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THERE ARE PORTS OF CALL, AND THOSE THAT BECKON. Sail to a cruise destination that’s as pleasurable for you as it is your passengers. The four ports of the U.S. Virgin Islands feature seven berths with fully established accommodations designed to attend to all of your vessel’s needs. While ashore, your passengers will be overcome with our alabaster beaches, great shopping, and unique cultural and culinary attractions. For more information on the ports of the U.S. Virgin Islands, visit www.viport.com and www.wico-vi.com.

FREDERIKSTED, ST. CROIX

WEST INDIAN COMPANY, ST. THOMAS

GALLOWS BAY DOCK , ST. CROIX

CROWN BAY, ST. THOMAS

©2015 U.S. Virgin Islands Department of Tourism


By land or by sea.

DOMINICAN REPUBLIC HAS IT ALL


Table of Contents Welcome Message from the FCCA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Welcome Message from the Governor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Government Leaders In Attendance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 FCCA Member Cruise Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Cruise Executive in Attendance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Conference Workshops

• Tuesday, October 6th . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 • Wednesday, October 7th . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 • Thursday, October 8th . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Spotlight on Cozumel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 FCCA Foundation Online Cruise Auction Listing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Conference & Trade Show Floor Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Trade Show Exhibitors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 FCCA Foundation Essay Contest Junior Winner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 FCCA Foundation Essay Contest Senior Winner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Sequence of Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Florida-Caribbean Cruise Association

11200 Pines Blvd., Suite 201 Pembroke Pines, Florida 33026 Phone: (954) 441-8881 • Fax: (954) 441-3171 E-mail: info@f-cca.com • Website: www.f-cca.com

Qualifications of Exhibitor/Attendee FCCA, in its sole discretion, determines whether a prospective exhibitor/attendee is eligible to participate in the event. Eligibility is generally limited to persons or firms who supply products and services to the cruise industry or are in good standing with the cruise industry and the FCCA. Applicants who have not previously exhibited at/attended the event may be required to submit a description of the nature of their business and/or the item to be exhibited. The FCCA reserves the right in its absolute discretion to exclude or remove any person/company whose presence or behavior is undesirable and/or potentially unlawful, harmful, disrespectful and/or causing a nuisance to other exhibitors and/or attendees and the FCCA may exercise such right with any in anyway employee, agent or permitted contractor of the exhibitor/attendee or otherwise connected or associated with the Exhibitor/Attendee.

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Message from the FCCA

Michele M. Paige

Micky Arison

President, Florida-Caribbean Cruise Association

Chairman, Carnival Corporation Chairman, FCCA

On behalf of the FCCA’s 19 Member Lines, we welcome you to the 22nd annual FCCA Cruise Conference & Trade Show. This event has a long-standing history of helping attendees develop relationships and understanding to improve their cruise tourism business. Some of us are lucky enough to know the significance of partners in business and life, relying on them for ideas, input, support and contacts. However, like any other precious resource, reliable and knowledgeable partners are rare. They can be hard to find and even harder to access without the proper avenues. This is why the FCCA paves these inroads to lead the way to our core mission: to help our partners in destinations’ private and public sectors develop cooperative and mutually beneficial relationships with Member Line executives, as well as utilize our wealth of resources, information and experience to help our partners maximize cruise tourism’s impact. You will witness this focus over the next few days here in spectacular Cozumel. The event’s balance between business sessions, social functions and the trade show—coupled with the attendance of more than 100 cruise executives and about 1,000 stakeholders—create the perfect forum for the exchange of information and industry trends, sharing of ideas and cultivation of invaluable business relationships. Beyond providing that, the event epitomizes what the FCCA Platinum and Associate Membership offer, as this is just one of the many FCCA events bringing together our members and cruise line executives to help them benefit from each other and grow the industry together. It is also one of the many tools we use to foster this kind of communication and relationship building, in addition to meetings, projects, publications and much more. So prepare yourselves to renew worthwhile business relationships or forge new ones while learning about the latest happenings in the industry. Be ready to take advantage of the multiple opportunities available at this event to help advance your company, product and/or destination. And don’t forget to enjoy yourselves and this stunning destination while sampling Cozumel’s offerings and experiencing why and how it has added a million FCCA Member Line passenger arrivals and grown by nearly 50 percent since hosting the FCCA Cruise Conference & Trade Show in 2007. 7


Message from the Governor of Quintana Roo Welcome to Cozumel! Welcome to Quintana Roo! As Mexicans, we have the honor of being the host of the 22nd annual FCCA Cruise Conference and Tradeshow in an amazing place: Cozumel. We are excited to be part of the gathering of partners and destinations to one of the most important tourism segments for Florida, the Caribbean and Latin America. We recognize the invaluable importance of this conference in the debate of vital issues regarding tourism development and the state of the cruise ship industry for the benefit of governments and private sector as well as enhancing the travelers´ experience during their visit to our ports. I invite you to explore Cozumel, one of the most visited destinations in the Mexican Caribbean due to its unique blend of natural wonders, Mayan culture, gastronomy and outstanding hospitality. Enjoy Heaven on Earth! Roberto Borge Angulo Governor of the State of Quintana Roo

Bienvenidos a Cozumel! Bienvenidos a Quintana Roo! Nos enorgullece como Mexicanos y particularmente como Quintanarroenses tener el honor de albergar esta 22ª Convención de la Florida Caribbean Cruise Association en uno de los lugares más bellos del planeta, la emblemática isla de Cozumel, siendo anfitriones de la convención de cruceros más importante donde socios y destinos en conjunto hacen lucir a Florida, el Caribe y las Aguas de América Latina. Reconocemos el valor que hoy tiene este foro para el debate sobre el desarrollo turístico y la industria de los cruceros beneficiando a todos los sectores involucrados, gobiernos, puertos y sector privado. Entendemos que el fin superior está en potenciar la experiencia del viajero al visitar un destino y a su vez generar múltiples beneficios en la cadena de participantes. Reciban todos los visitantes un saludo afectuoso. Los invito a explorar cada rincón de Cozumel, uno de los destinos turísticos del Caribe Mexicano más visitado debido a la mezcla única que aquí coexisten: su mar, la cultura maya, la gastronomía y las maravillas de México que arropados con el calor de su gente lo convierte en el Cielo en la Tierra! Lic. Roberto Borge Angulo Gobernador del Estado de Quintana Roo

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Government Leaders The FCCA Member Lines thank the Tourism Leaders of the Caribbean and Latin America for showing their support of the Cruise Industry through their attendance at this Conference. Barbados Hon. Richard Sealy Minister of Tourism & International Transport

H o n d u ra s Hon. Emilio Silvestri Minister for Tourism

B r i t i s h Vi rg i n I s l a n d s Hon. Mark Vanterpool Minister for Communication & Works

Mexico Hon. Saul Ancona Salazar Secretario de Turismo del Estado de Yucatan

Cayman Islands Hon. Moses Kirkconnell Deputy Premier & Minister for District Administration, Tourism & Transport Costa Rica Hon. Mauricio Ventura Aragon Minister of Tourism

Hon. Roberto Borge Angulo Governor of Quintana Roo Hon. Enrique De la Madrid Cordero Secretary of Tourism, Mexico Fredy Marrufo Martin Mayor of Cozumel

Dominica Hon. Robert Tonge Minister of Tourism & Urban Renewal

Hon. Jesus Enrique Ramos Flores Secretario de Turismo Jalisco

Dominican Republic Hon. Francisco Javier Garcia Minister of Tourism

Hon. HĂŠctor F. Sandoval Fierros Secretario de Turismo del Estado de Colima

Ecuador Hon. Sandra Naranjo Minister of Tourism

Hon. Mario Uvence Rojas Secretario de Turismo del Estado de Chiapas

G re n a d a Hon. Yolande Bain-Horsford Minister of Tourism

Hon. Mario Lopez Valdez Governor of Sinaloa Hon. Rolando Zapata Bello Governor of Yucatan

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Government Leaders Puerto Rico Ingrid Rivera Rocafort Executive Director Puerto Rico Tourism Company Saint Kitts and Nevis Hon. Lindsay Grant Minister of Tourism Saint Lucia Hon. Lorne Theophilus Minister of Tourism

Saint Martin Hon. Louis Fleming Minister of Infrastructure Jeanne Rogers-Vanterpool PrĂŠsidente, Office de Tourisme To b a g o Hon. Tracy Davidson-Celestine Secretary of Tourism U n i t e d S t a t e s Vi rg i n I s l a n d s Hon. Beverly Nicholson-Doty Commissioner of Tourism


FCCA Member Cruise Lines AIDA CRUISES Am Strande 3 d 18055 Rostock, Germany Tel: +49 (0) 381-20 27 06 00 Website: www.aida.de AZAMARA CLUB CRUISES 1050 Caribbean Way Miami, FL 33132 Tel: (305) 539-6000 Website: www.azamaraclubcruises.com CARNIVAL CRUISE LINE 3655 N.W. 87th Ave Miami, FL 33178-2428 Tel: (305) 599-2600 • Fax: (305) 471-4700 Website: www.carnival.com CELEBRITY CRUISES 1050 Caribbean Way Miami, FL 33132 Tel: (305) 539-6000 • Fax: (305) 374-7354 Website: www.celebritycruises.com COSTA CRUISE LINES Venture Corporate Center II 200 South Park Rd, Suite 200 Hollywood, FL 33021-8541 Tel: (954) 266-5600 • Fax: (954) 266-2100 Website: www.costacruises.com CROISIERES DE FRANCE 77 Bd Haussmann 75008 Paris, France Website: www.cdfcroisieresdefrance.com CUNARD LINE Carnival House 100 Harbour Parade Southampton, Hampshire SO15 1ST United Kingdom Website: www.cunard.com DISNEY CRUISE LINE P.O. Box 10210 Lake Buena Vista, FL 32830-0210 Tel: (407) 566-3500 • Fax: (407) 566-3751 Website: www.disneycruise.com HOLLAND AMERICA LINE 300 Elliot Avenue West Seattle, WA 98119 Tel: (206) 281-3535 • Fax: (206) 281-0351 Website: www.hollandamerica.com MSC CRUISES (USA) INC. 6750 North Andrews Avenue Fort Lauderdale, FL 33309 Tel: (954) 772-6262 • Fax: (954) 776-5836 Website: www.msccruisesusa.com 14

NORWEGIAN CRUISE LINE 7665 Corporate Center Drive Miami, FL 33126 Tel: (305) 436-4000 • Fax: (305) 436-4120 Website: www.ncl.com OCEANIA CRUISES 8300 NW 33rd Street Miami, FL 33122 Website: www.oceaniacruises.com P&O CRUISES Carnival House 100 Harbour Parade Southampton, Hampshire SO15 1ST United Kingdom Website: www.pocruises.com PRINCESS CRUISES 24305 Town Center Drive Santa Clarita, CA 91355 Tel: (661) 753-0000 • Fax: (661) 753-0133 Website: www.princesscruises.com PULLMANTUR CRUISES Calle de la Mahonia, 2, 28043 Madrid, Spain Tel: +34 902 09 55 12 Website: www.pullmantur.es REGENT SEVEN SEAS CRUISES 8300 NW 33rd Street Miami, FL 33122 Website: www.rssc.com ROYAL CARIBBEAN INTERNATIONAL 1050 Caribbean Way Miami, FL 33132 Tel: (305) 539-6000 • Fax: (305) 374-7354 Toll Free: (800) 327-6700 Website: www.royalcaribbean.com SEABOURN 300 Elliott Avenue West Seattle, WA 98119 Tel: (866) 755-5619 Website: www.seabourn.com TUI CRUISES Anckelmannsplatz 1 20537 Hamburg, Germany Website: www.tuicruises.com


Cruise Executive Listing Carnival Corporation

MSC Cruises (USA) Inc.

Micky Arison, Chairman David Candib, Vice President, Development and Operations Juan Fernandez, Director, Group Sourcing Center of Excellence Giora Israel, Sr. Vice President, Global Port & Destination Development Marie McKenzie, Vice President, Global Destinations Services & Sourcing Jesus Mendez, Port Manager, Puerta Maya Raquel Mota, Port Services Manager, Global Port & Destination Development Jose Negron, Director, Port Operations Oscar Pascual, Manager, Business Development, Port Development Greg Zalkin, Senior Manager of Global Destinations Services & Sourcing

Albino Di Lorenzo, Vice President, Cruise Operations Hans Hesselberg, Sr. Vice President, Hotel Operations Valentina Pietropaolo, Manager, Shore Excursions Richard Sasso, President Gianluca Suprani, Head of Global Port Development & Shore Activities

Carnival Cruise Lines Gustavo Antorcha, Executive Vice President, Guest Shipboard Operations Amilcar Cascais, Vice President, Tour Operations Lia Da Silva, Product Manager - Tour Operations Christine Duffy, President Hein Erasmus, Manager - Groups, Charters & Product Support Tour Operations Melinda Gyarmati, Product Manager - Tour Operations Priscilla Molina, Product Manager, Tour Operations Renata Ribeiro, Vice President, Fleet Deployment & Demand Strategy Leon Sutcliffe, Director, Ports of Call & Government Relations Erika Tache, Director, Product Development, Tour Operations Terry Thornton, Sr. Vice President, Fleet Deployment & Port Operations Carlos Torres-De Navarra, Vice President, Commercial Port Operations

Carnival UK Michel Nestour, Vice President, Euromed, Global Port & Destination Development

Disney Cruise Line Paul Britton, Marine Operations Manager Russell Daya, Executive Director, Global Port Operations & Developments, Itinerary and Strategic Planning Karl Holz, President Larry Stauffer, Port Adventures Director

Norwegian Cruise Line Andy Stuart, President & COO

Norwegian Cruise Line Holdings, Ltd. Frank J. Del Rio, President & CEO Victor Miguel Gonzalez, Executive Vice President Supply Chain & Logistic Management Christine Manjencic, Vice President, Destination Services Operations Jennifer Marmanillo, Manager, Itinerary Planning Steven Moeller, Vice President, Commercial Development Colin Murphy, Sr. Vice President, Destination & Strategic Development

Prestige Cruise Holdings, Inc. Jason Montague, President & COO

Royal Caribbean Cruises Ltd. Vina Adams, Commodity Manager, Purchasing, Food & Beverage Chris Allen, Associate Vice President, Global Deployment & Itinerary Planning Tom Anderson, Director, Product Development Adam Goldstein, President & COO Federico Gonzalez-Denton, Associate Vice President, Government Relations Latin America, Caribbean & Asia Kevin Johns, Account Manager, Product Development Mike Jones, Vice President, Supply Chain Paul Litvinov, Director, Food & Beverage Marc Miller, Director, Deployment & Itinerary Planning Tyler Rand, Sr. Analyst, Deployment & Itinerary Planning Megan Shaw, Account Manager, Global Tour Operations John Tercek, Vice President, Commercial Development Juan Trescastro, Vice President, Port Operations Penny Zeilman, Account Manager, Global Tour Operations

Royal Caribbean International Michael Bayley, President & CEO

Holland America Group Mike Bush, Manager, Shore Excursions Mary-Ann Isinger, Manager, Port Operations Lisa Jensen, Manager, Shore Excursions Chris Martin, Director, Port Operations Matthew Sams, Vice President, Caribbean Relations & Private Island Operations 16

TUI Cruises GmbH Jens Kroger, Head of Shore Excursions Nancy Rauter, Shore Excursion Manager


October 6th Tuesday, October 6 1:30pm – 3:00pm

Shore Excursion Overview – Key to Your Success Location: Room C1 See how to bring your experience to the next level—from an ordinary tour to an exceptional experience your guests will not forget! Focusing on everything from proper training of multi-lingual guides to an overview of what cruise line executives want, you will learn how to meet and exceed expectations of both cruise passengers and cruise lines. Moderated by Amilcar Cascais, Vice President, Tour Operations, Carnival Cruise Line Speakers: • Erika Tache, Director, Product Development, Tour Operations, Carnival Cruise Line • Albino Di Lorenzo, Vice President, Cruise Operations, MSC Cruises (USA) Inc. • Christine Manjencic, Vice President, Destination Services Operations, Norwegian Cruise Line Holdings, Ltd. • Tom Anderson, Director, Product Development, Royal Caribbean Cruises Ltd.

Tuesday, October 6 3:30pm – 4:30pm

CEO Roundtable Location: Room C1

Moderated by Michele M. Paige, President, Florida-Caribbean Cruise Association Speakers: • Micky Arison, Chairman, Carnival Corporation & plc • Richard Sasso, President, MSC Cruises (USA) Inc. • Frank J. Del Rio, President & CEO, Norwegian Cruise Line Holdings, Ltd. • Adam Goldstein, President & COO, Royal Caribbean Cruises Ltd. • Michael Bayley, President & CEO, Royal Caribbean International

WORKSHOPS

Gain insight into the industry and find out the latest and upcoming trends—and what they mean for your cruise tourism business—from FCCA Member Line presidents and CEOs as they deliver a brief overview of their lines’ present and future.

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October 7th Wednesday, October 7 2:00pm – 3:30pm

Overcoming Challenges – Learn from Mexico Location: Room C1 Learn from Mexico’s experience and dedication as a cruise destination—its rise, fall and resurrection—and how to apply those lessons and positively impact cruise tourism in your destination. Moderated by Michele M. Paige, President, Florida-Caribbean Cruise Association Speakers: • Christine Duffy, President, Carnival Cruise Line • Andy Stuart, President & COO, Norwegian Cruise Line • Michael Bayley, President & CEO, Royal Caribbean International • Roberto Borge, Governor of Quintana Roo, Mexico • Mario Lopez Valdez, Governor of Sinaloa, Mexico • Freddy Marrufo, Mayor of Cozumel, Mexico

WORKSHOP 21


October 8th Thursday, October 8 10:00am – 11:30am

Key Elements to Attract Cruise Lines to Your Destination Location: Room C1 Find out the logistics that can impact your business—from assessing your market, showcasing your destination and attracting cruise lines. Developing tours and facilities that appeal to passengers, along with the safety and security cruise lines need. Whether you want to build a cruise destination from scratch or apply these inner-workings to your tour, port or entire destination, you will learn the true potential of cruise calls and how to benefit from them. Moderated by Russell Daya, Executive Director Global Port Operations & Developments, Itinerary & Strategic Planning, Disney Cruise Line Speakers: • Albino Di Lorenzo, Vice President, Cruise Operations, MSC Cruises (USA) Inc. • Jennifer Marmanillo, Manager, Itinerary Planning, Norwegian Cruise Line Holdings, Ltd. • Federico Gonzalez, Associate Vice President, Government & Community Relations, Royal Caribbean Cruises Ltd. • Hellen Mena, Aon Risk Solutions

WORKSHOP 23


Cozumel and Mexico on Display at FCCA Conference & Trade Show For more than 20 years, the FCCA Conference & Trade Show has showcased the host destination—its culture, gastronomy, wealth of offerings and ability to orchestrate an event and cater to all kinds of guests. Cozumel and the entire country certainly have plenty to highlight to the influential audience of tourism stakeholders and cruise executives. One of the main things on display is the dedication to cruise tourism that led to Cozumel hosting the event for the second time, the same dedication that regained the lost cruise calls from a downturn in 2012 and 2013. 24

Roberto Borge Angulo, governor of Quanta Roo, spearheaded this resurgence by holding a meeting between all Mexican governors along with the FCCA and Member Line executives. Taking place in Mazatlan, which had just lost its cruise calls, the meeting was symbolic. It showed Mazatlan’s safety—and the undertaken security efforts—firsthand, but it also transmitted the message that Mexico wanted to regain the lost ships by any means necessary. President Enrique Peña Nieto and his administration then engaged a positive, proactive, countrywide approach. Under the direction of


Claudia Ruiz Massieu Salinas, secretary of tourism, the lines of communication were opened between the cruise industry and Mexico’s various departments—including tourism, immigration and transportation— along with all of its port authorities. Yet the most important part was moving past the talk and into action. Many Mexican states utilized the information communicated to them, constantly developing and improving destination products to custom-fit the cruise lines’ needs and requests. These results were seen almost immediately, with FCCA Member Lines sending more than one million additional passengers to Mexico—a 25 percent increase—between 2013 and 2014. Plus states and/or ports that fully committed to action by becoming Platinum Members headlined this

growth, accounting for more than 960,000 of the passenger arrival difference. Of course, this is not the only reason that Cozumel will receive over 3 million passengers this year from FCCA Member Lines, with Mexico seeing over 5.5 million overall. Much of the rich culture, UNESCO-designated gastronomy, diverse destination product and developed infrastructure making these numbers possible are in the limelight at the FCCA Conference & Trade Show. Social functions planned by Cozumel and its partnership with the government and local businesses will display its exciting setting, activities and WOW factor through some of the same experiences and venues that cruise passengers see and do. “The FCCA appreciates Cozumel’s efforts and 25


attraction, the Lost Mayan Kingdom water park.

commitment to making the 22nd annual FCCA Conference & Trade Shows one of the best events yet,” said Michele Paige, president, FCCA. “It has pulled out all the stops to woo the cruise executives and attendees, allowing all to see the offerings of and dedication to cruise tourism that has led it to resurging as one of the world’s leading cruise destinations.”

“We are thrilled to bring the FCCA’s 22nd Conference and Trade Show to Cozumel to showcase what that the city and country offer, as well as why and how they have become one of the top cruising destinations,” told Micky Arison, chairman of Carnival Corporation and the FCCA.

Plus Cozumel will display the third Puerta Maya berth, which Carnival Corporation will inaugurate this winter. And Costa Maya is actualizing the event’s opportunities by bringing executives to a quick post-conference familiarization trip to see its latest developments, including a major new

In all, the FCCA Conference & Trade Show will create the perfect forum for exchanging information, sharing ideas, forging relationships and learning how to increase cruise tourism from the knowledge and relationships, along with the lessons from Mexico’s success story.

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An

experience like nowhere else.

Atlantis holds a lifetime of spectacular memories. At Dolphin Cay get up close with playful dolphins and friendly sea lions. Aquaventure is one of the largest and most thrilling water parks in the world. And continue the rush at Atlantis Casino.

Learn more about our programs on our cruise partners’ websites: Carnival Cruise Lines, Disney Cruise Lines, MSC Cruise Lines, Norwegian Cruise Lines or Royal Caribbean International. To begin offering Atlantis Excursions through your cruise line, please contact PID-discoveratlantisoperations@atlantisparadise.com. Atlantis. There’s no such thing as too much amazing.


FCCA Foundation Online Cruise Auction Win a cruise for a fraction of its retail value while supporting a worthy cause during the FCCA Foundation’s online auction, starting on October 5 at 12 p.m. and ending on October 16, 2015 at 12 p.m. at: www.f-cca.com/auction. FCCA Member Lines graciously donated the below cruise vacations to assist with this event and the FCCA Foundation—a non-profit, charitable organization that aids humanitarian causes in the Caribbean and Latin America. With all proceeds benefiting the FCCA Foundation, the online auction lets bidders enjoy cruising, saving and knowing they helped efforts like disaster relief; donations to schools, hospitals and orphanages; and bringing smiles to thousands of underprivileged children during the Holiday Gift Project. Note: Winners are responsible for port fees, taxes and gratuities. Certificates not valid on ships in their inaugural year. The FCCA reserves the right to cancel any cruise auction if the bidding does not reach the undisclosed minimum. Winners will be notified the day of the event if the bidding exceeded the amount needed to verify the auction as “valid,” and the FCCA reserves the right to suspend any auction without notice, without any claims or prejudice. By bidding you automatically adhere to these rules and can make no claims against the FCCA or its Member Lines. All auctions are final, and payment must be made within 15 days. Azamara Club Cruises Cruise for two in an ocean view stateroom. Choose from various itineraries. Discover the many reasons why it’s hard to top the veranda life, especially when the veranda comes complimentary. We recognize that when you want to travel, you want to experience destinations in depth, not in an afternoon. That’s why we offer what we refer to longer stays, more overnights and nigh touring on 100% of our voyages. So you can take all the time you need to do as the locals do, see as they see, and eat as they eat – all over the world. Cruise for two in an ocean view stateroom. Choose any voyage from various vessels, itineraries and ports of call. Additional fees - $ 50 per guest per day Valid Dates: November 1, 2015 – October 31, 2016 Starting Bid - $ 2,400.00 Estimated Value - $ 8,000.00 Carnival Cruise Line 7-Night Cruise for two on the most popular cruise line in the world. Imagine a tropical paradise at your fingertips complete with sun-drenched cays, endless beaches, and historical landmarks to behold. A Caribbean adventure with Carnival will have you setting foot on white sandy beaches and strolling down world-famous marketplaces. Because you're sailing onboard the Fun Ship, you'll have a blast getting there – enjoy onboard fun, games, activities, and fantastic entertainment. Enjoy gigantic waterslides, towering

amphitheaters, and a breadth of new activities that will occupy your imagination for years after your voyage. 7-Night Cruise for two in an ocean view stateroom. Choose from various vessels and ports of calls, some exclusions apply. Valid Dates: October 1, 2015 – October 1, 2016 Starting Bid - $ 450.00 Estimated Value - $ 1,500.00 Carnival Cruise Line 7-Night Cruise for two on the most popular cruise line in the world. Imagine a tropical paradise at your fingertips complete with sun-drenched cays, endless beaches, and historical landmarks to behold. A Caribbean adventure with Carnival will have you setting foot on white sandy beaches and strolling down world-famous marketplaces. Because you're sailing onboard the Fun Ship, you'll have a blast getting there – enjoy onboard fun, games, activities, and fantastic entertainment. Enjoy gigantic waterslides, towering amphitheaters, and a breadth of new activities that will occupy your imagination for years after your voyage. 7-Night Cruise for two in an ocean view stateroom. Choose from various vessels and ports of calls, some exclusions apply. Valid Dates: October 1, 2015 – October 1, 2016 Starting Bid - $ 450.00 Estimated Value - $ 1,500.00

Start bidding now at: www.f-cca.com/auction 30


FCCA Foundation Online Cruise Auction Celebrity Cruises 7-Night Caribbean Cruise for two aboard one of Celebrity’s world class ships. Celebrity Cruises offers an upscale yet casual cruise atmosphere where you will indulge in fantastic food, fun excursions, and outstanding service. Celebrity cruises will delight from the moment you step on deck with activities for the entire family. Explore an immaculately-decorated vessel that never fails to impress. While you're at sea, treat yourself to the exquisite dining opportunities that have made Celebrity so well renowned. 7-Night Caribbean Cruise for two (space available) Choose from various ships sailing from Ft. Lauderdale or Miami Valid Dates: October 2015 through October 2016 Starting Bid - $ 600.00 Estimated Value - $ 2,000.00 Celebrity Cruises 7-Night Caribbean Cruise for two aboard one of Celebrity’s world class ships. Celebrity Cruises offers an upscale yet casual cruise atmosphere where you will indulge in fantastic food, fun excursions, and outstanding service. Celebrity cruises will delight from the moment you step on deck with activities for the entire family. Explore an immaculately-decorated vessel that never fails to impress. While you're at sea, treat yourself to the exquisite dining opportunities that have made Celebrity so well renowned. 7-Night Caribbean Cruise for two (space available) Choose from various ships sailing from Ft. Lauderdale or Miami Valid Dates: October 2015 through October 2016 Starting Bid - $ 600.00 Estimated Value - $ 2,000.00

geously-constructed decks and decorations that bring to life the movies and history of Walt Disney. From the moment you step onboard, know that you're in for a remarkable Disney adventure. Watch as characters from the movies spring to life to meet and mingle with the children in your family and perhaps even join your family on off-ship excursions! 3- Night Bahamas Cruise for two in an ocean view stateroom with verandah aboard the Disney Dream sailing from Port Canaveral. Valid for select travel dates from December 2015 December 2016 Starting Bid - $ 690.00 Estimated value - $ 2,300.00 Disney Cruise Line 4-Night Bahamas Cruise for two in an ocean view stateroom with verandah. There's magic aboard a Disney cruise ship – a feeling that you simply can't experience anywhere else. Enjoy impeccable service, explore gorgeously-constructed decks and decorations that bring to life the movies and history of Walt Disney. From the moment you step onboard, know that you're in for a remarkable Disney adventure. Watch as characters from the movies spring to life to meet and mingle with the children in your family and perhaps even join your family on off-ship excursions! 4- Night Bahamas Cruise for two in an ocean view stateroom with verandah aboard the Disney Dream sailing from Port Canaveral Valid for select travel dates from December 2015 December 2016 Starting Bid - $ 840.00 Estimated value - $ 2,800.00

Disney Cruise Line 3-Night Bahamas Cruise for two in a deluxe ocean view stateroom with verandah. There's magic aboard a Disney cruise ship – a feeling that you simply can't experience anywhere else. Enjoy impeccable service, explore gor-

Start bidding now at: www.f-cca.com/auction 31


FCCA Foundation Online Cruise Auction Disney Cruise Line 7-Night Bahamas Cruise for two in an ocean view stateroom with verandah. There's magic aboard a Disney cruise ship – a feeling that you simply can't experience anywhere else. Enjoy impeccable service, explore gorgeously-constructed decks and decorations that bring to life the movies and history of Walt Disney. From the moment you step onboard, know that you're in for a remarkable Disney adventure. Watch as characters from the movies spring to life to meet and mingle with the children in your family and perhaps even join your family on off-ship excursions!

MSC Cruises (USA) Inc. 7-Night Caribbean Cruise for two in a balcony stateroom. A cruise is so much more than destinations to visit: it's the onboard style and service that define your experience and make a journey unforgettable. MSC Cruises is a world-famous leader that specializes in true hospitality. Enjoy warm, friendly service, an international crew to charm and impress, and a staff of entertainers to make you smile and dazzle you with outstanding talent. MSC cruises feature a new level of stateroom comfort with attentive hosts, plush blankets, beautiful decorations, and delightfully-appointed common rooms.

7- Night Caribbean Cruise for two in an ocean view stateroom with verandah aboard Disney Fantasy sailing from Port Canaveral.

7-Night Caribbean Cruise for two in a balcony stateroom aboard the MSC Divina

Valid for select travel dates from October 2015 - October 2016 Starting Bid - $ 1,740.00 Estimated value - $ 5,800.00 MSC Cruises (USA) Inc. 7-Night Caribbean Cruise for two in a balcony stateroom. A cruise is so much more than destinations to visit: it's the onboard style and service that define your experience and make a journey unforgettable. MSC Cruises is a world-famous leader that specializes in true hospitality. Enjoy warm, friendly service, an international crew to charm and impress, and a staff of entertainers to make you smile and dazzle you with outstanding talent. MSC cruises feature a new level of stateroom comfort with attentive hosts, plush blankets, beautiful decorations, and delightfully-appointed common rooms. 7-Night Caribbean Cruise for two in a balcony stateroom aboard the MSC Divina Valid Dates (Seasonal Dates) October 2015 – October 2016 Starting Bid - $ 540.00 Estimated value $ 1,800.00

Valid Dates (Seasonal Dates) October 2015 – October 2016 Starting Bid - $ 540.00 Estimated value $ 1,800.00 Norwegian Cruise Line Cruise for two aboard Norwegian Escape in a Haven Penthouse Suite. If there were a word to encapsulate your entire Norwegian Cruise Line experience, it would be this: Freedom. Enjoy the freedom to dine when and where you choose, freedom to wear the clothes that make you feel most comfortable and freedom to take advantage of everyday adventures and more fun than you've ever experienced before. Challenge one another on a Wii gigantic, two-story Nintendo screen. Shoot down fantastically wet and wild waterslides that soar above deck. And take your family out for even more fun at the lanes at an onboard bowling alley. Cruise for two aboard Norwegian Escape in a Haven Penthouse Suite (Category H6 or H7) on any non holiday sailing Valid Dates: October 2015 – June 30, 2016 Starting Bid - $ 2,040.00 Estimated Value - $ 6,800.00

Start bidding now at: www.f-cca.com/auction 32


FCCA Foundation Online Cruise Auction Oceania Cruises 10-Day Cruise for two in a Concierge Level Balcony Stateroom (Category A1) aboard the M/S Marina one date only – July 3, 2016 – Stockholm to Copenhagen Filled with a spectacular array of diverse and exotic destinations, your world awaits your discovery. There is simply no better way to explore it than aboard the elegant ships of Oceania Cruises. Relax on board our luxurious ships and savor exquisite cuisine that not only is renowned as the finest at sea, but also rivals the best restaurants ashore. Inspired by Master Chef Jacques Pépin, these culinary delights have always been a hallmark that distinguishes the Oceania Cruises experience from any other. Lavish complimentary amenities abound, and there are never supplemental charges in any of the onboard restaurants. Value packages ensure that sipping a glass of vintage wine, surfing the Internet or enjoying a shore excursion is both convenient and affordable. 10-Day Cruise for two in a Concierge Level Veranda Stateroom (Category A1) on the M/S Marina – Stockholm to Copenhagen Valid Date: July 3, 2016 only Starting Bid - $ 3,180.00 Estimated Value - $ 10,600.00 Regent Seven Seas Cruises 7-Night Cruise for two in a (Category D) Concierge Suite aboard the S/S Mariner one date only – May 25, 2016 – Anchorage to Vancouver – Every wish, every whim, every want. You really can have it all, enjoy…it’s all included. The Regent Seven Seas Cruises fleet includes sister allsuite, all-balcony, 700-guest ships Seven Seas Voyager and Seven Seas Mariner; and the all-suite, 90% balcony Seven Seas Navigator. 7-Night Cruise for two in a (Category D) Concierge Suite (Category A1) – Anchorage to Vancouver aboard the S/S Mariner Valid Date: May 25, 2016 only Starting Bid - $ 3,450.00 Estimated Value - $ 11,500.00

Royal Caribbean International 7-Night Caribbean Cruise for two aboard one of the many world class Royal Caribbean ships. Excitement first and foremost. Blue skies, thrilling excursions and more to do at sea. Royal Caribbean puts you at the center of the action with incredible onboard activities and cruise voyages that span the world. From the moment you wake up to the time you fall asleep in your spacious, comfortablyappointed stateroom, you're in for a boatload of fun. Enjoy thrilling Broadway-style shows and nightlife. Dine casually or dine elegantly. You're in control, and you can plan your incredible Royal Caribbean vacation exactly the way you want it. 7-Night Caribbean Cruise for two (space available) Choose from various ships sailing from Ft. Lauderdale or Miami Valid Dates: October 2015 through October 2016 Starting Bid - $ 600.00 Estimated Value - $ 2,000.00 Royal Caribbean International 7-Night Caribbean Cruise for two aboard one of the many world class Royal Caribbean ships. Excitement first and foremost. Blue skies, thrilling excursions and more to do at sea. Royal Caribbean puts you at the center of the action with incredible onboard activities and cruise voyages that span the world. From the moment you wake up to the time you fall asleep in your spacious, comfortablyappointed stateroom, you're in for a boatload of fun. Enjoy thrilling Broadway-style shows and nightlife. Dine casually or dine elegantly. You're in control, and you can plan your incredible Royal Caribbean vacation exactly the way you want it. 7-Night Caribbean Cruise for two (space available) Choose from various ships sailing from Ft. Lauderdale or Miami Valid Dates: October 2015 through October 2016 Starting Bid - $ 600.00 Estimated Value - $ 2,000.00

Start bidding now at: www.f-cca.com/auction 33


FCCA Conference & Trade Show Floor Plan

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FCCA Conference & Trade Show Floor Plan

FCCA Trade Show Hours: Tuesday: 11:00am – 6:00pm Wednesday: 9:00am – 12:00pm; 1:00pm – 4:00pm Thursday: 9:00am – 2:00pm

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FCCA Trade Show Exhibitors PAVILIONS ANTIGUA & BARBUDA TOURISM AUTHORITY . . . . . . .C - 3

PORT ST. MAARTEN . . . . . . . . . . . . . . . . . . . . . . . . . . .B - 1

AON RISK SOLUTION . . . . . . . . . . . . . . . . . . . . . . . . . .C - 2

PROCOLOMBIA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C - 1

BRITISH VIRGIN ISLAND PORTS AUTHORIY . . . . . . . . . .D - 3

PUERTO RICO TOURISM COMPANY . . . . . . . . . . . . . . .B - 2

CITY OF SAN JUAN (MUNICIPIO DE SAN JUAN) . . . . . .D - 2

TRINIDAD & TOBAGO . . . . . . . . . . . . . . . . . . . . . . . . .D - 4

MINISTRY OF TOURISM OF THE DOMINICAN REPUBLIC . .B - 3

USVI DEPARTMENT OF TOURISM . . . . . . . . . . . . . . . . .D - 1

BOOTHS API PROGRESO . . . . . . . . . . . . . . . . . . . . .A - 1, A - 2, A - 3

GUADELOUPE ISLANDS TOURISM BOARD . . . . . . . . .A - 30

AQUILA CRUISE EXCELLENCE . . . . . . . . . . . . . . . . . .A - 33

GUATEMALA TOURISM BOARD . . . . . . . . .A - 7, A - 8, A - 9

BANANAGRAMS, INC. . . . . . . . . . . . . . . . . . . . . . . . .A - 11

HACIENDA ANTIGUA . . . . . . . . . . . . . . . . . . . . . . . . . .A - 5

BARBADOS TOURISM AUTHORITY . . . . . . . . . . . . . . .A - 23

INFLOT WORLDWIDE GROUP . . . . . . . . . . . . . . . . . . .A - 12

BELIZE TOURISM BOARD . . . . . . . . . . . . . . . .A - 26, A - 27

INTERNATIONAL CRUISE & FERRY REVIEW . . . . . . . .A - 14

COOL PRODUCTS & HOT IDEAS INC. . . . . . . . . . . . . .A - 34

MARTINIQUE TOURISM AUTHORITY . . . . . . . . . . . . . .A - 25

COSTAMED MEDICAL GROUP . . . . . . .A - 20, A - 21, A - 22

PORT AUTHORITY OF JAMAICA . . . . . . . . . . . . . . . . .A - 28

DISCOVER DOMINICA TOURISM AUTHORITY . . . . . . .A - 31

SAINT LUCIA TOURIST BOARD . . . . . . . . . . . . . . . . . .A - 10

EVENTSTAR . . . . . . . . . . . . . . . . . . . . . . . . . .A - 16, A - 17

SAINT-MARTIN TOURISM OFFICE & PORT AUTHORITY .A - 24

EXPERIENCIAS XCARET . . . . . . . . . . . . . . . . . . . . . . . .A - 4

SEATRADE CRUISE . . . . . . . . . . . . . . . . . . . . . . . . . . .A - 13

GRENADA TOURISM AUTHORITY . . . . . . . . . . . . . . . .A - 32

ST. VINCENT & THE GRENADINES PORT AUTHORITY .A - 29

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“If you are looking for som ething fresh, authentic, and unique in the Caribb ean, you will find it all - Cora lie in Martiniqu e!�

This year, immerse yourself in Martinican culture in our Cruise Village, experience our exciting excursions, and take in our spectacular natural landscapes. www.martiniquepro.org/cruise


HOUSTON: WHERE YOUR JOURNEY BEGINS‌ Embark on your next Caribbean cruise from a World Class City where there is no shortage of things to do, places to go or events to experience. Whether dining at one of our fine restaurants, shopping at unique stores, visiting the NASA Space Center or enjoying the attractions at the Kemah Boardwalk and the Bay Area, you will find Houston outstanding in culture, ambience, sophistication, and non-stop entertainment all year round. The Bayport Cruise Terminal, located in the city of Pasadena, Texas, just 30 minutes from downtown Houston, offers a one-of-a-kind experience with efficient and exceptional services including a stress-free embarkation process and easy access to two airports — George Bush Intercontinental (IAH) and William P. Hobby (HOU). Visit portofhouston.com/cruise for information on the cruise services and visitbayareahouston.com and visithouston.com for information on the region and local attractions.

P Port ort of Houst Houston on A Authority uthority Bayport Bayport C Cruise ruise T Terminal erminal | Pasadena, Pasadena, T Te Texas exas


FCCA Essay Contest Winner HOW THE CRUISE SHIP INDUSTRY HAS HELPED MY COUNTRY? The world can benefit greatly from the cruise ship industry. In the Caribbean, it is especially important. Belize greatly depends on the cruise ship industry. The cruise ship industry can improve Belize in numerous ways, such as providing economic benefits; improving Belize’s tourism reputation; and contributing foreign exchange for upgrading Belize’s infrastructures. The cruise ship industry provides economic benefits towards Belize. Tourism is a major source of income for Belize’s economy. The cruise ship industry is an important part of Belize’s tourism. Belize benefits from the cruise ship industry mostly through increased job opportunities. Many Belizeans work as tour guides, taxi drivers, salespeople in gift shops, and other tourism related jobs to provide good services to the cruise ship passengers that visit Belize. It Emily Quinto brings income to many families. The cruise ship industry also helps to increase 12 years old, Belize Elementary School the revenue generated from restaurants, souvenir shops, and other tourism Belize related business. The Belize Government receives head tax from the cruise ship passengers. The Belize Port Authority can receive income from the cruise lines for the service it provided. The cruise ship industry contributes significantly to Belize’s economy. Belize has many valuable tourist resources such as the beautiful coral reefs, the archaeological sites, and the national parks with many natural attractions. However, many people in the world still do not know this beautiful country. Every year, cruise ships brings many tourists from around the world to visit Belize. The tourists can then explore the historical and natural wonders of Belize. They will recommend Belize as a tourist attraction to their families and friends. With the numerous tourists visiting Belize through cruise ship each year, Belize will become more well known to people all around the world. The cruise ship industry will definitely improve the tourism reputation of Belize.

The cruise industry is very important in Belize because it provides economic benefits, improves Belize’s tourism reputation, and contributes foreign exchange for improving Belize’s infrastructures. Belize is one of the fastest growing cruise markets in the Caribbean. The cruise ship industry will continue to be a very critical part of Belize’s tourism industry. The Caribbean is the most popular destination in the world’s cruise ship industry. The cruise ship industry is the fastest growing sector in the global tourist industry.

Junior Division Finalists: 2nd Place – Lindxee Collins, Jamaica 3rd Place – Hilary Nigel Lawrence, Dominica

JUNIOR DIVISION

Although Belize has a wide variety of tourist attractions, tourist often complain about the poor conditions of the roads and streets in Belize. The foreign exchange, which comes from the cruise ship industry, can help improve the infrastructures of this country. The Belize Government can use the money to build more and better roads in the cities and towns, and to improve the conditions of the highways and the roads connecting the tourists attractions. Both the tourists and local people can benefit from these improvements, and they can travel more safely and efficiently in Belize. The money earned from the cruise ship industry can also help to improve the tourism facilities, such as expanding the Tourist Village, upgrading the local craft stores, and building new hotels. These improvements will make Belize a better place not only for the tourists, but also for local people.

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THE POWER OF A PREMIER CRUISE PORT There are so many reasons to choose Port Everglades. Our modern, efficiently operated terminals make transit a breeze. We’re just two miles from FLL international airport, and minutes from world-famous beaches. Plus, we’re fully scalable. We can accommodate any size ship or passenger volume, moving passengers from curb to ship in just 15 minutes. Year-round berthing available. Discover how Port Everglades propels your business forward in powerful new ways. Visit porteverglades.net or call 800-421-0188.

SEE YOU AT THE BROWARD COUNTY CONVENTION CENTER FOR CRUISE SHIPPING 2016.


FCCA Essay Contest Winner HOW THE CRUISE SHIP INDUSTRY HAS HELPED MY COUNTRY I can vividly remember my trips to the city of Roseau as a younger child. It was imperative that I sat next to a window. I would wait in anticipation in hope to see one of the ‘very big boats’ known as a cruise ship, which I later learned. As soon as I saw one I would shriek, “I saw a big one mummy, look!”

Montell Phillip 14 years old, Castle Bruce Secondary School Dominica

My mom would seem a bit embarrassed especially when we rode the bus and it was crowded with passengers. It felt like being held at gun point or should I say stare point. You should have seen how the passengers’ eyebrows arched as if to say, “Freeze you’re under arrest! Who cares? It’s just a boat.”I could hear loudly through their stares the questions of my unsophisticated or rather ingenuous outburst for a ship. Was it me however who was naïve or their attitude towards the cruise industry that was naive? Who can blame them? The cruise industry in my country was still in its infancy.

As the years rolled by, I have come to know more about the industry and how it has ‘doctored up’ the economy of a small underdeveloped country. Growth is marked by a progression of changes. Statistics will prove that every year there has been tremendous growth in the cruise industry. Tourism statistics revealed a shocking 32.8% increase in cruise passengers for the 2013-2014 cruise ship season to the island. In comparison to 2012 with 128 ships calling to port with 212,316 passengers, the 2013-2014 season welcomed 195 cruise ship calls. This generated good economic returns to the island. How did this industry improve Dominica that more cruise ships would make this island their port of call? Simply put, Dominica underwent an evolution.

What more can I say? The cruise industry has most definitely improved Dominica and its economy and has placed it on the world’s map. From the United States to at least two people in Oman or Kuwait know Dominica, thanks to the cruise industry.

Senior Division Finalists: 2nd Place – Rol-J Williams, St. Kitts & Nevis 3rd Place – Kaitlynne R. Haylock, Belize

SENIOR DIVISION

The cruise industry has motivated the progress of Dominica’s economy and infrastructural development over the years. Natural sites have been developed and are now more easily accessible to the benefit of both locals and visitors alike. Historical sites have been refurbished and highways built. New initiatives were taken and a new initiative like cultural entertainment for visitors upon arrival was well received. Visitors hungered for more and improvements were made to create a more indelible experience for visitors. As a result, musicians got an opportunity to unveil their talents. With such developments there have been an upsurge in new businesses and an expansion in already existing businesses. Stakeholders report of good economic activity during the seasons and applaud the cruise industry. From hair braiders to farmers, supermarkets to resorts, bask in the benefits of the cruise industry. This industry has increased the employment rate in Dominica with more persons being drawn to the industry.

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Sequence of Events MONDAY ~ October 5 7:00 AM - 8:00 AM 8:00 AM - 12:00 PM 9:00 AM - 12:00 PM 12:00 PM - 3:00 PM 1:00 PM - 9:00 PM 2:00 PM - 7:00 PM 5:00 PM - 7:00 PM 8:00 PM - 10:00 PM TUESDAY ~ October 6 7:00 AM - 8:00 AM 8:00 AM - 10:00 AM 9:00 AM - 12:00 PM 10:00 AM - 11:00 AM 11:00 AM - 12:00 PM 12:00 PM - 1:30 PM 1:00 PM - 6:00 PM 1:30 PM - 3:00 PM

Breakfast (Conference Hotels) Trade Show, Exhibitor Move-in (FCCA Conference Facility) Conference & Trade Show Registration (FCCA Conference Facility) Lunch - Cozumel Convention Center (Off site) Trade Show, Exhibitor Move-in (FCCA Conference Facility) Conference & Trade Show Registration (FCCA Conference Facility) One-on-One Meetings - (FCCA Conference Facility - Rooms B5, B6, B7, B8, C2, C3) Cruise Executives & Platinum Members ONLY Margaritaville Bash @ Margaritaville (Sponsored by Mera Corporation)

Breakfast (Conference Hotels) Trade Show, Exhibitor Move-in (FCCA Conference Facility) Conference & Trade Show Registration (FCCA Conference Facility) Conference Opening Ceremony - (Room C1 - FCCA Conference Facility) Trade Show Opening Ceremony (Ribbon Cutting) (FCCA Conference Facility) Lunch - Cozumel Convention Center (Off site) Trade Show (FCCA Conference Facility) Workshop - Shore Excursion Overview – Key to Your Success (Room C1, FCCA Conference Facility) Moderated by: Amilcar Cascais, Vice President, Tour Operations, Carnival Cruise Line Speakers: Erika Tache, Director, Product Development, Tour Operations, Carnival Cruise Line Albino Di Lorenzo, Vice President, Cruise Operations, MSC Cruises (USA) Inc. Christine Manjencic, Vice President, Destination Services Operations, Norwegian Cruise Line Holdings, Ltd. Tom Anderson, Director, Product Development, Royal Caribbean Cruises Ltd.

2:00 PM - 6:00 PM Conference & Trade Show Registration (FCCA Conference Facility) 3:30 PM - 4:30 PM CEO Roundtable (Room C1 - FCCA Conference Facility) Moderated by: Michele M. Paige, President, Florida-Caribbean Cruise Association Speakers: Micky Arison, Chairman, Carnival Corporation & plc Richard Sasso, President, MSC Cruises (USA) Inc. Frank J. Del Rio, President & CEO, Norwegian Cruise Line Holdings, Ltd. Adam Goldstein, President & COO, Royal Caribbean Cruises Ltd. Michael Bayley, President & CEO, Royal Caribbean International

5:00 PM - 7:00 PM One-on-One Meetings - (FCCA Conference Facility - Rooms B5, B6, B7, B8, C2, C3) Cruise Executives & Delegates ONLY 8:00 PM - 11:00 PM Welcome Party @ Chankanaab National Park (Sponsored by Dolphin Discovery)

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Sequence of Events WEDNESDAY ~ October 7 7:00 AM - 8:00 AM Breakfast (Conference Hotels) 8:00 AM - 12:00 PM Conference & Trade Show Registration (FCCA Conference Facility) 9:00 AM - 12:00 PM Trade Show (FCCA Conference Facility) 9:30 AM - 10:30 AM Coffee Break @ Trade Show 10:00 AM - 12:00 PM One-on-One Meetings - (FCCA Conference Facility - Rooms B5, B6, B7, B8, C2, C3) Cruise Executives & Delegates ONLY 10:00 AM - 10:30 AM CEO/Presidents & Minister Reception (Room C1 - FCCA Conference Facility) By Invitation ONLY 10:30 AM - 12:00 PM CEO/Presidents & Minister Meeting (Room C1 - FCCA Conference Facility) By Invitation ONLY 12:00 PM - 2:00 PM Lunch - Cozumel Convention Center (Off site) 1:00 PM - 4:00 PM Trade Show (FCCA Conference Facility) 1:00 PM - 2:00 PM Coffee Break @ Trade Show 1:30 PM - 2:30 PM Coffee Break @ Workshop (Room C1 - FCCA Conference Facility) 2:00 PM - 3:30 PM Workshop - Overcoming Challenges – Learn from Mexico (Room C1 - FCCA Conference Facility) Moderated by: Michele M. Paige, President, Florida-Caribbean Cruise Association Speakers: Christine Duffy, President, Carnival Cruise Line Andy Stuart, President & COO, Norwegian Cruise Line Michael Bayley, President & CEO, Royal Caribbean International Roberto Borge, Governor of Quintana Roo, Mexico Mario Lopez Valdez, Governor of Sinaloa, Mexico Freddy Marrufo, Mayor of Cozumel, Mexico

2:00 PM 4:00 PM 4:00 PM -

4:00 PM Late Registration (FCCA Conference Facility) 5:00 PM Press Conference (Room C1 - FCCA Conference Facility) 6:00 PM One-on-One Meetings - (FCCA Conference Facility - Rooms B5, B6, B7, B8, C2, C3) Cruise Executives & Delegates ONLY 6:30 PM - 7:30 PM Exclusive Cocktail Reception - Cruise Executives & Platinum Members ONLY @ Trade Show (FCCA Conference Facility) 7:30 PM - 8:30 PM FCCA Foundation Table Top Tennis Challenge @ Trade Show (FCCA Conference Facility) Presented by Port St. Maarten, hosted by Adam Goldstein 7:30 PM - 11:00 PM Extravaganza Night @ Trade Show (FCCA Conference Facility)

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Sequence of Events THURSDAY ~ October 8 7:00 AM - 8:00 AM Breakfast (Conference Hotels) 9:00 AM - 2:00 PM Trade Show (FCCA Conference Facility) 10:00 AM - 11:00 AM Coffee Break @ Trade Show 10:00 AM - 11:30 AM Workshop - Key Elements of Destination Operations (Room C1 - FCCA Conference Facility) Moderated by: Russell Daya, Executive Director, Global Port Operations & Developments, Itinerary & Strategic Planning, Disney Cruise Line Speakers: Albino Di Lorenzo, Vice President, Cruise Operations, MSC Cruises (USA) Inc. Jennifer Marmanillo, Manager, Itinerary Planning, Norwegian Cruise Line Holdings, Ltd. Federico Gonzalez, Associate Vice President, Government & Community Relations, Royal Caribbean Cruises Ltd. Hellen Mena, Aon Risk Solutions

12:00 PM - 2:00 PM 12:00 PM - 2:00 PM

Lunch - Cozumel Convention Center (Off site) Exclusive Platinum Member Luncheon - Poncho's Backyard Cruise Executives & Platinum Members ONLY 2:30 PM - 7:00 PM Trade Show, Exhibitor Tear-down (FCCA Conference Facility) 3:00 PM - 6:00 PM One-on-One Meetings - (FCCA Conference Facility - Rooms B5, B6, B7, B8, C2, C3) Cruise Executives & Delegates ONLY 8:00 PM - 11:00 PM Closing Party @ Playa Mia Grand Beach & Water Park (Sponsored by Playa Mia)

FRIDAY ~ October 9 9:00 AM - 2:00 PM 9:00 AM - 2:30 PM

Complimentary Tours for Attendees Platinum Member & Cruise Executive Exclusive Tour - Cruise Executives, FCCA Platinum Members ONLY

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2015 FCCA Cruise Conference rogram  

Delegates who attends these functions receive comprehensive programs packed with useful FCCA schedules, information and accomplishments.

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