By land or by sea.
DOMINICAN REPUBLIC HAS IT ALL
FLORIDACARIBBEAN CRUISE ASSOCIATION
Table of Contents
FLORIDA-CARIBBEAN CRUISE ASSOCIATION . . . . . . . . . . . 5
CARNIVAL CRUISE LINE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Michele M. Paige, President . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Gustavo Antorcha, E.V.P., Guest Shipboard Operations . . . . . .30
Omari Breakenridge, Director, Communications & Design . . . . . . . .10
Amilcar Cascais, V.P., Tour Operations
Terri Cannici, Vice President, Operations . . . . . . . . . . . . . . . . . . . .10
(FCCA Shore Excursion Committee Chairman) . . . . . . . . . . .30
Adam Ceserano, Sr. Vice President . . . . . . . . . . . . . . . . . . . . . . . . .11
Christine Duffy, President . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Vanessa Gutierrez, Administrative Assistant . . . . . . . . . . . . . . . . . . . .11
Hein Erasmus, Manager, Groups, Charters & Product Support . .31
Jessica Lalama, Executive Assistant . . . . . . . . . . . . . . . . . . . . . . .12
Lilla Ferenci, Product Development Manager, Tour Operations . .31
Justin Paige, Manager, Communications, Marketing & Research .12
Melinda Gyarmati, Product Development Manager . . . . . . . . . . .31
Carlos Santamarina, Director, Membership Events & Programs .12
Priscilla Molina, Product Development Manager . . . . . . . . . . . . .31 Carlos Torres de Navarra, V.P., Commercial Port Operations
AIDA CRUISES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
(FCCA Operations Committee Vice Chairman) . . . . . . . . . . .32
Felix Eichhorn, President . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Vicky Rey, V.P., Executive Affairs . . . . . . . . . . . . . . . . . . . . . . . . . .33
Sandra Neffgen, Senior Manager, Destination Management . .15
Renata Ribeiro, S.V.P., Guest Commerce . . . . . . . . . . . . . . . . . . . .33 Stacy Pallot Shweky, Manager, CareTeam . . . . . . . . . . . . . . . . . .33
AZAMARA CLUB CRUISES . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Leon Sutcliffe, Director, Ports of Call & Government Relations . .34
Francisco Mallmann, V.P., Strategic Planning & Revenue
Erika Tache, Director Product Development, Tour Operations . . . 34
Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Terry L. Thornton, S.V.P., Commercial Port Operations and Carnival
Bert van Middendorp, A.V.P., Hotel Operations . . . . . . . . . . . . . . . .17
International (FCCA Marketing Committee Chairman) . . . . 34
Michael Pawlus, Director, Strategic Itinerary & Destination Planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
CELEBRITY CRUISES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Larry Pimentel, President and CEO . . . . . . . . . . . . . . . . . . . . . . . .18
Lisa Lutoff-Perlo, President & CEO . . . . . . . . . . . . . . . . . . . . . . . . 37
Kevin Regan, Global Director, Corporate and Incentives . . . . . . .19 Richard Twynam, Managing Director, UK and Ireland . . . . . . . . .19
COSTA CRUISE LINES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Scott Knutson, V.P., Sales & Marketing . . . . . . . . . . . . . . . . . . .39
CARNIVAL CORPORATION & PLC . . . . . . . . . . . . . . . . . . . . . . 21
Ruben Perez, General Manager . . . . . . . . . . . . . . . . . . . . . . . . .39
Micky Arison, Chairman (FCCA Executive Committee Chairman) . . . . . . . . . . . . . . . .22
CROISIERES DE FRANCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Julia Brown, Chief Procurement Officer . . . . . . . . . . . . . . . . . . . . .23 Alan B. Buckelew, Chief Operations Officer . . . . . . . . . . . . . . . . . .23
CUNARD LINE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
David A. Candib, V.P. Development & Operations . . . . . . . . . . . . .24 Arnold W. Donald, President & CEO . . . . . . . . . . . . . . . . . . . . . . . .25
DISNEY CRUISE LINE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Thomas M. Dow, V.P., Public Affairs . . . . . . . . . . . . . . . . . . . . . . . 25
Russell Daya, Executive Director Marine & Port Operations, Port
Giora Israel, Sr. V.P., Global Port & Destination Development . . .26
Developments & Itinerary Planning (FCCA Operations
Marie McKenzie ~ V.P., Global Destinations Services & Sourcing .27
Jose M. Negron, Director, Port Operations . . . . . . . . . . . . . . . . . .27
Frank De Heer, V.P., Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Gregg R. Zalkin, Sr. Manager, Global Destination Services &
Karl L. Holz, President, Disney Cruise Line and New Vacation
Sourcing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Operations, Walt Disney Parks & Resorts . . . . . . . . . . . . . . . . . . .47
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Jim Urry, V.P., Entertainment and Port Adventures . . . . . . . . . . . .48 CARNIVAL UK (Serving Cunard and P & O Cruises) . . . . . . . . . . . . 28
Arnaldo Zanonato, Sr. Manager, Port Adventures . . . . . . . . . . . .48
Alister Butcher, Shore Operations Risk Manager . . . . . . . . . . . . .28 Alison Moore, Shore Excursions Executive . . . . . . . . . . . . . . . . . .28 Julia Stoica, Shore Excursions Executive . . . . . . . . . . . . . . . . . . .28
CRUISE INDUSTRY PROFILES
Table of Contents HOLLAND AMERICA LINE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
FLORIDACARIBBEAN CRUISE ASSOCIATION
PRINCESS CRUISES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Orlando Ashford, President . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Deanna Austin, S.V.P., Commercial Planning . . . . . . . . . . . . . . . .73
Simon Douwes, Director, Deployment & Itinerary Planning . . 52
Crystal Morgan, Director, Deployment Planning . . . . . . . . . . . .73 Jan Swartz, President . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
HOLLAND AMERICA GROUP (Serving Princess Cruises, Holland
America Line, Seabourn Cruise Line and P & O Austrailia) . . . . . . . . . . . .53
PULLMANTUR CRUISES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Donna Silvera-Barnett, Manager, Port Operations . . . . . . . . . . . .53
REGENT SEVEN SEAS CRUISES. . . . . . . . . . . . . . . . . . . . . . . . 77
Mike Bush, Manager, Shore Excursions . . . . . . . . . . . . . . . . . . . .53 Mary-Ann M. Isinger, Manager, Port Operations . . . . . . . . . . . . .53 Stein Kruse, Chief Executive Officer . . . . . . . . . . . . . . . . . . . . . . . 54 Lisa Jensen, Manager, Shore Excursions . . . . . . . . . . . . . . . . . . .54 Ellen Lynch, Sr. Director, Shore Excursions . . . . . . . . . . . . . . . . . . .54
ROYAL CARIBBEAN CRUISES LTD. (Serving Azamara Club Cruises, Celebrity Cruises and Royal Caribbean International) . . . . . . . . . . . . . . 78 Vina A. Adams, Procurement Manager, Food & Beverage . . . . . . . .79 Christopher S. Allen, VP, Global Deployment & Itinerary Planning . .79
Chris Martin, Director, Port Operations . . . . . . . . . . . . . . . . . . . . .55
Tom Anderson, Director, Global Product Development . . . . . . . .79
Matthew T. Sams, V.P., Caribbean Relations & Private Islands
Melissa De La Cruz, Account Manager, Product Development
(FCCA Operations Committee Vice Chairman) . . . . . . . . . . . 55
Global Tour Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Bill Sharp, V.P, Port and Shore Operations . . . . . . . . . . . . . . . . . .55
Richard D. Fain, Chairman & CEO . . . . . . . . . . . . . . . . . . . . . . . . . .80
MSC CRUISES (USA) INC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Roberta Jacoby, Managing Director, Global Tour Operations . . . .80
Adam M. Goldstein, President & COO . . . . . . . . . . . . . . . . . . . . . .80 Hans Hesselberg, Sr. V.P. Hotel Operations . . . . . . . . . . . . . . . . . .58
Mike Jones, VP, Supply Chain Management & Guest Port Services
Albino di Lorenzo, V.P., Cruise Operations . . . . . . . . . . . . . . . . . . .58
(FCCA Purchasing Committee Chairman) . . . . . . . . . . . . . . . .81
Valentina Pietropaolo, Manager, Shore Excursions . . . . . . . . . . .58
Frederico Gonzalez-Denton, A.V.P., Government & Community
Gianluca Suprani, Head of Global Port Development & Shore
Relations, Latin America & the Caribbean . . . . . . . . . . . . . . . . . . .81
Activities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Paul Litvinov, A.V.P., Strategic Sourcing . . . . . . . . . . . . . . . . . . . . .81
Rick Sasso, Chairman, MSC Cruises North America . . . . . . . . . . .59
Marc Miller, Director, Deployment & Itinerary Planning . . . . . . . 82
NORWEGIAN CRUISE LINE HOLDINGS LTD. (Serving Norwegian
Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Marina I. Ondarza, Director, Port Business Development & Asset Cruise Line, Oceania Cruises & Regent Seven Seas Cruises) . . . . . 61
Tyler Rand, Sr. Analyst, Deployment & Itinerary Planning . . . . . . . .82
Frank J. Del Rio, President & CEO, . . . . . . . . . . . . . . . . . . . . . . . . .62
Miguel A. Reyna, Director, Commercial Development . . . . . . . . . . .82
Frank Del Rio Jr., S.V.P., Port, Destination, & Onboard Revenue .62
Megan Shaw, Account Manager, Global Tour Operations . . . . . . . .83
Dan Hofmann, Manager, Food & Beverage Purchasing . . . . . . . .63
John Tercek, V.P., Commercial and New Business Development . .83
Christine Manjencic, V.P., Destination Services Operation . . . . . .64
Penny T. Zeilman, Account Manager, Global Tour Operations . . . .83
Jennifer Marmanillo, Manager, Itinerary Planning . . . . . . . . . . . .64 Steve Moeller, V.P., Commercial Development . . . . . . . . . . . . . . .64
ROYAL CARIBBEAN INTERNATIONAL. . . . . . . . . . . . . . . . . . 84
Colin Murphy, S.V.P., Destination and Port Operations
Michael Bayley, President & CEO . . . . . . . . . . . . . . . . . . . . . . . . . .84
(FCCA Operations Committee Vice Chairman) . . . . . . . . . . .65 Mario Parodi, V.P., Port Operations & Itinerary Planning . . . . . . . .65
SEABOURN CRUISE LINE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
Capt. Luigi Razeto, S.V.P., Marine Operations . . . . . . . . . . . . . . . .65 Carl Robie, S.V.P., Supply Chain & Logistics Management . . . . . .66
TUI CRUISES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88
Andrew Stuart, President and COO . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Tine Oelmann, Director, Port Operations, Shore Excursions & Ground Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
OCEANIA CRUISES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Jens Kroeger, Head of Shore Excursions . . . . . . . . . . . . . . . . . . .89
Jason M. Montague ~ President & Chief Operating Officer, Oceania
Nancy Rauter, Shore Excursion Manager . . . . . . . . . . . . . . . . . . .89
Cruises & Regent Seven Seas Cruises . . . . . . . . . . . . . . . . . . . . . . . . .69
Marcus Puttich, Head of Port Operations . . . . . . . . . . . . . . . . . . . .89
P&O CRUISES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
CRUISE INDUSTRY PROFILES
FLORIDA-CARIBBEAN CRUISE ASSOCIATION 11200 Pines Boulevard, Suite 201 • Pembroke Pines, FL 33026 • Ph: (954) 441-8881 • Fax: (954) 441-3171 Website: www.f-cca.com • E-mail: firstname.lastname@example.org Mission: The FCCA is a not-for-profit trade organization composed of 19 Member Lines operating more than 100 vessels in Floridian, Caribbean and Latin American waters. Created in 1972, the provides a forum for discussion on tourism development, ports, safety, security, and other cruise industry issue and builds bilateral relationships with destinations’ private and public sectors. By fostering an understanding of the cruise industry and its operating practices, the FCCA works with governments, ports and private sector representatives to maximize cruise passenger, crew and cruise line spending, as well as enhance the destination experience and increase the amount of cruise passengers returning as stay-over visitors. Partnerships Some of the ways the FCCA works with the cruise-oriented destinations include: • Port Improvements – The FCCA provides technical assistance on port expansion, including input on port and pier design, improvements and planned new services. • Research – Research is conducted and provided to destination partners in an effort to create a better under standing of cruise passengers; improve the landside product delivery; and maximize cruise tourism’s benefits. FCCA Outreach Program – FCCA training seminars provide destination partners with valuable information regarding cruise passengers—their wants, needs and habits—enabling the destinations’ private and public sectors to optimize the impact of cruise tourists in their country. The FCCA has five main training programs: • Service Excellence: “Cruise Passengers Equal Profits:” Workshop on the importance of excellent customer service and the economic impact of the cruise industry. • Taxi Pride: Entertaining and informative workshop geared toward taxi drivers, tour operators and vendors providing ground transportation. It focuses on five main areas: courtesy, professionalism, marketing, rules and safety. • FCCA/Aquila Training: The FCCA and Aquila Center for Cruise Excellence partnered to offer programs to improve the service levels and passenger satisfaction for destinations, tour guides and tour operators. From an online training course for tour guides and a two-hour workshop for tour operators to an intensive onsite program encompassing greeters, taxi drivers and everything in between, there is a training program to help tour guides, operators and destinations increase customer service, understand the industry’s and cruise passenger’s wants and needs, and positively impact guest satisfaction. Additionally, the FCCA will design outreach programs based on destination requests, including, but not limited to, specialized training; customized meetings; and site visits to inspect and discuss new or planned infrastructure developments.
CRUISE INDUSTRY PROFILES
Florida-Caribbean Cruise Association FCCA Membership: The FCCA has designed a two-tier membership program for destination partners and private organizations impacted by cruise tourism to cultivate an even closer, direct working relationship with FCCA Member Lines. Associate Membership: The FCCA Associate Membership Program is designed as a partnership to help promote a business to the cruise industry at a great value. For only $500 per year (about $42 a month), it includes the following benefits: • Exclusive Associate Member reception at the FCCA Conference and Trade Show • Exclusive VIP tour during the FCCA Conference and Trade Show • Upgraded FCCA membership badge at the FCCA Cruise Conference & Trade Show • Savings on registration fees for the annual FCCA Cruise Conference & Trade Show • $500 discount on advertising for first year of membership • Discount on Tour Guide Excellence training and exclusivity on ACE Tour Operator Designation from Aquila’s Center for Cruise Excellence • Discount on insurance program for tour operators through AON Risk Services • Discount on the FCCA Emergency Card Program through Trinity Air Ambulance • Access to up‐to‐date research and statistical studies (customized to your destination if requested) • Promotional updates on the cruise industry (current e‐mail required) • Listing/profile in the FCCA Membership Directory • Listing in the Conference issue of FCCA’s Cruise Industry Highlights Magazine • Associate Member FCCA pin • Membership certificate • Use of Associate Member FCCA logo on printed materials and cruise line proposals Platinum Membership: Platinum Membership cultivates close relationships with FCCA Member Line CEOs, presidents and executives that decide where ships call, what products sell onboard and how to invest in infrastructure. For the price of some publications’ advertising, Platinum Members gain direct access to the cruise industry. In addition to the benefits above, Platinum Membership includes: • One complimentary cabin for the annual FCCA PAMAC Cruise Summit • One complimentary cabin for inaugural cruise events • One complimentary hotel room for the annual PAMAC Conference • One complimentary registration for the FCCA Gala • One complimentary registration for the FCCA Conference and Trade Show • Exclusive one‐on‐one meetings during the FCCA Conference and Trade Show • Exclusive receptions during the FCCA Conference and Trade Show • Private lunch meeting at the FCCA Conference and Trade Show • Preferred VIP seating at the FCCA Conference Opening • Exclusive VIP receptions at the FCCA booth during Cruise Shipping Miami • Exclusive VIP events during Cruise Shipping Miami • Access to FCCA Operations Committee meetings • Chance to speak/present at FCCA panels and workshops • Assistance setting meetings 6
CRUISE INDUSTRY PROFILES
Florida-Caribbean Cruise Association • • • • • •
Company profile and updates in the FCCA’s Cruising Magazine Platinum listing in the FCCA Membership Directory Advertising and marketing discounts Membership in the FCCA Urgent Care Program through Trinity Air Ambulance Seat on FCCA’s Platinum Associate Membership Advisory Council (PAMAC) Platinum Membership plaque/clock
Marketing and Advertising To help partners optimize the FCCA’s network of Member Line representatives and industry stakeholders, the FCCA offers ways to target them through various methods and media. From e-mail campaigns and online and print publications—including the official magazine of the global cruise industry backed by the FCCA, CLIA and their Member Lines—to meetings and events, there are ways to capitalize and gain exposure from all of the FCCA’s functions. FCCA Magazines and Publications: • Travel and Cruise Magazine: Published quarterly, this is the official magazine of the global cruise industry, with backing by the FCCA, CLIA and their Member Lines. Through input from and access to over 500 cruise executives, along with distribution to more than 26,500 industry partners and travel agents, it gives a glimpse of the industry’s inner-workings and happenings, while providing ways for anyone doing or desiring business in the cruise industry to maximize its impact. • The Highlight Issue: Containing cruise executive profiles and information on FCCA Member Lines, this is a useful tool when dealing with the cruise industry and a popular resource for the FCCA’s extensive distribution list. • Membership Directory - With a complete listing of all FCCA Member Lines, FCCA Associate and Platinum Members and destinations’ tourism ministers, this publication is used by cruise executives and stakeholders alike. • Conference Program and Gala Program: These programs include schedules and information for the FCCA’s annual open-registration events, offering a way to target the 100-plus cruise executives and 1,000-plus attendees. Online Marketing • Travel and Cruise e-Newsletter: This weekly e-mail newsletter communicates current trends, breaking news and marketing partners’ featured content to more than 10,000 travel professionals around the world, including Member Line executives who use it as a resource to stay up to date. To target this influential audience every week, the newsletter offers Feature Campaigns, featuring a prominent location, 70-word sound bites, access to link a story or website and include an image, and a banner running the duration of the campaign. • TravelandCruise.com: About to launch, this website will become a 24/7 source for travel and cruise industry news, spotlighting featured newsletter content, highlighting magazine articles, optimizing search engines, and streamlining and extending the reach and content of both the magazine and newsletter. • But Wait, There’s More: Other online marketing opportunities include using the FCCA’s social media networks to generate and redistribute content; advertising on the official website; sending content through the FCCA’s e-mail distribution list; and even placing a banner in the FCCA staff’s e-mail signatures. CRUISE INDUSTRY PROFILES
Florida-Caribbean Cruise Association FCCA Foundation (All Proceeds Support the Foundation): The FCCA Foundation provides a tangible mechanism for the cruise industry to fund a range of humanitarian causes in Caribbean and Latin American destinations. In its 22 years, the Foundation has benefited thousands of citizens by providing funding and countless hours to causes and charities throughout the regions. In addition to assisting deserving institutions like charities and hospitals and aiding during crises like natural disasters, the Foundation executes annual projects, including: • Holiday Gift Project: The FCCA reaches out to many Caribbean and Latin American destinations by providing gifts and holiday cheer to children in foster homes or institutions. The presents are delivered to partner destinations on Member Lines’ vessels, and the crew and FCCA partner representatives then give the gifts at a festive party. In 2015, 40 destinations participated, and more than 8,000 children had something to celebrate because of the efforts. • Children’s Essay and Poster Competitions: Children’s Essay and Poster Competitions: The FCCA orchestrates these competitions to further educate FCCA destination partners’ youth by learning and thinking about the cruise industry’s impact, along with their destinations’ and citizens’ roles in it, while also prompting practical problem solving. There are two divisions—junior (12 years and under) and senior (13-16)—that each receive 1st-3rd- place prizes of $3,000, $1,500 and $1,000, respectively, for themselves and their schools, along with a $200 award for every finalist submitted by the participating destinations. The first-place recipients also receive functions in their honor. Foundation Events (All Proceeds Support the Foundation): • FCCA Online Auction: Taking place during the FCCA Cruise Conference & Trade Show and open to anyone with a valid e-mail address, this online auction features items ranging from vacation packages, artwork, jewelry and sports memorabilia—all graciously donated by FCCA Member Lines and partners throughout the Caribbean and Latin America. • FCCA Gala: Created by the Member Lines 22 years ago, the Gala gathers cruise executives and industry stakeholders on a social level to establish new relationships or enhance existing ones. It features a cocktail reception, silent art auction with works from Park West Gallery, and dinner with a selected table host—each a Member Line executive, president and/or CEO. FCCA Events The FCCA coordinates numerous events to promote mutual understanding and forge relationships between the cruise lines and cruise tourism stakeholders. These range from close-knit, members-only events to the larger, open-registration FCCA Cruise Conference & Trade Show, which gathers more than 1,000 attendees with cruise line decision makers for a four-day agenda of meetings, workshops and networking opportunities. The 2017 edition will be held in Merida, Mexico from October 23-27. As the FCCA sails into the future, it remains steadfast in its mission to create mutually beneficial relationships between cruise lines and partner destinations’ private and public sectors.
CRUISE INDUSTRY PROFILES
FCCA Staff Profiles Michele M. Paige ~ President Michele M. Paige’s career in the cruise industry spans more than four decades. She spent 17 years in various positions at the Cruise Lines International Association (CLIA). In February of 1992, Ms. Paige came onboard with the FloridaCaribbean Cruise Association (FCCA) as its director of operations and communications, steering the association on issues such as: destination port development, product development, research and training, as well as serving as a liaison with environmental entities. She was appointed to head the association in January of 1994 as its executive director and named president in March 1997. Ms. Paige continues to chart a course in the development and implementation of the association’s numerous proactive, innovative programs, reporting directly to the association’s Executive Committee. Ms. Paige has initiated such impactful programs and forums as the annual FCCA Cruise Conference and Trade Show, the FCCA Foundation, the FCCA outreach programs, the FCCA associate membership programs, as well as training programs geared to taxi drivers and service providers, to name a few. More importantly, great strides have been made in the realization of the FCCA’s mandate: strengthening the ties between the cruise industry, the Caribbean and Latin America. Under her presidency, the association enjoys membership in the Caribbean Tourism Organization (CTO), of which Ms. Paige is an Executive Committee Board Member, the Caribbean Hotel and Tourism Association (CHTA), the Caribbean Shipping Association (CSA), the Puerto Rico Shipping Association, as well as being a signator to the cruise industry’s “Memorandum of Understanding” with the Florida Department of Environmental Protection. Michele enjoys dual lifestyles in South Florida and Brooksville, Florida, doting on her two children, granddaughters, horses and dogs.
CRUISE INDUSTRY PROFILES
FCCA Staff Profiles Omari Breakenridge ~ Director, Communications & Design Omari Breakenridge joined the Florida-Caribbean Cruise Association in February 2005. He is currently the Director of Communications and Design, and is responsible for the creative direction and design of the FCCA's printed materials, including trade publications, conference collateral and multimedia presentations. Omari also initiates and maintains contact with the media issuing highly visible press releases for conferences, trade shows, gala awards, and charity events. In addition to his 15 years of experience in creative design, Omari has worked within all platforms and is highly skilled in a variety of emerging technologies. He also handles the ongoing development of the FCCA’s database, e-mail marketing, website and video projects. To date, Omari has earned over a dozen industry awards in advertising, publication design and interactive media. He currently serves on the Advisory Boards of Miami Dade Colleges School of Entertainment & Design Technology, Devry University's College of Media Arts and Technology and is a member of the Association of Marketing and Communication Professionals; the American Institute of Graphic Arts and the American Advertising Federation. Outside the office, he keeps himself busy regularly attending events in the Miami art and design scene along with pursuing his passion for photography.
Terri Cannici ~ Vice President, Operations Terri Cannici is responsible for the overall organization, coordination and marketing of the Annual Cruise Conference & Trade show and Central America Conference, conducting site inspections for future conferences and marketing and registration for the Annual FCCA Gala Dinner. She also organizes and coordinates the Holiday Gift Project along with FCCA Member Lines to provide holiday gifts for the under-privileged children in the Caribbean and Latin America. Prior to joining the FCCA in 1999, Terri worked for Royal Caribbean International for 10 years in the Shore Excursion Department, organizing and designing specialty programs for groups, as well as overseeing Royal Caribbean’s signature Golf Ahoy! Program. A native Floridian, Terri lives in the Ft. Lauderdale area with her husband and is actively involved with the Humane Society’s Animal Assisted Therapy program.
CRUISE INDUSTRY PROFILES
FCCA Staff Profiles Adam Ceserano ~ Sr. Vice President Adam Ceserano joined the Florida-Caribbean Cruise Association in 2001 as the Manager of Marketing to increase the sales and rebrand the FCCA’s feature publication, “Travel & Cruise,” which is the official publication of the Cruise Industry, as well as other various projects, which included the development of new sponsorship opportunities, training programs, and improved partnership opportunities. In 2006, he was later promoted to Director of Marketing and Sales, and later that year to the Vice President. Now as the Senior Vice President of the FCCA, Adam Ceserano currently oversees all day-to-day FCCA operations, marketing, advertising, sponsorships, and events. He coordinates and conducts the customer service training workshops, as well as the FCCA Outreach Program. He plays a vital role in implementation, site inspections and organization of all the FCCA’s conferences and trade shows. He also participates on the FCCA's Security/Operations Committee and attends the FCCA Executive Committee meetings Adam Ceserano is also responsible for overseeing the FCCA’s exclusive Platinum Membership Program. Since Mr. Ceserano took the lead of the FCCA membership program, and through the guidance of the Operations Committee, the FCCA has developed more innovative program, with more benefits for its valued Platinum Members. Also, Mr. Ceserano works with Aon Risk Services to continually enhance and develop the FCCA’s Global Tour Operator Insurance Program. Prior to joining the FCCA, Mr. Ceserano worked for Maxim Consulting in Ft. Lauderdale, servicing such clients as IBM, AT&T, South Florida Water Management, and Motorola. Adam worked for the Miami Dolphins in the Special Promotions and Marketing Department before going back to college for his Master’s Degree, in which he helped organize the children's program and special events. He attended Florida State University, receiving a Master’s Degree in Administration and also received a Bachelors Degree in Sports Management and Marketing. He currently lives in Miami, Florida
Vanessa Gutierrez ~ Administrative Assistant Born in Miami, Florida and raised in Colombia, Vanessa holds a Bachelor’s degree in Business Administration and is a recent graduate with a Master’s Degree in International Management from the Université de Montpellier in France. She has previous experience as a Project Manager at Coralys, a French event agency that handles 200 high-end projects per year across Europe. After several years of living in France, she has relocated back to Miami to be closer with her family. Vanessa is responsible for general administration of the membership program, and assisting different departments at the FCCA. She serves as one point of contact between the members and the FCCA by communicating updates on events, publications and financial affairs. She also assists in the organization of the FCCA events and promotes the FCCA Foundations annual Poster Competition.
CRUISE INDUSTRY PROFILES
FCCA Staff Profiles Jessica Lalama ~ Executive Assistant Born in California and raised in Ecuador, Mrs. Lalama worked in the hotel industry with Marriott Hotels before joining the FCCA in 2007. She is the executive assistant to the President, Michele M. Paige, and therefore responsible for the day-to-day liaison with all private and public sector partners for the FCCA. She also assists in the coordination and promotion of the FCCA Foundation Essay Competition and the FCCA Foundation Donation Program for the Caribbean and Latin America. Jessica lives in Plantation, Florida with her husband Raphael and son Martin.
Justin Paige ~ Manager, Communications, Marketing & Research Justin Paige handles the content for FCCA publications, such as Travel & Cruise magazine and newsletter, along with press releases, marketing material, social media and communications between the FCCA and its members, partner destinations and Member Lines. In his research role, he works with Member Lines, port authorities and Business Research & Economic Advisors (BREA) to derive and provide up-to-date data about cruise ship calls, passenger arrivals, port fees and cruise tourism's economic impact. Before joining the FCCA, Justin wrote freelance articles for various publications over a five-year span; earned his B.A. in English from Florida State University and M.F.A. in writing from Vermont College; and taught English composition at Miami-Dade College. He resides in Miami, FL with his wife, Devin, and dog, Osito.
Carlos A. Santamarina ~ Director, Membership Events and Programs Carlos Santamarina currently holds the position of Director of Membership Events and Programs. He is responsible for overseeing the implementation and logistical aspects of all FCCA membership programs and events, including aspects of the FCCA Cruise Conference and Trade show. His main objective is to develop a closer working relationship with the FCCA platinum members, and to help them reach their goals. Carlos graduated from Florida International University School of International and Public Affairs with a bachelorâ€™s degree in Public Administration. Previous to joining the FCCA team, Carlos worked with MasTec North America (MTZ) for the last 16 years as a Project Manager and in Business Development.
CRUISE INDUSTRY PROFILES
AIDA Cruises Am Strande 3 d, 18055 Rostock, Germany â€˘ Tel: +49 (0) 381-20 27 06 00 Website: www.aida.de In the beginning, there was the idea of a holiday at sea beyond the classic cruise, with absolutely no traditions or conventions. Traveling with the first club cruiser of its kind was to be both active and casual at the same time. This was something completely new on the sea travel market and was observed with curiosity by all of our competitors. The success story of this form of holiday took its course in 1996 with the ship that today is AIDAcara. As a combined tour operator and shipping company, AIDA Cruises operates and markets fascinating holidays on water to destinations like the Mediterranean, Canaries, North and Baltic Sea, the Caribbean and Central America.
AIDA Cruises is Germanyâ€™s number one in terms of sales and passengers. The company consistently sets new and unusual trends for holidaying at sea.
Fleet Statistics Name AIDAaura AIDAbella AIDAblu AIDAcara AIDAdiva AIDAluna AIDAmar AIDAsol AIDAstella AIDAvita
CRUISE INDUSTRY PROFILES
Year Built 2003 2008 2010 1996 2007 2009 2012 2011 2013 2002
Pax Capacity 1,270 2,030 2,174 1,186 2,030 2,174 2,174 2,174 2,174 1,270
Tonnage 42,200 68,500 71,000 38,600 68,500 71,000 71,000 71,000 71,000 42,200
AIDA Cruises Felix Eichhorn ~ President Felix Eichhorn has been President of AIDA Cruises since September 1, 2015. Eichhorn studied Business Management at the Economic Academy Hamburg. The native of Rostock has accompanied the unique growth of AIDA Cruises in various management positions of increasing responsibility for more than 15 years. Eichhorn started his career at AIDA Cruises in 1999 with a dual studies program. In the following years, he held a wide variety of positions on board and on shore before assuming responsibility for sales and yield management of AIDA Cruises and Costa in Germany as Senior Vice President Sales, Yield Management & Flight Operation in 2013. In May 2014, Eichhorn was appointed chairman of the committee Ship of the German Travel Organization (DRV).
Sandra Neffgen ~ Senior Manager, Destination Management Sandra is the Shore Excursion Executive for AIDA Cruises and is responsible for Shore Excursions, Ground Handling and Port Operations worldwide for the AIDA brand. Sandra has worked on-board several AIDA vessels as Shore Operations Manager and cruised throughout the Caribbean, Canary Islands, the Baltic and Western Mediterranean. After studying tourism Sandra made first experience in cruise business in booking future cruises at the customer call center for AIDA Cruises before joining shipâ€™s crew onboard.
CRUISE INDUSTRY PROFILES
Azamara Club Cruises 1050 Caribbean Way, Miami, FL 33132 â€˘ Tel: 305-539-6000 Website: www.azamaraclubcruises.com Azamara Club Cruises offers cruise experiences for discerning travelers who long to reach out-of-theordinary destinations and indulge in amenities and service unparalleled on the high seas. The unique offerings of Azamara are beyond compare: butler service is provided in every stateroom; shore excursions are designed to let guests become part of the fabric of life in each destination, instead of merely being an observer; enrichment programs offer everything from culinary to photographic Azamara Journey explorations; two specialty restaurants provide the finest cuisine at sea; live entertainment can be enjoyed nightly; and the level of service offered is unmatched. Azamara Cruises consists of two intimate ships, Azamara Journey and Azamara Quest. Each can carry 694 fortunate guests to discover the hidden corners of the world that larger cruise ships simply cannot reach.
Fleet Statistics Name Azamara Journey Azamara Quest
CRUISE INDUSTRY PROFILES
Year Built 2000 2000
Pax Capacity 694 694
Tonnage 30,277 30,277
Azamara Club Cruises Francisco Mallmann ~ Vice President, Strategic Planning and Revenue Management Francisco Mallmann is Vice President, Strategic Planning and Revenue Management for Azamara Club Cruises. He has been with the company since 2010 and oversees the brand’s Strategic Planning, Revenue Management, Finance, Itinerary Planning, and Product Development functions. Mallmann began his career in finance in the telecommunications industry before transitioning to the cruise sector. His first role with Royal Caribbean Cruises Ltd. was as part of Celebrity Cruises' Revenue Management team in 2006. Mallmann was born in Buenos Aires, Argentina, and grew up in Argentina and Uruguay. He attended Bentley University in Boston where he earned a Bachelor’s degree in Economics/Finance with a minor in French. He currently holds double Master’s degrees: an MBA from Bentley University and a Master’s in Finance from Florida International University. Mallmann lives in Surfside, Florida with his wife, Melissa, and son, Luca.
Bert van Middendorp ~ Associate Vice President, Hotel Operations Bert van Middendorp joined in 2009 as part of the startup team to re-launch Azamara Cruise Line into Azamara Club Cruises. Bert and his team onboard and onshore create the magic that make many guests to return to Azamara over and over again. Prior to Azamara Club Cruises, Bert worked as Senior Vice President of Hotel Operations for SeaDream Yacht Club, Director of Hotel and Ground services for Cunard Cruise Line and served as Hotel Manager for all three original Seabourn Cruise Line vessels and Premier Cruises. For Royal Viking Line Bert served as Controller on their world cruise. In all, Bert’s sea adventure entailed 12 years including 5 complete world cruises. Traveling around the world with the most affluent and demanding guests is in itself a unique experience. Born in the Netherlands, Bert worked several years in several Dutch hotels including the Schiller Crest Hotel Amsterdam, the Crest Hotel Groningen and the Rijn Hotel in Arnhem before joining Royal Viking Line. Bert has a degree in Electrical Engineering and Hospitality.
Michael Pawlus ~ Director, Strategic Itinerary and Destination Planning Michael Pawlus is a 29-year cruise industry veteran. He is currently Director, Strategic Itinerary and Destination Planning for Azamara Club Cruises based in Miami, Florida. He has the responsibility of researching, developing and implementing the deployments and itineraries for Azamara's fleet. Prior to Azamara, Pawlus has held a wide range of executive and management positions at a variety of cruise lines including Silversea Cruises, Seabourn Cruise Line, Regent Seven Seas Cruises, Uniworld River Cruises, Norwegian Cruise Line and Royal Viking Line. During his career, he has been responsible for a number of innovations in the area of itinerary planning. He has also traveled to over 475 ports of call around the world. Pawlus holds an MBA degree from Texas A&M University and did his undergraduate studies at the University of Michigan.
CRUISE INDUSTRY PROFILES
Azamara Club Cruises Larry Pimentel ~ President and CEO Larry Pimentel is President and CEO of Azamara Club Cruises,® a member of the Royal Caribbean Cruises Ltd. family of cruise lines. Since taking the helm in 2009, he and his team have created a new niche of cruise travel distinguished by Destination Immersion,® meaning longer stays, more overnights and night touring in port cities around the world. Over a three-decade career, Pimentel has built successful cruise lines and brands while accumulating a unique body of knowledge about affluent travelers and the experiences that appeal to them. Before joining Azamara Club Cruises, he was president and CEO of SeaDream Yacht Club, a privately held luxury yachting company. At Carnival Corp. he served as president and CEO of Cunard Line and Seabourn Cruise Line. He was previously president and CEO of Classic Hawaii, a tour operating company. His keen insights about the travel marketplace and luxury tastes and trends have made Pimentel an in-demand speaker, writer and educator. He was Distinguished Lecturer at Cornell’s School of Hotel Administration and has led marketing seminars for Harvard Business School, Ritz-Carlton Company, Bloomberg and others. He was a founding member of The Luxury Marketing Council in New York, and also has been influential as director and chairman of major travel industry associations. The cruise brands under Pimentel’s leadership have won dozens of “best in class” awards from discerning travelers. At Azamara Club Cruises, the up-market, 686-guest Azamara Journey® and Azamara Quest® have been recognized with best in class, best service, best overall experience and other awards from Travel + Leisure, Conde Nast Traveler and Cruise Critic’s Cruisers’ Choice Awards. The company also has won top honors from the UK Cruise Critic Cruisers’ Choice Awards, including best overall, best dining, best service, best value-for-money and more. As one of the travel industry’s most respected leaders in branding and luxury travel marketing, Pimentel has been honored with a Lifetime Achievement award from Cruise International, and selected as “one of the 25 most influential travel executives in America” and “global executive of the year.” Larry Pimentel is married and lives with his wife Sandi in Key Biscayne. They have five children.
CRUISE INDUSTRY PROFILES
Azamara Club Cruises Kevin Regan ~ Global Director, Corporate and Incentives Kevin Regan is the Global Director, Corporate and Incentives at Azamara Club Cruises. Regan, an incentive professional with buyer, sales, and client experience joined Azamara following nearly 12 years with Silversea Cruises as the Corporate and Incentive Sales Director. Prior to Silversea, Regan was the Manager of the Incentive and Meetings Management Department at American Express Financial Advisors based in Minneapolis, Minnesota. Here, he designed and executed incentive program qualifications for over 11,000 financial advisors throughout the country. While in St. Louis, Missouri, Regan was a cruise product specialist, purchasing manager, and account executive for Maritz Travel Company and Sales Manager at Maritz Motivation Company servicing major automotive clients. And his entry into the travel industry began with Cunard Lines as the Promotions Director for the fleet where he designed and enhanced the on-board product for the entire fleet, including the Queen Elizabeth II. At the travel industry level, Regan is currently serving his third year on the Hospitality Partners Advisory Council for the Financial and Insurance Planners Association, an organization of over 700 meeting planners. He served as the Chairman of the HPAC in 2015. He has also co-founded the Site Minnesota Chapter, a regional organization of Site Global. He has served as past chair of a number of Site Global Committees over the past several years. Regan lives in Lakeville, Minnesota with his wife and two children. In his spare time, Regan enjoys running, hiking, occasional triathlons and especially bike riding; having ridden his bicycle from New York City to Denver, Colorado.
Richard Twynam ~ Managing Director, UK and Ireland Richard Twynam is Azamara Club Cruises Managing Director, UK and Ireland, and he has held the position since January 2014. Bringing with him nearly 20 years of experience in the travel industry, he leads a new 10-strong team dedicated to the destination immersive travel brand and raising its profile in the UK. Richard launched cruise into the Austravel programme in 2008, and then joined one of the UK's largest cruise distributors, Virgin Holidays Cruises as Managing Director in October 2010, delivering record results. In 2013 Richard was approached by Kuoni to create and launch the Kuoni cruise programme, and in the Autumn of 2013, was asked to be Azamara Club Cruises first ever UK Managing Director. Richard has also worked as Head of Sales UK & Ireland for Air New Zealand and Leisure Sales Manager UK & Ireland for Cathay Pacific Airways.
CRUISE INDUSTRY PROFILES
EXPLORE COLOMBIAâ€™S NATURE AND BIODIVERSITY, ONE OF THE BEST KEPT SECRETS IN THE CARIBBEAN AND THE PACIFIC OCEANS
Carnival Cruise Line 3655 N.W. 87th Ave • Miami, FL 33178-2428 • Phone: (305) 599-2600 • Fax: (305) 471-4700 Website: www.carnival.com Carnival Cruise Line is the world’s largest cruise line because it offers quality cruise vacations at affordable prices. Carnival operates 25 “Fun Ships” with voyages ranging from 3 to 17 days in length sailing to the Bahamas, Bermuda, Caribbean, Mexican Riviera, Alaska, Hawaii, Canada, New England, and Europe. Carnival prides itself on providing guests a “vacation of their dreams” and has delivered them for almost four decades. The staff will work to make sure everyCarnival Breeze one feels comfortable and has fun on the fun ships. Through the exquisite dining, abundant onboard activities (mini golf to water slides) inside and out, and luxurious spas, nobody will lack an opportunity to have fun. Carnival wants all passengers to know that they are on vacation and have the best time possible.
Fleet Statistics Name
Carnival Breeze Carnival Conquest Carnival Dream Carnival Ecstasy Carnival Elation Carnival Fantasy Carnival Fascination Carnival Freedom Carnival Glory Carnival Imagination Carnival Inspiration Carnival Legend Carnival Liberty Carnival Magic Carnival Miracle Carnival Paradise Carnival Pride Carnival Sensation Carnival Spirit Carnival Splendor Carnival Sunshine Carnival Triumph Carnival Valor Carnival Victory Carnival Vista
2012 2002 2009 1991 1998 1990 1994 2007 2003 1995 1996 2002 2005 2011 2004 1998 2001 2001 2001 2008 1996 1999 2004 2000 2016
Pax Capacity 4,724 2,974 4,631 2,052 2,052 2,056 2,052 2,974 2,974 2,052 2,052 2,124 2,974 4,724 2,124 2,052 2,124 2,124 2,124 3,006 2,642 2,758 2,974 2,758 3,936
Tonnage 130,000 110,000 128,000 70,367 70,367 70,367 70,367 110,000 110,000 70,367 70,367 88,500 110,000 130,000 85,500 70,367 88,500 88,500 88,500 113,300 101,353 101,509 110,000 101,509 133,500 CRUISE INDUSTRY PROFILES
Carnival Corporation & plc Micky Arison ~ Chairman Micky Arison grew up in the cruise business and spent the better part of two decades learning it from the ground up before becoming chairman in 1990. Arison, 67, followed his education with a two-year stint in Carnival Cruise Line sales department. He became reservations manager in 1974, and took over the post of vice president of passenger traffic in 1976, succeeding to the presidency of Carnival in 1979. In 1990, he was appointed chairman by the company’s board of directors. In 2013, the role of Carnival Corporation & plc chairman and CEO was split with Arison continuing to serve as chairman and longtime Carnival board member Arnold Donald being named CEO. Carnival went public in 1987, raising $400 million for future expansion. The company continued its growth through the traditional avenue of new ship construction and also began to diversify expanding the company’s cruise operations by entering new market segments of the industry. In 1989, Arison engineered the acquisition of the venerable Holland America Line, giving Carnival entrée to the premium segment of the cruise industry. The purchase also included Westours (now Holland America Princess Alaska Tours), a leading Alaska tour operator. Today, Carnival Corporation also owns ultra-luxury Cunard, operator of the legendary Queen Mary 2, along with Seabourn, and Genoa, Italy-based Costa Cruises, Europe’s leading cruise operator. In April 2003, Arison spearheaded the dual listed company transaction combining Carnival Corporation’s various cruise operators with the wide-ranging brands of P&O Princess Cruises, creating a truly global cruise operator with the leading cruise brands in North America and Europe. The P&O Princess Cruises transaction included Princess Cruises, P&O Cruises, AIDA Cruises, and P&O Cruises Australia. Following the transaction, the company was renamed Carnival Corporation & plc and is traded on both the New York and London Stock Exchanges. It is the only company in the world to be included in both the S&P 500 and the FTSE 100 indices. In 2016, Carnival Corporation & plc launched its 10th brand, social impact travel operator Fathom, sailing to the Dominican Republic and Cuba – the first cruises from the U.S. to the island in more than 40 years. Arison’s keen attention to marketing and growth priorities has resulted in revenues increasing from approximately $600 million in 1988 to $15.7 billion in 2015. Arison is the chairman of the Florida-Caribbean Cruise Association (FCCA), a trade organization whose mandate is to provide a forum for discussion on legislation, tourism development, ports, safety, security and other cruise industry issues. Arison’s contributions to the cruise industry have been recognized by a wide range of international organizations. He has been named an “Officer of the French Legion of Honor” – the country’s highest civilian honor – by French President Jacques Chirac, received an honorary doctorate in naval architecture from the University of Genoa, and was awarded the Decoration of Commander, First Class, of the Order of the Lion of Finland by the President of the Republic of Finland. He has also been awarded the insignia of “Onorificenza al Merito della Repubblica Italiana” by the president of Italy, which confers that country’s highest title on a civilian. In 2010, he was inducted into the Hall of Fame of the Cruise Lines International Association, the world’s largest cruise industry trade association. Arison is also the managing general partner of the National Basketball Association’s Miami Heat franchise and has served as chairman of the league’s board of governors. Arison and his family are longtime residents of the Miami area.
CRUISE INDUSTRY PROFILES
Carnival Corporation & plc Julia Brown ~ Chief Procurement Officer Julia Brown is Chief Procurement Officer (CPO) of Carnival Corporation & plc overseeing strategic sourcing and supplier relationship management. In this newly created role she works closely with the company's nine brands and their support groups to strategically procure goods and services to further strengthen the company's supplier relationships and leverage its global scale. Brown most recently served as CPO on the global management team at Mondelez International, which split from Kraft Foods in 2012. Prior to the split, Brown served as CPO and SVP of global procurement at Kraft Foods, responsible for the company's $30 billion strategic sourcing function. Prior to Kraft, she served as CPO and VP of corporate procurement and contract manufacturing at Clorox. Brown began her career at Procter & Gamble and also served in strategic roles at Diageo and Gillette. Brown is on the board for the Executive Leadership Foundation and also serves as a trustee for the African American Experience Fund, which is part of The National Park Service. She also serves as a board member for the Primo Center in Chicago. Brown has been named as one of the top 100 most "Influential Blacks in Corporate America" by Savoy Magazine, the top 100 Women to Watch by Today's Chicago Woman and listed in Black Enterprise's Top 75 Most Powerful Women in Business. She received a Bachelor of Commerce from McMaster University in Hamilton, Canada. Brown works and lives in Miami, Florida.
Alan B. Buckelew ~ Chief Operations Officer Alan Buckelew currently serves as the chief operations officer of Carnival Corporation, a position he has held since late 2013. In September 2014, Buckelew expanded his leadership role by relocating to China to more closely oversee the company’s growing operations in China and lead all of the company’s strategic initiatives in the country. In addition to his role in China, Buckelew also has oversight of Carnival Asia, with responsibility for coordinating all brand and related activities in that part of the world. In his role as COO, Buckelew is responsible for oversight of all maritime and port operations around the world and group collaborative functions, including information technology, group strategy and global operations, ship retrofits, newbuilds, research and development, risk advisory and quality assurance. Previously, he served as chief executive officer of Princess Cruises from 2007 to November 2013, and as the line’s president from 2004 to November 2013. Prior to that he was executive vice president of corporate services from 2000 to 2007. Buckelew also served as chief operating officer of Cunard from 2004 to 2007. Before being appointed president of Princess Cruises, Buckelew was the company’s executive vice president of corporate services, a position he was appointed to in 2000. Responsible for strategic planning, marketing and yield management, he also served as chief information officer and chief financial officer. He joined the US Army in 1969 and 1970, and served in Vietnam from June 1969 until June 1970. He was a member of a small reconnaissance platoon known as Fox Force, which was deployed in the Central Highlands of Vietnam. Mr. Buckelew holds a B.A. and an M.B.A. from UCLA.
CRUISE INDUSTRY PROFILES
Carnival Corporation & plc David A. Candib ~ Vice President, Development & Operations David Candib is Vice President, Development & Operations for the Global Port and Destination Development Group at Carnival Corporation & Plc covering the Americas, Caribbean and Mexico regions and joined the company in 2002. David is responsible for oversight of all Miami-based corporate port operations, areas of new port development and the corporation’s port reservations system which covers 13 ports where the company has retained preferential berthing rights or directly operates. The operating ports include Amber Cove (the Caribbean’s newest cruise destination) located on the beautiful North Coast of the Dominican Republic which welcomed the first ships last October, Puerta Maya (Cozumel) where a port expansion was completed last October, the Grand Turk Cruise Center (Turks & Caicos Islands) and Mahogany Bay (Roatan, Honduras) which together welcome about 3.5m passengers annually. David manages the company’s relationship and active agreements with the New York City Economic Development Corporation (Manhattan & Brooklyn Ports), Port Everglades in Ft. Lauderdale, Port of Galveston, Puerto Rico Ports Authority (San Juan), and St. Maarten Government and Harbour Holding Company which together comprise a significant share of the company’s global port commitments worldwide. Additionally, David is engaged with governments in the region working alongside Carnival’s various cruise brands in the review and evaluation of both port and infrastructure developments and marquis shore excursion opportunities. David led the company’s efforts in the development of the Mystic Mountain Bobsled Jamaica attraction in Ocho Rios which is considered to be one of the top attractions in the region along with overseeing an exciting new attraction development in St. Maarten. David earned a Master of Business Administration with a concentration in Finance and International Finance from the University of Miami, in Miami, FL and a Bachelor of Business Administration in Finance and minor in Economics from Emory University’s Goizueta Business School in Atlanta, GA. David is also fluent in Spanish. David’s prior work experience concentrated in investment banking and financial consulting that of which were conducted at Smith Barney in Atlanta, Georgia and the May Davis Group in New York City.
CRUISE INDUSTRY PROFILES
Carnival Corporation & plc Arnold W. Donald ~ President & Chief Executive Officer Arnold Donald is President & Chief Executive Officer of Carnival Corporation & plc -- the largest cruise company in the world, with a portfolio of cruise brands in North America, Europe, Australia and Asia, comprised of Carnival Cruise Lines, Holland America Line, Princess Cruises, Seabourn, AIDA Cruises, Costa Cruises, Cunard, P&O Cruises (Australia), P&O Cruises (UK), and Fathom. Together, these brands operate over 100 ships, serving nearly 10 million guests annually. Carnival Corporation & plc also operates Holland America Princess Alaska Tours, the leading tour company in Alaska and the Canadian Yukon. Prior to Carnival, Arnold was President and Chief Executive Office of the Executive Leadership Council, a professional network and leadership forum for African-American executives of Fortune 500 companies and prior to that, he was President and Chief Executive Officer of the Juvenile Diabetes Research Foundation International, the largest charitable funder of diabetes research in the world. Previously, Mr. Donald was Chairman of Merisant Company, which products include the leading global low-calorie sweetener brands, Equal® and Canderel®. Prior to assuming leadership of Merisant, Mr. Donald was a Corporate Senior Vice-President at Monsanto Company in St. Louis, Missouri with worldwide responsibility that included the company's growth, globalization, and technology initiatives. Other roles within Monsanto included President of the Consumer and Nutrition sector and President of the $4 billion plus Agricultural sector -- this latter role marked by the successful introduction and commercialization of Monsanto’s first crop protection products resulting from modern plant biotechnology. He was recognized by the agricultural industry as Agri-Marketer of the Year in 1996. A native of New Orleans, Louisiana, Mr. Donald received a Bachelor of Arts degree from Carleton College, a Bachelor of Science degree in mechanical engineering from Washington University in St. Louis, and a Masters of Business Administration from the University of Chicago Graduate School of Business. Mr. Donald has an extensive history of involvement in local, national, and international organizations, both professional and civic. In November 1998, Mr. Donald was appointed by President Clinton to serve on the President’s Export Council (PEC) for international trade. President Bush re-appointed Mr. Donald to the PEC in February 2003. Mr. Donald currently serves on the boards of Bank of America Corporation and Crown Holdings, Inc. Mr. Donald is also on the boards Washington University in St. Louis, Missouri, the Greater New Orleans Foundation, and BJC Healthcare, among others. Arnold and his wife Hazel have two daughters, Radiah and Alicia, and one son Zachary.
Thomas M. (Tom) Dow ~ Vice President, Public Affairs Tom Dow is Carnival Corporation’s Vice President of Public Affairs. He serves as liaison to federal and state governments and local communities throughout North America. He represents Carnival Corporation in Cruise Lines International Association (CLIA) and Florida-Caribbean Cruise Association (FCCA). He works with Carnival’s 10 operating companies to coordinate policies and positions on industry issues. A 36-year travel industry veteran, Dow joined Carnival in 2003, after serving in a similar position with Princess Cruises & Tours in Seattle for 10 years. Prior to joining Princess, Dow lived in Alaska for 20 years. He is based in Washington, DC.
CRUISE INDUSTRY PROFILES
Carnival Corporation & plc Giora Israel ~ Senior Vice President, Global Port and Destination Development Group Giora Israel, Senior Vice President Port & Destination Development Group, Carnival Corporation, is a veteran of the hotel, marine parks, and cruise industries. A graduate of Tadmor Hotel College in Israel, he served as Director of Sales and Marketing at the Tel Aviv Hilton and as General Manager of hotel resorts in Israel & The Bahamas. He also developed & managed two marine parks and tourist attractions in the Bahamas and in St. Thomas, U.S. Virgin Islands, before becoming a cruise industry consultant in 1990. In 1992, he joined Carnival Corporation as Director of Special Projects where he engaged in a variety of international activities for the line in Europe and other parts of the world. This included an assignment in Greece as Senior Vice President Sales and Marketing of Epirotiki. From 1998 until 2008 Mr. Israel served as Vice President Strategic Planning at Carnival Corporation and PLC. In that capacity Mr. Israel was involved with Carnivalâ€™s international expansion. Other responsibilities included strategic developments relating to ports development, cruise operation and other areas of Carnival, the world largest cruise company. In late 2008 Mr. Israel was promoted to the position of Senior Vice President Port and Destination Development, further emphasizing the strategic importance of cruise destination & cruise development, a key element in Carnivalâ€™s continuing growth and expansion for the years to come. In addition Mr. Israel remains involved in key strategic initiatives for the corporation in various developmental and operational areas. In late 2011 Mr. Israel assumed an expanded role with an addition in the scope of the department to include Global Port and Destination Development responsibilities, with an office and dedicated team based in the UK covering mainly the Mediterranean and Europe region. Mr. Israel has served as a speaker in many international forums on tourism and the cruise industry in over a dozen countries. He has also been a frequent guest speaker at various universities, including the University of the West Indies, Barry University, University of Yucatan, and Florida International University (both at the Hotel Management school and the FIU MBA program), Medcruise Academy and has served as a visiting fellow at both the Oxford and Cambridge Seatrade Cruise Academy. Mr. Israel has served on numerous civic and industry boards in the U.S., Caribbean and Central America. Mr. Israel, together with Dr. Lawrence Miller, a former professor at FIU, co-authored the first dictionary of the cruise industry, which was published in London in 1999.
CRUISE INDUSTRY PROFILES
Carnival Corporation & plc Marie McKenzie ~ Vice President, Global Destinations Services and Sourcing Marie McKenzie was named vice president of global destinations services and sourcing for Carnival Corporation & plc in March of 2015. As part of this function, McKenzie leads a team of brand experts who are responsible for geographical regions on behalf of all 10 brands, while also maintaining their reporting lines into the leadership structure of their respective brand. Together, they coordinate and manage processes and relationships with tour operators and port services officials around the globe to deliver the best possible tour excursion and port experiences for the nearly 11 million guests who sail every year on the company's 100 ships visiting hundreds of ports across the globe. McKenzie previously served as vice president of global financial planning and analysis for Carnival Corporation, where she played an integral part in interpreting and engaging all 10 brands to prepare the company's executive team for its quarterly earnings guidance and position the overall strategy and financial direction of the company. She also led the process of capturing, consolidating and analyzing data from the 10 brands as well as the corporation's annual planning process that is key to the execution of the company's overall long-term strategy. McKenzie started her career with Carnival Corporation in 1996 and since then has held a number of roles of increasing responsibility. McKenzie began her career in 1992 with Arthur Andersen LLP in Washington, D.C. Originally from Jamaica, West Indies, she is a graduate of Howard University where she earned her bachelor's degree in accounting. She also attended Florida International University where she earned a master's degree in international business. McKenzie serves on the board of directors for the Make-A-Wish Foundation of Southern Florida and Honey Shine Inc.
Jose M. Negron ~ Director, Port Operations Jose Negron joined Carnival Corporation & PLC in 2009 as Director of Port Operations, overseeing Puerta Maya in Cozumel (Mexico), Mahogany Bay in Roatan (Honduras), Grand Turk Cruise Center (Turks & Caicos) and the most recent development, Amber Cove in Puerto Plata (Dominican Republic). Jose comes with over twenty-five years of hotels/resort experience opening worldclass properties throughout Hawaii, Cayman Islands, Jamaica, Colorado, Florida, Puerto Rico, and Panama. His past history while working in resorts includes Hyatt, Williams Hospitality, Wyndham, and Luxury Resorts. While in Puerto Rico, he was also responsible for managing the only five-diamond resort in the Caribbean. Now in the cruise industry, he brings his hospitality ingenuity and operations background to Carnival Corporation & PLC. Originally from New York, now residing in Miami, Jose enjoys practicing Brazilin Jujitsu and spending time with his wife and four children.
Gregg R. Zalkin ~ Senior Manager, Global Destination Services & Sourcing Mr. Gregg Zalkin works on the Global Destinations Services & Sourcing team at Carnival Corporation & plc where he oversees the regional shore excursion sourcing process and the Tour Operator Gateway system. Mr. Zalkin has significant cruise industry expertise in the following disciplines: crew member medical care, incident reporting and claims management, port costing, itinerary planning and shore excursions. Prior to joining Carnival in 2005, Mr. Zalkin worked as a management consultant for Cap Gemini Ernst & Young and as a business analyst for Electronic Data Systems (EDS). He has a BBA in Finance from George Washington University and an MBA in Economics and International Business from University of Miami. He is currently serving his fourth term as President of the Miami chapter of the National Football Foundation (Miami Touchdown Club) and is an active project leader within Carnivalâ€™s employee driven volunteer organization â€“ the F.U.N. Team. CRUISE INDUSTRY PROFILES
Carnival UK Alister Butcher ~ Shore Operations Risk Manager Alister is the Shore Operations Risk Manager for Carnival UK (P&O Cruises & Cunard), the role is to ensure that excursion providers manage the safety of passengers and helping providers meet the specific legal requirements of the UK market. Alister has worked in the leisure industry for over 10 years and has a background in Operations Management & Safety Management Systems, he will be providing insight to excursion providers on the more challenging aspects of Risk Management.
Alison Moore ~ Shore Excursions Product Manager Alison is a Shore Excursion Executive for Carnival UK (P&O Cruises and Cunard brands) and is responsible for a number of regions including Caribbean West, Mexico, India, Sri Lanka, Malaysia, Thailand, Croatia, Baltic and Norway to name a few! The role involves all aspects of shore excursion planning and operations for all ports of call within the regions she is responsible for. Alison has worked on board as Tours Manager for Cunard fleet spending a total of 5Â˝ years at sea, during which she travelled to a vast number of destinations around the world and completed six world cruises. Since leaving the sea in 2012, she has spent the last four years working in the Carnival UK head office.
Julia Stoica ~ Shore Excursions Executive Julia is the Shore Excursion Executive for Carnival UK (P&O Cruises and Cunard brands) and is responsible for the USA and Canada, UK, Channel Islands, Australia and New Zealand, Middle East and India. The role involves all aspects of shore excursion planning and operations for all ports of call within these regions. Julia has worked on board as Tours Manager for P&O Cruises, travelling to many destinations around the world. Julia's previous roles include Shore Excursion Manager for Thomson Cruises and Destination Service Coordinator for Orient Cruise Lines. Julia has also experienced a tour operator agency role as Shore Excursion Assistant Manager within Denholm Barwil shipping Services.
CRUISE INDUSTRY PROFILES
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Carnival Cruise Line Gustavo Antorcha ~ Executive Vice President, Guest Shipboard Operations Gus joined Carnival Cruise Lines in 2010 and is the EVP of Guest Shipboard Operations. Gus is responsible for all guest related functions on board including hospitality and commercial operations. In addition, Gus is responsible for guest technology, crew operations, strategic partnerships and marketing on board the ships. Prior to joining Carnival, Gus was Managing Director at The Boston Consulting Group where he worked extensively in the travel and tourism sector. During his 14 years at BCG, Gus’ work extended across, hotels, airlines and cruise lines. Gus has a Bachelor of Arts in Economics and a Markets and Management Certificate from Duke University where he graduated Magna Cum Laude with Distinction in Economics and an MBA from Stanford Graduate School of Business.
Amilcar “Mico” Cascais ~ Vice President, Tour Operations A 30 year veteran of the cruise Industry, Mico’s initial role was shipboard as a purser aboard the “TSS Carnivale” back in 1984, most of his shipboard career to follow was in the capacity of Hotel Manager and in 1995, Mico joined “Renaissance Cruises” in the same capacity before finally moving to shore side operations, again with Carnival Cruise Lines, in 1997. In 1998 Mico formed “Tour Operations” the department responsible for the Shore Excursions at Carnival Cruise Line, a department of one at the time of inception. Tour Operations now consists of a small group of extremely talented individuals both shore side and ship board that are the leaders in the industry. Mico also has the overall responsibility for procurement on behalf of All Brands for Carnival Corporation, in the regions of the United States southern ports, Mexico and the Caribbean. Mico also serves as Chairman of the FCCA Shore Excursion Committee.
Christine Duffy ~ President Christine Duffy began serving as president of Carnival Cruise Line on February 1, 2015, after spending four years as president and CEO of the Cruise Lines International Association, the trade association representing the more than $35 billion global cruise industry. At the helm of the world’s largest and most popular cruise line, Duffy oversees 43,000 employees and 25 cruise ships that carry 4.5 million passengers annually from homeports throughout North America and Australia. Duffy also spent 10 years at Maritz Travel Company where she served six years as president and CEO, managing a business with more than $600 million in revenue and working with a variety of Fortune 500 corporations on their corporate meetings, events and incentive travel programs. She serves on various travel industry boards including U.S. Travel Association, the international foundation board for Meeting Professionals International (MPI), advisory board for Starwood Hotels, and the board of directors for Visit Florida. In 2001, she founded MPI’s Women’s Leadership Initiative, which delivered research and programs to help women in the industry advance in their careers. Duffy is also a member of The Committee of 200, an organization of the world’s most successful women business leaders that supports, celebrates and advances women's leadership in business and works to ensure that women will continue to take on more significant and visible leadership roles. Duffy has been recognized for her industry and community leadership. In 2007, she was inducted into the Convention Industry Council Hall of Leaders. Corporate Meetings and Incentives chose her as one of the “Top 10 Women Leaders in the Meeting Industry,” and Meetings News magazine named her one of the “25 Most Influential People in the Meetings Industry” four times. She received the New York Councils’ Boy Scouts of America Ninth Annual Distinguished Women of the Year award in 2001. 30
CRUISE INDUSTRY PROFILES
Carnival Cruise Line Hein Erasmus ~ Product Manager, Tour Operations Hein joined Carnival Cruise Line in 2006 as a Shore Excursion Manager, bringing along several years of shipboard experience. He joined the Tour Operations team in 2013 as Manager of Groups & Charters & Product Support. In 2016 he transitioned into his current role as Product Development Manager. Hein is highly involved in product management and innovation in some of the major Caribbean ports of call. As Brand Liaison for Global Destinations Services and Sourcing for Carnival Corporation, Hein will have the responsibility of ensuring the quality and experience of contracted product for respective ports in the Caribbean, Mexico and USA for all brands while supporting the operational needs of the CCL brand.
Lilla Ferenci ~ Product Manager, Tour Operations Lilla joined Carnival Cruise Line’s Tour Operation department in 2016 as Shore Excursion Manager, bringing along several years of cruise industry experience. In her role as Product Development Manager, Lilla is highly involved in product management and innovation in some of the major Caribbean ports of call. As Brand Liaison for Global Destinations Services and Sourcing for Carnival Corporation, Lilla will have the responsibility of ensuring the quality and experience of contracted product for respective ports in the Caribbean, Mexico and USA for all brands while supporting the operational needs of the CCL brand.
Melinda Gyarmati ~ Product Manager, Tour Operations Melinda joined Carnival Cruise Line’s Tour Operation department in 2013 bringing along several years of experience in the Tourism & Hospitality Industry. Her extensive background comes from hotel management & land based Tour Operations. In her role as Product Development Manager, Melinda is highly involved in product management and innovation in some of the major Caribbean ports of call as well as the regions of Alaska and Hawaii. As Brand Liaison for Global Destinations Services and Sourcing for Carnival Corporation, Melinda will have the responsibility of ensuring the quality and experience of contracted product for respective ports in the Caribbean, Mexico and USA for all brands while supporting the operational needs of the CCL brand.
Priscilla Molina ~ Product Manager, Tour Operations Priscilla joined Carnival Cruise Line’s Tour Operation department in 2009 as Shore Excursion Manager, bringing along several years of shipboard experience. She joined the Tour Operations team in 2015. In her role as Product Development Manager, Priscilla is highly involved in product management and innovation in some of the major Caribbean ports of call as well as Europe. As Brand Liaison for Global Destinations Services and Sourcing for Carnival Corporation, Priscilla will have the responsibility of ensuring the quality and experience of contracted product for respective ports in the Caribbean, Mexico and USA for all brands while supporting the operational needs of the CCL brand.
CRUISE INDUSTRY PROFILES
Carnival Cruise Line Carlos Torres de Navarra ~ Vice President, Commercial Port Operations In his position Mr. Torres de Navarra has oversight of the Commercial Port Operations group with the following key responsibilities (scope that includes both home ports and ports of call): • Gathering and integration of requirements for port strategies, agreements and operations, across all relevant functions within Carnival Cruise Line (CCL) and Corporate/sister lines, along with regular communications back to CCL and corporate stakeholders (key inputs from Itinerary Development, Nautical Operations, Embarkation, Corporate Global Port & Destination Development and executive management) • Long term planning of ports strategy across regions • Nurturing and managing day-to-day and long term relationships with port officials, port regulators, vendors and partners across regions • Coordination, negotiation and execution of new or revised port agreements as well as related agreements with agents, vendors and partners • Core representation and main point of contact for CCL with port and regional organizations such as the FCCA (FloridaCaribbean Cruise Association) • Oversight and management of operations, service levels and quality control across CCL ports and related parties, with special attention to guest experience, crew experience, safety and compliance • Financial oversight and cost management of port operations and contracts, with a strong objective of cost efficiency • Management of CCL irregular operations, including oversight of the Port Ops Managers on Duty Prior to joining CCL he spent five and half years at Carnival Corporation in the Global Port and Destination Development Department where he assisted the operating brands in the ever-growing area of port development, including offering new product deployment opportunities in areas such as Mexico, Baja, Caribbean and select U.S. Ports. He also has the overall departmental responsibility for all financial aspects of port projects. That area includes accounting/financial reporting, controls, policies, tax compliance, third party financing, budgets, auditing, and others. From Miami, he was also in charge of the Long Beach Cruise Terminal operations in California which has now been transferred to CCL under his leadership. Prior to joining Carnival Corporation, he spent seven years with Royal Caribbean Cruises Ltd. as Assistant Treasurer involved in business development, liquidity and capital planning, financial risk management, acquisitions, as well as port development. Previously he spent seven years at W.R. Grace, a worldwide specialty chemical company, as Manager of International Finance, responsible for subsidiary capital planning and structuring for numerous subsidiaries in over 50 countries and two years at Bank of America in its corporate credit department. Outside of Carnival, he serves on the Supply Chain Management Advisory Committee at Miami Dade College and the School of Business. The Committee’s objective is to give direction to the college’s goal of developing tomorrow's trade and logistics professionals today. Mr. Torres de Navarra is originally from the South Florida area and earned his undergraduate and MBA from the University of Miami. He is married and has three sons. Outside activities include participation in Ironman Triathlons and other endurance events.
CRUISE INDUSTRY PROFILES
Carnival Cruise Line Vicky Rey ~ Vice President, Guest Services Vicky Rey, a 35-year veteran of Carnival Cruise Line, currently serves as the line’s vice president of guest services. In this capacity, Vicky oversees the shipboard guest services function of the line’s 25 ships, as well as embarkation services provided at Carnival’s 17 North American homeports. Her primary responsibility is ensuring guests receive the highest level of service from the moment they arrive at the cruise terminal to the moment they complete their voyage. Prior to being named vice president – guest services, she was responsible for overseeing the guest service and administrative functions of the line’s contact centers, as well as the travel operations for guest and crew and all related functions for the training and quality assurance teams. Rey also heads up Carnival’s CareTeam, comprised of 2,000 shoreside and shipboard company volunteers who provide compassionate care and logistical support to guests and employees who experience an unexpected crisis situation while vacationing or working for the line. She graduated cum laude from the University of Miami, earning a bachelor’s degree in communications and holds a Certified Travel Counselor designation. Rey serves as a mentor on Carnival’s Scholarship and Mentoring Program in collaboration with Big Brothers Big Sisters of Miami.
Renata Ribeiro ~ Senior Vice President, Guest Commerce Renata joined Carnival Cruise Lines in 2008. In her role, she is responsible for deployment strategy, itinerary planning, profitability maximization, demand & guest sourcing strategy. Prior to joining Carnival, Renata was the Commercial Innovation and International Expansion Director at Natura Cosmetics, the leading cosmetics company in Latin America. She also worked in management consulting for 10 years with the Boston Consulting Group and Booz & Company, in many strategy projects, product portfolio optimization, market entry strategies, among others. In her last role as a Principal at The Boston Consulting Group she worked extensively in the consumer goods, financial services and healthcare. Renata has a Bachelor of Sciences in Management from the Getulio Vargas Foundation in Sao Paulo, Brazil and an MBA from Wake Forest University.
Stacy Pallot Shweky ~ Manager, CareTeam Stacy Pallot Shweky is a 29-year veteran with Carnival Cruise Line, having held numerous leadership positions throughout her career in Training and Development, Sales, and Human Resources. In 2012, she managed the initiative to globalize Carnival’s CareTeam, establish a network of CareTeam trained resources and ensure alignment in the CareTeam policies and practices. She held this position for a year where she was responsible for developing and training all of our port agents on our 12-hour CareTeam On-site Emergency Response Plan and developing a Memorandum of Understanding for mutual assistance among all of the Carnival Brands. Stacy took on the role as Manager of Carnival’s CareTeam in October of 2015. She is responsible for managing Carnival’s CareTeam, comprised of 500 shoreside and over 4,000 shipboard and company volunteers who provide compassionate care and logistical support to guests and employees who find themselves facing a crisis situation while vacationing or working with Carnival. CRUISE INDUSTRY PROFILES
Carnival Cruise Line Leon Sutcliffe ~ Director, Ports of Call & Government Relations (Caribbean, Europe) Leon was born in Manchester, England where his early Industrial & Commercial experience was gained as a surveyor and in property management. He joined Carnival Cruise Line in 1994 from British Environmental Services Company Rentokil Initial Ltd, where he was employed as a Surveyor. He first served aboard the T.S.S Fiesta Marina and later on all Carnival vessels until he came shore side in 2000 as Port Operations Supervisor, responsible for liaison with all local & foreign government agencies & Port Authorities in facilitating the port entry & clearance process of the vessels. Leon has held various management positions at Carnival, eventually leading to being appointed Director Port Operations, followed by his recent appointment to the newly created role as Director Commercial Port Operations, Ports of call & Government Relations (Caribbean & Europe). Leon utilizes his extensive experience of the company history and development in contributing to the formulization and execution of strategic and operational plans. In particular a major highlight is the fostering and maintenance of external relationships including governments. Such joint alliances or partnerships form an important and growing feature of Carnival’s vision for the future in the pursuit of market expansion and profitability. Leon has a wealth of practical experience in the strategic and operational levels of shore side management. He is “very in tune” and alive to the daily issues of practicing as a senior manager. He combines a feet on the ground approach with high level management prowess. His experience & management style has attracted a very positive response from customers, colleagues and government agencies.
Erika Tache ~ Director, Product Development, Tour Operations Erika Tache, a versatile Tour Consultant with a broad expertise and international experience across a wide spectrum of the tourism industry, joined Carnival Cruise Lines in 2001. Erika’s wideranging skill set has enabled her to successfully contribute in a variety of roles, including shipboard operations, pre-sales, product management and revenue management. As Director of Product Development, she is responsible for the global activities and product development of Carnival Cruise Lines’ Tour Operations. As a Regional Lead for Global Destinations Services and Sourcing for Carnival Corporation, Erika will have the responsibility for the Caribbean, Mexico and USA in the procurement and contracting of all tours for all Carnival Corporation Brands.
Terry L. Thornton ~ Sr. Vice President, Commercial Port Operations and Carnival International Terry Thornton’s background in the cruise industry spans almost 40 years beginning with financial and marketing positions at Norwegian Cruise Line from 1977 to 1982. He then moved on to spend five years at Sea Goddess, where as one of the founders, Thornton played an integral role in launching that new cruise line. Thornton then served as Vice President of Finance for Windstar Cruises for two years prior to joining Carnival Cruise Line in 1989. Thornton joined the Carnival marketing team as Manager of Special Projects and is currently Senior Vice President, Commercial Port Operations and Carnival International. Terry represents Carnival Cruise Line in the Florida-Caribbean Cruise Association as Chairman of the Marketing Committee.
CRUISE INDUSTRY PROFILES
Celebrity Cruises 1050 Caribbean Way • Miami, FL 33132 • Phone: (305) 539-6000 • (800) 437-3111 • Fax: (305) 374-7354 Website: www.celebrity-cruises.com Celebrity Cruises, operated by Royal Caribbean International, is consistently recognized as an innovative cruise line committed to excellence in design and service. Celebrity offers discriminating consumers a high quality cruise vacation at the best possible value. Celebrity Cruises’ passionate dedication to providing guests with a cruise experience that “exceeds expectations” sets them apart from other cruise vacation choices. This extraordinary performance Celebrity Reflection level has become the definition for Celebrity Cruises and has set the world-wide standard for today’s expression of what first made cruising famous – high quality, superior design, spacious accommodations, grand style, attentive service and exceptional cuisine. Celebrity invites you to discover Alaska, the Bahamas, Bermuda, the Caribbean, Canada/New England, Europe, Galapagos, the Pacific Coastal, Panama Canal, South America, and the Transatlantic.
Fleet Statistics Name Constellation Eclipse Equinox Infinity Millennium Reflection Silhouette Solstice Summit Xpedition
CRUISE INDUSTRY PROFILES
Year Built 2002 2010 2009 2001 2000 2012 2011 2008 2001 2001
Pax Capacity 1,950 2,850 2,850 1,950 1,950 3030 2,850 2,850 1,950 96
Tonnage 91,000 122,000 122,000 91,000 91,000 126,000 122,000 122,000 91,000 2,329
Celebrity Cruises Lisa Lutoff-Perlo ~ President & CEO Celebrity Cruises believes in opening up the world to its guests. Lisa Lutoff-Perlo, a true pioneer of the cruise industry, believes in opening up the world, too. She was appointed president and CEO of Celebrity Cruises in 2014, making her the first woman to lead one of Royal Caribbean Cruises Ltd.’s (RCL) cruise line brands – and the first and only woman CEO of a cruise line that’s publicly traded on the New York Stock Exchange. As a leader, innovator and smart disruptor, Lutoff-Perlo challenges assumptions about the cruise industry. She raises the bar on diversity and inclusiveness, rallying young women to dream differently. She’s a champion of diversity of all kinds, removing barriers so that others may thrive. In prior roles at RCL, she held responsibility for all marketing and advertising initiatives within the domestic African-American and Hispanic markets. In a groundbreaking move in her new role at Celebrity, she hired the first American woman captain of a cruise ship. Lutoff-Perlo’s innovations extend throughout the company. She’s led cutting-edge work to develop and launch multiple, next-generation cruise ships. She also created and leads RCL’s Global Marine Organization, which ensures that all of the corporation’s ships run safely, smoothly and efficiently. Her transformative leadership is ushering in a new era, redefining modern luxury for Celebrity Cruises and beyond. Lutoff-Perlo seeks to open the world for guests with a deeper understanding of what makes a great guest experience: a wide variety of ways to experience compelling destinations, welcoming and unpretentious service, distinctive onboard experiences, and unique approaches to design, culinary and accommodations. Lutoff-Perlo has held a variety of roles during her 31-year tenure with Royal Caribbean Cruises Ltd. Prior to serving as its executive vice president of operations, Lutoff-Perlo was the senior vice president of Celebrity’s hotel operations team, where she played a vital role in shaping extraordinary guest experiences for the brand. She spent 21 years in the sales and marketing organization in varying roles and levels of responsibility, which afforded her a deep understanding of the value of customers – their insights and building relationships. Lutoff-Perlo actively participates in and lends her leadership to a number of community-building, philanthropic, and women’s organizations. Lutoff-Perlo believes in giving back where you live. Having served on United Way of Broward County’s Board of Trustees for four years, Lutoff-Perlo also leads the annual United Way employee giving campaign at Royal Caribbean Cruises Ltd., raising millions each year from corporate and employee donations. Lutoff-Perlo is heavily involved in supporting and sponsoring such United Way events as Rock United, the Magnolia Luncheon and the Mayor's Gala. Lisa has just been selected to be on the International Board of Directors for Best Buddies, the world's largest organization dedicated to ending the social, physical and economic isolation of the 200 million people with intellectual and developmental disabilities. Lutoff-Perlo is a member of Paradigm for Parity, which is committed to achieving gender parity in North America. She serves as well on the Committee of 200, which fosters, celebrates and advances women’s leadership in business. In addition, Lutoff-Perlo is a vocal supporter of the #equalmeansequal campaign for gender pay equality. Lutoff-Perlo is also passionate about the Pace Center for Girls. A strong supporter of "Extraordinary Women Leading Change,” Lutoff-Perlo is chairwoman of its advisory board. LutoffPerlo also is a member of The Commonwealth Institute, South Florida. Celebrity and Lutoff-Perlo were recently named the number one women-led business in Florida by The Commonwealth Institute. In addition, Lutoff-Perlo has just been chosen as one of South Florida Business Journals’ top 25 most influential women in the region. CRUISE INDUSTRY PROFILES
Costa Cruise Lines Venture Corporate Center II • 200 South Park Road, Suite 200 • Hollywood, FL 33021-8541 Phone: (954) 266-5600 • Fax: (954) 266-2100 • Website: www.costacruises.com Costa offers a way of cruising unlike any other: festive, elegant, delightfully different in service, cuisine and ambiance that defines “Cruising Italian Style.” Reflecting their rich Italian heritage, no detail has been overlooked in delivering the style and generous hospitality of Italy, from authentic Italian cuisine to the warm, attentive crew. Costa Cruise Lines, owned by Carnival Corporation, offers itineraries with voyages sailing throughout the Mediterranean, Far East, Middle East, Indian Ocean, Norwegian Fjords, Baltic & Russia, Transatlantic, North & South America and the Eastern & Western Caribbean.
Costa Atlantica Costa Classica Costa Deliziosa Costa Diadema Costa Fascinosa Costa Favolosa Costa Fortuna Costa Luminosa Costa Magica Costa Mediterranea Costa neoRiviera Costa neoRomantica Costa Pacifica Costa Serena Costa Victoria
2000 1991 2010 2014 2012 2011 2003 2009 2004 2003 1999 1993 2009 2007 1996
2,114 1,308 2,260 3,724 3,780 3,780 2,720 2,260 2,720 2,114 1,700 1,356 3,780 3,780 1,928
85,000 53,000 92,700 132,500 114,500 114,500 105,000 92,700 105,000 86,000 48,200 53,000 114,500 114,500 76,000
CRUISE INDUSTRY PROFILES
Costa Cruise Lines Scott Knutson, CTC ~ Vice President Sales & Marketing, Costa Cruises - North America A 30 year veteran of the travel industry, with 27 years in the cruise industry, Scott has spent his career working with the travel agency community. During a twenty year period he played an integral role in the sales organization that helped grow Carnival Cruise Lines into the world’s largest cruise line first as a Business Development Manager in Northern California followed by promotions to Regional Vice President of Sales in the Central and then Southeast Regions of the U.S. where he assumed additional responsibility spearheading New Business Development. In 2008 Scott was named Vice President of Sales for Costa Cruise Lines, North America and, in 2011, assumed additional responsibility for Marketing. He oversees all aspects of sales, marketing and distribution including Field Sales, Strategic Alliances, Sales Operations, Tour Operators, Incentive and Inside Sales. Headquartered in Hollywood, Florida, Scott resides in Lakewood Ranch, Florida with his wife Carol, daughter Kelsey, and sons Logan and Riley.
Ruben Perez ~ General Manager, Costa Cruises - North America Perez has worked for Costa Cruises N.A. for over 30 years, starting in the accounting department while studying for his bachelor’s of science degree in professional administration at Barry University in Miami. He held several managerial positions in the credit and collection and revenue management departments before becoming senior vice president of guest services in 2008. In that role he was responsible for the accounting, guest services, groups, special services, air/sea and guest relations departments. As general manager Perez’ responsibilities also include oversight of all sales and marketing functions.
CRUISE INDUSTRY PROFILES
Croisieres de France 77 Bd Haussmann • 75008 Paris, France Website: www.cdfcroisieresdefrance.com CDF - Croisières de France- was created in September 2007 as a subsidiary of Pullmantur Cruises and Royal Caribbean Cruises Ltd. The company started to operate its first ship "Bleu de France" in May 2008 with a Mediterranean itinerary, leaving from Marseille.
Croisières de France offers its guests the opportunity to experience the warm and friendly atmosphere that epitomizes the French art of living by providing them an attentive and personalized service that includes French as the main onboard language.
The cruise company also offers its guests the opportunity to make the most of their holidays with a real “all inclusive” product that allows them to enjoy unlimited drinks and high quality food without having to worry about the cost.
Fleet Statistics Name MV Horizon MV Zenith
CRUISE INDUSTRY PROFILES
GET IN ON THE SECRET
NOW OPEN TORTOLA PIER PARK The British Virgin Islands offer endless adventures and experiences beyond compare. The new Tortola Pier Park welcomes cruise passengers, BVI guests and locals to the relaxed capital island of Tortola. Along the colorful pier, unique local craft shops and authentic restaurants neighbor international brands and lively entertainment. With a world of discoveries to be found in the British Virgin
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Why Do the World’s Largest Cruise Ships Choose One of the Caribbean’s Smallest Islands? Close to other islands. Far from ordinary Cruise lines prefer St. Kitts because it’s close to other island destinations and provides passengers with easy access to an unforgettable day of authentic experiences. Our two berths (1,100 ft long with minimum depth of 28 ft) are just steps from the historic capital of Basseterre and within easy range of thrilling half-day adventures further afield. Please contact us for a confidential review of your requirements. P.O. Box 132 • Pelican Mall • Basseterre, St. Kitts (869) 465-4040
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Cunard Line 24305 Town Center Drive • Santa Clarita, CA 91355 • Phone: (661) 753-0000 • Fax: (661) 753-0133 Website: www.cunard.com
Cunard Line, one of the world’s most recognized brand names with a classic British heritage, proudly continues a tradition of luxury cruising that began in 1840. With over 160 years of service, Cunard sets the standard of traditional British elegance, superb White Star Service, gourmet cuisine and sumptuous accommodations. Cunard Line, a unit of Carnival Corporation, offers cruise vacations to some of the world’s most exciting destinations.
Fleet Statistics Name Queen Elizabeth Queen Mary 2 Queen Victoria
2010 2004 2007
2,092 2,620 2,014
90,400 151,400 90,000
CRUISE INDUSTRY PROFILES
Disney Cruise Line P.O. Box 10210 • Lake Buena Vista, FL 32830-0210 • Phone: (407) 566-3500 • Fax: (407) 566-3751 Website: www.disneycruise.com
Since its launch in 1998, Disney Cruise Line has established itself as a leader in the cruise industry, providing a setting where families can reconnect; adults can recharge; and kids can immerse themselves in worlds of fantasy only Disney can create. Disney Cruise Line continues to expand its blueprint for family cruising with the addition of two new ships to its fleet - Disney Dream and Disney Fantasy. The Disney Dream and Disney Fantasy sail itineraries to the Caribbean and Bahamas from the Disney Cruise Line homeport in Port Canaveral, Florida, and all voyages feature a day at Castaway Cay, Disney's private island paradise in The Bahamas.
Its classic ships – the Disney Magic and Disney Wonder – are sailing a variety of itineraries to the Caribbean and Bahama from new ports such as New York, Galveston and Miami, as well as sailing new itineraries around the globe, with ports of call in Alaska, Hawaii, Venice, Italy, and the Greek Isles.
Fleet Statistics Name Disney Dream Disney Fantasy Disney Magic Disney Wonder
2011 2012 1998 1999
4,000 4,000 2,400 2,400
Tonnage 128,000 128,000 83,000 83,000
CRUISE INDUSTRY PROFILES
Disney Cruise Line Russell Daya ~
Executive Director Marine & Port Operations, Port Developments & Itinerary Planning
Russell provides operational direction and support to the Disney Cruise Line fleet for marine and port operations. His responsibilities also include worldwide port developments, itinerary and strategic planning. As part of his role he has responsibility to maintain current, and develop new government and port relationships worldwide. He previously spent five years located in the Disney Cruise Line office’s in London during the startup and stabilization period of that office, as Director of Marine, Port, Security Operations and Maritime Affairs. Russell is now positioned back in the Disney Cruise Line office’s in Celebration Florida He joined Disney Cruise Line in 1998 as the manager of Marine Operations. From 2002 to 2003, he served as Staff Captain onboard the Disney Magic and Disney Wonder cruise ships. Prior to joining Disney Cruise Line, Russell served for 7 years as a captain for Stena Line Cruise Ferries on various continental routes in Europe as part of his 38 years of maritime industry experience. He is a member of the Nautical Institute, a group dedicated to promoting and coordinating nautical studies and marine safety worldwide.
Frank de Heer ~
Vice President, Operations
Frank de Heer is the vice president of Operations for Disney Cruise Line and is based in the company’s U.K. office. A 40-year veteran of the cruise industry, de Heer was named to this post in 2013 after leading the design, construction and delivery the Disney Dream and Disney Fantasy, the latest ships in the Disney Cruise Line fleet. De Heer is responsible for leading the DCL UK office, DCL’s Newbuilding program, major ship refurbishments and dry dock planning and execution. De Heer joined Disney Cruise Line in 1996 as part of the start-up team and has served in a variety of leadership roles with the company, including Vice President of Marine and Technical Operations and Vice President Newbuild in charge of new ship design and construction. Before joining Disney Cruise Line, de Heer served in various shipboard and shoreside roles with Holland America Line, where he was the marine and technical superintendent responsible for Windstar Cruises and several of Holland America Line’s cruise ships. De Heer is a member of the Society of Naval Architects and Marine Engineers. De Heer earned his bachelor’s degree in mechanical and marine engineering at the Academy for Marine Engineers in Amsterdam.. He presently resides in London, UK.
CRUISE INDUSTRY PROFILES
Disney Cruise Line Karl L. Holz ~ President, New Vacation Operations and Disney Cruise Line Walt Disney Parks and Resorts As president of New Vacation Operations and Disney Cruise Line, Karl Holz leads several key growth businesses for Walt Disney Parks and Resorts. In this role, he oversees Disney Cruise Line, Disney Vacation Club, Adventures by Disney and Disneyland Paris, inspiring and leading teams all over the world. At Disney Cruise Line, Holz leads a cast and crew of more than 8,000 and is responsible for the entire operation, which includes the Disney Magic, Disney Wonder, Disney Dream and Disney Fantasy cruise ships. He also oversees Disney’s private island in the Bahamas, Castaway Cay, and Disney’s Port Canaveral Cruise Terminal. Holz joined Disney in 1996 as vice president of Downtown Disney at the Walt Disney World Resort. He later served as vice president of Epcot, then senior vice president of Walt Disney World Operations and in 2003 was named president of Disney Cruise Line. In 2004, he moved to Paris as president and chief executive officer of Euro Disney S.A.S. In February 2009, Holz was appointed to his current position of president, New Vacation Operations and Disney Cruise Line, responsible for determining effective operating strategies for new areas that Walt Disney Parks and Resorts is exploring based on leisure trends. Before joining Disney, Holz served as vice president of theme park operations for Knott’s Berry Farm in Southern California, and previously served as president of Sky Chefs Airport Concession Inc. Holz, a native of Germany, earned his bachelor’s degree in business administration from State University of New York at Fredonia.
CRUISE INDUSTRY PROFILES
Disney Cruise Line Jim Urry ~ Vice President, Entertainment and Port Adventures As vice president of entertainment and port adventures for Disney Cruise Line, Jim Urry is responsible for the total onboard entertainment experience and age-specific activities for adults, families and children, and also shore excursions. In addition, he oversees all new design and product development in this realm. Currently Urry serves on the Disney Cruise Line Executive Steering Committee. He also serves as Execution Champion of the Disney Cruise Line Wellness Team. With more than 34 years of cruise entertainment experience, Urry joined Disney Cruise Line in September 1999 to launch the Disney Wonder as cruise director. He has been involved in the conception, creation and implementation of all shipboard entertainment and programming components for Disney Magic, Disney Wonder, Disney Dream, and Disney Fantasy. Prior to joining Disney Cruise Line, Urry spent fifteen years as a cruise director for Royal Caribbean International (RCI), where he was responsible for the development and implementation of entertainment for the line. He was also part of the start-up team for five RCI ships. In addition, Urry has been a member of the British Equity Actors Association since 1975.
Arnaldo Zanonato ~ Senior Manager, Port Adventures As the Senior Manager, Port Adventures for Disney Cruise Line, Arnaldo Zanonato is responsible for the guest experience ashore by sourcing, developing and contracting shore excursions as well as the aquatics and recreation operation onboard the ships and on Disneyâ€™s private island, Castaway Cay. With more than 17 years in the hospitality and cruise industries, Arnaldo joined Disney Cruise Line in 2003 aboard the Disney Magic, where he held a variety of positions in Guest Services, before joining the Port Adventures team in 2007. He was part of the shipboard leadership team on several inaugural itineraries, before relocating to the USA in 2009 to support the shore side operation of the Port Adventures team, where he lead the research and development of more than 40 new destinations in the past 7 years. Prior to joining Disney Cruise Line, Arnaldo worked in hospitality at Walt Disney World and in his native country of Brazil, before his first contract at sea working with Island Cruises. Arnaldo holds degrees in both Hotel Management and Accounting and has won the prestigious Walt Disney Legacy Award during in 2015.
CRUISE INDUSTRY PROFILES
Holland America Line 300 Elliot Avenue West • Seattle, WA 98119 • Phone: (206) 281-3535 • Fax: (206) 281-0351 Website: www.hollandamerica.com
Holland America Line’s fleet of 15 ships offers more than 500 cruises to 415 ports in 98 countries, territories or dependencies. One- to 110-day itineraries visit all seven continents and highlights include Antarctica, South America, Australia/New Zealand and Asia voyages; four annual Grand Voyages; and popular sailings to ports in the Caribbean, Alaska, Mexico, Canada/New England, Europe and Panama Canal. The line currently has a new 2,650-guest ship, ms Nieuw Statendam, on order for delivery in November 2018 from Fincantieri shipyard.
Fleet Statistics Name ms Amsterdam ms Eurodam ms Koningsdam ms Maasdam ms Nieuw Amsterdam ms Noordam ms Oosterdam ms Prinsendam ms Rotterdam ms Statendam ms Veendam ms Volendam ms Westerdam ms Zaandam ms Zulderdam
2000 2008 2016 1993 2010 2006 2003 1988 1997 1992 1996 1999 2004 2000 2002
1,380 2,104 2,650 1,266 2,106 1,918 1,918 837 1,316 1,266 1,266 1,440 1,848 1,440 1,848
61,000 86,700 99,500 55,451 86,700 82,318 81,769 38,000 62,000 55,451 55,451 63,000 85,000 63,000 85,000
CRUISE INDUSTRY PROFILES
Holland America Line Orlando Ashford ~ President As Holland America Line president, Orlando Ashford oversees sales, marketing, revenue management, deployment, itinerary planning, public relations, hotel operations and strategy. Before joining Holland America, Ashford was president of the Talent Business Segment of global consulting firm Mercer. Previously, he was senior vice president, chief human resources and communications officer of Mercer's parent, Marsh & McLennan Companies. He held executive positions at the Coca-Cola Company and Motorola Inc. Ashford’s book, “Talentism,” examines how technology and human networks can bridge skills gaps, enhance business performance and improve society. Ashford is on the board of ITT Corp., Executive Leadership Council and Streetwise Partners. He holds bachelor’s and master’s degrees in Organizational Leadership and Industrial Technology from Purdue University.
Simon Douwes MM, MNI. ~ Director, Deployment & Itinerary Planning Simon Douwes is the Director of Deployment and Itinerary Planning for Holland America Line, a subsidiary of the Carnival Corporation & plc. Appointed to this position in March 2002, he has the responsibility of researching, developing and implementing the deployment and itineraries for all vessels in the Holland America Line fleet. Douwes began his career at Holland America Line as a navigation officer in 1980, shortly after graduating from the Nautical Academy of Amsterdam. He steadily rose through the ranks and was promoted to Captain in 1993. He served as Captain on most of the Holland America Line ships between 1993 and 2002. Simon resides on the Kitsap Peninsula in Washington State with his wife Sharon and two teenage children. When not at work he enjoys competitive bicycle racing, appearing in bicycle races in Washington State. Simon Douwes is a Master Mariner, a member of the Nautical Institute and served as a trustee on the board of the world famous Seattle Children’s Theatre.
CRUISE INDUSTRY PROFILES
Holland America Group Donna Silvera-Barnett ~ Manager, Port Operations Donna administers and coordinates all aspects of port operations for the Atlantics (Canada/East Coast USA) & Bermuda, North Caribbean, Eastern Mexico & Gulf Coast Ports for the Holland America Group â€“ serving Princess Cruises, Holland America Line and Seabourn, working closely with Port Agents, Local Port and Government Authorities and vendors to facilitate ship calls and itineraries. Donna joined Princess Cruises in 1999, having worked with the Shell Company (W.I.) Ltd and the hospitality/travel industry, including the hotel industry and British Airways. In addition to her love of travelling, Donna enjoys golf, gardening and the outdoors!
Mike Bush ~ Manager, Shore Excursions Mike Bush has more than 24 years of experience in the cruise industry and is currently responsible for planning and development of the Shore Excursion program for Holland America Line, Princess Cruise & Seabourn in the Western Caribbean, Central America, South America, and Southern Mexico. Prior to assuming his current position with the Holland America Group, Mr. Bush was Port Manager for Tropical Tours in Mazatlan, Mexico, providing shore excursions to all of the major cruise lines visiting the port. Before making his move to Mexico, Mr. Bush held positions of successively increasing responsibility in ship and passenger operations at Holland America Line - Sr. Manager of Port Operations based in the corporate office in Seattle (January 2004-July 2006), Manager of Port Operations based in the corporate office in Seattle (February 1998 - December 2003), and Manager of Shore Operations in Tampa, FL (September 1994- February 1998). Mr. Bush is a graduate of the University of Washington and resides in Seattle with his wife, Ariadne.
Mary-Ann M. Isinger ~ Manager, Port Operations Born in Vancouver, BC, Mary-Ann began her career in the shipping industry in 1982 and has been an active member of the shipping community throughout. She began her career working a variety of vessels including general cargo, lumber, container, parcel carriers and cruise vessels operations. Mary-Ann, has also worked with Pacific Marine Training Institute, British Columbia Institute of Technology and Canada Coast Guard, where she designed, developed and evaluated a number of programs which included Port Operations, Accounting, Ship Brokering and Chartering, Maritime Geography, Maritime Documentation International Trade and Ship Management. Mary-Ann joined Holland America in 2000 as Manager, Port Operations for Port Everglades and Vancouver. During her tenure, her positioned has expanded to include Western South America, Northern Europe, southern Caribbean, Port Everglades, Tampa and the west coast of Canada. Mary-Ann is currently assigned to the Northern European, Caribbean and Canadian Pacific Northwest regions.
CRUISE INDUSTRY PROFILES
Holland America Group Stein Kruse ~ Chief Executive Officer, Holland America Group Stein Kruse has been Chief Executive Officer of the Holland America Group since December 2013. In this capacity, he has full operating responsibility of Holland America Line, Princess Cruises, Seabourn and Holland America Princess Alaska Tours. He was president and chief executive officer of Holland America Line from 2004 to November 2013. Kruse joined Holland America Line in 1999 as senior vice president, fleet operations with overall responsibility for all Holland America Line's operations. Kruse joined Holland America Line from "K" Line America, where he was senior vice president and chief financial officer. He also oversaw financial activities in seven U.S. subsidiary companies for the global Japanese shipping company and served on the company’s board of directors. Prior to that, Kruse held several executive positions in the cruise industry. He was executive vice president and chief operating officer for Radisson Seven Seas Cruises and president and CEO for Seven Seas Cruise Line. He is a former vice chairman of Cruise Lines International Association (CLIA) and presently serves as a director on the board of the United States Coast Guard Foundation and on the board of governors of the World Trade Center Seattle. Kruse, a native of Oslo, Norway, holds a Bachelor of Science degree from Purdue University and is a graduate of Harvard Business School's Advanced Management Program.
Lisa Jensen ~ Manager, Shore Excursions Lisa Jensen first came to Princess Cruises as an intern from the University of Florida in 1998. After graduation, she worked in the Caribbean & Atlantic Shore Operations department for the next two and a half years before pursuing other career moves. She rejoined Princess in 2003 as a Logistics/Shore Excursion Coordinator and then became a Shore Excursion Specialist the following year. In 2008, Lisa was promoted to her current position as Manager of Shore Excursions before becoming part of the Holland America Group in 2014. She is responsible for overseeing the development, setup, daily operation, and continual assessment of tour programs in over 70 active ports throughout the Caribbean, Bermuda, Mexico and Canada/New England regions for Holland America, Princess Cruises and Seabourn.
Ellen Lynch ~ Senior Director, Shore Excursions Ellen Lynch is a 32 year cruise veteran with a passion for travel and the cruise industry. After overseeing Holland America Line and Seabourn’s Shore Excursion program for 10 years, in 2015 her position changed to include Princess Cruises when Holland America Group was launched. She now oversees worldwide Shore Excursion operations encompassing over 600 ports and 100 countries. She began her career with 7 years of shipboard service at Royal Caribbean Cruises, Sitmar Cruises and Royal Cruise Line, in positions such as Purser and Shore Excursion Manager. In 1990 she returned to Royal Caribbean to begin a shoreside career. In 2000 she relocated to Seattle as Director, Product Logistics to launch Royal Caribbean’s Alaska and European Cruisetour division. Ellen has a Bachelor’s degree in Business Administration and Marketing from Florida Atlantic University.
CRUISE INDUSTRY PROFILES
Holland America Group Chris Martin ~ Director, Port Operations Chris Martin joined Holland America Line in January 2004 as Manager, Port Operations, administering all port-related matters worldwide for the fleet. Over the years, his responsibilities have included planning and coordination of ports and itineraries, overseeing environmental management aspects for the fleet, and acting as a direct liaison between Holland America Line and various regulatory agencies. Chris was promoted to Director, Port Operations in October 2009. With the formation of the Holland America Group in December 2014, he is now responsible for port operations for Princess Cruises, Holland America Line, Seabourn, and P&O Australia. Prior to joining Holland America Line, Chris spent 9 years with Princess Cruises and Tours managing land-based divisions in Alaska and developing new port agency, shore operations, and port services for emerging destinations. Chris holds a Bachelor of Arts degree in Business from the University of Puget Sound and a Master of Science in Management Communication from the University of Portland. He currently resides in Seattle, Washington with his wife and three kids
Matthew T. Sams ~ Vice President, Caribbean Relations & Private Islands, Holland America Group Serving Princess Cruises, Holland America Line, Seabourn Cruise Line and P & O Austrailia Sams joined Carnival Cruise line in 1985. In June 1997, Sams was promoted to Vice President of Caribbean Relations for Holland America Line and is responsible for the interests with the various governmental and regulatory agencies with which the company is involved in the Caribbean, Latin America and Florida. He also is responsible for the overall operation of the company’s private island destination, Half Moon Cay, in the Bahamas. Based in Ft. Lauderdale, Florida, Sams is Holland America Line’s representative to the Florida-Caribbean Cruise Association, and is the current Vice Chairman of the Operations Committee. He and his wife Michelle, whom he met on a cruise to Alaska in 1979, reside on Ft. Lauderdale Beach.
Bill Sharp ~
Vice President - Port and Shore Operations
Bill Sharp is Vice President, Port and Shore Operations for the Holland America Group; representing the brands of Princess Cruises, Holland America Line, Seabourn and P&O Australia. He is responsible for overseeing worldwide port and shore operations for the combined fleet of ships representing all four brands. He reports directly to Paul Goodwin, Executive Vice President of Onboard Revenue, Port and Shore Operations. Sharp began his career with Holland America Line as Director of Port Operations in April 1996, bringing a strong background in port operations. Prior to Holland America Line Sharp held the position of Vice President of Operations at Southeast Stevedoring Corp. and Cruise Line Agencies of Alaska where he spent 16 years working throughout Alaska overseeing cruise and cargo port operations. Following Seabourn’s transition under Holland America Line in 2011, Sharp began to assume roles for both companies. His responsibilities included Fleet Security and Freight & Logistics in addition to Port Operations. In 2013 Sharp assumed his current position under the Holland America Group. Sharp has served on several industry working committees for the Northwest Cruise Association and Alaska Steamship Association, Friends of Maritime, Seattle and on the Advisory Board for Junior Achievement of Washington. He resides in Sammamish, Washington.
CRUISE INDUSTRY PROFILES
MSC Cruises (USA) Inc. 6750 North Andrews Avenue, Fort Lauderdale, FL 33309 Tel: (954) 772-6262 • Fax: (954) 776-5836 Website: www.msccruises.com
MSC Cruises is a division of Mediterranean Shipping Company (MSC), a privately owned company with a longstanding history on the seas headed by captain Gianluigi Aponte. In 1988, MSC Cruises was officially born. MSC Cruises combines a deep heritage at sea with an enthusiastic, young and motivated management team to present a company philosophy of “Innovation = Tradition.” MSC Cruises uniquely blends maritime traditions, culture and famous Mediterranean cuisine to deliver the ultimate cruise experience, while displaying a real commitment to the finest hospitality afloat. In essence, MSC Cruises has made true Italian service the heart of its business and its key point of differentiation in the cruise industry.
Fleet Statistics Name MSC Armonia MSC Divina MSC Fantasia MSC Lirica MSC Magnifica MSC Musica MSC Opera MSC Orchestra MSC Poesia MSC Preziosa MSC Sinfonia MSC Splendida
2004 2012 2008 2003 2010 2006 2004 2007 2008 2013 2002 2009
2,087 3,502 3,274 2,069 2,518 2,550 2,055 2,550 2,550 3,959 1,566 3,274
58,600 139,400 133,500 58,600 92,400 89,600 58,600 89,600 92,400 139,400 58,625 133,500
CRUISE INDUSTRY PROFILES
MSC Cruises (USA) Inc. Hans Hesselberg ~ Sr. Vice President, Hotel Operations In this role, Hesselberg will be responsible for overall vessel operation including product delivery and shipboard services on MSC Cruises ships operating in the Caribbean. Before joining MSC Cruises, Hesselberg served in a number of senior-level operations roles, most recently as the head of hotel operations for Costa Cruise Lines based in the Genoa, Italy, head office. Prior to that, he was VP, operations for the Americas for Costa. He joined Costa from American Hawaii Cruises where he served as VP of hotel operations.
Albino di Lorenzo ~ Vice President, Cruise Operations Albino began his career with MSC Cruises as O.B. Revenue Manager in 2007. In 2008, he moved to the United States as the Operations Manager for the USA Office and later became the Director of the Department. Promoted to Vice President in 2013, he currently oversees the cruise and hotel operations for North America, which includes a dedicated team in charge of Passenger Services, Cruise Operations, On Board Events, Ground Services and Pre/Post Cruise Packages. He also works in close contact with Port and Marine Operations worldwide to develop new and different itineraries for the North American sailings.
Valentina Pietropaolo ~ Manager, Shore Excursions Valentina began her career with MSC Cruises in 2010 when she joined the MSC USA Office team as a Shore Excursions Coordinator. Promoted to Shore Excursions Product Manager in 2013, she is currently responsible for overseeing the entire Caribbean program, including defining tours in program and tour operations for all ports called during the Caribbean / North American Season. Originally from Naples (Italy), Valentina moved to the United States and lives now in Fort Lauderdale. She is fluent in Italian, English, French and Spanish.
Gianluca Suprani ~ Head of Global Port Development & Shore Activities Gianluca Suprani is MSC Cruises’ Head of Global Port Development & Shore Activities, and a member of the CLIA Global Ports Committee. Suprani leads MSC Cruises’ operational and strategic engagement with the world’s port communities, working to create ports that are aligned to the evolving needs of the cruise industry. In 1991 Mr Suprani graduated in Political Science at Genoa University, then spent a few years in the sailing sector before entering the cruise industry at Costa Cruises. In 1995 he was based in Cuba as managing director of Silares Terminales Caribe, operator of cruise terminals in Havana and Santiago de Cuba. His professional experience then continued in Madrid as Director of Port Operations and Shore Excursions with tour operator Pullmantur. In late 2007, Pullmantur became part of Royal Caribbean and, as a member of Pullmantur’s Executive Committee, Suprani was involved in numerous innovative South American itinerary projects. He joined MSC Cruises in 2010 as Corporate Shore Excursion Manager. 58
CRUISE INDUSTRY PROFILES
MSC Cruises (USA) Inc. Richard E. Sasso ~ Chairman, MSC Cruises North America Richard E. Sasso, chairman of MSC Cruises North America, has been a popular and well-respected figure in the cruise industry for more than 44 years and involved in the travel industry for 48 years. After holding key positions at Costa Cruises and Chandris Cruises, Sasso joined the senior management team that launched Celebrity Cruises in 1990. He served as president of that line from 1995 to 2002 and was instrumental in establishing it as a top premium cruise line. Sasso was named president of MSC Cruises USA in April 2004. Since then, he has effectively positioned MSC Cruises for growth in the North American market and in November 2013, MSC Cruises debuted one of its most dazzling vessels, MSC Divina, to Port Miami. In August 2016, Sasso assumed the role of Chairman of MSC Cruises for North America. Backed by one of the world’s largest container shipping companies, MSC Cruises has emerged as a fast-rising star, winning multiple industry awards over the years for its world-class entertainment, unique itineraries and authentic international cuisine. MSC Cruises is the largest privately owned cruise line in the world with a fleet of 12 cruise ships. It is also the fastest growing cruise lines in the industry – growing 800 percent in capacity between 2004 and 2014. MSC Cruises is in the midst of a $10.2 billion investment plan which will bring up to 11 new next-generation ships into service between 2017 and 2026. In 1999, Sasso was named “Cruise Industry Executive of the Year” by a leading travel industry trade magazine. In 2011, he received the coveted “Hall of Fame” recognition from Cruise Lines International Association (CLIA) for his many efforts and accomplishments that have led to significant contributions in the growth of cruise vacations. Over the years, he has served as chairman of both CLIA and the Florida-Caribbean Cruise Association (FCCA) as well as chairman of CLIA’s Marketing Committee. Sasso recently published UnselfishWorld, a book based on his philosophy of encouraging ourselves and others to be the most unselfish individuals we can be. Sasso lives in Ocean Ridge, Fla., with his wife of 44 years, Carmen.
CRUISE INDUSTRY PROFILES
THE POWER OF A PREMIER CRUISE PORT There are so many reasons to choose Port Everglades. Our modern, efficiently operated terminals make transit a breeze. Weâ€™re just two miles from FLL international airport, and minutes from world-famous beaches. Plus, weâ€™re fully scalable. We can accommodate any size ship or passenger volume, moving passengers from curb to ship in just 15 minutes. Year-round berthing available. Discover how Port Everglades propels your business forward in powerful new ways. Visit porteverglades.net or call 800-421-0188.
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Norwegian Cruise Line Holdings Ltd. 7665 Corporate Center Drive • Miami, FL 33126 • Phone: (305) 436-4000 • Fax: (305) 436-4120 Website: www.ncl.com Norwegian Cruise Line is the innovator in cruise travel with a 48-year history of breaking the boundaries of traditional cruising, most notably with the introduction of Freestyle Cruising which has revolutionized the industry by allowing guests more freedom and flexibility. Today, Norwegian invites consumers to “Cruise Like a Norwegian” on one of its 14 purpose-built Freestyle Cruising ships, providing guests the opportunity to enjoy a relaxed cruise vacation on some of the newest and most contemporary ships at sea.
Headquartered in Miami, Norwegian’s Freestyle Cruising ships set sail to popular destinations world-wide like Alaska, Bahamas & Florida, Bermuda, Caribbean, Europe and Hawaii.
Fleet Statistics Name Norwegian Breakaway Norwegian Dawn Norwegian Epic Norwegian Escape Norwegian Gem Norwegian Getaway Norwegian Jade Norwegian Jewel Norwegian Pearl Norwegian Sky Norwegian Spirit Norwegian Star Norwegian Sun Pride of America
2013 2002 2010 2015 2007 2014 2006 2005 2006 1999 1998 2001 2001 2005
3,963 2,240 4,200 4,500 2,394 3,963 2,376 2,384 2,394 2,002 1,966 2,200 2,002 1,900
146,600 91,740 153,000 164,600 93,000 146,600 92,000 92,000 93,000 77,104 77,000 91,000 77,104 81,000
CRUISE INDUSTRY PROFILES
Norwegian Cruise Line Holdings Ltd. Frank J. Del Rio ~ President and Chief Executive Officer, Norwegian Cruise Line Holdings Ltd. Frank J. Del Rio is the president and chief executive officer of Norwegian Cruise Line Holdings Ltd. (NASDAQ: NCLH), comprised of Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises. These brands operate a combined 24 ships with approximately 46,500 lower berths visiting more than 510 destinations worldwide. Del Rio was previously chairman and CEO for Prestige Cruise Holdings, Inc., the parent company operating both Oceania Cruises and Regent Seven Seas Cruises. Del Rio founded Oceania Cruises in 2002, and in doing so, created a new “upper premium” segment of the cruise industry. Under his leadership, the line grew from a fledgling start-up with one 684-passenger ship to a dominant player in the upscale cruise market. Under Del Rio's leadership the company has achieved a number of milestones including the launching of Norwegian Escape, its largest ship to date; Sirena, the latest ship in the Oceania Cruises fleet; and Seven Seas Explorer, the most luxurious cruise ship ever built. Del Rio also announced the company's entry into the China market in 2017 with the introduction of Norwegian Joy, the first premium cruise ship purpose built for the Chinese market. Del Rio earned his bachelor’s in accounting from the University of Florida and is a certified public accountant. He and his wife, Marcia, have two children and four grandchildren and live in Coral Gables, Florida.
Frank Del Rio Jr. ~ Senior Vice President, Port, Destination, & Onboard Revenue Frank Del Rio Jr., is Senior Vice President of Port, Destination, & Onboard Revenue for Norwegian Cruise Line Holdings. Del Rio is responsible for all Port Operations, Destination Services, and Onboard Revenue for NCLH's 3 distinct brands. Del Rio joined NCLH in 2014 as part of the Prestige acquisition. Previously, he held the position of Senior Vice President of Port & Destination Services for Prestige Cruise Holdings. Del Rio oversees an organization that today is managing operations in 462 ports, in 134 countries, and operating nearly 8,000 unique tour offerings. He was born and raised in Miami, studied Finance & Economics at the University of Florida, and now resides in Coral Gables with his wife and two children.
Dan Hofmann ~
Manager, Food and Beverage Purchasing
Dan Hofmann joined the Norwegian Cruise Line in 2015. In his current role as Manager of Food and Beverage Purchasing, Dan works on a variety of initiatives related to F&B supply chain. Originally from Chicago, Dan grew up in the restaurant business and eventually went on to Culinary School. Mr. Hofmann spent time with Houston’s and Brinker International before accepting a position with Cargill’s cruise line distribution business, which concentrates on center of the plate proteins. Dan spent 15 years with Cargill, ultimately leading the business, before accepting his current post with Norwegian Cruise Line.
CRUISE INDUSTRY PROFILES
Norwegian Cruise Line Holdings Ltd. Christine Manjencic ~ Vice President, Destination Services Operations Christine Manjencic is Vice President of Destination Services Operation. Manjencic is responsible for all operations of Shore Excursions, Land Programs, Hotel Programs and sales of shore Excursions on Groups and Charters for all 3 Brands of Norwegian, Oceania and Regent Seven Seas Cruises. Manjencic joined Oceania Cruises in 2004 as Destination Services Manager on board the company’s 2nd vessel MS Insignia. After spending 5 years opening up new destinations and vessels for Oceania she moved to Oceania Headquarters in Miami and has been promoted to subsequent positions including Land Operations Manager, Director and Sr Director of Product Development focusing and developing the company’s extensive Land Programs. Manjencic has been involved in the Cruise industry for more than 21 years, starting at a young age of 22 years old on her very first cruise ship of Sun Line Cruises. Starting in the Cruise Office and venturing into Shore Excursion Christine has travelled every cruising destination. She resides in Cutler Bay with her husband whom she met onboard Oceania and their 5 year old son.
Jennifer Marmanillo ~ Manager, Itinerary Planning Jennifer Marmanillo joined Norwegian Cruise Line in August, 2001. Currently, as Manager of Itinerary Planning, Jennifer is responsible for itinerary design and implementation, port research and schedules for all ships in the Norwegian Cruise Line fleet. Prior to itinerary planning, Jennifer held various positions in the Shore Excursion-Product Development and Land Services departments at Norwegian. Originally from Miami, Florida, Jennifer now resides in Pembroke Pines, Florida with her husband and two children. Jennifer received her Bachelors in Hospitality Management from Florida International University.
Steve Moeller ~ Vice President, Commercial Development Steve Moeller is Vice President of Commercial Development for Norwegian Cruise Line Holdings. He was appointed to this position in February, 2015. Moeller is responsible for all Commercial activities which are relative to Port and Destination Services for all 3 brands (Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises). This includes the appointment of the Tour Operators, Ground Operators and Port Agents in more than 430 destinations worldwide, along with maintaining the relationship of said Operators and Agents. Moeller joined Regent Seven Seas Cruises in 2003 in the Finance Department and joined Prestige Cruise Holdings after the acquisition of Regent Seven Seas Cruises by Oceania Cruises in 2008. He remained in the Finance Department until he was promoted to Vice President Port and Destination Services in 2011. He later joined Norwegian Cruise Line Holdings after the acquisition of Prestige. Moeller has been involved in the Cruise industry for more than 30 years, starting in the Accounting Department for Norwegian Cruise Lines and holding various other Finance positions for Cunard Lines and American Classic Voyages over the years, until making it back to Norwegian. Moeller earned his Bachelor’s Degree from Barry University. He resides in Miami Beach and has one daughter.
CRUISE INDUSTRY PROFILES
Norwegian Cruise Line Holdings Ltd. Colin Murphy ~ Senior Vice President, Destination and Port Operations Colin Murphy joined the company in 1998. In his current role of Senior Vice President, Destination and Port Services, Murphy works on a variety of areas related to ports and destinations for Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises. These include shore excursions & land services; destination development and port operations. He is also currently spearheading the development of Harvest Caye in Belize. Murphy was promoted to this position in November 2014. Originally from England, Murphy owned two restaurants in London before moving to the United States in 1988. After becoming involved in the travel industry, Murphy worked for several major US tour operators, including Collette Vacations, before becoming senior vice president of product development at Vantage Deluxe World Travel in Boston. He has held a number of positions within Norwegian Cruise Line, including Vice President of Land & Air Services; and Vice President of Onboard Revenue. He is also serves as Vice Chairman of the Florida-Caribbean Cruise Association Operations Committee.
Mario Parodi ~ Vice President, Port Operations & Itinerary Planning Born and raised in Genova, Italy, Mario graduated at the local Nautical Institute San Giorgio in 1985.He started his maritime career as a Sergeant for the Italian Navy before becoming a Deck Officer on Ocean Going Cargo and Cruise vessels. After his days at sea, he managed Port Operations for Evergreen in the port of Genova Voltri, Italy before moving to Florida in 1997. In the U.S. he worked as Office Manager for Direct Ship Supply in Fort Lauderdale, Agent Repair and Maintenance at Carnival Cruise Lines in Miami and spent 8 years as a Port Agent for commercial and cruise ships at Eller & Co in Port Everglades. Mario joined Prestige Cruise Holdings in 2008.In March 2015 he was appointed Vice President Port Operations & Itinerary Planning for Norwegian Cruise Lines Holdings.Currently Mario is responsible for preparing worldwide itineraries and port operations for all 3 brands (Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises).
Capt. Luigi Razeto ~ Senior Vice President Marine Operations Born in Genova Italy, Captain Razeto grew up in Camogli a small fisherman village that since the year 1780 is hosting one of the oldest nautical academies in Europe and probably in the world. Captain Razeto graduated from that Academy in 1984. After Graduation he started immediately his seagoing career sailing mostly with Costa Cruise Lines alternating some contracts with Navigazione Alta Italia on board the owned SAHT (Salvage Anchor Handling Towing) Vessels. During his seagoing career Captain Razeto covered different deck department positions up to Second in Command. In 1998 he started his shore side career covering different assignments, including: Manager Marine/Port Operation/Safety at Martinoli Ship Management SAM, Safety and Quality Superintendent at Costa Cruise Lines, SMS and Quality Assurance Director at Carnival Cruise Lines, VP Nautical Operation & Compliance at Prestige Cruise Holdings. Captain Razeto is now the Senior Vice President Marine Operations at Norwegian Cruise Line Holdings and is in charge of Marine Safety, Environmental Protection, Public Health, Medical Policies, Nautical Operations, Surveillance and Security, and Global Fuel procurement for the managed brands (NCL, NCL America, Oceania Cruises and Regent Seven Seas Cruises) along with responsibility over the NCL owned island of Great Stirrup Cay in the Bahamas â€“ Berry islands. Captain Razeto is a reservist of the Italian Coast Guard (a branch of the Italian Navy) honorably discharged with the rank of Sergeant Major. CRUISE INDUSTRY PROFILES
Norwegian Cruise Line Holdings Ltd. Carl Robie ~ Senior Vice President, Supply Chain & Logistics Management Carl Robie is the Sr. Vice President of Supply Chain and Logistics Management for Norwegian Cruise Line Holdings Ltd. Reporting to the CEO, Robie is responsible for all supply chain activities supporting Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises. Robie joined Norwegian Cruise Line Holdings Ltd. as of April 2016. He has held Sr. Management positions previously in the cruise industry, and most recently was a senior supply chain leader in the restaurant industry. Robie has been involved in the cruise, hospitality, and restaurant industry for over 25 years holding Sr. Management positions at TGI Fridays, Carlson Companies, Disney Cruise Line, Crystal Cruises, and Royal Viking Line.
Andrew Stuart ~ President and Chief Operating Officer, Norwegian Cruise Line Andy Stuart is President and Chief Operating Officer for Norwegian Cruise Line, appointed to this position in March 2015. A 28-year company veteran, Stuart has been instrumental in building the Norwegian brand and strengthening relationships with travel partners. In this role, he is responsible for ensuring that Norwegian excels in every facet and that the company continues to produce industry leading financial results, while bringing new ideas and ways of doing business that improve guest satisfaction and team member involvement. He most recently served as Executive Vice President of Global Sales and Passenger Services where his primary objective focused on ensuring Norwegian continued to enhance and strengthen its relationships with travel partners as its primary distribution system. He had recently announced a 40 percent increase in the overall sales team for Norwegian to promote the long-term success of its valued travel partners. He introduced Partners First in 2011, the company’s corporate philosophy of always putting its travel partners first in three key areas: investment in long-term travel partner success; a complete focus on being easy to do business with; and a commitment to travel partners on direct business. He also served as Chief Product Officer, responsible for delivery of the Freestyle Cruising product across the Norwegian fleet, ensuring that it provided exceptional value and quality for guests and was consistent with the marketing and brand positioning of the company. Stuart joined Norwegian in 1988 and served as the company’s Sales and Marketing Director in the United Kingdom until December 1996. He was named Vice president of sales planning and relocated to the company’s Miami headquarters in January 1997. He was promoted to senior vice president of passenger services in 1998, and in 1999, named senior vice president of Norwegian sales. In 2000, he was promoted to senior vice president of marketing and sales. In 2003, Stuart was named executive vice president of marketing, sales and passenger services. Originally from the United Kingdom, Stuart has a bachelor’s of science degree from Bournemouth University. He has served as Chairman of the Cruise Lines International Association. He is an active participant on social media and can be found @nclandy on Twitter.
CRUISE INDUSTRY PROFILES
â€œIf h, c, an d uniqu e in the Caribb ean, you will fin d it - Cora lie all in Martiniqu e!â€?
Immerse yourself in Martinican rich culture, discover a wealth of natural wonders, and experience our new and exciting excursions.
European Regional Development Fund
Oceania Cruises 7300 Corporate Center Drive â€˘ Miami, FL 33126 Website: www.oceaniacruises.com When it launched in 2003, Oceania Cruises created an entirely new segment of cruising with elegant mid-size ships, destination-rich itineraries, luxurious accommodations, world-class cuisine and exceptional anticipatory service, all at an extraordinary value. Today, Oceania Cruises visits more than 330 ports around the globe on five award-winning ships that provide guests the opportunity to enjoy an intimate, MS Marina refined and casually elegant travel experience. The leader in destination cruising, Oceania Cruisesâ€™ distinctive itineraries call on the perfect mix of must-see marquee, boutique and off-the-beaten-path ports. Multiple overnight calls afford an in-depth, enriching destination experience and allow travelers to immerse themselves in the cuisine, culture and history of the ports visited.
Fleet Statistics Name MS Insignia MS Marina MS Nautica MS Regatta MS Riviera MS Sirena
CRUISE INDUSTRY PROFILES
1998 2011 2000 1998 2011 1999
824 1,250 824 824 1,250 824
30,277 66,084 30,277 30,277 66,084 30,277
Oceania Cruises Jason M. Montague ~ President and Chief Operating Officer, Oceania Cruises and Regent Seven Seas Cruises Jason Montague is president and chief operating officer for Oceania Cruises and Regent Seven Seas Cruises. He was appointed to this position in December 2014 and is responsible for ensuring all aspects of the successful operation for both brands. Most recently, Montague served as Executive Vice President and Chief Integration Officer for Norwegian Cruise Line Holdings Ltd. Prior to the acquisition of Prestige, he served as Chief Financial Officer and Executive Vice President of Prestige Cruise Holdings, Inc. He helped launch Oceania Cruises in 2002 and has seen the company through the purchase of its initial three R-class vessels, the equity investment by Apollo Management, the acquisition and integration of Regent Seven Seas Cruises, the financing and delivery of Oceania Cruisesâ€™ Marina and Riviera new builds and the recent acquisition by Norwegian Cruise Line Holdings Ltd. Prior to joining Oceania Cruises, Montague operated a successful consulting practice focused on strategic planning and development of small to medium-sized companies. Previously, he held the position of Vice President Finance for Alton Entertainment Corporation, a brand equity marketer who was majority owned by the Interpublic Group of Companies. Montague holds a BBA in Accounting from the University of Miami.
CRUISE INDUSTRY PROFILES
VOTED #1 PORT IN NORTH AMERICA
At Port Po t C Canaveral, na aver l, we w pr p prefer efer f tto let our o ou numbers speak for themselves. $265 mil million lion in upgrades upgrades,, including a new cruise ter terminal minal and complete port-wide rrenovations. enovations. 66 mil million-plus lion-plus annual visitors to Orlando/Central Florida, the “theme park capital of the world” 60 million million would-be passengers living within the southeast drive market of Port Canaveral
There’s There’s no better place than Port Canaveral to grow grow your business.
#1 ranking by editors of Cruise Critic on “Best Port in North America”
PO RT C A NAVE R AL .CO M
P&O Cruises Richmond House, Terminus Terrace • Southampton SO14 3PN, UK Website: www.pocruises.com If you want your holiday to be extraordinary, you’ve come to the right place. Choose P&O Cruises, where the extraordinary happens every day. Imagine awaking to a new view each morning; enjoy service that is unlike anything on land; visit more beautiful and vibrant places in one holiday than most people see in years; dine in exclusive restaurants; do what you want, when you want. You can enjoy a spontaneous modern holiday. Or you can experience cruising with all the traditions. P&O’s quality of service and attention to detail let you experience a world that is both carefree and tailored to you.
You can explore the world with P&O at the same time as experiencing the very best of British heritage. Tate Modern and Tate Britain will be onboard various cruises offering Tate Talks and creative workshops. You can dine in restaurants created by Gary Rhodes and Marco Pierre White. Play Scalextric at Sea. And children can be entertained by Noddy and Mr. Bump from the Mr. Men show.
Fleet Statistics Name Adonia Arcadia Aurora Azura Britannia Oceana Oriana Ventura
2001 2004 2000 2010 2015 2000 1995 2008
688 1,800 1,840 3,096 4324 2,020 1,810 3,092
30,000 85,000 76,000 116,000 141,000 77,000 69,000 113,000
CRUISE INDUSTRY PROFILES
Princess Cruises 24305 Town Center Drive • Santa Clarita, CA 91355 • Phone: (661) 753-0000 • Fax: (661) 753-0133 Website: www.princesscruises.com
One of the best-known names in cruising, Princess Cruises first set sail in 1965 with a single ship cruising to Mexico. Today, the line has grown to become the third-largest cruise line in the world, renowned for innovative ships, an array of onboard options and an environment of exceptional customer service. A recognized leader in worldwide cruising, each year Princess offers approximately 1.3 million passengers the opportunity to escape to the top destinations around the globe aboard a fleet of modern vessels.
Princess offers more than 100 different itineraries and allows travelers the opportunity to literally cover the globe with sailings to all seven continents that call at approximately 350 ports and destinations around the world. Destinations include the Caribbean, Alaska, Panama Canal, Northern Europe, Mediterranean, Scandinavia & Russia, Mexican Riviera, South America, Australia & New Zealand, South Pacific, Hawaii, Tahiti, Asia, Africa, Canada & New England, and world cruises. Princess passengers can enhance their cruise experience through the Adventures Ashore® program, featuring nearly 4,000 in-port excursions worldwide, and the company's expanding cruise tour offerings enable passengers to combine their cruise with a full land tour.
Caribbean Princess Coral Princess Crown Princess Dawn Princess Diamond Princess Emerald Princess Golden Princess Grand Princess Island Princess Pacific Princess Regal Princess Royal Princess Ruby Princess Sapphire Princess Sea Princess Star Princess Sun Princess
2004 2002 2006 1997 2004 2007 2001 1998 2003 1999 2014 2013 2008 2004 1998 2002 1995
3,080 1,950 3,080 1,950 2,670 3,080 2,600 2,600 1,970 670 3,600 3,600 3,763 2,670 1,950 2,600 1,950
113,000 88,000 113,000 77,000 116,000 113,000 109,000 109,000 88,000 20,000 141,000 141,000 113,000 113,000 77,000 109,000 77,000
CRUISE INDUSTRY PROFILES
Princess Cruises Deanna Austin ~ Senior Vice President, Commercial Planning As Senior Vice President, Commercial Planning, Deanna leads the development of fleet deployment, working to offer the most competitive itineraries to optimize the commercial appeal and prices paid for a Princess cruise. She also manages Market Planning, including strategic pricing, sales policies, and competitive analysis. As the head of Commercial Planning, she oversees all pricing initiatives, promotional programs, and inventory control. She has launched a number of new itineraries and deployments for Princess, including our first journey to Antarctica and the first mega-ship to sail in Asia. Recently, she played an integral part in Princess' Asia strategy, to open new Asia markets and develop new home ports in Japan, China and the rest of Asia. Deanna holds an MBA from California State University-Northridge, and a BA degree in marketing with a minor in French from the University of Utah. She and her family live in Southern California. Deanna joined Princess’ Market Planning department in 1987 and was named to her current position in 2014.
Crystal Morgan ~ Director, Deployment Planning As the Director of Deployment Planning for Princess Cruises, Crystal is responsible for the strategic deployment and itinerary planning for Princess Cruises’ fleet of 18 vessels. In this role, Crystal calls on over 20 years of cruise industry experience including 8 years as an onboard Shore Excursion Manager. Prior to joining the Deployment Planning department, Crystal worked within Princess’ Shore Operations group planning worldwide Shore Excursion and Logistics programs. Crystal holds a Bachelor’s degree in Business Management.
Jan Swartz ~ President Jan Swartz was appointed president of Princess Cruises in November 2013, after having served in a number of leadership roles with the company. Most recently, she served as executive vice president overseeing sales, marketing and customer service operations. Jan joined the company in 2001 as vice president of strategy and business development, but she has worked with Princess since 1997, first as an outside management consultant with the prestigious Bain & Company. She holds a MBA from Harvard Business School and a BA in Economics and English from the University of Virginia. Jan and her husband live in the Los Angeles area with their two children.
CRUISE INDUSTRY PROFILES
ANY MINUTE CAN BECOME A MOMENT
Deep Water Swim
Nowhere but Atlantis can you experience Dolphin Cay, the ultimate dolphin and sea lion habitat. Our Shallow Water Interaction lets you join your new friend in waist-high water for a hug and kiss. Swim alongside a playful dolphin and feel the incredible rush of a “foot push” across the water in our Deep Water Swim. Our engaging Sea Lion Interaction lets you observe the speed, agility and even dance moves of these captivating animals. Memories are waiting to be made. Come out and play. For more information on these unique programs, contact CruisePartners@AtlantisParadise.com.
Sea Lion Interaction
Shallow Water Interaction
ALWAYS AMAZING DOLPHINCAY MARINEHABITATS
Atlantis is proud to be accredited by:
Pullmantur Cruises Calle de la Mahonia, 2, 28043 • Madrid, Spain • Tel: +34 902 09 55 12 Website: www.pullmantur.es With a history of over 40 years, Pullmantur is a hospitality group offering products in Europe and Latin America. The group is comprised of the following business units: cruises, tour operations, land circuits and city tours, MICE, regular and charter airline, and a retail network of travel agencies. Pullmantur, a leading company in Spain, offers vacation cruises onboard its modern fleet of ships, with a daily capacity of more than 12,000 passengers. As MS Empress a tour- operator, the company offers vacation packages to the Caribbean and land circuits in Europe and Africa. The group also runs Pullmantur Air with a fleet of four Boeing 747- 400 planes operating regular and charter flights to the Caribbean, and sub-charters to third parties, transporting half a million passengers a year. In its retail division, it integrates Nautalia Viajes with more than 200 points of sale in Spain. The group, headquartered in Madrid, employs over 7,000 professionals and has business delegations in Brazil and France - where it operates through the brand- Croisières de France -and commercial offices in Mexico and Portugal. The company currently generates more than 65% of its business in international markets and is the holiday choice for more than one million travelers per year worldwide.
Fleet Statistics Name
MS Monarch MS Sovereign
CRUISE INDUSTRY PROFILES
Regent Seven Seas Cruises 7300 Corporate Center Drive â€˘ Miami, FL 33126 Website: www.rssc.com
Seven Seas Explorer
Regent Seven Seas CruisesÂŽ offers voyages to more than 250 ports around the continents. Our luxury vessels are designed for guests numbering in the hundreds rather than the thousands. The ambiance on board is personal, individual, accommodating and all ships share certain distinctions in accommodations, service, dining and amenities that elevate them to the lofty vantage point of our enviable six stars. From extended leisurely voyages with long, rejuvenating days at sea, to cruises that explore one coveted region of the world in depth, the ships of Regent Seven Seas Cruises are the most luxurious way to explore.
Fleet Statistics Name Seven Seas Explorer Seven Seas Mariner Seven Seas Navigator Seven Seas Voyager
Year Built 2016 2001 1999 2003
Pax Capacity 750 700 490 700
Tonnage 54,000 48,075 28,550 42,363
CRUISE INDUSTRY PROFILES
Royal Caribbean Cruises Ltd. 1050 Caribbean Way • Miami, FL 33132 • Phone: (305) 539-6000 • (800) 327-6700 • Fax: (305) 374-7354 Website: www.royalcaribbean.com Royal Caribbean provides a world-class vacation experience with a wide range of signature onboard amenities, entertainment, and award-winning family programming. The cruise line has a 40-year history of giving guests the Royal Advantage - the most innovative cruise ships, exciting itineraries to popular destinations, and world-renowned friendly and engaging Gold Anchor Service. Royal Caribbean International is part of Royal Caribbean Cruises Ltd., a global cruise vacation comOviation of the Seas pany that also operates Celebrity Cruises, Azamara Club Cruises, Pullmantur, CDF Croisieres de France, as well as TUI Cruises through a 50 percent joint venture with TUI AG.
Adventure of the Seas Allure of the Seas Anthem of the Seas Brilliance of the Seas Empress of the Seas Enchantment of the Seas Explorer of the Seas Freedom of the Seas Grandeur of the Seas Independence of the Seas Jewel of the Seas Legend of the Seas Liberty of the Seas Majesty of the Seas Mariner of the Seas Navigator of the Seas Oasis of the Seas Oviation of the Seas Quantum of the Seas Radiance of the Seas Rhapsody of the Seas Serenade of the Seas Vision of the Seas Voyager of the Seas
2001 2010 2015 2002 1990 1997 2000 2006 1996 2008 2004 1995 2007 1992 2003 2002 2009 2016 2014 2001 1997 2003 1998 1999
3,114 5,400 4,905 2,501 1,850 1,950 3,114 3,600 1,950 3,600 2,501 1,800 3,600 2,350 3,114 3,114 5,400 4,905 4,905 2,501 2,000 2,501 2,435 3,114
138,000 220,000 167,800 90,090 48,563 74,000 138,000 158,000 74,000 158,000 90,090 69,130 158,000 73,941 142,000 138,000 220,000 167,800 167,800 90,090 78,491 90,090 78,491 138,000
CRUISE INDUSTRY PROFILES
Royal Caribbean Cruises Ltd. Vina A. Adams ~ Procurement Manager, Food & Beverage In 1998 Vina joined Royal Caribbean Cruises Limited, in the Supply Chain Department, focusing on Food & Beverage Globally. Throughout her career at RCL, Vina held various positions in Food and Beverage, where she gained experience in commodities such as Produce, Dairy, Groceries, Coffee, Tea, & Beverage. Vina is responsible for sourcing products and negotiating contracts for Royal Caribbean International, Celebrity Cruises & Azamara Club Cruises. Vina is also responsible for developing local sourcing in the Caribbean & Latin America, and is very passionate about this area of responsibility. Vina recently completed WSET at Johnson and Whales University, and is currently pursuing her CSW. She was voted employee of the year in 1999 & 2013. She was awarded Supply Chain ahead of the Curve employee in 2012.
Christopher S. Allen ~ Vice President, Global Deployment & Itinerary Planning Planning Christopher Allen is the Vice President of Deployment & Itinerary Planning for Royal Caribbean International, Celebrity Cruises, and assists with Azamara Club Cruises. Christopher has been involved with Deployment and Itinerary Planning since early 2007 and has had the pleasure of partnering with many destinations within FCCA and globally. Christopher joined Royal Caribbean in 1997 and prior to his current role has held the position of Manager for Revenue Management as well as Director of Revenue Planning & Analysis. Prior to joining Royal Caribbean, Christopher held several roles in the commercial real estate field in Washington, D.C. Christopher grew up in the Washington, D.C. metropolitan area and holds an undergraduate degree in Political Science from Rollins College and an MBA from Crummer Graduate School of Business at Rollins College. Christopher and his wife and his triplet sons live in Miami, Florida.
Tom Anderson ~ Director, Global Product Development Tom Anderson is the Director of Global Product Development for Royal Caribbean International. He has been a part of the cruising industry since 1983, and started his career serving as Supply Officer in the United States Navy before taking on the role of Director of Onboard Revenue with Costa Cruises in 1988. With the experience and knowledge acquired at Costa Cruises, in 1995, Tom went on to work for Princess Cruises as Manager of Shore Excursions for the Caribbean, Mexico and Canada/New England regions. In 2002, he helped launch Destination Florida, and also became a partner in Destination Canada/New England, which was purchased by Intercruises in 2008. Tom remained at Intercruises for five years as Vice President of Shore Excursions before recently returning to his cruise line roots. Tom is originally from Philadelphia, Pennsylvania. He earned a Business degree and a Design degree from the University of Colorado/Boulder, before attending Office Candidate School in Newport, Rhode Island. Tom resides in Miami, Florida with his wife and has two children.
Melissa De La Cruz ~ Account Manager, Product Development Global Tour Operations Melissa began her career with Royal Caribbean Cruises Ltd in 2008 when she joined the Global Tour Operations Department. Melissa has held several positions within the GTO department. For the past several years, Melissa was instrumental in the development of shore excursions and special events in Northern Europe. In her current role Melissa oversees the product development of shore excursion offerings in the Eastern & Southern Caribbean, as well as the Bahamas. She provides strong thought processes and synergy to the GTO Product Development Management Team. CRUISE INDUSTRY PROFILES
Royal Caribbean Cruises Ltd. Richard D. Fain ~ Chairman & CEO Richard D. Fain serves as Chairman and Chief Executive Officer of Royal Caribbean Cruises Ltd. (NYSE: RCL). More than five million guests sail each year aboard the company's cruise lines -Royal Caribbean International, Celebrity Cruises, Azamara Club Cruises, Pullmantur, CDF Croisières de France, and the joint venture company TUI Cruises. The company's 44 ships sail to nearly 500 ports on all seven continents. Fain became the cruise line company's chairman and CEO in 1988, and has guided its growth to its current place on the S&P 500, as well as its listing by the Ethisphere Institute as a 2016 World's Most Ethical Company. Fain is chair-elect of the University of Miami Board of Trustees, and serves on the board of the Posse Foundation and the executive committee of the World Travel and Tourism Council. He has been recognized with the Federal Maritime Commission's Earth Day Award, the Travel Weekly Lifetime Achievement Award, the South Florida Business Journal Ultimate CEO Award, the Ellis Island Medal of Honor, and membership in the South Florida Business Hall of Fame. The French government honored Fain as a Chevalier de la Legion d'Honneur, while the Finnish government named him a Commander, First Class, of the Order of the Lion. Fain holds a B.S. degree in economics from the University of California at Berkeley and an M.B.A. from the Wharton School of Business at the University of Pennsylvania. Fain and his wife, Colleen, have four children and six extraordinary grandchildren.
Adam M. Goldstein ~ President & COO Adam Goldstein was named President & COO of Royal Caribbean Cruises Ltd. in 2014. Goldstein oversees the corporation’s shared services portfolio including HR, IT, Safety & Environment, Supply Chain Management, Corporate Communications, Government Relations, Commercial Development, Risk Management and Guest Port Services. Goldstein currently serves as Chair of Board of Directors of Cruise Lines International Association, or CLIA. Previously, Goldstein served as the National Chair of the Travel Industry Association of America (now U.S. Travel Association) in 2001 and has been inducted into the Travel Industry Hall of Leaders. Goldstein graduated with honors from Princeton University. He also has a law degree from Harvard University and an MBA with distinction from INSEAD, the European business school in Fontainebleau, France.
Roberta Jacoby ~ Managing Director, Global Tour Operations Roberta Jacoby, a cruise industry veteran, serves as the Managing Director of Global Tour Operations. In that role since 2014, Jacoby is committed to delivering the best destination experiences for our guests. Jacoby’s previous experiences were with Carnival Cruise Line as Senior Vice-President of Hotel Operations overseeing all shipboard and onboard revenue operations including food and beverage, entertainment, shore excursions, photo, casino, spa and gift shop, along with crew training. as Senior Vice President of Corporate Special Projects, she advised on the high end brand, Seabourn Cruise Line and oversaw the transition of the company to Seattle. A recognized and highly respected hospitality and travel operations executive and corporate officer, Jacoby is well versed in both mass market and high end products. Roberta is also an officer on the Citizen’s Board at the University of Miami and on the board of TourismCares. 80
CRUISE INDUSTRY PROFILES
Royal Caribbean Cruises Ltd. Mike Jones ~ Vice President, Supply Chain Management & Guest Port Services Mike Jones is the Vice President of The Supply Chain Management and Guest Port Services for Royal Caribbean Cruises Ltd. He oversees procurement and a distribution process that supplies 48 ships globally. Prior to joining Royal Caribbean, Mr. Jones was responsible for Operations and Logistics at Alcatel-Lucent and prior to the Alcatel-Lucent merger, he ran Supply Chain at Lucent Technologies. Mr. Jones acquired his supply chain experience by leading various Factory, Procurement and Logistics activities in the Netherlands, Germany, France and United States. He also had responsibility for operations in the Far East and spent extensive time in China. Mr. Jones has held various Board of Director appointments in support of Lucent joint ventures in China and Ireland. He also served on the Massachusetts Telcom Board of Directors and is a current member of the Marine Hotel Association Board. Beyond Supply Chain experience, Mr. Jones also held corporate positions in Information Technologies and Finance. When not at work, Mike enjoys spending time with his family, playing golf, and spinning.
Federico Gonzalez-Denton ~ Associate Vice President, Government & Community Relations, Latin America & the Caribbean Federico Gonzalez-Denton is responsible for directing RCL's policies and objectives involving matters of government and community relations in the Caribbean and Latin American regions. His responsibilities include analyzing proposed legislative actions to determine the potential impact on the organization and develops RCL's positions for the Caribbean and Latin American regions. Federico has been responsible for legal and government relations at international, federal and state levels and has directed legal and/or government relations departments in organizations such as AARP and Wal-Mart. In addition to his government relations work he is a licensed attorney specialized in the maritime/admiralty field having worked in well respected maritime law firms in San Juan, Puerto Rico and New Orleans, Louisiana representing clients such as Chiquita Brands and Cargill. He earned a B.A. degree in Political Sciences from the University of Puerto Rico, a J.D. degree from the Inter-American University and a LL.M. in Maritime Law from Tulane University and he is admitted to practice before the U.S. Court of International Trade, the U.S. Court of Appeals for the First Circuit, the U.S. District Court for the District of Puerto Rico and the Courts of the Commonwealth of Puerto Rico. He currently serves as a Board Trustee at the Pan American Development Foundation (PADF) and as a Board Director at the Caribbean Tourism Organization (CTO).
Paul Litvinov ~ Associate Vice President, Strategic Sourcing Paul Litvinov has been recently appointed to lead Royal Caribbeanâ€™s Global Food & Beverage Procurement team. He is also responsible for the Worldwide Logistics and Fuel Sourcing supporting all RCL brands. He joined RCL in 2003 as an analyst for Supply Chain where he implemented a number of strategic initiatives in Marine and Hotel logistics planning & distribution. In 2006, he moved on to become Fuel Commodity Manager where he led the development of price risk management and sourcing optimization strategy. In 2010, Paul was promoted to the Director of Global Fuel Sourcing where his team extensively supported our inter- national market development by significantly expanding fuel infrastructure in Australia and South America, as well as the competitive fuel options in the Caribbean, Florida, Europe and the Pacific NW. Paul has significant experience collaborating with regulators, NGOs, industry groups and port authorities around the world on various environmental, safety, and taxation issues. An expert in the commodities markets, Paul has diverse international business and financial background. His work experience include banking and transportation industries in New York, various enterprises in Europe and Russia, as well as military service. He is a graduate of Pace University, magna cum laude and Moscow State University. CRUISE INDUSTRY PROFILES
Royal Caribbean Cruises Ltd. Marc Miller ~ Director, Deployment & Itinerary Planning Marc Miller joined Royal Caribbean 13 years ago as an analyst in revenue management, but has spent over the last 10 years as part of the itinerary planning team. He now leads a small team focused on planning all deployments and itineraries for Royal Caribbean International & Celebrity Cruises worldwide. Marc is originally from Michigan and graduated from Michigan State University with Bachelors degree in Marketing. He later attended University of Miami where he completed a MBA with a concentration in International Business.
Marina I. Ondarza ~ Director, Port Business Development & Asset Management Marina Ondarza coordinates the implementation of port and mixed-use projects for Royal Caribbean Cruises Ltd (RCL); managing the commercial aspects of these projects; and overseeing the financial performance and operations of RCL’s portfolio of port investments. Marina and the RCL Commercial Development group design and implement large and small cruise infrastructure projects worldwide to support the deployment of the expanding RCL fleet. RCL has a multimillion port development pipeline in strategic markets around the world. Marina joined RCL in January 2015. Prior to joining RCL, she worked with several multinational companies developing corporate infrastructure projects at an international level. She is a native of Miami, FL and she holds a B.S. in International Relations from Florida International University, a Graduate Certificate in Administration & Management from Harvard University and a Master’s in Business from the ESCP (School of Commerce of Paris).
Tyler Rand ~ Senior Analyst, Deployment & Itinerary Planning Upon his 2013 graduation from the University of Florida, Tyler began his career with Deployment & Itinerary Planning at Royal Caribbean and has been with the team ever since. On this dynamic team that handles the deployment strategy for Royal Caribbean, Celebrity, and partially for Azamara, he has helped to steer the deployment process from start to finish each of the last three years. Tyler manages the deployment strategy and itinerary planning for the China, Australia, Singapore, Bermuda, Canada/New England, and Caribbean markets for both Royal Caribbean and Celebrity. Over this time, he has established himself as a key driver of the strategic initiatives that Royal Caribbean has taken in these markets. He very much enjoys the process of vetting and proposing innovative ideas for the brands he represents as well as the development of unique and memorable itineraries that are enjoyed by cruisers around the world.
Miguel A. Reyna ~ Director, Commercial Development Miguel A. Reyna plans and implements worldwide infrastructure, port developments and special projects to support the deployment of Royal Caribbean Cruises Ltd (RCL) fleet. Miguel oversees the commercial, operational and financial aspects of these projects to ensure adherence to their business plan and RCL’s strategic and investment goals. Miguel and the RCL Commercial Development oversee a portfolio of worldwide port investments and continuously evaluate future development opportunities to anticipate and meet cruise infrastructure demand. Currently, Miguel oversees the development of the “Crown of Miami”, RCL’s future proprietary cruise terminal facility at the Port of Miami. Miguel joined RCL in 2001. Born in Peru, he holds a B.S. Degree in Industrial Engineering from the Universidad of Lima, Peru, a Master’s Degree in Policy Analysis from the Harriman School at the State University of New York, Stony Brook, and an MBA in Finance from the Stern School of Business at New York University.
CRUISE INDUSTRY PROFILES
Royal Caribbean Cruises Ltd. Megan Shaw ~ Account Manager, Global Tour Operations Megan Shaw is the Account Manager for South America, North America, Bermuda, and Canada New England regions for the Shore Excursion Programs at Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises. Megan has been with the company for 25 years. She started in the Reservations Department, moving on to Group and Incentive Sales and then to the Shore Excursions Department, where she has held several roles since 1997.
John F. Tercek ~ Vice President, Commercial and New Business Development Since 1999 John Tercek has created shoreside infrastructure projects and ventures to support Royal Caribbean Cruises Ltd.â€™s strategic growth objectives, including the development of port and commercial facilities. John Tercek was a partner in a Wall Street real estate investment firm in the 1980s before becoming a principal in several property development firms in the 1990s. His professional career includes financing and developing over US$1.5 billion of retail, residential and commercial properties, cogeneration power projects and port infrastructure projects in America, Europe and the Caribbean. Tercek holds a degree in economics from the University of Pennsylvania, and a J.D. degree from Fordham University Law School. He is a licensed attorney in New York State.
Penny T. Zeilman ~ Account Manager, Global Tour Operations With many years involved with dive travel as an owner of a PADI 5 Star Dive Center in Florida, Penny first surfaced in the cruise industry as Shore Excursion Manager for Commodore Cruise Lines. Following her onboard experience with Commodore, Penny moved to luxury lines as Shore Excursion Manager on Radisson Seven Seas Cruises, where she stayed through the brand change to Regent Cruises. Penny came ashore as Senior Travel Concierge with Regent to assist in the setup and launching of this new and innovative concierge program. From Regent, Penny went on to Silversea Cruises where she spent several years creating new adventures for both the onboard programs as well as unique Concierge programs meeting the needs of individual travelersâ€™ desires for intimate, exclusive programs. Penny joined the dynamic team at Royal Caribbean Cruises Ltd in September 2013 where she enjoys the challenges of product development and managing the ever-evolving tour programs for Royal Caribbean Cruises Inc., Celebrity Cruises and Azamara Club Cruises.
CRUISE INDUSTRY PROFILES
Royal Caribbean International Michael Bayley ~ President & CEO, Royal Caribbean International As President and CEO of Royal Caribbean International, Michael Bayley leads a team of executives, officers, staff and crew of more than 50,000 and is responsible for the entire operation which includes twenty four cruise ships as well as sales, marketing and revenue operations around the world. He also oversees Royal Caribbean International’s private destinations in the Bahamas, Coco Cay and Labadee, Haiti. Under Bayley’s leadership, Royal Caribbean continues to grow as the leading and largest cruise line in the world. In 2016, he oversaw the introduction of two of the newest, largest and most innovative cruise ships in the world, Ovation of the Seas deployed in the China market and Harmony of the Seas offering cruised to the North American and international markets. Royal Caribbean International has an additional two Quantum class and one Oasis class ships under construction. A key focus of Bayley is to inspire teams all over the world to deliver Royal Caribbean International’s unrivaled award-winning brand of innovation and excellence. Bayley began his career with Royal Caribbean in 1981 as Assistant Purser onboard the m.s. Nordic Prince and over a ten year span worked in a variety of positions throughout the expanding fleet of Royal Caribbean each with increasing managerial responsibility. Bayley served as Vice President of Total Guest Satisfaction, Fleet Operations; Senior Vice President of Hotel Operations and Onboard Revenue and later as Executive Vice President of Operations overseeing marine, hotel, tours and ground operations and commercial development. Bayley has spent time based in Europe as the Chairman and Managing Director of Sunshine Cruises, a cruise line and tour operations joint venture between First Choice, a leading U.K. Tour Operator and Royal Caribbean. He also served as Vice President at Caesars Palace in Las Vegas. In 2008, Bayley served as Executive Vice President, International Sales and Marketing, opening up markets and offices in eleven countries throughout Europe, Latin America and Asia and was instrumental in opening and developing the China market for Royal Caribbean. In 2012, Bayley was named President and CEO of Celebrity Cruises and was responsible for improving the brand’s overall financial performance by expanding the vacation offering to guests in the premium segment. Bayley was appointed President and CEO of Royal Caribbean International in 2014. A native of the United Kingdom, Bayley graduated in Business from the University of Bournemouth and lives in South Florida.
CRUISE INDUSTRY PROFILES
Seabourn 300 Elliott Ave West • Seattle, WA 98119 • Tel: (866) 755-5619 • Website: www.seabourn.com
Seabourn is a company that provides ultra-luxury cruises on small, yacht-like ships to the most desirable destinations in the world. In the more than 20 years that Seabourn has served its guests, it has consistently been rated not only among the top cruise lines, but also among the world's premier vacation choices.
The key features that set Seabourn apart from other cruise lines are: • A superior level of personalized service made possible by our smaller ships, • Elegant, spacious all-suite accommodations, • Superb cuisine served in a style matching the finest restaurants ashore, • Exceptional delivery of a wide variety of intriguing destinations.
Seabourn Odyssey Seabourn Sojourn Seabourn Quest
2009 2010 2011
CRUISE INDUSTRY PROFILES
450 450 450
32,000 32,000 32,000
TUI Cruises Anckelmannsplatz 1 â€˘ 20537 Hamburg | Germanyâ€˘ Website: www.tuicruises.com
TUI Cruises is a joint venture between TUI AG and the international cruise ship company Royal Caribbean Cruises Ltd. The company, which was founded in April 2008, has its headquarters in Hamburg and has offered cruise holidays for the German-speaking market since May 2009. With its premium all-inclusive concept, TUI Cruises targets primarily couples and families for whom freedom, space, quality and individual service is the focus. The numerous service restaurants, spa and sports facilities, personal Nespresso machines in the cabMein Schiff 5 ins, spacious balconies and relaxation areas on the deck ensure that a holiday with TUI Cruises refreshes both body and soul. The Mein Schiff fleet will be expanded with new ships in 2017, 2018 and 2019.
Fleet Statistics Name Mein Schiff 1 Mein Schiff 2 Mein Schiff 3 Mein Schiff 4 Mein Schiff 5
CRUISE INDUSTRY PROFILES
Year Built 1996 1997 2014 2014 2016
Pax Capacity 1,870 1,866 2,500 2,500 2,500
Tonnage 76,552 77,713 99,526 99,526 99,526
TUI Cruises Tine Oelmann ~ Director, Port Operations, Shore Excursions & Ground Operations Tine Oelmann has worked in the shipping business for more than 25 years. Starting working for ferry lines she changed to the German premium cruise line Peter Deilmann in 1993. After some years in Sales she changed to the Shore Excursion department. After 10 years she changed to the German port agency Sartori & Berger. The port agency offered a one-stop-shopping business including the classic agency service as well as ground handling and shore excursion services. As Manager Groundhandling & Shore Excursions Tine Oelmann developed and expanded the business continuously in 4 years handling nearly all cruise lines calling Germany. In April 2008 she joined the start up of the new branch TUI Cruises from the very beginning and is now responsible for all land based services as Director Port Operations, Shore Excursions & Groundhandling.
Jens Kroeger ~ Head of Shore Excursions Jens Kroeger has been with TUI Cruises almost from the very beginning. After first working experiences in the reservations department at Hapag Lloyd Cruises for 1,5 years, he joined their flagship MS Europa and discovered the world for more than 3,5 years working in the Shore Excursion Department. Returning to Germany with a vast and profound destination knowledge, he continued studying and finished his Bachelor of Tourism before commencing working for the Start Up enterprise TUI Cruises as Shore Excursion Manager. His appointment as Head of Shore Excursions followed in November 2011 and since then Jens has been responsible for all shore excursions, Bike and Golf excursions worldwide.
Nancy Rauter ~ Shore Excursion Manager Nancy Rauter has once absolved an apprenticeship as a travel agent and has been working in travel agencies for 3 years. Afterwards she graduated from the University of Applied Science with the degree Bachelor of Arts in Cruise Industry Management. She also brings the experience of working on board of AIDA Cruisesâ€™ fleet units for several years. Since 2009 she is with TUI Cruises in Hamburg and has built up a wide knowledge in Shore Excursions, destinations, organization and purchasing high class land programs. At the moment she is the responsible Product Manager for the whole region of Caribbean Islands and Latin America.
Marcus Puttich ~ Head of Port Operations Marcus Puttich, a certified ship agent by the Hamburg Chamber of Commerce, started his career in the port agency department of Biehl & Company in the ports of Houston and New York. Before joining TUI Cruises in January 2014, Marcus received the degree Bachelor of Arts in Cruise Industry Management from the Bremerhaven University of Applied Sciences and graduated with a Master of Science with Distinction in Maritime Operations from the Liverpool John Moores University. Marcus currently holds the position of Head of Port Operations at TUI Cruises.
CRUISE INDUSTRY PROFILES
CRUISE INTO THE CAYMANKIND SHORES OF GRAND CAYMAN THIS FALL Featuring a diverse array of activities and sites for the discerning cruise traveler—including unspoiled beaches, high-end shopping, unforgettable wildlife encounters and rich cultural attractions, all coupled with the destination’s signature warm and inviting “Caymankind” hospitality—it’s no surprise that Grand Cayman has emerged as a renowned Caribbean cruise stopover. A popular destination aboard Carnival Cruise Line, Disney Cruise Line, Royal Caribbean Cruises and MSC Cruises with ships arriving predominantly Monday through Thursday, the bustling port of George Town is teeming with fun day adventures to choose from both close to and farther away from port. If guests have a limited time to explore, they will be surprised at how much of the Caymanian way of life they can soak up. ATTRACTIONS CLOSE TO PORT The vibrant capital of George Town is home to a number of well-known restaurants, arts and crafts markets, luxury retailers and more. In fact, the city 90
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has established itself as one of the Caribbean’s leading shopping meccas, offering everything from dutyfree shopping to lavish high-end goods, jewelry and clothing. George Town is also the site of both the Cayman Craft Market and the Market at Cricket Grounds, where guests can discover handmade creations from local craftsmen and artisans, ranging from traditional artwork and beautifully-adorned handbags to pepper jellies, jams and savory spices. In addition to shopping, George Town encompasses a number of iconic historical and cultural attractions like the Cayman Islands National Museum. Here, visitors can catch a glimpse into the deep-rooted history of the Cayman Islands that has been preserved over generations through unique exhibits showcasing natural and cultural history, special tribute displays for iconic individuals and more. Art lovers are also encouraged to check out The National Gallery of the Cayman Islands, which houses the destination’s National Art Collection and hosts temporary exhibits and significant Caymanian works of art year-round.
Other important attractions include the Cayman Islands Post Office, one of the oldest buildings in the destination, the Cayman Islands’ Public Library and Heroes Square, which boasts a statue of notable local, Jim Bodden who was instrumental in positioning the destination as a popular spot for tourists. Heroes Square also encompasses a Mariner’s Memorial, the Peace Memorial, Clock Tower, and Wall of Honour, which is dedicated to various Caymanians who have contributed to the destination throughout history. At the Royal Walter Terminal, cruise ship guests can capture a photograph in front of the terminal’s mural for a lasting memento. The vibrant mural encompasses Cayman’s flora and fauna including Grand Cayman’s Blue Iguana, wild banana orchid and the Cayman parrot. Travelers can also sip and savor their way through George Town on a three-hour guided food tasting and cultural walking tour. Along the way, visitors learn about the history, culture and architecture of Grand Cayman’s capital city while sampling unique epicurean delights exclusive to the destination.
VENTURE OFF-THE-BEATEN-PATH Cruise travelers seeking a beyond-the-beach experience and an escape from the bustling city of George Town can rent a car, hire a taxi or book a tour to see some of Grand Cayman’s historic and scenic attractions in the Savannah, North Side, Bodden Town and West Bay districts. In Savannah, cruise travelers can delve deeper into the destination’s rich history with a visit to Pedro St. James, another one of Grand Cayman’s historic sites dating back to the 1700s. Positioned atop a l imestone bluff offering breathtaking views of the sea, the house is one of the Caribbean’s most iconic restored attractions. Regarded as the Cayman Islands’ oldest existing stone structure and birthplace of democracy, the three-story house depicts what life was like in the 18th century. Heading out further east, travelers can visit the Mission House, one of Grand Cayman’s oldest buildings and a National Trust historic site dating back to the 18th century. This site rose to prominence in the CRUISE INDUSTRY PROFILES
1800s and became known as the “Mission House” to early missionaries, teachers and families who lived and contributed to establishing the Presbyterian ministry and school in Bodden Town. In between North Side and East End, travelers can explore the verdant displays of Caymanian flora and fauna at Queen Elizabeth II Botanic Park. Here, visitors learn about the destination’s conservation efforts amid sixty-five acres of scenic woodlands. The park is also home to Grand Cayman’s Blue Iguana Recovery Program, which is dedicated to preserving the indigenous Blue Iguana. WATERSPORTS AND MORE For a truly unforgettable Cayman Islands experience, cruise passengers can visit Stingray City and Rum Point. Regarded as one of the destination’s top attractions and a must-do activity on any Grand Cayman vacation, the Stingray City Sandbar provides visitors the opportunity to swim alongside friendly and majestic southern stingrays amid warm crystal-blue Caribbean water. Guests can feed, hold and pet these magnificent creatures as they weave in and out alongside swimmers. After enjoying time with the gentle rays, travelers cruise onto Rum Point, where they can snorkel or swim in the shallow water, sway in a hammock or sip on a cooling mudslide—a local favorite said to have originated here—while watching the waves roll in on the North Side of the island. Visitors hoping to soak up some rays and discover 92
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Cayman beneath the sea can relax along the destination’s award-winning Seven Mile Beach and enjoy the tranquil water of Grand Cayman. The beach features a number of watersports like kayaking, snorkeling, wave runner tours, waterskiing, banana boat rides, sailing, parasailing, windsurfing and more. BRING TO LIFE YOUR INNER PIRATE Cruise travelers planning an escape for November can check out one of the Cayman Islands’ top cultural events, Pirates Week. The one-of-a-kind 10-day event beginning November 10 and lasting through November 20 features a packed calendar of events, each presenting numerous opportunities for guests to speak, dress, eat and parade like a pirate and engage with local Caymanians. The festival includes a “real” pirate invasion, complete with two pirate ship vessels filled with “pirates” who invade the harbor and capture the Governor, several Heritage Days bursting with exploding fireworks, costume competitions, live music, street performances, games, food festivals, and a Children’s Fun Fair Day. With a wide array of immersive tourist experiences, historic attractions, countless watersports offerings and upcoming can’t-miss cultural events, there is no better time to book a fall cruise to the Caribbean and Cayman Islands than now. For more information, please go to www. visitcaymanislands.com.
HEAD FOR THE STINGRAYS OF CAYMAN. ( THEYâ€™LL FORM A WELCOMING COMMITTEE . )
Stingray City, Grand Cayman
As your guests disembark in the Cayman Islands, they will be greeted by unique encounters as far as the eye can see. From the renowned tastes that earned us the title of Culinary Capital of the Caribbean, to the rare NGXGNQHUGTXKEGVJCVEQOGUPCVWTCNN[JGTG[QWTRCUUGPIGTUYKNNÆ‚PFVJGKT%C[OCPMKPF GRAND CAYMAN
LITTLE CAYMAN CAYMAN BRAC ONLY 1 HOUR FROM MIAMI
FIND YOUR CAYMANK
Puerto Rico to Showcase Improvements at the FCCA Cruise Conference & Trade Show Puerto Rico last hosted the FCCA Cruise Conference & Trade Show in October 2011, and this year’s event will help the island showcase its achievements over the past half-decade: the expansion of its tourism infrastructure and efforts to diversify its attractions in order to remain competitive within the Caribbean—the world’s most important region for the cruise industry.
Infrastructure is key to retain and affirm Puerto Rico’s unique position as a leading Caribbean homeport (33% of traffic) and transit port (67% of traffic). Ongoing and future public-private investment in the cruise piers, the Convention Center District and the San Juan Luis Muñoz Marín International Airport will help continue the industry’s unprecedented growth in Puerto Rico. Specifically, initiatives include:
During the past five years, the Puerto Rico Tourism Company and its partners have heavily invested in initiatives to boost passenger satisfaction with product development and service as the two key pillars. Recent passenger reviews and scores from various cruise lines are quite encouraging and reflect significant increases over previous years.
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Updating and remodeling Piers 4 and PanAm in San Juan in order to increase the port’s capacity and allow larger capacity cruises to berth for both transit and homeport visits. The Puerto Rico Ports Authority is currently conducting feasibility studies in order to assess the infrastructure needs to meet the growing
demand. Accommodating larger ships is one of the region’s challenges and Puerto Rico is moving swiftly to boost capacity and ensure world-class facilities are available for the cruise passenger. •
The construction of the District Live! at the Convention Center District, which will add 76,000 square feet of vibrant entertainment options to the area. It will feature a theatre with capacity for 8,000, 18 shops and food concessions, and a multiplex cinema. Construction is slated to start summer 2016 and expected to be completed by late 2017, with a $55 million investment. Currently, the District, which is quite convenient to the homeport piers, has three hotels: the Sheraton Puerto Rico (503 rooms), the Hyatt Place (149 rooms) and the Hyatt House (126 rooms), with further hotel developments planned.
A $205 million infrastructure investment at the San Juan Luis Muñoz Marín International Airport is already helping improve the passenger experience at the Caribbean’s busiest air terminal. Improvements will be finalized by summer 2016. Passenger traffic at the airport is expected to reach 9.3 million during 2016, an 18% increase from 2011. Today, San Juan is served from more cities in the United States than any other location in the Caribbean and is the main US-Caribbean hub. New air service during this year includes National Airlines serving San Juan from Islip (Long Island) and Air Canada adding nonstop service from Montreal, as well as Iberia reopening its Madrid-San Juan route. Recent additions such as Norwegian Airlines’ winter service from Copenhagen, London, Oslo and Stockholm have significantly boosted European tourism to Puerto Rico. Norwegian will increase capacity on their London flights for the Winter Season 2016-2017. CRUISE INDUSTRY PROFILES
Hotel infrastructure is another recent success story for Puerto Rico. In order to expand accommodation choices for “pre-and-post packages,” there are several facilities currently in construction, such as:
The recent inauguration of the El Monstruo zipline at the Toro Verde Adventure Park in Orocovis. Certified as the longest zipline in the world by Guinness World Records in February, this ride is a must for adventure seekers.
The “Rebirth of Isla Verde Beach” development project. Isla Verde is one of the major tourism areas in the metropolitan region, located near the International Airport. This project aims to revitalize the area by renovating and repurposing several areas, including the development of two additional entertainment-oriented zones and an array of new gastronomic offerings.
The development of a new Courtyard by Marriott hotel at the Convention Center District, further boosting hotel capacity for pre and post guests.
The new Vivo Beach Club—a unique private club located in six acres of beachfront property in the Isla Verde district will help expand the shore excursion product in San Juan. This luxury property was opened in February 2016 and offers access to Isla Verde’s Blue Flag Beach. Plus, it will feature 3 full service restaurants, an onsite microbrewery, and an open-air stage that will host local and international acts. The club is just 20 minutes away from the piers and certain to become a favorite of cruise passengers visiting the Island.
The acquisition, remodeling and re-launching of the former Ambassador Plaza Hotel in the Condado District.
Complete financing and construction of three new luxury hotels.
In order to accommodate the growing number of visitors to San Juan, new products and attractions are being devised. Some of these include:
The opening of an information/interactive site, Casita Rums at the Plaza Dársena in Old San Juan, will allow passengers to experience Puerto Rico’s renowned world-class rums. It will offer a unique combination of rum tasting and history tour, conveniently located right beside the transit piers.
CRUISE INDUSTRY PROFILES
Investment in infrastructure and new attractions is complemented with service initiatives. During 2015, the Puerto Rico Tourism Company enlisted the Aquila Center for Cruise Excellence to train and certify the island’s largest tour operators. Two tour operators, Rico Sun Tours (RST) and United Tour Guides (UTG), received the ACE Tour Operator Designation, bestowed after an extensive quality-assurance process and ensuring commitment to excellence on tour delivery, service and operations. Dozens of local guides have also been trained by Aquila and received the prestigious Aquila Tour Guide Excellence International Certification. Puerto Rico was the first destination to engage in fully certifying both tour operators and guides, a move that has been wellreceived by industry executives.
UNIQUE PLACE TO VISIT Joseph A, Springfield
San Juan Bay
A SINGLE DAY ISN'T ENOUGH TO EXPLORE ALL THAT PUERTO RICO HAS TO OFFER! Make the most of your time on the island and enjoy our many world class attractions: Old San Juan's colonial forts and history; the beaches, restaurants and nightlife in the city's Condado and Santurce neighborhoods; el Yunque rainforest's lush beauty; 3 of the world's brightest bioluminescent bays; the world's longest zipline at Toro Verde; and much more.
El Yunque National Rainforest, RÃo Grande
La Placita de Santurce, San Juan
Come to Puerto Rico and live your own five star vacation story.
See Puerto Rico
VISIT SEEPUERTORICO.COM AND BOOK YOUR VACATION TODAY.
4 Ports, 7 Berths, Unlimited Shore Side Fun The U.S. Virgin Islands is America’s Caribbean destination with unique experiences on each island. With a combined four ports on St. Croix and St. Thomas and seven total berths, the Territory has plenty to offer cruise passengers. Once travelers disembark, they are greeted with a variety of shopping, beaches, attractions and diverse culinary offerings. Each island tells its own story. Get Hooked on St. Croix Passengers will arrive in one of St. Croix’s two “twin cities” — at the Ann E. Abramson Marine Facility in Frederiksted or at the Gallows Bay Dock near Christiansted. From the colonial architecture 98
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and Danish street names to the island’s cuisine and cultural traditions, visitors can discover lasting remnants from the two centuries of Danish rule in both towns. Frederiksted and Christiansted offer unique experiences for visitors, and there is plenty of fun to be had in between. Shoppers will love Christiansted’s colorful streets full of locally-owned shops. One of the perfect St. Croix mementos is the custom-designed Crucian Hook Bracelet found at Sonya LTD. The 45-year-old island tradition symbolizes the wearer’s search or success in finding true love, dependent on the direction the hook faces. Exquisite, hand-made jewelry can also be found at ib designs and other shops nestled in St. Croix’s north shore town.
History buffs flock the main cruise port town of Frederiksted in search of clues from the “Big Island’s” seven-nation influenced past. One of the first sights cruise passengers see when they dock is the massive red Fort Frederik, located west of the pier. A short drive away is the St. Croix Landmarks Society’s Estate Whim Museum, a restored 18th-century sugar plantation. The museum offers guests a glimpse into the impact of Denmark’s colonial reign through tours of the great house and surrounding sugar factory ruins. Adventurers will find plenty to keep them busy on St. Croix. Hop on a sailboat to nearby Buck Island and snorkel its world-renowned underwater trail, one of the few Underwater National Monuments in the National Park System. Hike through the west end’s vast rainforest or down to ancient tide pools on the north shore. Kayak within the Salt
River Bay National Historical Park where Christopher Columbus first landed in 1493. Strap on your tank and scuba dive five unique types of sites in one destination — pier, reef, shipwreck, shore and wall. Visitors can even jump into an ATV and cruise St. Croix’s rolling hills. With new restaurant openings and culinary attractions in 2015, experiences abound for foodies visiting St. Croix. Sample Danish cuisine at 40 Strand Eatery or farm-to-table meals at Zion Modern Kitchen. Enjoy truly authentic Crucian bites like kallaloo and conch in butter sauce at food trucks or local establishments like La Reine Chicken Shack or Harvey’s Restaurant. For visitors that want to see where it all comes from, stop by certified organic Ridge-to-Reef Farm or Art Farm for a handson farm tour. The island’s green hills create quite the backdrop for the farm lands. Also, don’t miss CRUISE INDUSTRY PROFILES
unique experiences at two different rum distilleries on one island — the family-run Cruzan Rum Distillery and Diageo’s Captain Morgan Visitor Center. Get Lost on St. Thomas With all that is available for cruise passengers, it’s easy to get lost on St. Thomas. Whether the port of call is the West Indian Company Dock or Crown Bay Marina, passengers arrive on St. Thomas right in the thick of the action. Similar to St. Croix, the island’s Danish influence is immediately evident in the architecture scattered across the picturesque hills and waterfront. In between the historic buildings, visitors will find plenty of modern fun with attractions, tours and unlimited culinary options. With a $1,600 duty free shopping allowance — double that of other Caribbean islands — and streets lined with shops, shopaholics will fall in love with St. Thomas. While downtown Charlotte Amalie, a short drive from the West Indian Company Dock and Crown Bay Marina, is the main hub for shopping, there are also a variety of shops in Havensight, Red Hook and Yacht Haven Grande. The high duty free allowance gives visitors the chance to take advantage of top-of-the-line jewelry, electronics, fragrances, alcohol and souvenirs across the island. St. Thomas offers a variety of options that suit each visitor’s own beach personality. Visitors flock to Magens Bay and Morningstar Beach for their amenities, watersports rentals, food, beverages 100
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and unparalleled beauty. But cruise passengers seeking more peace and quiet will love spots like Lindbergh Beach, which offers one of the best shore dives in the USVI, and Smith Bay Park, which offers an amazing view of the many islands that lie off the east end of the island. Those who want to immerse themselves with the locals should pay a visit to Vessup Bay or Brewers Bay. When it comes to dining, there’s something for everyone on St. Thomas. Those who want to devour authentic local cuisine will love places like Gladys’ Café, Cuzzins Restaurant or Petite Pump Room, where treats like conch fritters and sweet potato mash are never-ending. High-end seaside dining can be found at Grande Cruin Yacht Haven Grande, Oceana in Frenchtown or Sunset Grille at Secret Harbour Beach Resort. Visitors craving fresh Caribbean seafood should head to Hook, Line and Sinker or Caribbean Fish Market. Visitors seeking an active stay on St. Thomas will find a lot of available options. Tree Limin’ Extreme offers the only zip line tour in the USVI, with beautiful views of endless green hills and outlying islands. Virgin Islands Ecotours offers kayaking, hiking and snorkeling tours of hidden mangroves and historic Hassel Island. St. Thomas also offers plenty in the way of water sports — from kite boarding to stand-up paddle boarding to even flyboarding. To learn more about the U.S. Virgin Islands and its ports, visit: www.viport.com, www.visitusvi.com or www.wico-vi.com.
WEST INDIAN COMPANY, ST. THOMAS
FREDERIKSTED, ST. CROIX
GETTING HERE IS A LOT EASIER THAN LEAVING HERE Sail to a cruise destination that exceeds every expectation for both you and your passengers. Consistently ranked amongst the top ports in the Caribbean, our four ports with seven berths offer world-class facilities and fully established accommodations to meet all of your vessel’s needs. While ashore, your passengers can take advantage of walkable shopping districts, unique cultural and culinary attractions, and of course, some of the most breathtaking beaches the world has to offer. For more information on the ports of the U.S. Virgin Islands, visit www.viport.com and www.wico-vi.com. ©2016 U.S. Virgin Islands Department of Tourism
CROWN BAY, ST. THOMAS
GALLOWS BAY DOCK , ST. CROIX
FCCA Platinum Associate Member Listing Administracion Portuaria Integral de Puerto Madero S.A de C.V. Administracion Portuaria Integral de Quintana Roo (APIQROO) Administracion Portuaria Integral de Sonora (API Sonora) Ambassatours Gray Line - Murphy's The Cable Wharf Antigua and Barbuda Tourism Authority Aon Risk Services Appleton Estate Rum Tour Aquila Center for Cruise Excellence Aruba Tourism Authority Aruba Ports Authority N.V. Atlantis Paradise Island, Bahamas Authority of Tourism Panama Bacardi Global Travel Retail Bahamas Ministry of Tourism Bamboo Beach Club Banana Coast Cruise Port Barbados Port Inc. Barbados Tourism Marketing Inc Belize Tourism Board (BTB) Bermello Ajamil & Partners, Inc Blue Peter Charters B.V (DBA: Great Bay Express) Blue Planet Tours British Virgin Islands Port Authority British Virgin Islands Tourist Board Business Research and Economic Advisors (BREA) Café Azul S.A. de C.V. Camara de Comercio y Produccion de Puerto Plata, Inc. Carib Resort Inc (St. Maarten Sightseeing Tours) Caribbean Cruise Shipping & Tours Limited Carnival Sailing Cartagena De Indias Cruise Ship Terminal Cayman Island Department of Tourism CH2M Hill, Inc Chukka Caribbean Adventures Colombian Goverment Trade Bureau – PROCOLOMBIA Comite Martiniquais du Tourisme - Martinique Tourism Authority Connecting Waves N.V. Continental Shipping Inc. Coordinacion Maritima y Turistica S.A de C.V Corporacion de Costas Tropicales Colon 2000 Costa Rica Tourist Board (Instituto Costarricense de Turismo) COSTAMED Cox & Company Ltd. Cruise & Port Advisors, Inc.
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Cruise Ship Excursions Inc. Curacao Ports Authority Diamonds International Discover Dominica Authority Dolphin Cove Ltd Dolphinaris/Tagepa Dominica Air & Sea Port Authority Effy Jewelry El Salvador Tourism Board - Corporacion Salvadoreña de Turismo Ensenada Cruiseport Village Eventstar Structures, Corp. Explora Caribe Tours, S.A de C.V. (Pelicanos Tours) Fideicomiso de Turismo Puerto Vallarta FMT Canada - FMT Seaport Technology Fonatur - Operadora Portuaria, S.A de C.V. Fort Street Tourism Village Ltd. Foster & Ince Cruise Services Freeport Harbour Company Bahamas Fury Catamarans G.T.C.M Martinique Cruise Association Guadeloupe Islands Tourist Board Guatemala Tourism Board – INGUAT H.H.V. Whitchurch & Co. Ltd. Honduras Institute of Tourism Hospitales Amerimed, S.A de C.V. Huggins Tours Inc. IMS, Integrated Medical Services Jacksonville Port Authority Kim' Arrin Cruise Services- Maya World Cruise Services Mac Maritime, Inc. MERA Corporation. MV Cozumel S.A. Ministry of Tourism of Ecuador Ministry of Tourism of the Dominican Republic Mobile Alabama Cruise Terminal New World One Bay Street, Ldt. Nicaragua Tourism Board (Intur) Office of Tourisme De Saint Martin Operadora Aviomar S.A de C.V. Panama Canal Railway Company Park West Gallery Playa Mia Grand Beach & Water Park (Empresas Turisticas Nacionales) Port Canaveral Port Everglades
FCCA Platinum Associate Member Listing Port of Galveston Port of Los Angeles Port of New Orleans Port of Progreso, Yucatan (Coordinacion General de Puertos y Marina Mercante) Port Tampa Bay Port of San Diego Port Saint John PortMiami Prime Distributors (Duty Free World) Puerto Costa Maya - (Promociones Turisticas Mahahual) Puerto Rico Tourism Company Rodman Think Branding LLC Romasco Group S.E.L. Maduro & Sons (St Maarten) San Souci Ports, S.A Sand Dollar Sports Secretaria de Turismo del Estado de Baja California Sur Tourism Ministry of Baja California Sur. Secretaria de Turismo Sinaloa Secretary of Tourism State of Guerrero - (Secretaria de Fomento Turistico del Estado de Guerrero) St. Christopher Air & Sea Ports Authority St. Kitts Scenic Railway Ltd. St. Kitts Tourism Authority St. Lucia Air & Sea Ports Authority St. Lucia Tourist Board St. Maarten Harbour Consultancy N.V. St. Maarten Harbour Group of Companies St. Vincent/Grenadines Port Authority (Kingstown Criuse Terminal) Starboard Cruise Services Stericycle LATAM Suburban Transportation Terravista Parkland The Meat Experts Ltd. The Original Canopy Tour - OCT Enterprises Ltd. The Pirate Republic The Port Authority of Jamaica The PPI Group / Panoff Publishing The West Indian Company Limited Tobago House of Assembly - Division of Tourism Trinidad and Tobago Tourism Corporation Bonaire Trade Commission of Peru/ Ministry of Foreign Commerce and Tourism
Tramway Properties Inc- (St. Thomas Tramway - Tramcon) Trinidad and Tobago Tourism Development Company Limited Trinity Air Ambulance International, L.L.C. Tropical Shipping Tropical Tours Baja Cabo S.A de C.V. U.S. Virgin Islands Department of Tourism UBM EMEA -Seatrade UltraMar (Caribbean Sun Fun) United Tour Guides Coop of Puerto Rico Virgin Excursions LLP & Virgin Port Services Virgin Islands Port Authority
CRUISE INDUSTRY PROFILES
FCCA Associate Member Listing 4Worlds Expeditions (One Expedition S De RL de CV) ABC Adventures Accessible Ventures Transportation of St. Maarten. Acuario Tours Active Island Tours & Events Adelte Ports & Maritime S.L.U. Adiuvo Partners, LLC Adriatic Excursions Ltd Adventures in Paradise Agencia Acoreana De Viagens Agencia Naviera Del Caribe (Anacaribe) AJU Incentive Tours Alamos Travel - Operadora Caoba Alexander, Parrish (Antigua) Ltd. Alizes Travel Altabrisas Excursions S.A. de C.V. Amatique Bay Resort & Marina Amazing Cozumel Race c/o LARF, Inc. Amazing Grace Experience Amin Kawar & Sons - Travel & Tourism Company Amphitrion Cruises Services S.A. (Amphitrion Holiday) Aanansi ATV Tours Anguilla Air & Sea Ports Authority Anthony's Key Resort Antigua Destination Planners Ltd. Antigua Vacations Ltd. API de Dos Bocas Applicon Tours Aqua Adventures, LLC Aqua Clean Ships Caribe Aqua Tours Ltd. Arctur Travel Ltd. Ardastra Gardens, Zoo & Conservation Centre Armada Port Agency (Aruba, Bonaire, Curacao Aruba Adventures ( Bedrock Tours DBA Kukoo Kunuku ) Association of Cruise Service Providers ( ACSP ) Asuaire Travel Atlantik - Iceman (Islandsmot) Atlantis Adventures St. Maarten Atlantis Submarines Barbados Atlas Travel Agency Aventura LDA Cruises Aviatur/ Avia Caribbean Azimuth Risk Solutions Bacab Eco Park ( Future Vision Invest Co dba) Bahamas A Sus Ordenes Co. Ltd. Bahamas Experience Tours Baja Aquatics, LLC Bajarama de Mexico S.A. BC Tours - Baleares Consignatarios Bali Prestige Tours & Travel ( Panorama Prestige Cruise Specialist ) Baltic Travel Barefoot Holidays St. Lucia BEA Architects Inc Beijing Biz Travel
CRUISE INDUSTRY PROFILES
Belize Caribbean Tours Bermuda Ship Agencies Ltd Best of Grenada Limited Bikecruz LLC. Big Bus Tours Miami Ltd Big Flower Investments Limited Trading as J&S Scooter & Buggy Rentals Black Pearl Party Cruises Inc. Blue Mountain Bicycle Tours Blue Water Safaris Ltd Bluff Cove LTD DBA Bluff Cove Lagoon Tour Bois Cotlette Estate (In Site, Inc ) Bonaire Destination Service Bonaire Tours & Vacations Braemar Tours Britannia Tours Bridgetown Cruise Terminals Inc Broward Health BSE - Brazil Shore Excursion Buzzpath - Agencia de Viagens, Lda. Cabo Adventures Cabo Expeditions dba Cabo Adventures Calypso Train Tours Ltd. Cambiaso & Risso SRL Campo Rico Adventures, LLC - Tropical Trail Cancun Adventures Captain Mike's, Ltd Carambola Gardens & Tours Caribbean Coastal Services Ltd. Caribbean Journey Masters Caribbean Segway Tours Caribbean Shipping Association (COMP) Caribe Nautical Services, Inc. Carib - World Travel Cordelco N.V Casa Vieja Lodge Caves of Barbados Limited (Harrisons Cave) Cayman Cottages Ltd. Cayman Islands Chamber of Commerce (COMP) Caymanian Land & Sea Coorperative Cayman Turtle Farm Boatswains Bch Centro Medico Bournigal - Grupo Rescue C Fernie & Co., S.A. C.I. Mambo S.A.S Clifton Heritage National Park City Sight Seeing City Sightseeing Worldwide CEO Mexico DMC Ceres Terminals, Incorporated CityView Trolleys Tours of Key West Colima State Government / Secretaria de Turismo del Estado de Colima Colombia 57 Tours Travel & Logistics Conch Tour Train Coral Island Tours
FCCA Associate Member Listing Coral World Ocean Park Corea & Co. (1988) Ltd. Corporacion de Puertos del Cono Sur Cozumel International Hospital Croydon In The Mountains Crucero Tour S.A. de C.V. Cruise Business Review Cruise Gallery Inc. Cruise Industry News Cruise Insight (Ashcroft & Associates) Cruise Maryland / Maryland Port Administration Cruise Plus Services and Sales Cruise Solutions Belize Ltd. CS Adventures - Bahia Cruise Services, Ltd. Conservation Kayak Consorcio Maritimo Centroamericano S.A. de C.V. Dalex Travel S.A. de C.V. dba TourExperts DMC Dayligth & Darknight Cave Adventures De Palm Tours Delisle Walwyn & Co., Ltd - KANTOURS DenRus (St. Petersburg) Destination Management Chile S.A. Destination North America Dive Dominica Ltd. Discovery Walks, Inc. - World Discovery Walks Drive & Guide Tour Service Dutch Tours Enterprises, N.V. Ecoquest Adventures & Tours Ecuadorian Tours S.A. Eden on the River Eko Park Los Cabos DBA Wild Canyon Eleuthera Adventure Tours Ltd. Elcotour Brazil Tour Specialists Elite Shore Excursion Fundation Elite Travel Ltd. Elroy's Cruise Line & Tour Agency Limited ( Pleasure Tours ) Ernie Travel LTA Experiencias Xcaret - Naturama Facilitators Unlimited Inc. Fantasea Bermuda Ltd. Fiesta Tours Five Star Watersports Limited Fofoti Tours & Transfer FOLCO RICCIO Architecture - Urban Design Development Florida Stevedoring Inc Fun Sun Funa Inc. FBTT Travel B.V (Funbini B.V.) Furlong Incoming S.A Funtastic Tours Company Ltd. G.P. Wild International Ltd. Global Flavors Global Exec. Aviation Global Ports Holding Go Caribic
Gowaii Corporation ( Gowaii Investment) Go With Gus Tours Golden Foundation Tours Gorbis Travel LLC Grand Bahama Taxi Union Gray Line - Costa Rica Gray Line - Los Cabos S.A de C.V. Gray Line Tours Nicaragua (Versatile Technology) Grupo Dolphin Discovery Grenada Ports Authority Grenada Sea Sun Adventure Ltd. Grenada Tourism Authority Guadeloupe Port Authority Guatemala Xpedition Gumbs Taxi & Tours LLC Health City Cayman Islands H.E. Dock Services Ltd. H.I.S CO, Ltd. H2O - Tierra Ltd H Forbes Charter Services Hackshaw's Boat Charters Hamilton, Miller & Birthisel, L.L.P. Harbor Bunkering Corporation Harbour Street Craft & Cultural Hectours / Go Out Manzanillo S.A de C.V Hibiscus Eco-Tours Ltd. Hippo Tours (Toronto Hippo Inc.) Holiday Adventure(Taxi Cooperative) Holiday Craft Market Humberto Alvarez Sucs S.A Hyde Tours Roatan Ibercruises-Agencia de Viagens Iberdom DBA Iberoservice (Iberoservice Incoming Services Dominican Republic) Iberoservice Incoming Services Spain Iceland Travel ID Tours New Zealand Ilhabela Travel LTD - ME dba Webtur Travels Independent Sea Tours, LLC Inflot World Wide, Inc Innovative Attraction Management, LLC Integrated Insight Inc. Intercruises Shoreside & Port Services International Design & Etmt. International Shipping Agency Ltd. Inversiones Maloka C.A. Irwin Village Tours Jamaica Island Safari Barbados Island Shipping & Trading Co. Ltd Islandz Tours ITC InterTrav Corporation Italia IWW Island Networks World Wide, Inc Jades Imperio Maya S.A. - Antigua Guatemala Jades, S.A. Jackson Health International
CRUISE INDUSTRY PROFILES
FCCA Associate Member Listing Jamaica Tourist Board Jamaica Co - Operative Automobile and Limousine ( JCAL )Tours Ltd Jones Travel & Tours JTB Global Marketing & Travel Jungle Trekking Adventures Karavan Mar - Turizm Seyahat Kayak Nature Tours Ltd. Kelly's Watersports Key West Chamber of Commerce (COMP) KittiNevi Co Ltd. Konoko Falls and Park Krystal Tours LLC Kukumba Beach @ Old Belize Lagoon Group La Mar Excursions, Inc La Marquesa Canopy Tour Lannman & Morris (Shipping) Limited La Romana Cruise Port, Casa De Campo Leeward Islands Charters Leisure Travel & Tours Ltd. Liberty Charters N.V. Lloyd's Register North America Lyca Business LLC ( Island-Sightseeing LLC ) Lucky Stables N.V. Macondo DMC Magic Ice St. Thomas Mahi Mahi Fishing Tours SRL. Mahinatur M & A Holidays Travel Tours Mahogany Run Golf Course Maritima Dominicana S.A.S. Mar-Lab NV dba Banana Bus MarineLand Tours Cayman Islands (Cayman Sea Adventures) Maxi Travels Exquisite Heritage & Eco Tours MB Tours MC Tours - Honduras McRoberts Maritime Security Meyer Agencies Ltd. Mexico Adventures Guides S de RL de C.V. ( Alaska Mountain ) Micronesian Cruise Association, Inc. Mifsud Brothers Ltd Moffatt & Nichol Montego Bay Camber of Commerce & Industry (COMP) Mount Gay Rum Tour MSL Logistic, Ltd. MTI Tour ( City of Sultants ) Municipality of Guanaja Municipality of Mayaguez Myanmar Voyages International Tourism Co. Nanny Group International Nassau Undersea Adventures Limited Nature Island Taxi Assc Nautilus Cayman Ltd Navigator Travel & Tourist Services Ltd Nevis Ministry of Tourism New York City Economic Development Corp. / NYCRUISE 106
CRUISE INDUSTRY PROFILES
NGD Ltd T/A Lobster Pot Dive Center Novotur Viajes C.A. Oasis Divers - Aqua Tours Ocean Motion Watersports / Splash Sports Old Fort Craft Mkt Old Town Trolley Tours of Key West Old Town Trolley Tours of Boston Operadora Paraiso Huatulco, S.A. de C.V. Operadora Turistica Bahias Plus Operadora Turismo Internacional Orion Marine Construction Inc. Page & Jones, Inc. Palaceda Tours Panama Canal Authority Panamericana De Viajes, S.A.S Paradise Tours Parque Tematico Cozumel S.A de C.V DBA Discover Mexico Pearl Island Bahamas Pelican Adventures N.V. Peninsula de La Pasion Pier B Development Platinum Port Agency Inc. Playa Sol Tours (Gianco, S.A. de C.V.) Port Authority of the Cayman Islands Port Authority of Trinidad and Tobago Port of Key West (City of Key West) Port of Palm Beach District Port of Roatan Portimar, LDA (Agencia De Viagens) Portland Resort Board PP Forster Operadores de Turismo Premier Destination Services Prestige Destination Services Ltd. Prestige Leasing & Tours Primal Sensors, Inc Pronatours Puerto de Guaymas (API de Guaymas) PTZTV, LLC Qatar Unternational Adventures Rancho Buenavista Rancho Tierra Bonita Rapsody Tours, Cruises & Charters Ltd RC Travel Reef Tours Ltd REMASUR, S.A. de C.V. Remote Airport Services LLC. (DBA Advance checkin) Rendezvous Tour Company Regale International Travel Co., Ltd Resort Sports, Ltd Rhodes Hall Plantation Ltd Rhino Safari Excursions N.V. Rio Secreto S.A de C.V. Roatan Island Tours ( Libreria Casi Todo DBA ) Rocaliza Adventure Tours, Corp. Rocket Fuel Inc. Roger Albert Voyages
FCCA Associate Member Listing Romeo Fleming Group of Companies Rooster's Party Bus Rozo & Co. RST / Rico Sun Tours Rumbo Sur Sabrage LLC Savam Tourisme S.E.L. Maduro & Sons (Curacao) S.E.L. Maduro & Sons (Aruba) SCAN S.A. Schneider Engineering & Consulting Company, Inc Sea Blaster Tours Sea Charters LTD. Sea Grapes International Seahorse Sailing Adventures Seasational Belize Sea Song Tours Secretaria de Tourismo Y Relaciones (Gobierno del Estado de Chiapas) SEICO Shell Marine Products Shkendija Travel Shorexplorations Shore Tours - Portugal Skylimit Travel Services SkyMed International Smith Office and Computer Supply SMS Group Snorkel Safaris Snuba International, Inc - Sea Trek Solar Tours & Travel SONA Se Rent The Bicycle South Abaco Adventures Ltd. South Carolina State Ports Authority Special Needs Group St. Ann Development Company Limited St. Ann Chamber of Commerce (COMP) St. James Travel & Tours St. Lucia Segway St. Maarten 12 Metre "America's Cup" regata St. Thomas - St. John Chamber of Commerce (COMP) STAT Hellas Stansfeld Scott Inc. SeaLand Adventure Tours Stingray City (Antigua) Stingray Island Bahamas Ltd (The Bethel Group of Companies) Stuart Cove's Dive Bahamas Sub Sea Systems / Sea Trek Sulivan Shipping Services Ltd Suncoast Investments Sun Life Enterprise Ltd. Dba Sun Hunters Sunsation Tour (Q+K Spice Sunsation Tours) Sunshine Cruises (1990) Ltd. Sunward Tours Inc. Surfside AquaSports Ltd
Swiss Travel Service, S.A. Syndicat d'Initiative Nengone Tabyana Tours TDC Flamboyant Tours Turks & Caicos Tourism Board The Falkland Islands Co Ltd The Great River Adventure Limited The Rendezvous Company ANTIGUA The Safety Pelican The Tour Company LTD Topsails INC. Total Guest Satisfaction/Total Gusto Tour Coop of Puerto Rico Tourism Attraction Board of the Cayman Islands Tourism Services LTd Tourwise Ltd. Transoceanicas, S.A TRAVELEX (Travel Executives) Travelia Services Travel Agency "Sochi Holidays" Ltd Treasure Tours Ltd. Tree Limin' Extreme, LLC Trinidad & Tobago Sightseeing tours Tri-Sport Tropical Adventures - ( Destination Antigua 2000 Ltd ) Tropical Tours Guadelupe Tropical Charm ( Banana Boat Tours ) Tudor Rose (International Cruise & Ferry Review) Tura Turizm - Sea Mer Tours Turisport S.A. UNEXSO - The Dolphin Experience United Shipping Company (Nassau) Ltd Vallarta Adventure SA de CV Vallarta Shore Excursions, S.A. DE C.V. Vanuatu Jungle Zipline Veragua Rainforest Viajes Buemes S.A Viajes de Guatemala S.A. Viaventure Viet Excursions (Tanhong - Viet Excursions) ViÃ±a Ventisquera Wadadli Animal Nature Park Walk Bridgetown Water Resource Technologies Webster's Tours Ltd Whiteboard Solutions Wild Tours Wild Play Adventures Wind is our Friend Wind and Sea Ltd Wonders of The Barrier Reef Tours LTD Wrave ( Wacky Rollers Adventure Vacations ) Ltd Yellow Adventures ( Yellow Tourism Solutions DBA ) Zaire Shipping Mexico S.A. de C.V.
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