She graduated cum laude from the University of Miami, earning a bachelor’s degree in communications and holds a Certified Travel Counselor designation. Rey serves on Carnival’s Scholarship Committee in partnership with the Miami HEAT and Big Brothers Big Sisters of Miami to evaluate candidates and determine award recipients to deserving high school seniors. Over the past 15 years, Carnival has purchased more than 175 college scholarships valued at more than $2.5 million. Rey is also a mentor on Carnival Foundation’s and Dress for Success’ LeadHERship, a program designed to help leaders who have long-term employment achieve upward professional and personal mobility.

Renata Ribeiro ~ Sr. Vice President, Guest Commerce Renata Ribeiro joined Carnival Cruise Line in 2008 and currently serves as the company’s senior vice president of guest commerce, responsible for shipboard commercial operations, including shore excursions, retail operations, spa services, photo, weddings, connectivity and art auctions. Renata has also held management positions within Carnival’s itinerary planning divisions, including vice president of fleet deployment and demand strategy. Prior to joining Carnival, Renata served as director of commercial innovation and director of International Expansion at Natura & Co., fourth largest cosmetic company in the world, and spent five years as a principal at the Boston Consulting Group, a global management consulting firm. She also spent five years at the Sao Paulo office of Booz & Co., a management consulting firm that is part of the PwC network. Renata earned her MBA from the Wake Forest University School of Business. Cruise Industry Profile s



Ugo Savino ~ Director, Deployment and Itinerary Planning Ugo was born in Naples, Italy where he started his career in the travel industry as Marketing Manager and, eventually, Product Manager for a local tour operator. After relocating to the United States, he joined Carnival Cruise Line’s Strategic Marketing Department as Business Analyst in 2007 and has expanded his responsibilities ever since. Currently, he holds the position of Director, Deployment and Itinerary Planning and manages the strategy and optimization of itineraries to generate demand, drive guest satisfaction, and improve profitability. In recent months, he has expanded his responsibilities to include capacity management and asset marketability in each market to improve financial performance, to promote new itineraries, ports of call, and deployments across the organization in order to ensure their successful launch. Also, he is the Itinerary Planning key contact point with industry associations and worldwide port and destination representatives. With the support of his team, Ugo has identified and developed key metrics that are now the foundation of Carnival’s itinerary planning and strategy. Communication, curiosity, lateral-thinking, and balancing quantitative and qualitative data are Ugo’s distinctive traits shaping his management style and, ultimately, his professional career and experience. Ugo earned a Bachelor’s Degree in Advanced Economics and Marketing from Università degli Studi “Federico II” in Naples, Italy; a Post-Bachelor’s Degree Specialization Marketing of Travel Services from S.D.A. Bocconi in Milan, Italy; and earned a Master of Business Administration with a concentration in Strategic Marketing from Florida International University in Miami, Florida.

Fred Stein ~ Vice President, Revenue Planning & Deployment Fred’s family has a long history in the marine industry, having started boat sales, service and ferry businesses in coastal Long Island, New York in the early 1900s. They added a boat sales/service facility in Florida in the 1950s, and Fred and his family moved to Florida full-time in 1971. After earning a BSE degree from Duke University, he first joined the family boat business for several years before moving to Carnival Cruise Line in 1992 and much larger “boats.” Fred began his career at Carnival in the Sales Department where he held numerous roles of increasing responsibility, ultimately leading the team responsible for travel partner agreements and sales team incentives. After moving to Revenue Planning in 2010, he later added responsibility for the Deployment team in 2016. Fred’s team handles the revenue planning & forecasting process, deployment strategy and itinerary planning for all ships in the Carnival Cruise Line brand.

Leon Sutcliffe ~ Director, Port Operations & Government Relations Leon was born in Manchester, England where his early Industrial & Commercial experience was gained as a surveyor and in property management. He joined Carnival Cruise Line in 1994 from British Environmental Services Company Rentokil Initial Ltd, where he was employed as a Surveyor. He first served aboard the T.S.S Fiesta Marina and later on all Carnival vessels until he came shore side in 2000 as Port Operations Supervisor, responsible for liaison with all local & foreign government agencies & Port Authorities in facilitating the port entry & clearance process of the vessels. Leon has held various management positions at Carnival, eventually leading to being appointed Director Port Operations, followed by his recent appointment to the newly created role as Director Port Operations & Government Relations.


Cruise Industry Profile s


Leon Sutcliffe ~ (cont’d) Leon utilizes his extensive experience of the company history and development in contributing to the formalization and execution of strategic and operational plans. In particular a major highlight is the fostering and maintenance of external relationships including governments. Such joint alliances or partnerships form an important and growing feature of Carnival’s vision for the future in the pursuit of market expansion and profitability. Leon has a wealth of practical experience in the strategic and operational levels of shore side management. He is “very in tune” and alive to the daily issues of practicing as a senior manager. He combines a feet on the ground approach with high level management prowess. His experience & management style has attracted a very positive response from customers, colleagues and government agencies.

Erika Tache ~ Sr. Director, Product Development, Shore Excursions Erika Tache, a versatile Tour Consultant with a broad expertise and international experience across a wide spectrum of the tourism industry, joined Carnival Cruise Lines in 2001. Erika’s wide-ranging skill set has enabled her to successfully contribute in a variety of roles, including shipboard operations, pre-sales, product management and revenue management. As Sr. Director of Product Development, she is responsible for the global activities and product development of Carnival Cruise Lines’ Tour Operations. As a Regional Lead for Global Destinations Services and Sourcing for Carnival Corporation, Erika will have the responsibility for the Caribbean, Mexico and USA in the procurement and contracting of all tours for all Carnival Corporation Brands.

Terry L. Thornton ~ Sr. Vice President, Nautical and Port Operations

Terry Thornton’s background in the cruise industry spans over 40 years beginning with financial and marketing positions at Norwegian Cruise Line from 1977 to 1982. He then moved on to spend five years at Sea Goddess, where as one of the founders, Thornton played an integral role in launching that new cruise line. Thornton then served as Vice President of Finance for Windstar Cruises for two years prior to joining Carnival Cruise Line in 1989. Thornton joined the Carnival marketing team as Manager of Special Projects and is currently Senior Vice President, Nautical and Port Operations. Terry represents Carnival Cruise Line in the Florida-Caribbean Cruise Association as Chairman of the Marketing Committee.

Elena Trajkovska ~ Product Manager, Shore Excursions Elena joined Carnival in 2005 and has held various shipboard positions and joined the Shore excursion department management role in 2008. She joined the Carnival Adventures Team in 2016 to be working on special projects, Pre-Cruise Allotments and ABG focused initiatives. In 2017 she transitioned into her role as Product Development Manager. Elena is highly involved in product management and innovation in some major Caribbean, Mexican and US ports of call.

Cruise Industry Profile s


CELEBRITY CRUISES 1050 Caribbean Way, Miami, FL 33132 Phone: (305) 539-6000 • (800) 437-3111 • Fax: (305) 374-7354 Website:

Celebrity Cruises, operated by Royal Caribbean Cruises Ltd, is consistently recognized as an innovative cruise line committed to excellence in design and service. Celebrity offers discriminating consumers a high-quality cruise vacation at the best possible value. Celebrity Cruises’ passionate dedication to providing guests with a cruise experience that “exceeds expectations” sets them apart from other cruise vacation choices. This extraordinary performance level has become the definition for Celebrity Cruises and has set the standard for today’s expression of what first made cruising famous: high quality, superior design, spacious accommodations, grand style, attentive service and exceptional cuisine. Celebrity invites you to discover Alaska, the Bahamas, Bermuda, the Caribbean, Canada/New England, Europe, Galapagos, the Pacific Coastal, Panama Canal, South America, and the Transatlantic.


Cruise Industry Profile s


Lisa Lutoff-Perlo ~ President & CEO Award-winning and highly respected business leader with 30+ years of hospitality industry experience. Lisa is currently leading a multi-billion-dollar brand with a diverse workforce of over 20,000. Recognized as a bold decision maker and global change-agent who inspires growth through operational innovation and an unwavering commitment to excellence. Identifies and leads high performing and culturally diverse teams to create transformative and disruptive marketing and service resulting in unprecedented growth, shareholder value, and historic financial performance. Lisa sits on local and international nonprofit boards including Columbia School of Business Board of Overseers, Best Buddies Global Board of Directors and United Way of Broward County. Lisa is a business transformation expert as evidenced through her results during her career at Royal Caribbean Cruises, Ltd. She has held progressive positions with expanding scope, responsibility and P&L oversight. She combines her ability to develop vision and strategy with her transformative leadership style to achieve outstanding financial performance, groundbreaking marketing and brand building, and industry leading guest satisfaction. She became President and CEO of Celebrity Cruises in December of 2014 and has led Celebrity to historic financial performance including doubling operating income, delivering double digit ROIC, double digit yield improvement and increasing EBITDA by 70%. All are the highest in brand history. She oversees over $5B in capex investment to deliver state of the art ships and modernize the existing Celebrity fleet, resulting in significant yield improvement. Under her leadership, these results have been achieved through disruptive thinking, a keen understanding of the customer and consumer trends, and expertise in operational excellence. Examples include: •

Rebranding Celebrity as a modern luxury brand and transforming guest segmentation to attract affluent vacationers through traditional and digital channel and robust data analytics.

• Increasing working marketing spend by 47% to increase brand awareness and conversion of affluent vacationers. •

Strengthening guest experience through a strong service culture, partnership with Forbes Travel Guide to verify luxury, and implementing industry leading partnerships like Daniel Boulud and American Ballet Theater, all resulting in an industry leading 8-point increase in net promoter score over three years.

Launching transformational and innovative new ships – Edge series and Celebrity Flora - into the market place to critical acclaim.

• Realizing significant cost efficiency, business synergies and best practice implementation by establishing and leading the first in industry consolidated Global Marine Organization, overseeing 59 ships and 6 brands. She has received numerous awards for her groundbreaking work and contributions in both the travel industry and business communities.

Cruise Industry Profile s


COSTA CRUISES 880 SW 145th Ave, Suite 102 - Pembroke Pines, FL 33027 Phone: (954) 266-5600 • Fax: (954) 266-2100 Website:

Costa Cruises is an Italian company belonging to Carnival Corporation & plc, the biggest cruise group in the world. For over 70 years, the ships in the Costa Cruises fleet have been bringing authentic Italian-style hospitality and vacations to all the world’s oceans, serving delicious food and selected wines, while offering unique shopping experiences and a wide range of famous Italian brands. The Costa fleet currently comprises 15 ships in service, all registered in Italy. In 2019 and 2021, two new, next generation ships fueled by liquefied natural gas (LNG), the “cleanest” fossil fuel in the world, are due to be delivered. Costa Cruises’ sustainable development strategy is strongly focused on nutrition and the food supply chain. In recent years, very effective work has been done on the Italian company’s ships to reduce food waste to a minimum.


Cruise Industry Profile s


Scott Knutson, CTC ~ Vice President Sales & Marketing, Costa Cruises - North America A 34 year veteran of the travel industry, with 30 years in the cruise industry, Scott has spent his career working with the travel agency community. During a twenty year period he played an integral role in the sales organization that helped grow Carnival Cruise Lines into the world’s largest cruise line first as a Business Development Manager in Northern California followed by promotions to Regional Vice President of Sales in the Central and then Southeast Regions of the U.S. where he assumed additional responsibility spearheading New Business Development. In 2008 Scott was named Vice President of Sales for Costa Cruise Lines, North America and, in 2011, assumed additional responsibility for Marketing. He oversees all aspects of sales, marketing and distribution including Field Sales, Strategic Alliances, Sales Operations, Tour Operators, Incentive and Inside Sales. Headquartered in Pembroke Pines, Florida, Scott resides in Lakewood Ranch, Florida with his wife Carol, daughter Kelsey, and sons Logan and Riley, and pup Scooter.

Neil Palomba ~ President Effective February 1st, 2015, Neil Palomba has been appointed President of Costa Cruises. In this position, Neil has been guiding the organization to secure a profitable future through the delivery of innovative and customer oriented solutions with passion, style and quality. Palomba, Italian, 38 years old, joined Costa Cruises as Senior Vice President Hotel Operations & Guest Experience at the beginning of January 2014. Under Neil’s guidance, Costa achieved many improvements for Guests experience onboard. He substantially contributed to the success of the new flagship Costa Diadema which entered into service at the end of October 2014. Moreover he played a key role in developing the new Costa positioning “Italy’s finest”. Over the past months, Neil and his team’s contribution included a strong boost to Costa’s positioning, through the announcement of the order to build two next-generation cruise ships powered by Liquefied Natural Gas (LNG). Before Costa, Neil gained tremendous experience in the cruise industry. He was project manager with MSC Cruises new builds department in 2001, in charge of coordinating all the departments involved in the new shipbuilding projects. In 2006 Neil was appointed Chief Operating Officer of MSC Sales and Marketing office based in Fort Lauderdale, overseeing USA, Canada, Caribbean and Mexico. In 2010 he was appointed Corporate Operating Officer based in Geneva. From 2010 to 2013 he was also Chairman of the Ports and Infrastructure Sub-Committee of European Cruise Council, representing the main European cruise lines (now CLIA Europe). Starting 2015 Neil successfully obtained prestigious certifications in the area of Leadership at the IMD International Institute for Management Development in Lausanne and at LBS London Business School. Moreover, he gained the Advanced Certification in Hospitality Management at the Cornell University in New York and deepened studies around Strategy and Competitive Advantage at the Harvard University. Since May 2017 he is Member of the Executive Committee CLIA Europe.

Cruise Industry Profile s



Ruben Perez ~ General Manager, Costa Cruises - North America Ruben Perez was named general manager of Costa Cruises North America in 2011, responsible for oversight of all sales and marketing functions at the cruise line’s Pembroke Pines, Florida, office. Prior to that he held several managerial positions in the credit and collection and revenue management departments before being promoted to senior vice president of guest services in 2008. In that role, Perez oversaw the accounting, guest services, groups, special services, air/sea and guest relations departments. Perez has worked for Costa Cruises North America for 35 years, starting in 1983 in the accounting department while studying for his bachelor of science degree in professional administration at Barry University in Miami.

Michael Thamm ~ Group CEO, Costa Group & Carnival Asia Michael Thamm is Group CEO, Costa Group & Carnival Asia, responsible for Costa Group, the market leader in Europe, as well as all operations for Carnival Corporation in Asia. In this role, he manages the development of the group’s leading presence in Europe and Asia, including China, Hong Kong, Taiwan, Japan and Korea. With a career spanning over 30 years in the cruise and shipping industry, he is one of the foremost experts in the cruise sector. Since 1993, he has been a key player in developing the cruise market in Germany, positioning AIDA Cruises as the market leader. As president of AIDA Cruises from 2004 to 2012, he initiated a new building program that saw the fleet increase by one vessel each year between 2007 and 2013. In 2012, he was appointed group CEO to lead the global business of Costa Group, which includes Costa Cruises, AIDA Cruises and Carnival Maritime. In addition to this role, in January 2017 he was named group CEO, Costa Group and Carnival Asia, further expanding his responsibility. In January 2019, he was appointed chairman of Cruise Lines International Association (CLIA) Europe. Costa Group, which includes Costa Cruises and AIDA Cruises, is the market leader in Europe and China with 28 ships and more than 85,000 berths. The company will add 5 new ships to its fleet by 2023: three ships for Costa (two for Europe and one for Asia) and two ships for AIDA. Costa Group is part of Carnival Corporation & plc, the world’s largest leisure travel company.


Cruise Industry Profile s

CUNARD LINE 24305 Town Center Drive, Santa Clarita, CA 91355 Phone: (661) 753-0000 • Fax: (661) 753-0133 Website:

Cunard Line, one of the world’s most recognized brand names with a classic British heritage, proudly continues a tradition of luxury cruising that began in 1840. With over 160 years of service, Cunard sets the standard of traditional British elegance, superb White Star Service, gourmet cuisine and sumptuous accommodations. Cunard Line, a unit of Carnival Corporation & plc, offers cruise vacations to some of the world’s most exciting destinations.

Josh Leibowitz ~ Chief Strategy Officer & Senior Vice President, Cunard North America Josh Leibowitz joined Carnival Corporation & plc in 2013 as chief strategy officer and was also named senior vice president, Cunard North America in December 2016, where his additional responsibilities include leading Cunard’s North America operations to further expand the brand’s presence. As Chief Strategy Officer, he oversees cross-brand activities to set and deliver the company’s strategy including: guest insights, revenue management and science innovation, coordinated deployment planning, and strategic sourcing. Previously he served as managing partner of the Miami office of the consulting firm McKinsey & Co., and as a leader in the firm’s work in big data and digital sales and marketing.


Cruise Industry Profile s

DISNEY CRUISE LINE P.O. Box 10299, Lake Buena Vista, FL 32830-0299 Phone: (407) 566-3500 • Fax: (407) 566-3751 Website:

Since its launch in 1998, Disney Cruise Line has established itself as a leader in the cruise industry, providing a setting where families can reconnect, adults can recharge and children can experience all the magic that Disney has to offer. Today, Disney Cruise Line continues to expand its blueprint for family cruising with a fleet of four ships – the Disney Magic, Disney Wonder, Disney Dream and Disney Fantasy. Three additional Disney ships are scheduled for delivery in 2021, 2022 and 2023. Guests of Disney Cruise Line sail out of ports around the world on exciting itineraries to the Caribbean, Bahamas, Alaska and Europe, among other destinations. Disney’s private island in the Bahamas, Castaway Cay, is always a highlight for families sailing on Bahamian and Caribbean itineraries. The cruise line operates from its own specially designed cruise terminal in Port Canaveral, Florida, as well as from regional homeports around the world. Disney Cruise Line has earned more than 250 distinguished awards from the travel industry and media recognizing all aspects of the operation, from dining and entertainment, to youth activities and spa facilities.


Cruise Industry Profile s


Russell Daya ~ Executive Director, Marine & Port Operations, Port Developments & Itinerary Planning Russell provides operational direction and support to the Disney Cruise Line fleet for marine and port operations. His responsibilities also include worldwide port developments, itinerary and strategic planning. As part of his role he has responsibility to maintain current, and develop new government and port relationships worldwide. He previously spent five years located in the Disney Cruise Line office in London during the startup and stabilization period of that office, as Director of Marine, Port, Security Operations and Maritime Affairs. Russell is now positioned back in the Disney Cruise Line office in Celebration Florida. He joined Disney Cruise Line in 1998 as the Manager of Marine Operations. From 2002 to 2003, he served as Staff Captain onboard the Disney Magic and Disney Wonder cruise ships. Prior to joining Disney Cruise Line, Russell served for 7 years as a captain for Stena Line Cruise Ferries on various continental routes in Europe as part of his 38 years of maritime industry experience. He is a member of the Nautical Institute, a group dedicated to promoting and coordinating nautical studies and marine.

Jaco Gouws ~ Senior Manager, Port Adventures As senior manager of Port Adventures and Recreation for Disney Cruise Line, Jaco Gouws is responsible for global shore excursion operations, overseeing research, product development and implementation. He also leads the Recreation department, which includes aquatics, lifeguarding and sports facilities both onboard the Disney Cruise Line fleet and at Disney’s private island, Castaway Cay. Currently Gouws serves on the port strategy team and is also a core member of the group focused on the fleet expansion. Gouws joined Disney Cruise Line in November 2007 as part of the Recreation team at Castaway Cay. In 2008, he joined the Port Adventures team, where he worked aboard all four ships prior to moving to the corporate offices in Celebration, FL. Upon joining the team in Celebration, he served in the roles of Port Adventures Manager and Manager of Port Adventures R&D, before being promoted to his current role.

Sharon Siskie ~ Senior Vice President, Commercial Strategy, Disney Signature Experiences Sharon Siskie is senior vice president of Commercial Strategy for Disney Signature Experiences. Her role spans all businesses within the Disney Signature Experiences vacation portfolio, including Disney Cruise Line, Disney Vacation Club, Adventures by Disney and Aulani, a Disney Resort & Spa. Sharon is responsible for sales and marketing strategy and other revenue-driving functions. She also oversees Disney Cruise Line port strategy and operations as well as the Shoreside Travel Operations team. Sharon is a senior executive with 25 years of leadership experience in travel industry sales, marketing and product development.

Cruise Industry Profile s



Bert Swets ~ Senior Vice President, Maritime & Engineering Operations In his current role his focus is on the marine and technical operations, as well as dry docks and the expansion of the fleet. Most recently he was leading the Project Management for Atlantic Region at Walt Disney Imagineering, after he served as vice president of marine and technical operations for Disney Cruise Line and was responsible for the engineering, navigation, security, safety, environmental, itinerary planning, dry dock planning and maintenance aspects of Disney’s four ships and private island, Castaway Cay. Bert began his Disney career in 1996 as part of the new-build team working on the launch of the Disney Magic. He served as manager of technical operations and later as director of purchasing and logistics before being promoted to vice president. Before joining Disney, Bert served as a senior maritime officer and was part of the shipbuilding project team for Holland America Line. Bert has been recognized for his outstanding leadership over the years, being named a Walt Disney World Partner in Excellence in 2001 and a recipient of the 1995 Employee of the Year Award from Holland America Line. A native of the Netherlands, Bert lives in Orlando with his wife and 2 children.

Jim Urry ~ Vice President, Entertainment & Port Adventures As vice president of entertainment and port adventures for Disney Cruise Line, Jim Urry is responsible for the total onboard entertainment experience and age-specific activities for adults, families and children, and also shore excursions. In addition, he oversees all new design and product development in this realm. Currently Urry serves on the Disney Cruise Line Executive Steering Committee. He also serves as Execution Champion of the Disney Cruise Line Wellness Team. With more than 34 years of cruise entertainment experience, Urry joined Disney Cruise Line in September 1999 to launch the Disney Wonder as cruise director. He has been involved in the conception, creation and implementation of all shipboard entertainment and programming components for Disney Magic, Disney Wonder, Disney Dream, and Disney Fantasy. Prior to joining Disney Cruise Line, Urry spent fifteen years as a cruise director for Royal Caribbean International (RCI), where he was responsible for the development and implementation of entertainment for the line. He was also part of the start-up team for five RCI ships. In addition, Urry has been a member of the British Equity Actors Association since 1975.


Cruise Industry Profile s


Jeff Vahle ~ President, Disney Signature Experiences - Disney Parks, Experiences

& Products

Jeff Vahle is the president of Disney Signature Experiences, leading several key growth businesses for the Disney Parks, Experiences and Products segment and inspiring teams around the world to deliver the company’s unrivaled brand of family vacations. Based in Celebration, Florida, he oversees Disney Cruise Line, Disney Vacation Club, Adventures by Disney, Golden Oak and Aulani, a Disney Resort & Spa. Jeff began his Disney career in 1990 and is a respected senior executive who is committed to driving creativity and innovation, exceeding guest expectations and delivering long-term business growth. During his 29-year career with the company, he has held a series of high-profile leadership roles in operations, engineering, technology and global support services. At Disney Cruise Line, Jeff is responsible for the entire award-winning business, including the Disney Magic, Disney Wonder, Disney Dream and Disney Fantasy cruise ships, as well as Castaway Cay (Disney’s private island in the Bahamas) and Disney’s Port Canaveral cruise terminal. Jeff is also overseeing the much-anticipated expansion of Disney’s cruise fleet, with the delivery of three new ships in 2021, 2022 and 2023, all of them showcasing the immersive family entertainment, enchanting storytelling and unparalleled service for which Disney is well known. Since its launch in 1998, Disney Cruise Line has established itself as a leader in the family cruise market, sailing from ports around the world on exhilarating itineraries to the Caribbean, Bahamas, Europe, Alaska, Hawaii and the Mexican Riviera, among other destinations. Jeff also leads the team at Disney Vacation Club, the company’s popular vacation-ownership program. The club offers a portfolio of 14 themed resorts, from its newest property, Copper Creek Villas & Cabins at Disney’s Wilderness Lodge, to Aulani, a Disney Resort & Spa in Hawaii, to properties across Walt Disney World Resort, at Disneyland Resort and in Vero Beach, Florida and Hilton Head Island, South Carolina. A 15th resort, Disney’s Riviera Resort, will open near Epcot in December 2019. His other responsibilities include Adventures by Disney, the company’s guided group travel business with more than 40 itineraries across 30 countries, and Golden Oak, the company’s luxury whole-ownership community of custom homes at Walt Disney World Resort. In addition to his duties with these high-growth vacation businesses (collectively called Disney Signature Experiences), Jeff oversees Facilities & Operations Services for Disney theme parks worldwide. These teams are responsible for engineering, maintenance, construction, utilities, manufacturing, sourcing and procurement, safety and health, and asset management programs at the Walt Disney World Resort in Florida, the Disneyland Resort in California, Disneyland Paris Resort, Hong Kong Disneyland Resort, Shanghai Disneyland Resort and Tokyo Disney Resort. Jeff is actively involved in the Central Florida community, currently serving as chairman of the board of directors for Give Kids the World and as a member of the Rollins College Board of Trustees. He previously served on the Central Florida Salvation Army board of directors. Jeff earned a bachelor’s degree in mechanical engineering from Auburn University and a master’s degree in business administration from Rollins College.

Cruise Industry Profile s


HOLLAND AMERICA LINE 300 Elliot Avenue West, Seattle, WA 98119 Phone: (206) 281-3535 • Fax: (206) 281-0351 Website:

Holland America Line’s fleet of 14 ships offers more than 500 cruises to more than 400 ports in 98 countries, territories or dependencies around the world. From shorter getaways to 128-day itineraries, the company’s cruises visit all seven continents, with highlights including Antarctica explorations, South America circumnavigations, exotic Australia & New Zealand and Asia voyages; two annual Grand Voyages; and popular sailings to the Caribbean, Alaska, Mexico, Canada & New England, Europe and the Panama Canal. The line welcomed Nieuw Statendam in December 2018, and the third Pinnacle Class ship, Ryndam, will be delivered in 2021. The company’s brand evolution in recent years secured its position as the leader in premium cruising. Fleetwide, the ships feature innovative initiatives and a diverse range of enriching experiences focused on destination immersion and personalized travel. Guests can expand their knowledge through exclusive partnerships with O, The Oprah Magazine and America’s Test Kitchen and at unique BBC Earth live music and on-screen experiences. Outstanding entertainment fills each evening at venues including Lincoln Center Stage, B.B. King’s Blues Club, Rolling Stone Rock Room and Billboard Onboard. The dining experience can be savored at a variety of restaurants with menus that feature selections from Holland America Line’s esteemed Culinary Council, comprising world-famous chefs who design dishes exclusively for guests.


Cruise Industry Profile s


Orlando Ashford ~ President Orlando Ashford serves as president of Holland America Line, leading the award-winning cruise line’s brand and business, including its fleet of 14 premium vessels carrying more than 850,000 guests annually to all seven continents. Ashford oversees Holland America Line’s sales and marketing, revenue management, deployment and itinerary planning, public relations, hotel operations and strategy. Prior to joining Holland America Line, Ashford was president of the Talent Business Segment for Mercer, the global consulting leader in talent, health, retirement and investments. Previous to Mercer he served as senior vice president, chief human resources and communications officer of Mercer’s parent company, Marsh & McLennan Companies. Ashford also has held several other leadership roles during the course of his career, including group director of human resources for 90 countries in Eurasia and Africa for the CocaCola Company and vice president Corporate Center human resources and cultural transformation. Previously he was vice president of global human resources strategy and organizational development for Motorola Inc., where he helped modernize the human resources function for the global tech leader. Ashford’s book, “Talentism,” addresses the global disconnect between available jobs – more than one-third of employers worldwide cannot fill all available jobs – and the tens of millions of eligible workers who are unemployed. Ashford examines how technology and human networks can help bridge the skills gap, improve business performance, and lead to the betterment of society at large. Ashford serves on the board of directors of ITT, Inc., the Seattle Chapter of the Positive Coaching Alliance, Virginia Mason Medical Center, and Year Up, a year-long intensive training program for underserved young adults. He serves on the advisory board of Purdue University School of Technology, and in 2018 finished a two-year term as board chair for the Executive Leadership Council (ELC). Ashford was selected by Seattle Business Magazine for the 2019 Executive Excellence Award, honoring the best-of-thebest leaders in Washington state business and community. In 2017, Black Enterprise Magazine named Ashford to their 2017 list of the “Most Powerful Executives in Corporate America.” He was awarded a Travvy Award for “Most Innovative Executive, Mid-sized Cruise” in 2016, and was named to Savoy Magazine’s list of “Top 100 Most Influential Blacks in Corporate America.” He also was named to the “Directorship 100” of the National Association of Corporate Directors in 2013 and 2014, and is a Purdue University School of Technology Distinguished Alumnus. Ashford holds a Bachelor of Science degree and Master of Science degree in Organizational Leadership and Industrial Technology from Purdue University.

Simon Douwes MM, MNI. ~ Sr. Director, Deployment & Itinerary Planning Simon Douwes is the Senior Director of Deployment and Itinerary Planning for Holland America Line, a subsidiary of the Carnival Corporation & plc. Appointed to this position in March 2002, he has the responsibility of researching, developing and implementing the deployment and itineraries for all vessels in the Holland America Line fleet. Douwes began his career at Holland America Line as a Cadet Officer in 1978. He graduating from the Nautical Academy of Amsterdam in 1980. He steadily rose through the ranks and was promoted to Captain in 1993. He served as Captain on most of the Holland America Line ships between 1993 and 2002. Simon resides on the Kitsap Peninsula in Washington State with his wife Sharon and has two adult children. When not at work he enjoys competitive bicycle racing, appearing in master bicycle races in Washington State. Simon Douwes is a Master Mariner and served on the boards of the Seattle’s Children Theatre and the Kitsap Humane Society.

Cruise Industry Profile s


HOLLAND AMERICA GROUP (Princess Cruises, Holland America Line, Seabourn and P&O Australia)

Lisa Banner ~ Manager, Shore Excursions Lisa first came to Princess Cruises as an intern from the University of Florida in 1998. After graduation, she worked in the Caribbean & Atlantic Shore Operations department for the next two and a half years before pursuing other career moves. She rejoined Princess in 2003 as a Logistics/Shore Excursion Coordinator and then became a Shore Excursion Specialist the following year. In 2008, Lisa was promoted to her current position as Manager of Shore Excursions before becoming part of the Holland America Group in 2014. She is responsible for overseeing the development, setup, daily operation, and continual assessment of tour programs in almost 60 ports throughout the Caribbean region for Holland America Line, Princess Cruises and Seabourn.

Donna Silvera-Barnett ~ Manager, Port Operations Donna administers and coordinates all aspects of port operations for the Atlantics (Eastern Canada/East Coast USA) & Bermuda, North Caribbean, Eastern Mexico & Gulf Coast Ports for the Holland America Group – serving Princess Cruises, Holland America Line and Seabourn, working closely with Port Agents, Port and Government Authorities and vendors to facilitate ship calls and itineraries. Donna has been in travel for a number of years, working with the hotel and airline industries prior to joining Princess Cruises. In addition to her love of travel, Donna enjoys golf, gardening and the outdoors.

Paul Goodwin ~ Executive Vice President, Onboard Revenue and Port Operations Mr. Goodwin joined Holland America Line in 2003 and presently holds the position of Executive Vice President, Onboard Revenue and Port Operations for Holland America Group, which comprises the four brands of Princess Cruises, Holland America Line, Seabourn and P&O Australia. In this role, Paul oversees the onboard revenue activities and port operations for 42 vessels making nearly 10, 000 port calls annually. Paul also oversees Half Moon Cay and Princess Cays, the two Caribbean private islands operated by Holland America Group. Paul has held numerous positions within the group’s individual brands. In addition to onboard revenue and port operation roles, he previously oversaw worldwide itinerary planning for Holland America Line and Seabourn, and was responsible for Holland America Line’s hotel, tour, land and rail operations in Alaska. In 1991, Paul was part of the start-up team at Seven Seas Cruises. In 1995 he joined the merged team at Regent Seven Seas Cruises, where he held numerous vice president positions with oversight of planning, itinerary development, ticket yield, port operations, shore excursions and IT. Paul holds a Bachelor of Arts degree from the University of British Columbia. In addition to her love of travel, Donna enjoys golf, gardening and the outdoors.

Heather Householder ~ Manager, Shore Excursions Heather Householder is Operations and Product Manager of Shore Excursions for Princess Cruises, Holland America Line, Seabourn and P & O Australia, all of which are part of Holland America Group. Her responsibilities include product development and operation management of California Coastal, Mexico, Central America, and South America shore excursion programs. Heather joined Holland America in 2009 and quickly promoted into new roles. She has been a Product Manager for HA Group Shorex since January 2017. 56

Cruise Industry Profile s

HOLLAND AMERICA GROUP (Princess Cruises, Holland America Line, Seabourn and P&O Australia)

Stein Kruse ~ Group Chief Executive Officer, Holland America Group & Carnival Uk Stein Kruse is group Chief Executive Officer of Holland America Group and Carnival UK, divisions of Carnival Corporation & plc. Holland America Group includes Princess Cruises, Holland America Line and Seabourn, as well as Holland America-Princess Alaska land operations. Kruse also is chairman of the board of MANCO, a U.K.-based entity that oversees the operations of Carnival Australia, including P&O Cruises Australia. Carnival UK encompasses the UK-based brands of Cunard Line and P&O Cruises. Holland America Group and Carnival UK operate 51 cruise ships, with more than 60,000 employees worldwide. Kruse joined Holland America Line in Seattle, Wash., in 1999 as senior vice president, Fleet Operations, with overall responsibility for operations and newbuilds. In 2003 he was named president and chief operating officer and became chief executive officer on Dec. 1, 2004. In January 2011 he was appointed chairman of Seabourn when the company’s corporate headquarters transitioned from Miami, Fla., to Seattle. He was appointed CEO of the newly formed Holland America Group on Dec. 1, 2013, and became Group CEO for Holland America Group and Carnival UK on March 27, 2017. Before joining Holland America Line, Kruse was senior vice president and chief financial officer of North American Operations for global Japanese shipping company “K” Line, where he also oversaw financial activities of seven U.S. subsidiaries and served on the Board of Directors. Prior to that, he was executive vice president and chief operating officer for Radisson Seven Seas Cruises, and president and CEO of Seven Seas Cruise Line. Kruse currently serves on the boards of the U.S. Coast Guard Foundation; World Trade Center Seattle; Saltchuk Resources, Inc.; and the University of Washington Foster School of Business Dean’s Advisory Board. A native of Oslo, Norway, he holds a Bachelor of Science degree from Purdue University and is a graduate of Harvard Business School’s Advanced Management Program. Kruse, his wife and two children reside in Bellevue, Wash.

Ellen Lynch ~ Senior Director, Shore Excursions Ellen Lynch is the Senior Director of Shore Excursions for Princess Cruises, Holland America Line, Seabourn and P & O Australia, all of which are all part of Holland America Group. Her responsibilities include management of over 8,000 unique shore excursions operated on over 40 cruise ships sailing across the globe. This worldwide scope covers over 600 ports, over 135 countries and all seven continents. Ellen leads the department’s product development, operations and strategic planning for the excursion team. Ellen is a 36 year cruise industry veteran. During her career, in addition to Holland America Group, she has held positions, both onboard and ashore, in the Hotel and Shore Excursion departments at Royal Caribbean International, Sitmar and Royal Cruise Line.

Cruise Industry Profile s


HOLLAND AMERICA GROUP (Princess Cruises, Holland America Line, Seabourn and P&O Australia)

Chris Martin ~ Director, Port Operations Chris Martin joined Holland America Line in January 2004 as Manager, Port Operations, administering all port-related matters worldwide for the fleet. Over the years, his responsibilities have included planning and coordination of ports and itineraries, overseeing environmental management aspects for the fleet, and acting as a direct liaison between Holland America Line and various regulatory agencies. Chris was promoted to Director, Port Operations in October 2009. With the formation of the Holland America Group in December 2014, he is now responsible for port operations for Princess Cruises, Holland America Line, Seabourn, and P&O Australia. Prior to joining Holland America Line, Chris spent 9 years with Princess Cruises and Tours managing land-based divisions in Alaska and developing new port agency, shore operations, and port services for emerging destinations. Chris holds a Bachelor of Arts degree in Business from the University of Puget Sound and a Master of Science in Management Communication from the University of Portland. He currently resides in Seattle, Washington with his wife and three kids

Matthew T. Sams ~ Vice President, Caribbean Relations & Private Island Operations Sams joined Carnival Cruise line in 1985. In June 1997, Sams was promoted to Vice President of Caribbean Relations for Holland America Line and is responsible for the interests with the various governmental and regulatory agencies with which the company is involved in the Caribbean, Latin America and Florida. He also is responsible for the overall operation of the company’s private island destinations, Half Moon Cay, and Princess Cays, in the Bahamas. Based in Ft. Lauderdale, Florida, Sams is Holland America’s representative to the Florida-Caribbean Cruise Association, and is the current Vice Chairman of the Operations Committee. He and his wife Michelle, whom he met on a cruise to Alaska in 1979, reside on Ft. Lauderdale Beach.

Elena Vlad ~

Director, Shorex Excursions, Product Development & Operations

Elena Vlad is the Director of Shorex Excursions, Product Development and Operations for Holland America Line, Princess Cruises and Seabourn, all of which are all part of Holland America Group. Her responsibilities include management of over 8,000 unique shore excursions operated on over 40 cruise ships sailing across the globe. This worldwide scope covers over 600 ports, over 135 countries and all seven continents. Elena leads the department’s product development, operations, inventory and talent management team. Elena has worked in the cruise industry since 1999. During her career, she has held different positions, both onboard as a Shorex Manager and Corporate Shorex Manager Trainer and shore side as a Product Manager and Director of Administration and Talent Management.


Cruise Industry Profile s


Annual Visitors, o’s 75 Million d n a l r O to Growth. Port Canaveral is the Closest Port U.S. for Job e h t n i y e Cit and the Number On

Near to fast-growing Orlando — the theme park capital of the world — and next door to Kennedy Space Center, with four international airports within an hour’s drive, Port Canaveral is well located to support future cruise passenger growth. GROWING IN 2019: CT3 is underway, the new $163+ million Cruise Terminal called the Launch Pad, specially built for Carnival MARDI GRAS, Carnival Cruise Line’s largest and more innovative cruise ship ever. In October of 2020, the MARDI GRAS will become the first clean technology LNG-powered ship to be homeported in North America—at Port Canaveral.

Explore the business opportunities and secure your future cruise ship berth at Port Canaveral.



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MSC CRUISES (USA) 6750 North Andrews Avenue, Fort Lauderdale, FL 33309 Tel: (954) 772-6262 • Fax: (954) 776-5836 Website:

MSC Cruises is the world’s largest privately-owned cruise company and the number one cruise line in Europe, South America, South Africa and the Gulf. A game-changer in the world of cruises, the Company has achieved 800% growth in its first ten years, building a global reputation in the industry and one of the youngest cruise fleets at sea. MSC Cruises is headquartered in Geneva, Switzerland, and is part of MSC Group, the Swiss-based leading shipping and logistics conglomerate. The MSC Cruises fleet currently comprises 16 ultra-modern, highly innovative and elegantly designed ships, offering an unparalleled holiday experience with always delicious and authentic food, award-winning entertainment, plenty of relaxation, comfortable accommodation, as well as impeccable service and expertise. Under its ambitious industry-unprecedented 13.6 billion EUR (approx. $15.6 billion USD) investment plan, the fleet is set to expand to 29 cruise ships by 2027. To date, MSC Cruises has designed six new highly-innovative ship classes, all prototypes that push the boundaries of marine architecture and design. The Company also recently announced that it will build an additional luxury class of cruise ships, with yet more ground-breaking options for guest comfort. MSC Cruises feels a deep responsibility towards the physical and human environments in which it operates and its ships are fitted with the latest environmental features and maritime technology. The Company operates with the greatest respect for the world’s oceans and is on an ongoing journey to further develop innovative ways of lowering the environmental impact of its cruise passages, from improving air quality from ship emissions, to advanced wastewater treatment, to comprehensive and coherent waste and garbage management. MSC Cruises’ holiday experiences are sold across the globe through a distribution network in 81 countries. The Company employs over 30,500 people worldwide, both ashore and on board its ships. 60

Cruise Industry Profile s


Roberto Fusaro ~ President, MSC Cruises USA Roberto Fusaro, president of MSC Cruises USA, is a MSC Cruises veteran, previously serving as a long-time manager in the company’s South America division. Fusaro began his tenure with MSC Cruises in 2005 and has been engrained in the cruising industry for more than 25 years. Previously within MSC Cruises, Fusaro steered the company’s business in South America to become the leading cruise line in the region. He joined the U.S. division of the company in August 2016 and is focused on driving strategic growth in the market as MSC Cruises significantly expands its presence in North America, with four distinct ships sailing from the U.S. as of fall 2019. In addition, Fusaro oversees MSC Cruises’ investments in the region including, among others, the development of Ocean Cay MSC Marine Reserve, the cruise line’s new private island in The Bahamas, and new terminals at PortMiami. Born and raised in Buenos Aires, Argentina, Fusaro’s background is in accounting and finance. He began his career at Arthur Andersen, working as a CPA while simultaneously earning his MBA at the University of Chicago. In 1993, Fusaro joined Costa Cruises, igniting a longstanding career in the cruising industry. MSC Cruises is the world’s fastest growing cruise line, sailing to more than 200 destinations around the world, offering an enriching and immersive cruise experience inspired by its European heritage. The Company brings together guests from all over the world to explore new places, discover new cultures and connect with new people. MSC Cruises is in the midst of a $12.7 billion investment plan, and plans to expand its fleet of beautiful, modern cruise ships from 16 to 25 over the next 8 years. Fusaro currently lives in Sunny Isles Beach, Fla. and works out of the Fort Lauderdale-based office of MSC Cruises.

Albino di Lorenzo ~ Vice President, Cruise Operations Albino began his career with MSC Cruises as O.B. Revenue Manager in 2007. In 2008, he moved to the United States as the Operations Manager for the USA Office and later became the Director of the Department. Promoted to Vice President in 2013, he currently oversees the Cruise Operations for North America, which includes a dedicated team in charge of Passenger Services, Cruise Operations, On Board Events, Ground Services and Pre/Post Cruise Packages. He is also directly involved in the strategic vessel deployment and introduction of new destinations for MSC Cruises, while also leading negotiations with port and government authorities in North America and the Caribbean to form strategic alliances. Born and raised in Italy, he served the Air Force for 3 years before obtaining his Master degree of Law at Federico II University in Naples, Italy. After his degree, he also acquired a Master’s Program certification at Luiss Business School in Rome.

Valentina Pietropaolo ~ Manager, Shore Excursions Valentina began her career with MSC Cruises in 2010 when she joined the MSC USA Office team as a Shore Excursions Coordinator. Promoted to Shore Excursions Manager in 2013, she is currently responsible for overseeing the entire Caribbean and North American shore excursions program, including defining tours and tour operations. Originally from Naples (Italy), Valentina moved to the United States and lives now in Fort Lauderdale. She is fluent in Italian, English, French and Spanish. Cruise Industry Profile s



Gianluca Suprani ~ Senior Vice President, Port Development & Shore Activities Gianluca Suprani is MSC Cruises’ SVP for Port Development & Shore Activities, as well as member of the CLIA Global Port & Destinations Committee. Mr Suprani leads MSC Cruises’ strategic engagement through the establishment of shore excursions, shore activities and port development initiatives, while heading over 200 employees ashore and on-board. His cruising career took off at Costa Cruises in 1994 in Italy, and then moved to Miami before settling in Havana, Cuba as a Costa representative. After leaving Costa Cruises in 1998, he remained in Cuba as Managing Director of Silares Terminales Caribe, operator of the cruise terminal in Havana and Santiago de Cuba. Following this, his professional experience continued in Madrid with Pullmantur Cruises, where he worked as Director of Port Operations, Shore Excursions and Bunkering. As a member of Pullmantur’s Executive Committee, Mr Suprani was involved in several innovative South American itinerary projects. In 2010, he joined MSC Cruises as Corporate Shore Excursion Manager. At MSC Cruises, he is spear-heading the development of the Ocean Cay MSC Marine Reserve in The Bahamas as well as the Company’s new mega terminal project at PortMiami. He has also led major customer research initiatives and continues to establish efficient ground operations. He aims to continue growing MSC Cruises’ leadership for all shore operations.

Richard E. Sasso ~ Chairman, MSC Cruises USA Rick Sasso, Chairman of MSC Cruises USA, has been a popular and well-respected figure in the cruise industry for more than 48 years. In April 2004, Sasso was appointed President of MSC Cruises USA and was tasked with positioning MSC Cruises for growth in the North American market. In August 2016, Sasso assumed the role of Chairman of MSC Cruises USA, focused on preparing the market for the next stage of MSC Cruises’ growth in the region, including four ships now sailing from North America by fall 2019. In 1999, Sasso was named “Cruise Industry Executive of the Year” by a leading travel industry trade magazine. In 2011, he received the coveted “Hall of Fame” recognition from the Cruise Lines International Association (CLIA) for his many efforts and accomplishments that have led to significant contributions in the growth of cruise vacations. Over the years, he has also served as Chairman of both CLIA and the Florida-Caribbean Cruise Association (FCCA) as well as Chairman of CLIA’s Marketing Committee. After holding key positions at Costa Cruises and Chandris Cruises, Sasso joined the senior management team that launched Celebrity Cruises in 1990, and then served as CEO, playing an instrumental role in establishing it as a top premium cruise line. In 2012, Sasso published Unselfish World, a book based on his philosophy of encouraging ourselves and others to be the most unselfish individuals we can be. MSC Cruises is the world’s fastest growing cruise line, sailing to more than 200 destinations around the world, offering an enriching and immersive cruise experience inspired by its European heritage. The Company brings together guests from all over the world to explore new places, discover new cultures and connect with new people. MSC Cruises is in the midst of a $12.7 billion investment plan, and plans to expand its fleet of beautiful, modern cruise ships from 16 to 25 over the next 8 years. Sasso lives in Ocean Ridge, Florida, with his wife of 47 years, Carmen. He has two grown children and four grandchildren. 62

Cruise Industry Profile s


Pierfrancesco Vago ~ Executive Chairman Pierfrancesco Vago is MSC Cruises’ Executive Chairman since 2013. Prior to that, as Chief Executive Officer, he oversaw the Company’s expansion, achieving an industry-unprecedented 800% growth from 2003 to 2013. Mr Vago leads the MSC Cruises’ ongoing strategy and long-term vision from the Company’s headquarters in Geneva, Switzerland. He has spearheaded the launch of the Company’s unprecedented 10-plus year investment plan, supporting the next phase of MSC Cruises’ growth. The plan encompasses 13 new next-generation cruise ships coming into service between 2017 and 2026, reflecting a capital investment of €11.6 billion. This will result in MSC Cruises’ passenger capacity tripling in just ten years. Mr Vago entered the MSC Group in 2000, piloting a joint venture between the Italian-based ferry company SNAV and the Hoverspeed Sea container Group. In 2001 he rose to the position of Line Manager for the USA, Mexico and Canada within the Group’s container shipping business, MSC Mediterranean Shipping Company. Mr Vago also oversees all of the MSC Group’s subsidiaries with strategic relevance to the tourism sector. In January 2014 Mr Vago became Chairman of CLIA Europe, the European branch of the cruise industry’s global association, a position that he held until December 2016. During this time Mr Vago led CLIA Europe to take an increasingly more central role in engaging with all the relevant European and national authorities and legislative bodies across the Continent, with a particular focus on Brussels, and in close cooperation with CLIA Global. As a member of CLIA’s Global Executive Committee, Mr Vago remains closely involved in the cruise association’s work and activities. He is also a member of the European Executive Committee and Board. Today, MSC Cruises is the world’s largest privately-owned cruise company and the fourth largest overall. It is also the brand market leader in Europe, South America and South Africa, employing over 16,000 staff and with offices in 45 countries. Mr Vago is married, with two children.

Cruise Industry Profile s


NORWEGIAN CRUISE LINE HOLDINGS LTD. 7665 Corporate Center Drive, Miami, FL 33126 Phone: (305) 436-4000 • Fax: (305) 436-4120 Website:

As the innovator in global cruise travel, Norwegian Cruise Line has been breaking the boundaries of traditional cruising for over 52 years. Most notably, the cruise line revolutionized the industry by offering guests the freedom and flexibility to design their ideal vacation on their preferred schedule with no assigned dining and entertainment times and no formal dress codes. Today, its fleet of 16 contemporary ships sail to nearly 300 of some of the world’s most desirable destinations, including Great Stirrup Cay, the company’s private island in the Bahamas and its resort destination Harvest Caye in Belize. Norwegian Cruise Line not only provides superior guest service from land to sea, but also offers a wide variety of award-winning entertainment and dining options as well as a range of accommodations across the fleet, including solo-traveler staterooms, mini-suites, spa-suites and The Haven by Norwegian®, the company’s ship-within-a-ship concept.


Cruise Industry Profile s


Frank J. Del Rio ~ President & Chief Executive Officer, Norwegian Cruise Line Holdings Ltd. Frank J. Del Rio is the president and chief executive officer of S&P 500 company Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH), which operates Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises. Del Rio assumed this role in January 2015. Under his leadership, Norwegian Cruise Line Holdings has grown to a fleet of 26 ships and has achieved significant milestones including the first sailings to Cuba in over 50 years by an established North American cruise brand; the successful introduction of five new vessels to the company’s fleet, including Seven Seas Explorer, the most luxurious ship ever built, and Norwegian Bliss, the most successful newbuild in the company’s history; and the introduction of the company’s latest island destination, Harvest Caye in Belize, all while delivering double-digit annual revenue and adjusted EPS growth. The company also has firm orders for eight additional cruise ships to be delivered from 2019 through 2027. Previously, Del Rio served as chairman and chief executive officer of Prestige Cruise Holdings, Inc., the parent company operating both Oceania Cruises and Regent Seven Seas Cruises. Del Rio founded Oceania Cruises in 2002, and in doing so, created a new “upper premium” market space in the cruise industry. Under his leadership the line has grown from a fledgling start-up with one 684-passenger ship to a dominant player in the upscale cruise market with six ships totaling 5,300 berths, including the addition of two highly acclaimed 1,250-passenger sister ships, Marina and Riviera. In 2008, Prestige Cruise Holdings acquired Regent Seven Seas Cruises and quickly completed a turnaround which positioned Regent Seven Seas Cruises as the market leader in luxury cruising and in turn positioned Prestige Cruise Holdings as the premier operator of upscale cruise brands. Del Rio, who was born in Havana, Cuba and emigrated to the United States in 1961 at age six, earned his bachelor’s degree in accounting from the University of Florida and is a Certified Public Accountant. He and his wife, Marcia, have two children and five grandchildren and live in Coral Gables, Florida.

Christine Manjencic ~ Vice President, Destination Services Operations Christine Manjencic is Vice President of Destination Services Operation. Manjencic is responsible for all operations of Shore Excursions, Land Programs, Hotel Programs and sales of shore Excursions on Groups and Charters for all 3 Brands of Norwegian, Oceania and Regent Seven Seas Cruises. Manjencic joined Oceania Cruises in 2004 as Destination Services Manager on board the company’s 2nd vessel MS Insignia. After spending 5 years opening up new destinations and vessels for Oceania she moved to Oceania Headquarters in Miami and has been promoted to subsequent positions including Land Operations Manager, Director and Sr Director of Product Development focusing and developing the company’s extensive Land Programs. Manjencic has been involved in the Cruise industry for more than 25 years, starting at a young age of 20 years old on her very first cruise ship of Sun Line Cruises. Starting in the Cruise Office and venturing into Shore Excursion Christine has travelled every cruising destination. She resides in Doral, Miami with her husband whom she met onboard Oceania and their 8 year old son.

Jennifer Marmanillo ~ Director, Itinerary Planning Jennifer Marmanillo joined Norwegian Cruise Line in August 2001. Currently, as Director, Itinerary Planning, Jennifer is responsible for itinerary design and implementation, port research and ship schedules. Prior to itinerary planning, Jennifer held various positions in the Shore Excursion-Product Development and Land Services departments at Norwegian. Jennifer holds Bachelors in Hospitality Management from Florida International University. Cruise Industry Profile s



Steve Moeller ~ Senior Vice President, Commercial Development Steve Moeller is Senior Vice President of Commercial Development for Norwegian Cruise Line Holdings. He was appointed to this position in January, 2019. Moeller is responsible for all Commercial activities which are relative to Port and Destination Services for all 3 brands (Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises). This includes the appointment of the Tour Operators, Ground Operators and Port Agents in more than 480 destinations worldwide, along with maintaining the relationship of said Operators and Agents. In addition, he is responsible for negotiating new Port Agreements and Development in many of the destinations that NCLH vessels call into. Moeller joined Regent Seven Seas Cruises in 2003 in the Finance Department and joined Prestige Cruise Holdings after the acquisition of Regent Seven Seas Cruises by Oceania Cruises in 2008. He remained in the Finance Department until he was promoted to Vice President Port and Destination Services in 2011. He later joined Norwegian Cruise Line Holdings after the acquisition of Prestige. Moeller has been involved in the Cruise industry for more than 30 years, starting in the Accounting Department for Norwegian Cruise Lines and holding various other Finance positions for Cunard Lines and American Classic Voyages over the years, until making it back to Norwegian. Moeller earned his Bachelor’s Degree from Barry University. He resides in Miami Beach and has one daughter.

Jose Negron ~ Vice President, Strategic Port Development Jose M Negron recently joined NCL in January 2018 as Vice President of Strategic Port Development. He oversees the operations of NCLH’s private destinations Harvest Caye in Belize, Great Stirrup Cay in the Bahamas and evaluates new ports and destinations from an operational, technical and compliance perspective. Prior to joining NCLH, Jose was Director of Port Operations for Carnival Corporation where he managed their private destinations and was involved in their development. Jose is seasoned in the hospitality industry with over 30 years of experience, opening world-class resorts in Hawaii, Cayman Islands, Colorado, Puerto Rico, and Panama. In Puerto Rico, he was managing the only 5-diamond resort in the Caribbean. Jose is originally from New York, and now resides in Miami, FL. He enjoys spending time with his wife and four kids, and loves practicing Brazilian Jiu-Jitsu and cross-fit training.

Mario Parodi ~ Vice President, Port Operations & Itinerary Planning Born and raised in Genova, Italy, Mario graduated at the local Nautical Institute San Giorgio in 1985.He started his maritime career as a Sergeant for the Italian Navy before becoming a Deck Officer on Ocean Going Cargo and Cruise vessels. After his days at sea, he managed Port Operations for Evergreen in the port of Genova Voltri, Italy before moving to Florida in 1997. In the U.S. he worked as Office Manager for Direct Ship Supply in Fort Lauderdale, Agent Repair and Maintenance at Carnival Cruise Lines in Miami and spent 8 years as a Port Agent for commercial and cruise ships at Eller & Co in Port Everglades. Mario joined Prestige Cruise Holdings in 2008. In March 2015 he was appointed Vice President Port Operations & Itinerary Planning for Norwegian Cruise Lines Holdings.Currently Mario is responsible for preparing worldwide itineraries and port operations for all 3 brands (Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises). 66

Cruise Industry Profile s


Capt. Luigi Razeto ~ Senior Vice President, Marine Operations NCLH Born in Genova Italy, Captain Razeto grew up in Camogli a small fisherman village that since the year 1780 is hosting one of the oldest nautical academies in Europe and probably in the world. Captain Razeto graduated from that Academy in 1984. After Graduation he started immediately his seagoing career sailing mostly with Costa Cruise Lines alternating some contracts with Navigazione Alta Italia on board the owned SAHT (Salvage Anchor Handling Towing) Vessels. During his seagoing career Captain Razeto covered different deck department positions up to Second in Command. In 1998 he started his shore side career covering different assignments, including: Manager Marine/Port Operation/Safety at Martinoli Ship Management SAM, Safety and Quality Superintendent at Costa Cruise Lines, SMS and Quality Assurance Director at Carnival Cruise Lines, VP Nautical Operation & Compliance at Prestige Cruise Holdings. Captain Razeto is now the Senior Vice President Marine Operations at Norwegian Cruise Line Holdings and is in charge of Marine Safety, Environmental Protection, Public Health, Medical Policies, Nautical and Port Operations, Global Fuel procurement for the managed brands (NCL, NCL America, Oceania Cruises and Regent Seven Seas Cruises) along with responsibility over the NCL owned islands of Great Stirrup Cay in the Bahamas – Berry islands and Harvest Cay in Belize. Captain Razeto is a reservist of the Italian Coast Guard (a branch of the Italian Navy) honorably discharged with the rank of Sergeant Major.

Carl Robie ~ Executive Vice President & Chief Supply Chain Officer Carl Robie is the Executive Vice President & Chief Supply Chain Officer for Norwegian Cruise Line Holdings Ltd. Reporting to the CEO, Robie is responsible for all supply chain activities supporting Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises. Robie joined Norwegian Cruise Line Holdings Ltd. as of April 2016. He has held Sr. Management positions previously in the cruise industry, and most recently was a senior supply chain leader in the restaurant industry. Robie has been involved in the cruise, hospitality, and restaurant industry for over 25 years holding Sr. Management positions at TGI Fridays, Carlson Companies, Disney Cruise Line, Crystal Cruises, and Royal Viking Line.

Howard Sherman ~ Executive Vice President, Onboard Revenue & Destination Services Howard Sherman is Executive Vice President of Onboard Revenue and Destination Services for Norweigian Cruise Lines Holdings. He was appointed to the position in September of 2016. Mr. Sherman oversees a diverse portfolio of departments within all three of the NCLH Corporation Brands: Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas. As such, he is responsible for the daily operations of Air and Sea, Casino Operations, Onboard Revenue, Destination Services, Commercial Development, Government Relations, Itinerary Planning and Land-Based Construction Projects. Sherman began his career in the cruise line industry in 1995 as Senior Director of Strategic Planning for Renaissance Cruises. Since then, he has held various positions within Oceania Cruises and later Prestige Cruise Holdings headquartered in Miami, including VP of Revenue Management, SVP of Revenue Management and EVP of Revenue Management. As Prestige became part of NCLH, Mr. Sherman was appointed EVP of Revenue Management at NCLH and later transitioned into his current position. Mr. Sherman is a native of New York and currently lives in South Florida with his lovely wife and two teenage sons. Cruise Industry Profile s



Andrew Stuart ~ President & Chief Executive Officer, Norwegian Cruise Line As the president and chief executive officer of Norwegian Cruise Line, the innovator in global cruise travel, Andy Stuart continues to push the boundaries of traditional cruising to ensure the company delivers an unmatched guest experience. He has been instrumental in growing the business into a global cruise line by infusing his brand of originality, smarts and heart into every opportunity. Stuart introduced the cruise world to the concept of freedom and flexibility, thereby revolutionizing the industry by offering guests the chance to design their ideal vacation on their preferred schedule with no assigned dining and entertainment times and no formal dress codes. He also introduced Partners First, the company’s commitment to the long-term success of its valued travel partners. He has been with Norwegian since 1988, serving in a variety of executive roles including president and chief operating officer as well as executive vice president of global sales and passenger services. He was appointed to president and chief executive officer in September 2015.

Sandi Weir ~ Vice President, Destination Development & Government Relations Sandi Weir is Vice President of Destination Development and Government Relations. In this role she is responsible the strategic initiatives of destination development for Norwegian, Oceania and Regent Seven Seas. Weir also manages the corporation’s relationships with local government authorities as well as the communities where the ships call. Weir joined Norwegian Cruise Line in 2005 in the Hawaii offices as their operations of the US Flagged Cruise Ships were significantly expanding. Weir held the position of Director, Business Development while Norwegian was investing in shore-side businesses, purchasing a State-wide motor coach company and a building a Hawaiian luau experience (dinner show). Gradually Weir assumed the role of President these two entities, Polynesian Adventure Tours, LLC and PAT Tours, LLC. During 2017 both entities were sold to a third-party and Weir transferred to the Miami headquarters to assume her current role. Prior to Norwegian Weir held positions at Cendant Corporation in their travel division. She began her career in the Oil and Gas industry in Calgary, Canada. Weir has a Bachelor of Commerce degree (Honors) and is a CPA.


Cruise Industry Profile s

THE POWER OF A PREMIER CRUISE PORT There are so many reasons to choose Port Everglades. Our modern, efficiently operated terminals make transit a breeze. We’re just two miles from FLL international airport, and minutes from world-famous beaches. Plus, we’re fully scalable. We can accommodate any size ship or passenger volume, moving passengers from curb to ship in just 15 minutes. Year-round berthing available. Discover how Port Everglades propels your business forward in powerful new ways. Visit or call 800-421-0188.

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OCEANIA CRUISES 7665 Corporate Center Drive, Miami, Florida 33126 Tel: 855-623-2642 Website:

Oceania Cruises is the world’s leading culinary- and destination-focused cruise line. The line’s six intimate and luxurious ships which carry only 684 or 1,250 guests offer an unrivaled vacation experience featuring the finest cuisine at sea and destination-rich itineraries that span the globe. Expertly crafted voyages aboard designer-inspired, intimate ships call on more than 450 ports across Europe, Alaska, Asia, Africa, Australia, New Zealand, New England-Canada, Bermuda, the Caribbean, Panama Canal, Tahiti and the South Pacific and epic 180-day Around the World Voyages.


Cruise Industry Profile s

P&O CRUISES Richmond House, Terminus Terrace • Southampton SO14 3PN, UK Website:

If you want your holiday to be extraordinary, you’ve come to the right place. Choose P&O Cruises, where the extraordinary happens every day. Imagine awaking to a new view each morning; enjoying service unlike anything on land; visiting more beautiful and vibrant places in one holiday than most people see in years; dining in exclusive restaurants; doing what you want, when you want. You can enjoy a spontaneous modern holiday. Or you can experience cruising with all the traditions. P&O’s quality of service and attention to detail let you experience a world that is both carefree and tailored to you. You can explore the world with P&O at the same time as experiencing the very best of British heritage on board P&O’s fleet of eight ships offering something for everyone—from large ships to something modest in size, and from family-friendly to exclusively for adults.


Cruise Industry Profile s



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PRINCESS CRUISES 24305 Town Center Drive, Santa Clarita, CA 91355 Phone: (661) 753-0000 • Fax: (661) 753-0133 Website:

There are many ways to travel, but no one helps you truly discover the world’s great destinations, its best-kept secrets, and the soul of its people, like Princess Cruises® – the Destination Leader. Princess has been sailing around the globe since 1965, taking millions of guests on life-transforming journeys on board a fleet of 18 magnificent ships, to over 380 destinations. On board, you’ll be immersed in the culture, colors and flavors of the places you’ll visit, with authentic folkloric shows, regional cuisine and enlightening presentations by local experts. On shore, Princess introduces the bucket-list sights you want to see most – as well as hidden jewels not found in travel books – with our award-winning Discovery™ and Animal Planet™ Exclusive shore excursions. And now, Princess has ushered in the next wave of vacation travel with MedallionClass Vacations™, which offer you a more effortless and personalized experience than you could ever imagine. MedallionClass is enabled by the OceanMedallion™, a complimentary wearable device that unlocks countless enhancements to the cruise experience like hassle-free embarkation to get you from curbside to poolside in a breeze, beverage delivery on demand using your personal smart device, the Best Wi-Fi at sea, that lets you stream, text and share your memories, and so much more! Visit to learn more. Enjoy an array of signature features throughout each cruise, from world-class cuisine by award-winning chefs to live production shows created by Broadway legends, to a true Princess original experience – enjoying a Hollywood film while relaxing poolside, with Movies Under the Stars®. There are also a variety of ways to rejuvenate body and mind, from the Lotus Spa® to the Sanctuary – a tranquil retreat reserved just for adults, and when the night ends, luxuriate in the ultimate night of sleep with the Princess Luxury Bed, awarded Best Cruise Ship Bed by Cruise Critic. Discover why Princess has been awarded “Best Cruise Itineraries” 12 times by Recommend Magazine; see the world in a whole new way – and come back new®. 74

Cruise Industry Profile s


Deanna Austin ~ Chief Commercial Officer Deanna Austin was appointed chief commercial officer for Princess Cruises worldwide in 2017 having served the company for 30 years. She leads the teams responsible for global deployment, revenue management, and all commercial operations for Princess Cruises, encompassing 2 domestic and 12 international offices including United Kingdom, Australia, China, Japan, Taiwan, Korea, Hong Kong, and Singapore. Her team is also accountable for managing the commercial relationship with international sales agents licensed to sell Princess Cruises in other regions around the world. Overseeing the deployment of the Princess Cruises fleet of 18 ships carrying nearly two million passengers, Austin leads a dedicated team of destination experts, creating more than 150 award-winning itineraries ranging in length from three to 111 days. She has launched a number of new itineraries and deployments for Princess Cruises, including the first journey to Antarctica and the first mega-ship to sail in Asia. Recently, Austin played an integral role in creating the commercial strategy, developing new homeports, and expanding guest sourcing in Japan, China, and Taiwan, plus numerous other ports of call throughout the Asia-Pacific region. Through these efforts, Princess Cruises is regularly recognized as “Best Cruise Line for Itineraries.” The scale and complexity of Princess’ deployments across source markets and destinations has been critical to its success and drives a significant proportion of the bottom line profitability for the brand. Along with deployment, as the head of commercial planning, Austin also oversees all revenue management and supporting commercial decisions including pricing initiatives, sales policies, and promotional programs globally. These programs generate demand across various source markets, and offer the most competitive sales propositions in order to maximize the commercial appeal for Princess’ cruise vacations. Austin joined Princess in market planning in 1987 and quickly progressed to director of the department by 1995. In addition to her leadership of global deployment and pricing strategies, she assumed responsibility for revenue management when she was promoted to vice president in 1997. Austin was elevated to senior vice president in 2004, and since this time has overseen various functions for the company including marketing, customer service, shore excursions, and air planning, while also continuing to be responsible for global deployment and revenue management. In addition to advancing the leadership and development of women within the Princess organization, Austin has been an active supporter of the Girl Scouts of Greater Los Angeles since 2004. She supports numerous troop activities and speaking engagements at Girl Scout events, and volunteers with Girl Scouts to benefit various non-profit organizations across the community. Austin holds a Master of Business Administration from California State University, Northridge, and a Bachelor of Arts in Marketing with a minor in French from the University of Utah. She resides in La Cañada, Calif. with her husband and three children.

Cruise Industry Profile s



Crystal Morgan ~ Director, Deployment Planning Crystal Morgan is the Director Deployment Planning for Princess Cruises. Crystal has been involved in deployment and itinerary planning since transitioning from the Shore Excursions group in 2002. In this role, Crystal has expanded the deployment team into a dedicated and passionate group responsible for the planning of the entire Princess Cruises fleet of 18 vessels, ranging from 670 passengers to 3,600 passengers. Crystal was at the strategic core for Princess Cruises’ deployment expansion into the Japan, China and Taiwan markets starting in 2013. Under Crystal’s tenure, Princess Cruises has won numerous itinerary awards, including Best Itineraries from Recommend Magazine for a record-setting 12 times. Crystal travelled the world as an Onboard Shore Excursion Manager with Princess Cruises before moving the corporate offices in Los Angeles.

Jan Swartz ~ Group President, Princess Cruises and Carnival Australia Jan Swartz has served as president of Princess Cruises since 2013, and various senior leadership roles within the premium international cruise line since 2001. She leads a global cruise and tour company, which operates a fleet of 17 modern ships as well as Alaska wilderness lodges. Swartz has led numerous innovation initiatives including the brands expansion into Asia as well as Carnival Corporation’s award winning OceanMedallion™, the wearable device that powers the breakthrough guest experience platform behind MedallionClass Vacations™ – the next generation of cruise vacations offering a more personal, immersive and seamless experience. She also serves as group president of Carnival Australia, a role to which she was appointed in December 2016. As group president Swartz provides executive leadership for seven brands and is accountable for a second brand P&O Australia as well. She holds a MBA from Harvard Business School and earned a BA degree in Economics and English from the University of Virginia. Swartz serves as president of the Princess Cruises Community Foundation. In 2018, she was appointed to the board of directors of MGM Resorts International (MGM). She additionally serves on the board of directors for CLIA and Camp Kesem (Los Angeles Chapter). Swartz is a member of the Committee of 200, an invitation only organization of the world’s most successful women business leaders. Swartz was honored as a Woman of Distinction by Girl Scouts of Greater Los Angeles in 2015. She and her husband live in the Los Angeles area with their two daughters.


Cruise Industry Profile s

One steady goal. An ocean of opportunities. The Florida-Caribbean Cruise Association (FCCA) is pleased to announce our newest partnership. has been appointed the new administrator of the FCCA Global Tour Operator Insurance Program. As the leading tour operator insurance brokerage and risk management provider, shares our vision, our values and our passion for the cruise industry. Working together, we can enhance the destination experience—and broaden horizons for all of our members.

To learn more about how this partnership can benefit you, contact our experts today. Hellen Mena Senior Vice President O: 305.728.4788 M: 305.877.7809

Ken Furlow Global Development Officer M: 786.351.3408

PULLMANTUR CRUISES Calle de la Mahonia, 2, 28043, Madrid, Spain Tel: +34 902 09 55 12 Website:

With a history of over 40 years, Pullmantur is a hospitality group offering products in Europe and Latin America. The group is comprised of the following business units: cruises, tour operations, land circuits and city tours, MICE, regular and charter airline, and a retail network of travel agencies. Pullmantur, a leading company in Spain, offers vacation cruises onboard its modern fleet of ships, with a daily capacity of more than 12,000 passengers. As a tour operator, the company offers vacation packages to the Caribbean and land circuits in Europe and Africa. The group also runs Pullmantur Air with a fleet of four Boeing 747- 400 planes operating regular and charter flights to the Caribbean, and sub-charters to third parties, transporting half a million passengers a year. In its retail division, it integrates Nautalia Viajes with more than 200 points of sale in Spain. The group, headquartered in Madrid, employs over 7,000 professionals and has business delegations in Brazil and France and commercial offices in Mexico and Portugal. The company currently generates more than 65 percent of its business in international markets and is the holiday choice for more than one million travelers per year worldwide.


Cruise Industry Profile s

Tikal is the true heart of the Mayan world being one of the most important cities of such amazing civilization, give yourself a chance to be in this magic place full of knowledge of life, nature and cience.


La Antigua

Lake Atitlรกn

REGENT SEVEN SEAS CRUISES 7665 Corporate Center Drive Miami, Florida 33126 Website:

Regent Seven Seas Cruises® offers voyages to more than 250 ports around the continents, with luxury vessels designed for guests numbering in the hundreds, rather than the thousands. The ambiance on board is personal, individual and accommodating, and all ships share certain distinctions in accommodations, service, dining and amenities that elevate them to the lofty vantage point of an enviable six stars. From extended leisurely voyages with long, rejuvenating days at sea, to cruises that explore one coveted region of the world in depth, the ships of Regent Seven Seas Cruises® are the most luxurious way to explore.


Cruise Industry Profile s


Jason M. Montague ~ President & Chief Executive Officer Jason Montague is president and chief executive officer for Regent Seven Seas Cruises®. He was appointed to this position in September 2016. In this role, Montague is responsible for marketing, sales, revenue management, passenger services along with oversight of itinerary development and the onboard product for Regent Seven Seas Cruises®. Previously, Montague served as president and chief operating officer for Oceania Cruises and Regent Seven Seas Cruises® where he successfully oversaw the launch of Sirena for Oceania Cruises and Seven Seas Explorer, the most luxurious ship ever built, for the Regent Seven Seas Cruises® brand. Prior to that, he served as Executive Vice President and Chief Integration Officer for Norwegian Cruise Line Holdings Ltd during the acquisition of Prestige Cruise Holdings, Inc. Before the acquisition by Norwegian Cruise Line Holdings, he served as Chief Financial Officer and Executive Vice President for Prestige Cruise Holdings, the parent company for both Oceania Cruises and Regent Seven Seas Cruises®. During his twelve year tenure at Prestige Cruise Holdings, he helped build the business plan for the launch of Oceania Cruises in 2002, including oversight for the purchase of its initial three R-class vessels; was involved with the equity investment by Apollo Management and acquisition of Regent Seven Seas Cruises®; and drove financing and delivery of Oceania Cruises’ new builds Marina and Riviera and the 2014 acquisition by Norwegian Cruise Line Holdings. Prior to joining Oceania Cruises, Montague operated a successful consulting practice focused on strategic planning and development of small to medium-sized companies. Previously, he held the position of Vice President Finance for Alton Entertainment Corporation, a brand equity marketer that was majority owned by the Interpublic Group of Companies. Montague holds a BA in Accounting from the University of Miami.

Cruise Industry Profile s


ROYAL CARIBBEAN CRUISES LTD. 1050 Caribbean Way, Miami, FL 33132 Phone: (305) 539-6000 • (800) 327-6700 • Fax: (305) 374-7354 Website:

Royal Caribbean International is known for driving innovation at sea and has continuously redefined cruise vacationing since its launch in 1969. Each successive class of ships is an architectural marvel and pushes the envelope of what is possible on a cruise ship. Onboard, the global cruise line has debuted countless industry “firsts” – such as rock climbing, ice skating and surfing at sea – to capture the imagination of families and adventurous vacationers alike. Throughout, guests sail on exciting itineraries to some of the world’s most popular destinations and enjoy Royal Caribbean’s friendly and engaging service.


Cruise Industry Profile s


Christopher S. Allen ~ Vice President, Global Deployment & Itinerary Planning Planning Christopher Allen is the Vice President of Deployment & Itinerary Planning for Royal Caribbean International, Celebrity Cruises, and assists with Azamara Club Cruises. Christopher has been involved with Deployment and Itinerary Planning since early 2007 and has had the pleasure of partnering with many destinations within FCCA and globally. Christopher joined Royal Caribbean in 1997 and prior to his current role has held the position of Manager for Revenue Management as well as Director of Revenue Planning & Analysis. Prior to joining Royal Caribbean, Christopher held several roles in the commercial real estate field in Washington, D.C. Christopher grew up in the Washington, D.C. metropolitan area and holds an undergraduate degree in Political Science from Rollins College and an MBA from Crummer Graduate School of Business at Rollins College. Christopher and his wife and his triplet sons live in Miami, Florida.

Bryan Attree ~ Manager, Worldwide Port Operations “Bryan is responsible for Port Operations in North America encompassing Canada, the Caribbean, and the United States (except the Northeast U.S. and Atlantic Canada). Bryan’s responsibility includes the management and financial planning of port agency, terminal security and stevedoring as well as port authority relations and immigration/customs relations for Royal Caribbean International, Celebrity Cruises, and Azamara Club Cruises. Bryan’s his cruise career started onboard in 2002 and ended in 2014; for much of his onboard career he held the position of Shore Excursions Manager with experience in 105 countries and over 350 ports of call. He held several senior positions in the travel and tourism industry in Canada but was drawn back to the cruise industry in 2016 to work with the Holland America Group in Port and Shore Operations; he then joined Royal Caribbean Cruises Ltd. in February 2019. Bryan holds a B.A in History and English Literature from the University of British Columbia.”

Michael Bayley ~ President & CEO, Royal Caribbean International As President and CEO of Royal Caribbean International, Michael Bayley leads a team of executives, officers, staff and crew of more than 50,000 and is responsible for the entire operation which includes twenty six cruise ships as well as sales, marketing and revenue operations around the world. He also oversees Royal Caribbean International’s private destinations in the Bahamas, Coco Cay and Labadee, Haiti. Under Bayley’s leadership, Royal Caribbean continues to grow as the leading and largest cruise line in the world. A key focus of Bayley is to inspire teams all over the world to deliver Royal Caribbean International’s unrivaled award-winning brand of innovation and excellence. Bayley began his career with Royal Caribbean in 1981 as Assistant Purser onboard the m.s. Nordic Prince and over a ten year span worked in a variety of positions throughout the expanding fleet of Royal Caribbean each with increasing managerial responsibility. Bayley served as Vice President of Total Guest Satisfaction, Fleet Operations; Senior Vice President of Hotel Operations and Onboard Revenue and later as Executive Vice President of Operations overseeing marine, hotel, tours and ground operations and commercial development. Bayley has spent time based in Europe as the Chairman and Managing Director of Sunshine Cruises, a cruise line and tour operations joint venture between First Choice, a leading U.K. Tour Operator and Royal Caribbean. He also served as Vice President at Caesars Palace in Las Vegas. In 2008, Bayley served as Executive Vice President, International Sales and Marketing, opening up markets and offices in eleven countries throughout Europe, Latin America and Asia and was instrumental in opening and developing the China market for Royal Caribbean. In 2012, Bayley was named President and CEO of Celebrity Cruises and was responsible for improving the brand’s overall financial performance by expanding the vacation offering to guests in the premium segment. Bayley was appointed President and CEO of Royal Caribbean International in 2014. A native of the United Kingdom, Bayley graduated in Business from the University of Bournemouth and lives in South Florida. Cruise Industry Profile s



Russell Benford ~ Vice President, Government Relations, Americas Russell Benford is currently employed as Vice President, Government Relations, Americas for Royal Caribbean Cruises Ltd. Russell is responsible for RCL’s government relations throughout North, Central and South America and the Caribbean. Russell’s professional experience includes more than 20 years in government, with extensive knowledge and experience in public administration, public safety, capital planning, organizational development, and growth management. Most recently, he was a Deputy Mayor of Miami-Dade County. During his six-year tenure, he had direct oversight of Police, Fire Rescue, Corrections and Rehabilitation, Medical Examiner, Public Housing and Community Development, Community Action and Human Services and Juvenile Services. Prior to his role at Miami-Dade County, Russell held several leadership roles within Florida, including City Manager of the City of North Miami and City Administrator of the City of West Park. Mr. Benford also served as Village Manager of Hawthorn Woods, Illinois. He earned a Bachelor of Arts degree from Oberlin College, and a Master’s degree in Public Affairs from the University of Texas at Austin, where he concentrated in Public Administration and Management and was named a Woodrow Wilson Public Policy and International Studies Fellow.

Jaime Castillo ~ Director, Worldwide Port Operations Jaime Castillo is the Director of Worldwide Port Operations for RCCL. With more than 15 years of experience in Strategy deployment, Operations Management and Finance, he is currently responsible for budgeting and operational readiness for the 453 ports that RCCL brands visit yearly. Before joining RCCL, Jaime was the Executive Director of Sansouci, Port of Santo Domingo. He holds a BS in Mechanical Engineering, a Masters of Engineering from Rochester Institute of Technology, and an MBA from Barna Business School and Universidad de Barcelona.

Melissa De La Cruz ~ Account Manager, Global Tour Operations Melissa began her career with Royal Caribbean Cruises Ltd in 2008 when she joined the Global Tour Operations Department. Melissa has held several positions within the GTO department. In her current role Melissa oversees the product development of shore excursion offerings in the Eastern & Southern Caribbean for Royal Caribbean International, Celebrity Cruises and Azamara. She provides strong thought processes and synergy to the GTO Product Development Management Team.


Cruise Industry Profile s


Federico Gonzalez-Denton ~ Vice President, Destination Development, Latin America

& Caribbean

Federico​Gonzalez Denton recently rejoined Royal Caribbean Cruises Ltd. (RCL) as Vice-President of Destination Development for Latin America and the Caribbean. Prior to rejoining RCL, Federico worked as Regional Coordinator-Business Development for the Americas for Global Ports Holding PLC (GPH). ​​​​​​​​​​​​​​​​ Prior to joining GPH, Federico worked as Associate Vice-President of Government Relations for Latin America and the Caribbean for Royal Caribbean Cruises Ltd. (RCL) where he joined in 2007. Federico has been involved with legal and government relations at international, federal and state levels for more than twenty-five (25) years. His professional experience includes directing government relations and legal departments in organizations such as Walmart and AARP. Also, in RCL Federico was responsible for directing RCL’s policies involving matters of government and community relations in the Caribbean and Latin America region. Federico is an attorney specialized in the maritime/admiralty field and has worked in recognized law firms in New Orleans, Louisiana and San Juan, Puerto Rico. He earned a B.A. degree in Political Science from the University of Puerto Rico, a Law degree from the Inter-American University and a LL.M. in Maritime Law from Tulane University and he is admitted to practice before the U.S. Court of International Trade, the U.S. Court of Appeals for the First Circuit in Boston, Massachusetts, the U.S. District Court for the District of Puerto Rico and the Commonwealth of Puerto Rico.

Richard D. Fain ~ Chairman & CEO Richard D. Fain is chairman and chief executive officer of Royal Caribbean Cruises Ltd. (NYSE: RCL). RCL owns and operates Royal Caribbean International, Celebrity Cruises, Azamara, and recently acquired two-thirds ownership of Silversea Cruises. Additionally, RCL is part of joint ventures that operate TUI Cruises and Pullmantur Cruceros. The company’s 63 ships carry more than 6 million guests a year to ports on all seven continents. Since taking the helm of RCL in 1988, Fain has guided the company’s growth to its current place on the S&P 500, as well as its repeat listing by the Ethisphere Institute as a World’s Most Ethical Company. For the second year running, Barron’s recently named him one of the World’s 30 Best CEOs for his vision and changing the course of the industry. Fain serves on the University of Miami Board of Trustees and is also a member of the Posse Foundation board and the World Travel and Tourism Council’s executive committee. He has been recognized with the Federal Maritime Commission’s Earth Day Award, the Travel Weekly Lifetime Achievement Award, the South Florida Business Journal Ultimate CEO Award, the Ellis Island Medal of Honor, and membership in the South Florida Business Hall of Fame. The French government honored Fain as a Chevalier de la Legion d’Honneur, while the Finnish government named him a Commander, First Class, of the Order of the Lion. Fain holds a B.S. degree in economics from the University of California at Berkeley and an M.B.A. from the Wharton School of Business at the University of Pennsylvania. He and his wife Colleen have four children and seven grandchildren.

Cruise Industry Profile s



Adam M. Goldstein ~ Vice Chairman Adam Goldstein was named Vice Chairman of Royal Caribbean Cruises Ltd. (RCL) in 2018. Mr. Goldstein oversees RCL’s Government and Destination Relations globally. From 2014 to 2018, he served as President & COO and from 2007 to 2014, he was President & CEO of the Royal Caribbean International brand. Mr. Goldstein has been with RCL since 1988. Mr. Goldstein currently serves as Chair of the Cruise Lines International Association (CLIA), a position he also held in 2015/2016. In 2017/2018, Mr. Goldstein served as Chair of the Florida Caribbean Cruise Association (FCCA). In 2001, he served as the National Chair of the Travel Industry Association of America (now U.S. Travel Association) and has been inducted into the Travel Industry Hall of Leaders. Mr. Goldstein has also been inducted into the International Maritime Hall of Fame. He serves on the Board of Trustees of INSEAD, and on the Energy Security Leadership Council, a leadership affiliate of Securing America’s Future Energy (SAFE) in Washington D.C. Mr. Goldstein graduated with honors from Princeton University. He also has a law degree from Harvard University and an MBA with distinction from INSEAD.

Roberta Jacoby ~ Managing Director, Global Tour Operations Roberta Jacoby serves as Managing Director, Global Tour Operations at Royal Caribbean Cruises Ltd. across its three global brands, Royal Caribbean International, Celebrity Cruises, and Azamara. Roberta has been in her current role since 2014 and is committed to delivering the best destination experiences across all continents. She has also been instrumental in launching RCL’s Sustainable Tour program which actively works with tour operators to encourage responsible business practices and internationally recognized GSTC certification. Prior to joining Royal Caribbean, Roberta was Senior Vice President of Hotel Operations at Carnival Cruise Line, overseeing all shipboard and onboard revenue operations including food and beverage, entertainment, shore excursions, photo, casino, spa and gift shop, along with crew training. As Senior Vice President of Corporate Special Projects, she advised on the high-end brand, Seabourn Cruise Line, and oversaw the transition of the company to Seattle. A recognized and highly respected hospitality and travel operations executive and corporate officer, Roberta is well versed in both mass market and high-end products. She is also an officer on the Citizen’s Board at the University of Miami and serves on the board of TourismCares. Mike Jones ~ Sr. Vice President, Supply Chain, Travel, Port Services & Workplace Solutions Mike Jones is the Sr. Vice President of Supply Chain, Travel, Port Services & Workplace Solutions for Royal Caribbean Cruises Ltd. He oversees procurement and a distribution process that supplies 48 ships globally. Prior to joining Royal Caribbean, Mr. Jones was responsible for Operations and Logistics at Alcatel-Lucent and prior to the Alcatel-Lucent merger, he ran Supply Chain at Lucent Technologies. Mr. Jones acquired his supply chain experience by leading various Factory, Procurement and Logistics activities in the Netherlands, Germany, France and United States. He also had responsibility for operations in the Far East and spent extensive time in China. Mr. Jones has held various Board of Director appointments in support of Lucent joint ventures in China and Ireland. He also served on the Massachusetts Telcom Board of Directors. Beyond Supply Chain experience, Mr. Jones also held corporate positions in Information Technologies and Finance. When not at work, Mike enjoys spending time with his family, playing golf, and spinning. 86

Cruise Industry Profile s


Vina A. Jumpp ~ Director, Procurement Food & Beverage North America, Export USA Vina joined RCL in 1998 and has served in many areas of Food & Beverage Procurement. Along with her Commodity Team she manages various categories such as Meat, Seafood, Fresh Produce, Coffee, Tea, Soda, Water, Groceries, & Alcoholic Beverages. Vina’s responsibilities also include Fleet Service Agents that focuses on RCL fleet provisioning schedule globally. Vina also serves the Florida-Caribbean Cruise Association in developing local sourcing in the Caribbean & Americas. Vina has a passion for wine and recently completed her WSET Level 2 at Johnson & Whales.

Paul Litvinov ~ Vice President, Supply Chain Management Paul Litvinov has been recently appointed to lead Royal Caribbean’s Global Supply Chain. In this role, he is responsible for the worldwide fuel, hotel, food and beverage procurement, as well as extensive logistics network for the entire company’s fleet of 66 vessels. Paul and his team also champion many industry leading initiatives in humane and sustainable sourcing, reducing greenhouse gases and other harmful emissions. He joined RCL in 2003 as an analyst for Supply Chain where he implemented a number of strategic initiatives in Marine and Hotel logistics planning & distribution. In 2006, he moved on to become Fuel Commodity Manager where he led the development of price risk management and sourcing optimization strategy. In 2010, Paul was promoted to the Director of Global Fuel Sourcing where his team extensively supported our international market development by significantly expanding fuel infrastructure in Australia and South America, as well as the competitive fuel options in the Caribbean, Florida, Europe and the Pacific NW. Paul has significant experience collaborating with regulators, NGOs, industry groups and port authorities around the world on various environmental, safety, and taxation issues. An expert in the commodities markets, Paul has diverse international business and financial background. His work experience include banking and transportation industries in New York, various enterprises in Europe and Russia, as well as military service. He is a graduate of Pace University, magna cum laude and Moscow State University.

Marc Miller ~ Director, Deployment & Itinerary Planning Marc Miller joined Royal Caribbean 15 years ago as an analyst in revenue management, but has spent over the last 12 years as part of the itinerary planning team. He now leads a small team focused on planning all deployments and itineraries for Royal Caribbean International & Celebrity Cruises worldwide. Marc is originally from Michigan and graduated from Michigan State University with Bachelors degree in Marketing. He later attended University of Miami where he completed a MBA with a concentration in International Business

Cruise Industry Profile s



T.J. O’Sullivan ~ Director, Compliance, Global Tour Operations T.J. O’Sullivan is the Director of ShoreEx Compliance at Royal Caribbean Cruise Ltd. At RCL he previously held the roles of Senior Manager in Commercial Development and Manager in Port Operations. He has created Shoreside infrastructure projects and ventures to support Royal Caribbean’s strategic growth objectives, including the development of port and commercial facilities. Before RCL, T.J. worked in the oilfields of the Northern Alaska for five years. While in Alaska, he worked for ExxonMobil, ConocoPhillips, and Schlumberger; supporting these companies to drive changes in processes and the safety culture through data-focused projects. He also worked as in-house counsel for a duty-free company, an associate for an international transactional firm, and opened his own service-based company at the age of 21. He received his BA from UNC-Chapel Hill and JD/IMBA from USC and is currently an LLM candidate in Admiralty Law at UM.

Andre Pousada ~ Associate Vice-President, Government Relations

Latin America and Caribbean

André has more than 25 years of experience working in the tourism industry and has been with Royal Caribbean Cruises Ltd. since 2012 when he was hired as Commercial Director in Brazil. Most recently, André was General Manager for Royal Caribbean Mexico office where he was responsible for the overall management of all areas of the business and for the development of strategies to grow the business, inclusive of all brands, in Mexico. His previous experience as Executive VicePresident with ABREMAR, CLIA Brazil from 2009 to 2012 gave him invaluable experience. During this time, he was responsible for managing Government and Public Relations initiatives towards Port Infrastructure and Port Operations with Government Authorities; legal and taxation initiatives within Government Authorities; crisis management; health regulations and labor and crewing protocols discussions; proposals and initiatives within the Government. André also served as a member of the Brazilian Government Tourism Board (Ministry of Tourism) from 2019 - 2012, and also as a member of the Tourism Board of the City of Sao Paulo from 2006 - 2012. He received his Bachelor’s degree in Business Administration with a focus in International Trading from the Ibero-American University of Sao Paulo. Soon after, he was awarded an international scholarship at the University of Barcelona - Spain, where the focus area was Economics and International Trading. Also, Andre has a Master Degree in Business Administration from the Mackenzie Presbyterian University of Sao Paulo. In his current role, Andre oversee the government relations function and be the primary interface between the company and local, regional and federal legislative leaders and bureaucratic bodies on laws, regulations, and sundry issues affecting the business in the Latin America region. He will also analyze public policy issues and trends to proactively determine potential impacts to the company. He is fluent in English, Spanish, Portuguese and French which is essential to communicating with key stakeholders and government officials in this region.

Tyler Rand ~ Director, Port & Destination Development Tyler began his career with Royal Caribbean on the Deployment & Itinerary Planning team in 2013. Over his 6 years on the team, he spent the majority of his time leading the deployment strategy for the Royal Caribbean brand. Recently having moved into Destination Development, Tyler looks forward to leveraging his relationships and global port-related knowledge to drive forward Royal Caribbean’s ambitious port & destination development plans.


Cruise Industry Profile s


Miguel A. Reyna ~ Associate Vice President, Commercial Development Miguel A. Reyna plans and implements worldwide infrastructure, port developments and special projects to support the deployment of Royal Caribbean Cruises Ltd. (RCL) fleet. Miguel initiates and oversees commercial, operational and financial aspects of these projects to ensure adherence to their business plan and RCL’s strategic and investment goals. Miguel is responsible for overseeing the development of a multi project pipeline of worldwide investments and continuously evaluates future development opportunities to anticipate and meet cruise infrastructure demand. Miguel directed the development of the “Crown of Miami”, RCL’s iconic cruise terminal facility at the Port of Miami, and he is currently directing the development of the new RCL terminal in Galveston, Texas. Miguel joined RCL in 2001. Born in Peru, he holds a B.S. Degree in Industrial Engineering from the Universidad of Lima, Peru, a Master’s Degree in Policy Analysis from the Harriman School at the State University of New York, Stony Brook, and an MBA in Finance from the Stern School of Business at New York University.

Megan Shaw ~ Account Manager, Global Tour Operations Megan Shaw is the Account Manager for the Bahamas, Cuba and Northern Europe for the Shore Excursion Programs at Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises. Megan has been with the company for 28 years. She started in the Reservations Department, moving on to Group and Incentive Sales and then to the Shore Excursions Department, where she has held several roles and accounts since 1997. Some of her other regions have included Bermuda, the Caribbean, Canada/New England, North and South America as well as managing the European Shopping Program.

Penny T. Zeilman ~ Account Manager, Global Tour Operations With many years involved with dive travel as an owner of a PADI 5 Star Dive Center in Florida, Penny first surfaced in the cruise industry as Shore Excursion Manager for Commodore Cruise Lines. Following her onboard experience with Commodore, Penny moved to luxury lines as Shore Excursion Manager on Radisson Seven Seas Cruises, where she stayed through the brand change to Regent Cruises. Penny came ashore as Senior Travel Concierge with Regent to assist in the set-up and launching of their new and innovative concierge program. From Regent, Penny went on to Silversea Cruises where she spent several years creating new adventures for both the onboard programs as well as unique Concierge programs meeting the needs of individual travelers’ desires for intimate, exclusive programs. Penny joined the dynamic team at Royal Caribbean International in September 2013 as Account Manager with Global Tour Operations where she enjoys the challenges of product development and managing the ever-evolving tour programs for Royal Caribbean Cruises Ltd., Celebrity Cruises Inc. and Azamara Club Cruises.

Cruise Industry Profile s


SEABOURN 300 Elliott Ave West, Seattle, WA 98119 Tel: (866) 755-5619 Website:

Seabourn pioneered small-ship, ultra-luxury cruising, and continues to represent the pinnacle of that unique style of travel. Our fleet of intimate, all-suite ships, carrying between 458 and 600 guests each, sail to the world’s most desirable destinations at their peak seasons. On board, guests are served by an award-winning crew numbering nearly as many as the guests, hand-picked and extensively trained to deliver Seabourn’s signature style of thoughtful, personalized and heartfelt hospitality. Seabourn’s ships attract accomplished people who enjoy traveling well, and sharing fun and adventures with other interesting people. A great many of them have found the Seabourn cruise experience to be their preferred method of travel, and return regularly to sail with us again and again.


Cruise Industry Profile s


Richard Meadows ~ President Richard Meadows is president of Seabourn, Carnival Corporation’s ultra-luxury brand. In this role, Meadows has overall executive responsibility and leads all business and global operations for the award-winning luxury cruise line. He has held this position since 2011, when the company moved its headquarters to Seattle from Miami. Between 2014 and 2016, Meadows also served in an additional leadership role as president of Cunard – North America, and assumed operating responsibility for the iconic Cunard brand throughout the North American continent. Prior to his appointment at Cunard, Meadows was in a dual-capacity role, serving as both president of Seabourn and executive vice president of Marketing, Sales and Guest Programs of Holland America Line, where he had global revenue responsibility. Among his previous roles, he was senior vice president of Sales and Marketing for Seabourn; vice president of Corporate Marketing at Carnival Corporation; and vice president of Sales and Marketing with Windstar Cruises, a former subsidiary of Holland America Line. He also served as director of sales for Carnival Cruise Lines, beginning his career with Carnival Corporation in 1985. An active advocate for the cruise and travel industries, Meadows is a member of the board of directors for the Cruise Lines International Association (CLIA) in North America, and is a frequent speaker at industry forums and events. In the Seattle area, he was appointed by former Washington Governor Christine Gregoire to the Washington State Tourism Commission, and he has served on the board of directors of the Seattle Repertory Theatre.

Robin West ~ Vice President, Expedition Operations and Planning Robin started at Seabourn by serving as Expedition Leader during the inaugural Antarctic season aboard the Seabourn Quest in 2013. Robin joined Seabourn full time in 2014 as Manager of Expedition Operations, becoming Director in 2017, leading the successful operations in Antarctica and the expansion of the Ventures by Seabourn program to new destinations around the world. In 2018, Robin was promoted to Vice President of Expedition Operations and Planning, the new appointment comes shortly after the company’s announcement to build two new luxury expedition ships. In his expanded role, Robin will be responsible for leading the development and global operations of Seabourn’s Expedition and Ventures programs – including developing and managing the expedition operation of dedicated Seabourn Expedition vessels and further expanding Ventures by Seabourn to additional regions around the world. “Robin has helped drive the success of our Ventures by Seabourn program, which is available in many destinations around the world,” said Seabourn President Richard D. Meadows, in a prepared statement. “Now we’re expanding our ultra-luxury expedition travel product with ships dedicated to further delivering highly authentic experiences in new and amazing destinations. Robin’s extraordinary capabilities will continue to help Seabourn expand the definition of ultra-luxury adventure travel in all corners of the world.”

Cruise Industry Profile s


SILVERSEA CRUISES Headquarter - Gildo Pastor Center 7, Rue du Gabian 98000 Monaco Tel: +377 9770 2424 5 • Fax: +377 9770 2428 North America - 333 Avenue of the Americas, Suite 2600, Miami, FL 33131 Tel: 1-800-722-9955 • Fax: 954-356-5881 Website:

Hailing from Monaco since 1994, Silversea Cruises prides itself in its ultra-luxury ships that visit over 900 destinations on all seven continents. They’ve been voted as the best luxury cruise line because of amenities such as its gourmet cuisine, in-suite dining, and full butler service for every suite. Silversea ships are small, which gives them the capability of visiting exceptional destinations such as the Galapagos. However, with an emphasis on luxurious traveling, the size of the ship won’t matter by the end of your trip.


Cruise Industry Profile s


Adria Bono ~ Senior Director Destination Experiences Adria has been with Silversea since 2016, but has 16 years in the cruise industry. Starting off as a Shore Excursion Manager on board Costa Crociere, she fell in love with cruising and never looked back! After seven years on board, she took her knowledge shoreside, quickly moving up to the position of Procurement Manager for Global Shore Excursions in Costa Crociere. In her role as Senior Director of Destination Experiences with Silversea, Adria oversees all tour programs for the fleet, including expedition vessels and overland mid-cruise programs, ensuring that guests are able to travel deeper into each destination.

Conrad Combrink ~ Senior Vice President Expedition and Destination Experiences Within months of Silversea’s 2007 purchase of the Prince Albert II (now Silver Explorer), Conrad Combrink was given the responsibility for creating and coordinating many of the important aspects of the newly created Silversea Expeditions cruise programme. As director of expeditions, his work encompassed both an active role aboard many Silversea Expeditions, as well as the strategic planning of all expedition itineraries, programme development, and overseeing expedition staff recruitment. In his role as SVP Expeditions and Destination Experiences, Conrad not only oversees all aspects of Silversea Expeditions, but also oversees the development of Silversea’s pioneering Couture Collection, Signature Collection overland programmes, Silversea Experiences, as well as Silversea’s World Cruise events. His love for the sea and expedition travel sees him travel aboard one of Silversea’s expedition ships at least once per year in the role of Expedition Leader. Before joining Silversea, Conrad had worked in worldwide cruise expedition programming, and has an inspiring passion for expedition travel, which has taken him to all seven continents and some of the world’s most remote destinations including Antarctica, Micronesia and Melanesia, the South Pacific, Russia’s Far East, Alaska, North Atlantic, and the Indian Ocean, including the first ever expedition voyages to Bangladesh, the Arabian Gulf, the Mediterranean and North Africa. Conrad holds a degree in tourism management and is a native of Cape Town, South Africa. He spends much of his time between Silversea’s offices in Cape Town, Miami and Monaco.

Manfredi Lefebvre d’Ovidio ~ Executive Chairman Manfredi Lefebvre d’Ovidio is a recognized leader in the cruise industry, as well as a diversified investor with investments in industries ranging from real estate to finance. Since 2001, he has held the position of Executive Chairman of Silversea Cruises. The Company has 9 existing vessels and a further 5 under construction. Always very active in the shipping industry he is a member of the board of Skuld in Oslo and member of the Executive Committee of CLIA (Cruise Line International Association) of which he is also a former European Chairman. Previously Vice Chairman, responsible for Europe, of the WTTC (World Tourism and Travel Council), he is currently Chairman of the Monaco Chamber of Shipping. He is also member of the most prominent economic forums such as the World Economic Forum at Davos and the Aspen Institute in Italy. A resident in Monaco he was recognized as an outstanding member of the community by Prince Albert II who appointed him Chevalier de l’Ordre de Saint Charles and Grimaldi in 2007.

Cruise Industry Profile s



Barbara Muckermann ~ Chief Marketing Officer Barbara Muckermann is Chief Marketing Officer of Silversea Cruises. Prior to returning to Silversea Barbara held strategic marketing positions at Loro Piana and NCL and was Chief Marketing Officer of MSC. Prior to that she worked at Silversea as SVP Global Marketing and European Sales. She has also been Chairwoman of the Reputation Committee of CLIA managing the association’s reputation. Barbara is a Doctor in Political Sciences and Economics and holds a joint MBA from Columbia and London Business School and teaches Branding and Strategy.

Roberto Martinoli ~ Chief Executive Officer Roberto Martinoli is the President and CEO of Silversea. Before joining Silversea, Martinoli was the Chairman and CEO of Grandi Navi Veloci (GNV), a leading Ferry Company in the western Mediterranean. Prior to this, he was President and COO of Norwegian Cruise Line (2009-2010) as well as Advisor to Apollo Management (2008 – 2009). Martinoli served as EVP Operations at Carnival Cruise Lines (2000 – 2008) and SVP at Costa Crociere (1997 – 2000). He also owned and operated Martinoli SAM (1976 – 1997), a ship management and consulting company. Martinoli holds a master’s degree in naval architecture and marine engineering from the University of Genoa and attended an Executive Advanced Program at Kellogg Northwestern University, Illinois in 2006.

Damien O’Connor ~ SVP Hotel Operations & Onboard Revenue Damien O’Connor studied Hospitality Business Management in England and Austria, before starting his career with De Vere Hotels at The Belfry, the home of the Ryder Cup. A chance meeting with a cruise line executive led to a move to sea. Over the next 10 years, Damien oversaw all operational units on board for the major cruise line and was involved in 7 new-build projects, as well as a major acquisition. After joining the start-up team of Disney Cruise Lines Magic and Wonder, Damien returned to land to complete various projects for other cruise lines. He went shipside again in 2007, as Hotel Director with Celebrity Cruises, where he was involved with the launch of several of the Solstice-class vessels. Joining RCL, Damien then moved back to land once more to manage New-build and Hotel Operations – specifically for the cruise line’s Quantum-class ships. In 2015, he returned to Celebrity Cruises to manage Hotel Operations, overseeing the department’s Shipboard, Galapagos products, and the One Touch Hospitality call center. Throughout the Silversea/RCL partnership, Damien held the position of Integration Lead, which led to an opportunity to move fully to Silversea in Jan 2019 as SVP Hotel Operations and Onboard Revenue. Damien is married, and has two boys.


Cruise Industry Profile s


Daniela Sordi ~ Manager Destination Experiences Daniela joined Silversea’s Monaco corporate office in June 2017 as part of the Destination Experiences Team. She originally joined Silversea in 2012 and since 2014 she held the position of Shore Concierge Staff on board Silversea vessels. After gaining firsthand knowledge of both Expedition and Classic fleet destinations, she is now in charge of managing the excursion program for Caribbean, South America and Alaska. In her previous experiences Daniela has travelled all 7 continents, both onboard Silversea vessel and for personal studies and development.

Pamela Waterhouse ~ Senior Coordinator Destination Experiences Pamela Waterhouse- joined Silversea in July of 2019 as Senior Coordinator Destination Experiences. With eight years of experience on board Princess Cruise Lines, Pamela gained experience travelling to more than +150 cruise ports around the world & completing & over 30+ Panama Canal transits. Pamela decided to pursue a new career in the cruise industry after holding the position of Shore Excursions Manager. Pamela will be coordinating the excursion program for Caribbean and Alaska regions.

Arnaldo Zanonato ~ Director, Regional Experiences Development

Arnaldo leads a team of content managers, researchers and consultants on all matters related to destination information and development. In a unique role within the company and part of the Expedition & Destination Experiences team, he collaborates across all departments to support itinerary development, events, shore excursions, multi-day land programs and shipboard experiences influenced by destination such as entertainment and culinary.

With more than 19 years in the hospitality and cruise industries, Arnaldo worked at Disney Cruise Line for 16 years where he held a variety of positions shipboard, before a 10-year tenure in the head offices, most recently as the Senior Manager, Port Adventures, leading the research, development and daily-operation of their recreation and shore excursions areas. Prior to joining Disney Cruise Line, Arnaldo worked in hospitality at Walt Disney World and at luxury hotels in his native country of Brazil, before his first contract at sea working with Island Cruises. Arnaldo is an avid traveler who holds degrees in both Hotel Management and Accounting and lives between Orlando and Miami.

Cruise Industry Profile s


TUI CRUISES Heidenkampsweg 58 20097 Hamburg, Germany Website:

With a focus on German culture, cuisine and customs, Germany-based TUI Cruises embodies well-being in a premium all-inclusive cruise environment. The onboard experience delivers open and expansive spaces, quality service, hospitality and first-class cuisine. An emphasis on health, relaxation and well-being is seen in TUI Cruises’ expansive spas, including the largest Finnish sauna at sea and state-of-the-art fitness equipment. Growing in popularity and demand, TUI Cruises carries guests towards comfort and relaxation from bow to stern in the most environmentally friendly ships at sea.


Cruise Industry Profile s


Katrin Mickel-Garbers ~ Shore Excursion Manager, Caribbean Sea With an age of 17, Katrin Mickel-Garbers has started to work in tourism in a small travel agency. With 20, she moved to Hamburg and started to work in another travel agency as specialist for cruises. With the passion for cruises she sold the cruises very well and did many cruises – for private and business reasons. After 3 years the day has come: She started to work for the Shore Excursion department onboard of a German cruise ship company. In total, she visited more than 140 ports in 3 years! With these experiences, she left the ship in 2013. First she started to work as a Product Manager for a tour operator but as she heard that the headoffice of TUI Cruises is looking for an employee in the department of Shore Excursions, she was more than happy! First, she was responsible for administration matters, but after only 6 months, she took full responsibility for the Shore excursions within the Middle East. In addition to that, in 2016 she became as well the Shore Excursion Manager for all ports of our routing within the Caribbean Sea.

Tine Oelmann ~ Director, Destination Management & Operations Tine Oelmann has worked in the shipping business for more than 30 years. Starting working for ferry lines she changed to the German premium cruise line Peter Deilmann in 1993. After some years in Sales she changed to the Shore Excursion department. After 10 years she changed to the German port agency Sartori & Berger. The port agency offered a one-stop-shopping business including the classic agency service as well as ground handling and shore excursion services. As Manager Groundhandling & Shore Excursions Tine Oelmann developed and expanded the business continuously in 4 years handling nearly all cruise lines calling Germany. In April 2008 she joined the start up of the new branch TUI Cruises from the very beginning and is now responsible for all land based touristic services as Director Destination Management & Operations.

Christopher Szel ~ Destination Manager, Central America After receiving his Bachelor’s degree in tourism, Christopher Szel joined the team on board of the AIDA cruise ships. During 4 years at sea, he handled several different positions in the Shore Excursion Department which led him to the position as Head of the Department. In 2015 Christopher settled down shore side and began working for TUI Cruises in Hamburg, Germany, where he was a part of the implementation of TUI Cruises’ first Central America routing from the very beginning. Since 2017, Christopher Szel took on full responsibility of the shore excursions during the TUI Cruises routings of Central America, UK/Ireland, Red Sea and Israel.

Cruise Industry Profile s


VIRGIN VOYAGES 1000 South Pine Island Road, Suite 600 Plantation, Florida 33324 Website:

Virgin Voyages is a global lifestyle brand committed to creating the world’s most irresistible holiday. With operations in the US, UK, and Europe, Virgin Voyages currently has four ships on order with master shipbuilder Fincantieri. With its inaugural season scheduled for 2020, Virgin Voyages’ first ship the Scarlet Lady was designed to reflect a yacht’s sleek luxury. Featuring spaces designed by some of the top names in contemporary design, the Scarlet Lady will be Adult-by-Design, a sanctuary at sea for the 18+ traveller. A dose of ‘Vitamin Sea’ will be naturally intertwined across the entire ship, with well-being activated through a mix of high-energy moments coupled with relaxation and rejuvenation. The Scarlet Lady will also feature alluring entertainment and 20+ world-class intimate eateries on board. Putting a twist on luxury, which the company refers to as Rebellious Luxe, Virgin Voyages will offer incredible value for its Sailors with all restaurants, group fitness classes, soft drinks, and many more Virgin surprises included within the voyage fare. Scarlet Lady will sail from Miami to the Caribbean in 2020, hosting more than 2,770 sailors and 1,160 amazing crew from around the world. Keep watch on for more updates.


Cruise Industry Profile s


Diana Block Garcia ~ Vice President, Revenue, Itineraries and Destinations Diana Block Garcia joined Virgin Voyages in November of 2017 overseeing Pricing & Proposition. Her current gig as Vice President of Revenue, Itineraries and Destinations for Virgin Voyages, expands her role to oversee the creation of Epic Itineraries and Land Experiences. Diana has spent 20 years in the Cruise Industry previously working at Royal Caribbean Cruises Ltd. in executive roles in Revenue Management, Itinerary Planning, Newbuilding, Hotel Finance, and Air/Sea. Prior to entering the Cruise Industry, Diana held management positions with American Airlines in Finance, Revenue Management, and Marketing. Diana is a native New Yorker and holds an undergraduate degree in Economics and Psychology from Emory University and an MBA from Duke University. She is a travel enthusiast and lives in Aventura, FL with her husband.

Tom McAlpin ~ President and CEO Tom McAlpin has had a 30-year career in the cruise industry. As President and CEO of Virgin Voyages, he has established a bold purpose, to deliver an epic sea change to the cruise industry. He has made it his mission to ensure the ships offer passengers and crew from around the globe the chance to immerse themselves in a very different kind of experience. Prior to joining Virgin Voyages, Tom was President and CEO for The World, Residences at Sea. The World is the largest private residential ship in the world. Before that he was part of the Disney Cruise Line founding management team as CFO and SVP of Operations. He spent the final five years of his time with Disney Cruise Line as its President. He began his career with KPMG as a Senior Auditor. Tom has a bachelor’s degree from FSU and an MBA from the University of Miami. He is a member of the FSU Foundation Board of Trustees and a former member of the college’s Board of Governors. He was also on the Make-A-Wish Foundation’s National Board, for 6 years, serving as its chair in 2012.

Natasha Salzedo ~ Manager, Itineraries and Destinations Natasha Salzedo joined Virgin Voyages in 2019 as Manager, Itineraries, and Destinations. Natasha is collaborating with select Tour Operators to ensure authentic, unusual and immersive experiences are available to Virgin’s Sailors as they experience new destinations off the beaten path. She was previously Manager of Port Operations for The World, Residences at Sea where she was responsible for worldwide ports and itinerary development.

Cruise Industry Profile s



Jill Stoneberg ~ Director, Sustainability & Social Impact Jill Stoneberg joined Virgin Voyages in July, 2018. As the Director of Sustainability and Social Impact, Jill is helping curate an Epic Sea Change by leading the company’s sustainability strategy and programs. Before joining Virgin Voyages, Jill was a Sustainability Consultant advising companies on sustainability reporting and program development. Prior to that, Jill held the position of Corporate Responsibility Manager with Avaya and Intuit, where she was responsible for sustainability programs including supply chain, operations, and employee engagement. Originally from Apple Valley, Minnesota, Jill now resides in Boynton Beach, FL with her husband, Pedro, and children, Nicolas and Eva. Jill received her MBA in Sustainable Business from Presidio Graduate School. She is passionate about leveraging business as a force for good to address some of the world’s most pressing challenges, such as climate change, ocean health and sustainable development.

Juan C. Trescastro ~ Sr. Director, Itineraries, Destinations and Government Relations Juan C Trescastro joined Virgin Voyages in February, 27th 2019. As Sr Director, Itineraries, Destinations and Government Relations, Juan is helping curate an Epic Sea Change by developing fantastic destinations for our sailor, Juan is responsible for the development of itineraries for our voyages, destination development of shore excursions and managing the relationship with governments globally for the company. Before joining Virgin Voyages, Juan served as President for Metro Cruise Services, where he oversaw all aspects of the company that serviced the cruise line industry with shore services such as Stevedoring, Ground, Agency, Shore excursions, Security, Terminal management and Events. Prior to that, Juan held the position of Vice President, port operation, GPS and Cape Liberty Cruise Port LLC with Royal Caribbean Cruise LTD, where he was responsible for port operations, terminal management, terminal construction and development at 475 ports in 107 countries. Originally from Los Angeles/CA, Juan now resides in Miami/FL with his wife, Judy. Juan received his MBA degree from Columbia State University. He is a member of the CLIA Port and Destination committee and the Government Relations committee. He is also passionate about protecting children and has served as the Chair of the board of directors for the Kristi House an organization that coordinates the services for children that have suffered child sexual abuse.


Cruise Industry Profile s


Frank Weber ~ Senior Vice President, Hotel Operations Frank Weber joined Virgin Voyages in April, 2015. As Senior Vice President – Hotel Operations, Frank is helping curate an Epic Sea Change by leading and overseeing the operational planning and design, execution and management of all hotel, administration, entertainment, housekeeping, food and beverage, guest services, casino, retail, wellness/spa and onboard revenue operations onboard all ships. His priority is to create and design innovative dining, entertainment and operational concepts and infrastructure that are distinctly Virgin, and deliver the brilliant Sailor experience the brand is so famous for in these areas. With more than 25 years of cruise line hospitality experience, before joining Virgin Voyages Frank was Vice President, Production Development at Norwegian Cruise Line. In this role, he oversaw concept and program development for all hotel services and venues for a fleet of 13 ships. He was responsible for driving innovation across dining and entertainment areas for all new ship builds and introduced many new exclusive dining and entertainment concepts and partnerships to improve guest experience, guest satisfaction and market position. Frank also spent 10 years as Vice President, Food and Beverage at Royal Caribbean International where he led all global food and beverage operations. He designed, developed and managed industry leading concepts, programs and products to drive revenue and increase guest satisfaction. He was a key creative driver of the industry changing, Oasis of the Seas. Frank delivered many ‘firsts’ in his time there, including automated restaurant traffic management systems and farm-to-table concepts. He has won numerous hospitality and cruise industry awards for operational excellence, innovation and commitment to quality for his innovative designs, partnerships and programs. Originally from Germany, Frank now resides in Miami with his wife, Molly, and he is a proud Grandfather. Frank is passionate about food and travel, and spends a large chunk of his life cooking, and exploring bar and restaurant concepts around the world. He is a keen biker and loves road trips on his Harley Davidson Road King Classic.

Alex Zeitz ~ Sr. Manager, Sailor (Customer) Experience Alex Zeitz joined Virgin Voyages in September 2018 as Sr. Manager, Sailor Experience. Alex enthusiastically designs, develops, and delivers a collection of the end-to-end customer experiences. Specifically, Alex represents the customer voice in everything from call-flow, to embark/ debark, to port selection, to onshore experiences: The Beach Club at Bimini, shore experiences, and new terminal development. With his entrepreneurial approach, relentless curiosity, and self-starter approach, Alex is a perfect fit for Virgin Voyages. Before charting course to Virgin Voyages, Alex was with Disney Cruise Line & Adventures by Disney where he led the corporate side of the overall development, implementation, and management of the service program: VIP Program & Premium Guest Experience Planning & Development; Fulfillment of Marketing, PR, and Media Events; Employee & Operating Participant Benefit Program; International Travel Industry Services; and Wedding Planning & Development. Achievements included: driving the highest per capita spending on record for a key business; 91% excellent service rating; improving upgrade revenues up by $1.75 million, and receiving the Walt Disney Legacy Award, Partners in Excellence, and the Presidential Service Award issued by President Obama (an honor and acknowledgment from the President of the United States that sets recipients apart from their peers in the community).

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Barbados’ Prosperous Past and Prolific Present Cruises to a Festive Future The year was 1909 when The West India Committee started promoting cruise itineraries to the Caribbean with the sole purpose of increasing public awareness about the ease and affordable access to the West Indies by cruise ship. Barbados soon became one of the more popular ports of call, welcoming its first organized cruise in 1910 when the 8,000-ton Ortana arrived on January 18th from Southampton on a voyage that began two weeks earlier on January 5th. This was the first all-inclusive Caribbean cruise to the region. Following their stop in Barbados, passengers were transferred to a yacht and continued their Caribbean cruise. During this era, travel for health and wellness were the primary motivators. The cruise package was advertised as offering travelers “a new, healthful, refreshing and entirely delightful holiday.” During the infancy of the cruise industry, ships arrived early in the morning and departed at midnight. With many itineraries featuring at least a full day in port with ships departing late, visitors were able to experience a multi-faceted encounter with the island. Shore excursions had a magical formula, which highlighted the diversity of Barbados. The island tour included shopping, 102

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lunch and a cross-country tour ending at a spectacular beach. Visitors were then treated to supper and returned to the city to enjoy its nightlife that featured musical performances at some of the main theatres and entertainment at city hotels. Ships sailed away at midnight to the next Caribbean port. The cruise ship industry of the past provided Barbados with major exposure, which influenced the growth of long-stay arrivals to the island. Thanks to this successful history, Barbados continues to welcome several cruise liners bringing numerous visitors to its shores. The island also continues to attract many visitors for stay-over visits, with efforts particularly heating up during summer when cruise calls cool down. As it was in the past, Barbados’ diversity of experiences ensures constant day and nighttime activities guaranteed to enthrall the most discerning traveler. The Crop Over Festival celebration from early June to the first Monday in August each year is the island’s biggest cultural festival. It features weeks of music, art, craft and food, and culminates with one massive street party on Grand Kadooment Day filled with costumed


revelers dancing for hours along a parade route. Often, the World’s Wealthiest Female Musician and Barbadian Cultural Ambassador Rihanna appears easily alongside her people enjoying the annual celebration. For visitors who cruise into the island for just one day, the newly created Festive Fridays party, a stone’s throw away from the cruise port, serves up a sample of the Crop Over Festival, inclusive of street parade with pulsating music. But Crop Over and Rihanna are just two of the most wellknown features of Barbados. Here is a small sample of facts also unique to Barbados: • Barbados remained a colony of England from its initial settlement in 1625 until Independence in 1966. It is the only island in the Caribbean never to have changed hands during the bitter British/European battles for colonies; • Barbados has the third-oldest Parliament in the British Commonwealth, dating back to 1639; • Rum (and the name “rum” or “rumbullion”) was created in Barbados, and the oldest rum—known as Mount Gay Rum—is still being manufactured today along with fine rums from other awarded distilleries; • Barbados is the only country visited by George Washington (later President George Washington) outside of North America in 1751; • The Treaty of Oistins that was negotiated and signed at The Mermaid Tavern in Oistins in Barbados in 1652, and its concept of “No Taxation without Representation” was the inspiration for the Boston Tea Party in 1773 and subsequently included in

the American Declaration of Independence in 1775. A careful reading of the two documents would reveal that about half of the Treaty of Oistins has been incorporated into the American Declaration of Independence; • The oldest Jewish synagogue in the Western Hemisphere is located in Barbados; • Morgan Lewis Sugar Mill is the largest and only complete sugar windmill surviving in the Caribbean. • Mount Hillaby, Barbados’ highest peak, is actually the top of an undersea mountain range that extends from Trinidad to Puerto Rico. Mount Hillaby is the only part of the range that sticks out above the water; • The collection of great houses and historic churches includes the St. James Parish Church, where the First Settlers are buried; Adding to this robust history and inimitable features are countless attractions, many of which begin when the sun goes down. Some of the Barbadian night attractions that come highly recommended include the Historic Garrison Night Tour, a guided walking tour of the area that features the macabre history of crime and punishment at this remarkable site. Further south, a visit to St. Lawrence Gap showcases a multitude of bars, restaurants and nightclubs, while an evening in Oistins is a more casual experience featuring grilled seafood dinners, drinks and karaoke with the locals. The West Coast is much more glamorous and would have probably appealed to the Rothschilds and Vanderbilts when they visited over a century earlier – if its attractions had existed then. The exquisite Cruise Industry Profile s



Limegrove Lifestyle Centre—with its range of highend boutiques, luxury goods and international cuisine— beckons the affluent in search of unique treats. Nearby, an evening in 2nd Street, Holetown may reveal the hideout of a visiting celebrity enjoying drinks, food or a party with friends. Just along Barbados’ shores, above and below, even more charming evening experiences await. A cruise on a catamaran, like Tiami or Cat & The Fiddle, offers a delectable buffet, countless cocktails and an impressive sunset viewpoint. The Atlantis Submarine fascinates with a nighttime dive that showcases the beauty of the coral reef and exposes the hiding places of underwater night predators. Overall, the vast number and amazing diversity of attractions and experiences in Barbados encourage an even longer stay than early morning to midnight can fulfill, 104

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as it did so many years ago. It was this previous model that drove the development of the land-based and hotel sector in the 1900s. The longer the cruise stay and island encounter, the greater the attraction to its people, beautiful landscapes, food, rich heritage and beaches. Staying in Barbados before or after a cruise vacation is undoubtedly a must. Daily airlift from major cities and gateways in Canada, USA and the UK make this dream vacation closer to reality. Furthermore, Barbados’ assortment in accommodation choices caters to those looking for luxurious all-inclusive resorts, intimate hotels with outstanding service and amenities, private villas or a home away from home like an Airbnb or HomeAway property. The future of Barbados’ cruise industry is definitely looking bright – sunglasses required (shirt and shoes optional).

NEW Harrison’s Cave Eco Tour

Kadooment Festival

Festive Fridays Bridgetown Night Marke

Codrington College

More to explore

beyond our shores

With just 166 square miles, Barbados is packed with more attractions per square mile than any other island in the Caribbean! No matter which corner of the island you go, you are destined to find a rich combination of culture, heritage, adventure, sport, food, shopping, activities and hallmark attractions you can access within minutes.


Clear Skies and Smooth Sailing in the British Virgin Islands The British Virgin Islands are known and loved as “Nature’s Little Secrets®”: 60 Caribbean islands, cays, atolls and isles offering breathtaking vistas, extensive white-sand beaches, unique culture, delicious cuisine, and enriching activities on land and sea. And with the latest renovations, rebuilds and growth across the islands in the wake of hurricanes Irene and Maria, these treasured secrets aren’t just worth sharing—they’re worth all-out celebrating.

pioneer, this fully operational cruise pier has undergone extensive renovations, refreshing an important first point of contact for cruising visitors. Over the 2018 and 2019 seasons, the colonial-style entertainment, shopping and dining complex has welcomed more than 200 calls and nearly 600,000 passengers. Upon arrival, they find 54 businesses and counting, including unique BVI concept stores and wellloved international brands, along with other attractions and points of interest within easy walking distance.

Tortola The party begins at the newly revamped Cyril B. Romney Tortola Pier Park on the BVI’s capital island of Tortola. Recently renamed for former Chief Minister Hon. Cyril Romney, a tourism visionary and local cruise industry

Craft Alive Village is a revitalized shopping town that guests won’t want to miss. Splashed in color, this remolded street is a hub where guests can find locally made crafts and clothing made by talented artists from the community. In Josiah’s Bay, The Pottery Garden


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DESTINATION HIGHLIGHTS produces handmade pottery pieces, each offering their own unique look and texture. Visitors to the studio are invited to observe the artists while they work and take home a true one-of-a-kind piece of art. Guests will find much to explore in the way of new and renovated resorts, restaurants and attractions on Tortola, the largest of the BVI’s four main islands. Quito’s Inn opened to rave reviews on June 1, 2019. Located at Cane Garden Bay, this chic 21-bedroom hotel boasts a restaurant, regular entertainment, spa and one of the BVI’s most popular beaches. The Lambert Beach Resort will reopen in November as the new Wyndham Lambert Beach Resort, featuring all-new rooms, a pool with a swim-up bar, and a restaurant, all on a spectacular beach. Italian food lovers, take note: Capriccio di Mare on Waterfront Drive has reopened, serving up delicious pizzas, pastas and more. Virgin Gorda In April 2019, Oil Nut Bay on the eastern edge of Virgin Gorda opened a brand-new marina village, which includes signature restaurant, Nova. Accessible only by boat or helicopter, Oil Nut Bay offers private home ownership and villa rentals in a pristine luxury resort setting. Six Senses is set to begin building a boutique luxury resort on Virgin Gorda’s Blunder Bay, with amenities including a beach, helipad and marina. In retaining the BVI’s commitment to environmental sustainability, 50% of the property will remain a natural habitat. Other Virgin Gorda openings include Mango Bay Resort at Mahoe Bay, set to open on November 1, 2019; Rosewood Little Dix Bay, projected to open in March 2020; and Sugarcane Restaurant at Nail Bay Sports Club, now offering upscale dining and a bar with poolside drinks, lounging and sunbeds. On the southwestern tip of Virgin Gorda, The Baths is a stunning national park that offers incredible spots for relaxing on the beach and enjoying the crystalline water. White sand beaches and rock pools are tucked between massive granite boulders, providing calm waters that are perfect for swimming and snorkeling.

Anegada On Anegada, guests will find Caribbean glamping at its finest at Anegada Beach Club. Nine newly designed one- and two-bedroom luxury palapas—five beachfront, two ocean-view and two surfside—are now available in addition to a hotel, two bars, a restaurant and a gift shop. On-site activities include Tommy Gaunt Kitesurfing, snorkeling, bonefishing and much more. Sid’s Pomato Point Restaurant and Bar is now open, serving delicious cocktails, steak dinners and island bites. Sir Richard Branson even stopped by recently to offer his stamp of approval. The vibrant Caribbean Flamingo can be found perched in the crystal-clear water off Anegada shores, where its population numbers have been steadily increasing since it was reintroduced in 1992. Here, guests can observe the hundreds of flamingos in their natural habitat at Flamingo Pond on Anegada. For a personalized tour tailored to every guest’s interest, Kelly’s Land & Sea Tours brings guests up close to the natural wonders of Anegada in a noninvasive way, including the Conch Shell Mounds and Flamingo Pond. Cruise Industry Profile s



Other Islands On Scrub Island, guests will find a newly renovated and upgraded Marriott Autograph Collection hotel, casual and high-end dining, spa, villas, a large commissary, a gym and quick ferry access to the mainland. There is an abundance of aquatic activities fun for the whole family, from clear kayak rentals to power boat excursions. Yolo Adventures provides completely clear kayaks even equipped with LED lights for night kayaking and Island Time Power Boats provides all-day packages perfect for exploring Scrub Island with families or groups. One of the BVI’s many private island experiences, Guana Island features an organic orchard, accommodations, wedding and event facilities, and private dining experiences. Necker Island is Sir Richard Branson’s private solar-powered resort island, offering a wildlife preserve and secluded rustic luxury. Norman Island, reputed to be the inspiration for Robert Louis Steven’s “Treasure Island,” is to be developed as an environmentally conscious luxury residential and tourist destination. Plans include sites for three potential 20- to 30-room hotels, boat slips for day visitors and residents, a spa, and an observatory. Norman features waterside caves, hiking trails and one of the territory’s largest and best protected anchorages, The Bight. 108

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On Jost Van Dyke, Ocean Spa is one of the most unique spas in The British Virgin Islands. Built almost completely of materials salvaged from the wake of Hurricanes Irma and Maria, the floating Ocean Spa is designed to deliver a transformative and relaxing spa experience while using elements of nature. Accolades If all that growth wasn’t enough to celebrate, there’s more: The British Virgin Islands has been ranked the No. 1 place to visit in the Caribbean by US News & World Report for the third consecutive year. Additionally, the BVI was named in US News & World Report’s 2018–2019 Winter Vacations Awards as the No. 1 Place to Visit in the Caribbean, No. 1 in Best Caribbean Beaches and No. 3 in Best Family Vacations in the Caribbean. It’s enough to make visitors and locals alike raise a glass—or a legendary Painkiller, the official cocktail of the BVI—at the Soggy Dollar Bar on Jost Van Dyke, named the 2018 Best Caribbean Beach Bar by USA Today readers. For more information on visiting the British Virgin Islands, visit or call 1-800-835-8530.

West South Bay, Scrub Island.

OUT AT SEA AND IN YOUR ELEMENT. Go wherever your spirit – and the wind – moves you. Comfortably charter a yacht, catamaran or bring your own craft. Bareboat or crewed, the choice is yours. Nearly 600 nautical miles and 60 islands await you in the British Virgin Islands.

BVITOURISM.COM | 1-800-835-8530 Tortola | Virgin Gorda | Jost Van Dyke | Anegada | Cooper Island | Guana Island Little Thatch | Necker Island | Norman Island | Peter Island | Saba Rock | Scrub Island


All Aboard! Cayman Islands Sets Tourism Records and Cruises into Peak Travel Season A true one-stop-shop for all bucket list travel dreams, the Cayman Islands is the perfect destination for thrill-seekers and relaxation-enthusiasts alike. From white sand beaches, fresh farm-to-table (or sea-to-table) cuisine teeming with local island flavors, epicurean hot-spots and countless adventures for wayfarers of all ages, the Cayman Islands truly offers something for every cruise passenger to enjoy.

parasailing and wind surfing, to name a few. In addition to adrenaline-pumping water activities, Seven Mile Beach seamlessly transitions to a relaxing sun-soaked oasis for those looking to relish in a day of absolute relaxation. Here, guests can lay in the sand, soak up the sun and sip on a perfectly chilled cocktail – all while enjoying the vibrant atmosphere of the public beach and popular local bar scene.

Known as a popular and seasonable destination yearround, the Cayman Islands is particularly appealing in the fall and winter for cruisers looking to pack in one last warm weather voyage before end of the year. With an array of unparalleled adventures and experiences, firsttime visitors and experienced voyagers alike will delight in the countless offerings found throughout the islands, boasting everything from world-class spas and high-end shopping to bespoke off-the-beaten path adventures and cultural tours. Grand Cayman’s award-winning Seven Mile Beach offers tons of water sports to write home about, including paddle boarding, kayaking, kite boarding,

Aside from the activities George Town and Seven Mile Beach have to offer, foodies will feel right at home when they arrive in the Cayman Islands, as culinary curiosity is essential to embracing the full Caymanian experience. Frequently heralded as the “Culinary Capital of the Caribbean,” the destination features fine dining in combination with sun, sea and tropical landscapes. Boasting more than 200 restaurants and culinary influences from all over the globe, the Cayman Islands provides an endless array of options to suite any palate. Not to mention, with an abundance of locally sourced resources, Cayman leads the charge for the Caribbean’s farm-to-table movement,


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boasting a diverse homegrown food scene at various restaurants committed to dishing up organic, vegan and all-natural fare that is sure to delight every palate. While the Cayman Islands boasts having something for everyone to enjoy, offering activities that the whole family can take part in is equally as important. Adventures suited for travelers of all ages include Grand Cayman’s famous Stingray City where visitors can swim with dozens of friendly southern stingrays or Crystal Caves, one of Grand Cayman’s most popular natural tourist attractions. Situated in a lush tropical forest in Old Man Bay, Crystal Caves is a collection of spectacular underground caves with endless exploration. Escorted by knowledgeable walking tour guides, guests can venture into amazing caves where they will see stalactite and stalagmite crystal structures and otherworldly formations.

Undiscovered Family Cave, The Blowholes, Lovers Wall and more. After enjoying the scenic ECO Bike Tour, visitors can continue diving into Cayman’s rich history with a stop at Pedro St. James for High Tea. Perfect for small- or medium-sized groups, the unique experience transports guests back in time and offers the perfect way

Additionally, ECO Bike tours allow cruise guests to stretch their sea legs and experience the true beauty of the Cayman Islands through a guided bike tour along the sleepy fishing village of East End. During the tour, guides provide bikers with the history and heritage of the district of East End as well as identifying key sightseeing areas, such as the Colliers Wilderness Reserve, Colliers Public Beach, Wreck of the Ten Sails, The Lighthouse, Cruise Industry Profile s



to celebrate a stopover in the Cayman Islands, and comes complete with a delicious selection of teas, sandwiches and pastries, as well as a showing of a 3D movie theatre and a guided tour of the Great House. After exploring the history and heritage of the Cayman Islands, visitors can embark on a self-guided tour of the Rum Tastings at Pedro St. James, which features some of Cayman Spirits original distilling equipment, light snacks and some of Cayman’s Spirits’ signature refreshments, such as the destination’s famous Seven Fathoms Rum. With recent cruise and air arrivals to the destination breaking unprecedented records, getting to the Cayman Islands has never been easier. Once you’ve arrived at the port of call, allow yourself to be swept away by the warm Caymankindness that doesn’t just come from the sun. Caymankind is in the heartbeat and hospitality of the Caymanian people that turns first-time guests into lifetime visitors. It’s found in the local fisherman who recommends a stretch of beach nobody knows about, or the bellhop who leads you to his favorite jerk chicken stand just down the road. Most importantly, it’s a promise that wherever you find your smile in the Cayman Islands, you’ll find ours. That’s Caymankind. 112

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This fall don’t settle for an archetypal tropical destination; bring your family on an epicurean, invigorating, immersive, unforgettable adventure in the Cayman Islands. Few other Caribbean destinations can offer the diversity of experiences in one package like the Cayman Islands. To learn more and book your trip to the Cayman Islands, check out

Crystal Caves, Grand Cayman. This is a creative representation; stepping in the water is not permitted.



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Beyond Sun, Sand and Sea… Let Her Inspire Your Adventure! Saint Lucia continues to prove why she is a destination that inspires travelers to visit and explore her beauty and splendor with a variety of experiences that are accessible to everyone, from the cruise passenger to the island-life lover. She is known for Her natural beauty and diverse attractions, including the signature Piton Mountains - a UNESCO World Heritage Site - a tropical rainforest and one of the world’s few drive-in volcanoes. From the quaint fishing villages along the coastline, to the annual Saint Lucia Summer Festivals, there is something for everyone and for every budget. Saint Lucia’s wide range of accommodations includes

world-class five-star resorts, all-inclusive resorts, intimate inns and value-oriented properties. Saint Lucia also is home to world-class cruise and yachting facilities. The island is continually recognized as one of the Leading Wedding and Honeymoon destinations worldwide. Taking pride in the island’s tourism product, visitors to Saint Lucia can enjoy a worry-free holiday Guarantee from 22 properties on the island that are offering guests a holiday guarantee if their vacation were to be interrupted by adverse weather. For more information visit Cruise Industry Profile s



Port St. Maarten: 55 Years and Beyond On June 3, Port St. Maarten celebrated 55 years of cruise. It was June 3, 1964 that the A.C. Wathey Pier in Point Blanche was inaugurated after tourism visionary Dr. A.C. Wathey saw the opportunities that tourism would bring to the destination and sailed the island into cruise. Thereafter, over a period of 16 years, cruise tourism slowly started to grow as the global cruise industry started to develop, and in 1980 the island welcomed 105,000 cruise guests. As the industry continued to grow, the destination hit the one millionth cruise guest mark in 2002 116

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and thereafter has catered to more than a million cruise passengers for the past 17 years. Today, St. Maarten is a successful cruise destination and one of the top options in the North Eastern Caribbean. This is due to its approach of listening to the cruise lines and understanding the business which has grown by leaps and bounds. St. Maarten currently knows the industry so well that it has become a destination of choice. This is due to offering


quality and memorable land experiences for its cruise guests. The destination has been proactive, which has kept it in the lead in the North Eastern Caribbean for more than five decades. The turning point for Port St. Maarten was 24 years ago, when Hurricane Luis (1995) caused devastation to the island’s infrastructure. After a period of planning and development, the first cruise pier capable of accommodating four cruise ships simultaneously, Dr. A.C. Wathey Cruise Pier South (545 meters in length), was put into

operation in 2007 – one of the few ports at that time that could receive the world’s largest cruise ships. A second cruise pier, Dr. A.C. Wathey Cruise Pier North (445 meters in length), was opened in 2009, allowing the Dr. A.C. Wathey Cruise & Cargo Facility to cater to six cruise ships at the same time. This was then followed by the development of Harbor Point Village, an upland retail, food and beverage commercial center at the port offering duty-free outlets, souvenir shops, market stalls and more in the traditional architectural style of old Philipsburg. Cruise Industry Profile s



Photo by: Christine Garner

Investments were also made in Philipsburg, the duty-free shopping mecca of the Caribbean – with the upgrade of Front and Back Streets as well as the construction of the Great Beach Promenade. This was followed by the 760meter Simpson Bay Causeway Bridge (2013) that would improve the transportation network contributing to a better visitor experience.

Caribbean travel, and Travelers’ Choice Awards celebrates the best in Caribbean travel as chosen by their loyal readers. According to CJ, thousands of Caribbean Journal subscribers voted in this year’s Awards, selecting from a highly competitive field of nominees by CJ’s editorial staff.

Additional investments were made in the enhancement of the Capt. Hodge Wharf in Philipsburg and the construction and inauguration of the Walter Plantz Square and tender jetty in 2015.

St. Maarten also was recognized as a Top-Rated Eastern Caribbean, Bahamas & Bermuda Destination back in July, placing second in Cruiser’s Choice 2019 Awards, which named the world’s top cruise destinations based entirely on consumer ratings submitted with reviews on

Destination St. Maarten has maintained its competitive edge through continual research, development and strategic planning, as well as key partnerships with the cruise industry, stakeholders and leading players.

In January Port St. Maarten received the ‘PAMAC Award Caribbean for Everyone’ during the Florida-Caribbean Cruise Association (FCCA) Platinum Associate Membership Advisory Council Cruise (PAMAC) Summit.

The cruise passenger destination experience score of 9.3 out of 10 is testament to the hard work and dedication from partners in the hospitality industry on St. Maarten, which has resulted in a welcome increase in positive reviews from cruise guests.

Destination St. Maarten offers a ‘Maagical’ experience. It is indeed a port to remember with award-winning cruise facilities. Once cruise guests step ashore, St. Maarten is where your holiday experiences come alive.

Further proof came back in May, when Port St. Maarten was chosen as the “Best Cruise Port” in the Caribbean Journal (CJ) Travelers’ Choice Awards 2019. The Caribbean Journal is the world’s largest website covering 118

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St. Maarten is a remarkable and fun cruise destination offering a unique and enriching cruise visitor experience. Experience Maagic – 55 Years of Cruise – Port St. Maarten

EXPERIENCE MAAGIC WELCOME TO PORT ST. MAARTEN N°1 PORT IN THE CARIBBEAN • Step Ashore Where Your Holiday Experiences Come Alive • The Gateway to Memorable & Enriching Experiences • Re-discover the ‘Friendly Island’ • A Remarkable & Fun Cruise Destination • Offering a unique and enriching cruise visitor experience • Award Winning Cruise Facilities • 55 Years Cruise Port St. Maarten





New Milestones and a Bright Horizon for Puerto Rico By Carla Campos, Executive Director, Puerto Rico Tourism Company

For those of you reading this at the FCCA Cruise Conference & Trade Show, we are honored to welcome you to Puerto Rico. Cruise ship travel has long been a vital part of Caribbean economy and, as such, is a fundamental component of Puerto Rico’s tourism industry growth.

incentive program, diverse offer, modern facilities and port infrastructure, the renowned hospitality and warmth of our people, as well the island’s privileged geographic location and convenient air and maritime access options, make Puerto Rico an attractive stop for cruise travelers.

The island continues to strengthen its position as a leader in the tourism industry in the Caribbean, and the cruise segment continues to thrive at a steady pace. The arrival of new cruises, new routes and the increase in visitors showcase the quality of Puerto Rico as a destination and the attractiveness it has for the cruise industry, as well as its customers.

Our forecast for a record breaking 2018/19 FY was met and exceeded. The final tally confirms Puerto Rico welcomed 1,814,157 million visitors arriving on a total of 558 port visits, an economic impact of $217 million to the Island’s economy. This record shows an increase of 304,874 passengers and $18.2 million from the previous record established back in 2014/15 FY. From November 2018 to January 2019, we welcomed six new ships to our ports: Royal Princess; Symphony of the Seas; Celebrity Edge; Viking Sun; Nieuw Statendam and MSC Magnifica. The arrival of these vessels along new routes

Breaking Records The cruise industry continues betting on Puerto Rico as a great travel destination for their clients. Our cruise ship 120

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and additional visits contribute to the strengthening and non-stop growth Puerto Rico’s tourism industry is experiencing.

hard with our partners to offer the best and most varied alternatives of service, offerings and entertainment as a destination.

The arrival of these guests benefits all sectors of our industry businesses, restaurants, tour operators and other tourism services far beyond the pier area promoting economic development and growth. As the cruise sector’s growth and progress continue, we proactively look for innovative ways to create tools, strengthen alliances, renew our inventory and diversify service and entertainment options. We are committed to maintaining and enhancing Puerto Rico’s image as a world-class destination by providing our guests with a unique visit each time they travel to the island.

There are three main trends in current travelers’ preferences—social media and connectivity; total relaxation; and genuine travel—and Puerto Rico offers options in all. Passengers can start sharing and posting as they are welcomed to Puerto Rico by the iconic San Felipe del Morro and the historic city walls. At the pier, live entertainment, local artisans, and several installations make it easy to make the arrival an Instagrammable moment. The beauty and variety of the island is everywhere, from lounging at some of the most beautiful beaches in the world or leisurely strolling through a culinary district, to ziplining over the tropical landscape, the perfect sharing video or photo is just a click away.

Experience. Connect. Share. The Caribbean remains the leading cruise destination in the world, and the industry is projected to continue growing throughout 2019. The demand for routes and new options within the region continues to grow, and repeat visits to each destination are increasingly common. Puerto Rico’s tourism industry continues looking for ways to reimagine our destination. We are working

Travelers who take the road less traveled can find offthe-beaten path, authentic and meaningful travel. Local entrepreneurs and companies are constantly renewing their offerings and providing customers with immersive experiences. Guided, small group tours give our guests unique ways to connect with local culture. From a Cruise Industry Profile s



taste of Puerto Rico’s criollo cuisine or a stroll through Santurce’s urban art district and museums to an enjoyable tour on the history of our renowned Salsa music, these tours combine the sense of contact and fun that allow everyone to experience our island’s exceptional culture and warmth.

artisanal rum factories make their flavored rums; and blend their own ingredients to create the perfect cheese at a processing plant. The success of these businesses showcases Puerto Rico as a diverse, strong, first-class destination and its importance as a hub in the Caribbean region.

The tourism industry is committed to creating a positive impact on both travelers and residents while minimizing its impact on the environment. The Puerto Rico Tourism Company’s (PRTC) ecotourism program focuses on tour operators and community-based initiatives that enhance local quality of life, as well as increasing our destination’s diversity. The island’s unique geography includes coastal plains, caves and caverns, mangrove forests, salt plains, coral reefs and other ecosystems that will charm every ecotourism enthusiast.

Those wanting to extend their stay can choose among the island’s diverse accommodations. Puerto Rico has a current inventory of over 15,000 rooms, with additional inventory on the way. Three distinctive categories of lodgings that are characterized by their local family ambiance are Bed & Breakfasts, Paradores and Posadas. Each facility is run independently and represents part of Puerto Rico’s history, culture and hospitality. Paradores and Posadas are trademark programs of PRTC, and all three provide tourists the opportunity to enjoy a truly local experience.

Agrotourism offers a behind the scenes look of how our island’s harvests have shaped Puerto Rican culture and traditions. Puerto Rico’s agrotourism offer continues to expand. Visitors can tour restored working coffee haciendas and watch the process of harvesting, roasting and grinding our famous coffee; harvest their own lunch and learn about agricultural techniques at local produce farms; witness how 122

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Full Speed Ahead The cruise industry has proven to be a steadfast partner that continues to play an important role in furthering Puerto Rico’s reputation as an attractive and accessible destination. Tourism is a force for improving people’s quality of life, and we continue to navigate towards a brighter future.

Cabo Rojo, Puerto Rico

YOUR NEIGHBOR WITH THE BACKYARD THAT NEVER ENDS Have we met yet? We should. Especially if you love nature. The Salt Flats or “Las Salinas” is the perfect place to see it. Incredible flora, mountain views, nature trails and some serious bird watching await. But the beautiful colors of the Salt Flats are the most stunning sight of all. See it for yourself. We’re right next door.


The U.S. Virgin Islands: New and Notable The U.S. Virgin Islands (USVI)—St. Croix, St. John, St. Thomas, Water Island and its uninhabited out islands—is inviting, beautiful and alluring. With breathtaking beaches, picturesque views, rich culture and history, and culinary diversity, the USVI is ideal for travelers seeking a tropical Caribbean getaway. As a U.S. Territory, it provides many of the comforts and conveniences of a U.S. destination. And U.S. citizens don’t need a passport to visit! In 2017, the islands felt the wrath of back-to-back Category 5 Hurricanes Irma and Maria, but two years later, the recovery has been robust, especially in the accommodations, airlift and cruise sectors. The Territory now offers a refreshed product which shares its unique blend of history and culture with visitors from the mainland United States, the Caribbean and the world. 124

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New Attractions and Activities Many new attractions and activities are being offered on St. Croix, St. John and St. Thomas. There’s “Hanging with the Locals” – an authentic experience on St. Croix that includes visiting cultural and historical sites and enjoying local food samplings; dining at Lime Out, a floating bar and restaurant on the waters of St. John; and learning about pirate folklore at Pirates Treasure: Shipwreck Museum, located close to The West Indian Company (WICO) Dock in St. Thomas. Culinary St. Croix: Authentic Experiences to Savor Blessed with a flourishing culinary spirit, the U.S. Virgin Islands offers an abundance of options when it comes to cuisine. From farm-to-table and local delicacies to food trucks and award-winning restaurants,


eating in the USVI is an experience to be savored and enjoyed. St. Croix, the largest of the three islands, is known for its strong farming community and authentic culinary experiences. A trip to Estate Whim Plantation Museum is the perfect stop to watch and learn how to make local candy, or travelers can savor the island’s distinctive foods, extraordinary history and eclectic culture with Virgin Islands Food Tours. Visitors can now experience and taste a creative use of breadfruit—one of the local staples—with MUTINY Island Vodka. This new handcrafted, specialty vodka is distilled at Sion Hill Distillery, the former home of Island Dairies. St. Croix also features many new eateries, including Uptown Eatery, 17 /64 Kitchen + Bar, Club Comanche

RAW, Smoke STX BBQ and Bottle Shop, Too. Chez, as well as Braata and AMA at Cane Bay, which are owned and operated by Chef Digby Stridiron. “VI to The Bone”: Cultural Celebrations Throughout the year, festivals and carnivals showcase the islands’ heritage in many different ways. The USVI is home to not one or two, but three, distinctive carnival and festival celebrations each year, offering visitors multiple opportunities to experience the unique flavor of each island. Virgin Islands Carnival on St. Thomas is a month-long celebration in April, where friends and family reconnect to enjoy the captivating music, vivacious dance, savory cuisine and spirited pageantry that make Virgin Islands Carnival one of the most popular cultural celebrations in the Caribbean. Cruise Industry Profile s



In the summer, the St. John Festival combines the excitement of masquerading with the spirit of emancipation – July 3, 1848, which marks the date slaves were emancipated in the USVI, as well as the celebration of the Fourth of July. In honor of their emancipation, the St. John Festival takes place in late June and traditionally culminates on July 4. It’s an exciting time of year, as the streets of downtown Cruz Bay fill with revelers from St. John and neighboring islands, all coming together to enjoy local and regional bands, dancing, pageantry, local food and drinks. The Crucian Christmas Festival on St. Croix is an exciting celebration featuring traditional Quelbe music, calypso competitions, soca and other popular music, street tramps, beauty queen pageants, and a food and crafts fair. The month-long festival begins the first Saturday in December and ends the first Saturday of the New Year. “Purpose in Paradise” The Department of Tourism’s Purpose in Paradise program enhances the Territory’s network of community-based philanthropic activities and strengthens its ability to attract visitors in search of purpose-driven travel opportunities. The initiative pairs visitors who are interested in helping the Territory’s recovery efforts with local nonprofit organizations in need of assistance with specific projects. In addition to the opportunity to participate in a purpose-driven project, 126

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Purpose in Paradise allows visitors who may not be able to donate time in-person to contribute financially to the Territory’s recovery. Groups such as Friends of Virgin Islands National Park (St. John), the St. Croix Landmarks Society and the Family Resource Center in St. Thomas are just a few examples of the many 501(c)(3) organizations that are performing essential community-based work. Mark Your Calendar: Upcoming Noteworthy Events • October 25-27: 2019 Bush Cook, Chef Cook at Sejah Farms (St. Croix) • October 29 - November 17: Dine St. Croix • November 10: Coral Reef Swim (St. Croix) • November 10: Paddle the Park (St. John) • November 21: Taste of Two Islands (St. Thomas) • November 22-25: Paradise Jam - Men’s Tournament (St. Thomas) • November 28-30: Paradise Jam - Women’s Tournament (St. Thomas) • December 7: Ten Bay 10K Road Race (St. John) • December 7 - January 4, 2020: Crucian Christmas Festival • December 8: Beauty & The Beast Triathlon (St. Croix) • December 14: St. Croix Christmas Boat Parade For more information, go to

FOUR PORTS - SAIL TODAY TO A WORLD-CLASS DESTINATION. You’ve just docked at the right port. The U.S. Virgin Islands awaits you with four ports and seven berths, where ships and crews can find a complete structure, while passengers can find a culture full of heart, great shopping, culinary attractions, and of course, breathtaking beaches surrounded by a beautiful turquoise sea. For more information visit and

©2019 U.S. Virgin Islands Department of Tourism


• Continental Shipping Inc.

• Administracion Portuaria Integral de Quintana Roo (APIQROO)

• Coordinacion Maritima y Turistica S.A de C.V

• Administracion Portuaria Integral de Sonora (API Sonora)

• Corporacion de Costas Tropicales Colon 2000

• Ambassatours Gray Line - Murphy’s The Cable Wharf

• Costa Rica Tourist Board (Instituto Costarricense

• Antigua and Barbuda Tourism Authority

de Turismo)

• Appleton Estate Rum Tour


• Aquila Center for Cruise Excellence

• Cox & Company Ltd

• Aruba Ports Authority N.V.

• Cruise & Port Advisors, Inc

• Aruba Tourism Authority

• Cruise Ship Excursions Inc.

• Atlantis Paradise Island, Bahamas

• Curacao Ports Authority

• Authority of Tourism Panama

• Delisle Walwyn St. Maarten

• Autoridad Maritima de Panama

• Diamonds International

• Autoridad Maritima del Salvador

• Discover Dominica Authority

• Autoridad Portuaria Dominicana

• Dolphin Cove Ltd

• Bacardi Global Travel Retail

• Dolphinaris/Tagepa

• Bahamas Ministry of Tourism

• Dominica Air & Sea Port Authority

• Bamboo Beach Club

• Ecuador Commercial Office

• Barbados Port Inc.

• Ensenada Cruiseport Village

• Barbados Tourism Marketing Inc.

• Exhibit Experience INC.

• Belize Tourism Board (BTB)

• Explora Caribe Tours, S.A de C.V. (Pelicanos Tours)

• Bermello Ajamil & Partners, Inc

• Excursion Insurance, LLC.

• Blue Lagoon / Dolphin Encounters LTD.

• Fideicomiso de Turismo Puerto Vallarta

• Blue Peter Charters B.V. (DBA: Great Bay Express)

• Fonatur - Operadora Portuaria, S.A de C.V.

• Blue Planet Tours

• Fort Street Tourism Village Ltd.

• Bonaij Adventure Tours PLC

• Foster & Ince Cruise Services

• British Virgin Islands Port Authority

• Freeport Harbour Company Bahamas

• British Virgin Islands Tourist Board

• Global Ports Holding

• Brysons Shipping & Insurance

• Grenada Tourism Authority

• Business Research and Economic Advisors (BREA)

• Guadeloupe Islands Tourist Board

• Café Azul S.A. de C.V.

• Guatemala Tourism Board - INGUAT

• Carib Resort Inc (St. Maarten Sightseeing Tours)

• Haskell

• Caribbean Cruise Shipping & Tours Limited

• H.H.V. Whitchurch & Co. Ltd

• Carnival Sailing

• Honduras Institute of Tourism

• Cartagena De Indias Cruise Ship Terminal

• Hospitales AMC (American Medical Center)

• Cayman Island Department of Tourism

• Hospitales Amerimed, S.A. de C.V.

• Cayman Turtle Center

• Huggins Tours Inc.

• Jacobs Engineering Group

• Ilustre Municipalidad de Valparaiso - Chile

• Chukka Caribbean Adventures

• Jacksonville Port Authority

• Colombian Government Trade Bureau - PROCOLOMBIA

• Jamaica Tourist Board

• Comite Martiniquais du Tourisme - Martinique

• Jamaica Vacations Limited

Tourism Authority

• Kim’ Arrin Cruise Services- Maya World Cruise Services

• Connecting Waves N.V. - ST. MAARTEN

• Lisandra S.A.


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• SSA Marine

• Maduro Shipping Participations (S.E.L. Maduro & Sons)

• St. Christopher Air & Sea Ports Authority

• Mayan Princess Beach & Dive Resort

• St. Kitts Scenic Railway Ltd.

• MERA Corporation. MV Cozumel S.A.

• St. Kitts Tourism Authority

• Mico Cascais Inc.

• St. Lucia Air & Sea Ports Authority

• Ministry of Tourism of the Dominican Republic

• St. Lucia Tourism Authority

• Mississippi State Authority

• St. Maarten Harbour Consultancy N.V.

• Mobile Alabama Cruise Terminal

• St. Maarten Harbour Group of Companies

• Municipality of Roatan

• St. Maarten Tourism Bureau

• New York City Economic Development Corp. / NYCRUISE

• St. Vincent/Grenadines Tourism Authority

• Nicaragua Tourism Board (Intur)

• St. Vincent/Grenadines Port Authority (Kingstown

• Oroverde Corp.

Cruise Terminal)

• Panama Canal Railway Company

• Starboard Cruise Services

• Park West Gallery

• Suburban Transportation

• Peninsula de La Pasion

• T&T Tourism Plus

• Playa Mia Grand Beach & Water Park (Empresas

• The Original Canopy Tour - OCT Enterprises Ltd.

Turisticas Nacionales)

• The Port Authority of Jamaica

• Port Canaveral

• The West Indian Company Limited

• Port Everglades

• TGM Fleet & Consulting Services

• Port of Galveston

• Tourism Corporation Bonaire

• Port of Los Angeles

• Trade Commission of Peru/ Ministry of Foreign

• Port of New Orleans

Commerce and Tourism

• Port of Progreso, Yucatan (Coordinacion General de Puertos

• Tramway Properties Inc- (St. Thomas Tramway - Tramcon)

y Marina Mercante)

• Travelia S.A

• Port of San Diego

• Trinidad & Tobago Ministry of Tourism

• Port Saint John

• Tropical Shipping

• Port Tampa Bay

• Tropical Tours Baja Cabo S.A de C.V.

• PortMiami

• UBM EMEA - Seatrade

• Ports America, Inc.

• UltraMar (Caribbean Sun Fun)

• Puerto Costa Maya ( Promociones Turisticas Mahahual )

• United Tour Guides Coop of Puerto Rico

• Puerto Magico Pv, S De R.L De C.V

• Urban Development Corporation

• Puerto Rico Tourism Company

• U.S. Virgin Islands Department of Tourism

• Renta Safari S.A de C.V

• Virgin Excursions LLP & Virgin Port Services

• Rodman Think Branding LLC

• Virgin Islands Port Authority

• Romasco Group

• Yucatan Tourism Board - SEFOTUR

• San Souci Ports, S.A

• Holiday Adventure(Taxi Cooperative)

• Sand Dollar Sports • Secretaria de Turismo del Estado de Baja California Sur - Tourism Ministry of Baja California Sur. • Secretaria de Turismo Sinaloa • Secretary of Tourism State of Guerrero - (Secretaria de Fomento Turistico del Estado de Guerrero)

Cruise Industry Profile s


FCCA ASSOCIATE MEMBER LISTING • 4Worlds Expeditions ( One Expedition S De RL de CV ) • A/S Co., LTD. • ABC Adventures • Ac Maimon Bay Enterprises SRL • Administracion Portuaria Integral de Campeche • Agencia Acoreana De Viagens • Agencia de Viajes King David • Agencia Naviera Del Caribe (Anacaribe) • Aida Travel Services • AJU Incentive Tours • Alamos Travel - Operadora Caoba • Alexander, Parrish (Antigua) Ltd. • Alizes Travel • Altabrisas Excursions S.A. de C.V. DBA Operadora Turistica Bahia Plus S.A. de C.V. • Amatique Bay Resort & Marina • Amazing Cozumel Race c/o LARF, Inc. • Amphitrion Cruises Services S.A. (Amphitrion Holiday) • Anthony’s Key Resort • Antigua Destination Planners Ltd. • Applicon Tours • Aqua Adventures, LLC • Arctur Travel Ltd • Ardastra Gardens, Zoo & Conservation Centre • Armada Port Agency (Aruba, Bonaire, Curacao) • Aruba Adventures ( Bedrock Tours DBA Kukoo Kunuku ) • ASTEROL S.A. • Asuaire Travel • Atlantis Adventures St. Maarten • Atlantis Submarines Barbados • Atlas Express d.o.o. Portoroz dba Atlas Express and Koertours • Atlas Travel Agency • Aviatur/ Avia Caribbean • AyinHa Adventures Ltd. • Bacab Eco Park ( Future Vision Invest Co dba) • Bahamas Experience Tours • Baja Aquatics, LLC • Bajarama de Mexico S.A. • Baltic Travel • Banana Boat Tours/Tropical Charm • Barefoot Holidays St. Lucia • BEA Architects Inc • Beijing Biz Travel • Belize Caribbean Tours • Belize Horse and Carriage Tours & Services LTD. • Belize Rays Limited and Starfish Island • Benitez Aviation Inc. dba Helitours Puerto Rico • Berenblum Busch Architects • Bermuda Beach Tours Ltd. • Best of Grenada Limited • Black Pearl Party Cruises Inc. • Blumar Turismo Ltd. • Bob Wood Cruise Group Pty LTD. • Bois Cotlette Estate (In Site, Inc ) • Bonaire Destination Service • Bonaire Tours & Vacations • Braemar Tours • Bridgetown Cruise Terminals Inc • Brimstone Hill Fortress National Park Society 130

Cruise Industry Profile s

• Broward Health • BSE - Brazil Shore Excursion • Burnt Pine Travel • C Fernie & Co., S.A. • C.I. Mambo S.A.S • Cabo Expeditions dba Cabo Adventures • Calypso Train Tours Ltd. • Camara de Comercio y Produccion de Puerto Plata, Inc. • Campo Rico Adventures, LLC - Tropical Trail • Cancun Adventures • Cap Cruise, SRL • Captain Mike’s LTD. • Carambola Gardens & Tours • Caribbean Adventure Tours LTD • Caribbean Shipping Agencies, Ltd. • Caribbean Shipping Association (COMP) • Caribe Nautical Services, Inc. • Casa Vieja Lodge • Catalina Island Chamber of Commerce & Visitors Bureau, Port of Avalon • Caves of Barbados Limited (Harrisons Cave) • Cayman Islands Chamber of Commerce (COMP) • Cayman Sea Adventures • Centro Medico Bournigal - Grupo Rescue • CEO Mexico DMC • Ceres Terminals, Incorporated • Charter Coach - Gray Line Puerto Rico • City of Key West (Port of Key West) • Clever Ship Supply S.A.S. • Clip N Zip Canopy Tour Company S.A. • Club Hippique Adventure Park • Colima State Government/ Secretaria de Turismo del Estado de Colima • Colombia 57 Tours Travel & Logistics • Colonial Coffee Roasters Inc. • Coral Island Tours • Coral World Ocean Park • Cordelco N.V DBA Mambo Beach Blvd • Corea & Co. (1988) LTD • Corporacion de Puertos del Cono Sur • Cruise Baltic • Cruise Gallery Inc. • Cruise Maryland / Maryland Port Administration • Cruise Plus Services and Sales • Cruise Solutions Belize Ltd. • CS Adventures - Bahia Cruise Services, Ltd. • CTG Margarita S.A.S • Cutting Edge Tech Inc. dba Aanansi ATV Tours • Damen Cruise (Damen Shipyards) • Dark Horse Enterprises • Darknight & Hell Gate Tours LTD. • Delisle Walwyn & Co., Ltd - KANTOURS • Destination Antigua 2000 Ltd - (Tropical Adventures) • Destination Management Chile S.A. • Destination North America • Destination Own • Dive Dominica Ltd. • Dutch Tours Enterprises, N.V. • Eco Adventures Roatan Inc.

FCCA ASSOCIATE MEMBER LISTING • Eco Mayan Adventures el Cedral S.A. de C.V. • Eko Park Los Cabos DBA Wild Canyon • Elcotour Brazil Tour Specialists • Eleuthera Adventure Tours Ltd. • Elite Shore Excursion Foundation • Elite Travel Ltd. • Elroy’s Cruise Line & Tour Agency Limited ( Pleasure Tours ) • Ernie Travel LTA • Exotic Shore Excursions Limited • Experiencias Xcaret - Naturama • Explorer Tours Bonaire 24 • Fantasea Bermuda Ltd. • FBTT Travel B.V (Funbini B.V.) • Fiesta Tours • Florida Stevedoring Inc • Fuego Enterprises, Inc. • Fun & Sun Tours, Roatan • Funtastic Tours Company Ltd • G.P. Wild International LTD • Garbutts Marine Investment • Gitingas Handbags and Accessories • Global Cruises LLC • Global Flavors • Go Argentina • Go With Gus Tours • Golden Foundation Tours • Gorbis Travel LLC • Gray Line - Costa Rica • Gray Line - Los Cabos S.A de C.V. • Grenada Ports Authority • Grenada Sea Sun Adventure LTD • Grupo Dolphin Discovery • Guadeloupe Port Authority • Guardsman Hospitality • Guatemala Expedition • H.I.S CO, Ltd. • H2O - Tierra Ltd • Hackshaw’s Boat Charters • Hamilton, Miller & Birthisel, L.L.P. • Harbor Bunkering Corporation • Hectours / Go Out Manzanillo S.A de C.V • Helicopter Flight Services • Hippo Tours (Toronto Hippo Inc.) • Historic Tours of America • Holiday Adventure(Taxi Cooperative) • Humberto Alvarez Sucs S.A • Hyde Tours Roatan • I.T.S. - International Travel Services Co. • Iberdom DBA Iberoservice (Iberoservice Incoming Services Dominican Republic) • ID Tours New Zealand • IDEAS • Ilhabela Travel LTD - ME dba Webtur Travels • In Destination Management (IDM) • Inflot World Wide, Inc • Innovative Attraction Management, LLC • Intercruises Shoreside & Port Services • International Shipping Agency Ltd.

• Inversiones King Kong Extreme Zip Line S. de R.L. • Island Experiences • Island Safari Barbados • Island Shipping & Trading Co. Ltd • ISS Freeport LTD. • ITC Italian Travel Consultant • IWW Island Networks World Wide, Inc • J.C. Williams Tours LTD. • Jackson Health International • Jades, S.A. - Antigua Guatemala • Jamaica Co - Operative Automobile and Limousine (JCAL)Tours Ltd • Japan Holiday Travel Co., LTD. • Jones Travel & Tours • Johnson Stables & Garage LTD. dba Sun Tours Barbados • JTB Global Marketing & Travel • Jungle Trekking Adventures - AM • JVPC Export Corp. • Karavan Mar - Turizm Seyahat • Kayak Nature Tours Ltd. • Kelly’s Watersports • Key West Chamber of Commerce (COMP) • Kukumba Beach @ Old Belize • La Mar Excursions, Inc • La Romana Cruise Port, Casa De Campo • Lea Machine Services Inc. • Leeward Islands Charters • Leisure Travel & Tours Ltd. • Little Switzerland • Lloyd’s Register North America • LucianStyle Experience • Lucky Stables N.V. • Lyca Business LLC ( Island-Sightseeing LLC ) • Mahinatur • Mar-Lab NV dba Banana Bus • Margaritaville Caribbean Group • Mason’s Travel Pty. Ltd. • Maxi Tours Limited. • MB Tours • MC Tours - Honduras • MC&A, Inc. • Meridian Construction Company Ltd. • Mexico Adventures Guides S de RL de C.V. ( Alaska Mountain ) • Meyer Agencies Ltd. • Mifsud Brothers Ltd • Moffatt & Nichol • Mojoa Tours Destination Management LTD. • Montego Bay Camber of Commerce & Industry (COMP) • Municipality of Mayaguez • Nature Island Taxi Assc • Nautica Shipping Agents S.A. • Nevis Ministry of Tourism • Nicaragua’s Best Guides • Nokota LTD. DBA Vanuatu Tour Company • Oasis Divers - Aqua Tours • Ocean Vibes Scuba and Water Sports LTD. • Old Fort Craft & Heritage • Old Town Trolley Tours of Boston

Cruise Industry Profile s


FCCA ASSOCIATE MEMBER LISTING • Olde Market Craft Shoppes • Oriental Co., Ltd. • Orion Marine Construction Inc. • Pacific Development INC. • Pacific Network Ltd. • Page & Jones, Inc. • Paradise Beach and Resort • Park Adventures Group • Parque Tematico Cozumel S.A de C.V DBA Discover Mexico • Pearl Island Bahamas • Peerless Oil & Chemicals Inc. • Pelican Adventures N.V. • Pier B Development • Pineapple Craft Traders Association • Pirates Treasure Museum • Platinum Port Agency Inc. • Playa Sol Tours (Gianco, S.A. de C.V.) • Plaza International Puerto Rico / The Mall of San Juan • PND Engineers Inc. • Port Authority of the Cayman Islands • Port Authority of Trinidad and Tobago • Port of Palm Beach District • • PPF Travel Group International Ltda - Island Travel • Prestige Destination Services Ltd. • Prestige Leasing & Tours • Pronatours • Prudential Rentals • PTZTV, LLC • Puerto Plata Adventures • Qatar International Adventures • Quadski Adventure Tours Co. LTD. • Rabaul Discovery & Eco - Tourism Tours LTD. • Rancho Tierra Bonita • RC Travel - Shore and Land Tours • Regale International Travel Co., Ltd • Rendezvous Tour Company • Rento Fun Drive N.V. • Rhodes Hall Plantation Ltd • Rio Secreto S.A de C.V. • Roatan Island Tours ( Libreria Casi Todo DBA ) • Roger Albert Voyages • Romeo Fleming Group of Companies • Rozo & Co. • RST / Rico Sun Tours • Rumbo Sur • Runners Adventures dba Luna Tours • SARL Nengone Croisières • SCAN S.A. • Schneider Engineering & Consulting Company, Inc • Sea Song Tours • Seahorse Sailing Adventures • Secretaria de Tourismo (Gobierno del Estado de Chiapas) • SEICO LTD. • Servicios Medicos Loyola • Shore Tours - Portugal • Shorexplorations • SIE Ltd. (Trading as Scenic Island Excursions) • SMS Group 132

Cruise Industry Profile s

• Snuba International, Inc - Sea Trek • SONA Se Rent The Bicycle • Sourcetoad, LLC • South Abaco Adventures Ltd. • South American Tours Uruguay • South Shore Adventures LTD. • Southtravelers LLC. • Special Needs Group • Spectrum dba Spectrum ATV Tours • St. Ann Chamber of Commerce (COMP) • St. James Travel & Tours • St. Lucia Reps LTD. • St. Thomas - St. John Chamber of Commerce (COMP) • STAT Hellas • Stauffer Destination & Port Consultant • Stericycle LATAM • Stingray City (Antigua) • Sub Sea Systems / Sea Trek • Sulivan Shipping Services Ltd • Sunsation Tour (Q+K Spice Sunsation Tours) • Swiss Travel Service, S.A. • SXM Fireworks • TDC Flamboyant Tours • The Conflict Islands Pty Ltd. • The Falkland Islands Co Ltd • The Rendezvous Company ANTIGUA • The Tour Company LTD • Tietex International • Tolkeyen Patagonia Turismo • Tour Coop of Puerto Rico • Tourism Attraction Board of the Cayman Islands • Transcoma Cruises USA • Transmares Group USA Inc. • Transporte Turistico Cali-Baja S.A • Transshipping Agents S.A. • TRAVELEX (Travel Executives) • Tri-Sport • Trikes Tours • Trinidad & Tobago Sightseeing Tours • Tripping Cool Excursions, S.A. de C.V. • Tropical Tours Guadeloupe • Tropical Tours St. Kitts-Nevis • Tropical Trail Rides (Gringos “R” Us. Inc) • Turismo Caleta, S.A. de C.V. • UNEXSO - The Dolphin Experience • Unique Tours and Transportation Services, LLC • Vallarta Adventure SA de CV • Vallarta Shore Excursions, S.A. DE C.V. • Vanuatu Jungle Zipline • Veragua Rainforest • Viaventure - V.V.T.C. • Viet Excursions (Tanhong - Viet Excursions) • Visit Mobile • Wadadli Cats • Wild Play Adventures • Windies Tours

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