#CRUISETODR Catedral Primada de AmĂŠrica Santo Domingo
FLORIDACARIBBEAN CRUISE ASSOCIATION
FLORIDA-CARIBBEAN CRUISE ASSOCIATION. . . . . . . . . . . 5 Michele M. Paige, President . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Mario Aguirre, Director, Membership Events & Programs. . . . . . 10 Omari Breakenridge, Director, Digital Strategy & Creative Services . 10 Terri Cannici, Vice President, Operations . . . . . . . . . . . . . . . . . . . . 10 Adam Ceserano, Sr. Vice President. . . . . . . . . . . . . . . . . . . . . . . . . 11 Vanessa Gutierrez, Administrative Assistant . . . . . . . . . . . . . . . . . . . . . . 11 Jessica Lalama, Executive Assistant. . . . . . . . . . . . . . . . . . . . . . . . 12 Justin Paige, Director, Corporate Communications & Strategic Marketing Partnerships . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 AIDA CRUISES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Felix Eichhorn, President . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Sandra Neffgen, Head of Shore Excursion Program . . . . . . . . . . . 15 AZAMARA CLUB CRUISES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Mike Bush, Manager, Destination Experience. . . . . . . . . . . . . . . . 17 Carol Cabezas, Chief Operations Officer. . . . . . . . . . . . . . . . . . . . . 17 Scott Daniels, Director, Hotel Operations . . . . . . . . . . . . . . . . . . . 17 Francisco Mallmann, V.P., Strategy & Finance. . . . . . . . . . . . . . . . 18 Larry Pimentel, President & CEO . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Michael Pawlus, Director, Strategic Itinerary & Destination Planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Kevin Regan, Global Director, Corporate and Incentives . . . . . . . 19 Richard Twynam, Managing Director, UK and Ireland . . . . . . . . . 19 CARNIVAL CORPORATION & PLC. . . . . . . . . . . . . . . . . . . . . . . 21 Micky Arison, Chairman . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Stefano Borzone, Sr. V.P., Global Port & Destination Development. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Julia Brown, Chief Procurement Officer . . . . . . . . . . . . . . . . . . . . . 23 Alan B. Buckelew, Chief Information Officer. . . . . . . . . . . . . . . . . . 24 David A. Candib, V.P. Development & Operations. . . . . . . . . . . . . 24 Armando A. Corpas, Director, Project Management. . . . . . . . . . . 25 Arnold W. Donald, President & CEO. . . . . . . . . . . . . . . . . . . . . . . . 26 Giora Israel, Sr. V.P., Global Port & Destination Development. . . 26 Marie McKenzie, V.P., Global Ports & Caribbean Government Relations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Thomas Spina, Director, Business Development, Global Ports & Destination Development Group . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Carlos Torres de Navarra, Global Port & Destination Development (FCCA Operations Committee Chairman) . . . . . . . . . . . . . . . . 28 Gregg R. Zalkin, Sr. Manager, Global Destination Services & Sourcing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 CARNIVAL UK (Serving Cunard and P & O Cruises) . . . . . . . . . . . . . 30 Alister Butcher, Health & Safety Manager. . . . . . . . . . . . . . . . . . . 30 David K. Dingle, Chairman. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Alison Moore, Shore Excursions Product Manager. . . . . . . . . . . . 30 Julia Stoica, Shore Excursions Product Manager . . . . . . . . . . . . . 31 Josh Weinstein, President. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Table of Contents CARNIVAL CRUISE LINE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Gustavo Antorcha, E.V.P., Chief Operating Officer . . . . . . . . . 32 Christine Duffy, President. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Hein Erasmus, Sr. Manager, Product Development & Marketing. 33 Lilla Ferenci, Product Manager, Shore Excursions. . . . . . . . . . . . . 33 Priscilla Molina, Sr. Manager, Product Development & Marketing . 33 Vicky Rey, V.P., Guest Care & Port Services . . . . . . . . . . . . . . . . . 34 Renata Ribeiro, S.V.P., Guest Commerce . . . . . . . . . . . . . . . . . . . . 34 Ugo Savino, Director, Deployment & Itinerary Planning . . . . . . . . 35 Leon Sutcliffe, Director, Ports of Call & Government Relations. . 35 Erika Tache, Sr. Director, Product Development, Shore Excursions. 36 Terry L. Thornton, S.V.P., Nautical and Port Operations (FCCA Marketing Committee Chairman). . . . . . . . . . . . . . . . . . . . . . . 36 Elena Trajkovska, Product Manager, Shore Excursions. . . . . . . . . 36 Michael Hunssinger Turek, V.P., Carnival Adventures. . . . . . . . . . 36 CELEBRITY CRUISES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Lisa Lutoff-Perlo, President & CEO. . . . . . . . . . . . . . . . . . . . . . . . . . 39 COSTA CRUISE LINES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Scott Knutson, V.P., Sales & Marketing. . . . . . . . . . . . . . . . . . . 40 Neil Palomba, President. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Ruben Perez, General Manager. . . . . . . . . . . . . . . . . . . . . . . . . . 41 Michael Thamm, Group CEO, Costa Group & Carnival Asia. . . . 41 CUNARD LINE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Josh Leibowitz, Chief Strategy Officer & Senior Vice President, Cunard North America. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 DISNEY CRUISE LINE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Russell Daya, Executive Director Marine & Port Operations, Port Developments & Itinerary Planning (FCCA Operations Committee Vice Chairman) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Bert Swets, Sr. Vice President, Maritime & Engineering Operations. . 46 Jim Urry, V.P., Entertainment & Port Adventures . . . . . . . . . . . . . 46 Jeff Vahle, President, Disney Signature Experiences - Disney Parks, Experiences & Consumer Products . . . . . . . . . . . . . . . . . . . . . . . . . 47 Arnaldo Zanonato, Sr. Manager, Port Adventures (FCCA Shore Excursion Committee Chairman). . . . . . . . . . . . . . . . . . . . . . . . 47 HOLLAND AMERICA LINE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Orlando Ashford, President. . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Simon Douwes, Sr. Director, Deployment & Itinerary Planning 50 HOLLAND AMERICA GROUP (Serving Princess Cruises, Holland America Line, Seabourn Cruise Line and P & O Austrailia) . . . . . . . . . . . . 51 Lisa Banner, Manager, Shore Excursions . . . . . . . . . . . . . . . . . . . . 51 Donna Silvera-Barnett, Manager, Port Operations. . . . . . . . . . . . . 51 Heather Householder, Manager, Shore Excursions . . . . . . . . . . . 51 Mary-Ann M. Isinger, Manager, Port Operations . . . . . . . . . . . . . 51 Stein Kruse, Chief Executive Officer . . . . . . . . . . . . . . . . . . . . . . . . 52 Cruise Industry Profiles
Table of Contents HOLLAND AMERICA GROUP (Serving Princess Cruises, Holland America Line, Seabourn Cruise Line and P & O Austrailia) Ellen Lynch, Sr. Director, Shore Excursions. . . . . . . . . . . . . . . . . . . 52 Chris Martin, Director, Port Operations. . . . . . . . . . . . . . . . . . . . . . 52 Matthew T. Sams, V.P., Caribbean Relations & Private Islands (FCCA Operations Committee Vice Chairman). . . . . . . . . . . 53 Bill Sharp, V.P, Port & Shore Operations . . . . . . . . . . . . . . . . . . . . 53 Elena Vlad, Director, Shorex Excursions, Product Development & Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 MSC CRUISES (USA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Roberto Fusaro, President, MSC Cruises USA . . . . . . . . . . . . . . . . 55 Albino di Lorenzo, V.P., Cruise Operations . . . . . . . . . . . . . . . . . . . 55 Valentina Pietropaolo, Manager, Shore Excursions . . . . . . . . . . . 55 Gianluca Suprani, Head of Global Port Development & Shore Activities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Rick Sasso, Chairman, MSC Cruises USA. . . . . . . . . . . . . . . . . . . . 56 Pierfrancesco Vago, Executive Chairman . . . . . . . . . . . . . . . . . . . . 57 NORWEGIAN CRUISE LINE HOLDINGS LTD. (Serving Norwegian Cruise Line, Oceania Cruises & Regent Seven Seas Cruises). . . . . . 59 Frank J. Del Rio, President & CEO,. . . . . . . . . . . . . . . . . . . . . . . . . . 60 Christine Manjencic, V.P., Destination Services Operation. . . . . . 60 Jennifer Marmanillo, Director, Itinerary Planning . . . . . . . . . . . . . 60 Steve Moeller, V.P., Commercial Development . . . . . . . . . . . . . . . 61 Jose Negron, Vice President, Strategic Port Development. . . . . . 61 Mario Parodi, V.P., Port Operations & Itinerary Planning. . . . . . . . 61 Capt. Luigi Razeto, S.V.P., Marine Operations. . . . . . . . . . . . . . . . 62 Carl Robie, S.V.P., & CPO Supply Chain & Logistics Management . 62 Howard Sherman, Executive Vice President, Onboard Revenue & Destination Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Andrew Stuart, President and CEO. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Sandi Weir, Vice President, Destination Development & Government Relations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 OCEANIA CRUISES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 P&O CRUISES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 PRINCESS CRUISES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Deanna Austin, Chief Commercial Officer . . . . . . . . . . . . . . . . . . . 68 Crystal Morgan, Director, Deployment Planning . . . . . . . . . . . . 69 Jan Swartz, Group President, Princess Cruises and Carnival Australia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
PULLMANTUR CRUISES.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Cruise Industry Profiles
FLORIDACARIBBEAN CRUISE ASSOCIATION
REGENT SEVEN SEAS CRUISES.. . . . . . . . . . . . . . . . . . . . . . . . 72 Jason M. Montague ~ President & Chief Executive Officer, . . . . . . . 73 ROYAL CARIBBEAN CRUISES LTD. (Serving Azamara Club Cruises, Celebrity Cruises and Royal Caribbean International). . . . . . . . . . . . . . . 74 Christopher S. Allen, VP, Global Deployment & Itinerary Planning. . . 75 Tom Anderson, Director, Global Product Development . . . . . . . . 75 Russell Benford, Vice President, Government Relations, Americas . . . 75 Melissa De La Cruz, Account Manager, Product Development Global Tour Operations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Richard D. Fain, Chairman & CEO . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Adam M. Goldstein, Vice Chairman FCCA Executive Committee Chairman) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Roberta Jacoby, Managing Director, Global Tour Operations. . . . 76 Mike Jones, S.VP., Supply Chain, Travel, Port Services & Workplace Solutions (FCCA Purchasing Committee Chairman). . . . . . . . 77 Vina A. Jumpp, Director, Procurement Food & Beverage North America, Export USA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 LeVar O. Kennings, Manager, Worldwide Port Operations. . . . . . 77 Paul Litvinov, V.P., Supply Chain Management . . . . . . . . . . . . . . . 78 Bruna Milazzotto, Manager, International Port Operations. . . . . . 78 Marc Miller, Director, Deployment & Itinerary Planning. . . . . . . . 78 Tyler Rand, Manager, Deployment & Itinerary Planning . . . . . . . . . . 78 Miguel A. Reyna, A.V.P. Commercial Development . . . . . . . . . . . . . . . 79 Megan Shaw, Account Manager, Global Tour Operations . . . . . . . . . 79 John Tercek, V.P., Commercial & New Business Development . . . 79 Penny T. Zeilman, Account Manager, Global Tour Operations . . . . 79 ROYAL CARIBBEAN INTERNATIONAL.. . . . . . . . . . . . . . . . . . 80 Michael Bayley, President & CEO . . . . . . . . . . . . . . . . . . . . . . . . . . 80 SEABOURN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Richard Meadows, President. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Robin West, V.P., Expedition Operations & Planning. . . . . . . . . . . . . . 83 SILVERSEA CRUISES .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adria Bono, Director, Shore Excursions. . . . . . . . . . . . . . . . . . . . . . . . . . Manfredi Lefebvre d’Ovidio, Executive Chairman. . . . . . . . . . . . . . . . . Roberto Martinoli, Cheif Executive Officer. . . . . . . . . . . . . . . . . . . . . . . Daniela Sordi, Shore Excursions Area Coordinator . . . . . . . . . . . . . . .
84 84 85 85 85
TUI CRUISES.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 Katrin Mickel-Garbers, Shore Excursion Manager, Caribbean Sea . .87 Tine Oelmann, Director, Destination Management & Operations. . . 87 Christopher Szel, Shore Excursion Manager. . . . . . . . . . . . . . . . . . 87
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FLORIDA-CARIBBEAN CRUISE ASSOCIATION 10390 USA Today Way • Miramar, FL 33025 • Ph: (954) 441-8881 • Fax: (954) 441-3171 Website: www.f-cca.com • E-mail: email@example.com Mission: The FCCA is a not-for-profit trade organization composed of 19 Member Lines operating nearly 200 vessels in Floridian, Caribbean and Latin American waters. Created in 1972, the FCCA provides a forum for discussion on tourism development, ports, safety, security, and other cruise industry issue and builds bilateral relationships with destinations’ private and public sectors. By fostering an understanding of the cruise industry and its operating practices, the FCCA works with governments, ports and private sector representatives to maximize cruise passenger, crew and cruise line spending, as well as enhance the destination experience and increase the amount of cruise passengers returning as stay-over visitors. Partnerships Some of the ways the FCCA works with the cruise-oriented destinations include: • Port Improvements – The FCCA provides technical assistance on port expansion, including input on port and pier design, improvements and planned new services. • Research – Research is conducted and provided to destination partners in an effort to create a better under standing of cruise passengers; improve the landside product delivery; and maximize cruise tourism’s benefits. FCCA Outreach Program – FCCA training seminars provide destination partners with valuable information regarding cruise passengers—their wants, needs and habits—enabling the destinations’ private and public sectors to optimize the impact of cruise tourists in their country. The FCCA has five main training programs: • Service Excellence: “Cruise Passengers Equal Profits:” Workshop on the importance of excellent customer service and the economic impact of the cruise industry. • Taxi Pride: Entertaining and informative workshop geared toward taxi drivers, tour operators and vendors providing ground transportation. It focuses on five main areas: courtesy, professionalism, marketing, rules and safety. •
FCCA/Aquila Training: The FCCA and Aquila Center for Cruise Excellence partnered to offer programs to improve the service levels and passenger satisfaction for destinations, tour guides and tour operators. From an online training course for tour guides and a two-hour workshop for tour operators to an intensive onsite program encompassing greeters, taxi drivers and everything in between, there is a training program to help tour guides, operators and destinations increase customer service, understand the industry’s and cruise passenger’s wants and needs, and positively impact guest satisfaction.
Additionally, the FCCA will design outreach programs based on destination requests, including, but not limited to, specialized training; customized meetings; and site visits to inspect and discuss new or planned infrastructure developments.
Cruise Industry Profiles
Florida-Caribbean Cruise Association FCCA Membership: The FCCA has designed a two-tier membership program for destination partners and private organizations impacted by cruise tourism to cultivate an even closer, direct working relationship with FCCA Member Lines. Associate Membership: The FCCA Associate Membership Program is designed as a partnership to help promote a business to the cruise industry at a great value. For only $500 per year (about $42 a month), it includes the following benefits: • Exclusive Associate Member reception at the FCCA Conference and Trade Show • VIP tour during the FCCA Conference and Trade Show • Savings on registration fees for the annual FCCA Cruise Conference & Trade Show • $500 discount on advertising for first year of membership • Discount on Tour Guide Excellence training and exclusivity on ACE Tour Operator Designation from Aquila’s Center for Cruise Excellence • Discount on insurance program for tour operators through AON Risk Services • Discount on the FCCA Emergency Card Program through Trinity Air Ambulance • Access to up‐to‐date research and statistical studies (customized to your destination if requested) • Promotional updates on the cruise industry (current e‐mail required) • Listing/profile in the FCCA Membership Directory • Listing in the Conference issue of FCCA’s Cruise Industry Highlights Magazine • Associate Member FCCA pin • Membership certificate • Use of Associate Member FCCA logo on printed materials and cruise line proposals Platinum Membership: Platinum Membership cultivates close relationships with FCCA Member Line CEOs, presidents and executives that decide where ships call, what products sell onboard and how to invest in infrastructure. For the price of some publications’ advertising, Platinum Members gain direct access to the cruise industry. In addition to the benefits above, Platinum Membership includes: • One complimentary cabin for the annual FCCA PAMAC Cruise Summit • One complimentary cabin for inaugural cruise events • One complimentary hotel room for the annual PAMAC Conference • One complimentary registration for the FCCA Gala • One complimentary registration for the FCCA Conference and Trade Show • Upgraded FCCA membership badge at the FCCA Cruise Conference & Trade Show • One‐on‐one meetings during the FCCA Conference and Trade Show • Receptions during the FCCA Conference and Trade Show • Private lunch meeting at the FCCA Conference and Trade Show • Preferred VIP seating at the FCCA Conference Opening • VIP receptions at the FCCA booth during Seatrade Miami • Exclusive VIP events during Cruise Shipping Miami • Access to FCCA Operations Committee meetings • Chance to speak/present at FCCA panels and workshops • Assistance setting meetings 6
Cruise Industry Profiles
Florida-Caribbean Cruise Association • • • • • •
Company profile and updates in the FCCA’s Cruising Magazine Platinum listing in the FCCA Membership Directory Advertising and marketing discounts Membership in the FCCA Urgent Care Program through Trinity Air Ambulance Seat on FCCA’s Platinum Associate Membership Advisory Council (PAMAC) Platinum Membership plaque/clock
FCCA Events The FCCA coordinates numerous events to promote mutual understanding and forge relationships between the cruise lines and cruise tourism stakeholders. These range from close-knit, members-only events to the larger, open-registration FCCA Cruise Conference & Trade Show, which gathers more than 1,000 attendees with cruise line decision makers for a four-day agenda of meetings, workshops and networking opportunities. The 2019 edition will be held in San Juan, Puerto Rico from October 21-25. Marketing and Advertising To help partners optimize the FCCA’s network of Member Line representatives and industry stakeholders, the FCCA offers ways to target them through various methods and media. From e-mail campaigns and online and print publications—including the official magazine of the global cruise industry backed by the FCCA, CLIA and their Member Lines—to meetings and events, there are ways to capitalize and gain exposure from all of the FCCA’s functions. FCCA Magazines and Publications: • Travel and Cruise Magazine: Published quarterly, this is the official magazine of the global cruise industry, with backing by the FCCA, CLIA and their Member Lines. Through input from and access to over 500 cruise executives, along with distribution to more than 32,500 industry partners and travel agents, it gives a glimpse of the industry’s inner-workings and happenings, while providing ways for anyone doing or desiring business in the cruise industry to maximize its impact. • The Highlight Issue: Containing cruise executive profiles and information on FCCA Member Lines, this is a useful tool when dealing with the cruise industry and a popular resource for the FCCA’s extensive distribution list. • Membership Directory - With a complete listing of all FCCA Member Lines, FCCA Associate and Platinum Members and destinations’ tourism ministers, this publication is used by cruise executives and stakeholders alike. • Conference Program and Gala Program: These programs include schedules and information for the FCCA’s annual open-registration events, offering a way to target the 150-plus cruise executives and 1,000-plus attendees. Online Marketing • Travel and Cruise e-Newsletter: This weekly e-mail newsletter communicates current trends, breaking news and marketing partners’ featured content to more than 10,000 travel professionals around the world, including Member Line executives who use it as a resource to stay up to date. To target this influential audience every week, the newsletter offers Feature Campaigns, featuring a prominent location, 70-word sound bites, access to link a story or website and include an image, and a banner running the duration of the campaign. Cruise Industry Profiles
Florida-Caribbean Cruise Association • TravelandCruise.com: About to launch, this website will become a 24/7 source for travel and cruise industry news, spotlighting featured newsletter content, highlighting magazine articles, optimizing search engines, and streamlining and extending the reach and content of both the magazine and newsletter. • But Wait, There’s More: Other online marketing opportunities include using the FCCA’s social media networks to generate and redistribute content; advertising on the official website; sending content through the FCCA’s e-mail distribution list; and even placing a banner in the FCCA staff’s e-mail signatures. FCCA Foundation (All Proceeds Support the Foundation): The FCCA Foundation provides a tangible mechanism for the cruise industry to fund a range of humanitarian causes in Caribbean and Latin American destinations. In its 24 years, the Foundation has benefited thousands of citizens by providing funding and countless hours to causes and charities throughout the regions. In addition to assisting deserving institutions like charities and hospitals and aiding during crises like natural disasters, the Foundation executes annual projects, including: •
Holiday Gift Project: The FCCA reaches out to many Caribbean and Latin American destinations by providing gifts and holiday cheer to children in foster homes or institutions. The presents are delivered to partner destinations on Member Lines’ vessels, and the crew and FCCA partner representatives then give the gifts at a festive party. In 2017, 44 destinations participated, and more than 9,000 children had something to celebrate because of the efforts.
Children’s Essay and Poster Competitions: Children’s Essay and Poster Competitions: The FCCA orchestrates these competitions to further educate FCCA destination partners’ youth by learning and thinking about the cruise industry’s impact, along with their destinations’ and citizens’ roles in it, while also prompting practical problem solving. There are two divisions—junior (12 years and under) and senior (13-16)—that each receive 1st-3rd- place prizes of $3,000, $1,500 and $1,000, respectively, for themselves and their schools, along with a $200 award for every finalist submitted by the participating destinations. The first-place recipients also receive functions in their honor.
Foundation Events (All Proceeds Support the Foundation): • FCCA Online Auction: Taking place annually and open to anyone with a valid e-mail address, this auction features cruises vacation packages all graciously donated by FCCA Member Lines and partners throughout the Caribbean and Latin America. •
FCCA Gala: Created by the Member Lines 24 years ago, the Gala gathers cruise executives and industry stakeholders on a social level to establish new relationships or enhance existing ones. It features a cocktail reception, silent art auction with works from Park West Gallery, and dinner with a selected table host—each a Member Line executive, president and/or CEO.
Cruise Industry Profiles
FCCA Staff Profiles Michele M. Paige ~ President Michele M. Paige’s career in the cruise industry spans more than four decades. She spent 17 years in various positions at the Cruise Lines International Association (CLIA). In February of 1992, Ms. Paige came onboard with the FloridaCaribbean Cruise Association (FCCA) as its director of operations and communications, steering the association on issues such as: destination port development, product development, research and training, as well as serving as a liaison with environmental entities. She was appointed to head the association in January of 1994 as its executive director and named president in March 1997. Ms. Paige continues to chart a course in the development and implementation of the association’s numerous proactive, innovative programs, reporting directly to the association’s Executive Committee. Ms. Paige has initiated such impactful programs and forums as the annual FCCA Cruise Conference and Trade Show, the FCCA Foundation, the FCCA outreach programs, the FCCA associate membership programs, as well as training programs geared to taxi drivers and service providers, to name a few. More importantly, great strides have been made in the realization of the FCCA’s mandate: strengthening the ties between the cruise industry, the Caribbean and Latin America. Under her presidency, the association enjoys membership in the Caribbean Tourism Organization (CTO), of which Ms. Paige is an Executive Committee Board Member, the Caribbean Hotel and Tourism Association (CHTA), the Caribbean Shipping Association (CSA), the Puerto Rico Shipping Association, as well as being a signator to the cruise industry’s “Memorandum of Understanding” with the Florida Department of Environmental Protection. Michele enjoys dual lifestyles in South Florida and Brooksville, Florida, doting on her two children, granddaughters, horses and dogs.
Cruise Industry Profiles
FCCA Staff Profiles Mario Aguirre ~ Director, Membership Events & Programs Mario Aguirre currently is responsible of coordinating and overseeing the implementation and logistics of all FCCA membership programs & events, including aspects of the FCCA Cruise Conference & Trade Show. One of his main objectives is to develop a stronger working relationship with the FCCA Platinum members to help them reach their industry goals. Prior to joining the FCCA. Mario spent the last 17 years overseeing promotional efforts for the Tourism Board of Honduras as their North American Director. He was part of the tourism boards team responsible of strategic planning in relations to the Countries Cruise Industry and had been the Platinum Delegate for Honduras since 2004. He has also lead other efforts for the Tourism Board in regards to airlift, trade events, advertising and all public relations related to promoting travel to the Country. As a prior Platinum Delegate representing the Honduras Tourism Board, he has seen 1st hand the growth of the Industry and participated in numerous FCCA functions & Events. Mario was born in Honduras and resides in the city of Miami with his wife, Michelle, daughters Sofia & Mia.
Omari Breakenridge ~ Director, Digital Strategy & Creative Services Omari Breakenridge joined the Florida-Caribbean Cruise Association in February 2005. He is currently the Director of Digital Strategy and Creative Services, and is responsible for the creative direction and design of the FCCA’s printed materials, including trade publications, conference collateral and multimedia presentations. Omari also initiates and maintains contact with the media issuing highly visible press releases for conferences, trade shows, gala awards, and charity events. In addition to his 15 years of experience in creative design, Omari has worked within all platforms and is highly skilled in a variety of emerging technologies. He also handles the ongoing development of the FCCA’s database, e-mail marketing, website and video projects. To date, Omari has earned over a dozen industry awards in advertising, publication design and interactive media. Most recently he served on the Advisory Boards of Miami Dade Colleges School of Entertainment & Design Technology, Devry University’s College of Media Arts and Technology and is a member of the Association of Marketing and Communication Professionals; the American Institute of Graphic Arts and the American Advertising Federation. Outside the office, he keeps himself busy regularly attending events in the Miami art and design scene along with pursuing his passion for photography.
Terri Cannici ~ Vice President, Operations Terri Cannici has 29 years in the cruise industry and is responsible for the overall organization, coordination and marketing of the Annual Cruise Conference & Trade show and Central America Conference, conducting site inspections for future conferences and marketing and registration for the Annual FCCA Gala Dinner. She also organizes and coordinates the Holiday Gift Project along with FCCA Member Lines to provide holiday gifts for the under-privileged children in the Caribbean and Latin America.
Cruise Industry Profiles
FCCA Staff Profiles Adam Ceserano ~ Sr. Vice President Adam Ceserano joined the Florida-Caribbean Cruise Association in 2001 as the Manager of Marketing to increase the sales and rebrand the FCCA’s feature publication, “Travel & Cruise,” which is the official publication of the Cruise Industry, as well as other various projects, which included the development of new sponsorship opportunities, training programs, and improved partnership opportunities. In 2006, he was later promoted to Director of Marketing and Sales, and later that year to the Vice President. Now as the Senior Vice President of the FCCA, Adam Ceserano currently oversees all day-to-day FCCA operations, marketing, advertising, sponsorships, and events. He coordinates and conducts the customer service training workshops, as well as the FCCA Outreach Program. He plays a vital role in implementation, site inspections and organization of all the FCCA’s conferences and trade shows. He also participates on the FCCA’s Security/Operations Committee and attends the FCCA Executive Committee meetings Adam Ceserano is also responsible for overseeing the FCCA’s exclusive Platinum Membership Program. Since Mr. Ceserano took the lead of the FCCA membership program, and through the guidance of the Operations Committee, the FCCA has developed more innovative program, with more benefits for its valued Platinum Members. Also, Mr. Ceserano works with Aon Risk Services to continually enhance and develop the FCCA’s Global Tour Operator Insurance Program. Prior to joining the FCCA, Mr. Ceserano worked for Maxim Consulting in Ft. Lauderdale, servicing such clients as IBM, AT&T, South Florida Water Management, and Motorola. Adam worked for the Miami Dolphins in the Special Promotions and Marketing Department before going back to college for his Master’s Degree, in which he helped organize the children’s program and special events. He attended Florida State University, receiving a Master’s Degree in Administration and also received a Bachelors Degree in Sports Management and Marketing. He currently lives in Miami, Florida
Vanessa Gutierrez ~ Administrative Assistant Born in Miami, Florida and raised in Colombia, Vanessa holds a Bachelor’s degree in Business Administration and is a recent graduate with a Master’s Degree in International Management from the Université de Montpellier in France. She has previous experience as a Project Manager at Coralys, a French event agency that handles 200 high-end projects per year across Europe. After several years of living in France, she has relocated back to Miami to be closer with her family. Vanessa is responsible for general administration of the membership program, and assisting different departments at the FCCA. She serves as one point of contact between the members and the FCCA by communicating updates on events, publications and financial affairs. She also assists in the organization of the FCCA events and promotes the FCCA Foundations annual Poster Competition.
Cruise Industry Profiles
FCCA Staff Profiles Jessica Lalama ~ Executive Assistant Born in California and raised in Ecuador, Mrs. Lalama worked in the hotel industry with Marriott Hotels before joining the FCCA in 2007. She is the executive assistant to the President, Michele M. Paige, and therefore responsible for the day-to-day liaison with all private and public sector partners for the FCCA. She also assists in the coordination and promotion of the FCCA Foundation Essay Competition and the FCCA Foundation Donation Program for the Caribbean and Latin America. Jessica lives in Plantation, Florida with her husband Raphael and son Martin.
Justin Paige ~ Director, Corporate Communications & Strategic Marketing Partnerships Justin develops the editorial direction and content of the FCCA’s initiatives—including digital and print publications such as Travel & Cruise, the official magazine of the global cruise industry, and its e-newsletter—while projecting the Association’s and industry’s voice and building awareness and relationships through multifaceted, multimedia strategies. He also spearheads the Association’s marketing efforts and works with partner destinations and stakeholders to create tailored packages that maximize their benefits from the FCCA’s resources and influential audience. Before joining the FCCA, Justin wrote freelance articles for various publications over a five-year span; earned a BA in English from Florida State University and an MFA in Writing from Vermont College; and taught English Composition at Miami-Dade College. He resides in Miami, FL with his wife, Devin, and dog, Osito.
Cruise Industry Profiles
AIDA Cruises Am Strande 3d, 18055 Rostock, Germany • Tel: +49 (0) 381-20 27 06 00 Website: www.aida.de
With its casual and premium-quality cruise concept, AIDA Cruises established a new chapter in the history of cruising in 1996. Today, AIDA Cruises is the market leader in the German-speaking cruise market. AIDA Cruises is the epitome of a premium-quality, relaxing cruise – its guests live and love the unique AIDA Cruises feeling. Instead of a Captain’s Dinner, dress code and fixed meal times, unforgettable boundless diversity awaits them on board and on land. Guests enjoy being a part of the AIDA Cruises family and feel at home anywhere in the world. This feeling is cultivated by the friendliness of the crew and by having German as the onboard language. Every guest can experience a personal vacation and discover a new world every day. AIDA Cruises appeals to the lifestyle of active, open-minded people of any age with an amazing array of itineraries, destinations and shore excursions, culinary delights, world-class entertainment, wellness and fitness, and top-notch programs for kids and teens. The smiling lips on the prow of AIDA Cruises ships is a promise to its guests: Vacationing with AIDA Cruises brings joy! The brand is passionate about hospitality, and the safety and well-being of its guests is top priority. Exceptionally well-trained personnel, high-quality offerings, carefully selected products and attentive service are a given. AIDA Cruises is setting standards within the international cruise market in every way. Its entertainment, wellness and shore excursion programs, kids and teen offerings, and the culinary variety are among the best on the seas. With a keen sense of what its guests want, exceptional ideas and the courage to innovate, AIDA Cruises wants to continue being one step ahead of its competitors in the future. AIDA Cruises operates one of the world’s most state-of-the-art fleets, currently comprised of 12 cruise ships with three new ships being built at the Meyer shipyard in Papenburg, Germany expected to join the fleet by 2023. 14
Cruise Industry Profiles
AIDA Cruises Felix Eichhorn ~ President Felix Eichhorn has been President of AIDA Cruises since September 1, 2015. Eichhorn studied Business Management at the Economic Academy Hamburg. The native of Rostock has accompanied the unique growth of AIDA Cruises in various management positions of increasing responsibility for more than 15 years. Eichhorn started his career at AIDA Cruises in 1999 with a dual studies program. In the following years, he held a wide variety of positions on board and on shore before assuming responsibility for sales and yield management of AIDA Cruises and Costa in Germany as Senior Vice President Sales, Yield Management & Flight Operation in 2013. In May 2014, Eichhorn was appointed chairman of the committee Ship of the German Travel Organization (DRV).
Sandra Neffgen ~ Head of Shore Excursion Program Sandra is Shore Excursion Executive for AIDA Cruises and is responsible for the Shore Excursion Program, Product Development and Operations worldwide for the AIDA brand. Sandra has worked on-board several AIDA vessels as Shore Operations Manager and cruised throughout the Caribbean, Canary Islands, the Baltic and Western Mediterranean. After studying tourism and working overseas Sandra made first experience in cruise business in booking future cruises for AIDA Cruises before joining shipâ&#x20AC;&#x2122;s crew onboard. LinkedIn profile: https://www.linkedin.com/in/sandra-neffgen-260761124
Cruise Industry Profiles
Azamara Club Cruises 1050 Caribbean Way, Miami, FL 33132 • Tel: 305-539-6000 Website: www.azamaraclubcruises.com
Azamara Club Cruises® is a boutique upmarket cruise line. Azamara’s wide selection of Destination Immersion® signature programming offers guests the opportunity to connect with local cultures, delivering guests authentic cultural experiences across the globe. In 2018, Azamara will take guests tomore than 200 ports, in 70 countries, including 170 late night stays and 114 overnights. Azamara’s commitment to Destination Immersion® cruise experiences coupled with exceptional authentic service offers and inclusive amenities make for a unique cruise vacation experience.
Cruise Industry Profiles
Azamara Club Cruises Mike Bush ~ Manager, Destination Experience Mike Bush has more than 25 years of experience in the cruise industry and is currently responsible for creating and managing destination experiences for Azamara Club Cruises worldwide. He spearheads all elements of the shore excursion and pre/post hotel program product development function including concept generation, feasibility analysis, procurement coordination, and implementation coordination. Prior to assuming his current position with Azamara Club Cruises, Mr. Bush was Senior Manager, Brand Performance, Shore Excursions for the Holland America Group. He spent 20 years of his career with Holland America Line in different capacities and functions, from Sr. Manager, Port Operations, to Manger, Tampa Shore Operations. Mr. Bush also spent five years as a tour operator in Mazatlan, Mexico, with Tropical Tours working exclusively with cruise lines. Mr. Bush is a graduate of the University of Washington and resides in Miami with his wife, Ariadne.
Carol Cabezas ~ Chief Operations Officer Carol Cabezas is the chief operation officer of Azamara Club Cruises. In this role Carol is responsible for the full range of operations of the cruise line including Sales, Marketing, Revenue, Finance, Deployment and Shipboard Operations. Most recently, Carol was vice president of Investor Relations for the parent company, Royal Caribbean Cruises LTD., managing relationships with the global investor and analyst community. During her tenure she attracted new investors to the shareholder base and broadened reach across new markets including Asia Pacific and the Middle East. Carol joined Royal Caribbean Cruises LTD in 2000 and since that time has held a variety of leadership roles across Sales, Finance and Revenue Management. As the associate vice president of National and Strategic Accounts, North America for Celebrity Cruises, Carol was accountable for the development of business opportunities with national consortia, key strategic trade partners, and the continued success of the Home-based channel. As director of Sales Planning and Strategy for Celebrity Sales she was charged with the development and implementation of national promotional campaigns, trade compensation, business analysis and strategy, financial planning, and automation tools for trade and field sales. Prior to her career at Royal Caribbean Cruises LTD, Carol was an Associate Consultant at PricewaterhouseCoopers in the Dispute Analysis and Corporate Recovery team. Carol holds a Masters in Finance from University of Miami and Bachelor degrees in Finance and Accounting from Stern School of Business at New York University. Carol lives in Coral Gables, Florida, with her husband Francisco and their two children.
Scott Daniels ~ Director, Hotel Operations Scott has been with Azamara Club Cruises since 2008, when he joined the Azamara Quest as Food & Beverage Manager, before then moving to the Azamara Journey as Hotel Director. After 4 years onboard, he moved to Miami to support the ships in Hotel Operations. Scott started his career at sea with Clipper Cruise Line, sailing onboard both the Odyssey and Adventurer in Asia, Siberia, Northern Alaska, and Antarctica. He also worked onboard the Nantucket and Yorktown Clipper, before joining NCL America onboard the Pride Aloha. Prior to joining the cruise industry, Scott spent ten years working in a number of hotel properties, both with boutique hotels and established brands Radisson and Sofitel. Scott is originally from Chicago and holds a degree in French and Spanish. Cruise Industry Profiles
Azamara Club Cruises Francisco Mallmann ~ Vice President, Strategy and Finance Francisco Mallmann is Vice President, Strategy and Finance for Azamara Club Cruises. He has been with the company since 2010 and oversees the brand’s Strategic Planning, Finance, Revenue Management, Onboard Revenue, Business Intelligence, and Itinerary Planning functions. Mallmann began his career in finance in the telecommunications industry before transitioning to the cruise sector. His first role with Royal Caribbean Cruises Ltd. was as part of Celebrity Cruises’ Revenue Management team in 2006. Mallmann was born in Buenos Aires, Argentina, and grew up in Argentina and Uruguay. He attended Bentley University in Boston where he earned a Bachelor’s degree in Economics/Finance with a minor in French. He currently holds double Master’s degrees: an MBA from Bentley University and a Master’s in Finance from Florida International University. Mallmann lives in Surfside, Florida with his wife, Melissa, and sons, Luca and Leo.
Larry Pimentel ~ President and CEO Larry Pimentel is President and CEO of Azamara Club Cruises® a member of the Royal Caribbean Cruises Ltd. family of cruise lines. Since taking the helm in 2009, he and his team have created a new niche of cruise travel distinguished by Destination Immersion® meaning longer stays, more overnights and night touring, with cultural connections Over a three-decade career, Pimentel has built successful cruise lines and brands while accumulating a unique body of knowledge about affluent travelers and the experiences that appeal to them. Before joining Azamara Club Cruises, he was president and CEO of SeaDream Yacht Club, a privately held luxury yachting company. At Carnival Corp. he served as president and CEO of Cunard Line and Seabourn Cruise Line. He was previously president and CEO of Classic Hawaii, a tour operating company. His keen insights about the travel marketplace and luxury tastes and trends have made Pimentel an in-demand speaker, writer and educator. He was Distinguished Lecturer at Cornell’s School of Hotel Administration and has led marketing seminars for Harvard Business School, Ritz-Carlton Company, Bloomberg and others. He was a founding member of The Luxury Marketing Council in New York, and also has been influential as director and chairman of major travel industry associations. The cruise brands under Pimentel’s leadership have won dozens of “best in class” awards from discerning travelers. At Azamara Club Cruises, the up-market, 690-guest Azamara Journey® and Azamara Quest® have been recognized with best in class, best service, best overall experience and other awards from Travel + Leisure, Conde Nast Traveler and Cruise Critic’s Cruisers’ Choice Awards. The company also has won top honors from the UK Cruise Critic Cruisers’ Choice Awards, including best overall, best dining, best service, best value-for-money and more. As one of the travel industry’s most respected leaders in branding and luxury travel, Pimentel has been honored with a Lifetime Achievement award from Cruise International, and received an AFAR Travel Vanguard award for his visionary creation and contribution to the future of travel. Pimentel was also recognized as “one of the 25 most influential travel executives in America” and won “global executive of the year.” Larry Pimentel is married and lives with his wife Sandi in Key Biscayne, Florida. They have five adult children.
Cruise Industry Profiles
Azamara Club Cruises Michael Pawlus ~ Director, Strategic Itinerary and Destination Planning Michael Pawlus is a 30-year cruise industry veteran. He is currently Director, Strategic Itinerary and Destination Planning for Azamara Club Cruises. Based in Miami, Florida he has the responsibility of developing the overall deployment patterns and detailed itineraries for Azamaraâ&#x20AC;&#x2122;s fleet. Prior to Azamara, Pawlus has held a wide range of executive and management positions at a variety of cruise lines including Silversea Cruises, Seabourn, Regent Seven Seas Cruises, Norwegian Cruise Line and Royal Viking Line. During his career, he has been responsible for a number of innovations in the area of itinerary planning. He has also traveled to over 475 ports of call around the world. Pawlus holds an MBA degree from Texas A&M University and did his undergraduate studies at the University of Michigan.
Kevin Regan ~ Global Director, Corporate and Incentives Kevin Regan is the Global Director, Corporate and Incentives at Azamara Club Cruises. Regan, an incentive professional with buyer, sales, and client experience joined Azamara in 2015, following 11 years with Silversea Cruises as the Corporate and Incentive Sales Director. Prior to Silversea, Regan was the Manager of the Incentive and Meetings Management Department at American Express Financial Advisors based in Minneapolis, Minnesota. Here, he designed and executed incentive program qualifications for over 11,000 financial advisors throughout the country. While in St. Louis, Missouri, Regan was a cruise product specialist, purchasing manager, and account executive for Maritz Travel Company and Sales Manager at Maritz Motivation Company servicing major automotive clients. He started in the cruise industry while working with Cunard Lines as the Promotions Director for the fleet. He designed and enhanced the on-board product for the entire fleet with primary focus on the Queen Elizabeth II. At the travel industry level, Regan has served three years on the Hospitality Partners Advisory Council (HPAC) for the Financial and Insurance Planners Association, an organization of over 700 meeting planners. He served as the Chairman of the HPAC in 2015. He has also co-founded the Site Minnesota Chapter, a regional organization of Site Global. He has served as past chair of a number of Site Global Committees over the past several years. Regan is currently serving a two year term as a Site Foundation Trustee Member. Regan holds his undergraduate business degree from Iona College in New Rochelle, NY, and his Masters Degree in International Finance from St. Louis University in St. Louis, Missouri. Regan lives in Lakeville, Minnesota with his wife and two children. In his spare time, Regan enjoys running, hiking, occasional triathlons and especially bike riding; having ridden his bicycle from New York City to Denver, Colorado.
Richard Twynam ~ Managing Director, UK and Ireland Richard Twynam is Azamara Club Cruises Managing Director, UK and Ireland, and he has held the position since January 2014. Bringing with him nearly 20 years of experience in the travel industry, he leads a new 10-strong team dedicated to the destination immersive travel brand and raising its profile in the UK. Richard launched cruise into the Austravel programme in 2008, and then joined one of the UKâ&#x20AC;&#x2122;s largest cruise distributors, Virgin Holidays Cruises as Managing Director in October 2010, delivering record results. In 2013 Richard was approached by Kuoni to create and launch the Kuoni cruise programme, and in the Autumn of 2013, was asked to be Azamara Club Cruises first ever UK Managing Director. Richard has also worked as Head of Sales UK & Ireland for Air New Zealand and Leisure Sales Manager UK & Ireland for Cathay Pacific Airways. Cruise Industry Profiles
Carnival Cruise Line 3655 N.W. 87th Ave • Miami, FL 33178-2428 • Phone: (305) 599-2600 • Fax: (305) 471-4700 Website: www.carnival.com
Carnival Cruise Line is the world’s largest cruise line because it offers quality cruise vacations at affordable prices. Carnival operates 26 “Fun Ships” operating three- to 24-day voyages to The Bahamas, Caribbean, Mexican Riviera, Alaska, Hawaii, Canada, New England, Bermuda, Cuba, Australia, New Zealand, the Pacific Islands and Southeast Asia. The line currently has three new ships scheduled for delivery – the 133,500-ton Carnival Panorama set to debut in 2019 and two as-yet-unnamed 180,000-ton ships in 2020 and 2022.
Cruise Industry Profiles
Carnival Corporation & plc Micky Arison ~ Chairman Micky Arison grew up in the cruise business and spent the better part of two decades learning it from the ground up before becoming chairman in 1990. Arison, 69, followed his education with a two-year stint in Carnival Cruise Lines sales department. He became reservations manager in 1974, and took over the post of vice president of passenger traffic in 1976, succeeding to the presidency of Carnival in 1979. In 1990, he was appointed chairman by the company’s board of directors. In 2013, the role of Carnival Corporation & plc chairman and CEO was split with Arison continuing to serve as chairman and longtime Carnival board member Arnold Donald named CEO. In 1987, the company went public, generating $400 million for future expansion. As Carnival continued its growth through the traditional avenue of new ship construction, Arison also sought to expand the company’s cruise operations by entering new market segments of the industry. In 1989, Arison engineered the acquisition of the venerable Holland America Line, giving Carnival entry to the premium segment of the cruise industry. Arison also led the company’s effort in the acquisition of ultra-luxury leader Seabourn, as well as Cunard, operator of the world’s most famous ocean liners, and Costa Cruises, Europe’s number one cruise company. Arison also spearheaded Carnival Corporation’s acquisition of P&O Princess Cruises, one of the most recognizable names in travel, in a deal valued at approximately $8.2 billion. The combined Carnival/Princess group, named Carnival Corporation & plc, is the largest cruise vacation group, with a diverse portfolio of brands catering to vacationers from all over the world. Carnival Corporation & plc is truly a global vacation leader with its stock trading on both the New York and London exchanges. In 2016, Carnival Corporation & plc introduced voyages to Cuba – the first sailings to the island in more than 40 years. Under his direction, Carnival Corporation & plc has grown into the largest, most successful cruise operator in the world. Arison’s keen attention to marketing and growth priorities has also increased revenues from approximately $600 million in 1988 to $17.5 billion in 2017. Today, as chairman of Carnival Corporation & plc, he oversees diversified travel and tourism holdings, including cruise ships serving virtually every market segment -- from contemporary to ultra-luxury -- as well as leading tour operators and hotel chains in Alaska and the Yukon Territory. Arison is past-chairman of the Florida-Caribbean Cruise Association (FCCA), a trade organization whose mandate is to provide a forum for discussion on legislation, tourism development, ports, safety, security and other cruise industry issues. Arison’s contributions to the cruise industry have been recognized by a wide range of international organizations. He has been named an “Officer of the French Legion of Honor” – the country’s highest civilian honor – by French President Jacques Chirac, received a honorary doctorate in naval architecture from the University of Genoa, and was awarded the Decoration of Commander, First Class, of the Order of the Lion of Finland by the President of the Republic of Finland. He has also been awarded the insignia of “Onorificenza al Merito della Repubblica Italiana” by the president of Italy, which confers that country’s highest title on a civilian. Arison is also the managing general partner of the National Basketball Association’s Miami Heat franchise and has served as chairman of the league’s board of governors. Arison and his family are longtime residents of the Miami area. 22
Cruise Industry Profiles
Carnival Corporation & plc Stefano Borzone ~ Sr. Vice President, Global Port & Destination Development Stefano Borzone joined Carnival Corporation in May of 2018 after spending 30 years in the cruise industry in different capacities. In his new role, Stefano will develop key strategies for port and destination development on a global scale, for all of Carnival Corporations’ nine brands. Most recently, Stefano served as President of Metro Cruise Services, leading the organization since 2005. He began his journey after he graduated as a sea captain from the Maritime Academy in Genova, Italy and started his career at sea as a navigation officer on Sitmar Cruises in 1987 on TSS Fair Wind. Following the acquisition of Sitmar by Princess Cruises Stefano continued his ocean-going career, earning a Master license for worldwide trade. He accepted his first land-based assignment by taking a position in Marine Operations at Princess headquarters in Los Angeles where he learned many different elements of shore-side ship’s management and became involved in Princess’ new-build programs in multiple European shipyards. Following the expansion of luxury cruising, he later relocated to Fort Lauderdale, Florida to assume the position of Director of Marine Operations at Silversea Cruises. In this role he had broad responsibilities in itinerary planning, regulatory compliance and senior officer recruitment and training, participating in the development of a state-of-the-art bridge simulator at the STAR Center in Dania, Florida. He was also part of the new-build program for Silversea’s new generation of vessels Silver Shadow and Silver Whisper. Following the events of 9/11, Stefano moved back to Los Angeles as the Senior Director of Marine Operations at Crystal Cruises. His role at Crystal included global responsibilities for port operation, shore-side guest services and itinerary planning, as well as providing leadership to the ships’ senior officers and Captains. Once again, as Crystal was engaged in new-builds with Crystal Serenity, Stefano also spent substantial time in St. Nazaire, France following the vessel’s completion. In 2005, Stefano was offered the opportunity to join Metropolitan Stevedore Company and establish Metro Cruise Services as a new service organization solely dedicated to the cruise industry. He considered this as the chance of a lifetime to offer innovating solutions to the cruise industry, transforming old models of service that originated at the time of ocean liners. He executed a strategic vision that integrated all areas of cruise logistics and terminal operations, creating great synergies, cost savings and a total focus on customer service. Under Stefano’s leadership as President, Metro Cruise expanded its portfolio of services and its national reach to all major cruise ports in the US, offering an unmatched set of options to the cruise industry.
Julia Brown ~ Chief Procurement Officer Julia Brown is Chief Procurement Officer (CPO) of Carnival Corporation & Plc overseeing strategic sourcing and supplier relationship management. She assumed this newly created role in April 2015 and is accountable for working closely with the company’s ten brands and their leadership teams to strategically procure goods and services to further strengthen the company’s supplier relationships and leverage its global scale across ~$9Bn spend. Brown most recently served as CPO on the global management team at Mondelez International, which split from Kraft Foods in 2012. Prior to the split, Brown served as CPO and SVP of global procurement at Kraft Foods, responsible for the company’s $30+ billion strategic sourcing function. Prior to Kraft, she served as CPO and VP of corporate procurement and contract manufacturing at Clorox. Brown began her career at Procter & Gamble and also served in strategic roles at Diageo and Gillette.
Cruise Industry Profiles
Carnival Corporation & plc Julia Brown (cont’d)
Brown currently serves on the board for the Executive Leadership Council (Washington DC) and is a member of the Governance committee. She also serves on the board of the Arsht Center for the Performing Arts in Miami. Her focus on helping others both from a health and economic standpoint is evident where she formerly served on the boards of the National Minority Supplier Development Council (NYC), the Primo Center for Women and Children (Chicago), the Ann & Robert Lurie Children’s Hospital (Chicago), and the African American Experience Fund (Washington DC). Brown has been recognized as an inspiring and transformational leader and has been listed as one of the top 100 most “Influential Blacks in Corporate America” by Savoy Magazine (2012-2016), the top 100 Women to Watch by Today’s Chicago Woman and listed in Black Enterprise’s Top 75 Most Powerful Women in Business. Additionally, she was featured as one of 15 leaders in the book the Luminaries as leader with the aspiration to significantly influence the world. She received a Bachelor of Commerce from McMaster University in Hamilton, Canada and has continued executive education throughout her career. Brown works and lives in Miami, Florida.
Alan B. Buckelew ~ Chief Information Officer Alan Buckelew was appointed chief information officer for Carnival Corporation & plc in December 2016. As CIO, Buckelew will help shape the corporation’s IT infrastructure across all brands. From 2013 to 2016, Buckelew served as chief operating officer for the corporation and was responsible for oversight of all maritime and port operations around the world and group collaborative functions, including information technology; group strategy and global operations; ship retrofits; newbuilds; research and development; risk advisory; and quality assurance. Additionally, he had oversight of Carnival Asia, with responsibility for coordinating all brand and related activities in that part of the world. Previously, he served as chief executive officer of Princess Cruises from 2007 to November 2013, and as the line’s president from 2004 to November 2013. Prior to that he was executive vice president of corporate services from 2000 to 2007. Buckelew also served as chief operating officer of Cunard from 2004 to 2007. Before being appointed president of Princess Cruises, Buckelew was the company’s executive vice president of corporate services, a position he was appointed to in 2000. Responsible for strategic planning, marketing and yield management, he also served as chief information officer and chief financial officer. Buckelew began his career as manager of management information for Sitmar Cruises in 1977. Rising through the ranks of the company with increasing responsibility for a wide array of areas, Buckelew was appointed senior vice president of corporate planning in 1984. When Sitmar was acquired by Princess Cruises, he was placed in charge of the company’s reservations and data processing departments. During his career at Princess, he has held the positions of senior vice president of corporate services, senior vice president of customer service, and senior vice president of corporate services and yield management.
David A. Candib ~ Vice President, Development & Operations David Candib is Vice President, Development & Operations for the Global Port and Destination Development Group at Carnival Corporation & Plc covering the Americas, Caribbean and Mexico regions and joined the company in 2002. David is responsible for oversight of all Miami-based corporate port operations, areas of new port development and the corporation’s port reservations system which covers 13 ports where the company has retained preferential berthing rights or directly operates. The operating ports include Amber Cove located on the beautiful North Coast of the Dominican Republic, Puerta Maya (Cozumel) which can welcome three ships simultaneously, the Grand Turk Cruise Center (Turks & Caicos Islands) and Mahogany Bay (Roatan, Honduras) which together welcome nearly 4m passengers annually. 24
Cruise Industry Profiles
Carnival Corporation & plc David A. Candib (cont’d)
David manages the company’s relationship and active agreements with the New York City Economic Development Corporation (Manhattan & Brooklyn Ports), Port Everglades in Ft. Lauderdale, Puerto Rico Ports Authority (San Juan), and St. Maarten Government and Harbour Holding Company among others. Additionally, David is engaged with governments in the region working along- side Carnival’s various cruise brands in the review and evaluation of both port and infra- structure developments and marquis shore excursion opportunities. Given David’s vast experience, he is a sought after speaker and author with regards to the development and operations of cruise ports and infrastructure. David led the company’s efforts in the development of the Mystic Mountain Bobsled Jamaica attraction in Ocho Rios which is considered to be one of the top attractions in the region along with being an integral part of the development and recent opening of the Rainforest Adventures St. Maarten at Rockland Estate already a critically acclaimed attraction. David earned a Master of Business Administration with a concentration in Finance and International Finance from the University of Miami, in Miami, FL and a Bachelor of Business Administration in Finance and minor in Economics from Emory University’s Goizueta Business School in Atlanta, GA. David is also fluent in Spanish. David’s prior work experience concentrated in investment banking and financial consulting that of which were conducted at Smith Barney in Atlanta, Georgia and the May Davis Group in New York City.
Armando A. Corpas ~ Sr. Director, Project Management, Global Port & Destination Development Armando Corpas has over 28 years’ experience in the development, construction, and insurance industries. He joined Carnival Corporation in January 2007 to assist in the development of several cruise destinations in the Caribbean, Central America and other strategic locations. As Senior Director, Project Management with Carnival Corporation, he was responsible for the reconstruction of Puerta Maya Cruise Terminal in Cozumel (Mexico), including a duty free shop on the pier, after it was destroyed by Hurricane Wilma in 2005. In 2015, he also completed the pier extension in Puerta Maya providing a 3rd berth. In Grand Turk (Turks & Caicos) he was responsible for the development of the Flowrider attraction, Downtown Welcome Center as well as other port amenities. He was also responsible for the construction of Mahogany Bay Cruise Center in Roatan (Honduras) which earned the distinction of “Best New Caribbean Port” by Porthole Magazine. Furthermore, he was responsible for the development of Amber Cove (Puerto Plata, Dominican Republic) completed in 2015, which was named “Most Exciting Upcoming Port” by Porthole Magazine prior to opening. Apart from the many completed port development projects he is involved in assisting corporate port operations in ongoing capital projects. Mr. Corpas is also involved in developing and identifying other cruise port prospects and destinations for Carnival Corporation & plc’s 10 cruise brands. Prior to joining Carnival, Mr. Corpas was involved in the development of several commercial land sites. He also has 12 years of experience in estimating and negotiating insurance settlements and 3 years’ experience in audit and tax with an international accounting firm. A native of Tampa, Florida, Mr. Corpas has a bachelor’s in International Finance & Marketing, in Accounting, and holds a Master’s in Business Administration from the University of Miami.
Cruise Industry Profiles
Carnival Corporation & plc Arnold W. Donald ~ President & Chief Executive Officer Arnold Donald is President & Chief Executive Officer of Carnival Corporation & PLC, the largest travel and leisure company in the world. Their portfolio of ten cruise brands -- Carnival Cruise Lines, Holland America Line, Princess Cruises, Seabourn, AIDA Cruises, Costa Cruises, Cunard, P&O Cruises UK, P&O Cruises Australia and Fathom are based throughout North America, Europe, Australia and Asia. Together these brands maintain a fleet of over 100 ships and serve more than 11 million guests annually. Carnival Corporation & PLC also operates Holland America Princess Alaska Tours, the leading tour company in Alaska and the Canadian Yukon with 10 hotels plus rail and bus services connecting guests with the northern interior. Traded on both the New York and London Stock Exchanges, Carnival Corporation & PLC is the only group in the world to be included in both the S&P500 and the FTSE 100 indices. Mr. Donald has been President & CEO of Carnival Corporation since 2013; prior to that he served on the board for 12 years. In January 2017 he was appointed Chair of Cruise Line Industry Association (CLIA). He currently serves on the board of Bank of America Corporation and Crown Holdings, Inc. Mr. Donald spent more than twenty years at Monsanto Company as Corporate Senior Vice- President, and President of the Consumer and Nutrition sector and President of the Agricultural sector. After leaving Monsanto, Mr. Donald was Chairman of Merisant Company whose products included the leading global sweetener brands Equal and Canderel. Immediately prior to Carnival, Mr. Donald was President and Chief Executive Officer of the Executive Leadership Council, a professional network and leadership forum for African- American executives of Fortune 500 companies, and the President and Chief Executive Officer of the Juvenile Diabetes Research Foundation International, the largest charitable funder of diabetes research in the world. A native of New Orleans, Louisiana, Mr. Donald received a Bachelor of Arts degree from Carleton College, a Bachelor of Science degree in mechanical engineering from Washington University in St Louis, and a Masters of Business Administration from the University of Chicago Graduate School of Business. Mr. Donald has a strong commitment to higher education and serves on the boards of two of his alma maters, Carleton College in Northfield, Minnesota and Washington University in St. Louis, in Missouri. He is also on the boards of the Greater New Orleans Foundation and St. Louis based BJC Healthcare among others.
Giora Israel ~ Senior Vice President, Global Port & Destination Development Giora Israel, Senior Vice President Port & Destination Development Group, Carnival Corporation, is a veteran of the hotel, marine parks, and cruise industries. A graduate of Tadmor Hotel College in Israel, he served as Director of Sales and Marketing at the Tel Aviv Hilton and as General Manager of hotel resorts in Israel & The Bahamas. He also developed & managed two marine parks and tourist attractions in the Bahamas and in St. Thomas, U.S. Virgin Islands, before becoming a cruise industry consultant in 1990. In 1992, he joined Carnival Corporation as Director of Special Projects where he engaged in a variety of international activities for the line in Europe and other parts of the world. This included an assignment in Greece as Senior Vice President Sales and Marketing of Epirotiki.
Cruise Industry Profiles
Carnival Corporation & plc Giora Israel (cont’d)
From 1998 until 2008 Mr. Israel served as Vice President Strategic Planning at Carnival Corporation and PLC. In that capacity Mr. Israel was involved with Carnival’s international expansion. Other responsibilities included strategic developments relating to ports development, cruise operation and other areas of Carnival, the world largest cruise company. In late 2008 Mr. Israel was promoted to the position of Senior Vice President Port and Destination Development, further emphasizing the strategic importance of cruise destination & cruise development, a key element in Carnival’s continuing growth and expansion for the years to come. In addition Mr. Israel remains involved in key strategic initiatives for the corporation in various developmental and operational areas. In late 2011 Mr. Israel assumed an expanded role with an addition in the scope of the department to include Global Port and Destination Development responsibilities, with an office and dedicated team based in the UK covering mainly the Mediterranean and Europe region. Mr. Israel has served as a speaker in many international forums on tourism and the cruise industry in over a dozen countries. He has also been a frequent guest speaker at various universities, including the University of the West Indies, Barry University, University of Yucatan, and Florida International University (both at the Hotel Management school and the FIU MBA program), Medcruise Academy and has served as a visiting fellow at both the Oxford and Cambridge Seatrade Cruise Academy. Mr. Israel has served on numerous civic and industry boards in the U.S., Caribbean and Central America. Mr. Israel, together with Dr. Lawrence Miller, a former professor at FIU, co-authored the first dictionary of the cruise industry, which was published in London in 1999.
Marie McKenzie ~ Vice President, Global Ports & Caribbean Government Relations Marie McKenzie has over 21 years of experience in the Cruise Industry. She started her career with Carnival Corporation in 1996 and since then has held a number of roles of increasing responsibility. In December of 2016 Marie was appointed to the role of Vice President, Global Ports and Caribbean Government Relations joining the Global Port and Development team, where she leads in representing the Carnival Corporation group of brands in engagement opportunities with government, regional and local community organizations. Prior to this role, McKenzie lead a team of brand experts as a Vice President in coordinating and managing the sourcing processes and relationships with tour operators and port services officials in the over 720 ports we call on around the globe. She also previously served as vice president of global financial planning and analysis for Carnival Corporation, where she played an integral part in interpreting and engaging all 10 brands to prepare the company’s executive team for its quarterly earnings guidance and position the overall strategy and financial direction of the company. She also led the process of capturing, consolidating and analyzing data as well as leading the corporation’s annual budget and planning process that is key to the execution of the company’s overall long-term strategy. Previous to joining the corporate teams, McKenzie worked in the Carnival Cruise Lines brand in various roles including where she was first appointed to a Vice President role, leading financial operations onboard their 22 ship fleet. McKenzie began her career in 1992 with Arthur Andersen LLP in Washington, D.C.. Originally from Jamaica, West Indies, she is a graduate of Howard University where she earned her bachelor’s degree in accounting. She also attended Florida International University where she earned a master’s degree in international business. McKenzie serves on the board of directors for Honey Shine Inc. and also recently served on the board of the Make-AWish Foundation of Southern Florida. Cruise Industry Profiles
Carnival Corporation & plc Thomas Spina ~ Director, Business Development, Global Ports & Destination Development Group Mr. Spina joined the Carnival Corporation family in April of 2016 as Director of Business Development for the Global Ports and Destination Development Group. He previously worked as Norwegian Cruise Line and Norwegian Cruise Line Holdings first as Director of Port Finance and Analysis and then overseeing global port operations as Vice President, Port Operations for NCLH’s three brands. Previous to moving to Miami, Mr. Spina worked for the New York City Economic Development Corporation (NYCEDC) as the Vice President of Cruise Ship Operations during Mayor Michael Bloomberg’s Administration. During his time there, Spina oversaw a massive $250 Million port renovation plan which spurred cruise ship growth in the harbor, expanded economic impact through brand diversity, and attracted year round cruising from New York City. Prior to his time at NYCEDC, he was with the State University of New York – Maritime College serving afloat as the Executive Officer of the Training Ship EMPIRE STATE and ashore as a senior level officer to the Commandant of Cadets. During his nearly 25-year career in the maritime industry, Mr. Spina served as an active duty U.S. Coast Guard Officer and a Senior Marine Surveyor for National Cargo Bureau, Inc. Mr. Spina provided insight and direction to some of the world’s largest cargo and cruise vessels, including Hanjin, Mediterranean Shipping, and Norwegian Cruise Line. He additionally served afloat as a 3rd Mate during Hurricane Katrina relief efforts. A frequent presenter at cruise industry events, Mr. Spina continues to be an active participant in industry affairs. He serves as member of the AAPA Cruise Committee and was a Passenger Vessel Sub-Committee member in New York Harbor during his time at NYCEDC. He helped coordinate and administer many high profile events in New York Harbor including Cunard’s “Three Queen’s Royal Rendezvous”, US Armed Forces Fleet Week, numerous cruise ship inaugurations, and the INTREPID Sea, Space and Air Museum’s return to Pier 86. Mr. Spina holds a Bachelor of Science degree in Business Administration in Marine Transportation from the State University of New York (SUNY) Maritime College and an unlimited tonnage 3rd Mates License to sail on any size vessel in the world. He is currently pursuing his Masters Degree in International Transportation Management at SUNY Maritime.
Carlos Torres de Navarra ~ Vice President, Global Port & Destination Development In his position Mr. Torres de Navarra has oversight of the Commercial Port Operations group with the following key responsibilities (scope that includes both home ports and ports of call): •
Gathering and integration of requirements for port strategies, agreements and operations, across all relevant functions within Carnival Cruise Line (CCL) and Corporate/sister lines, along with regular communications back to CCL and corporate stakeholders (key inputs from Itinerary Development, Nautical Operations, Embarkation, Corporate Global Port & Destination Development and executive management)
• Long term planning of ports strategy across regions • Nurturing and managing day-to-day and long term relationships with port officials, port regulators, vendors and partners across regions • Coordination, negotiation and execution of new or revised port agreements as well as related agreements with agents, vendors and partners • Core representation and main point of contact for CCL with port and regional organizations such as the FCCA (Florida Caribbean Cruise Association) • Oversight and management of operations, service levels and quality control across CCL ports and related parties, with special attention to guest experience, crew experience, safety and compliance 28
Cruise Industry Profiles
Carnival Corporation & plc Carlos Torres de Navarra (cont’d) • Financial oversight and cost management of port operations and contracts, with a strong objective of cost efficiency • Management of CCL irregular operations, including oversight of the Port Ops Managers on Duty Prior to joining CCL he spent five and half years at Carnival Corporation in the Global Port and Destination Development Department where he assisted the operating brands in the ever-growing area of port development, including offering new product deployment opportunities in areas such as Mexico, Baja, Caribbean and select U.S. Ports. He also has the overall departmental responsibility for all financial aspects of port projects. That area includes accounting/financial reporting, controls, policies, tax compliance, third party financing, budgets, auditing, and others. From Miami, he was also in charge of the Long Beach Cruise Terminal operations in California which has now been transferred to CCL under his leadership. Prior to joining Carnival Corporation, he spent seven years with Royal Caribbean Cruises Ltd. as Assistant Treasurer involved in business development, liquidity and capital planning, financial risk management, acquisitions, as well as port development. Previously he spent seven years at W.R. Grace, a worldwide specialty chemical company, as Manager of International Finance, responsible for subsidiary capital planning and structuring for numerous subsidiaries in over 50 countries and two years at Bank of America in its corporate credit department. Outside of Carnival, he serves on the Supply Chain Management Advisory Committee at Miami Dade College and the School of Business. The Committee’s objective is to give direction to the college’s goal of developing tomorrow’s trade and logistics professionals today. Mr. Torres de Navarra is originally from the South Florida area and earned his undergraduate and MBA from the University of Miami. He is married and has three sons. Outside activities include participation in Ironman Triathlons and other endurance events.
Gregg R. Zalkin ~ Senior Manager, Global Destination Services & Sourcing Mr. Gregg Zalkin works on the Global Sourcing team at Carnival Corporation & plc where he oversees the regional shore excursion sourcing process, the Tour Operator Gateway system as well as support hotel sourcing efforts. Mr. Zalkin has significant cruise industry expertise in the following disciplines: crew member medical care, incident reporting and claims management, port costing, itinerary planning and shore excursions. Prior to joining Carnival in 2005, Mr. Zalkin worked as a management consultant for Cap Gemini Ernst & Young and as a business analyst for Electronic Data Systems (EDS). He has a BBA in Finance from George Washington University and an MBA in Economics and International Business from University of Miami. He is currently serving his fifth term as President of the Miami chapter of the National Football Foundation (Miami Touchdown Club) and is an active project leader within Carnival’s employee driven volunteer organization – the F.U.N. Team.
Cruise Industry Profiles
Carnival UK Alister Butcher ~ Health & Safety Manager (Shore Operations & Risk) Alister is the Shore Operations Risk Manager for Carnival UK (P&O Cruises & Cunard), the role is to ensure that excursion providers manage the safety of passengers and helping providers meet the specific legal requirements of the UK market. Alister has worked in the leisure industry for over 10 years and has a background in Operations Management & Safety Management Systems, he will be providing insight to excursion providers on the more challenging aspects of Risk Management.
David K. Dingle ~ Chairman David Dingle was appointed Chairman of Carnival UK in October 2014. In this capacity, he has full operating responsibility for the UK-based brands P&O Cruises and Cunard. Prior to this, he served as CEO of Carnival UK from June 2007 to September 2014. Dingle joined P&O Cruises (UK) in 1978 where, after holding a series of commercial positions, he became managing director in 2000. At the time of the merger of P&O Princess Cruises plc and the Carnival Corporation in April 2003, he became managing director of Carnival UK. Dingle is past chairman of The UK Chamber of Shipping and the European Cruise Council and continues to serve on the boards of both groups. In 2009, he joined the board of the European Community Shipowners Association. He has previously served as a director of the Association of British Travel Agents and The UK Passenger Shipping Association. He is a Younger Brother of Trinity House and was awarded a CBE in the 2009 New Year’s Honours. Dingle attended Jesus College, Cambridge, where he attained a Master of Arts in Classics.
Alison Moore ~ Shore Excursions Product Specialist Alison is a Shore Excursions Product Specialist for Carnival UK (P&O Cruises and Cunard brands) and is responsible for a number of regions including Caribbean West, South Africa, India, Sri Lanka, Malaysia, Croatia, Baltic and Norway to name a few! The role involves all aspects of shore excursion planning and operations for all ports of call within the regions she is responsible for. Alison has worked on board as Tours Manager for Cunard fleet spending a total of 5½ years at sea, during which she travelled to a vast number of destinations around the world and completed six world cruises. Since leaving the sea in 2012, she has spent the last six years working in the Carnival UK head office.
Cruise Industry Profiles
Carnival UK Julia Stoica ~ Shore Excursions Product Manager Julia is the Shore Excursion Product Manager for Carnival UK (P&O Cruises and Cunard brands) and is responsible for the USA and Canada, Australia and New Zealand, Middle East, Portugal, Greece, Ireland, and Thailand. The role involves all aspects of shore excursion planning and operations for all ports of call within these regions. Julia has worked on board as Tours Manager for P&O Cruises, travelling to many destinations around the world. Juliaâ&#x20AC;&#x2122;s previous roles include Shore Excursion Manager for Thomson Cruises and Destination Service Coordinator for Orient Cruise Lines. Julia has also experienced a tour operator agency role as Shore Excursion Assistant Manager within Denholm Barwil shipping Services
Josh Weinstein ~ President Josh Weinstein became president of Carnival UK in July 2017. Weinstein is responsible for overseeing both P&O Cruises and Cunard, and reports to Stein Kruse, Group CEO of Holland America Group and Carnival UK. The Southampton-based Carnival UK executive team reports to Weinstein. Weinstein served as treasurer for Carnival Corporation from 2007 to 2017 following five years as an attorney in the corporate legal department. In addition to his treasury role, Weinsteinâ&#x20AC;&#x2122;s responsibilities increased over his career to include oversight of the tax, risk management and FP&A functions. Prior to joining Carnival Corporation, he served as a corporate attorney. He is a graduate of the University of Pennsylvania and the New York University School of Law. A native of New York, Weinstein and his wife have three children.
Cruise Industry Profiles
Carnival Cruise Line Gustavo Antorcha ~ Executive Vice President, Chief Operating Officer Gus joined Carnival Cruise Line in 2010 and is the EVP, Chief Operating Officer. Gus is responsible for all guest related functions on board including hospitality and commercial operations, as well as new builds, refurbishments and product innovation. In addition, Gus is responsible for crew operations, strategic partnerships and marketing on board the ships. Prior to joining Carnival, Gus was Managing Director at The Boston Consulting Group where he worked extensively in the travel and tourism sector. During his 14 years at BCG, Gus’ work extended across, hotels, airlines and cruise lines.
Gus has a Bachelor of Arts in Economics and a Markets and Management Certificate from Duke University where he graduated Magna Cum Laude with Distinction in Economics and an MBA from Stanford Graduate School of Business.
Christine Duffy ~ President Christine Duffy is president of Carnival Cruise Line, the biggest brand in the fleet of Miami-based global cruise industry leader Carnival Corp., the world’s largest leisure travel company. As president of the largest cruise line operator in the world, she’s the captain of a company that sails a fleet of 26 ships, annually hosts more than five million guests and employs more than 40,000 people who hail from more than 110 nations around the globe. She joined Carnival Cruise Line in 2015 after a successful tenure as president and CEO of the Cruise Lines International Association (CLIA), the trade association representing the $120 billion global cruise industry. Carnival homeports its ships in North America, Europe and Australia and sails to more than 100 destinations in nearly 40 countries. Christine also oversees major enhancements across the Carnival Cruise Line footprint, including the addition of three more spectacular new ships joining the fleet through 2022, refurbished and modernized ships and port facilities, new onboard dining, entertainment and recreation features, and a state-of-the-art Fleet Operations Center at its Miami headquarters that implements technology similar to that used by NASA and the U.S. Navy to monitor operations and improve real-time decision-making. Her “people first” business philosophy makes her an accessible and approachable leader as Carnival leverages its commitment to delivering safe, fun and memorable vacations to its millions of guests and introduces the fun and consumer value of cruising to a growing customer base. Christine embarked into the cruise industry in 2011 when she was named president and CEO of CLIA. While at CLIA, she elevated the industry’s profile before consumers, regulators, industry stakeholders and the media; led the industry’s adoption of the Cruise Passenger Bill of Rights to enhance the industry’s commitment to passenger safety, comfort and care; managed the industry response to several high-profile crises; and consolidated a network of 15 cruise industry organizations into one global association with offices around the world. Prior to CLIA, Christine spent 10 years at Maritz Travel Company, the world’s largest corporate meeting, events and incentive travel company, and served six years as president and CEO, managing a dynamic business with more than $600 million in revenue. In this capacity, she worked directly with a variety of Fortune 500 corporations in the automotive, pharmaceutical, financial services and technology sectors. She sits on the executive committee of the U.S. Travel Association and currently serves as its second vice chair, as well as the Professional Advisory Board of St. Jude Children’s Research Hospital. Christine has been a strong supporter of women’s leadership in the travel industry, leading initiatives that delivered research and programs to help women advance their careers. Christine is also a member of The Committee of 200, an organization of the world’s most successful women business leaders that supports, celebrates and advances women’s leadership. She was recognized by Moves magazine as a 2016 Power Women recipient for her work in serving as a role model for future generations of young women. She has been honored by the Convention Industry Council, the U.S. Coast Guard, and the South Florida Business Journal, among others. 32
Cruise Industry Profiles
Carnival Cruise Line Hein Erasmus ~ Sr. Manager, Product Development & Marketing Hein joined Carnival Cruise Line in 2006 as a Shore Excursion Manager, bringing along several years of shipboard experience. He joined the Tour Operations team in 2013 as Manager of Groups & Charters & Product Support. In 2016 he transitioned into his current role as Product Development Manager. Hein is highly involved in product management and innovation in some of the major Caribbean ports of call. As Brand Liaison for Global Destinations Services and Sourcing for Carnival Corporation, Hein will have the responsibility of ensuring the quality and experience of contracted product for respective ports in the Caribbean, Hawaii, Alaska and other USA ports for all brands while supporting the operational needs of the CCL brand.
Lilla Ferenci ~ Product Manager, Shore Excursions Lilla joined Carnival Cruise Lineâ&#x20AC;&#x2122;s Tour Operation department in 2016 as Shore Excursion Manager, bringing along several years of cruise industry experience. In her role as Product Development Manager, Lilla is highly involved in product management and innovation in some of the major Caribbean ports of call. As Brand Liaison for Global Destinations Services and Sourcing for Carnival Corporation, Lilla will have the responsibility of ensuring the quality and experience of contracted product for respective ports in the Caribbean, Canada and USA for all brands while supporting the operational needs of the CCL brand.
Priscilla Molina ~ Sr. Manager, Product Development & Marketing
Priscilla joined Carnival Cruise Lineâ&#x20AC;&#x2122;s Tour Operation department in 2009 as Shore Excursion Manager, bringing along several years of shipboard experience. She joined the Tour Operations team in 2015. In her role as Sr. Product Development Manager, Priscilla is highly involved in product management and innovation in some of the major Caribbean ports of call as well as Europe. As Brand Liaison for Global Destinations Services and Sourcing for Carnival Corporation, Priscilla will have the responsibility of ensuring the quality and experience of contracted product for respective ports in the Caribbean, Mexico, Havana and USA for all brands while supporting the operational needs of the CCL brand.
Cruise Industry Profiles
Carnival Cruise Line Vicky Rey ~ Vice President, Guest Care & Port Services Vicky Rey, a 36-year veteran of Carnival Cruise Line, currently serves as the company’s vice president of guest care and port services, as well as the line’s ADA Responsible Officer. In this capacity, Rey oversees embarkation services provided at Carnival’s 16 North American homeports, as well as the company’s guest communication team and the post-cruise contact center. Rey is also responsible for monitoring customer sentiment and working with port partners and officials at the line’s many destinations to ensure a positive guest experience. Ultimately, the goal of Rey’s team is to ensure all guests receive the highest level of service from the moment they arrive at the cruise terminal to the completion of their voyage. Rey also heads up Carnival’s award winning CareTeam, comprised of 2,000 shoreside and shipboard company volunteers who provide compassionate care and logistical support to guests and employees who experience an unexpected crisis situation while vacationing or working for the line. Prior to being named vice president – guest care and port services, Rey was responsible for overseeing the onboard guest services team, the guest services and administrative functions of the line’s contact centers, including quality assurance and training, as well as travel operations for guest and crew. She graduated cum laude from the University of Miami, earning a bachelor’s degree in communications and holds a Certified Travel Counselor designation. Rey serves on Carnival Foundation’s Scholarship Committee in partnership with the Miami HEAT and Big Brothers Big Sisters of Miami to evaluate candidates and determine award recipients to deserving high school seniors. Over the past 15years, Carnival has purchased more than 175 college scholarships valued at more than $2.5 million.
Renata Ribeiro ~ Senior Vice President, Guest Commerce Renata joined Carnival Cruise Lines in 2008. In her role, she is responsible for deployment strategy, itinerary planning, profitability maximization, demand & guest sourcing strategy. Prior to joining Carnival, Renata was the Commercial Innovation and International Expansion Director at Natura Cosmetics, the leading cosmetics company in Latin America. She also worked in management consulting for 10 years with the Boston Consulting Group and Booz & Company, in many strategy projects, product portfolio optimization, market entry strategies, among others. In her last role as a Principal at The Boston Consulting Group she worked extensively in the consumer goods, financial services and healthcare. Renata has a Bachelor of Sciences in Management from the Getulio Vargas Foundation in Sao Paulo, Brazil and an MBA from Wake Forest University.
Cruise Industry Profiles
Carnival Cruise Line Ugo Savino ~ Director, Deployment & Itinerary Planning Ugo was born in Naples, Italy where he started his career in the travel industry as Marketing Manager and, eventually, Product Manager for a local tour operator. After relocating to the United States, he joined Carnival Cruise Line’s Strategic Marketing Department as Business Analyst in 2007 and has expanded his responsibilities ever since. Currently, he holds the position of Director, Deployment and Itinerary Planning and manages the strategy and optimization of itineraries to generate demand, drive guest satisfaction, and improve profitability. In recent months, he has expanded his responsibilities to include capacity management and asset marketability in each market to improve financial performance, to promote new itineraries, ports of call, and deployments across the organization in order to ensure their successful launch. Also, he is the Itinerary Planning key contact point with industry associations and worldwide port and destination representatives. With the support of his team, Ugo has identified and developed key metrics that are now the foundation of Carnival’s itinerary planning and strategy. Communication, curiosity, lateral-thinking, and balancing quantitative and qualitative data are Ugo’s distinctive traits shaping his management style and, ultimately, his professional career and experience. Ugo earned a Bachelor’s Degree in Advanced Economics and Marketing from Università degli Studi “Federico II” in Naples, Italy; a Post-Bachelor’s Degree Specialization Marketing of Travel Services from S.D.A. Bocconi in Milan, Italy; and earned a Master of Business Administration with a concentration in Strategic Marketing from Florida International University in Miami, Florida.
Leon Sutcliffe ~ Director, Ports of Call & Government Relations (Caribbean, Europe) Leon was born in Manchester, England where his early Industrial & Commercial experience was gained as a surveyor and in property management. He joined Carnival Cruise Line in 1994 from British Environmental Services Company Rentokil Initial Ltd, where he was employed as a Surveyor. He first served aboard the T.S.S Fiesta Marina and later on all Carnival vessels until he came shore side in 2000 as Port Operations Supervisor, responsible for liaison with all local & foreign government agencies & Port Authorities in facilitating the port entry & clearance process of the vessels. Leon has held various management positions at Carnival, eventually leading to being appointed Director Port Operations, followed by his recent appointment to the newly created role as Director Commercial Port Operations, Ports of call & Government Relations (Caribbean & Europe). Leon utilizes his extensive experience of the company history and development in contributing to the formulization and execution of strategic and operational plans. In particular a major highlight is the fostering and maintenance of external relationships including governments. Such joint alliances or partnerships form an important and growing feature of Carnival’s vision for the future in the pursuit of market expansion and profitability. Leon has a wealth of practical experience in the strategic and operational levels of shore side management. He is “very in tune” and alive to the daily issues of practicing as a senior manager. He combines a feet on the ground approach with high level management prowess. His experience & management style has attracted a very positive response from customers, colleagues and government agencies.
Cruise Industry Profiles
Carnival Cruise Line Erika Tache ~ Sr. Director, Product Development, Shore Excursions Erika Tache, a versatile Tour Consultant with a broad expertise and international experience across a wide spectrum of the tourism industry, joined Carnival Cruise Lines in 2001. Erika’s wide-ranging skill set has enabled her to successfully contribute in a variety of roles, including shipboard operations, pre-sales, product management and revenue management. As Sr. Director of Product Development, she is responsible for the global activities and product development of Carnival Cruise Lines’ Tour Operations. As a Regional Lead for Global Destinations Services and Sourcing for Carnival Corporation, Erika will have the responsibility for the Caribbean, Mexico and USA in the procurement and contracting of all tours for all Carnival Corporation Brands.
Terry L. Thornton ~ Sr. Vice President, Nautical & Port Operations Terry Thornton’s background in the cruise industry spans almost 40 years beginning with financial and marketing positions at Norwegian Cruise Line from 1977 to 1982. He then moved on to spend five years at Sea Goddess, where as one of the founders, Thornton played an integral role in launching that new cruise line. Thornton then served as Vice President of Finance for Windstar Cruises for two years prior to joining Carnival Cruise Line in 1989. Thornton joined the Carnival marketing team as Manager of Special Projects and is currently Senior Vice President, Nautical and Port Operations. Terry represents Carnival Cruise Line in the Florida-Caribbean Cruise Association as Chairman of the Marketing Committee.
Elena Trajkovska ~ Product Manager, Shore Excursions Elena joined Carnival in 2005 and has held various shipboard positions and joined the Shore excursion department management role in 2008. She joined the Carnival Adventures Team in 2016 to be working on special projects, Pre-Cruise Allotments and ABG focused initiatives. In 2017 she transitioned into her role as Product Development Manager. Elena is highly involved in product management and innovation in some major Caribbean, Mexican and US ports of call. As Brand Liaison for Global Destinations Services and Sourcing for Carnival Corporation, Priscilla will have the responsibility of ensuring the quality and experience of contracted product for respective ports in the Caribbean, Mexico, Havana and USA for all brands while supporting the operational needs of the CCL brand.
Michael Hunssinger Turek ~ Vice President, Carnival Adventures Mike was born in Chicago and raised in Arizona. He came to South Florida to study at the University of Miami. Mike joined Carnival in 2003, where he was originally part of the Revenue Management team. He has served in a variety of shore side roles, including Guest Experience and Product Development (where his focus was on outdoor deck spaces and guest experiences), Guest Commerce (analytics), and Casino Commercial Operations. Prior to joining Carnival, Mike worked at Royal Caribbean as part of the Revenue Management team, supporting the Royal and Celebrity brands. He has also worked for the Miami Heat in basketball operations and in sports marketing for the University of Miami. He lives in Pinecrest with his wife and two boys. 36
Cruise Industry Profiles
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Celebrity Cruises, operated by Royal Caribbean Cruises Ltd, is consistently recognized as an innovative cruise line committed to excellence in design and service. Celebrity offers discriminating consumers a high-quality cruise vacation at the best possible value. Celebrity Cruises’ passionate dedication to providing guests with a cruise experience that “exceeds expectations” sets them apart from other cruise vacation choices. This extraordinary performance level has become the definition for Celebrity Cruises and has set the standard for today’s expression of what first made cruising famous: high quality, superior design, spacious accommodations, grand style, attentive service and exceptional cuisine. Celebrity invites you to discover Alaska, the Bahamas, Bermuda, the Caribbean, Canada/New England, Europe, Galapagos, the Pacific Coastal, Panama Canal, South America, and the Transatlantic.
Cruise Industry Profiles
Celebrity Cruises Lisa Lutoff-Perlo ~ President & CEO As President and CEO of a multi-billion dollar vacation brand, Lisa Lutoff-Perlo is a high-impact leader in the travel/hospitality industry. Her commitment to opening up the world through travel has brought recognition, awards and invitations for Celebrity Cruises to be applauded for their global impact. Lisa was appointed President and CEO of Celebrity Cruises in December of 2014, making her the first and only woman to lead one of Royal Caribbean Cruises Ltd.’s (RCL) cruise line brands – as well as the first and only female CEO of a publicly traded cruise line on the New York Stock Exchange. A champion for diversity, education and for young women to “raise their hand” as the next leaders of our world, Lisa leads by example by standing-up for what she believes in while encouraging others to do the same. As a leader, innovator and smart disruptor, Lutoff-Perlo raises the bar on all diversity and inclusiveness, removing barriers so that all may thrive. One of her first bold decisions as President and CEO was to hire the first American female captain of a cruise ship, and challenging leadership to raise the men/women ratio on the ship’s bridge, crew and global staff. Lutoff-Perlo’s innovations extend throughout the company. She’s led cutting-edge innovations to develop and launch multiple, next-generation cruise ships including the Solstice Class and highly-anticipated and heralded upcoming Edge Class. Forbes Magazine proclaimed, “This Woman is the Force Behind the World’s Coolest New Cruise Ship.” (March 14, 2017) Lutoff-Perlo leads RCL’s Global Marine Organization, ensuring that the corporation’s $20-billion fleet comprised of 46 ships run safely, smoothly and efficiently. Her transformative leadership has redefined ‘modern luxury’ for Celebrity Cruises. Lutoff-Perlo seeks to open the world for guests with a deeper understanding of what makes a great guest experience: a wide variety of ways to experience compelling destinations, welcoming and unpretentious service, distinctive onboard experiences, and a unique approach to design, culinary and accommodations. Lutoff-Perlo has held a variety of roles during her ladder-climbing 32-year tenure with Royal Caribbean Cruises Ltd. She spent many years within the sales and marketing organizations in varying roles and levels of responsibility, creating a deep understanding of the value of customers. Lutoff-Perlo actively participates in and lends her leadership to a number of regional, philanthropic and women’s organizations. She has received numerous awards for her contributions to gender equality, diversity and inclusion, the travel industry and the South Florida business community.
Cruise Industry Profiles
Costa Cruise Lines 880 SW 145th Ave, Suite 102 - Pembroke Pines, FL 33027 Phone: (954) 266-5600 • Fax: (954) 266-2100 • Website: www.costacruises.com
Costa Cruises is an Italian company that is part of Carnival Corporation & plc, the world’s largest leisure travel company. For 70 years, the ships of the Costa fleet have been travelling the world’s seas offering hospitality and authentic Italian style holidays, distinguished by exquisite food, fine wines, unique shopping experiences, and a comprehensive selection of famous Italian brands. Currently the Costa fleet has 14 ships in service, all flying the Italian flag. Four new latest generation ships will enter into service by 2021: two ships fueled by liquefied natural gas (LNG), the world’s “cleanest burning fossil fuel”, and two ships specifically designed for the Chinese market. Costa represents Italian excellence, and every day surpasses the expectations of its guests with a unique and unforgettable holiday experience. It does this thanks to the approximately 19,000 employees around the world who work to provide the best of Italy on board, with 140 different routes, 250 destinations and 60 ports of embarkation.
Scott Knutson, CTC ~ Vice President Sales & Marketing, Costa Cruises - North America A 33 year veteran of the travel industry, with 30 years in the cruise industry, Scott has spent his career working with the travel agency community. During a twenty year period he played an integral role in the sales organization that helped grow Carnival Cruise Lines into the world’s largest cruise line first as a Business Development Manager in Northern California followed by promotions to Regional Vice President of Sales in the Central and then Southeast Regions of the U.S. where he assumed additional responsibility spearheading New Business Development. In 2008 Scott was named Vice President of Sales for Costa Cruise Lines, North America and, in 2011, assumed additional responsibility for Marketing. He oversees all aspects of sales, marketing and distribution including Field Sales, Strategic Alliances, Sales Operations, Tour Operators, Incentive and Inside Sales. Headquartered in Pembroke Pines, Florida, Scott resides in Lakewood Ranch, Florida with his wife Carol, daughter Kelsey, and sons Logan and Riley, and pup Scooter. 40
Cruise Industry Profiles
Costa Cruise Lines Neil Palomba ~ President Neil Palomba was appointed President of Costa Cruises in February 2015. Palomba joined Costa Cruises as Senior Vice President Hotel Operations & Guest Experience in January 2014. Under Palomba’s guidance, Costa achieved many improvements for guests experience onboard. In addition, he played a key role in developing the new Costa positioning based on the concept of offering “Italy’s finest”, also implementing partnership with famous Italian brands like Illy, Barilla, Agrimontana, Luigi Biasetto and Guido Gobino. Palomba and his team’s contribution also included Costa neoCollection, the new “slow cruising” style launched by Costa onboard smaller ships, and important innovations regarding food & beverage, onboard entertainment and new products designed to engage guests. In his position as President of Costa Cruises, he plans to guide the organization to secure a profitable future through the delivery of innovative and customer oriented solutions with passion, style and quality. Prior to joining Costa, Palomba held various positions with MSC Cruises, ultimately serving as MSC Corporate Operating Officer. From 2010 to 2013 he was also Chairman of the Ports and Infrastructure Sub-Committee of European Cruise Council, representing the main European cruise lines (now CLIA Europe).
Ruben Perez ~ General Manager, Costa Cruises - North America Ruben Perez was named general manager of Costa Cruises North America in 2011, responsible for oversight of all sales and marketing functions at the cruise line’s Pembroke Pines, Florida, office. Prior to that he held several managerial positions in the credit and collection and revenue management departments before being promoted to senior vice president of guest services in 2008. In that role, Perez oversaw the accounting, guest services, groups, special services, air/sea and guest relations departments. Perez has worked for Costa Cruises North America for 35 years, starting in 1983 in the accounting department while studying for his bachelor of science degree in professional administration at Barry University in Miami.
Michael Thamm ~ Group CEO, Costa Group & Carnival Asia Michael Thamm, Group CEO of Costa Group and Carnival Asia, expanded his responsibilities in January 2017 to oversee operations in China and the region in addition to his leadership role over Costa Cruises, Costa Asia and AIDA Cruises. In his existing role as CEO of Costa Group, he has full responsibility for AIDA Cruises and Costa Cruises. He previously served as president of AIDA Cruises from 2004 to 2012 and Senior Vice President Operations of AIDA Cruises from 1993 to 2004. Prior to joining AIDA Cruises, he held various management positions within the cargo shipping division of Deutsche Seereederei (DSR). Thamm, who holds a master’s degree in Economics, is a member of the Executive Committee of the European Cruise Council (ECC), which represents the interests of the world’s most important shipping lines in Europe. He was named North European Cruise Personality of the Year 2011, an award selected by Seatrade and V. Ships. In March 2012, the international cruise associations ECC and Cruise Lines International Association appointed Thamm spokesman for the cruise industry in Germany. Cruise Industry Profiles
Cunard Line 24305 Town Center Drive • Santa Clarita, CA 91355 • Phone: (661) 753-0000 • Fax: (661) 753-0133 Website: www.cunard.com
Cunard Line, one of the world’s most recognized brand names with a classic British heritage, proudly continues a tradition of luxury cruising that began in 1840. With over 160 years of service, Cunard sets the standard of traditional British elegance, superb White Star Service, gourmet cuisine and sumptuous accommodations. Cunard Line, a unit of Carnival Corporation & plc, offers cruise vacations to some of the world’s most exciting destinations.
Josh Leibowitz ~ Chief Strategy Officer & Senior Vice President, Cunard North America Josh Leibowitz joined Carnival Corporation & plc in 2013 as chief strategy officer and was also named senior vice president, Cunard North America in December 2016, where his additional responsibilities include leading Cunard’s North America operations to further expand the brand’s presence. As Chief Strategy Officer, he oversees cross-brand activities to set and deliver the company’s strategy including: guest insights, revenue management and science innovation, coordinated deployment planning, and strategic sourcing. Previously he served as managing partner of the Miami office of the consulting firm McKinsey & Co., and as a leader in the firm’s work in big data and digital sales and marketing. 42
Cruise Industry Profiles
WE FILL SHIPS CRUISE SHIPS ROCKET SHIPS THEME PARKS BEACHES
Million Annual Visitors. ando’s 72 l r O o t t Port Canaveral is the Closest Por This is the theme park capital of the world, and according to Forbes, Orlando is ranked #4 of America’s Fastest Growing Cities. Orlando International Airport is the busiest airport in Florida with annual passenger numbers exceeding 46 Million — one of four international airports within an hour’s drive of Port Canaveral. Next door is Kennedy Space Center — with a robust launch schedule and new growth: SpaceX, Blue Origin, OneWeb Satellites, United Launch Alliance, RUAG Space and more. Explore the business opportunities and secure your future cruise ship berth at Port Canaveral.
Our home ported ships experience 100%+ capacities. At PORT CANAVERAL: • • • •
CONVENIENCE IS BUILT IN:
Some of the world’s biggest and most innovative ships Can accommodate any size ship sailing now or projected $237 M in recent renovations and New Terminal 2020 Land for future growth and year-round berths available
• • • •
Parking garages adjacent to cruise terminals Parking to Ship in minutes | Ship to Beach in minutes Orlando to Port Canaveral on Super Highway 528 — no stoplights Regionally growing at 3X the national average — the best of Florida is here
New $150 Million Cruise Terminal for Carnival Cruise Line’s Newest and Largest Ship — the ﬁrst Clean Energy LNG Ship coming to North America — homeported at Port Canaveral year-round.
CONNECT to our Business Development Team at 321.783.7831, Ext 251 • www.PortCanaveral.com
Disney Cruise Line P.O. Box 10299 • Lake Buena Vista, FL 32830-0299 • Phone: (407) 566-3500 • Fax: (407) 566-3751 Website: www.disneycruise.disney.go.com
Since its launch in 1998, Disney Cruise Line has established itself as a leader in the cruise industry, providing a setting where families can reconnect, adults can recharge and children can experience all the magic that Disney has to offer. Today, Disney Cruise Line continues to expand its blueprint for family cruising with a fleet of four ships – the Disney Magic, Disney Wonder, Disney Dream and Disney Fantasy. Three additional Disney ships are scheduled for delivery in 2021, 2022 and 2023. Guests of Disney Cruise Line sail out of ports around the world on exciting itineraries to the Caribbean, Bahamas, Alaska and Europe, among other destinations. Disney’s private island in the Bahamas, Castaway Cay, is always a highlight for families sailing on Bahamian and Caribbean itineraries. The cruise line operates from its own specially designed cruise terminal in Port Canaveral, Florida, as well as from regional homeports around the world. Disney Cruise Line has earned more than 250 distinguished awards from the travel industry and media recognizing all aspects of the operation, from dining and entertainment, to youth activities and spa facilities.
Cruise Industry Profiles
Disney Cruise Line Russell Daya ~ Executive Director, Marine & Port Operations, Port Developments & Itinerary Planning Russell provides operational direction and support to the Disney Cruise Line fleet for marine and port operations. His responsibilities also include worldwide port developments, itinerary and strategic planning. As part of his role he has responsibility to maintain current, and develop new government and port relationships worldwide. He previously spent five years located in the Disney Cruise Line office in London during the startup and stabilization period of that office, as Director of Marine, Port, Security Operations and Maritime Affairs. Russell is now positioned back in the Disney Cruise Line office in Celebration Florida. He joined Disney Cruise Line in 1998 as the Manager of Marine Operations. From 2002 to 2003, he served as Staff Captain onboard the Disney Magic and Disney Wonder cruise ships. Prior to joining Disney Cruise Line, Russell served for 7 years as a captain for Stena Line Cruise Ferries on various continental routes in Europe as part of his 38 years of maritime industry experience. He is a member of the Nautical Institute, a group dedicated to promoting and coordinating nautical studies and marine.
Bert Swets ~ Senior Vice President, Maritime & Engineering Operations In his current role his focus is on the marine and technical operations, as well as dry docks and the expansion of the fleet. Most recently he was leading the Project Management for Atlantic Region at Walt Disney Imagineering, after he served as vice president of marine and technical operations for Disney Cruise Line and was responsible for the engineering, navigation, security, safety, environmental, itinerary planning, dry dock planning and maintenance aspects of Disneyâ&#x20AC;&#x2122;s four ships and private island, Castaway Cay. Bert began his Disney career in 1996 as part of the new-build team working on the launch of the Disney Magic. He served as manager of technical operations and later as director of purchasing and logistics before being promoted to vice president. Before joining Disney, Bert served as a senior maritime officer and was part of the shipbuilding project team for Holland America Line. Bert has been recognized for his outstanding leadership over the years, being named a Walt Disney World Partner in Excellence in 2001 and a recipient of the 1995 Employee of the Year Award from Holland America Line. A native of the Netherlands, Bert lives in Orlando with his wife and 2 children.
Jim Urry ~ Vice President, Entertainment & Port Adventures As vice president of entertainment and port adventures for Disney Cruise Line, Jim Urry is responsible for the total onboard entertainment experience and age-specific activities for adults, families and children, and also shore excursions. In addition, he oversees all new design and product development in this realm. Currently Urry serves on the Disney Cruise Line Executive Steering Committee. He also serves as Execution Champion of the Disney Cruise Line Wellness Team. With more than 34 years of cruise entertainment experience, Urry joined Disney Cruise Line in September 1999 to launch the Disney Wonder as cruise director. He has been involved in the conception, creation and implementation of all shipboard entertainment and programming components for Disney Magic, Disney Wonder, Disney Dream, and Disney Fantasy. Prior to joining Disney Cruise Line, Urry spent fifteen years as a cruise director for Royal Caribbean International (RCI), where he was responsible for the development and implementation of entertainment for the line. He was also part of the start-up team for five RCI ships. In addition, Urry has been a member of the British Equity Actors Association since 1975. 46
Cruise Industry Profiles
Disney Cruise Line Jeff Vahle ~ President, Disney Signature Experiences Jeff Vahle is the president of Disney Signature Experiences, leading several key growth businesses for the Disney Parks, Experiences and Consumer Products segment and inspiring teams around the world to deliver the company’s unrivaled brand of family vacations. Based in Celebration, Florida, he oversees Disney Cruise Line, Disney Vacation Club, Adventures by Disney, Golden Oak and Aulani, a Disney Resort & Spa. Jeff began his Disney career in 1990 and is a respected senior executive who is committed to driving creativity and innovation, exceeding guest expectations and delivering long-term business growth. During his 28-year career with the company, he has held a series of high-profile leadership roles in operations, engineering, technology and global support services. At Disney Cruise Line, Jeff is responsible for the entire award-winning business, including the Disney Magic, Disney Wonder, Disney Dream and Disney Fantasy cruise ships, as well as Castaway Cay (Disney’s private island in the Bahamas) and Disney’s Port Canaveral cruise terminal. Jeff will also oversee the much-anticipated expansion of Disney’s cruise fleet, with the delivery of three new ships in 2021, 2022 and 2023, all of them showcasing the immersive family entertainment, enchanting storytelling and unparalleled service for which Disney is well known. Since its launch in 1998, Disney Cruise Line has established itself as a leader in the family cruise market, sailing from ports around the world on exhilarating itineraries to the Caribbean, Bahamas, Europe, Alaska, Hawaii and the Mexican Riviera, among others. Jeff also leads the team at Disney Vacation Club, the company’s popular vacation-ownership program. The club offers a portfolio of 14 themed resorts, from its newest property, Copper Creek Villas & Cabins at Disney’s Wilderness Lodge, to Aulani, a Disney Resort & Spa in Hawaii, to properties across Walt Disney World Resort, at Disneyland Resort and in Vero Beach, Florida and Hilton Head Island, South Carolina. A 15th resort, Disney’s Riviera Resort, will open near Epcot in 2019. His other responsibilities include Adventures by Disney, the company’s guided group travel business with nearly 40 itineraries across 30 countries, and Golden Oak, the company’s luxury whole-ownership community of custom homes at Walt Disney World Resort. In addition to his duties with these high-growth vacation businesses (collectively called Disney Signature Experiences), Jeff oversees Global Operations Support & Technology for Disney theme parks worldwide. These teams are responsible for technology, engineering and industrial engineering, maintenance, construction, utilities, manufacturing, sourcing and procurement, and asset management programs at the Walt Disney World Resort in Florida, the Disneyland Resort in California, Disneyland Paris Resort, Hong Kong Disneyland Resort, Shanghai Disneyland Resort and Tokyo Disney Resort. Jeff is actively involved in the Central Florida community, currently serving as chairman of the board of directors for Give Kids the World and previously serving on the Central Florida Salvation Army board of directors. He earned a bachelor’s degree in mechanical engineering from Auburn University and a master’s degree in business administration from Rollins College.
Arnaldo Zanonato ~ Senior Manager, Port Adventures As the Senior Manager, Port Adventures for Disney Cruise Line, Arnaldo Zanonato is responsible for the guest experience ashore by sourcing, developing and contracting shore excursions as well as the aquatics and recreation operation onboard the ships and on Disney’s private island, Castaway Cay. With more than 17 years in the hospitality and cruise industries, Arnaldo joined Disney Cruise Line in 2003 aboard the Disney Magic, where he held a variety of positions in Guest Services, before joining the Port Adventures team in 2007. He was part of the shipboard leadership team on several inaugural itineraries, before relocating to the USA in 2009 to support the shore side operation of the Port Adventures team, where he leads the research, development and operation of port adventures in destinations worldwide. Prior to joining Disney Cruise Line, Arnaldo worked in hospitality at Walt Disney World and in his native country of Brazil, before his first contract at sea working with Island Cruises. Arnaldo holds degrees in both Hotel Management and Accounting and is the current Chairman of the Shore Excursion Committee for the FCCA. Cruise Industry Profiles
Holland America Line 300 Elliot Avenue West • Seattle, WA 98119 • Phone: (206) 281-3535 • Fax: (206) 281-0351 Website: www.hollandamerica.com
Holland America Line’s fleet of 15 ships offers more than 500 cruises to 415 ports in 98 countries, territories or dependencies. One- to 110-day itineraries visit all seven continents, with highlights including Antarctica, South America, Australia/New Zealand and Asia voyages; four annual Grand Voyages; and popular sailings to ports in the Caribbean, Alaska, Mexico, Canada/New England, Europe and Panama Canal. The line currently has a new 2,650-guest ship, ms Nieuw Statendam, under construction at Fincantieri shipyard, with delivery scheduled for December 1, 2018.
Cruise Industry Profiles
Holland America Line Orlando Ashford ~ President As Holland America Line president, Orlando Ashford oversees sales, marketing, revenue management, deployment, itinerary planning, public relations, hotel operations and strategy. Before joining Holland America, Ashford was president of the Talent Business Segment of global consulting firm Mercer. Previously, he was senior vice president, chief human resources and communications officer of Mercer’s parent, Marsh & McLennan Companies. He held executive positions at the Coca-Cola Company and Motorola Inc. Ashford’s book, “Talentism,” examines how technology and human networks can bridge skills gaps, enhance business performance and improve society. Ashford is on the board of ITT Corp., Executive Leadership Council and Streetwise Partners. He holds bachelor’s and master’s degrees in Organizational Leadership and Industrial Technology from Purdue University.
Simon Douwes MM, MNI. ~ Sr. Director, Deployment & Itinerary Planning Simon Douwes is the Senior Director of Deployment and Itinerary Planning for Holland America Line, a subsidiary of the Carnival Corporation & plc. Appointed to this position in March 2002, he has the responsibility of researching, developing and implementing the deployment and itineraries for all vessels in the Holland America Line fleet. Douwes began his career at Holland America Line as a Cadet Officer in 1978. He graduating from the Nautical Academy of Amsterdam in 1980. He steadily rose through the ranks and was promoted to Captain in 1993. He served as Captain on most of the Holland America Line ships between 1993 and 2002. Simon resides on the Kitsap Peninsula in Washington State with his wife Sharon and has two adult children. When not at work he enjoys competitive bicycle racing, appearing in master bicycle races in Washington State. Simon Douwes is a Master Mariner and served on the boards of the Seattle’s Children Theatre and the Kitsap Humane Society.
Cruise Industry Profiles
Holland America Group Lisa Banner ~ Manager, Shore Excursions Lisa first came to Princess Cruises as an intern from the University of Florida in 1998. After graduation, she worked in the Caribbean & Atlantic Shore Operations department for the next two and a half years before pursuing other career moves. She rejoined Princess in 2003 as a Logistics/Shore Excursion Coordinator and then became a Shore Excursion Specialist the following year. Â In 2008, Lisa was promoted to her current position as Manager of Shore Excursions before becoming part of the Holland America Group in 2014. She is responsible for overseeing the development, setup, daily operation, and continual assessment of tour programs in almost 60 ports throughout the Caribbean region for Holland America Line, Princess Cruises and Seabourn.
Donna Silvera-Barnett ~ Manager, Port Operations Donna administers and coordinates all aspects of port operations for the Atlantics (Eastern Canada/East Coast USA) & Bermuda, North Caribbean, Eastern Mexico & Gulf Coast Ports for the Holland America Group â&#x20AC;&#x201C; serving Princess Cruises, Holland America Line and Seabourn, working closely with Port Agents, Port and Government Authorities and vendors to facilitate ship calls and itineraries. Donna has been in travel for a number of years, working with the hotel and airline industries prior to joining Princess Cruises. In addition to her love of travel, Donna enjoys golf, gardening and the outdoors.
Heather Householder ~ Manager, Shore Excursions Heather Householder is Operations and Product Manager of Shore Excursions for Princess Cruises, Holland America Line, Seabourn and P & O Australia, all of which are part of Holland America Group. Her responsibilities include product development and operation management of California Coastal, Mexico, Central America, and South America shore excursion programs. Heather joined Holland America in 2009 and quickly promoted into new roles. She has been a Product Manager for HA Group Shorex since January 2017.
Mary-Ann M. Isinger ~ Manager, Port Operations Born in Vancouver, BC, Mary-Ann began her career in the shipping industry in 1982 and has been an active member of the shipping community throughout. She began her career working a variety of vessels including general cargo, lumber, container, parcel carriers and cruise vessels operations. Mary-Ann, has also worked with Pacific Marine Training Institute, British Columbia Institute of Technology and Canada Coast Guard, where she designed, developed and evaluated a number of programs which included Port Operations, Accounting, Ship Brokering and Chartering, Maritime Geography, Maritime Documentation International Trade and Ship Management. Mary-Ann joined Holland America in 2000 as Manager, Port Operations for Port Everglades and Vancouver. During her tenure, her positioned has expanded to include Western South America, Northern Europe, southern Caribbean, Port Everglades, Tampa and the west coast of Canada. Mary-Ann is currently assigned to the Northern European, Caribbean and Canadian Pacific Northwest regions.
Cruise Industry Profiles
Holland America Group Stein Kruse ~ Group Chief Executive Officer, Holland America Group & Carnival Uk Stein Kruse is group Chief Executive Officer of Holland America Group and Carnival UK, divisions of Carnival Corporation & plc. Holland America Group includes Princess Cruises, Holland America Line and Seabourn, as well as Holland America-Princess Alaska land operations. Kruse also is chairman of the board of MANCO, a U.K.-based entity that oversees the operations of Carnival Australia, including P&O Cruises Australia. Carnival UK encompasses the UK-based brands of Cunard Line and P&O Cruises. Holland America Group and Carnival UK operate 51 cruise ships, with more than 60,000 employees worldwide. Kruse joined Holland America Line in Seattle, Wash., in 1999 as senior vice president, Fleet Operations, with overall responsibility for operations and newbuilds. In 2003 he was named president and chief operating officer and became chief executive officer on Dec. 1, 2004. In January 2011 he was appointed chairman of Seabourn when the company’s corporate headquarters transitioned from Miami, Fla., to Seattle. He was appointed CEO of the newly formed Holland America Group on Dec. 1, 2013, and became Group CEO for Holland America Group and Carnival UK on March 27, 2017. Before joining Holland America Line, Kruse was senior vice president and chief financial officer of North American Operations for global Japanese shipping company “K” Line, where he also oversaw financial activities of seven U.S. subsidiaries and served on the Board of Directors. Prior to that, he was executive vice president and chief operating officer for Radisson Seven Seas Cruises, and president and CEO of Seven Seas Cruise Line. Kruse currently serves on the boards of the U.S. Coast Guard Foundation; World Trade Center Seattle; Saltchuk Resources, Inc.; and the University of Washington Foster School of Business Dean’s Advisory Board. A native of Oslo, Norway, he holds a Bachelor of Science degree from Purdue University and is a graduate of Harvard Business School’s Advanced Management Program. Kruse, his wife and two children reside in Bellevue, Wash.
Ellen Lynch ~ Senior Director, Shore Excursions Ellen Lynch is the Senior Director of Shore Excursions for Princess Cruises, Holland America Line, Seabourn and P & O Australia, all of which are all part of Holland America Group. Her responsibilities include management of over 8,000 unique shore excursions operated on over 40 cruise ships sailing across the globe. This worldwide scope covers over 600 ports, over 135 countries and all seven continents. Ellen leads the department’s product development, operations and strategic planning for the excursion team. Ellen is a 34 year cruise industry veteran. During her career, in addition to Holland America Group, she has held positions, both onboard and ashore, in the Hotel and Shore Excursion departments at Royal Caribbean International, Sitmar and Royal Cruise Line.
Chris Martin ~ Director, Port Operations Chris Martin joined Holland America Line in January 2004 as Manager, Port Operations, administering all port-related matters worldwide for the fleet. Over the years, his responsibilities have included planning and coordination of ports and itineraries, overseeing environmental management aspects for the fleet, and acting as a direct liaison between Holland America Line and various regulatory agencies. Chris was promoted to Director, Port Operations in October 2009. With the formation of the Holland America Group in December 2014, he is now responsible for port operations for Princess Cruises, Holland America Line, Seabourn, and P&O Australia. Prior to joining Holland America Line, Chris spent 9 years with Princess Cruises and Tours managing land-based divisions in Alaska and developing new port agency, shore operations, and port services for emerging destinations. 52
Cruise Industry Profiles
Holland America Group Chris Martin (cont’d)
Chris holds a Bachelor of Arts degree in Business from the University of Puget Sound and a Master of Science in Management Communication from the University of Portland. He currently resides in Seattle, Washington with his wife and three kids
Matthew T. Sams ~ Vice President, Caribbean Relations & Private Islands Sams joined Carnival Cruise line in 1985. In June 1997, Sams was promoted to Vice President of Caribbean Relations for Holland America Line and is responsible for the interests with the various governmental and regulatory agencies with which the company is involved in the Caribbean, Latin America and Florida. He also is responsible for the overall operation of the company’s private island destination, Half Moon Cay, in the Bahamas. Based in Ft. Lauderdale, Florida, Sams is Holland America Line’s representative to the Florida-Caribbean Cruise Association, and is the current Vice Chairman of the Operations Committee. He and his wife Michelle, whom he met on a cruise to Alaska in 1979, reside on Ft. Lauderdale Beach.
Bill Sharp ~
Vice President, Port & Shore Operations
Bill Sharp is Vice President, Port and Shore Operations for the Holland America Group; representing the brands of Princess Cruises, Holland America Line, Seabourn and P&O Australia. He is responsible for overseeing worldwide port and shore operations for the combined fleet of ships representing all four brands. He reports directly to Paul Goodwin, Executive Vice President of Onboard Revenue, Port and Shore Operations. Sharp began his career with Holland America Line as Director of Port Operations in April 1996, bringing a strong background in port operations. Prior to Holland America Line Sharp held the position of Vice President of Operations at Southeast Stevedoring Corp. and Cruise Line Agencies of Alaska where he spent 16 years working throughout Alaska overseeing cruise and cargo port operations. Following Seabourn’s transition under Holland America Line in 2011, Sharp began to assume roles for both companies. His responsibilities included Fleet Security and Freight & Logistics in addition to Port Operations. In 2013 Sharp assumed his current position under the Holland America Group. Sharp has served on several industry working committees for the Northwest Cruise Association and Alaska Steamship Association, Friends of Maritime, Seattle and on the Advisory Board for Junior Achievement of Washington. He resides in Sammamish, Washington.
Elena Vlad ~
Director, Shorex Excursions, Product Development & Operations
Elena Vlad is the Director of Shorex Excursions, Product Development and Operations for Holland America Line, Princess Cruises and Seabourn, all of which are all part of Holland America Group. Her responsibilities include management of over 8,000 unique shore excursions operated on over 40 cruise ships sailing across the globe. This worldwide scope covers over 600 ports, over 135 countries and all seven continents. Elena leads the department’s product development, operations, inventory and talent management team. Elena has worked in the cruise industry since 1999. During her career, she has held different positions, both onboard as a Shorex Manager and Corporate Shorex Manager Trainer and shore side as a Product Manager and Director of Administration and Talent Management.
Cruise Industry Profiles
MSC Cruises (USA) 6750 North Andrews Avenue, Fort Lauderdale, FL 33309 Tel: (954) 772-6262 • Fax: (954) 776-5836 Website: www.msccruises.com
MSC Cruises, part of the MSC Group is the Swiss-based, world’s largest privately-owned cruise line and brand market leader in Europe and South America, sailing year-round in the Mediterranean and the Caribbean. Seasonal itineraries cover northern Europe, the Atlantic Ocean, Cuba and the French Antilles, South America, southern Africa, China and Abu Dhabi, Dubai and India. The MSC Cruises experience embodies the elegant side of the Mediterranean to create unique and unforgettable experiences for guests, through discovery of the world’s cultures, beauties and tastes. Its fleet comprises 15 of the most modern ships at sea. Under its ambitious industry-unprecedented €11.6 billion (≈$13.5 billion USD) investment plan, the fleet is set to expand to 25 mega-cruise ships by 2026. To date, MSC Cruises has designed six new ship classes, all prototypes that push the boundaries of marine architecture and design. MSC Cruises’ vacation experiences are sold across the globe through a distribution network in 70 countries. The Company employs over 23,500 people worldwide, both ashore and on board its ships. MSC Cruises is part of MSC Group which is comprised of leading transport and logistics companies. 54
Cruise Industry Profiles
MSC Cruises (USA) Roberto Fusaro ~ President, MSC Cruises USA Roberto Fusaro, president of MSC Cruises USA, is a MSC Cruises veteran, previously serving as a long-time manager in the company’s South America division. Fusaro began his tenure with MSC Cruises in 2005 and has been engrained in the cruising industry for more than 20 years. Previously within MSC Cruises, Fusaro steered the company’s business in South America to become the leading cruise line in the region. He joined the U.S. division of the company in August 2016 and is focused on driving strategic growth in the market as MSC Cruises significantly expands its presence in North America, including the arrival of the cruise line’s new next-generation ship, MSC Seaside, to PortMiami in December 2017. Growth in the North American market is set to continue and as of fall 2019 three of the cruise lines newest, most innovative ships will serve the region – MSC Divina, MSC Seaside and MSC Meraviglia. In addition, MSC Armonia will also serve the region sailing from Miami to Cuba beginning December 2018. Born and raised in Buenos Aires, Argentina, Fusaro’s background is in accounting and finance. He began his career at Arthur Andersen, working as a CPA while simultaneously earning his MBA at the University of Chicago. In 1993, Fusaro joined Costa Cruises, igniting a longstanding career in the cruising industry. Backed by one of the world’s largest container shipping companies, MSC Cruises is the Swiss-based, world’s largest privately-owned cruise line and brand market leader in Europe and South America. The company has emerged as a fast-rising star, winning multiple industry awards over the years for its world-class entertainment, unique itineraries and authentic international cuisine. MSC Cruises is the largest privately owned cruise line in the world with a fleet of 15 ultra-modern, highly innovative and elegantly designed cruise ships sailing around the world. Under an industry-unprecedented €11.6 billion (~$13.5 billion USD) investment plan, the fleet is set to expand to 25 mega-cruise ships by 2026. Fusaro currently lives in Sunny Isles Beach, Fla. and works out of the Fort Lauderdale-based office of MSC Cruises.
Albino di Lorenzo ~ Vice President, Cruise Operations Albino began his career with MSC Cruises as O.B. Revenue Manager in 2007. In 2008, he moved to the United States as the Operations Manager for the USA Office and later became the Director of the Department. Promoted to Vice President in 2013, he currently oversees the cruise and hotel operations for North America, which includes a dedicated team in charge of Passenger Services, Cruise Operations, On Board Events, Ground Services and Pre/Post Cruise Packages. He also works in close contact with Port and Marine Operations worldwide to develop new and different itineraries for the North American sailings.
Valentina Pietropaolo ~ Manager, Shore Excursions Valentina began her career with MSC Cruises in 2010 when she joined the MSC USA Office team as a Shore Excursions Coordinator. Promoted to Shore Excursions Manager in 2013, she is currently responsible for overseeing the entire Caribbean and Canada New England program, including defining tours in program and tour operations for all ports called during the Caribbean / North American and Canada New England Season. Originally from Naples (Italy), Valentina moved to the United States and lives now in Fort Lauderdale. She is fluent in Italian, English, French and Spanish.
Cruise Industry Profiles
MSC Cruises (USA) Gianluca Suprani ~ Head of Global Port Development & Shore Activities Gianluca Suprani is MSC Cruises Head of Global Port Development & Shore Activities, as well as member of the CLIA Global Port & Destinations Committee. Mr Suprani leads MSC Cruises’ strategic engagement with the ports community through the establishment of shore excursions, shore activities and port development initiatives, while heading over 200 employees ashore and on-board. His cruising career took off at Costa Cruises in 1994 where he began in Italy, then worked in Miami, the Caribbean and finally settled as a Costa representative in Havana, Cuba. After leaving Costa Cruises in 1998, he remained in Cuba as Managing Director of Silares Terminales Caribe, operator of the cruise terminal in Havana and Santiago de Cuba. Following Cuba, his professional experience continued in Madrid with tour operator Pullmantur, where he became Director of Port Operations, Shore Excursions and Bunker. As a member of Pullmantur’s Executive Committee, Mr. Suprani was involved in several innovative South American itinerary projects. In 2010, he joined MSC Cruises as Corporate Shore Excursion Manager. At MSC Cruises, he is spear-heading the creation of the marine reserve and mega-destination Ocean Cay in the Bahamas; he also led major destinations research initiatives and continues to establish efficient ground operations. He aims to continue growing MSC’s leadership for all shore operations.
Richard E. Sasso ~ Chairman, MSC Cruises USA Rick Sasso, Chairman of MSC Cruises USA, has been a popular and well-respected figure in the cruise industry for more than 46 years. In April 2004, Sasso was appointed President of MSC Cruises USA and was tasked with positioning MSC Cruises for growth in the North American market. In August 2016, Sasso assumed the role of Chairman of MSC Cruises USA, focused on preparing the market for the next stage of MSC Cruises’ growth in the region, beginning with the arrival of the cruise line’s next-generation ship MSC Seaside in Miami in December 2017. In 1999, Sasso was named “Cruise Industry Executive of the Year” by a leading travel industry trade magazine. In 2011, he received the coveted “Hall of Fame” recognition from the Cruise Lines International Association (CLIA) for his many efforts and accomplishments that have led to significant contributions in the growth of cruise vacations. Over the years, he has also served as Chairman of both CLIA and the Florida-Caribbean Cruise Association (FCCA) as well as Chairman of CLIA’s Marketing Committee. After holding key positions at Costa Cruises and Chandris Cruises, Sasso joined the senior management team that launched Celebrity Cruises in 1990, and then served as CEO, playing an instrumental role in establishing it as a top premium cruise line. In 2012, Sasso published Unselfish World, a book based on his philosophy of encouraging ourselves and others to be the most unselfish individuals we can be. Sasso lives in Ocean Ridge, Florida, with his wife of 46 years, Carmen. He has two grown children and three grandchildren.
Cruise Industry Profiles
MSC Cruises Pierfrancesco Vago ~ Executive Chairman Pierfrancesco Vago is MSC Cruises’ Executive Chairman since 2013. Prior to that, as Chief Executive Officer, he oversaw the Company’s expansion, achieving an industry-unprecedented 800% growth from 2003 to 2013. Mr Vago leads the MSC Cruises’ ongoing strategy and long-term vision from the Company’s headquarters in Geneva, Switzerland. He has spearheaded the launch of the Company’s unprecedented 10-plus year investment plan, supporting the next phase of MSC Cruises’ growth. The plan encompasses 13 new next-generation cruise ships coming into service between 2017 and 2026, reflecting a capital investment of €11.6 billion. This will result in MSC Cruises’ passenger capacity tripling in just ten years. Mr Vago entered the MSC Group in 2000, piloting a joint venture between the Italian-based ferry company SNAV and the Hoverspeed Sea container Group. In 2001 he rose to the position of Line Manager for the USA, Mexico and Canada within the Group’s container shipping business, MSC Mediterranean Shipping Company. Mr Vago also oversees all of the MSC Group’s subsidiaries with strategic relevance to the tourism sector. In January 2014 Mr Vago became Chairman of CLIA Europe, the European branch of the cruise industry’s global association, a position that he held until December 2016. During this time Mr Vago led CLIA Europe to take an increasingly more central role in engaging with all the relevant European and national authorities and legislative bodies across the Continent, with a particular focus on Brussels, and in close cooperation with CLIA Global. As a member of CLIA’s Global Executive Committee, Mr Vago remains closely involved in the cruise association’s work and activities. He is also a member of the European Executive Committee and Board. Today, MSC Cruises is the world’s largest privately-owned cruise company and the fourth largest overall. It is also the brand market leader in Europe, South America and South Africa, employing over 16,000 staff and with offices in 45 countries. Mr Vago is married, with two children.
Cruise Industry Profiles
Norwegian Cruise Line Holdings Ltd. 7665 Corporate Center Drive • Miami, FL 33126 • Phone: (305) 436-4000 • Fax: (305) 436-4120 Website: www.ncl.com
Norwegian Cruise Line is the innovator in cruise travel with a 51-year history of breaking the boundaries of traditional cruising. Most notably, Norwegian revolutionized the cruise industry by offering guests the freedom and flexibility to design their ideal cruise vacation on their schedule with no set dining times, a variety of entertainment options and no formal dress codes. Today, Norwegian invites guests to enjoy a relaxed, resort-style cruise vacation on some of the newest and most contemporary ships at sea with a wide variety of accommodations options, including The Haven by Norwegian®, a luxury enclave with suites, a private pool and dining, concierge service and personal butlers. Norwegian Cruise Line sails around the globe, offering guests the freedom and flexibility to explore the world on their own time and experience up to 27 dining options, award-winning entertainment, superior guest service and more across all of the brand’s 16 ships.
Cruise Industry Profiles
Norwegian Cruise Line Holdings Ltd. Frank J. Del Rio ~ President & Chief Executive Officer, Norwegian Cruise Line Holdings Ltd. Frank J. Del Rio is the president and chief executive officer of S&P 500 company Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH), which operates Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises. Del Rio assumed this role in January 2015. Under his leadership, Norwegian Cruise Line Holdings has grown to a fleet of 26 ships and has achieved significant milestones including the first sailings to Cuba in over 50 years by an established North American cruise brand; the successful introduction of five new vessels to the company’s fleet, including Seven Seas Explorer, the most luxurious ship ever built, and Norwegian Bliss, the most successful newbuild in the company’s history; and the introduction of the company’s latest island destination, Harvest Caye in Belize, all while delivering double-digit annual revenue and adjusted EPS growth. The company also has firm orders for eight additional cruise ships to be delivered from 2019 through 2027. Previously, Del Rio served as chairman and chief executive officer of Prestige Cruise Holdings, Inc., the parent company operating both Oceania Cruises and Regent Seven Seas Cruises. Del Rio founded Oceania Cruises in 2002, and in doing so, created a new “upper premium” market space in the cruise industry. Under his leadership the line has grown from a fledgling start-up with one 684-passenger ship to a dominant player in the upscale cruise market with six ships totaling 5,300 berths, including the addition of two highly acclaimed 1,250-passenger sister ships, Marina and Riviera. In 2008, Prestige Cruise Holdings acquired Regent Seven Seas Cruises and quickly completed a turnaround which positioned Regent Seven Seas Cruises as the market leader in luxury cruising and in turn positioned Prestige Cruise Holdings as the premier operator of upscale cruise brands. Del Rio, who was born in Havana, Cuba and emigrated to the United States in 1961 at age six, earned his bachelor’s degree in accounting from the University of Florida and is a Certified Public Accountant. He and his wife, Marcia, have two children and four grandchildren and live in Coral Gables, Florida.
Christine Manjencic ~ Vice President, Destination Services Operations Christine Manjencic is Vice President of Destination Services Operation. Manjencic is respon-sible for all operations of Shore Excursions, Land Programs, Hotel Programs and sales of shore Excursions on Groups and Charters for all 3 Brands of Norwegian, Oceania and Regent Seven Seas Cruises. Manjencic joined Oceania Cruises in 2004 as Destination Services Manager on board the company’s 2nd vessel MS Insignia. After spending 5 years opening up new destinations and vessels for Oceania she moved to Oceania Headquarters in Miami and has been promoted to subsequent positions including Land Operations Manager, Director and Sr Director of Product Development focusing and developing the company’s extensive Land Programs. Manjencic has been involved in the Cruise industry for more than 25 years, starting at a young age of 20 years old on her very first cruise ship of Sun Line Cruises. Starting in the Cruise Office and venturing into Shore Excursion Christine has travelled every cruising destination. She resides in Cutler Bay with her husband whom she met onboard Oceania and their 7 year old son.
Jennifer Marmanillo ~ Director, Itinerary Planning Jennifer Marmanillo joined Norwegian Cruise Line in August 2001. Currently, as Director, Itinerary Planning, Jennifer is responsible for itinerary design and implementation, port research and ship schedules. Prior to itinerary planning, Jennifer held various positions in the Shore Excursion-Product Development and Land Services departments at Norwegian. Jennifer holds Bachelors in Hospitality Management from Florida International University. 60
Cruise Industry Profiles
Norwegian Cruise Line Holdings Ltd. Steve Moeller ~ Vice President, Commercial Development Steve Moeller is Vice President of Commercial Development for Norwegian Cruise Line Holdings. He was appointed to this position in February, 2015. Moeller is responsible for all Commercial activities which are relative to Port and Destination Services for all 3 brands (Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises). This includes the appointment of the Tour Operators, Ground Operators and Port Agents in more than 480 destinations worldwide, along with maintaining the relationship of said Operators and Agents, as well as negotiating new Port Agreements in many of the destinations that NCLH vessels call into. Moeller joined Regent Seven Seas Cruises in 2003 in the Finance Department and joined Prestige Cruise Holdings after the acquisition of Regent Seven Seas Cruises by Oceania Cruises in 2008. He remained in the Finance Department until he was promoted to Vice President Port and Destination Services in 2011. He later joined Norwegian Cruise Line Holdings after the acquisition of Prestige. Moeller has been involved in the Cruise industry for more than 30 years, starting in the Accounting Department for Norwegian Cruise Lines and holding various other Finance positions for Cunard Lines and American Classic Voyages over the years, until making it back to Norwegian. Moeller earned his Bachelorâ&#x20AC;&#x2122;s Degree from Barry University. He resides in Miami Beach and has one daughter.
Jose Negron ~ Vice President, Strategic Port Development Jose M Negron recently joined NCL in January 2018 as Vice President of Strategic Port Development. He oversees the operations of NCLHâ&#x20AC;&#x2122;s Harvest Caye in Belize, and evaluates new ports and destinations from an operational, technical and compliance perspective. Prior to joining NCLH, Jose was Director of Port Operations for Carnival Corporation where he managed their private destinations and was involved in their development. Jose is seasoned in the hospitality industry with over 30 years of experience, opening world-class resorts in Hawaii, Cayman Islands, Colorado, Puerto Rico, and Panama. In Puerto Rico, he was managing the only 5-diamond resort in the Caribbean. Jose is originally from New York, and now resides in Miami, FL. He enjoys spending time with his wife and four kids, and loves practicing Brazilian Jiu-Jitsu and cross-fit training.
Mario Parodi ~ Vice President, Port Operations & Itinerary Planning Born and raised in Genova, Italy, Mario graduated at the local Nautical Institute San Giorgio in 1985.He started his maritime career as a Sergeant for the Italian Navy before becoming a Deck Officer on Ocean Going Cargo and Cruise vessels. After his days at sea, he managed Port Operations for Evergreen in the port of Genova Voltri, Italy before moving to Florida in 1997. In the U.S. he worked as Office Manager for Direct Ship Supply in Fort Lauderdale, Agent Repair and Maintenance at Carnival Cruise Lines in Miami and spent 8 years as a Port Agent for commercial and cruise ships at Eller & Co in Port Everglades. Mario joined Prestige Cruise Holdings in 2008. In March 2015 he was appointed Vice President Port Operations & Itinerary Planning for Norwegian Cruise Lines Holdings.Currently Mario is responsible for preparing worldwide itineraries and port operations for all 3 brands (Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises). Cruise Industry Profiles
Norwegian Cruise Line Holdings Ltd. Capt. Luigi Razeto ~ Senior Vice President Marine Operations Born in Genova Italy, Captain Razeto grew up in Camogli a small fisherman village that since the year 1780 is hosting one of the oldest nautical academies in Europe and probably in the world. Captain Razeto graduated from that Academy in 1984. After Graduation he started immediately his seagoing career sailing mostly with Costa Cruise Lines alternating some contracts with Navigazione Alta Italia on board the owned SAHT (Salvage Anchor Handling Towing) Vessels. During his seagoing career Captain Razeto covered different deck department positions up to Second in Command. In 1998 he started his shore side career covering different assignments, including: Manager Marine/Port Operation/Safety at Martinoli Ship Management SAM, Safety and Quality Superintendent at Costa Cruise Lines, SMS and Quality Assurance Director at Carnival Cruise Lines, VP Nautical Operation & Compliance at Prestige Cruise Holdings. Captain Razeto is now the Senior Vice President Marine Operations at Norwegian Cruise Line Holdings and is in charge of Marine Safety, Environmental Protection, Public Health, Medical Policies, Nautical Operations, Surveillance and Security, and Global Fuel procurement for the managed brands (NCL, NCL America, Oceania Cruises and Regent Seven Seas Cruises) along with responsibility over the NCL owned island of Great Stirrup Cay in the Bahamas â&#x20AC;&#x201C; Berry islands. Captain Razeto is a reservist of the Italian Coast Guard (a branch of the Italian Navy) honorably discharged with the rank of Sergeant Major.
Carl Robie ~ Senior Vice President & CPO Supply Chain Management Carl Robie is the Sr. Vice President of Supply Chain and Logistics Management for Norwegian Cruise Line Holdings Ltd. Reporting to the CEO, Robie is responsible for all supply chain activities supporting Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises. Robie joined Norwegian Cruise Line Holdings Ltd. as of April 2016. He has held Sr. Management positions previously in the cruise industry, and most recently was a senior supply chain leader in the restaurant industry. Robie has been involved in the cruise, hospitality, and restaurant industry for over 25 years holding Sr. Management positions at TGI Fridays, Carlson Companies, Disney Cruise Line, Crystal Cruises, and Royal Viking Line.
Howard Sherman ~ Executive Vice President, Onboard Revenue & Destination Services Howard Sherman is Executive Vice President of Onboard Revenue and Destination Services for Norweigian Cruise Lines Holdings. He was appointed to the position in September of 2016. Mr. Sherman oversees a diverse portfolio of departments within all three of the NCLH Corporation Brands: Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas. As such, he is responsible for the daily operations of Air and Sea, Casino Operations, Onboard Revenue, Destination Services, Commercial Development, Government Relations, Itinerary Planning and Land-Based Construction Projects. Sherman began his career in the cruise line industry in 1995 as Senior Director of Strategic Planning for Renaissance Cruises. Since then, he has held various positions within Oceania Cruises and later Prestige Cruise Holdings headquartered in Miami, including VP of Revenue Management, SVP of Revenue Management and EVP of Revenue Management. As Prestige became part of NCLH, Mr. Sherman was appointed EVP of Revenue Management at NCLH and later transitioned into his current position. Mr. Sherman is a native of New York and currently lives in South Florida with his lovely wife and two teenage sons. 62
Cruise Industry Profiles
Norwegian Cruise Line Holdings Ltd. Andrew Stuart ~ President & Chief Executive Officer, Norwegian Cruise Line Andy Stuart is President and Chief Executive Officer for Norwegian Cruise Line, appointed to this position in September 2016. In this role, he is responsible for ensuring that Norwegian excels in every facet and that the company continues to produce industry leading financial results, while bringing new ideas and ways of doing business that improve guest satisfaction and team member involvement. A 30-year company veteran, Stuart has been instrumental in building the Norwegian brand and strengthening relationships with travel partners. He most recently served as President and Chief Operating Officer and, prior to that, Executive Vice President of Global Sales and Passenger Services, where his primary objective focused on ensuring Norwegian continued to enhance and strengthen its relationships with travel partners as its primary distribution system. He had recently announced a 40 percent increase in the overall sales team for Norwegian to promote the long-term success of its valued travel partners. He introduced Partners First in 2011, the company’s corporate philosophy of always putting its travel partners first in three key areas: investment in long-term travel partner success; a complete focus on being easy to do business with; and a commitment to travel partners on direct business. He also served as Chief Product Officer, responsible for delivery of the Freestyle Cruising product across the Norwegian fleet, ensuring that it provided exceptional value and quality for guests and was consistent with the marketing and brand positioning of the company. Stuart joined Norwegian in 1988 and served as the company’s Sales and Marketing Director in the United Kingdom until December 1996. He was named Vice president of sales planning and relocated to the company’s Miami headquarters in January 1997. He was promoted to senior vice president of passenger services in 1998, and in 1999, named senior vice president of Norwegian sales. In 2000, he was promoted to senior vice president of marketing and sales. In 2003, Stuart was named executive vice president of marketing, sales and passenger services. Originally from the United Kingdom, Stuart has a bachelor’s of science degree from Bournemouth University. He has previously served as Chairman of the Cruise Lines International Association. He is an active participant on social media and can be found @nclandy on Twitter.
Sandi Weir ~ Vice President, Destination Development & Government Relations Sandi Weir is Vice President of Destination Development and Government Relations. In this role she is responsible the strategic initiatives of destination development for Norwegian, Oceania and Regent Seven Seas. Weir also manages the corporation’s relationships with local government authorities as well as the communities where the ships call. Weir joined Norwegian Cruise Line in 2005 in the Hawaii offices as their operations of the US Flagged Cruise Ships were significantly expanding. Weir held the position of Director, Business Development while Norwegian was investing in shore-side businesses, purchasing a State-wide motor coach company and a building a Hawaiian luau experience (dinner show). Gradually Weir assumed the role of President these two entities, Polynesian Adventure Tours, LLC and PAT Tours, LLC. During 2017 both entities were sold to a third-party and Weir transferred to the Miami headquarters to assume her current role. Prior to Norwegian Weir held positions at Cendant Corporation in their travel division. She began her career in the Oil and Gas industry in Calgary, Canada. Weir has a Bachelor of Commerce degree (Honors) and is a CPA.
Cruise Industry Profiles
Oceania Cruises 7300 Corporate Center Drive â&#x20AC;˘ Miami, FL 33126 Website: www.oceaniacruises.com
When it launched in 2003, Oceania Cruises created an entirely new segment of cruising, with elegant mid-size ships, destination-rich itineraries, luxurious accommodations, world-class cuisine and exceptional anticipatory service, all at an extraordinary value. Today, Oceania Cruises visits more than 330 ports around the globe on six award-winning ships that provide guests the opportunity to enjoy an intimate, refined and casually elegant travel experience. The leader in destination cruising, Oceania Cruisesâ&#x20AC;&#x2122; distinctive itineraries call on the perfect mix of must-see marquee, boutique and off-the-beaten-path ports. Multiple overnight calls afford an in-depth, enriching destination experience and allow travelers to immerse themselves in the cuisine, culture and history of the ports visited. 64
Cruise Industry Profiles
The French port of call in the Caribbean... VoilĂ ! Strong and unique culture
This Caribbean island boasts modern cruise terminals only a stoneâ&#x20AC;&#x2122;s throw from safe and vibrant urban centers, local gourmet cuisine, unspoilt nature, and exciting excursions for everyone. A warm Creole welcome awaits you in Martinique!
World-class rums and fine gastronomy
Pointe Simon Terminal in Fort-de-France Bay
Visit us today
Land of natural wonders
THE POWER OF A PREMIER CRUISE PORT There are so many reasons to choose Port Everglades. Our modern, efficiently operated terminals make transit a breeze. Weâ&#x20AC;&#x2122;re just two miles from FLL international airport, and minutes from world-famous beaches. Plus, weâ&#x20AC;&#x2122;re fully scalable. We can accommodate any size ship or passenger volume, moving passengers from curb to ship in just 15 minutes. Year-round berthing available. Discover how Port Everglades propels your business forward in powerful new ways. Visit porteverglades.net or call 800-421-0188.
P&O Cruises Richmond House, Terminus Terrace • Southampton SO14 3PN, UK Website: www.pocruises.com
If you want your holiday to be extraordinary, you’ve come to the right place. Choose P&O Cruises, where the extraordinary happens every day. Imagine awaking to a new view each morning; enjoying service unlike anything on land; visiting more beautiful and vibrant places in one holiday than most people see in years; dining in exclusive restaurants; doing what you want, when you want. You can enjoy a spontaneous modern holiday. Or you can experience cruising with all the traditions. P&O’s quality of service and attention to detail let you experience a world that is both carefree and tailored to you. You can explore the world with P&O at the same time as experiencing the very best of British heritage on board P&O’s fleet of eight ships offering something for everyone—from large ships to something modest in size, and from family-friendly to exclusively for adults.
Cruise Industry Profiles
Princess Cruises 24305 Town Center Drive • Santa Clarita, CA 91355 • Phone: (661) 753-0000 • Fax: (661) 753-0133 Website: www.princesscruises.com
One of the best-known names in cruising, Princess Cruises is a global premium cruise line and tour company operating a fleet of 17 modern cruise ships, carrying two million guests each year to more than 380 destinations around the globe, including the Caribbean, Alaska, Panama Canal, Mexican Riviera, Europe, South America, Australia/New Zealand, the South Pacific, Hawaii, Asia, Canada/New England and World Cruises. A team of professional destination experts has created more than 150 award-winning itineraries, ranging in length from three to 111 days and Princess Cruises has been continuously recognized as “Best Cruise Line for Itineraries.” Princess Cruises continues its multi-year, “Come Back New Promise” – a $450 million-dollar product innovation and cruise ship renovation campaign that will continue to enhance the line’s onboard guest experience. These enhancements result in more moments of awe, lifetime memories and meaningful stories for guests to share from their cruise vacation. The product innovations include partnerships with award-winning Chef Curtis Stone; engaging entertainment inspired shows with Broadway-legend Stephen Schwartz; immersive activities for the whole family from Discovery and Animal Planet that include exclusive shore excursion to onboard activities; the ultimate sleep at sea with the award-winning Princess Luxury Bed and much more. Three new Royal-class ships are currently on order with the next new ship, Sky Princess, under construction scheduled for delivery in October 2019. Princess recently announced that two new (LNG) ships which will be the largest ships in the Princess fleet, accommodating approximately 4,300 guests with expected delivery in 2023 and 2025. Princess now has five ships arriving over the next six years between 2019 & 2025.
Deanna Austin ~ Chief Commercial Officer Deanna Austin was appointed chief commercial officer for Princess Cruises worldwide in 2017 having served the company for 30 years. She leads the teams responsible for global deployment, revenue management, and all commercial operations for Princess Cruises, encompassing 2 domestic and 12 international offices including United Kingdom, Australia, China, Japan, Taiwan, Korea, Hong Kong, and Singapore. Her team is also accountable for managing the commercial relationship with international sales agents licensed to sell Princess Cruises in other regions around the world. 68
Cruise Industry Profiles
Princess Cruises Deanna Austin (cont’d) Overseeing the deployment of the Princess Cruises fleet of 18 ships carrying nearly two million passengers, Austin leads a dedicated team of destination experts, creating more than 150 award-winning itineraries ranging in length from three to 111 days. She has launched a number of new itineraries and deployments for Princess Cruises, including the first journey to Antarctica and the first mega-ship to sail in Asia. Recently, Austin played an integral role in creating the commercial strategy, developing new homeports, and expanding guest sourcing in Japan, China, and Taiwan, plus numerous other ports of call throughout the Asia-Pacific region. Through these efforts, Princess Cruises is regularly recognized as “Best Cruise Line for Itineraries.” The scale and complexity of Princess’ deployments across source markets and destinations has been critical to its success and drives a significant proportion of the bottom line profitability for the brand. Along with deployment, as the head of commercial planning, Austin also oversees all revenue management and supporting commercial decisions including pricing initiatives, sales policies, and promotional programs globally. These programs generate demand across various source markets, and offer the most competitive sales propositions in order to maximize the commercial appeal for Princess’ cruise vacations. Austin joined Princess in market planning in 1987 and quickly progressed to director of the department by 1995. In addition to her leadership of global deployment and pricing strategies, she assumed responsibility for revenue management when she was promoted to vice president in 1997. Austin was elevated to senior vice president in 2004, and since this time has overseen various functions for the company including marketing, customer service, shore excursions, and air planning, while also continuing to be responsible for global deployment and revenue management. In addition to advancing the leadership and development of women within the Princess organization, Austin has been an active supporter of the Girl Scouts of Greater Los Angeles since 2004. She supports numerous troop activities and speaking engagements at Girl Scout events, and volunteers with Girl Scouts to benefit various non-profit organizations across the community. Austin holds a Master of Business Administration from California State University, Northridge, and a Bachelor of Arts in Marketing with a minor in French from the University of Utah. She resides in La Cañada, Calif. with her husband and three children.
Crystal Morgan ~ Director, Deployment Planning Crystal Morgan is the Director Deployment Planning for Princess Cruises. Crystal has been involved in deployment and itinerary planning since transitioning from the Shore Excursions group in 2002. In this role, Crystal has expanded the deployment team into a dedicated and passionate group responsible for the planning of the entire Princess Cruises fleet of 18 vessels, ranging from 670 passengers to 3,600 passengers. Crystal was at the strategic core for Princess Cruises’ deployment expansion into the Japan, China and Taiwan markets starting in 2013. Under Crystal’s tenure, Princess Cruises has won numerous itinerary awards, including Best Itineraries from Recommend Magazine for a record-setting 12 times. Crystal travelled the world as an Onboard Shore Excursion Manager with Princess Cruises before moving the corporate offices in Los Angeles.
Jan Swartz ~ Group President, Princess Cruises and Carnival Australia
Jan Swartz serves as president of Princess Cruises, a role she has held since 2013, after serving more than 15 years in senior leadership roles for the premium cruise line. She leads a global cruise and tour company, which operates a fleet of 17 modern ships, Alaska wilderness lodges and leads the team that introduced the Princess Cruises brand throughout Asia. Swartz also serves as group president of Carnival Australia, a role to which she was appointed in December 2016. As group president she provides executive leadership for seven brands and is accountable for P&L for P&O and Princess Cruises in Australia. In 2018, Jan was appointed to the board of directors of MGM Resorts. She holds an MBA from Harvard Business School. Cruise Industry Profiles
Pullmantur Cruises Calle de la Mahonia, 2, 28043 â&#x20AC;˘ Madrid, Spain â&#x20AC;˘ Tel: +34 902 09 55 12 Website: www.pullmantur.es
With a history of over 40 years, Pullmantur is a hospitality group offering products in Europe and Latin America. The group is comprised of the following business units: cruises, tour operations, land circuits and city tours, MICE, regular and charter airline, and a retail network of travel agencies. Pullmantur, a leading company in Spain, offers vacation cruises onboard its modern fleet of ships, with a daily capacity of more than 12,000 passengers. As a tour operator, the company offers vacation packages to the Caribbean and land circuits in Europe and Africa. The group also runs Pullmantur Air with a fleet of four Boeing 747- 400 planes operating regular and charter flights to the Caribbean, and sub-charters to third parties, transporting half a million passengers a year. In its retail division, it integrates Nautalia Viajes with more than 200 points of sale in Spain. The group, headquartered in Madrid, employs over 7,000 professionals and has business delegations in Brazil and France and commercial offices in Mexico and Portugal. The company currently generates more than 65 percent of its business in international markets and is the holiday choice for more than one million travelers per year worldwide. Cruise Industry Profiles
Regent Seven Seas Cruises 7300 Corporate Center Drive • Miami, FL 33126 Website: www.rssc.com
Regent Seven Seas Cruises® offers voyages to more than 250 ports around the continents, with luxury vessels designed for guests numbering in the hundreds, rather than the thousands. The ambiance on board is personal, individual and accommodating, and all ships share certain distinctions in accommodations, service, dining and amenities that elevate them to the lofty vantage point of an enviable six stars. From extended leisurely voyages with long, rejuvenating days at sea, to cruises that explore one coveted region of the world in depth, the ships of Regent Seven Seas Cruises® are the most luxurious way to explore.
Cruise Industry Profiles
Regent Seven Seas Cruises Jason M. Montague ~ President & Chief Executive Officer Jason Montague is president and chief executive officer for Regent Seven Seas Cruises®. He was appointed to this position in September 2016. In this role, Montague is responsible for marketing, sales, revenue management, passenger services along with oversight of itinerary development and the onboard product for Regent Seven Seas Cruises®. Previously, Montague served as president and chief operating officer for Oceania Cruises and Regent Seven Seas Cruises® where he successfully oversaw the launch of Sirena for Oceania Cruises and Seven Seas Explorer, the most luxurious ship ever built, for the Regent Seven Seas Cruises® brand. Prior to that, he served as Executive Vice President and Chief Integration Officer for Norwegian Cruise Line Holdings Ltd during the acquisition of Prestige Cruise Holdings, Inc. Before the acquisition by Norwegian Cruise Line Holdings, he served as Chief Financial Officer and Executive Vice President for Prestige Cruise Holdings, the parent company for both Oceania Cruises and Regent Seven Seas Cruises®. During his twelve year tenure at Prestige Cruise Holdings, he helped build the business plan for the launch of Oceania Cruises in 2002, including oversight for the purchase of its initial three R-class vessels; was involved with the equity investment by Apollo Management and acquisition of Regent Seven Seas Cruises®; and drove financing and delivery of Oceania Cruises’ new builds Marina and Riviera and the 2014 acquisition by Norwegian Cruise Line Holdings. Prior to joining Oceania Cruises, Montague operated a successful consulting practice focused on strategic planning and development of small to medium-sized companies. Previously, he held the position of Vice President Finance for Alton Entertainment Corporation, a brand equity marketer that was majority owned by the Interpublic Group of Companies. Montague holds a BA in Accounting from the University of Miami.
Cruise Industry Profiles
Royal Caribbean Cruises Ltd. 1050 Caribbean Way • Miami, FL 33132 • Phone: (305) 539-6000 • (800) 327-6700 • Fax: (305) 374-7354 Website: www.royalcaribbean.com
Royal Caribbean International is known for driving innovation at sea and has continuously redefined cruise vacationing since its launch in 1969. Each successive class of ships is an architectural marvel and pushes the envelope of what is possible on a cruise ship. Onboard, the global cruise line has debuted countless industry “firsts” – such as rock climbing, ice skating and surfing at sea – to capture the imagination of families and adventurous vacationers alike. Throughout, guests sail on exciting itineraries to some of the world’s most popular destinations and enjoy Royal Caribbean’s friendly and engaging service. 74
Cruise Industry Profiles
Royal Caribbean Cruises Ltd. Christopher S. Allen ~ Vice President, Global Deployment & Itinerary Planning Planning Christopher Allen is the Vice President of Deployment & Itinerary Planning for Royal Caribbean International, Celebrity Cruises, and assists with Azamara Club Cruises. Christopher has been involved with Deployment and Itinerary Planning since early 2007 and has had the pleasure of partnering with many destinations within FCCA and globally. Christopher joined Royal Caribbean in 1997 and prior to his current role has held the position of Manager for Revenue Management as well as Director of Revenue Planning & Analysis. Prior to joining Royal Caribbean, Christopher held several roles in the commercial real estate field in Washington, D.C. Christopher grew up in the Washington, D.C. metropolitan area and holds an undergraduate degree in Political Science from Rollins College and an MBA from Crummer Graduate School of Business at Rollins College. Christopher and his wife and his triplet sons live in Miami, Florida.
Tom Anderson ~ Director, Global Product Development Tom Anderson is the Director of Global Product Development for Royal Caribbean Cruises Ltd. overseeing the development of unique tour programs and special events for all three brands; Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises. Tom and the Global Tour Operations Team are committed to delivering the best possible product showcasing iconic, locally inspired experiences while meeting the quality, variety and sustainability requirements of each brand. Tom has been a part of the cruising industry since 1983, starting his career in the United States Navy and subsequently working for several cruise lines managing on board revenue as well as shore excursions. Tom also was a partner in a tour company before returning to his cruise line roots at Royal Caribbean Cruises Ltd. Tom is originally from Philadelphia, Pennsylvania and earned a Business degree and a Design degree from the University of Colorado/Boulder and now resides in Miami, Florida
Russell Benford ~ Vice President, Government Relations, Americas Russell Benford is currently employed as Vice President, Government Relations, Americas for Royal Caribbean Cruises Ltd. Russell is responsible for RCL’s government relations throughout North, Central and South America and the Caribbean. Russell’s professional experience includes more than 20 years in government, with extensive knowledge and experience in public administration, public safety, capital planning, organizational development, and growth management. Most recently, he was a Deputy Mayor of Miami-Dade County. During his six-year tenure, he had direct oversight of Police, Fire Rescue, Corrections and Rehabilitation, Medical Examiner, Public Housing and Community Development, Community Action and Human Services and Juvenile Services. Prior to his role at Miami-Dade County, Russell held several leadership roles within Florida, including City Manager of the City of North Miami and City Administrator of the City of West Park. Mr. Benford also served as Village Manager of Hawthorn Woods, Illinois. He earned a Bachelor of Arts degree from Oberlin College, and a Master’s degree in Public Affairs from the University of Texas at Austin, where he concentrated in Public Administration and Management and was named a Woodrow Wilson Public Policy and International Studies Fellow.
Melissa De La Cruz ~ Account Manager, Product Development Global Tour Operations Melissa began her career with Royal Caribbean Cruises Ltd in 2008 when she joined the Global Tour Operations Department. Melissa has held several positions within the GTO department. In her current role Melissa oversees the product development of shore excursion offerings in the Eastern & Southern Caribbean. She provides strong thought processes and synergy to the GTO Product Development Management Team. Cruise Industry Profiles
Royal Caribbean Cruises Ltd. Richard D. Fain ~ Chairman & CEO Richard D. Fain serves as Chairman and Chief Executive Officer of Royal Caribbean Cruises Ltd. (NYSE: RCL). RCL owns and operates Royal Caribbean International, Celebrity Cruises, Azamara Club Cruises, and recently acquired two-thirds ownership of Silversea Cruises. Additionally, RCL is part of joint ventures that operate TUI Cruises and Pullmantur Cruceros. The company’s 59 ships carry more than 5,000,000 guests a year to ports on all seven continents. Since taking the helm of RCL in 1988, Fain has guided the company’s growth to its current place on the S&P 500, as well as its repeat listing by the Ethisphere Institute as a World’s Most Ethical Company. Barron’s recently named him one of 2018’s World’s Best CEOs for his vision and changing the course of the industry. Fain also serves as Chairman of the Board of Trustees of the University of Miami. He is also a member of the board of the Posse Foundation and the executive committee of the World Travel and Tourism Council. He has been recognized with the Federal Maritime Commission’s Earth Day Award, the Travel Weekly Lifetime Achievement Award, the South Florida Business Journal Ultimate CEO Award, the Ellis Island Medal of Honor, and membership in the South Florida Business Hall of Fame. The French government honored Fain as a Chevalier de la Legion d’Honneur, while the Finnish government named him a Commander, First Class, of the Order of the Lion. Fain holds a B.S. degree in economics from the University of California at Berkeley and an M.B.A. from the Wharton School of Business at the University of Pennsylvania. Fain and his wife, Colleen, have four children and seven extraordinary grandchildren.
Adam M. Goldstein ~ Vice Chairman Adam Goldstein was named Vice Chairman of Royal Caribbean Cruises Ltd. effective May, 2018. Goldstein oversees the corporation’s Government and Destination Relations globally. He has been with the company since 1988. Goldstein currently serves as Chair of the Florida Caribbean Cruise Association (FCCA). In 2015/2016, he served as Chair of the Board of Directors of Cruise Lines International Association, or CLIA. Previously, Goldstein served as the National Chair of the Travel Industry Association of America (now U.S. Travel Association) in 2001 and has been inducted into the Travel Industry Hall of Leaders. He also serves on the Energy Security Leadership Council, a leadership affiliate of Securing America’s Future Energy (SAFE) in Washington D.C. Goldstein graduated with honors from Princeton University. He also has a law degree from Harvard University and an MBA with distinction from INSEAD, the European business school in Fontainebleau, France.
Roberta Jacoby ~ Managing Director, Global Tour Operations Roberta Jacoby serves as Managing Director, Global Tour Operations at Royal Caribbean Cruises Ltd. across its three global brands, Royal Caribbean International, Celebrity Cruises, and Azamara Club Cruises. Roberta has been in her current role since 2014 and is committed to delivering the best destination experiences across all continents. She has also been instrumental in launching RCL’s Sustainable Tour program which actively works with tour operators to encourage responsible business practices and internationally recognized certification. Prior to joining Royal Caribbean, Roberta was Senior Vice President of Hotel Operations at Carnival Cruise Line, overseeing all shipboard and onboard revenue operations including food and beverage, entertainment, shore excursions, photo, casino, spa and gift shop, along with crew training. As Senior Vice President of Corporate Special Projects, she advised on the high-end brand, Seabourn Cruise Line, and oversaw the transition of the company to Seattle. 76
Cruise Industry Profiles
Royal Caribbean Cruises Ltd. Roberta Jacoby (cont’d)
A recognized and highly respected hospitality and travel operations executive and corporate officer, Roberta is well versed in both mass market and high-end products. She is also an officer on the Citizen’s Board at the University of Miami and serves on the board of TourismCares.
Mike Jones ~ Sr. Vice President, Supply Chain, Travel, Port Services & Workplace Solutions Mike Jones is the Sr. Vice President of Supply Chain, Travel, Port Services & Workplace Solutions for Royal Caribbean Cruises Ltd. He oversees procurement and a distribution process that supplies 48 ships globally. Prior to joining Royal Caribbean, Mr. Jones was responsible for Operations and Logistics at Alcatel-Lucent and prior to the Alcatel-Lucent merger, he ran Supply Chain at Lucent Technologies. Mr. Jones acquired his supply chain experience by leading various Factory, Procurement and Logistics activities in the Netherlands, Germany, France and United States. He also had responsibility for operations in the Far East and spent extensive time in China. Mr. Jones has held various Board of Director appointments in support of Lucent joint ventures in China and Ireland. He also served on the Massachusetts Telcom Board of Directors. Beyond Supply Chain experience, Mr. Jones also held corporate positions in Information Technologies and Finance. When not at work, Mike enjoys spending time with his family, playing golf, and spinning.
Vina A. Jumpp ~ Director, Procurement Food & Beverage North America, Export USA Vina joined RCL in 1998 and has served in many areas of Food & Beverage Procurement. Along with her Commodity Team she manages various categories such as Meat, Seafood, Fresh Produce, Coffee, Tea, Soda, Water, Groceries, & Alcoholic Beverages. Vina’s responsibilities also include Fleet Service Agents that focuses on RCL fleet provisioning schedule globally. Vina also serves the Florida-Caribbean Cruise Association in developing local sourcing in the Caribbean & Americas. Vina has a passion for wine and recently completed her WSET Level 2 at Johnson & Whales.
LeVar O. Kennings ~ Manager, Worldwide Port Operations Joining Royal Caribbean Cruises Ltd. in October 2015, LeVar is responsible for Port Operations in North America; to include Canada, the Caribbean, Mexico, and the United States (except the Northeast U.S. and Atlantic Canada). LeVar’s broad responsibility includes the management and financial planning of port agency, shore-side security, and stevedoring for the region; as well as port authority relations and immigration/customs relations for Royal Caribbean International, Celebrity Cruises, and Azamara Club Cruises. LeVar began his career in 2000 in Customer Relations, worked onboard as a Front Office Manager, and later in Port Operations at Norwegian Cruise Line. LeVar holds degrees in Travel/Tourism Management and Hospitality/Sales and Meeting Management from Johnson & Wales University in Providence, Rhode Island.
Cruise Industry Profiles
Royal Caribbean Cruises Ltd. Paul Litvinov ~ Vice President, Supply Chain Management Paul Litvinov has been recently appointed to lead Royal Caribbeanâ&#x20AC;&#x2122;s Global Supply Chain. In this role, he is responsible for the worldwide fuel, hotel, food and beverage procurement, as well as extensive logistics network for the entire companyâ&#x20AC;&#x2122;s fleet of 66 vessels. Paul and his team also champion many industry leading initiatives in humane and sustainable sourcing, reducing greenhouse gases and other harmful emissions. He joined RCL in 2003 as an analyst for Supply Chain where he implemented a number of strategic initiatives in Marine and Hotel logistics planning & distribution. In 2006, he moved on to become Fuel Commodity Manager where he led the development of price risk management and sourcing optimization strategy. In 2010, Paul was promoted to the Director of Global Fuel Sourcing where his team extensively supported our international market development by significantly expanding fuel infrastructure in Australia and South America, as well as the competitive fuel options in the Caribbean, Florida, Europe and the Pacific NW. Paul has significant experience collaborating with regulators, NGOs, industry groups and port authorities around the world on various environmental, safety, and taxation issues. An expert in the commodities markets, Paul has diverse international business and financial background. His work experience include banking and transportation industries in New York, various enterprises in Europe and Russia, as well as military service. He is a graduate of Pace University, magna cum laude and Moscow State University.
Bruna Milazzotto ~ Manager, International Port Operations Upon completion of a degree in tourism in Brazil, Bruna joined the cruise industry working for almost ten years as a crewmember onboard various cruises ships and brands, such as Pullmantur Cruises, TUI Cruise, Azamara Club Cruises and Celebrity Cruises. Bruna held roles in different departments onboard, which allowed her to gain general knowledge of a vessel operation while sailing all around the globe. Bruna joined the shoreside operations team of RCL in 2013, and since then she has taken care of all the port operations for South and Central American ports as well as Government Relations matters in these countries.
Marc Miller ~ Director, Deployment & Itinerary Planning Marc Miller joined Royal Caribbean 15 years ago as an analyst in revenue management, but has spent over the last 12 years as part of the itinerary planning team. He now leads a small team focused on planning all deployments and itineraries for Royal Caribbean International & Celebrity Cruises worldwide. Marc is originally from Michigan and graduated from Michigan State University with Bachelors degree in Marketing. He later attended University of Miami where he completed a MBA with a concentration in International Business
Tyler Rand ~ Manager, Deployment & Itinerary Planning Upon his 2013 graduation from the University of Florida, Tyler began his career with Deployment & Itinerary Planning at Royal Caribbean and has been with the team ever since. Within this dynamic team, he manages a smaller group that handles the deployment strategy for Royal Caribbean brand. Tyler manages the deployment strategy and itinerary planning for the all regions that Royal Caribbean sails to, including a close focus on China deployment. Over this time, he has established himself as a key driver of the strategic initiatives that Royal Caribbean has taken in these markets. He very much enjoys the process of vetting and proposing innovative ideas for the brand as well as the development of unique and memorable itineraries that are enjoyed by cruisers around the world. 78
Cruise Industry Profiles
Royal Caribbean Cruises Ltd. Miguel A. Reyna ~ Associate Vice President, Commercial Development Miguel A. Reyna plans and implements worldwide infrastructure, port developments and special projects to support the deployment of Royal Caribbean Cruises Ltd (RCL) fleet. Miguel oversees the commercial, operational and financial aspects of these projects to ensure adherence to their business plan and RCL’s strategic and investment goals. Miguel and the RCL Commercial Development oversee a portfolio of worldwide port investments and continuously evaluate future development opportunities to anticipate and meet cruise infrastructure demand. Recently, Miguel directed the development of the “Crown of Miami”, RCL’s future proprietary cruise terminal facility at the Port of Miami. Miguel joined RCL in 2001. Born in Peru, he holds a B.S. Degree in Industrial Engineering from the Universidad of Lima, Peru, a Master’s Degree in Policy Analysis from the Harriman School at the State University of New York, Stony Brook, and an MBA in Finance from the Stern School of Business at New York University.
Megan Shaw ~ Account Manager, Global Tour Operations Megan Shaw is the Account Manager for the Bahamas, Bermuda, Canada/New England, Cuba, North America and South America regions for the Shore Excursion Programs at Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises. Megan has been with the company for 27 years. She started in the Reservations Department, moving on to Group and Incentive Sales and then to the Shore Excursions Department, where she has held several roles since 1997.
John F. Tercek ~ Vice President, Commercial and New Business Development Since 1999 John Tercek has created shoreside infrastructure projects and ventures to support Royal Caribbean Cruises Ltd.’s strategic growth objectives, including the development of port and commercial facilities. John Tercek was a partner in a Wall Street real estate investment firm in the 1980s before becoming a principal in several property development firms in the 1990s. His professional career includes financing and developing over US$1.5 billion of retail, residential and commercial properties, co-generation power projects and port infrastructure projects in America, Europe and the Caribbean. Tercek holds a degree in economics from the University of Pennsylvania, and a J.D. degree from Fordham University Law School. He is a licensed attorney in New York State.
Penny T. Zeilman ~ Account Manager, Global Tour Operations With many years involved with dive travel as an owner of a PADI 5 Star Dive Center in Florida, Penny first surfaced in the cruise industry as Shore Excursion Manager for Commodore Cruise Lines. Following her onboard experience with Commodore, Penny moved to luxury lines as Shore Excursion Manager on Radisson Seven Seas Cruises, where she stayed through the brand change to Regent Cruises. Penny came ashore as Senior Travel Concierge with Regent to assist in the set-up and launching of their new and innovative concierge program. From Regent, Penny went on to Silversea Cruises where she spent several years creating new adventures for both the onboard programs as well as unique Concierge programs meeting the needs of individual travelers’ desires for intimate, exclusive programs. Penny joined the dynamic team at Royal Caribbean International in September 2013 as Account Manager with Global Tour Operations where she enjoys the challenges of product development and managing the ever-evolving tour programs for Royal Caribbean Cruises Ltd., Celebrity Cruises Inc. and Azamara Club Cruises.
Cruise Industry Profiles
Royal Caribbean International Michael Bayley ~ President & CEO, Royal Caribbean International As President and CEO of Royal Caribbean International, Michael Bayley leads a team of executives, officers, staff and crew of more than 50,000 and is responsible for the entire operation which includes twenty four cruise ships as well as sales, marketing and revenue operations around the world. He also oversees Royal Caribbean International’s private destinations in the Bahamas, Coco Cay and Labadee, Haiti. Under Bayley’s leadership, Royal Caribbean continues to grow as the leading and largest cruise line in the world. A key focus of Bayley is to inspire teams all over the world to deliver Royal Caribbean International’s unrivaled award-winning brand of innovation and excellence. Bayley began his career with Royal Caribbean in 1981 as Assistant Purser onboard the m.s. Nordic Prince and over a ten year span worked in a variety of positions throughout the expanding fleet of Royal Caribbean each with increasing managerial responsibility. Bayley served as Vice President of Total Guest Satisfaction, Fleet Operations; Senior Vice President of Hotel Operations and Onboard Revenue and later as Executive Vice President of Operations overseeing marine, hotel, tours and ground operations and commercial development. Bayley has spent time based in Europe as the Chairman and Managing Director of Sunshine Cruises, a cruise line and tour operations joint venture between First Choice, a leading U.K. Tour Operator and Royal Caribbean. He also served as Vice President at Caesars Palace in Las Vegas. In 2008, Bayley served as Executive Vice President, International Sales and Marketing, opening up markets and offices in eleven countries throughout Europe, Latin America and Asia and was instrumental in opening and developing the China market for Royal Caribbean. In 2012, Bayley was named President and CEO of Celebrity Cruises and was responsible for improving the brand’s overall financial performance by expanding the vacation offering to guests in the premium segment. Bayley was appointed President and CEO of Royal Caribbean International in 2014. A native of the United Kingdom, Bayley graduated in Business from the University of Bournemouth and lives in South Florida.
Cruise Industry Profiles
8150-B NW 90th Street Medley, FL 33166 P: 888.969.0191 F: 305.969.2761 firstname.lastname@example.org
DESIGN & MANUFACTURE
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Seabourn 300 Elliott Ave West • Seattle, WA 98119 • Tel: (866) 755-5619 • Website: www.seabourn.com
Seabourn, which began operations in 1988, provides the world’s finest ultra-luxury cruising vacations on smaller ships that focus on highly personalized service and guest recognition. The line’s fleet of three 460-passenger and one 600-passenger ships, the youngest in the ultra-luxury segment of the cruise industry, offer spacious all-suite accommodations, award-winning gourmet dining, complimentary drinks and fine wines, unique experiences such as the Officer on Deck culinary event and shopping with the Chef excursions. Seabourn launched its newest ship, Seabourn Encore, in November 2016 and has a 600-passenger capacity ship, Seabourn Ovation, scheduled for delivery in 2018. Seven out of the last ten years, Seabourn has been voted the “Best Small-Ship Cruise Line” by readers of Travel + Leisure. In addition, Saveur named Seabourn “Best Culinary Cruise Line” three out of the last four years by its panel of travel experts and editors. Seabourn has partnered with world-renowned American chef and restaurateur Thomas Keller to develop a selection of menu items for multiple dining venues aboard Seabourn’s fleet and has introduced a new signature restaurant, The Grill by Thomas Keller. Seabourn pampers its guests with complimentary value-added extras such as Massage MomentsSM on deck and Caviar in the SurfSM beach parties. All of the Seabourn ships have a high service ratio of staff members to guest and an intimate, sociable atmosphere that has been the hallmark of the Seabourn lifestyle. Seabourn’s ships cruise to destinations throughout the world, including Europe, Asia, the South Pacific Islands, Australia and New Zealand, the Americas and Antarctica, with cruises generally from seven to 14 days, along with a number of longer voyages. Seabourn has a multi-year agreement with the United Nations Educational Scientific and Cultural Organization (UNESCO) to support its mission of safeguarding unique cultural and natural features around the world and promote sustainable tourism, thus providing its guests with unique access to more than 150 World Heritage Sites. 82
Cruise Industry Profiles
Seabourn Richard Meadows ~ President Richard Meadows is president of Seabourn, Carnival Corporation’s ultra-luxury brand. In this role, Meadows has overall executive responsibility and leads all business and global operations for the award-winning luxury cruise line. He has held this position since 2011, when the company moved its headquarters to Seattle from Miami. Between 2014 and 2016, Meadows also served in an additional leadership role as president of Cunard – North America, and assumed operating responsibility for the iconic Cunard brand throughout the North American continent. Prior to his appointment at Cunard, Meadows was in a dual-capacity role, serving as both president of Seabourn and executive vice president of Marketing, Sales and Guest Programs of Holland America Line, where he had global revenue responsibility. Among his previous roles, he was senior vice president of Sales and Marketing for Seabourn; vice president of Corporate Marketing at Carnival Corporation; and vice president of Sales and Marketing with Windstar Cruises, a former subsidiary of Holland America Line. He also served as director of sales for Carnival Cruise Lines, beginning his career with Carnival Corporation in 1985. An active advocate for the cruise and travel industries, Meadows is a member of the board of directors for the Cruise Lines International Association (CLIA) in North America, and is a frequent speaker at industry forums and events. In the Seattle area, he was appointed by former Washington Governor Christine Gregoire to the Washington State Tourism Commission, and he has served on the board of directors of the Seattle Repertory Theatre.
Robin West ~ Vice President, Expedition Operations and Planning Robin started at Seabourn by serving as Expedition Leader during the inaugural Antarctic season aboard the Seabourn Quest in 2013. Robin joined Seabourn full time in 2014 as Manager of Expedition Operations, becoming Director in 2017, leading the successful operations in Antarctica and the expansion of the Ventures by Seabourn program to new destinations around the world. In 2018, Robin was promoted to Vice President of Expedition Operations and Planning, the new appointment comes shortly after the company’s announcement to build two new luxury expedition ships. In his expanded role, Robin will be responsible for leading the development and global operations of Seabourn’s Expedition and Ventures programs – including developing and managing the expedition operation of dedicated Seabourn Expedition vessels and further expanding Ventures by Seabourn to additional regions around the world. “Robin has helped drive the success of our Ventures by Seabourn program, which is available in many destinations around the world,” said Seabourn President Richard D. Meadows, in a prepared statement. “Now we’re expanding our ultra-luxury expedition travel product with ships dedicated to further delivering highly authentic experiences in new and amazing destinations. Robin’s extraordinary capabilities will continue to help Seabourn expand the definition of ultra-luxury adventure travel in all corners of the world.”
Cruise Industry Profiles
Silversea Cruises Headquarter - Gildo Pastor Center 7, Rue du Gabian 98000 Monaco Tel: +377 9770 2424 5 • Fax: +377 9770 2428 North America - 333 Avenue of the Americas, Suite 2600 • Miami, FL 33131 Tel: 1-800-722-9955 • Fax: 954-356-5881 Website: www.silversea.com
Hailing from Monaco since 1994, Silversea Cruises prides itself in its ultra-luxury ships that visit over 900 destinations on all seven continents. They’ve been voted as the best luxury cruise line because of amenities such as its gourmet cuisine, in-suite dining, and full butler service for every suite. Silversea ships are small, which gives them the capability of visiting exceptional destinations such as the Galapagos. However, with an emphasis on luxurious traveling, the size of the ship won’t matter by the end of your trip.
Adria Bono ~ Director, Shore Excursions Adria began working in the cruise industry in 2003 on board for Costa Crociere in the Shore Excursion office. After six years on board as a Shore Excursion Manager in 2009 Adria decided to accept the challenge to work with an Italian tour operator to experience the other side of the business. In 2011 Adria re-joined Costa Crociere again as Shore Excursion area manager also in charge of special projects including the Costa neo-collection programs and Carnival Corporations joint bids. Adria joined Silversea’s in their Monaco corporate office in 2016. Currently, she serves as the Director Shore Excursions. 84
Cruise Industry Profiles
Silversea Cruises Manfredi Lefebvre d’Ovidio ~ Executive Chairman Manfredi Lefebvre d’Ovidio is a recognized leader in the cruise industry, as well as a diversified investor with investments in industries ranging from real estate to finance. Since 2001, he has held the position of Executive Chairman of Silversea Cruises. The Company has 9 existing vessels and a further 5 under construction. Always very active in the shipping industry he is a member of the board of Skuld in Oslo and member of the Executive Committee of CLIA (Cruise Line International Association) of which he is also a former European Chairman. Previously Vice Chairman, responsible for Europe, of the WTTC (World Tourism and Travel Council), he is currently Chairman of the Monaco Chamber of Shipping. He is also member of the most prominent economic forums such as the World Economic Forum at Davos and the Aspen Institute in Italy. A resident in Monaco he was recognized as an outstanding member of the community by Prince Albert II who appointed him Chevalier de l’Ordre de Saint Charles and Grimaldi in 2007.
Roberto Martinoli ~ Cheif Executive Officer Roberto Martinoli is the CEO of Silversea, having been a member of the Board of Directors from 2013. Prior to joining Silversea, Martinoli was the Chairman and CEO of Grandi Navi Veloci (GNV), a leading Ferry Company in the western Mediterranean. He has also held the position of President and COO of Norwegian Cruise Line (2009-2010), as well as Advisor to Apollo Management (2008 – 2009). He served as EVP Operations at Carnival Cruise Lines (2000 – 2008) and SVP at Costa Crociere (1997 – 2000). He also owned and operated Martinoli SAM (1976 – 1997), a ship management and consulting company. Martinoli holds a master’s degree in naval architecture and marine engineering from the University of Genoa and attended an Executive Advanced Program at Kellogg Northwestern University, Illinois in 2006. He currently sits on the Boards of Directors, is a Member of the Executive Committee of Confitarma, Rome.
Daniela Sordi ~ Shore Excursions Area Coordinator Daniela joined Silversea’s Monaco corporate office in June 2017 as Shore Excursions Area Coordinator. She originally joined Silversea in 2012 and since 2014 she held the position of Shore Concierge Staff on board Silversea Classic Fleet vessels. After gaining firsthand knowledge of the fleet destinations, she is now in charge of managing the excursion program for Caribbean, South America and Alaska. In her previous experiences Daniela has travelled all 7 continents, she lived in China where she worked as International Guest Service Manager in a 5 stars Hotel and as Sales and Customer Service for an Italian Company based in Shanghai. Daniela is of Italian nationality and speaks Italian, English, Spanish and Chinese. She holds a Bachelor’s degree in Foreign Languages for Business Management in Perugia, Italy and she got further language certificates at Beijing Language and Culture University and at University of Leeds, UK. Cruise Industry Profiles
TUI Cruises Heidenkampsweg 58 • 20097 Hamburg, Germany• Website: www.tuicruises.com
With a focus on German culture, cuisine and customs, Germany-based TUI Cruises embodies well-being in a premium all-inclusive cruise environment. The onboard experience delivers open and expansive spaces, quality service, hospitality and first-class cuisine. An emphasis on health, relaxation and well-being is seen in TUI Cruises’ expansive spas, including the largest Finnish sauna at sea and state-of-the-art fitness equipment. Growing in popularity and demand, TUI Cruises carries guests towards comfort and relaxation from bow to stern in the most environmentally friendly ships at sea.
Cruise Industry Profiles
TUI Cruises Katrin Mickel-Garbers ~ Shore Excursion Manager, Caribbean Sea With an age of 17, Katrin Mickel-Garbers has started to work in tourism in a small travel agency. With 20, she moved to Hamburg and started to work in another travel agency as specialist for cruises. With the passion for cruises she sold the cruises very well and did many cruises – for private and business reasons. After 3 years the day has come: She started to work for the Shore Excursion department onboard of a German cruise ship company. In total, she visited more than 140 ports in 3 years! With these experiences, she left the ship in 2013. First she started to work as a Product Manager for a tour operator but as she heard that the headoffice of TUI Cruises is looking for an employee in the department of Shore Excursions, she was more than happy! First, she was responsible for administration matters, but after only 6 months, she took full responsibility for the Shore excursions within the Middle East. In addition to that, in 2016 she became as well the Shore Excursion Manager for all ports of our routing within the Caribbean Sea.
Tine Oelmann ~ Director, Destination Management & Operations Tine Oelmann has worked in the shipping business for more than 25 years. Starting working for ferry lines she changed to the German premium cruise line Peter Deilmann in 1993. After some years in Sales she changed to the Shore Excursion department. After 10 years she changed to the German port agency Sartori & Berger. The port agency offered a one-stop-shopping business including the classic agency service as well as ground handling and shore excursion services. As Manager Groundhandling & Shore Excursions Tine Oelmann developed and expanded the business continuously in 4 years handling nearly all cruise lines calling Germany. In April 2008 she joined the start up of the new branch TUI Cruises from the very beginning and is now responsible for all land based touristic services as Director Destination Management & Operations.
Christopher Szel ~ Shore Excursion Manager After receiving his Bachelor’s degree in tourism, Christopher Szel joined the team on board of the AIDA cruise ships. During 4 years at sea, he handled several different positions in the Shore Excursion Department which led him to the position as Head of the Department. In 2015 Christopher settled down shore side and began working for TUI Cruises in Hamburg, Germany, where he was a part of the implementation of TUI Cruises’ first Central America routing from the very beginning. Since 2017, Christopher Szel took on full responsibility of the shore excursions during the TUI Cruises routings of Central America, UK/Ireland, Red Sea and Israel.
Cruise Industry Profiles
Cruise the BVI from Coast to Cove Introducing the newly enhanced Tortola Pier Park.
Discover one of nature’s best-kept secrets when you cruise into the British Virgin Islands. Set among 60 islands, cays, atolls and isles, this destination is overflowing with unique culture, good food and endless adventures. A cruise stop gives guests and crew a chance to uncover the true spirit of the BVI and make them want to plan a trip back to immerse themselves deeper.
have been rebuilt; and sailors and cruisers alike are steering their boats toward the shores.
The BVI made national news this past September with Hurricane Irma’s impact on the islands. With help from the local community, international volunteers, cruise industry partners and the islands’ government, the British Virgin Islands are ready to welcome all visitors back. The soft, white beaches are just as picturesque as before; the structures
All cruise visitors will have the pleasure of arriving at the newly improved cruise pier and shopping center, Tortola Pier Park. A colonial-style entertainment, shopping and dining complex, the cruise port is located on and named after the largest island in the BVI, Tortola. The brightly-colored buildings offer a warm welcome to the territory and are home to over
Cruise Industry Profiles
Ongoing restoration efforts ensure that the islands will not only be back to normal, but enhanced. The unique character of each island—from its culture and history to the pristine natural splendor—offers special magic unlike any other in the Caribbean.
54 businesses, including unique BVI concept stores and popular international brands. Once disembarked, travelers and crew will find themselves within walking distance of many attractions. Logistically speaking, Tortola Pier Park can accommodate two large ships at the dock and two more ships on anchorage. Scheduling ensures all guests feel unique and special upon their arrival, with tour guides and transfers ready to show guests the beauty of the British Virgin Islands. Crew members have access to a crew lounge and dining, banking and medical services are conveniently available for all. While exploring the complex, guests will encounter enthusiastic locals and lively entertainment. From
steel pan players, movie nights and jazz festivals to parades, Tortola Pier Park has a wide range of events all year long. Locals travel to Tortola Pier Park from the other BVI islands to attend these concerts and festivals and enjoy delectable food vendors and coffee shops. With choices of cocktail bars, cigar lounges, fine dining restaurants or eateries serving a quick bite, guests will be sure to find the perfect spot to unwind and pique their palates. Travelers should sample some authentic Caribbean fare like a bite of the famous Caribbean spiny lobster or a BVI Painkiller, the national drink of the British Virgin Islands. Originally invented at the Soggy Dollar at Jost Van Dyke, the Painkiller is made with pineapple juice,
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cream of coconut, orange juice and Pusser’s Rum topped with grated nutmeg. While strolling among Tortola Pier Park’s stores, shoppers will be quick to notice the unique product selection, from exclusive international brands to eccentric local crafts that can only be found in BVI, ensuring the opportunity to find the perfect keepsake to take home. All shopping is duty-free, so be sure to take advantage of fabulous deals on electronics and other items that are useful while cruising. Scooter and car rentals are available if cruise guests have a desire to venture out and visit key attractions close to Tortola Pier Park. Smugglers Cove is just a 30-minute drive away and offers a secluded beach with gorgeous scenery. If you’re a bit more adventurous and looking for great surfing off a white-sand beach, head 20 minutes out to Cane Garden Bay Beach, also home to the Callwood Run Distillery. Sage Mountain National Park hosts 86 acres of lush vegetation ready for hiking just 16 minutes away. For a unique island experience, Pusser’s Road Town Pub is a must-visit. It’s just a quick walk (or five-minute drive) to get to a famous Pusser’s Painkiller cocktail. 90
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The capital island of British Virgin Islands offers all the traditional water activities as well as paddle boarding, sailing excursions, scuba diving, snorkeling and fishing. With more than 160 varieties of fish living in the BVI, the territory offers some of the most diverse catch in the Caribbean. For excursions further afield from Tortola Pier Park, visitors can island-hop to Jost Van Dyke, the smallest of the four main islands and where island spirit lives, or head northeast to Virgin Gorda for a dip in the island’s celebrated Baths, exploring its famous natural granite boulders. No matter where they land, guests will be welcomed by friendly people, incredible beaches and a variety of thrill-inducing recreational activities. The British Virgin Islands government has carefully developed an exceptional guest experience, providing a perfect place to start a trip – or even plan a return trip. With so much to discover on the islands, guests wanting more can plan their trips back before leaving. For more information regarding any of the activities, events or locations mentioned above, visit BVITOURISM.COM or call 1-800-835-8530.
CRUISE THE BVI FROM COAST TO COVE. Uncover the true spirit of the BVI while enjoying the best-kept secret in the Caribbean. Disembark at Tortola Pier Park, where unique local craft shops and authentic restaurants neighbor international brands and lively entertainment. Spend your day on land, where endless possibility is just a beach away, or out at sea with the wind in your sails.
BVITOURISM.COM | 1-800-835-8530 Tortola | Virgin Gorda | Jost Van Dyke | Anegada | Cooper Island | Guana Island Little Thatch | Necker Island | Norman Island | Peter Island | Saba Rock | Scrub Island
Out to Sea: A Guide to Exploring Beautiful Grand Cayman by Cruise If a visit to paradise is on your bucket list, look no further than the Cayman Islands, one of the Caribbean’s most vibrant and inspiring cruise destinations. Firsttimers and seasoned voyagers alike will delight in all that this lively island seaport has to offer, from rich historical attractions to world-class shopping and dining, and everything in between. Not to mention, the main island of Grand Cayman is home to the award-winning Seven Mile Beach, which seamlessly transitions from a relaxing sun-bathing oasis to a thrilling hub for watersports adventures. While considered a popular destination year-round, the Cayman Islands is particularly appealing in the fall for cruisers not quite ready to pack away their swimsuits for the season. Welcoming various 92
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stopovers from the world’s leading cruise providers—including Carnival Cruise Line, Disney Cruise Line, Oceania Cruises, MSC Cruises and Princess Cruises—throughout the week, the bustling port of George Town is always overflowing with excitement for travelers to enjoy both above and beneath Cayman’s signature turquoise waters. CRUISE INTO CAYMANIAN HISTORY & CULTURE Those looking to stretch out their sea legs should venture through the lively capital of George Town, a mecca for duty-free shopping and incredible historical landmarks. Here, visitors will find the perfect trip mementos with plenty of retail shops and artisanal markets that offer everything from luxury high-end goods to bespoke local creations.
The Cayman Craft Market, just a quick walk from the cruise ship dock, is a great option for those looking for truly unique Caymanian art and craft souvenirs. Items made from leather, thatch, wood and shells abound here, along with locally-made jams, pepper jellies, pickles and other specialty foods. Additionally, the trendy mixed-use community of Camana Bay hosts its Farmers & Artisans Market every Wednesday from noon to 7 PM to showcase all that is grown and made in Cayman. For a glimpse into the island’s deep history and cultural traditions, cruise visitors should make time to experience any of George Town’s fascinating historical sights, beginning with the Cayman Islands National Museum. Dating back to the 1800s, the Museum operates out of Cayman’s oldest surviving public building, serving as a great testament to the destination’s efforts to keep Caymanian history alive and well. A diverse array of exhibits is on annual rotation here, including the International Scuba Diving Hall of Fame Exhibit in celebration of 60 years of recreational diving in the destination. Art aficionados can check out the National Gallery of the Cayman Islands, which celebrates Cayman’s impressive artistic talents through both permanent and temporary collections.
Pedro St. James Castle provides another incredible opportunity to experience Cayman’s living history. A quick taxi ride from George Town, it is home to the more than two centuries’ old “Great House,” which has lived through numerous iterations throughout the years, including a courthouse, jail, restaurant, and most notably, the founding place of democracy in the Cayman Islands. Aside from soaking up fascinating expert-led tours, visitors can enjoy sweeping views of the Caribbean Sea that stretch for miles, along with the all-new Outpost Bar, which offers delicious cocktails featuring locally-made Caribbean rum.
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UNFORGETTABLE OFF-THE-BEATEN-TRACK ADVENTURES Aside from Cayman’s cosmopolitan city charms, most cruise visitors are drawn to the destination’s pristine crystal-blue waters along the world-famous Seven Mile Beach, which provides the perfect setting for several watersport activities ranging from the low-key stand-up paddle boarding and kayaking, to the more thrilling jet-skiing and parasailing jaunts. And of course, the Stingray City Sandbar is rightfully regarded as one of the most iconic cruise stopover experiences in the Caribbean, where dozens of friendly and majestic southern stingrays congregate around curious swimmers hoping for a kiss. The memorable excursion also often includes a stop at the vibrant Rum Point beach, birthplace of the delicious mudslide! However, beyond these well-known attractions are several under-the-radar places that should not be overlooked by day visitors and can be easily reached by car. Extraordinary snorkeling opportunities await at some of the Grand Cayman’s smaller, secluded beaches where most locals are known to escape, including Smith’s Cove in the South Sound, Collier’s Beach in the East End district, and Cemetery Beach in West Bay. Outdoorsy types interested in exploring the path less traveled should venture to Crystal Caves, one of Grand Cayman’s newest natural attractions situated in a lush tropical forest in Old Man Bay. Here, visitors can navigate spectacular underground caves teeming with stalactite and stalagmite crystal structures and otherworldly formations millions of years in the making. 94
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Plenty of other scenic sights and memorable attractions abound in Grand Cayman’s North Side district, from the verdant Queen Elizabeth II Royal Botanic Park, home to the destination’s admirable Blue Iguana Recovery Program, to the Mastic Trail, an expansive nature reserve ideal for a midday hike through paradise. OTHER SEASONAL DELIGHTS Fall is for the foodies in Cayman, as every October the destination’s thriving epicurean scene heats up for Restaurant Month, offering discounted dining at some of Cayman’s best restaurants with special prix-fixe menus for both lunch and dinner. Frequently heralded as the “Culinary Capital of the Caribbean,” it is impossible to overlook the Cayman Islands’ rich food heritage, which expertly blends flavors and techniques from all over the globe with its own culinary prowess. Additionally, in November, the Cayman Islands invites travelers from all over the world to embrace their inner swashbuckler at the annual island-wide Pirates Week Festival. Ushering in its 41st anniversary this year, the unforgettable celebration honors the destination’s maritime heritage with mock pirate invasions, street parties, costume parties and other pirate-themed festivities. Whether guests want to keep close to port, stoke their wanderlust with off-the-beaten-path explorations, or simply discover what earns the destination the title of “Culinary Capital of the Caribbean,” travelers of all interests will quickly learn why the Cayman Islands was made for cruising. For more information, please go to visitcaymanislands.com
VENTURE BEYOND THE ORDINARY.
The very moment your guests disembark onto Caymanâ&#x20AC;&#x2122;s shore, theyâ&#x20AC;&#x2122;ll be greeted not only with the breathtaking sight of our stunning shades of blue, but with the warmth and hospitality of Caymanian culture. From award-winning restaurants to local historic sites and incredible shopping, the Cayman Islands promise so much more than a luxury island retreat.
Costa Rica: More Than a Piece of Land Located in Central America, with access to both the Pacific Ocean and the Caribbean, Costa Rica is divided into seven provinces and has a population of 5 million. Though the official language is Spanish, numerous other language are recognized, including English, German, and French.
are a world of geological origins and unique flora and fauna for nature lovers to discover—that make the destination a paradise, full of a rich history and stories like pirate legends, hidden treasures and undiscovered mysteries.
The capital, San José, is a mix of energetic vibes from upscale restaurants, bars and shops, along with a welcoming warmness to the tourists from around the world – as tourism ranks first in Costa Rica’s economic sources of income.
The country’s beauty extends far beyond the horizon, miles from the seashore, along the many square kilometers of National Preserves and protected areas on the continental strip. Costa Rican authorities have thought about those precious resources and created extensive protected territories.
That comes as no surprise, as Costa Rica offers an abundant array of activities and natural wonders— from volcanoes to gardens and National Parks, there
Costa Rican authorities have also understood the priceless value that the nature possesses for mankind as a refuge for marine life and the flora and
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fauna. This is the reason why several organizations have joined efforts with the government to finance initiatives aimed to protect and preserve the wildlife and National Parks. That bountiful wildlife also serves as the backdrop for many photographers, who have spent many hours focusing on the country’s marine life and flora and fauna – and produced out-of-sight results and published collections.
multiplicity, with a boatload of ports along both the Pacific and Caribbean coasts offering unique attractions, histories and cultures for passengers to experience. The port system is integrated by the below five multipurpose commercial ports, all featuring cruise terminals, facilities, certifications and conditions to offer safe and efficient services for tourist reception, security coordination and monitoring.
Of course, you do not need a DSLR, and every visitor can can marvel in the views while discovering Costa Rica’s treasures and creating their own lifetime collection to publish with unforgettable memories, along with their own enviable photos (even if from a phone). The exceptional biodiversity and cultural characteristics found in Costa Rica make that easy; they have transformed the country into one of the most attractive destinations for national and foreign visitors alike. The scenic beauty and exuberant vegetation host innumerable species of flora and fauna, as well as the diversity of cultures and indigenous preserves. Costa Rica’s cruise ports also fall under this theme of Cruise Industry Profiles
Port of Limon Located on the Caribbean coast, 160 km from San José through a highway and steep climb to the capital’s 1,100-meter mountain range, sits a city built around the port, Port Limon. The Port is located in the city, one block ahead from the port entrance, and features a bay with a favorable geographic location and natural conditions protecting from hurricanes and winds.
Port of Golfito The furthest from San José, 300 km away, lies Golfito – with the city sitting only four blocks from the port entrance.
Port of Puntarenas The largest province in Costa Rica, Puntarenas is located 130 kilometers from San José. The main attraction is the Pacific coast itself, with a local beach within walking distance from the ship. A blue flag flying gives the green light to jump in.
Port Caldera Lying along the Pacific coast 100 km along a direct highway is the Port of Caldera. The nearest city is Puntarenas, 20 km away and around 25 minutes by car.
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Port of Quepos Located 140 km from San José, Port of Quepos is located in the city, a half-kilometer from the port’s main entrance.
Port St. Maarten Rebounds On September 6, 2017, Hurricane Irma struck the Caribbean island nation of St. Maarten. A Category 5+ on the Saffir-Simpson hurricane wind scale, with St. Maarten receiving wind speeds between 185 to 240 miles per hour, Irma left behind catastrophic damage. Only five months after, the country had already restored over 95 percent of its electricity to households and businesses; over 80 percent of businesses had reopened; and over 75 percent of tours were operational—making St. Maarten open for business.
the cruise community was to rediscover the “Friendly Island.” And this obviously resonated, with major cruise lines as well as boutique luxury lines returning within two months of the storm, demonstrating not only that the country was open for business, but also showing the continued support and commitment from the cruise sector for the destination, along with the destination’s resiliency its people’s tireless efforts.
At the same time, the country remained focused on building better and stronger after going through this experience. The reset button is in place to reinvent “Cruise St. Maarten.”
The first commercial cruise ship to call at Port St. Maarten post-Irma was on December 4, 2017. The vessel was in port with 672 mainly American passengers and 472 crew. A delegation boarded the vessel for the welcome and plaque exchange ceremony mid-morning, and a senior Government official presented a plaque of the courthouse to the Captain.
When rebounding, the overall promotional theme to
On that day, passengers stepped off the ship and
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into a warm welcome from a local steel pan band, stilt walkers, dancers and Carnival Queens. This took place in the presence of a senior government official and members of Port St. Maarten’s Board of Supervisory Directors and Management, who greeted the first passengers.
part of the experience, as they have been activated as destination ambassadors and in general provide a high standard and memorable experiences for cruise guests in the post-Irma era. Besides rebuilding their homes, businesses and lives, the population has been working diligently for a positive rebound in 2018.
Port St. Maarten distributed complimentary #SXMStrong wrist bands to passengers who came ashore to make them a part of the destination’s recovery. And activities throughout the day made them a part of St. Maarten’s culture, with festivities on the Boardwalk near the Captain Hodge Wharf in Philipsburg including a steel band, a mini-parade with a local Drum Band and DJ entertainment, all organized by the St. Maarten Tourist Bureau.
Port St. Maarten utilized this invaluable resource by organizing cruise seminars for stakeholders in an effort to enhance hospitality services to cruise passengers and to leave no stone unturned to provide that ultimate cruise experience.
Similar activities were also staged at the the Walter Plantz Square at Down Street, strategically located next to the Walter Plantz Tender Jetty, which connects to the boardwalk/beach promenade, Down Street and Front Street, and allows for a broader distribution flow of cruise passengers throughout the shopping and dining areas of Philipsburg. The St. Maarten people themselves also served as
The two-day sessions held in November 2017 brought together port employees who come in direct contact with cruise passengers (security, information and other personnel), tour operators, taxi drivers, store owners, jewelers (at the port and downtown), excursionists, dive shop operations, small hotel sector, restaurants, watersports, media and other cruise sector oriented businesses. The sessions for cruise sector stakeholders were a huge success and underscored the destination’s eagerness to return to business in the right manner throughout the cruise season. The interests were very Cruise Industry Profiles
high, and those who attended were upbeat and ready to welcome cruise passengers back to the island.
of $191, a staggering 84 percent above the study’s overall mean.
A former cruise line executive was on hand to provide information and tips during the two-day sessions to prepare cruise tourism stakeholders on the alignment of cruise guests’ expectations with the destination’s story and the experience they need to deliver when the first guests arrive, as well as the significance of the first cruise ship call, which would shape future calls to the destination.
St. Maarten had the second-highest average expenditure per crew, at $119.13 per crew visit and 78 percent above the mean, and the third highest-number of crew onshore visits (377,400). This satisfaction and the numerous options led to Sint Maarten taking home the economic impact gold, with the study’s highest total cruise tourism expenditures among the 35 participating destinations, $423 million.
And the success of that call has indeed helped the destination build momentum. Major cruise lines like Carnival Corporation brands, Disney Cruise Line, MSC Cruises and Royal Caribbean Cruises brands quickly returned, and before long Port St. Maarten was actually 15 percent above its initial projections and nearing pre-storm capacity levels, while actually matching or exceeding guest satisfaction levels.
Destination St. Maarten is ready and open, and on track to not only to return to those aforementioned numbers, but to build onto them as the destination recovers #SXMStrong. Port St. Maarten Management is very appreciative of all the assistance rendered by cruise industry partners to the destination port-hurricane Irma.
In the past, St. Maarten received high marks from cruise passenger and crew surveys. According to Business Research & Economic Advisors’ (BREA) latest survey-based analysis of the impacts of passenger, crew and cruise line spending in Caribbean and Latin American destinations, Sint Maarten led all destinations in passenger spending, with $355 million, despite having 37 percent fewer passenger visits than the leading destination—thanks to the study-leading average expenditure per passenger 102
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The resilience of the local population and business community is at the forefront of the rebound, and the destination looks forward to offering cruise lines and passengers new tours and attractions in 2018, and to bring back other popular tours throughout the year. Port St. Maarten Management says the destination will maintain the momentum, and everybody has been encouraged to ensure a unique, memorable and enriching visitor experience.
Discover Puerto Rico at the Forefront of Tourism The Government of Puerto Rico has identified the tourism industry as one of the economic sectors with the most potential for growth and, as such, made its development a priority. As the fastest growing segment in Puerto Rico’s tourism, the cruise industry has the potential to generate fiscal benefits to our destination. A strong cruise industry gives back to local economies and across various economic sectors; it provides the goods and services to both cruise lines and passengers alike. San Juan is the largest cruise hub in the Eastern Caribbean and can accommodate a range of vessels from the Oasis-class ships to smaller ultra-luxury liners and mega-yachts. This season, San Juan serves as homeport for eight cruise lines, with a combined 14 ships calling Puerto Rico home. We are expecting record-breaking numbers with the arrival of 1.7 million passengers. The Island’s geography, size and infrastructure provide travelers with lots of choices during their time off-ship. While other ports usually offer two or three specialized activities, Puerto Rico 104
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offers an incredible variety of options that make the port a perfect choice for repeat visitors. Technology and communication advances have created a consumer base that is more aware of the amazing variety of cultures, locations, adventures and options existing around the world. The reason for travelling has shifted from “I want to get away from it all” to “I want to experience it all.” This new mentality has opened up opportunities for travel destinations to highlight their uniqueness through tourism and create the ideal environment for the development of tourism-related businesses and services. Puerto Rico has the iconic locations and activities you expect, but also offers richer cultural experiences, and the warmth and hospitality Puerto Ricans are known for. Cruises literally arrive to Old San Juan, the most popular attraction among cruise travelers, but Puerto Rico has a lot more to offer. Just within a seven-mile radius, one finds parks, miles of white-
sand beaches with tons of options to enjoy watersports, restaurants to delight the senses, facilities for public events and luxury shopping, to mention just a few. Tours continue diversifying to cater to the growing demand for niche market activities, such as immersive cultural experiences and culinary tours.
for the renovation and development of the pier area, improve cruise terminal experience for travelers, increase quality of service in all tourism sectors and maximize the use of the seaside real estate among other strategic changes.
To make cruising from Puerto Rico even more attractive, accessibility by plane to Puerto Rico is easy, and the possibilities for extending stays for pre- and post-cruise vacations are endless. The Luis MuĂąoz MarĂn International Airport is located just a short taxi ride away. There are plenty of first-rate hotels nearby, from quaint bed-and breakfast in the old city, to luxury boutique hotels to large beachfront resorts. And because the Caribbean is open for business year-round, additional options become available each season.
Initiatives already in effect include access to seminars from experts for tourism industry partners; partnerships with best-in-class companies; and since last July, the newly established Discover Puerto Rico, the Puerto Rico Destination Marketing Organization dedicated to promoting the Island as a premier Caribbean destination. PRTC is committed to working alongside the DMO and private sector partners who have demonstrated increased confidence in the Island to achieve continued major milestones throughout the rest of the year and into 2019.
With all these advantages already in place, Governor Ricardo RossellĂł and the Puerto Rico Tourism Company (PRTC) have identified several areas of opportunity and are currently implementing a plan
The goal and purpose of Discover Puerto Rico is to market Puerto Rico as a world-class destination for leisure and business travel while ensuring objectivity, consistency and best-in-class marketing strateCruise Industry Profiles
gies to increase visits. PRTC will continue planning and developing the tourism offering to enhance the visitor experience, including all management of maritime and air access, relationships with hotel partners, creation of new attractions, and routes and itineraries. Participation and representation from both the public and private sectors within the local tourism industry will yield strong benefits for the economy and attract not just visitors, but investors and potential employers to the island. As part of PRTC’s pledge to provide industry professionals with effective and relevant training in customer service and marketing skills, workshops such as Aquila’s Product Development and Excellence in Packaging Destination Experiences are being offered. These conferences provide companies with the necessary tools to develop, improve, and thrive in their operations as they apply specifically to Puerto Rico as a cruise destination. Their success will drive Puerto Rico towards its goal of becoming the strongest and most attractive travel destination in the Caribbean. In turn, their accomplishments will showcase Puerto Rico’s evolution and readiness to welcome visitors and businesses. 106
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Another important step in promoting Puerto Rico as a diverse and unique destination is the recently unveiled PRTC collaboration with Beautiful Destinations. This joint effort produced an amazing portfolio of assets to show the world that there is no better time to visit Puerto Rico. The photos and videos showcase the destination’s mountain ranges, coastlines, historic centers, and attractions that make Puerto Rico such a picture-perfect and ideal choice for travelers. The content will be shared across Beautiful Destinations platforms, reaching the entire community connected to its 20-million-strong network, PRTC’s platforms as well as by Discover Puerto Rico to reach and engage new audiences. The Government of Puerto Rico is committed to placing tourism at the forefront of its development plan, and the Island is a solid and attractive destination that continues to reach new milestones and goals. The combination of wide variety of offerings, modern infrastructure, warmth of its people and privileged geographic location make it an attractive stop for cruise travelers. Now is definitively the right time to include Puerto Rico in your upcoming route schedules.
4 Ports, 7 Berths, Unlimited Shore Side Fun The U.S. Virgin Islands is America’s Caribbean destination with unique experiences on each island. With a combined four ports on St. Croix and St. Thomas and seven total berths, the Territory has plenty to offer cruise passengers. Once travelers disembark, they are greeted with a variety of shopping, beaches, attractions and diverse culinary offerings. Each island tells its own story. GET HOOKED ON ST. CROIX Passengers will arrive in one of St. Croix’s two “twin cities” — at the Ann E. Abramson Marine Facility in Frederiksted or at the Gallows Bay Dock near Christiansted. From the colonial architecture 108
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and Danish street names to the island’s cuisine and cultural traditions, visitors can discover lasting remnants from the two centuries of Danish rule in both towns. Frederiksted and Christiansted offer unique experiences for visitors, and there is plenty of fun to be had in between. Shoppers will love Christiansted’s colorful streets full of locally-owned shops. One of the perfect St. Croix mementos is the custom-designed Crucian Hook Bracelet found at Sonya LTD. The 45-yearold island tradition symbolizes the wearer’s search or success in finding true love, dependent on the direction the hook faces. Exquisite, hand-made jewelry can also be found at ib designs and other shops nestled in St. Croix’s north shore town.
History buffs flock the main cruise port town of Frederiksted in search of clues from the “Big Island’s” seven-nation influenced past. One of the first sights cruise passengers see when they dock is the massive red Fort Frederik, located west of the pier. A short drive away is the St. Croix Landmarks Society’s Estate Whim Museum, a restored 18th-century sugar plantation. The museum offers guests a glimpse into the impact of Denmark’s colonial reign through tours of the great house and surrounding sugar factory ruins. Adventurers will find plenty to keep them busy on St. Croix. Hop on a sailboat to nearby Buck Island and snorkel its world-renowned underwater trail, one of the few Underwater National Monuments in the National Park System. Hike through the west end’s vast rainforest or down to ancient tide pools on the north shore. Kayak within the Salt
River Bay National Historical Park where Christopher Columbus first landed in 1493. Strap on your tank and scuba dive five unique types of sites in one destination — pier, reef, shipwreck, shore and wall. Visitors can even jump into an ATV and cruise St. Croix’s rolling hills. With new restaurant openings and culinary attractions, experiences abound for foodies visiting St. Croix. Sample Danish cuisine at 40 Strand Eatery or farm-to-table meals at Zion Modern Kitchen. Enjoy truly authentic Crucian bites like kallaloo and conch in butter sauce at food trucks or local establishments like La Reine Chicken Shack or Harvey’s Restaurant. For visitors that want to see where it all comes from, stop by certified organic Ridge-to-Reef Farm or Art Farm for a handson farm tour. The island’s green hills create quite the backdrop for the farm lands. Also, don’t miss Cruise Industry Profiles
unique experiences at two different rum distilleries on one island — the family-run Cruzan Rum Distillery and Diageo’s Captain Morgan Visitor Center. GET LOST ON ST. THOMAS With all that is available for cruise passengers, it’s easy to get lost on St. Thomas. Whether the port of call is the West Indian Company Dock or Crown Bay Marina, passengers arrive on St. Thomas right in the thick of the action. Similar to St. Croix, the island’s Danish influence is immediately evident in the architecture scattered across the picturesque hills and waterfront. In between the historic buildings, visitors will find plenty of modern fun with attractions, tours and unlimited culinary options. With a $1,600 duty free shopping allowance — double that of other Caribbean islands — and streets lined with shops, shopaholics will fall in love with St. Thomas. While downtown Charlotte Amalie, a short drive from the West Indian Company Dock and Crown Bay Marina, is the main hub for shopping, there are also a variety of shops in Havensight, Red Hook and Yacht Haven Grande. The high duty free allowance gives visitors the chance to take advantage of top-of-the-line jewelry, electronics, fragrances, alcohol and souvenirs across the island. St. Thomas offers a variety of options that suit each visitor’s own beach personality. Visitors flock to Magens Bay and Morningstar Beach for their amenities, watersports rentals, food, beverages 110
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and unparalleled beauty. But cruise passengers seeking more peace and quiet will love spots like Lindbergh Beach, which offers one of the best shore dives in the USVI, and Smith Bay Park, which offers an amazing view of the many islands that lie off the east end of the island. Those who want to immerse themselves with the locals should pay a visit to Vessup Bay or Brewers Bay. When it comes to dining, there’s something for everyone on St. Thomas. Those who want to devour authentic local cuisine will love places like Gladys’ Café, Cuzzins Restaurant or Petite Pump Room, where treats like conch fritters and sweet potato mash are never-ending. High-end seaside dining can be found at Grande Cru in Yacht Haven Grande, Oceana in Frenchtown or Sunset Grille at Secret Harbour Beach Resort. Visitors craving fresh Caribbean seafood should head to Hook, Line and Sinker or Caribbean Fish Market. Visitors seeking an active stay on St. Thomas will find a lot of available options. Tree Limin’ Extreme offers the only zip line tour in the USVI, with beautiful views of endless green hills and outlying islands. Virgin Islands Ecotours offers kayaking, hiking and snorkeling tours of hidden mangroves and historic Hassel Island. St. Thomas also offers plenty in the way of water sports — from kite boarding to stand-up paddle boarding to even flyboarding. To learn more about the U.S. Virgin Islands and its ports, visit: www.viport.com, www.visitusvi.com or www.wico-vi.com.
YOUR PASSENGERS’ U.S. VIRGIN ISLANDS STORY STARTS HERE Shopping, beautiful beaches and attractions are waiting to be discovered by your passengers once they arrive. You’ll be able to enjoy our accommodations designed to meet your and your vessel’s needs. For more information on the ports of the U.S. Virgin Islands, visit www.viport.com and www.wico-vi.com.
FREDERIKSTED, ST. CROIX
WEST INDIAN COMPANY, ST. THOMAS
GALLOWS BAY DOCK , ST. CROIX
CROWN BAY, ST. THOMAS
# U S V I St i l l Nice visitUSVI.com
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FCCA Platinum Associate Member Listing Access Cruises, Inc.
Comite Martiniquais du Tourisme - Martinique Tourism Authority
Administracion Portuaria Integral de Mazatlan, S.A. de C.V.
Connecting Waves N.V. - ST. MAARTEN
Administracion Portuaria Integral de Quintana Roo(APIQROO)
Continental Shipping Inc.
Administracion Portuaria Integral de Sonora (API Sonora)
Coordinacion Maritima y Turistica S.A de C.V
Ambassatours Gray Line - Murphy’s The Cable Wharf
Corporacion de Costas Tropicales Colon 2000
American Guard Services
Costa Rica Tourist Board (Instituto Costarricense de Turismo)
Antigua and Barbuda Tourism Authority
Aon Risk Services
Cox & Company Ltd
Appleton Estate Rum Tour
Cruise & Port Advisors, Inc
Aquila Center for Cruise Excellence
Cruise Ship Excursions Inc.
Aruba Ports Authority N.V.
Curacao Ports Authority
Aruba Tourism Authority
Delisle Walwyn St. Maarten
Atlantis Paradise Island, Bahamas
Authority of Tourism Panama
Discover Dominica Authority
Autoridad Maritima de Panama
Dolphin Cove Ltd
Autoridad Maritima del Salvador
Autoridad Portuaria Dominicana
Dominica Air & Sea Port Authority
Bacardi Global Travel Retail
Bahamas Ministry of Tourism
El Salvador Tourism Board - Corporacion Salvadoreña de Turismo
Bamboo Beach Club
Ensenada Cruiseport Village
Banana Coast Cruise Port
Eventstar Structures, Corp.
Barbados Port Inc.
Explora Caribe Tours, S.A de C.V. (Pelicanos Tours)
Barbados Tourism Marketing Inc.
Fideicomiso de Turismo Puerto Vallarta
Belize Tourism Board (BTB)
FMT North America - FMT Seaport Technology
Bermello Ajamil & Partners, Inc
Fonatur - Operadora Portuaria, S.A de C.V.
Blue Lagoon / Dolphin Encounters LTD.
Fort Street Tourism Village Ltd.
Blue Peter Charters B.V. (DBA: Great Bay Express)
Foster & Ince Cruise Services
Blue Planet Tours
Freeport Harbour Company Bahamas
British Virgin Islands Port Authority
Global Ports Holding
British Virgin Islands Tourist Board
Grenada Tourism Authority
Business Research and Economic Advisors (BREA)
Guadeloupe Islands Tourist Board
Café Azul S.A. de C.V.
Guatemala Tourism Board - INGUAT
H.H.V. Whitchurch & Co. Ltd
Carib Resort Inc (St. Maarten Sightseeing Tours)
Honduras Institute of Tourism
Caribbean Cruise Shipping & Tours Limited
Hospitales Amerimed, S.A. de C.V.
Huggins Tours Inc.
Cartagena De Indias Cruise Ship Terminal
Jacksonville Port Authority
Cayman Island Department of Tourism
Jamaica Tourist Board
Cayman Turtle Center
Jamaica Vacations Limited
CH2M Hill, Inc
Kim’ Arrin Cruise Services- Maya World Cruise Services
Chukka Caribbean Adventures
Colombian Government Trade Bureau - PROCOLOMBIA
Mac Maritime, Inc
Cruise Industry Profiles
FCCA Platinum Associate Member Listing Maduro Shipping Participations (S.E.L. Maduro & Sons)
St. Maarten Harbour Group of Companies
Mayan Princess Beach & Dive Resort
St. Maarten Tourism Bureau
MERA Corporation. MV Cozumel S.A.
St. Vincent/Grenadines Port Authority (Kingstown Criuse
Mico Cascais Inc.
Ministry of Tourism of the Dominican Republic
Starboard Cruise Services
Mobile Alabama Cruise Terminal
Municipality of Roatan
T&T Tourism Plus
Nicaragua Tourism Board (Intur)
The Original Canopy Tour - OCT Enterprises Ltd.
The Port Authority of Jamaica
Panama Canal Railway Company
The West Indian Company Limited
Park West Gallery
TGM Fleet & Consulting Services
Playa Mia Grand Beach & Water Park (Empresas Turisticas
Tobago House of Assembly - Division of Tourism Trinidad and
Tourism Corporation Bonaire
Trade Commission of Peru/Ministry of Foreign Commerce & Tourism
Port of Galveston
Tramway Properties Inc- (St. Thomas Tramway - Tramcon)
Port of Los Angeles
Port of New Orleans
Trinidad and Tobago Tourism Development Company Limited
Port of Progreso, Yucatan (Coordinacion General de Puertos y
Tropical Tours Baja Cabo S.A de C.V.
Port of San Diego
U.S. Virgin Islands Department of Tourism
Port Saint John
UBM EMEA - Seatrade
Port Tampa Bay
UltraMar (Caribbean Sun Fun)
United Tour Guides Coop of Puerto Rico
Ports America, Inc.
Urban Development Corporation
Puerto Costa Maya ( Promociones Turisticas Mahahual )
United Stevedoring of America DBA Hallmark Stevedoring
Puerto Magico Pv, S De R.L De C.V
Virgin Excursions LLP & Virgin Port Services
Puerto Rico Tourism Company
Virgin Islands Port Authority
Renta Safari S.A de C.V
Yucatan Tourism Board - SEFOTUR
Rodman Think Branding LLC Romasco Group San Souci Ports, S.A Sand Dollar Sports Secretaria de Turismo del Estado de Baja California Sur Secretaria de Turismo Sinaloa Secretary of Tourism State of Guerrero St. Christopher Air & Sea Ports Authority St. Kitts Scenic Railway Ltd. St. Kitts Tourism Authority St. Lucia Air & Sea Ports Authority St. Lucia Tourist Board St. Maarten Harbour Consultancy N.V.
Cruise Industry Profiles
FCCA Associate Member Listing 4Worlds Expeditions ( One Expedition S De RL de CV A/S Co., LTD. Ac Maimon Bay Enterprises SRL Adriatic Destination Management Company Agencia Acoreana De Viagens Agencia de Viajes King David Agencia Naviera Del Caribe (Anacaribe) AJU Incentive Tours Alamos Travel - Operadora Caoba Alexander, Parrish (Antigua) Ltd. Alizes Travel Altabrisas Excursions S.A. de C.V. Amatique Bay Resort & Marina Amazing Cozumel Race c/o LARF, Inc. Amphitrion Cruises Services S.A. (Amphitrion Holiday) Anthonyâ&#x20AC;&#x2122;s Key Resort Antigua Destination Planners Ltd. Apostleship of the Sea odf the United States of America (AOS-USA) Applicon Tours Arctur Travel Ltd Ardastra Gardens, Zoo & Conservation Centre Aruba Adventures ( Bedrock Tours DBA Kukoo Kunuku ) Asuaire Travel Atlantik - Iceman (Islandsmot) Atlantis Submarines Barbados Atlas Travel Agency Aventura LDA Cruises Aviatur/ Avia Caribbean AyinHa Adventures Ltd. Azimuth Risk Solutions Bacab Eco Park ( Future Vision Invest Co dba) Bahamas Experience Tours Baja Aquatics, LLC Bajarama de Mexico S.A. Baltic Travel Barefoot Holidays St. Lucia BEA Architects Inc Beijing Biz Travel Belize Caribbean Tours Benitez Aviation Inc. dba Helitours Puerto Rico Berenblum Busch Architects Best of Grenada Limited Big Bus Tours Miami Ltd Black Pearl Ltd. Black Pearl Party Cruises Inc. Blue Waters Shipping Trading dba Blue Waters Cruise Tours Bois Cotlette Estate (In Site, Inc ) Bonaire Destination Service Bonaire Tours & Vacations Braemar Tours Bridgetown Cruise Terminals Inc Brimstone Hill Fortress National Park Society BSE - Brazil Shore Excursion C Fernie & Co., S.A. 114
Cruise Industry Profiles
C.I. Mambo S.A.S Calypso Train Tours Ltd. Camara de Comercio y Produccion de Puerto Plata, Inc. Campo Rico Adventures, LLC - Tropical Trail Cancun Adventures Cap Cruise, SRL Carambola Gardens & Tours Caribbean Adventure Tours LTD Caribbean Segway Tours Caribbean Shipping Agencies, Ltd. Caribbean Shipping Association (COMP) Caribe Nautical Services, Inc. Casa Vieja Lodge Catalina Island Chamber of Commerce & Visitors Bureau, Port of Avalon Caves of Barbados Limited (Harrisons Cave) Cayman Diving Ltd Cayman Islands Chamber of Commerce (COMP) Cayman Islands Independent Tour Bus Cayman Sea Adventures Centro Medico Bournigal - Grupo Rescue CEO Mexico DMC Ceres Terminals, Incorporated City of Key West (Port of Key West) City of Portland Maine City Sightseeing Worldwide Colima State Government/ Secretaria de Turismo del Estado de Colima Colombia 57 Tours Travel & Logistics Conch Tour Train Coral Island Tours Coral World Ocean Park Cordelco N.V DBA Mambo Beach Blvd Corea & Co. (1988) LTD Corporacion de Puertos del Cono Sur Cruise Baltic Cruise Gallery Inc. Cruise Maryland / Maryland Port Administration Cruise Plus Services and Sales Cruise Solutions Belize Ltd. CS Adventures - Bahia Cruise Services, Ltd. CTG Margarita S.A.S Curacao Tour and Taxi Dan Knowles Tours Co. Dark Horse Enterprises Delisle Walwyn & Co., Ltd - KANTOURS Destination Antigua 2000 Ltd - (Tropical Adventures) Destination Management Chile S.A. Destination North America Destination Own Dive Dominica Ltd. Dolphin Encounters, LTD Dutch Tours Enterprises, N.V. Eko Park Los Cabos DBA Wild Canyon Elcotour Brazil Tour Specialists Elite Shore Excursion Foundation
FCCA Associate Member Listing Elite Travel Ltd. ELL Maritime Holding LTD Elroy’s Cruise Line & Tour Agency Limited ( Pleasure Tours ) Ernie Travel LTA Exotic Shore Excursions Limited Expedition Tours S.A. Experiencias Xcaret - Naturama Fantasea Bermuda Ltd. FBTT Travel B.V (Funbini B.V.) Fiesta Tours Five Star Watersports Limited Florida Stevedoring Inc Fofoti Tours & Transfer Fun Sun Inc. Funtastic Tours Company Ltd G.P. Wild International LTD Garbutts Marine Investment Giowine Inc. Global Cruises LLC Global Flavors Go With Gus Tours Golden Foundation Tours GoldStar Transport Gorbis Travel LLC Gray Line - Costa Rica Gray Line - Los Cabos S.A de C.V. Grenada Ports Authority Grenada Sea Sun Adventure LTD Guadeloupe Port Authority Guardsman Hospitality Guatemala Expedition Guyana Tourism Authority H.I.S CO, Ltd. H2O - Tierra Ltd Hackshaw’s Boat Charters Hamilton, Miller & Birthisel, L.L.P. Harbor Bunkering Corporation Hilton New Orleans Riverside Holiday Adventure(Taxi Cooperative) Hulqo Management Servives Humberto Alvarez Sucs S.A Hyde Tours Roatan I.T.S. - International Travel Services Co. Iberdom DBA Iberoservice (Iberoservice Incoming Services Dominican Republic) ID Tours New Zealand IDEAS Ilhabela Travel LTD - ME dba Webtur Travels In Destination Management (IDM) Inflot World Wide, Inc Innovative Attraction Management, LLC Intercruises Shoreside & Port Services Island Experiences Island Safari Barbados
Island Shipping & Trading Co. Ltd ISS Freeport LTD. ITC Italian Travel Consultant IWW Island Networks World Wide, Inc J.C. Williams Tours LTD. Jackson Health International Jades Imperio Maya S.A. - Antigua Guatemala Jamaica Co - Operative Automobile and Limousine (JCAL )Tours Ltd Jones Travel & Tours JTB Global Marketing & Travel Jungle Trekking Adventures - AM Karavan Mar - Turizm Seyahat Kayak Nature Tours Ltd. Kelly’s Watersports Key West Chamber of Commerce (COMP) KPMG - Cayman Islands Kukumba Beach @ Old Belize La Mar Excursions, Inc La Romana Cruise Port, Casa De Campo Lea Machine Services Inc. Leeward Islands Charters Leisure Travel & Tours Ltd. Little Switzerland Lloyd’s Register North America LucianStyle Experience Lyca Business LLC ( Island-Sightseeing LLC ) Margaritaville Caribbean Group MB Tours Meridian Construction Company Ltd. Mifsud Brothers Ltd MLSBC Cruises Moffatt & Nichol Mojoa Tours Destination Management LTD. Montego Bay Camber of Commerce & Industry (COMP) MS Technologies INC. Municipality of Mayaguez Nature Island Taxi Assc Nevis Ministry of Tourism Nicaragua’s Best Guides Nokola LTD. DBA Vanuatu Tour Company Oasis Divers - Aqua Tours Old Fort Craft & Heritage Old Town Trolley Tours of Boston Old Town Trolley Tours of Key West Olde Market Craft Shoppes Operadora Isla de la Pasion Oriental Co., Ltd. Orion Marine Construction Inc. Page & Jones, Inc. Parque Tematico Cozumel S.A de C.V DBA Discover Mexico Pearl Island Bahamas Peerless Oil & chemicals Inc. Pelican Adventures N.V. Pier B Development
Cruise Industry Profiles
FCCA Associate Member Listing Pirates Treasure Museum Platinum Port Agency Inc. Plaza International Puerto Rico / The Mall of San Juan PND Engineers Inc. Port Authority of the Cayman Islands Port of Palm Beach District Prestige Leasing & Tours Pronatours PTZTV, LLC Puerto Plata Adventures Quadski Adventure Tours Co. LTD. RDC Partners & Associates Regale International Travel Co., Ltd Rendezvous Tour Company Rento Fun Drive N.V. Rhodes Hall Plantation Ltd Rio Secreto S.A de C.V. Roatan Island Tours ( Libreria Casi Todo DBA ) Roger Albert Voyages Romeo Fleming Group of Companies Rozo & Co. RST / Rico Sun Tours Rumbo Sur Runners Adventures dba Luna Tours SCAN S.A. Schneider Engineering & Consulting Company, Inc Sea Song Tours Seahorse Sailing Adventures Secretaria de Tourismo (Gobierno del Estado de Chiapas) SEICO LTD. Shore Tours - Portugal Singing Plus LLC - People Power SMS Group Snuba International, Inc - Sea Trek SONA Se Rent The Bicycle South American Tours Uruguay South Shore Adventures LTD. Special Needs Group St. Ann Chamber of Commerce (COMP) St. James Travel & Tours St. Lucia Reps LTD. St. Thomas - St. John Chamber of Commerce (COMP) STAT Hellas Stauffer Destination & Port Consultant Stericycle LATAM Stingray City (Antigua) Sub Sea Systems / Sea Trek Sulivan Shipping Services Ltd Sunsation Tour (Q+K Spice Sunsation Tours) Sunshine Adventure Jamaica LTD. Sunsplash Island Activities Swiss Travel Service, S.A. TDC Flamboyant Tours The Ballantine Corporation 116
Cruise Industry Profiles
The Falkland Islands Co Ltd The Rendezvous Company ANTIGUA The Tour Company LTD Tietex International Tolkeyen Patagonia Turismo Tour Coop of Puerto Rico Tourism Attraction Board of the Cayman Islands Transcoma Cruises USA Transmares Group USA Inc. Transoceanicas, S.A Transporte Turistico Cali-Baja S.A TRAVELEX (Travel Executives) Trelleborg Marine Systems Berryville Inc. Tri-Sport Trinidad & Tobago Sightseeing tours Tropical Charm ( Banana Boat Tours ) Tropical Tours Guadeloupe Tropical Tours St. Kitts-Nevis Tropical Trail Rides (Gringos “R” Us. Inc) UNEXSO - The Dolphin Experience Unique Tours and Transportation Services, LLC Vallarta Adventure SA de CV Vanuatu Jungle Zipline Veragua Rainforest Viet Excursions (Tanhong - Viet Excursions) Visit Mobile Wadadli Cats West Indian International Tours Wilderness Explorers Wind is our Friend Windies Tours