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Learn more about our programs on our cruise partners’ websites: Carnival Cruise Lines, Disney Cruise Lines, MSC Cruise Lines, Norwegian Cruise Lines or Royal Caribbean International. To begin oﬀering Atlantis Excursions through your cruise line, please contact PIDemail@example.com. Atlantis. There’s no such thing as too much amazing.
Table of Contents
FLORIDACARIBBEAN CRUISE ASSOCIATION
FLORIDA-CARIBBEAN CRUISE ASSOCIATION . . . . . . . . . . . 5
CARNIVAL CRUISE LINE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Michele M. Paige, President . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Gustavo Antorcha, E.V.P., Guest Shipboard Operations . . . . . .30
Omari Breakenridge, Director, Communications & Design . . . . . . . .10
Amilcar Cascais, V.P., Tour Operations
Terri Cannici, V.P., Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
(FCCA Shore Excursion Committee Chairman) . . . . . . . . . . .30
Adam Ceserano, Sr. Vice President . . . . . . . . . . . . . . . . . . . . . . . . .11
Christine Duffy, President . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Jessica Lalama, Executive Assistant . . . . . . . . . . . . . . . . . . . . . . .11
Hein Erasmus, Manager, Groups, Charters & Product Support . .31
Raquel Nales, Administrative Assistant . . . . . . . . . . . . . . . . . . . . . . . .12
Melinda Gyarmati, Product Development Manager . . . . . . . . . . .31
Justin Paige, Manager, Communications, Research & Marketing . .12
Priscilla Molina, Product Development Manager . . . . . . . . . . . . .31
Carlos Santamarina, Director, Membership Events & Programs .12
Carlos Torres de Navarra, V.P., Commercial Port Operations (FCCA Operations Committee Vice Chairman) . . . . . . . . . . .32
AIDA CRUISES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Vickey Rey, V.P., Executive Affairs . . . . . . . . . . . . . . . . . . . . . . . . .33
Felix Eichhorn, President . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Renata Ribeiro, V.P,, Fleet Deployment and Demand Strategy . . .33
Sandra Neffgen, Senior Manager, Destination Management . .15
Lia Da Silva, Product Development Manager . . . . . . . . . . . . . . . .33 Leon Sutcliffe, Director, Ports of Call & Government Relations . .34
AZAMARA CLUB CRUISES . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Erika Tache, Director Product Development, Tour Operations . . . 34
Ellen Bettridge, V.P., Marketing & Sales for the Americas
Terry L. Thornton, Sr. V.P., Fleet Deployment and Port Operations
Francisco Mallmann, A.V.P., Strategic Planning and Revenue . . .17
(FCCA Marketing Committee Chairman) . . . . . . . . . . . . . . . . 34
Bert van Middendorp, A.V.P., Hotel Operations . . . . . . . . . . . . . . . .17 Michael Pawlus, Director, Strategic Itinerary & Destination
CELEBRITY CRUISES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Lisa Lutoff-Perlo, President & CEO . . . . . . . . . . . . . . . . . . . . . . . . 37
Larry Pimentel, President and CEO . . . . . . . . . . . . . . . . . . . . . . . .18 Kevin Regan, Global Director, Corporate and Incentives . . . . . . .18
COSTA CRUISE LINES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Richard Twynam, Managing Director, UK and Ireland . . . . . . . . .18
Scott Knutson, V.P., Sales & Marketing . . . . . . . . . . . . . . . . . . .39 Ruben Perez, General Manager . . . . . . . . . . . . . . . . . . . . . . . . .39
CARNIVAL CORPORATION & PLC . . . . . . . . . . . . . . . . . . . . . . 21 Micky Arison, Chairman
CROISIERES DE FRANCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
(FCCA Executive Committee Chairman) . . . . . . . . . . . . . . . .22 Alan B. Buckelew, Chief Operations Officer . . . . . . . . . . . . . . . . . .23
CUNARD LINE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
David A. Candib, V.P. Development & Operations . . . . . . . . . . . . .24 Arnold W. Donald, President & CEO . . . . . . . . . . . . . . . . . . . . . . . .25
DISNEY CRUISE LINE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Thomas M. Dow, V.P., Public Affairs . . . . . . . . . . . . . . . . . . . . . . . 25
Russell Daya, Executive Director Global Port Operations &
Giora Israel, Sr. V.P., Global Port & Destination Development . . .26
Developments, Itinerary & Strategic Planning (FCCA Operations
Marie McKenzie ~ V.P., Global Destinations Services & Sourcing .27
Jose M. Negron, Director, Port Operations . . . . . . . . . . . . . . . . . .27
Frank De Heer, V.P., Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Gregg R. Zalkin, Sr. Manager, Global Destination Services &
Karl L. Holz, President, Disney Cruise Line and New Vacation
Sourcing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Operations, Walt Disney Parks & Resorts . . . . . . . . . . . . . . . . . . .47
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Don Moody, Manager, Sourcing and Procurement Services . . . .47 CARNIVAL UK (Serving Cunard and P & O Cruises) . . . . . . . . . . . . 28
Larry Stauffer, Port Adventures Director . . . . . . . . . . . . . . . . . . . . .48
Alister Butcher, Shore Operations Risk Manager . . . . . . . . . . . . .28
Bert Swets, V.P., Marine & Technical Operations . . . . . . . . . . . . .48
Natasha Kate Harris, Shore Excursions Executive . . . . . . . . . . . .28
Jim Urry, V.P., Entertainment and Port Adventures . . . . . . . . . . . .48
Alison Moore, Shore Excursions Executive . . . . . . . . . . . . . . . . . .28 Julia Stoica, Shore Excursions Executive . . . . . . . . . . . . . . . . . . .28
HOLLAND AMERICA LINE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Orlando Ashford, President . . . . . . . . . . . . . . . . . . . . . . . . . . .52 Simon Douwes, Director, Deployment & Itinerary Planning . . 52
CRUISE INDUSTRY PROFILES
Table of Contents HOLLAND AMERICA GROUP (Serving Princess Cruises, Holland America Line, Seabourn Cruise Line and P & O Austrailia) . . . . . . . . . . . .53
FLORIDACARIBBEAN CRUISE ASSOCIATION
PRINCESS CRUISES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72 Deanna Austin, S.V.P., Commercial Planning . . . . . . . . . . . . . . . .73 Crystal Morgan, Director, Deployment Planning . . . . . . . . . . . .73
Donna Silvera-Barnett, Manager, Port Operations . . . . . . . . . . . .53
Jan Swartz, President . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Mike Bush, Manager, Shore Excursions . . . . . . . . . . . . . . . . . . . .53 Malisa Dean, Sr. Port Cost Analyst . . . . . . . . . . . . . . . . . . . . . . . . .53
PULLMANTUR CRUISES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Mary-Ann M. Isinger, Manager, Port Operations . . . . . . . . . . . . .53 Stein Kruse, Chief Executive Officer . . . . . . . . . . . . . . . . . . . . . . . 54
REGENT SEVEN SEAS CRUISES. . . . . . . . . . . . . . . . . . . . . . . . 77
Lisa Jensen, Manager, Shore Excursions . . . . . . . . . . . . . . . . . . .54 Ellen Lynch, Sr. Director, Shore Excursions . . . . . . . . . . . . . . . . . . .54 Chris Martin, Director, Port Operations . . . . . . . . . . . . . . . . . . . . .55 Matthew T. Sams, V.P., Caribbean Relations & Private Islands (FCCA Operations Committee Vice Chairman) . . . . . . . . . . . 55 Bill Sharp, V.P, Port and Shore Operations . . . . . . . . . . . . . . . . . .55
ROYAL CARIBBEAN CRUISES LTD. (Serving Azamara Club Cruises, Celebrity Cruises and Royal Caribbean International) . . . . . . . . . . . . . . 78 Vina A. Adams, Procurement Manager, Food & Beverage . . . . . . . .79 Christopher S. Allen, AVP, Global Deployment & Itinerary Planning 79 Tom Anderson, Director, Global Product Development . . . . . . . .79 Richard D. Fain, Chairman & CEO . . . . . . . . . . . . . . . . . . . . . . . . . .80
MSC CRUISES (USA) INC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Adam M. Goldstein, President & COO . . . . . . . . . . . . . . . . . . . . . .81
James Henwood, Sr. V.P. Groups and Shoreside Operations . . . .58
Frederico Gonzalez-Denton, A.V.P., Government & Community
Hans Hesselberg, Sr. V.P. Hotel Operations . . . . . . . . . . . . . . . . . .58
Relations, Latin America & the Caribbean . . . . . . . . . . . . . . . . . . .81
Albino di Lorenzo, V.P., Cruise Operations . . . . . . . . . . . . . . . . . . .58
Roberta Jacoby, Managing Director, Global Tour Operations . . . .81
Valentina Pietropaolo, Manager, Shore Excursions . . . . . . . . . . .58
Kevin Johns, Account Manager, Product Development, Global Tour
Gianluca Suprani, Head of Global Port Development & Shore
Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Activities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Mike Jones, VP, Supply Chain Management (FCCA Purchasing
Rick Sasso, President . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Committee Chairman) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
NORWEGIAN CRUISE LINE HOLDINGS LTD. (Serving Norwegian
Marc Miller, Director, Deployment & Itinerary Planning . . . . . . . 83
Paul Litvinov, Director, Food & Beverage Supply Chain . . . . . . . .82 Cruise Line, Oceania Cruises & Regent Seven Seas Cruises) . . . . . 61
Marina I. Ondarza, Director, Port Business Development & Asset
Edel Cruz, Sr. Director, Strategic Planning . . . . . . . . . . . . . . . . . . .62
Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Frank J. Del Rio, President & CEO, . . . . . . . . . . . . . . . . . . . . . . . . .62
Megan Shaw, Account Manager, Global Tour Operations . . . . . . . .83
Frank Del Rio Jr., S.V.P., Port, Destination, & Onboard Revenue .62
John Tercek, V.P., Commercial and New Business Development . .83
Victor Gonzalez, E.V.P., Supply Chain & Logistics Management . .63
Juan C. Trescastro,V.P., Port Operations . . . . . . . . . . . . . . . . . . . . . . .84
David J. Herrera, S.V.P., Strategy and Business Development . . .63
Penny T. Zeilman, Account Manager, Regional Product Development,
Christine Manjencic, V.P., Destination Services Operation . . . . . .64
Global Tour Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84
Jennifer Marmanillo, Manager, Itinerary Planning . . . . . . . . . . . .64 Steve Moeller, V.P., Commercial Development . . . . . . . . . . . . . . .64
ROYAL CARIBBEAN INTERNATIONAL. . . . . . . . . . . . . . . . . . 85
Colin Murphy, S.V.P., Destination and Port Operations
Michael Bayley, President & CEO . . . . . . . . . . . . . . . . . . . . . . . . . .85
(FCCA Operations Committee Vice Chairman) . . . . . . . . . . .65 Mario Parodi ~ V.P., Port & Itinerary Planning . . . . . . . . . . . . . . . .65
SEABOURN CRUISE LINE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
Capt. Luigi Razeto ~ S.V.P., Marine Operations . . . . . . . . . . . . . . .65 TUI CRUISES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88 NORWEGIAN CRUISE LINE . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Tine Oelmann, Director, Port Operations, Shore Excursions &
Andrew Stuart, President and COO . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Ground Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89 Jens Kroeger, Head of Shore Excursions . . . . . . . . . . . . . . . . . . .89
PRESTIGE CRUISE HOLDINGS, INC. . . . . . . . . . . . . . . . . . . . .67
Nancy Rauter, Shore Excursion Manager . . . . . . . . . . . . . . . . . . .89
Jason M. Montague ~ President and Chief Operating Officer . . . . .67
Marcus Puttich, Head of Port Operations . . . . . . . . . . . . . . . . . . . .89 Thomas Rucht, Port Operations Manager . . . . . . . . . . . . . . . . . . .89
P&O CRUISES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
CRUISE INDUSTRY PROFILES
FLORIDA-CARIBBEAN CRUISE ASSOCIATION 11200 Pines Boulevard, Suite 201 • Pembroke Pines, FL 33026 • Ph: (954) 441-8881 • Fax: (954) 441-3171 Website: www.f-cca.com • E-mail: firstname.lastname@example.org Mission: The Florida-Caribbean Cruise Association (FCCA) is a not-for-profit trade organization composed of 19 Member Lines operating more than 100 vessels in Floridian, Caribbean and Latin American waters. Created in 1972, the FCCA’s mandate is to provide a forum for discussion on cruise operations, tourism development, ports, tour operations, safety, security and other cruise industry issues. By fostering an understanding of the cruise industry and its operating practices, the FCCA seeks to build cooperative relationships with its partner destinations and to develop productive bilateral partnerships with every sector. The FCCA works with governments, ports and all private/public sector representatives to maximize cruise passenger, cruise line and cruise line employee spending, as well as enhance the destination experience and the amount of cruise passengers returning as stay-over visitors. Partnerships Some of the ways the FCCA works with the cruise-oriented destinations include: • Port Improvements – The FCCA provides technical assistance on port expansion, including input on port and pier design, improvements and planned new services. • Research – Research is conducted and provided to destination partners in an effort to create a better under standing of cruise passengers; improve the landside product delivery; and maximize cruise tourism’s benefits. FCCA Outreach Program – FCCA training seminars provide destination partners with valuable information regarding cruise passengers – their wants, needs and habits – enabling them to maximize the impact of cruise tourists in their country. The FCCA offers the following training programs: • Service Excellence – Cruise Passengers Equal Profits: A workshop on the importance of excellent customer service and the economic impact of the cruise industry. A happy guest not only spends more money, but will return again and again, thereby producing greater profits and converting cruise passengers into return stay-over guests. • Taxi Pride: This presentation geared towards taxi drivers, tour operators and vendors providing ground transportation. This entertaining and informative workshop focuses on five main areas: courtesy, professionalism, marketing, rules and safety. FCCA Training Partner – Aquila’s Center for Cruise Excellence offers training for Tour Guides, Tour Operators and workshops for member Destinations aimed at raising the level of Excellence in the cruise industry. Aquila’s signature programs include: • Tour Guide Excellence International Certification: an Online Training and Certification Program that teaches Tour Guides what makes an excellent tour guide and the skills to turn that knowledge into a practical reality when guiding cruise shore excursions. The program involves six interactive sessions on cruise-specific topics, including: hospitality, service, CRUISE INDUSTRY PROFILES
Florida-Caribbean Cruise Association research, presentation, preparation and risk management. Successful completion of an exam and video assessment earns participants their International Certification. • New! ACE Tour Operator Designation: an Aquila Cruise Excellence designation awarded to Tour Operators who meet the requirements for service excellence in the cruise industry. Exclusive to FCCA Member Tour Operators, this program allows Tour Operators to demonstrate that they have the policies and procedures in place to meet or exceed the established standards of quality that are recognized and respected throughout the cruise industry. Associate Membership: The FCCA Associate Membership Program is designed as a partnership to help promote a business to the cruise industry at a great value. For only $500 per year (about $42 a month), it includes the following benefits: Associate Member Benefits: • Exclusive Associate Member reception at the FCCA Conference and Trade Show • Exclusive VIP tour during the FCCA Conference and Trade Show • Upgraded FCCA membership badge at the FCCA Cruise Conference & Trade Show • Savings on registration fees for the annual FCCA Cruise Conference & Trade Show • $500 discount on advertising for first year of membership • Discount on Tour Guide Excellence training and exclusivity on ACE Tour Operator Designation from Aquila’s Center for Cruise Excellence • Discount on insurance program for tour operators through AON Risk Services • Discount on the FCCA Emergency Card Program through Trinity Air Ambulance • Access to up‐to‐date research and statistical studies (customized to your destination if requested) • Promotional updates on the cruise industry (current e‐mail required) • Listing/profile in the FCCA Membership Directory • Listing in the Conference issue of FCCA’s Cruising Magazine • Associate Member FCCA pin • Membership certificate • Use of Associate Member FCCA logo on printed materials and cruise line proposals Platinum Associate Member Benefits Platinum Membership cultivates close relationships with FCCA Member Line CEOs, presidents and executives that decide what products are sold onboard and where ships call. For the price of some publications’ advertising, Platinum Members gain direct access to the cruise industry. In addition to the benefits above, Platinum Membership includes: • One complimentary cabin for the annual FCCA PAMAC Cruise Summit • One complimentary cabin for inaugural cruise events • One complimentary hotel room for the annual PAMAC Conference • One complimentary registration for the FCCA Gala • One complimentary registration for the FCCA Conference and Trade Show • Exclusive one‐on‐one meetings during the FCCA Conference and Trade Show 6
CRUISE INDUSTRY PROFILES
Florida-Caribbean Cruise Association • • • • • • • • • • • • • •
Exclusive receptions during the FCCA Conference and Trade Show Private lunch meeting at the FCCA Conference and Trade Show Preferred VIP seating at the FCCA Conference Opening Exclusive VIP receptions at the FCCA booth during Cruise Shipping Miami Exclusive VIP events during Cruise Shipping Miami Access to FCCA Operations Committee meetings Chance to speak/present at FCCA panels and workshops Assistance setting meetings Company profile and updates in the FCCA’s Cruising Magazine Platinum listing in the FCCA Membership Directory Advertising and marketing discounts Membership in the FCCA Urgent Care Program through Trinity Air Ambulance Seat on FCCA’s Platinum Associate Membership Advisory Council (PAMAC) Platinum Membership plaque/clock
FCCA Foundation (All Proceeds Support the Foundation): The FCCA Foundation provides a tangible mechanism for the cruise industry to fund a range of humanitarian causes in the Caribbean and Central American regions, along with Mexico and Colombia. In its 20 years of existence, the Foundation has impacted thousands of citizens by providing millions of dollars in support and countless hours to causes and charities throughout the region. Programs include: • Holiday Gift Project – The FCCA reaches out to many Caribbean and Latin American destinations by providing gifts and holiday cheer to children in foster homes or institutions. The presents are delivered to partner destinations on Member Lines’ vessels, and the crew and FCCA associates then give the gifts at a festive party. In 2014, 33 destinations participated in the program, and about 7,000 children received presents and smiles because of the efforts. • Children’s Essay and Poster Competitions – The FCCA orchestrates these competitions to further educate FCCA destination partners’ youth by learning and thinking about the cruise industry’s impact, along with their destinations’ and citizens’ roles in it, while also prompting practical problem solving. There are two divisions—junior (12 years and under) and senior (13-16)—that each receive 1st-3rdplace prizes of 3,000, 1,500 and 1,000, respectively, for themselves and their schools, along with a $200 award for every finalist submitted by the participating destinations. The first place recipients also receive functions in their honor. Foundation Events (every penny raised going to needy causes in the Caribbean and Latin America): • FCCA Online Auction – Taking place every December and open to anyone with a valid e-mail address, this auction features items ranging from vacation packages, artwork, jewelry and sports memorabilia —all graciously donated by FCCA Member Lines and partners throughout the Caribbean and Latin America. • FCCA Gala – Created by the Member Lines 21 years ago, the Gala gathers cruise executives and industry stakeholders on a social level to establish new relationships or enhance existing ones. It CRUISE INDUSTRY PROFILES
Florida-Caribbean Cruise Association features a cocktail reception, silent art auction with works from Park West Gallery, and dinner with a selected table host—each a Member Line executive, president and/or CEO. FCCA Magazines and Publications: • Cruising Magazine – Published quarterly, Cruising is the official magazine of the FCCA and cruise industry. It serves to educate and bring about an understanding of the cruise industry’s inner-workings. With a distribution of over 18,000 magazines the FCCA magazine offers advertisers optimal access to travel agents and the decision makers in the marine operations and the marketing and strategic planning departments of the major cruise lines, along with providing cruise executives and the Caribbean and Latin American public and private sectors with information of the latest trend in the industry. • The “Highlight Issue” - Features a who’s who in the cruise industry and contains cruise executive profiles, along with information on the FCCA Member Lines. As a valuable tool, the Highlight Issue is essential when dealing directly with the cruise industry. • Membership Directory - The FCCA directory contains a complete listing of all FCCA Associate and Platinum Members, as well as cruise line executives and all ministers of tourism within partner destinations. • Conference Program and Gala Program - Delegates who attend these functions receive comprehensive programs packed with useful FCCA schedules, information and accomplishments. FCCA Cruise Conference & Trade Show: For many cruise executives and destinations, suppliers and tour operators, this is the premier industry event of the year, an opportunity to meet in a round-table format with key players to analyze industry trends and discuss current issues. The FCCA Conference brings together over 100 cruise executives and 1,000 industry partners. For 2016, the Conference will be held in Puerto Rico from September 26-30. As the FCCA proceeds into tomorrow, it will remain steadfast in its mission to create win-win partnerships between the cruise lines and cruise destinations throughout the greater Caribbean and Latin American regions.
CRUISE INDUSTRY PROFILES
FCCA Staff Profiles Michele M. Paige ~ President Michele M. Paige’s career in the cruise industry spans more than three decades. She spent 17 years in various positions at the Cruise Lines International Association (CLIA). In February of 1992, Ms. Paige came onboard with the FloridaCaribbean Cruise Association (FCCA) as its director of operations and communications, steering the association on issues such as: destination port development, product development, research and training, as well as serving as a liaison with environmental entities. She was appointed to head the association in January of 1994 as its executive director and named president in March 1997. Ms. Paige continues to chart a course in the development and implementation of the association’s numerous proactive, innovative programs, reporting directly to the association’s Executive Committee. Ms. Paige has initiated such impactful programs and forums as the annual FCCA Cruise Conference and Trade Show, the FCCA Foundation, the FCCA outreach programs, the FCCA associate membership programs, as well as training programs geared to taxi drivers and service providers, to name a few. More importantly, great strides have been made in the realization of the FCCA’s mandate: strengthening the ties between the cruise industry, the Caribbean and Latin America. Under her presidency, the association enjoys membership in the Caribbean Tourism Organization (CTO), of which Ms. Paige is an Executive Committee Board Member, the Caribbean Hotel Association (CHA), the Caribbean Shipping Association (CSA), the Puerto Rico Shipping Association, as well as being a signator to the cruise industry’s “Memorandum of Understanding” with the Florida Department of Environmental Protection. Michele enjoys dual lifestyles in South Florida and Brooksville, Florida, doting on her two children, granddaughters, horses and dogs.
CRUISE INDUSTRY PROFILES
FCCA Staff Profiles Omari Breakenridge ~ Director, Communications & Design Omari Breakenridge joined the Florida-Caribbean Cruise Association in February 2005. He is currently the Director of Communications and Design, and is responsible for the creative direction and design of the FCCA's printed materials, including trade publications, conference collateral and multimedia presentations. Omari also initiates and maintains contact with the media issuing highly visible press releases for conferences, trade shows, gala awards, and charity events. In addition to his 10+ years of experience in creative design, Omari has worked within all platforms and is highly skilled in the latest technologies. He also handles the ongoing development of the FCCA’s database, e-mail marketing, website and video projects. To date, Omari has earned over a dozen industry awards in advertising, publication design and interactive media. He currently serves on the Advisory Boards of Miami Dade Colleges School of Entertainment & Design Technology, Devry University's College of Media Arts and Technology and is a member of the Association of Marketing and Communication Professionals; the American Institute of Graphic Arts and the American Advertising Federation. Outside the office, he keeps himself busy regularly attending events in the Miami art and design scene along with pursuing his passion for photography.
Terri Cannici ~ Vice President, Operations Terri Cannici is responsible for the overall organization, coordination and marketing of the Annual Cruise Conference & Trade show and Central America Conference, conducting site inspections for future conferences and marketing and registration for the Annual FCCA Gala Dinner. She also organizes and coordinates the Holiday Gift Project along with FCCA Member Lines to provide holiday gifts for the under-privileged children in the Caribbean and Latin America. Prior to joining the FCCA in 1999, Terri worked for Royal Caribbean International for 10 years in the Shore Excursion Department, organizing and designing specialty programs for groups, as well as overseeing Royal Caribbean’s signature Golf Ahoy! Program. A native Floridian, Terri lives in the Ft. Lauderdale area with her husband and is actively involved with the Humane Society’s Animal Assisted Therapy program.
CRUISE INDUSTRY PROFILES
FCCA Staff Profiles Adam Ceserano ~ Sr. Vice President Adam Ceserano joined the Florida-Caribbean Cruise Association in 2001 as the Manager of Marketing to increase the sales and rebrand the FCCA’s feature publication, “Cruising,” which is the official publication of the Cruise Industry, as well as other various projects, which included the development of new sponsorship opportunities, training programs, and improved partnership opportunities. In 2006, he was later promoted to Director of Marketing and Sales, and later that year to the Vice President. Now as the Senior Vice President of the FCCA, Adam Ceserano currently oversees all day-to-day FCCA operations, marketing, advertising, sponsorships, and events. He coordinates and conducts the customer service training workshops, as well as the FCCA Outreach Program. He plays a vital role in implementation, site inspections and organization of all the FCCA’s conferences and trade shows. He also participates on the FCCA's Security/Operations Committee and attends the FCCA Executive Committee meetings Adam Ceserano is also responsible for overseeing the FCCA’s exclusive Platinum Membership Program. Since Mr. Ceserano took the lead of the FCCA membership program, and through the guidance of the Operations Committee, the FCCA has developed more innovative program, with more benefits for its valued Platinum Members. Also, Mr. Ceserano works with Aon Risk Services to continually enhance and develop the FCCA’s Global Tour Operator Insurance Program. Prior to joining the FCCA, Mr. Ceserano worked for Maxim Consulting in Ft. Lauderdale, servicing such clients as IBM, AT&T, South Florida Water Management, and Motorola. Adam worked for the Miami Dolphins in the Special Promotions and Marketing Department before going back to college for his Master’s Degree, in which he helped organize the children's program and special events. He attended Florida State University, receiving a Master’s Degree in Administration and also received a Bachelors Degree in Sports Management and Marketing. He currently lives in Miami, Florida
Jessica Lalama ~ Executive Assistant Born in California and raised in Ecuador, Mrs. Lalama worked in the hotel industry with Marriott Hotels before joining the FCCA in 2007. She is the executive assistant to the President, Michele M. Paige, and therefore responsible for the day-to-day liaison with all private and public sector partners for the FCCA. She also assists in the coordination and promotion of the FCCA Foundation Essay Competition and the FCCA Foundation Donation Program for the Caribbean and Latin America. Jessica lives in Plantation, Florida with her husband Raphael and son Martin.
CRUISE INDUSTRY PROFILES
FCCA Staff Profiles Raquel Nales ~ Administrative Assistant Born and raised in Ecuador, Raquel is a graduate of the ISAC and has an Associate Degree in Business Administration from the Catholic University in Guayaquil. She is responsible for general administration of the Membership Program, and assisting different departments at the FCCA. Raquel serves as one point of contact between the members and the FCCA by communicating updates on events, publications and financial affairs. She also assists in the organization of the FCCA events and promotes the Foundation Poster Competition. Raquel currently resides in Cooper City, Florida with her husband and two daughters.
Justin Paige ~ Manager, Communications, Marketing & Research Justin Paige produces and edits content for FCCA publications, such as Cruising Magazine, along with press releases, social media, distributed materials and communications between the FCCA and its members, partner destinations and Member Lines. In his research role, he works with Member Lines, port authorities and Business Research & Economic Advisors (BREA) to derive and provide up-to-date data about cruise ship calls, passenger arrivals, port fees and cruise tourism's economic impact. Before joining the FCCA, Justin wrote freelance articles for various publications over a five-year span; earned his B.A. in English from Florida State University and M.F.A. in writing from Vermont College; and taught English composition at Miami-Dade College. He resides in Miami, FL.
Carlos A. Santamarina ~ Director, Membership Events and Programs Carlos Santamarina currently holds the position of Director of Membership Events and Programs. He is responsible for overseeing the implementation and logistical aspects of all FCCA membership programs and events, including aspects of the FCCA Cruise Conference and Trade show. His main objective is to develop a closer working relationship with the FCCA platinum members, and to help them reach their goals. Carlos graduated from Florida International University School of International and Public Affairs with a bachelorâ€™s degree in Public Administration. Previous to joining the FCCA team, Carlos worked with MasTec North America (MTZ) for the last 16 years as a Project Manager and in Business Development.
CRUISE INDUSTRY PROFILES
By land or by sea.
DOMINICAN REPUBLIC HAS IT ALL
AIDA Cruises Am Strande 3 d, 18055 Rostock, Germany â€˘ Tel: +49 (0) 381-20 27 06 00 Website: www.aida.de In the beginning, there was the idea of a holiday at sea beyond the classic cruise, with absolutely no traditions or conventions. Traveling with the first club cruiser of its kind was to be both active and casual at the same time. This was something completely new on the sea travel market and was observed with curiosity by all of our competitors. The success story of this form of holiday took its course in 1996 with the ship that today is AIDAcara. As a combined tour operator and shipping company, AIDA Cruises operates and markets fascinating holidays on water to destinations like the Mediterranean, Canaries, North and Baltic Sea, the Caribbean and Central America.
AIDA Cruises is Germanyâ€™s number one in terms of sales and passengers. The company consistently sets new and unusual trends for holidaying at sea.
Fleet Statistics Name AIDAaura AIDAbella AIDAblu AIDAcara AIDAdiva AIDAluna AIDAmar AIDAsol AIDAstella AIDAvita
CRUISE INDUSTRY PROFILES
Year Built 2003 2008 2010 1996 2007 2009 2012 2011 2013 2002
Pax Capacity 1,270 2,030 2,174 1,186 2,030 2,174 2,174 2,174 2,174 1,270
Tonnage 42,200 68,500 71,000 38,600 68,500 71,000 71,000 71,000 71,000 42,200
AIDA Cruises Felix Eichhorn ~ President Felix Eichhorn (35) has been President of AIDA Cruises since September 1, 2015. Eichhorn studied Business Management at the Economic Academy Hamburg. The native of Rostock has accompanied the unique growth of AIDA Cruises in various management positions of increasing responsibility for more than 15 years. Eichhorn started his career at AIDA Cruises in 1999 with a dual studies program. In the following years, he held a wide variety of positions on board and on shore before assuming responsibility for sales and yield management of AIDA Cruises and Costa in Germany as Senior Vice President Sales, Yield Management & Flight Operation in 2013. In May 2014, Eichhorn was appointed chairman of the committee Ship of the German Travel Organization (DRV).
Sandra Neffgen ~ Senior Manager, Destination Management Sandra is the Shore Excursion Executive for AIDA Cruises and is responsible for Shore Excursions, Ground Handling and Port Operations in the Caribbean, Adriatic Sea and the Western Mediterranean area. The role involves all aspects of procurement on behalf of Costa Group and execution in terms of shore operations and port operations for all ports of call within these regions for the AIDA brand. Sandra has worked on board several AIDA vessels as Shore Operations Manager and cruised throughout the Caribbean, Canary Islands, the Baltic and Western Mediterranean. After studying tourism Sandra made first experience in cruise business in booking future cruises at the customer call center for AIDA Cruises before joining shipâ€™s crew onboard.
CRUISE INDUSTRY PROFILES
Azamara Club Cruises 1050 Caribbean Way, Miami, FL 33132 â€˘ Tel: 305-539-6000 Website: www.azamaraclubcruises.com Azamara Club Cruises offers cruise experiences for discerning travelers who long to reach out-of-theordinary destinations and indulge in amenities and service unparalleled on the high seas. The unique offerings of Azamara are beyond compare: butler service is provided in every stateroom; shore excursions are designed to let guests become part of the fabric of life in each destination, instead of merely being an observer; enrichment programs offer everything from culinary to photographic Azamara Journey explorations; two specialty restaurants provide the finest cuisine at sea; live entertainment can be enjoyed nightly; and the level of service offered is unmatched. Azamara Cruises consists of two intimate ships, Azamara Journey and Azamara Quest. Each can carry 694 fortunate guests to discover the hidden corners of the world that larger cruise ships simply cannot reach.
Fleet Statistics Name Azamara Journey Azamara Quest
CRUISE INDUSTRY PROFILES
Year Built 2000 2000
Pax Capacity 694 694
Tonnage 30,277 30,277
Azamara Club Cruises Ellen Bettridge ~ Vice President, Marketing and Sales for the Americas Ellen Bettridge joined the Azamara Club Cruises team in September of 2014 as the Vice President of Marketing and Sales for the Americas. Bettridge comes to Azamara with a noted experience in the travel industry. Previously, she served as President at Unique Vacations, Inc and from April 2012 – January 2014, Bettridge served as President, Americas at Silversea Cruises Ltd., where she developed sales strategies and executed marketing campaigns in the U.S., Canada and Latin America. Prior to joining Silversea, Bettridge spent more than 20 years employed with American Express. There she began her career as a travel agent in 1990 and during her successful tenure worked from the grass roots level to a key management position as Vice President of the Retail Travel Business, where she oversaw the management of travel and financial services of 28 owned locations in the U.S. and managed 300 employees and 150 franchisee partners. In her role at Azamara Club Cruises, Bettridge oversees the overall sales and marketing initiatives in South, Central and North America. Her responsibilities include the development of strategic relationships with trade and marketing partners as well as the creation and implementation of long-term strategies to further grow Azamara’s markets in the Americas.
Francisco Mallmann ~ Associate Vice President, Strategic Planning and Revenue Francisco Mallmann is Associate Vice President, Strategic Planning and Revenue Management for Azamara Club Cruises, and has overseen the brand's efforts in these areas since 2010. Mallmann began his career in finance in the telecommunications industry before transitioning to the cruise sector. His first role with Royal Caribbean Cruises Ltd. was as part of Celebrity Cruises' Revenue Management team in 2006. Mallmann was born in Buenos Aires, Argentina, and grew up in Argentina and Uruguay. He attended Bentley University in Boston where he earned a Bachelor’s degree in Economics/Finance with a minor in French. He currently holds double Master’s degrees: an MBA from Bentley University and a Master’s in Finance from Florida International University. Mallmann lives in Surfside, Florida with his wife, Melissa, and son, Luca.
Bert van Middendorp ~ Associate Vice President, Hotel Operations Bert van Middendorp joined in 2009 as part of the startup team to re-launch Azamara Cruise Line into Azamara Club Cruises. Bert and his team onboard and onshore create the magic that make many guests to return to Azamara over and over again. Prior to Azamara Club Cruises, Bert worked as Senior Vice President of Hotel Operations for SeaDream Yacht Club, Director of Hotel and Ground services for Cunard Cruise Line and served as Hotel Manager for all three original Seabourn Cruise Line vessels and Premier Cruises. For Royal Viking Line Bert served as Controller on their world cruise. In all, Bert’s sea adventure entailed 12 years including 5 complete world cruises. Traveling around the world with the most affluent and demanding guests is in itself a unique experience. Born in the Netherlands, Bert worked several years in several Dutch hotels including the Schiller Crest Hotel Amsterdam, the Crest Hotel Groningen and the Rijn Hotel in Arnhem before joining Royal Viking Line. Bert has a degree in Electrical Engineering and Hospitality.
CRUISE INDUSTRY PROFILES
Azamara Club Cruises Michael Pawlus ~ Director, Strategic Itinerary and Destination Planning Michael Pawlus is a 27-year cruise industry veteran. He is currently Director, Strategic Itinerary and Destination Planning for Azamara Club Cruises based in Miami, Florida. He has the responsibility of researching, developing and implementing the deployments and itineraries for Azamara's fleet. Prior to Azamara, Pawlus has held a wide range of executive and management positions at a variety of cruise lines including Silversea Cruises, Seabourn Cruise Line, Regent Seven Seas Cruises, Uniworld River Cruises, Norwegian Cruise Line and Royal Viking Line. During his career, he has been responsible for a number of innovations in the area of itinerary planning. He has also traveled to over 450 ports of call around the world. Pawlus holds an MBA degree from Texas A&M University and did his undergraduate studies at the University of Michigan.
Larry Pimentel ~ President and CEO Larry Pimentel, President & CEO of Azamara Club Cruises, is a high profile, international travel and tourism industry figure who is widely known for his acumen in marketing up-scale travel products. His unique body of knowledge on the subject complements exceptional skills as a forceful and compelling educator, speaker, writer and frequent lecturer. Pimentel has a well-earned reputation as one of the foremost experts on the topic of selling and marketing to discriminating travelers. Prior to joining Azamara Club Cruises in January 2010, he was President, CEO and Co-Owner of SeaDream Yacht Club (2001-2009). Earlier he served as President & CEO of Cunard Line and Seabourn Cruise Line (1992-2001) and before that as President & CEO of Classic Hawaii, a tour operating company (1983-1992). Of Portuguese descent, his ancestors settled in the Hawaiian Islands. Larry Pimentel is married and he and his wife Sandi live in Key Biscayne and have five children.
CRUISE INDUSTRY PROFILES
Azamara Club Cruises Kevin Regan ~ Global Director, Corporate and Incentives Kevin Regan is the Global Director, Corporate and Incentives at Azamara Club Cruises. Regan, an incentive professional with buyer, sales, and client experience joined Azamara following nearly 12 years with Silversea Cruises as the Corporate and Incentive Sales Director. Prior to Silversea, Regan was the Manager of the Incentive and Meetings Management Department at American Express Financial Advisors based in Minneapolis, Minnesota. Here, he designed and executed incentive program qualifications for over 11,000 financial advisors throughout the country. While in St. Louis, Missouri, Regan was a cruise product specialist, purchasing manager, and account executive for Maritz Travel Company and Sales Manager at Maritz Motivation Company servicing major automotive clients. And his entry into the travel industry began with Cunard Lines as the Promotions Director for the fleet where he designed and enhanced the on-board product for the entire fleet, including the Queen Elizabeth II. At the travel industry level, Regan is currently serving as Chairman of the Hospitality Partners Advisory Council for the Financial and Insurance Planners Association, an organization of over 700 meeting planners. He has also co-founded the Site Minnesota Chapter, a regional organization of Site Global. He has served as past chair of numerous Site Global Committees over the past several years. Regan lives in Lakeville, Minnesota with his wife and two children. In his spare time, Regan enjoys running, hiking, occasional triathlons and bike riding; having ridden his bicycle from New York City to Denver Colorado.
Richard Twynam ~ Managing Director, UK and Ireland Richard Twynam is Azamara Club Cruises Managing Director, UK and Ireland, and he has held the position since January 2014. Bringing with him nearly 20 years of experience in the travel industry, he leads a new 10-strong team dedicated to the destination immersive travel brand and raising its profile in the UK. Richard launched cruise into the Austravel programme in 2008, and then joined one of the UK's largest cruise distributors, Virgin Holidays Cruises as Managing Director in October 2010, delivering record results. In 2013 Richard was approached by Kuoni to create and launch the Kuoni cruise programme, and in the Autumn of 2013, was asked to be Azamara Club Cruises first ever UK Managing Director. Richard has also worked as Head of Sales UK & Ireland for Air New Zealand and Leisure Sales Manager UK & Ireland for Cathay Pacific Airways.
CRUISE INDUSTRY PROFILES
Carnival Cruise Line 3655 N.W. 87th Ave • Miami, FL 33178-2428 • Phone: (305) 599-2600 • Fax: (305) 471-4700 Website: www.carnival.com Carnival Cruise Line is the world’s largest cruise line because it offers quality cruise vacations at affordable prices. Carnival operates 24 “Fun Ships” with voyages ranging from 3 to 17 days in length sailing to the Bahamas, Bermuda, Caribbean, Mexican Riviera, Alaska, Hawaii, Canada, New England, and Europe. Carnival prides itself on providing guests a “vacation of their dreams” and has delivered them for almost four decades. The staff will work to make sure everyCarnival Breeze one feels comfortable and has fun on the fun ships. Through the exquisite dining, abundant onboard activities (mini golf to water slides) inside and out, and luxurious spas, nobody will lack an opportunity to have fun. Carnival wants all passengers to know that they are on vacation and have the best time possible.
Fleet Statistics Name
Carnival Breeze Carnival Conquest Carnival Dream Carnival Ecstasy Carnival Elation Carnival Fantasy Carnival Fascination Carnival Freedom Carnival Glory Carnival Imagination Carnival Inspiration Carnival Legend Carnival Liberty Carnival Magic Carnival Miracle Carnival Paradise Carnival Pride Carnival Sensation Carnival Spirit Carnival Splendor Carnival Sunshine Carnival Triumph Carnival Valor Carnival Victory
2012 2002 2009 1991 1998 1990 1994 2007 2003 1995 1996 2002 2005 2011 2004 1998 2001 2001 2001 2008 1996 1999 2004 2000
Pax Capacity 4,724 2,974 4,631 2,052 2,052 2,056 2,052 2,974 2,974 2,052 2,052 2,124 2,974 4,724 2,124 2,052 2,124 2,124 2,124 3,006 2,642 2,758 2,974 2,758
Tonnage 130,000 110,000 128,000 70,367 70,367 70,367 70,367 110,000 110,000 70,367 70,367 88,500 110,000 130,000 85,500 70,367 88,500 88,500 88,500 113,300 101,353 101,509 110,000 101,509 CRUISE INDUSTRY PROFILES
Carnival Corporation & plc Micky Arison ~ Chairman Micky Arison grew up in the cruise business and spent the better part of two decades learning it from the ground up before becoming chairman in 1990. Arison, 66, followed his education with a two-year stint in Carnival Cruise Line sales department. He became reservations manager in 1974, and took over the post of vice president of passenger traffic in 1976, succeeding to the presidency of Carnival in 1979. In 1990, he was appointed chairman by the company's board of directors. Last year, the role of Carnival Corporation & plc chairman and CEO was split with Arison continuing to serve as chairman and longtime Carnival board member Arnold Donald being named CEO. Carnival went public in 1987, raising $400 million for future expansion. The company continued its growth through the traditional avenue of new ship construction and also began to diversify expanding the company's cruise operations by entering new market segments of the industry. By early 1989, Arison engineered the acquisition of the venerable Holland America Line, giving Carnival entrée to the premium segment of the cruise industry. The purchase also included Westours (now Holland America Princess Alaska Tours), a leading Alaska tour operator. Today, Carnival Corporation also owns ultra-luxury Cunard, operator of the legendary Queen Mary 2, along with Seabourn, and Genoa, Italy-based Costa Cruises, Europe’s leading cruise operator. In April 2003, Arison spearheaded the dual listed company transaction combining Carnival Corporation’s various cruise operators with the wide-ranging brands of P&O Princess Cruises, creating a truly global cruise operator with the leading cruise brands in North America and Europe. The P&O Princess Cruises transaction included Princess Cruises, P&O Cruises, AIDA Cruises, and P&O Cruises Australia. Following the transaction, the company was renamed Carnival Corporation & plc and is traded on both the New York and London Stock Exchanges. It is the only company in the world to be included in both the S&P 500 and the FTSE 100 indices. Arison's keen attention to marketing and growth priorities has resulted in revenues increasing from approximately $600 million in 1988 to $15.9 billion in 2014. Arison is the chairman of the Florida-Caribbean Cruise Association (FCCA), a trade organization whose mandate is to provide a forum for discussion on legislation, tourism development, ports, safety, security and other cruise industry issues. Arison’s contributions to the cruise industry have been recognized by a wide range of international organizations. He has been named an “Officer of the French Legion of Honor” – the country’s highest civilian honor – by French President Jacques Chirac, received an honorary doctorate in naval architecture from the University of Genoa, and was awarded the Decoration of Commander, First Class, of the Order of the Lion of Finland by the President of the Republic of Finland. He has also been awarded the insignia of “Onorificenza al Merito della Repubblica Italiana” by the president of Italy, which confers that country's highest title on a civilian. In 2010, he was inducted into the Hall of Fame of the Cruise Lines International Association, the world’s largest cruise industry trade association. Arison is also the managing general partner of the National Basketball Association’s Miami Heat franchise and has served as chairman of the league’s board of governors. Arison and his family are longtime residents of the Miami area.
CRUISE INDUSTRY PROFILES
Carnival Corporation & plc Alan B. Buckelew ~ Chief Operations Officer Alan Buckelew currently serves as the chief operations officer of Carnival Corporation, a position he has held since late 2013. In September 2014, Buckelew expanded his leadership role by relocating to China to more closely oversee the company’s growing operations in China and lead all of the company’s strategic initiatives in the country. In addition to his role in China, Buckelew also has oversight of Carnival Asia, with responsibility for coordinating all brand and related activities in that part of the world. In his role as COO, Buckelew is responsible for oversight of all maritime and port operations around the world and group collaborative functions, including information technology, group strategy and global operations, ship retrofits, newbuilds, research and development, risk advisory and quality assurance. Previously, he served as chief executive officer of Princess Cruises from 2007 to November 2013, and as the line’s president from 2004 to November 2013. Prior to that he was executive vice president of corporate services from 2000 to 2007. Buckelew also served as chief operating officer of Cunard from 2004 to 2007. Before being appointed president of Princess Cruises, Buckelew was the company’s executive vice president of corporate services, a position he was appointed to in 2000. Responsible for strategic planning, marketing and yield management, he also served as chief information officer and chief financial officer. He joined the US Army in 1969 and 1970, and served in Vietnam from June 1969 until June 1970. He was a member of a small reconnaissance platoon known as Fox Force, which was deployed in the Central Highlands of Vietnam. Mr. Buckelew holds a B.A. and an M.B.A. from UCLA. He is married to Christine Buckelew and they have two daughters.
CRUISE INDUSTRY PROFILES
Carnival Corporation & plc David A. Candib ~ Vice President, Development & Operations David Candib is Vice President, Development & Operations for the Global Port and Destination Development Group at Carnival Corporation & Plc covering the Americas, Caribbean and Mexico regions and joined the company in 2002. David is responsible for oversight of all Miami-based corporate port operations, areas of new port development and the corporation’s port reservations system which covers 13 ports where the company has retained preferential berthing rights or directly operates. The operating ports include Puerta Maya (Cozumel) where a port expansion will be completed this fall, the Grand Turk Cruise Center (Turks & Caicos Islands) and Mahogany Bay (Roatan, Honduras) which together welcome about 3m passengers annually. Responsibilities also include the development of Amber Cove (the Caribbean’s newest cruise destination in almost 10 years) which will welcome the first ships this October to the beautiful North Coast of the Dominican Republic. In addition, David is directly responsible for the ongoing operations and developments at the Grand Turk Cruise Center in the Turks and Caicos Islands. David manages the company’s relationship and active agreements with the New York City Economic Development Corporation (Manhattan & Brooklyn Ports), Port Everglades in Ft. Lauderdale, Port of Galveston, Puerto Rico Ports Authority (San Juan), and St. Maarten Government and Harbour Holding Company which together comprise a significant share of the company’s global port commitments worldwide. Additionally, David is engaged with governments in the region working alongside Carnival’s various cruise brands in the review and evaluation of both port and infrastructure developments (including the company’s proposed development on Tortuga Island, Haiti) and marquis shore excursion opportunities. David led the company’s efforts in the development of the Mystic Mountain Bobsled Jamaica attraction in Ocho Rios which is considered to be one of the top attractions in the region along with a overseeing an exciting attraction development in St. Maarten. David earned a Master of Business Administration with a concentration in Finance and International Finance from the University of Miami, in Miami, FL and a Bachelor of Business Administration in Finance and minor in Economics from Emory University’s Goizueta Business School in Atlanta, GA. David is also fluent in Spanish. David’s prior work experience concentrated in investment banking and financial consulting that of which were conducted at Smith Barney in Atlanta, Georgia and the May Davis Group in New York City. David resides in Miami, along with his wife Vanessa, a NICU registered nurse, and their four children.
CRUISE INDUSTRY PROFILES
Carnival Corporation & plc Arnold W. Donald ~ President & Chief Executive Officer Arnold Donald is President & Chief Executive Officer of Carnival Corporation & plc -- the largest cruise company in the world, with a portfolio of cruise brands in North America, Europe, Australia and Asia, comprised of Carnival Cruise Lines, Holland America Line, Princess Cruises, Seabourn, AIDA Cruises, Costa Cruises, Cunard, P&O Cruises (Australia), P&O Cruises (UK), and fathom. Together, these brands operate over 100 ships, serving nearly 10 million guests annually. Carnival Corporation & plc also operates Holland America Princess Alaska Tours, the leading tour company in Alaska and the Canadian Yukon. Prior to Carnival, Arnold was President and Chief Executive Office of the Executive Leadership Council, a professional network and leadership forum for African-American executives of Fortune 500 companies and prior to that, he was President and Chief Executive Officer of the Juvenile Diabetes Research Foundation International, the largest charitable funder of diabetes research in the world. Previously, Mr. Donald was Chairman of Merisant Company, which products include the leading global low-calorie sweetener brands, Equal® and Canderel®. Prior to assuming leadership of Merisant, Mr. Donald was a Corporate Senior Vice-President at Monsanto Company in St. Louis, Missouri with worldwide responsibility that included the company's growth, globalization, and technology initiatives. Other roles within Monsanto included President of the Consumer and Nutrition sector and President of the $4 billion plus Agricultural sector -- this latter role marked by the successful introduction and commercialization of Monsanto’s first crop protection products resulting from modern plant biotechnology. He was recognized by the agricultural industry as Agri-Marketer of the Year in 1996. A native of New Orleans, Louisiana, Mr. Donald received a Bachelor of Arts degree from Carleton College, a Bachelor of Science degree in mechanical engineering from Washington University in St. Louis, and a Masters of Business Administration from the University of Chicago Graduate School of Business. Mr. Donald has an extensive history of involvement in local, national, and international organizations, both professional and civic. In November 1998, Mr. Donald was appointed by President Clinton to serve on the President’s Export Council (PEC) for international trade. President Bush re-appointed Mr. Donald to the PEC in February 2003. Mr. Donald currently serves on the boards of Bank of America Corporation and Crown Holdings, Inc. Mr. Donald is also on the boards of Carleton College in Northfield, Minnesota, Washington University in St. Louis, Missouri, the Greater New Orleans Foundation and BJC Healthcare, among others. Arnold and his wife Hazel have two daughters, Radiah and Alicia, and one son Zachary.
Thomas M. (Tom) Dow ~ Vice President, Public Affairs Tom Dow is Carnival Corporation’s Vice President of Public Affairs. He serves as liaison to federal and state governments and local communities throughout North America. He represents Carnival Corporation in Cruise Lines International Association (CLIA) and Florida-Caribbean Cruise Association (FCCA). He works with Carnival’s 10 operating companies to coordinate policies and positions on industry issues. A 36-year travel industry veteran, Dow joined Carnival in 2003, after serving in a similar position with Princess Cruises & Tours in Seattle for 10 years. Prior to joining Princess, Dow lived in Alaska for 20 years. He is based in Washington, DC.
CRUISE INDUSTRY PROFILES
Carnival Corporation & plc Giora Israel ~ Senior Vice President, Global Port and Destination Development Group Giora Israel, Senior Vice President Port & Destination Development Group, Carnival Corporation, is a veteran of the hotel, marine parks, and cruise industries. A graduate of Tadmor Hotel College in Israel, he served as Director of Sales and Marketing at the Tel Aviv Hilton and as General Manager of hotel resorts in Israel & The Bahamas. He also developed & managed two marine parks and tourist attractions in the Bahamas and in St. Thomas, U.S. Virgin Islands, before becoming a cruise industry consultant in 1990. In 1992, he joined Carnival Corporation as Director of Special Projects where he engaged in a variety of international activities for the line in Europe and other parts of the world. This included an assignment in Greece as Senior Vice President Sales and Marketing of Epirotiki. From 1998 until 2008 Mr. Israel served as Vice President Strategic Planning at Carnival Corporation and PLC. In that capacity Mr. Israel was involved with Carnivalâ€™s international expansion. Other responsibilities included strategic developments relating to ports development, cruise operation and other areas of Carnival, the world largest cruise company. In late 2008 Mr. Israel was promoted to the position of Senior Vice President Port and Destination Development, further emphasizing the strategic importance of cruise destination & cruise development, a key element in Carnivalâ€™s continuing growth and expansion for the years to come. In addition Mr. Israel remains involved in key strategic initiatives for the corporation in various developmental and operational areas. In late 2011 Mr. Israel assumed an expanded role with an addition in the scope of the department to include Global Port and Destination Development responsibilities, with an office and dedicated team based in the UK covering mainly the Mediterranean and Europe region. Mr. Israel has served as a speaker in many international forums on tourism and the cruise industry in over a dozen countries. He has also been a frequent guest speaker at various universities, including the University of the West Indies, Barry University, University of Yucatan, and Florida International University (both at the Hotel Management school and the FIU MBA program), Medcruise Academy and has served as a visiting fellow at both the Oxford and Cambridge Seatrade Cruise Academy. Mr. Israel has served on numerous civic and industry boards in the U.S., Caribbean and Central America. Mr. Israel, together with Dr. Lawrence Miller, a former professor at FIU, co-authored the first dictionary of the cruise industry, which was published in London in 1999.
CRUISE INDUSTRY PROFILES
Carnival Corporation & plc Marie McKenzie ~ Vice President of Global Destinations Services and Sourcing Marie McKenzie was named vice president of global destinations services and sourcing for Carnival Corporation & plc in March of 2015. As part of this function, McKenzie leads a team of brand experts who are responsible for geographical regions on behalf of all 10 brands, while also maintaining their reporting lines into the leadership structure of their respective brand. Together, they coordinate and manage processes and relationships with tour operators and port services officials around the globe to deliver the best possible tour excursion and port experiences for the nearly 11 million guests who sail every year on the company's 100 ships visiting hundreds of ports across the globe. McKenzie previously served as vice president of global financial planning and analysis for Carnival Corporation, where she played an integral part in interpreting and engaging all 10 brands to prepare the company's executive team for its quarterly earnings guidance and position the overall strategy and financial direction of the company. She also led the process of capturing, consolidating and analyzing data from the 10 brands as well as the corporation's annual planning process that is key to the execution of the company's overall long-term strategy. McKenzie started her career with Carnival Corporation in 1996 and since then has held a number of roles of increasing responsibility. McKenzie began her career in 1992 with Arthur Andersen LLP in Washington, D.C. Originally from Jamaica, West Indies, she is a graduate of Howard University where she earned her bachelor's degree in accounting. She also attended Florida International University where she earned a master's degree in international business. McKenzie serves on the board of directors for the Make-A-Wish Foundation of Southern Florida and Honey Shine Inc.
Jose M. Negron ~ Director, Port Operations Jose Negron joined Carnival Corporation & PLC in 2009 as Director of Port Operations, overseeing Puerta Maya in Cozumel Mexico, Mahogany Bay in Roatan, Honduras and soon to come Amber Cover in the Dominican Republic. Jose comes with over twenty-five years of hotels/resort experience opening world-class properties throughout Hawaii, Cayman Islands, Jamaica, Colorado, Florida, Puerto Rico, and Panama. His past history while working in resorts include Hyatt, Williams Hospitality, Wyndham, and Luxury Resorts. While in Puerto Rico, he was also responsible for managing the only five-diamond resort in the Caribbean. Now in the cruise industry, he brings his hospitality ingenuity and operations background to Carnival Corporation & PLC. Originally from New York, now residing in Miami, Jose enjoys practicing Brazilin Jujitsu and spending time with his wife and four children.
Gregg R. Zalkin ~ Senior Manager, Global Destination Services & Sourcing Mr. Gregg Zalkin works on the Global Destinations Services & Sourcing team at Carnival Corporation & plc where he over- sees the Tour Operator Gateway and Ship & Port Schedule solutions. Mr. Zalkin has significant cruise industry expertise in the following disciplines: crew member medical care, incident reporting and claims management, port costing, itinerary planning and shore excursions. Prior to joining Carnival in 2005, Mr. Zalkin worked as a management consultant for Cap Gemini & Ernst & Young and as a business analyst for Electronic Data Systems (EDS). He has a BBA in Finance from George Washington University and an MBA in Economics and International Business from University of Miami. He is currently serving his third term as President of the Miami chapter of the National Football Foundation (Miami Touchdown Club) and is an active project leader within Carnivalâ€™s employee driven volunteer organization â€“ the F.U.N. Team. CRUISE INDUSTRY PROFILES
Carnival UK Alister Butcher ~ Shore Operations Risk Manager Alister is the Shore Operations Risk Manager for Carnival UK (P&O Cruises & Cunard), the role is to ensure that excursion providers manage the safety of passengers and helping providers meet the specific legal requirements of the UK market. Alister has worked in the leisure industry for over 10 years and has a background in Operations Management & Safety Management Systems, he will be providing insight to excursion providers on the more challenging aspects of Risk Management.
Natasha Kate Harris ~ Shore Excursions Executive Natasha is the Shore Excursion Executive for Carnival UK (P&O Cruises and Cunard brands) and is responsible for the Eastern Caribbean ports, Southern France, Iceland, Ireland and Norway. The role involves all aspects of shore excursion planning and operations for all ports of call within these regions. Natasha began life at sea on Cunardâ€™s QE2 before transitioning to P&O Cruises where she spent a further 6 eventful years at sea. Her role as Shore Excursion Manager enabled her to visit many fascinating destinations around the world, where she met some interesting people and experienced a range of different cultures. Natasha previously worked in hospitality whilst studying for her honours degree in Psychology and Business Management.
Alison Moore ~ Shore Excursions Executive Alison is a Shore Excursion Executive for Carnival UK (P&O Cruises and Cunard brands) and is responsible for a number of regions including Caribbean West, Mexico, South America, Malaysia, Thailand, Croatia, Northern France, Turkey and Northern Spain to name a few! The role involves all aspects of shore excursion planning and operations for all ports of call within the regions she is responsible for. Alison has worked on board as Tours Manager for Cunard fleet spending a total of 5Â˝ years at sea, during which she travelled to a vast number of destinations around the world and completed six world cruises. Since leaving sea in 2012, she has spent the last three years working in the Carnival UK head office.
Julia Stoica ~ Shore Excursions Executive Julia is the Shore Excursion Executive for Carnival UK (P&O Cruises and Cunard brands) and is responsible for the USA and Canada, UK, Channel Islands, Australia and New Zealand, Middle East and India. The role involves all aspects of shore excursion planning and operations for all ports of call within these regions. Julia has worked on board as Tours Manager for P&O Cruises, travelling to many destinations around the world. Julia's previous roles include Shore Excursion Manager for Thomson Cruises and Destination Service Coordinator for Orient Cruise Lines. Julia has also experienced a tour operator agency role as Shore Excursion Assistant Manager within Denholm Barwil shipping Services.
CRUISE INDUSTRY PROFILES
Carnival Cruise Line Gustavo Antorcha ~ Executive Vice President, Guest Shipboard Operations Gus joined Carnival Cruise Lines in 2010 and is the EVP of Guest Shipboard Operations. Gus is responsible for all guest related functions on board including hospitality and commercial operations. In addition, Gus is responsible for guest technology, crew operations, strategic partnerships and marketing on board the ships. Prior to joining Carnival, Gus was Managing Director at The Boston Consulting Group where he worked extensively in the travel and tourism sector. During his 14 years at BCG, Gus’ work extended across, hotels, airlines and cruise lines. Gus has a Bachelor of Arts in Economics and a Markets and Management Certificate from Duke University where he graduated Magna Cum Laude with Distinction in Economics and an MBA from Stanford Graduate School of Business.
Amilcar “Mico” Cascais ~ Vice President, Tour Operations A 30 year veteran of the cruise Industry, Mico’s initial role was shipboard as a purser aboard the “TSS Carnivale” back in 1984, most of his shipboard career to follow was in the capacity of Hotel Manager and in 1995, Mico joined “Renaissance Cruises” in the same capacity before finally moving to shore side operations, again with Carnival Cruise Lines, in 1997. In 1998 Mico formed “Tour Operations” the department responsible for the Shore Excursions at Carnival Cruise Line, a department of one at the time of inception. Tour Operations now consists of a small group of extremely talented individuals both shore side and ship board that are the leaders in the industry. Mico also has the overall responsibility for procurement on behalf of All Brands for Carnival Corporation, in the regions of the United States southern ports, Mexico and the Caribbean. Mico also serves as Chairman of the FCCA Shore Excursion Committee.
Christine Duffy ~ President Christine Duffy began serving as president of Carnival Cruise Line on February 1, 2015, after spending four years as president and CEO of the Cruise Lines International Association, the trade association representing the more than $35 billion global cruise industry. At the helm of the world’s largest and most popular cruise line, Duffy oversees 43,000 employees and 24 cruise ships that carry 4.5 million passengers annually from homeports throughout North America and Australia. Duffy also spent 10 years at Maritz Travel Company where she served six years as president and CEO, managing a business with more than $600 million in revenue and working with a variety of Fortune 500 corporations on their corporate meetings, events and incentive travel programs. She serves on various travel industry boards including U.S. Travel Association, the international foundation board for Meeting Professionals International (MPI), advisory board for Starwood Hotels, and the board of directors for Visit Florida. In 2001, she founded MPI’s Women’s Leadership Initiative, which delivered research and programs to help women in the industry advance in their careers. Duffy is also a member of The Committee of 200, an organization of the world’s most successful women business leaders that supports, celebrates and advances women's leadership in business and works to ensure that women will continue to take on more significant and visible leadership roles. Duffy has been recognized for her industry and community leadership. In 2007, she was inducted into the Convention Industry Council Hall of Leaders. Corporate Meetings and Incentives chose her as one of the “Top 10 Women Leaders in the Meeting Industry,” and Meetings News magazine named her one of the “25 Most Influential People in the Meetings Industry” four times. She received the New York Councils’ Boy Scouts of America Ninth Annual Distinguished Women of the Year award in 2001. 30
CRUISE INDUSTRY PROFILES
Carnival Cruise Line Hein Erasmus ~ Manager, Groups, Charters & Product Support - Tour Operations Hein joined Carnival Cruise Line’s in 2006 as a Shore Excursion Manager, bringing along several years of shipboard experience. He joined the Tour Operations team in 2013. In his role as Groups & Charters & Product Support, Hein is highly involved in providing customized tour experiences to groups and charters. As Brand Liaison for Global Destinations Services and Sourcing for Carnival Corporation, Hein will have the responsibility of ensuring the quality and experience of contracted product for respective ports in the Caribbean, Mexico and USA for all brands while supporting the operational needs of the CCL brand.
Melinda Gyarmati ~ Product Development Manager, Tour Operations Melinda joined Carnival Cruise Line’s Tour Operation department in 2013 bringing along several years of experience in the Tourism & Hospitality Industry. Her extensive background comes from hotel management & land based Tour Operations. In her role as Product Development Manager, Melinda is highly involved in product management and innovation in some of the major Caribbean ports of call as well as the regions of Alaska and Hawaii. As Brand Liaison for Global Destinations Services and Sourcing for Carnival Corporation, Melinda will have the responsibility of ensuring the quality and experience of contracted product for respective ports in the Caribbean, Mexico and USA for all brands while supporting the operational needs of the CCL brand.
Priscilla Molina ~ Product Development Manager, Tour Operations Priscilla joined Carnival Cruise Line’s Tour Operation department in 2009 as Shore Excursion Manager, bringing along several years of shipboard experience. She joined the Tour Operations team in 2015. In her role as Product Development Manager, Priscilla is highly involved in product management and innovation in some of the major Caribbean ports of call as well as Europe. As Brand Liaison for Global Destinations Services and Sourcing for Carnival Corporation, Priscilla will have the responsibility of ensuring the quality and experience of contracted product for respective ports in the Caribbean, Mexico and USA for all brands while supporting the operational needs of the CCL brand.
CRUISE INDUSTRY PROFILES
Carnival Cruise Line Carlos Torres de Navarra ~ Vice President, Commercial Port Operations In his position Mr. Torres de Navarra has oversight of the Commercial Port Operations group with the following key responsibilities (scope that includes both home ports and ports of call): • Gathering and integration of requirements for port strategies, agreements and operations, across all relevant functions within Carnival Cruise Line (CCL) and Corporate/sister lines, along with regular communications back to CCL and corporate stakeholders (key inputs from Itinerary Development, Nautical Operations, Embarkation, Corporate Global Port & Destination Development and executive management) • Long term planning of ports strategy across regions • Nurturing and managing day-to-day and long term relationships with port officials, port regulators, vendors and partners across regions • Coordination, negotiation and execution of new or revised port agreements as well as related agreements with agents, vendors and partners • Core representation and main point of contact for CCL with port and regional organizations such as the FCCA (FloridaCaribbean Cruise Association) • Oversight and management of operations, service levels and quality control across CCL ports and related parties, with special attention to guest experience, crew experience, safety and compliance • Financial oversight and cost management of port operations and contracts, with a strong objective of cost efficiency • Management of CCL irregular operations, including oversight of the Port Ops Managers on Duty Prior to joining CCL he spent five and half years at Carnival Corporation in the Global Port and Destination Development Department where he assisted the operating brands in the ever-growing area of port development, including offering new product deployment opportunities in areas such as Mexico, Baja, Caribbean and select U.S. Ports. He also has the overall departmental responsibility for all financial aspects of port projects. That area includes accounting/financial reporting, controls, policies, tax compliance, third party financing, budgets, auditing, and others. From Miami, he was also in charge of the Long Beach Cruise Terminal operations in California which has now been transferred to CCL under his leadership. Prior to joining Carnival Corporation, he spent seven years with Royal Caribbean Cruises Ltd. as Assistant Treasurer involved in business development, liquidity and capital planning, financial risk management, acquisitions, as well as port development. Previously he spent seven years at W.R. Grace, a worldwide specialty chemical company, as Manager of International Finance, responsible for subsidiary capital planning and structuring for numerous subsidiaries in over 50 countries and two years at Bank of America in its corporate credit department. Outside of Carnival, he serves on the Supply Chain Management Advisory Committee at Miami Dade College and the School of Business. The Committee’s objective is to give direction to the college’s goal of developing tomorrow's trade and logistics professionals today. Mr. Torres de Navarra is originally from the South Florida area and earned his undergraduate and MBA from the University of Miami. He is married and has three sons. Outside activities include participation in Ironman Triathlons and other endurance events.
CRUISE INDUSTRY PROFILES
Carnival Cruise Line Vickey Rey, CTC ~ Vice President, Executive Affairs Vicky Rey, a 34 year veteran of Carnival Cruise Lines, is responsible for overseeing the wide-ranging guest services and administrative functions of the line’s contact centers, with a strong focus on achieving customer satisfaction and revenue maximization. Within her portfolio of responsibilities, Vicky also oversees the training and quality assurance teams. One of her primary responsibilities is to establish a high performance culture that is employee and customer focused and aligned with Carnival’s brand promise. Vicky also heads up Carnival’s award winning CareTeam, comprised of 1,200 shore side and shipboard company volunteers who provide compassionate care and logistical support to guests and employees who find themselves facing a crisis situation while vacationing or working for the line. This team, which has received formal training ranging from large guest displacement incidents to the grief and trauma resulting from a more devastating event, was formed in 1999 and is deployed to different homeports and ports of call to assist guests in various situations, primarily medical and bereavement emergencies. She also serves as Carnival’s representative and chair on Cruise Lines International Association’s Guest Care Focus Group Committee for the establishment of guest care best practices and serves as a mentor for the Big Brothers Big Sisters of Miami. Rey graduated cum laude from the University of Miami where she earned a bachelor’s degree in communications and holds a Certified Travel Counselor designation. She resides in Miami Lakes, Fla. with her three children.
Renata Ribeiro ~ Vice President, Fleet Deployment and Demand Strategy Renata joined Carnival Cruise Lines in 2008. In her role, she is responsible for deployment strategy, itinerary planning, profitability maximization, demand & guest sourcing strategy. Prior to joining Carnival, Renata was the Commercial Innovation and International Expansion Director at Natura Cosmetics, the leading cosmetics company in Latin America. She also worked in management consulting for 10 years with the Boston Consulting Group and Booz & Company, in many strategy projects, product portfolio optimization, market entry strategies, among others. In her last role as a Principal at The Boston Consulting Group she worked extensively in the consumer goods, financial services and healthcare. Renata has a Bachelor of Sciences in Management from the Getulio Vargas Foundation in Sao Paulo, Brazil and an MBA from Wake Forest University.
Lia Da Silva ~ Product Development Manager, Tour Operations Lia has joined Carnival Cruise Line’s Tour Operation department in 2013 bringing along several years of experience in the Cruise Industry. Her extensive background ranges from Shore Side Services and Ground Handling to Shipboard roles aboard Carnival Cruise Line. In her role as Product Development Manager, Lia is highly involved in product management and innovation in some of the major Caribbean ports of call as well as the regions of Canada and New England. As Brand Liaison for Global Destinations Services and Sourcing for Carnival Corporation, Lia will have the responsibility of ensuring the quality and experience of contracted product for respective ports in the Caribbean, Mexico and USA for all brands while supporting the operational needs of the CCL brand. CRUISE INDUSTRY PROFILES
Carnival Cruise Line Leon Sutcliffe ~ Director, Ports of Call & Government Relations (Caribbean, Europe) Leon was born in Manchester, England where his early Industrial & Commercial experience was gained as a surveyor and in property management. He joined Carnival Cruise Line in 1994 from British Environmental Services Company Rentokil Initial Ltd, where he was employed as a Surveyor. He first served aboard the T.S.S Fiesta Marina and later on all Carnival vessels until he came shore side in 2000 as Port Operations Supervisor, responsible for liaison with all local & foreign government agencies & Port Authorities in facilitating the port entry & clearance process of the vessels. Leon has held various management positions at Carnival, eventually leading to being appointed Director Port Operations, followed by his recent appointment to the newly created role as Director Commercial Port Operations, Ports of call & Government Relations (Caribbean & Europe). Leon utilizes his extensive experience of the company history and development in contributing to the formulization and execution of strategic and operational plans. In particular a major highlight is the fostering and maintenance of external relationships including governments. Such joint alliances or partnerships form an important and growing feature of Carnival’s vision for the future in the pursuit of market expansion and profitability. Leon has a wealth of practical experience in the strategic and operational levels of shore side management. He is “very in tune” and alive to the daily issues of practicing as a senior manager. He combines a feet on the ground approach with high level management prowess. His experience & management style has attracted a very positive response from customers, colleagues and government agencies.
Erika Tache ~ Director Product Development, Tour Operations Erika Tache, a versatile Tour Consultant with a broad expertise and international experience across a wide spectrum of the tourism industry, joined Carnival Cruise Lines in 2001. Erika’s wide-ranging skill set has enabled her to successfully contribute in a variety of roles, including shipboard operations, pre-sales, product management and revenue management. As Director of Product Development, she is responsible for the global activities and product development of Carnival Cruise Lines’ Tour Operations. As a Regional Lead for Global Destinations Services and Sourcing for Carnival Corporation, Erika will have the responsibility for the Caribbean, Mexico and USA in the procurement and contracting of all tours for all Carnival Corporation Brands.
Terry L. Thornton ~ Senior Vice President, Fleet Deployment and Port Operations Terry Thornton’s background in the cruise industry spans almost 40 years beginning with financial and marketing positions at Norwegian Cruise Line from 1977 to 1982. He then moved on to spend five years at Sea Goddess, where as one of the founders, Thornton played an integral role in launching that new cruise line. Thornton then served as Vice President of Finance for Windstar Cruises for two years prior to joining Carnival Cruise Line in 1989. Thornton joined the Carnival marketing team as Manager of Special Projects and is currently Senior Vice President, Fleet Deployment and Port Operations. Terry represents Carnival Cruise Line in the Florida-Caribbean Cruise Association as Chairman of the Marketing Committee.
CRUISE INDUSTRY PROFILES
Celebrity Cruises 1050 Caribbean Way • Miami, FL 33132 • Phone: (305) 539-6000 • (800) 437-3111 • Fax: (305) 374-7354 Website: www.celebrity-cruises.com Celebrity Cruises, operated by Royal Caribbean International, is consistently recognized as an innovative cruise line committed to excellence in design and service. Celebrity offers discriminating consumers a high quality cruise vacation at the best possible value. Celebrity Cruises’ passionate dedication to providing guests with a cruise experience that “exceeds expectations” sets them apart from other cruise vacation choices. This extraordinary performance Celebrity Reflection level has become the definition for Celebrity Cruises and has set the world-wide standard for today’s expression of what first made cruising famous – high quality, superior design, spacious accommodations, grand style, attentive service and exceptional cuisine. Celebrity invites you to discover Alaska, the Bahamas, Bermuda, the Caribbean, Canada/New England, Europe, Galapagos, the Pacific Coastal, Panama Canal, South America, and the Transatlantic.
Fleet Statistics Name Constellation Eclipse Equinox Infinity Millennium Reflection Silhouette Solstice Summit Xpedition
CRUISE INDUSTRY PROFILES
Year Built 2002 2010 2009 2001 2000 2012 2011 2008 2001 2004
Pax Capacity 1,950 2,850 2,850 1,950 1,950 3030 2,850 2,850 1,950 98
Tonnage 91,000 122,000 122,000 91,000 91,000 126,000 122,000 122,000 91,000 2,329
Celebrity Cruises Lisa Lutoff-Perlo ~ President & CEO Lisa Lutoff-Perlo is President & CEO of Celebrity Cruises, the cruise line whose iconic ‘X’ is the mark of modern luxury. She was appointed to this position in December 2014. Prior to serving as President and CEO, Lutoff-Perlo was Executive Vice President, Operations for Royal Caribbean International. Appointed to this position in August 2012, she oversaw several critical areas for the global cruise brand, including Marine Operations which included nautical and technical operations, Global Marine Services and Fuel Efficiency Management, as well as Hotel Operations, which included all areas impacting the guest experience such as Hotel Services, Entertainment and Activities, Food and Beverage Operations and Onboard Revenue. In her role, Lutoff-Perlo also developed and launched the next generation of Royal Caribbean cruise ships, the Quantum class of ships which launched to critical acclaim in November 2014 with Quantum of the Seas. Lutoff-Perlo has held a variety of roles during her 29-year tenure with Royal Caribbean Cruises Ltd. Prior to serving as Executive Vice President, Operations, Lutoff-Perlo was Celebrity Cruises’ Senior Vice President, Hotel Operations, where she played a vital role in shaping extraordinary guest experiences for the brand and spearheaded the introduction of the widely heralded, $3.7 billion Solstice-class fleet. In other previous positions with the company, Lutoff-Perlo served as Royal Caribbean International’s Associate Vice President, Product Marketing, Strategic Alliances and Multicultural Marketing. In that capacity, she led the development of a number of initiatives, including Royal Caribbean’s widely praised launch of Freedom of the Seas with the Flowrider surf simulator, and strategic alliances with brands such as: Discovery Television, Seattle’s Best Coffee, Johnny Rockets, Fisher Price and Crayola. She also had responsibility for all marketing and advertising initiatives within the domestic African-American and Hispanic markets. Lutoff-Perlo spent 17 years in the sales organization for both Celebrity Cruises and Royal Caribbean International, holding progressively senior roles ranging from district sales manager to associate vice president of national and corporate sales. In 2001, Travel Agent magazine named Lisa one of the “Most Powerful Women in Travel.” Lisa studied accounting at Bentley College in Waltham, Mass. and currently resides with her husband, Andre, in Plantation, Fla.
CRUISE INDUSTRY PROFILES
Costa Cruise Lines Venture Corporate Center II • 200 South Park Road, Suite 200 • Hollywood, FL 33021-8541 Phone: (954) 266-5600 • Fax: (954) 266-2100 • Website: www.costacruises.com Costa offers a way of cruising unlike any other: festive, elegant, delightfully different in service, cuisine and ambiance that defines “Cruising Italian Style.” Reflecting their rich Italian heritage, no detail has been overlooked in delivering the style and generous hospitality of Italy, from authentic Italian cuisine to the warm, attentive crew. Costa Cruise Lines, owned by Carnival Corporation, offers itineraries with voyages sailing throughout the Mediterranean, Far East, Middle East, Indian Ocean, Norwegian Fjords, Baltic & Russia, Transatlantic, North & South America and the Eastern & Western Caribbean.
Costa Atlantica Costa Classica Costa Deliziosa Costa Diadema Costa Fascinosa Costa Favolosa Costa Fortuna Costa Luminosa Costa Magica Costa Mediterranea Costa neoRiviera Costa neoRomantica Costa Pacifica Costa Serena Costa Victoria
2000 1991 2010 2014 2012 2011 2003 2009 2004 2003 1999 1993 2009 2007 1996
2,114 1,308 2,260 3,724 3,780 3,780 2,720 2,260 2,720 2,114 1,700 1,356 3,780 3,780 1,928
85,000 53,000 92,700 132,500 114,500 114,500 105,000 92,700 105,000 86,000 48,200 53,000 114,500 114,500 76,000
CRUISE INDUSTRY PROFILES
Costa Cruise Lines Scott Knutson, CTC ~ Vice President Sales & Marketing, Costa Cruises - North America America A 30 year veteran of the travel industry, with 27 years in the cruise industry, Scott has spent his career working with the travel agency community. During a twenty year period he played an integral role in the sales organization that helped grow Carnival Cruise Lines into the world’s largest cruise line first as a Business Development Manager in Northern California followed by promotions to Regional Vice President of Sales in the Central and then Southeast Regions of the U.S. where he assumed additional responsibility spearheading New Business Development. In 2008 Scott was named Vice President of Sales for Costa Cruise Lines, North America and, in 2011, assumed additional responsibility for Marketing. He oversees all aspects of sales, marketing and distribution including Field Sales, Strategic Alliances, Sales Operations, Tour Operators, Incentive and Inside Sales. Headquartered in Hollywood, Florida, Scott resides in Lakewood Ranch, Florida with his wife Carol, daughter Kelsey, and sons Logan and Riley.
Ruben Perez ~ General Manager, Costa Cruises - North America Perez has worked for Costa Cruises N.A. for over 30 years, starting in the accounting department while studying for his bachelor’s of science degree in professional administration at Barry University in Miami. He held several managerial positions in the credit and collection and revenue management departments before becoming senior vice president of guest services in 2008. In that role he was responsible for the accounting, guest services, groups, special services, air/sea and guest relations departments. As general manager Perez’ responsibilities also include oversight of all sales and marketing functions.
CRUISE INDUSTRY PROFILES
Croisieres de France 77 Bd Haussmann • 75008 Paris, France Website: www.cdfcroisieresdefrance.com CDF - Croisières de France- was created in September 2007 as a subsidiary of Pullmantur Cruises and Royal Caribbean Cruises Ltd. The company started to operate its first ship "Bleu de France" in May 2008 with a Mediterranean itinerary, leaving from Marseille.
Croisières de France offers its guests the opportunity to experience the warm and friendly atmosphere that epitomizes the French art of living by providing them an attentive and personalized service that includes French as the main onboard language.
The cruise company also offers its guests the opportunity to make the most of their holidays with a real “all inclusive” product that allows them to enjoy unlimited drinks and high quality food without having to worry about the cost.
Fleet Statistics Name MV Horizon MV Zenith
CRUISE INDUSTRY PROFILES
â€œIf you are looking for som ething fresh, authentic, and unique in the Caribb ean, you will find it all - Cora lie in Martiniqu e!â€?
This year, immerse yourself in Martinican culture in our Cruise Village, experience our exciting excursions, and take in our spectacular natural landscapes. www.martiniquepro.org/cruise
Cunard Line 24305 Town Center Drive • Santa Clarita, CA 91355 • Phone: (661) 753-0000 • Fax: (661) 753-0133 Website: www.cunard.com
Cunard Line, one of the world’s most recognized brand names with a classic British heritage, proudly continues a tradition of luxury cruising that began in 1840. With over 160 years of service, Cunard sets the standard of traditional British elegance, superb White Star Service, gourmet cuisine and sumptuous accommodations. Cunard Line, a unit of Carnival Corporation, offers cruise vacations to some of the world’s most exciting destinations.
Fleet Statistics Name Queen Elizabeth Queen Mary 2 Queen Victoria
2010 2004 2007
2,092 2,620 2,014
90,400 151,400 90,000
CRUISE INDUSTRY PROFILES
Disney Cruise Line P.O. Box 10210 • Lake Buena Vista, FL 32830-0210 • Phone: (407) 566-3500 • Fax: (407) 566-3751 Website: www.disneycruise.com
Since its launch in 1998, Disney Cruise Line has established itself as a leader in the cruise industry, providing a setting where families can reconnect; adults can recharge; and kids can immerse themselves in worlds of fantasy only Disney can create. Disney Cruise Line continues to expand its blueprint for family cruising with the addition of two new ships to its fleet - Disney Dream and Disney Fantasy. The Disney Dream and Disney Fantasy sail itineraries to the Caribbean and Bahamas from the Disney Cruise Line homeport in Port Canaveral, Florida, and all voyages feature a day at Castaway Cay, Disney's private island paradise in The Bahamas.
Its classic ships – the Disney Magic and Disney Wonder – are sailing a variety of itineraries to the Caribbean and Bahama from new ports such as New York, Galveston and Miami, as well as sailing new itineraries around the globe, with ports of call in Alaska, Hawaii, Venice, Italy, and the Greek Isles.
Fleet Statistics Name Disney Dream Disney Fantasy Disney Magic Disney Wonder
2011 2012 1998 1999
4,000 4,000 2,400 2,400
Tonnage 128,000 128,000 83,000 83,000
CRUISE INDUSTRY PROFILES
Disney Cruise Line Russell Daya ~
Executive Director Global Port Operations & Developments, Itinerary and Strategic Planning
Russell provides operational direction and support to the Disney Cruise Line fleet for global port operations. His responsibilities also include worldwide port developments, itinerary and strategic planning. As part of his role he has responsibility to maintain current, and develop new government and port relationships worldwide He previously spent five years located in the Disney Cruise Line office’s in London during the startup and stabilization period of that office, as Director of Marine, Port, Security Operations and Maritime Affairs. Russell is now positioned back in the Disney Cruise Line office’s in Celebration Florida He joined Disney Cruise Line in 1998 as the manager of Marine Operations. From 2002 to 2003, he served as Staff Captain onboard the Disney Magic and Disney Wonder cruise ships. Prior to joining Disney Cruise Line, Russell served for 7 years as a captain for Stena Line Cruise Ferries on various continental routes in Europe as part of his 38 years of maritime industry experience. He is a member of the Nautical Institute, a group dedicated to promoting and coordinating nautical studies and marine safety worldwide.
Frank de Heer ~
Vice President of Operations
Frank de Heer is the vice president of Operations for Disney Cruise Line and is based in the company’s U.K. office. A 37-year veteran of the cruise industry, de Heer was named to this post in 2013 after leading the design, construction and delivery the Disney Dream and Disney Fantasy, the newest ships in the Disney Cruise Line fleet. De Heer is responsible for leading major ship refurbishments and dry dock planning, and participates in the marine, safety, environmental and technical operations of Disney’s fleet and facilities, including its cruise terminal in Port Canaveral, Florida, and its private island in the Bahamas, Castaway Cay. De Heer joined Disney Cruise Line in 1996 as part of the start-up team and has served in a variety of leadership roles with the company, including Vice President of Marine and Technical Operations and Vice President of Project Delivery, Walt Disney Imagineering-Disney Cruise Line Portfolio, in charge of new ship design and construction. Before joining Disney Cruise Line, de Heer served in various shipboard and shoreside roles with Holland America Line, where he was the marine and technical superintendent responsible for Windstar Cruises and several of Holland America Line’s large cruise ships. De Heer is a member of the Society of Naval Architects and Marine Engineers. De Heer earned his bachelor’s degree in mechanical and marine engineering at the Academy for Marine Engineers in Amsterdam. He presently resides in London, UK.
CRUISE INDUSTRY PROFILES
Disney Cruise Line Karl L. Holz ~ President, New Vacation Operations and Disney Cruise Line Walt Disney Parks and Resorts As president of New Vacation Operations and Disney Cruise Line, Karl Holz leads several key growth businesses for Walt Disney Parks and Resorts. In this role, he oversees Disney Cruise Line, Disney Vacation Club, Adventures by Disney and Disneyland Paris, inspiring and leading teams all over the world. At Disney Cruise Line, Holz leads a cast and crew of more than 8,000 and is responsible for the entire operation, which includes the Disney Magic, Disney Wonder, Disney Dream and Disney Fantasy cruise ships. He also oversees Disney’s private island in the Bahamas, Castaway Cay, and Disney’s Port Canaveral Cruise Terminal. Holz joined Disney in 1996 as vice president of Downtown Disney at the Walt Disney World Resort. He later served as vice president of Epcot, then senior vice president of Walt Disney World Operations and in 2003 was named president of Disney Cruise Line. In 2004, he moved to Paris as president and chief executive officer of Euro Disney S.A.S. In February 2009, Holz was appointed to his current position of president, New Vacation Operations and Disney Cruise Line, responsible for determining effective operating strategies for new areas that Walt Disney Parks and Resorts is exploring based on leisure trends. Before joining Disney, Holz served as vice president of theme park operations for Knott’s Berry Farm in Southern California, and previously served as president of Sky Chefs Airport Concession Inc. Holz, a native of Germany, earned his bachelor’s degree in business administration from State University of New York at Fredonia.
Don Moody ~ Manager, Sourcing and Procurement Services Don Moody is the Manager of Sourcing and Procurement under the Walt Disney World Integrated Supply Chain Management Group, and supports Disney Cruise Line as his sole client. Some of his responsibilities include leading a Quote Management Team of Sourcing Specialists which support the Disney Cruise Line Fleet, responsible for the Disney Wonder from a technical purchasing stand point supporting Deck, Entertainment and Engine departments, manages fuel for the entire fleet which includes bids, spot buys, negotiating and actual fuel order placement, and any special projects brought his way like dry docks, etc.. He manages the team responsible for supplying and tracking all items for the Disney Magic, Disney Wonder, Disney Dream, Disney Fantasy and Disney’s private island, Castaway Cay. Don is responsible for delivering a goal of (4-5) million dollars in cost savings/cost avoidance each year to help his Disney Cruise Line clients achieve their overall AOP goals and strategies. A graduate of Barrington/Zion College in East Providence, Rhode Island, Don’s career with the Walt Disney Company spans more than (23) years, and within these (23) years has worked for Disney Cruise Line (15) of those years. He has previously worked at the Walt Disney World Resort as a buyer for the opening team at Disney’s Animal Kingdom theme park. Don’s career has also included purchasing positions within companies such as Caterpillar/Ring Power, Brungart/Barlow Handling Equipment Company, Florida Clarklift, Inc. and Rozier Machinery Company. He is a member of the National Association of Purchasing Management/ISM.
CRUISE INDUSTRY PROFILES
Disney Cruise Line Larry Stauffer ~ Port Adventures Director Larry Stauffer is the Port Adventures Director for Disney Cruise Line. In this role, Stauffer is responsible for the development, operation, and continuing evaluation of Port Adventures for Disney Cruise Line itineraries worldwide. Stauffer is also responsible for the aquatics operation aboard the Disney Cruise Line fleet. A 27 year Disney veteran, Stauffer has held various operational management roles at the Walt Disney World Parks & Resorts prior to joining Disney Cruise Line in 1997. Stauffer is a Vice Chairman of the Florida-Caribbean Cruise Associationâ€™s (FCCA) Security Operations Committee. He is also a member of the International Council of Cruise Lines (ICCL).
Bert Swets ~ Vice President, Marine & Technical Operations Bert Swets is the vice president of marine and technical operations for Disney Cruise Line. He is responsible for the overall safety, security and environmental operations, navigation, itinerary planning, marine, engineering, dry dock, and maintenance aspects of the ships and private island Castaway Cay. Before Swets was named as vice president, he served as the director of purchasing and logistics for Disney Cruise Line. As director, he was responsible for the procurement and transport of all supplies from vendors to the ships and Castaway Cay. Swets also oversaw stevedore services and terminal and pier maintenance. Prior to his stint in purchasing, Swets served as the manager of technical operations at Disney Cruise Line. Here he was responsible for all technical operations, including refurbishment, interior maintenance and planning project work during the dry docks for both Disney ships. Swets joined Disney Cruise Line as part of the new-build team for the Disney Magic construction in 1996. From 1987 to 1996, Swets served as a senior maritime officer for Holland America Line. He received a Walt Disney World Partner in Excellence Award in 2001 and was also the recipient of the 1995 Employee of the Year Award for Holland America Line. Born in 1965 in Maasbracht, the Netherlands, Swets earned his Bachelor Degree in both engineering and navigation. He currently resides in Orlando, Florida.
Jim Urry ~ Vice President, Entertainment and Port Adventures As vice president of entertainment and port adventures for Disney Cruise Line, Jim Urry is responsible for the total onboard entertainment experience and age-specific activities for adults, families and children, and also shore excursions. In addition, he oversees all new design and product development in this realm. Currently Urry serves on the Disney Cruise Line Executive Steering Committee. He also serves as Execution Champion of the Disney Cruise Line Wellness Team. With more than 34 years of cruise entertainment experience, Urry joined Disney Cruise Line in September 1999 to launch the Disney Wonder as cruise director. He has been involved in the conception, creation and implementation of all shipboard entertainment and programming components for Disney Magic, Disney Wonder, Disney Dream, and Disney Fantasy. Prior to joining Disney Cruise Line, Urry spent fifteen years as a cruise director for Royal Caribbean International (RCI), where he was responsible for the development and implementation of entertainment for the line. He was also part of the start-up team for five RCI ships. In addition, Urry has been a member of the British Equity Actors Association since 1975. 48
CRUISE INDUSTRY PROFILES
THE POWER OF A PREMIER CRUISE PORT There are so many reasons to choose Port Everglades. Our modern, efficiently operated terminals make transit a breeze. We’re just two miles from FLL international airport, and minutes from world-famous beaches. Plus, we’re fully scalable. We can accommodate any size ship or passenger volume, moving passengers from curb to ship in just 15 minutes. Year-round berthing available. Discover how Port Everglades propels your business forward in powerful new ways. Visit porteverglades.net or call 800-421-0188.
SEE YOU AT THE BROWARD COUNTY CONVENTION CENTER FOR CRUISE SHIPPING 2016.
Holland America Line 300 Elliot Avenue West • Seattle, WA 98119 • Phone: (206) 281-3535 • Fax: (206) 281-0351 Website: www.hollandamerica.com
ms Nieuw Amsterdam
Holland America Line’s fleet of 15 ships offers more than 500 cruises to 415 ports in 98 countries, territories or dependencies. One- to 110-day itineraries visit all seven continents and highlights include Antarctica, South America, Australia/New Zealand and Asia voyages; four annual Grand Voyages; and popular sailings to ports in the Caribbean, Alaska, Mexico, Canada/New England, Europe and Panama Canal. The line currently has a new 2,650-guest ship, ms Koningsdam, on order for delivery in February 2016 from Fincantieri shipyard, as well as a second Pinnacle Class ship due for delivery in November 2018.
Fleet Statistics Name ms Amsterdam ms Eurodam ms Maasdam ms Nieuw Amsterdam ms Noordam ms Oosterdam ms Prinsendam ms Rotterdam ms Ryndam ms Statendam ms Veendam ms Volendam ms Westerdam ms Zaandam ms Zulderdam
2000 2008 1993 2010 2006 2003 1988 1997 1994 1992 1996 1999 2004 2000 2002
1,380 2,104 1,266 2,106 1,918 1,918 837 1,316 1,266 1,266 1,266 1,440 1,848 1,440 1,848
61,000 86,700 55,451 86,700 82,318 81,769 38,000 62,000 55,451 55,451 55,451 63,000 85,000 63,000 85,000
CRUISE INDUSTRY PROFILES
Holland America Line Orlando Ashford ~ President As Holland America Line president, Orlando Ashford oversees sales, marketing, revenue management, deployment, itinerary planning, public relations, hotel operations and strategy. Before joining Holland America, Ashford was president of the Talent Business Segment of global consulting firm Mercer. Previously, he was senior vice president, chief human resources and communications officer of Mercer's parent, Marsh & McLennan Companies. He held executive positions at the Coca-Cola Company and Motorola Inc. Ashford’s book, “Talentism,” examines how technology and human networks can bridge skills gaps, enhance business performance and improve society. Ashford is on the board of ITT Corp., Executive Leadership Council and Streetwise Partners. He holds bachelor’s and master’s degrees in Organizational Leadership and Industrial Technology from Purdue University.
Simon Douwes MM, MNI. ~ Director, Deployment & Itinerary Planning Simon Douwes is the Director of Deployment and Itinerary Planning for Holland America Line, a subsidiary of the Carnival Corporation & plc. Appointed to this position in March 2002, he has the responsibility of researching, developing and implementing the deployment and itineraries for all vessels in the Holland America Line fleet. Douwes began his career at Holland America Line as a navigation officer in 1980, shortly after graduating from the Nautical Academy of Amsterdam. He steadily rose through the ranks and was promoted to Captain in 1993. He served as Captain on most of the Holland America Line ships between 1993 and 2002. Simon resides on the Kitsap Peninsula in Washington State with his wife Sharon and two teenage children. When not at work he enjoys competitive bicycle racing, appearing in bicycle races in Washington State. Simon Douwes is a Master Mariner, a member of the Nautical Institute and served as a trustee on the board of the world famous Seattle Children’s Theatre.
CRUISE INDUSTRY PROFILES
Holland America Group Donna Silvera-Barnett ~ Manager Port Operations Donna oversees and coordinates all aspects of port operations for the Atlantics & Bermuda, North Caribbean and Eastern Mexico region for Holland America Group â€“ serving Princess Cruises, Holland America Line and Seabourn. Her responsibilities include working closely with Port Agents, Local Port and Government Authorities and vendors to facilitate ship calls and itineraries. After migrating to the USA, Donna joined Princess Cruises in 1999, having worked with the Shell Company (W.I.) Ltd and the hospitality/travel industry, including Corporate Resorts and British Airways. In addition to her love of travelling, Donna enjoys golf and the outdoors!
Mike Bush ~ Manager, Shore Excursions Mike Bush has more than 24 years of experience in the cruise industry and is currently responsible for planning and development of the Shore Excursion program for Holland America Line, Princess Cruise & Seabourn in the Western Caribbean, Central America, South America, and Southern Mexico. Prior to assuming his current position with the Holland America Group, Mr. Bush was Port Manager for Tropical Tours in Mazatlan, Mexico, providing shore excursions to all of the major cruise lines visiting the port. Before making his move to Mexico, Mr. Bush held positions of successively increasing responsibility in ship and passenger operations at Holland America Line - Sr. Manager of Port Operations based in the corporate office in Seattle (January 2004-July 2006), Manager of Port Operations based in the corporate office in Seattle (February 1998 - December 2003), and Manager of Shore Operations in Tampa, FL (September 1994- February 1998). Mr. Bush is a graduate of the University of Washington and resides in Seattle with his wife, Ariadne.
Malisa Dean ~ Sr. Port Cost Analyst Malisa Dean joined the shore operations team at Princess Cruise Lines in 2007. She is responsible for assisting with port budget prep, forecasting, analysis, I-Connect system & IMS. Working closely with port agents, port authorities and shore operation as well as various vendors in all ports. She works closely with management to maintain accurate port cost data.
Mary-Ann M. Isinger ~ Manager, Port Operations Born in Vancouver, BC, Mary-Ann began her career in the shipping industry in 1982 and has been an active member of the shipping community throughout. She began her career working a variety of vessels including general cargo, lumber, container, parcel carriers and cruise vessels operations. Mary-Ann, has also worked with Pacific Marine Training Institute, British Columbia Institute of Technology and Canada Coast Guard, where she designed, developed and evaluated a number of programs which included Port Operations, Accounting, Ship Brokering and Chartering, Maritime Geography and Maritime Documentation International Trade and Ship Management. Mary-Ann joined Holland America in 2000 as Manager, Port Operations for Port Everglades and Vancouver. During her tenure, her positioned has expanded to include Western South America, Northern Europe, southern Caribbean, Port Everglades, Tampa and the west coast of Canada. . CRUISE INDUSTRY PROFILES
Holland America Group Stein Kruse ~ Chief Executive Officer, Holland America Group Stein Kruse has been Chief Executive Officer of the Holland America Group since December 2013. In this capacity, he has full operating responsibility of Holland America Line, Princess Cruises, Seabourn and Holland America Princess Alaska Tours. He was president and chief executive officer of Holland America Line from 2004 to November 2013. Kruse joined Holland America Line in 1999 as senior vice president, fleet operations with overall responsibility for all Holland America Line's operations. Kruse joined Holland America Line from "K" Line America, where he was senior vice president and chief financial officer. He also oversaw financial activities in seven U.S. subsidiary companies for the global Japanese shipping company and served on the company’s board of directors. Prior to that, Kruse held several executive positions in the cruise industry. He was executive vice president and chief operating officer for Radisson Seven Seas Cruises and president and CEO for Seven Seas Cruise Line. He is a former vice chairman of Cruise Lines International Association (CLIA) and presently serves as a director on the board of the United States Coast Guard Foundation and on the board of governors of the World Trade Center Seattle. Kruse, a native of Oslo, Norway, holds a Bachelor of Science degree from Purdue University and is a graduate of Harvard Business School's Advanced Management Program.
Lisa Jensen ~ Manager, Shore Excursions Lisa Jensen first came to Princess Cruises as an intern from the University of Florida in 1998. After graduation, she worked in the Caribbean & Atlantic Shore Operations department for the next two and a half years before pursuing other career moves. She rejoined Princess in 2003 as a Logistics/Shore Excursion Coordinator and then became a Shore Excursion Specialist the following year. In 2008, Lisa was promoted to her current position as Manager of Shore Excursions before becoming part of the Holland America Group in 2014. She is responsible for overseeing the development, setup, daily operation, and continual assessment of tour programs in over 70 active ports throughout the Caribbean, Bermuda, Mexico and Canada/New England regions for Holland America, Princess Cruises and Seabourn.
Ellen Lynch ~ Senior Director, Shore Excursions Ellen Lynch is a 32 year cruise veteran with a passion for travel and the cruise industry. After overseeing Holland America Line and Seabourn’s Shore Excursion program for 10 years, in 2015 her position changed to include Princess Cruises when Holland America Group was launched. She now oversees worldwide Shore Excursion operations encompassing over 600 ports and 100 countries. She began her career with 7 years of shipboard service at Royal Caribbean Cruises, Sitmar Cruises and Royal Cruise Line, in positions such as Purser and Shore Excursion Manager. In 1990 she returned to Royal Caribbean to begin a shoreside career. In 2000 she relocated to Seattle as Director, Product Logistics to launch Royal Caribbean’s Alaska and European Cruisetour division. Ellen has a Bachelor’s degree in Business Administration and Marketing from Florida Atlantic University.
CRUISE INDUSTRY PROFILES
Holland America Group Chris Martin ~ Director, Port Operations Chris Martin joined Holland America Line in January 2004 as Manager, Port Operations, administering all port-related matters worldwide for the fleet. Over the years, his responsibilities have included planning and coordination of ports and itineraries, overseeing environmental management aspects for the fleet, and acting as a direct liaison between Holland America Line and various regulatory agencies. Chris was promoted to Director, Port Operations in October 2009. With the formation of the Holland America Group in December 2014, he is now responsible for port operations for all three brands. Prior to joining Holland America Line, Chris spent 9 years with Princess Cruises and Tours managing land-based divisions in Alaska and developing new port agency, shore operations, and port services for emerging destinations. Chris holds a Bachelor of Arts degree in Business from the University of Puget Sound and a Master of Science in Management Communication from the University of Portland. He currently resides in Seattle, Washington with his wife and three kids.
Matthew T. Sams ~ Vice President, Caribbean Relations & Private Islands, Holland America Group Serving Princess Cruises, Holland America Line, Seabourn Cruise Line and P & O Austrailia Sams joined Carnival Cruise lines in 1985. In June 1997, Sams was promoted to Vice President of Caribbean Relations for Holland America Line and is responsible for the interests with the various governmental and regulatory agencies with which the company is involved in the Caribbean, Latin America and Florida. He also is responsible for the overall operation of the company’s private island destination, Half Moon Cay, in the Bahamas. Based in Ft. Lauderdale, Florida, Sams is Holland America Line’s representative to the Florida-Caribbean Cruise Association, and is the current Vice Chairman of the Operations Committee. He and his wife Michelle, whom he met on a cruise to Alaska in 1979, reside on Ft. Lauderdale Beach.
Bill Sharp ~ Vice President - Port and Shore Operations Bill Sharp is currently Vice President, Port and Shore Operations for Holland America Line and Seabourn, both units of Carnival Corporation & plc. He is responsible for overseeing worldwide port and shore operations, hotel procurement and tour inventory for Holland America Line’s fleet of 15 ships and Seabourn’s fleet of six ships. He reports directly to Paul Goodwin, Executive Vice President of Onboard Revenue, Port and Shore Operations. Sharp began his career with Holland America Line as Director of Port Operations in April 1996, bringing a strong background in port operations, having spent 17 years working throughout Alaska, primarily responsible for oversight of cruise and cargo port operations. Following Seabourn’s transition under Holland America Line in 2011, Sharp began to assume roles for both companies. Prior to Holland America Line and Seabourn, Sharp held the position of Vice President of Operations at Southeast Stevedoring Corp. and Cruise Line Agencies of Alaska. Sharp has served on several industry working committees for the Northwest Cruise Association and Alaska Steamship Association, Friends of Maritime, Seattle and on the Advisory Board for Junior Achievement of Washington. He resides in Sammamish, Wash.
CRUISE INDUSTRY PROFILES
HOUSTON: WHERE YOUR JOURNEY BEGINSâ€Ś Embark on your next Caribbean cruise from a World Class City where there is no shortage of things to do, places to go or events to experience. Whether dining at one of our fine restaurants, shopping at unique stores, visiting the NASA Space Center or enjoying the attractions at the Kemah Boardwalk and the Bay Area, you will find Houston outstanding in culture, ambience, sophistication, and non-stop entertainment all year round. The Bayport Cruise Terminal, located in the city of Pasadena, Texas, just 30 minutes from downtown Houston, offers a one-of-a-kind experience with efficient and exceptional services including a stress-free embarkation process and easy access to two airports â€” George Bush Intercontinental (IAH) and William P. Hobby (HOU). Visit portofhouston.com/cruise for information on the cruise services and visitbayareahouston.com and visithouston.com for information on the region and local attractions.
P Port ort of Houst Houston on A Authority uthority Texas Bayport Bayport C Cruise ruise Terminal Terminal | Pasadena, Pasadena, Te T exas
MSC Cruises (USA) Inc. 6750 North Andrews Avenue, Fort Lauderdale, FL 33309 Tel: (954) 772-6262 • Fax: (954) 776-5836 Website: www.msccruises.com
MSC Cruises is a division of Mediterranean Shipping Company (MSC), a privately owned company with a longstanding history on the seas headed by captain Gianluigi Aponte. In 1988, MSC Cruises was officially born. MSC Cruises combines a deep heritage at sea with an enthusiastic, young and motivated management team to present a company philosophy of “Innovation = Tradition.” MSC Cruises uniquely blends maritime traditions, culture and famous Mediterranean cuisine to deliver the ultimate cruise experience, while displaying a real commitment to the finest hospitality afloat. In essence, MSC Cruises has made true Italian service the heart of its business and its key point of differentiation in the cruise industry.
Fleet Statistics Name MSC Armonia MSC Divina MSC Fantasia MSC Lirica MSC Magnifica MSC Musica MSC Opera MSC Orchestra MSC Poesia MSC Preziosa MSC Sinfonia MSC Splendida
2004 2012 2008 2003 2010 2006 2004 2007 2008 2013 2002 2009
2,087 3,502 3,274 2,069 2,518 2,550 2,055 2,550 2,550 3,959 1,566 3,274
58,600 139,400 133,500 58,600 92,400 89,600 58,600 89,600 92,400 139,400 58,625 133,500
CRUISE INDUSTRY PROFILES
MSC Cruises (USA) Inc. James Henwood ~ Sr. Vice President, Groups and Shoreside Operations Jim has over 20 years of cruise industry experience originally focused in selling, marketing and building relationships with the travel agent community. Jim led the growth of the sales team for Celebrity Cruises, as Vice President, Sales. He then managed the Customer Service and Creative Services Department for both Royal Caribbean and Celebrity Cruises as Vice President, Customer Relations. Currently with MSC Cruises managing the USA Group Department and North American shoreside operations.
Hans Hesselberg ~ Sr. Vice President, Hotel Operations In this role, Hesselberg will be responsible for overall vessel operation including product delivery and shipboard services on MSC Cruises ships operating in the Caribbean. Before joining MSC Cruises, Hesselberg served in a number of senior-level operations roles, most recently as the head of hotel operations for Costa Cruise Lines based in the Genoa, Italy, head office. Prior to that, he was VP, operations for the Americas for Costa. He joined Costa from American Hawaii Cruises where he served as VP of hotel operations.
Albino di Lorenzo ~ Vice President, Cruise Operations Albino began his career with MSC Cruises as O.B. Revenue Manager in 2007. In 2008, he moved to the United States as the Operations Manager for the USA Office and later became the Director of the Department. Promoted to Vice President in 2013, he currently oversees the cruise and hotel operations for North America, which includes a dedicated team in charge of Passenger Services, Cruise Operations, On Board Events, Ground Services and Pre/Post Cruise Packages. He also works in close contact with Port and Marine Operations worldwide to develop new and different itineraries for the North American sailings.
Valentina Pietropaolo ~ Manager, Shore Excursions Valentina began her career with MSC Cruises in 2010 when she joined the MSC USA Office team as a Shore Excursions Coordinator. Promoted to Shore Excursions Product Manager in 2013, she is currently responsible for overseeing the entire Caribbean program, including defining tours in program and tour operations for all ports called during the Caribbean / North American Season. Originally from Naples (Italy), Valentina moved to the United States and lives now in Fort Lauderdale. She is fluent in Italian, English, French and Spanish.
CRUISE INDUSTRY PROFILES
MSC Cruises (USA) Inc. Gianluca Suprani ~ Head of Global Port Development & Shore Activities Gianluca Suprani is MSC Cruises’ Head of Global Port Development & Shore Activities, and a member of the CLIA Global Ports Committee. Suprani leads MSC Cruises’ operational and strategic engagement with the world’s port communities, working to create ports that are aligned to the evolving needs of the cruise industry. In 1991 Mr Suprani graduated in Political Science at Genoa University, then spent a few years in the sailing sector before entering the cruise industry at Costa Cruises. In 1995 he was based in Cuba as managing director of Silares Terminales Caribe, operator of cruise terminals in Havana and Santiago de Cuba. His professional experience then continued in Madrid as Director of Port Operations and Shore Excursions with tour operator Pullmantur. In late 2007, Pullmantur became part of Royal Caribbean and, as a member of Pullmantur’s Executive Committee, Suprani was involved in numerous innovative South American itinerary projects. He joined MSC Cruises in 2010 as Corporate Shore Excursion Manager.
Richard E. Sasso ~ President, MSC Cruises (USA), Inc. Richard E. Sasso, president of MSC Cruises (USA), Inc., has been a popular and well-respected figure in the cruise industry for more than 43 years and involved in the travel industry for 47 years. After holding key positions at Costa Cruises and Chandris Cruises, Sasso joined the senior management team that launched Celebrity Cruises in 1990. He served as president of that line from 1995 to 2001 and was instrumental in establishing it as a top premium cruise line. Sasso was named president of MSC Cruises USA in April 2004. Since then, he has effectively positioned MSC Cruises for growth in the North American market and in November 2013, MSC Cruises debuted one of its most dazzling vessels, MSC Divina, to Port Miami. Backed by one of the world’s largest container shipping companies, MSC Cruises has emerged as a fast-rising star, winning multiple industry awards over the years for its world-class entertainment, unique itineraries and Mediterraneanstyle dining. It is the fourth largest cruise line in the world with a fleet of 12 cruise ships. It is also one of the fastest growing cruise lines in the industry – growing 800 percent in capacity between 2004 and 2014. In 2014 the line announced plans for future expansion, which includes a $6 billion investment for four new builds, with options for three more, as well as updating and expanding the capacity of four ships already in the fleet through its Renaissance program. Two of the new cruise ships are being built by STX France and are due for delivery respectively in 2017 and 2019. Two additional new builds by Fincantieri are due for delivery respectively in 2017 and 2018. In 1999, Sasso was named “Cruise Industry Executive of the Year” by a leading travel industry trade magazine. In 2011, he received the coveted “Hall of Fame” recognition from Cruise Lines International Association (CLIA) for his many efforts and accomplishments that have led to significant contributions in the growth of cruise vacations. Over the years, he has served as chairman of both CLIA and the Florida-Caribbean Cruise Association (FCCA) as well as chairman of CLIA’s Marketing Committee. Sasso recently published UnselfishWorld, a book based on his philosophy of encouraging ourselves and others to be the most unselfish individuals we can be. Sasso lives in Delray Beach, Fla., with his wife of 42 years, Carmen. CRUISE INDUSTRY PROFILES
Norwegian Cruise Line Holdings Ltd. 7665 Corporate Center Drive • Miami, FL 33126 • Phone: (305) 436-4000 • Fax: (305) 436-4120 Website: www.ncl.com Norwegian Cruise Line is the innovator in cruise travel with a 48-year history of breaking the boundaries of traditional cruising, most notably with the introduction of Freestyle Cruising which has revolutionized the industry by allowing guests more freedom and flexibility. Today, Norwegian invites consumers to “Cruise Like a Norwegian” on one of its 14 purpose-built Freestyle Cruising ships, providing guests the opportunity to enjoy a relaxed cruise vacation on some of the newest and most contemporary ships at sea.
Headquartered in Miami, Norwegian’s Freestyle Cruising ships set sail to popular destinations world-wide like Alaska, Bahamas & Florida, Bermuda, Caribbean, Europe and Hawaii.
Fleet Statistics Name Norwegian Breakaway Norwegian Dawn Norwegian Epic Norwegian Escape Norwegian Gem Norwegian Getaway Norwegian Jade Norwegian Jewel Norwegian Pearl Norwegian Sky Norwegian Spirit Norwegian Star Norwegian Sun Pride of America
2013 2002 2010 2015 2007 2014 2006 2005 2006 1999 1998 2001 2001 2005
3,963 2,240 4,200 4,500 2,394 3,963 2,376 2,384 2,394 2,002 1,966 2,200 2,002 1,900
146,600 91,740 153,000 164,600 93,000 146,600 92,000 92,000 93,000 77,104 77,000 91,000 77,104 81,000
CRUISE INDUSTRY PROFILES
Norwegian Cruise Line Holdings Ltd. Edel Cruz ~ Senior Director, Strategic Planning Edel Cruz joined Norwegian Cruise Line Holdings in October, 2003. As Senior Director of Strategic Planning, Cruz is responsible for implementing the strategic vision of the company’s leadership. Originally from Los Angeles, CA, Cruz now resides in Miami, FL. He received his BS and MBA from USC.
Frank J. Del Rio ~ President and Chief Executive Officer, Norwegian Cruise Line Holdings Ltd. Frank J. Del Rio is the president and chief executive officer of Norwegian Cruise Line Holdings Ltd. (NASDAQ: NCLH), comprised of Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises. These brands operate a combined 21 ships with approximately 40,000 lower berths visiting more than 430 destinations worldwide. Del Rio was previously chairman and CEO for Prestige Cruise Holdings, Inc., the parent company operating both Oceania Cruises and Regent Seven Seas Cruises. Del Rio founded Oceania Cruises in 2002, and in doing so, created a new “upper premium” segment of the cruise industry. Under his leadership, the line grew from a fledgling start-up with one 684-passenger ship to a dominant player in the upscale cruise market with five ships totaling 4,600 berths, including the addition of two highly acclaimed 1,250-passenger sister ships, Marina and Riviera. With Del Rio at the helm, Oceania Cruises quickly became widely recognized for offering the finest cuisine at sea, outstanding personalized service and award-winning itineraries all at an extraordinary value. Under Del Rio’s direction, Prestige Cruise Holdings acquired luxury cruise operator Regent Seven Seas Cruises in 2008 from the Carlson Company and quickly completed a turnaround which positioned Regent Seven Seas Cruises as the market leader. Del Rio earned his bachelor’s in accounting from the University of Florida and is a certified public accountant. He and his wife, Marcia, have two children and four grandchildren and live in Coral Gables, Florida.
Frank Del Rio Jr. ~ Senior Vice President, Port, Destination, & Onboard Revenue Frank Del Rio Jr., is Senior Vice President of Port, Destination, & Onboard Revenue for Norwegian Cruise Line Holdings. Del Rio is responsible for all Port Operations, Destination Services, and Onboard Revenue for NCLH's 3 distinct brands. Del Rio joined NCLH in 2014 as part of the Prestige acquisition. Previously, he held the position of Senior Vice President of Port & Destination Services for Prestige Cruise Holdings. Del Rio oversees an organization that today is managing operations in 462 ports, in 134 countries, and operating nearly 8,000 unique tour offerings. He was born and raised in Miami, studied Finance & Economics at the University of Florida, and now resides in Coral Gables with his wife and two children.
CRUISE INDUSTRY PROFILES
Norwegian Cruise Line Holdings Ltd. Victor Gonzalez ~ Executive Vice President, Supply Chain & Logistics Management Victor Gonzalez is the Executive Vice President of Supply Chain and Logistics. Reporting to the CEO, Gonzalez is responsible for all procurement and logistic activities supporting Norwegian Cruise Lines, Oceania Cruises and Regent Seven Seas Cruises. Gonzalez joined Norwegian Cruise Line as a result of the company’s acquisition of Prestige Cruise Holdings. He has held Sr. Management positions since the founding of Oceania Cruises, Regent Seven Seas Cruises and now Norwegian Cruise Lines since 2003. Gonzalez has been involved in the Travel Industry for over 35 years holding Sr. Management positions at ANC – Alamo/National Car Rental, Renaissance Cruises, OVC/American Express. He is a long term resident of South Florida.
Ross Henderson ~
Vice President, On-Board Revenue
Ross Henderson joined Norwegian Cruise Line in August 2009. As Vice President Onboard Revenue, Henderson is responsible for Shore Excursions, Photo Operations, and Concession Management - including spa, gift shop, bingo, art sales, and onboard communication services. Prior to joining Norwegian, Henderson spent six years managing key onboard revenue departments and analytics for Princess Cruises. Henderson worked in the energy industry for several years and was at the forefront of marketing residential retail electricity as states deregulated in the 1990’s. He also worked for The Boston Consulting Group. Henderson has extensive experience in product development, product management, strategic planning and operations. Originally from New York, Henderson now resides in Davie, Florida with his wife and two sons. He holds an MBA from The Haas School of Business at UC Berkeley.
David J. Herrera ~ Senior Vice President, Strategy and Business Development David Jorge Herrera joined Norwegian Cruise Line Holdings in May, 2015. As Senior Vice President of Strategy and Business Development, David is responsible for strategic expansion for NCLH globally. Before joining NCL, David served as Managing Partner for East Side Financial, a private investment firm, where he was an investor in and consultant to several private companies, including Prestige Cruise Holdings. Prior to that, David held the position of Vice President at Bernstein, where he advised high net worth families and endowments on all financial matters. David was previously an investment banker at Goldman, Sachs & Co in the Financial Institutions Group. Originally from Hialeah, Florida, David, his wife Patty and their three young sons currently reside in South Florida. David received a BA in Finance and English from Stetson University and an MBA from the Tuck School of Business at Dartmouth College.
CRUISE INDUSTRY PROFILES
Norwegian Cruise Line Holdings Ltd. Christine Manjencic ~ Vice President, Destination Services Operations Christine Manjencic is Vice President of Destination Services Operation. Manjencic is responsible for all operations of Shore Excursions, Land Programs, Hotel Programs and sales of shore Excursions on Groups and Charters for all 3 Brands of Norwegian, Oceania and Regent Seven Seas Cruises. Manjencic joined Oceania Cruises in 2004 as Destination Services Manager on board the company’s 2nd vessel MS Insignia. After spending 5 years opening up new destinations and vessels for Oceania she moved to Oceania Headquarters in Miami and has been promoted to subsequent positions including Land Operations Manager, Director and Sr Director of Product Development focusing and developing the company’s extensive Land Programs. Manjencic has been involved in the Cruise industry for more than 21 years, starting at a young age of 20 years old on her very first cruise ship of Sun Line Cruises. Starting in the Cruise Office and venturing into Shore Excursion Christine has travelled every cruising destination. She resides in Cutler Bay with her husband whom she met onboard Oceania and their 4 year old son.
Jennifer Marmanillo ~ Manager, Itinerary Planning Jennifer Marmanillo joined Norwegian Cruise Line in August, 2001. Currently, as Manager of Itinerary Planning, Jennifer is responsible for itinerary design and implementation, port research and schedules for all ships in the Norwegian Cruise Line fleet. Prior to itinerary planning, Jennifer held various positions in the Shore Excursion-Product Development and Land Services departments at Norwegian. Originally from Miami, Florida, Jennifer now resides in Pembroke Pines, Florida with her husband and two children. Jennifer received her Bachelors in Hospitality Management from Florida International University.
Steve Moeller ~ Vice President, Commercial Development Steve Moeller is Vice President of Commercial Development for Norwegian Cruise Line Holdings. He was appointed to this position in February, 2015. Moeller is responsible for all Commercial activities which are relative to Port and Destination Services for all 3 brands (Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises). This includes the appointment of the Tour Operators, Ground Operators and Port Agents in more than 430 destinations worldwide, along with maintaining the relationship of said Operators and Agents. Moeller joined Regent Seven Seas Cruises in 2003 in the Finance Department and joined Prestige Cruise Holdings after the acquisition of Regent Seven Seas Cruises by Oceania Cruises in 2008. He remained in the Finance Department until he was promoted to Vice President Port and Destination Services in 2011. He later joined Norwegian Cruise Line Holdings after the acquisition of Prestige. Moeller has been involved in the Cruise industry for more than 30 years, starting in the Accounting Department for Norwegian Cruise Lines and holding various other Finance positions for Cunard Lines and American Classic Voyages over the years, until making it back to Norwegian. Moeller earned his Bachelor’s Degree from Barry University. He resides in Miami Beach and has one daughter.
CRUISE INDUSTRY PROFILES
Norwegian Cruise Line Holdings Ltd. Colin Murphy ~ Senior Vice President, Destination and Port Operations Colin Murphy joined the company in 1998. In his current role of Senior Vice President, Destination and Port Services, Murphy works on a variety of areas related to ports and destinations for Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises. These include shore excursions & land services; destination development and port operations. He is also currently spearheading the development of Harvest Caye in Belize. Murphy was promoted to this position in November 2014. Originally from England, Murphy owned two restaurants in London before moving to the United States in 1988. After becoming involved in the travel industry, Murphy worked for several major US tour operators, including Collette Vacations, before becoming senior vice president of product development at Vantage Deluxe World Travel in Boston. He has held a number of positions within Norwegian Cruise Line, including Vice President of Land & Air Services; and Vice President of Onboard Revenue. He is also serves as Vice Chairman of the Florida-Caribbean Cruise Association Operations Committee.
Mario Parodi ~ Vice President, Port & Itinerary Planning Born and raised in Genova, Italy, Mario graduated at the local Nautical Institute San Giorgio in 1985. He started his maritime career as a Sergeant for the Italian Navy before becoming a Deck Officer on Ocean Going Cargo and Cruise vessels. After his days at sea, he managed Port Operations for Evergreen in the port of Genova Voltri, Italy before moving to Florida in 1997. In the U.S. he worked as Office Manager for Direct Ship Supply in Fort Lauderdale, Agent Repair and Maintenance at Carnival Cruise Lines in Miami and spent 8 years as a Port Agent for commercial and cruise ships at Eller & Co in Port Everglades. Mario joined Prestige Cruise Holdings in 2008. In March 2015 he was appointed Vice President Port & Itinerary Planning for Norwegian Cruise Lines Holdings. Currently Mario is responsible for preparing worldwide itineraries for all 3 brands (Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises).
Capt. Luigi Razeto ~ Senior Vice President Marine Operations Born in Genova Italy, Captain Razeto grew up in Camogli a small fisherman village that since the year 1780 is hosting one of the oldest nautical academies in Europe and probably in the world. Captain Razeto graduated from that Academy in 1984. After Graduation he started immediately his seagoing career sailing mostly with Costa Cruise Lines alternating some contracts with Navigazione Alta Italia on board the owned SAHT (Salvage Anchor Handling Towing) Vessels. During his seagoing career Captain Razeto covered different deck department positions up to Second in Command. In 1998 he started his shore side career covering different assignments, including: Manager Marine/Port Operation/Safety at Martinoli Ship Management SAM, Safety and Quality Superintendent at Costa Cruise Lines, SMS and Quality Assurance Director at Carnival Cruise Lines, VP Nautical Operation & Compliance at Prestige Cruise Holdings. Captain Razeto is now the Senior Vice President Marine Operations at Norwegian Cruise Line Holdings and is in charge of Marine Safety, Environmental Protection, Public Health, Medical Policies, Nautical Operations, Surveillance and Security, and Global Fuel procurement for the managed brands (NCL, NCL America, Oceania Cruises and Regent Seven Seas Cruises) Captain Razeto is a reservist of the Italian Coast Guard (a branch of the Italian Navy) honorably discharged with the rank of Sergeant Major. CRUISE INDUSTRY PROFILES
Norwegian Cruise Line Andrew Stuart ~ President and Chief Operating Officer Andy Stuart is President and Chief Operating Officer for Norwegian Cruise Line, appointed to this position in March 2015. A 27-year company veteran, Stuart has been instrumental in building the Norwegian brand and strengthening relationships with travel partners. In this role, he is responsible for ensuring that Norwegian excels in every facet and that the company continues to produce industry leading financial results, while bringing new ideas and ways of doing business that improve guest satisfaction and team member involvement. He most recently served as Executive Vice President of Global Sales and Passenger Services where his primary objective focused on ensuring Norwegian continued to enhance and strengthen its relationships with travel partners as its primary distribution system. He had recently announced a 40 percent increase in the overall sales team for Norwegian to promote the long-term success of its valued travel partners. He introduced Partners First in 2011, the company’s corporate philosophy of always putting its travel partners first in three key areas: investment in long-term travel partner success; a complete focus on being easy to do business with; and a commitment to travel partners on direct business. He also served as Chief Product Officer, responsible for delivery of the Freestyle Cruising product across the Norwegian fleet, ensuring that it provided exceptional value and quality for guests and was consistent with the marketing and brand positioning of the company. Stuart joined Norwegian in 1988 and served as the company’s Sales and Marketing Director in the United Kingdom until December 1996. He was named Vice president of sales planning and relocated to the company’s Miami headquarters in January 1997. He was promoted to senior vice president of passenger services in 1998, and in 1999, named senior vice president of Norwegian sales. In 2000, he was promoted to senior vice president of marketing and sales. In 2003, Stuart was named executive vice president of marketing, sales and passenger services. Originally from the United Kingdom, Stuart has a bachelor’s of science degree from Bournemouth University. He has served as Chairman of the Cruise Lines International Association. He is an active participant on social media and can be found @nclandy on Twitter.
CRUISE INDUSTRY PROFILES
Prestige Cruise Holdings, Inc. Jason M. Montague ~ President and Chief Operating Officer, Oceania Cruises and Regent Seven Seas Cruises Jason Montague is president and chief operating officer for Prestige Cruise Holdings, Inc. He was appointed to this position in December 2014. In this role, Montague is responsible for ensuring all aspects of the successful operation of both Oceania Cruises and Regent Seven Seas Cruises. Most recently, Montague served as Executive Vice President and Chief Integration Officer for Norwegian Cruise Line Holdings Ltd. Prior to the acquisition of Prestige, he served as Chief Financial Officer and Executive Vice President of Prestige Cruise Holdings, Inc. He helped launch Oceania Cruises in 2002 and has seen the company through the purchase of its initial three R-class vessels, the equity investment by Apollo Management, the acquisition and integration of Regent Seven Seas Cruises, the financing and delivery of Oceania Cruisesâ€™ Marina and Riviera new builds and the recent acquisition by Norwegian Cruise Line Holdings Ltd. Prior to joining Oceania Cruises, Montague operated a successful consulting practice focused on strategic planning and development of small to medium-sized companies. Previously, he held the position of Vice President Finance for Alton Entertainment Corporation, a brand equity marketer who was majority owned by the Interpublic Group of Companies. Montague holds a BBA in Accounting from the University of Miami.
CRUISE INDUSTRY PROFILES
Oceania Cruises 8300 NW 33rd Streetâ€˘ Miami, FL 33122 Website: www.oceaniacruises.com When it launched in 2003, Oceania Cruises created an entirely new segment of cruising with elegant mid-size ships, destination-rich itineraries, luxurious accommodations, world-class cuisine and exceptional anticipatory service, all at an extraordinary value. Today, Oceania Cruises visits more than 330 ports around the globe on five award-winning ships that provide guests the opportunity to enjoy an intimate, MS Marina refined and casually elegant travel experience. The leader in destination cruising, Oceania Cruisesâ€™ distinctive itineraries call on the perfect mix of must-see marquee, boutique and off-the-beaten-path ports. Multiple overnight calls afford an in-depth, enriching destination experience and allow travelers to immerse themselves in the cuisine, culture and history of the ports visited.
Fleet Statistics Name MS Insignia MS Marina MS Nautica MS Regatta MS Riviera
CRUISE INDUSTRY PROFILES
1998 2011 2000 1998 2011
824 1,250 824 824 1,250
30,277 66,084 30,277 30,277 66,084
P&O Cruises Richmond House, Terminus Terrace • Southampton SO14 3PN, UK Website: www.pocruises.com If you want your holiday to be extraordinary, you’ve come to the right place. Choose P&O Cruises, where the extraordinary happens every day. Imagine awaking to a new view each morning; enjoy service that is unlike anything on land; visit more beautiful and vibrant places in one holiday than most people see in years; dine in exclusive restaurants; do what you want, when you want. You can enjoy a spontaneous modern holiday. Or you can experience cruising with all the traditions. P&O’s quality of service and attention to detail let you experience a world that is both carefree and tailored to you.
You can explore the world with P&O at the same time as experiencing the very best of British heritage. Tate Modern and Tate Britain will be onboard various cruises offering Tate Talks and creative workshops. You can dine in restaurants created by Gary Rhodes and Marco Pierre White. Play Scalextric at Sea. And children can be entertained by Noddy and Mr. Bump from the Mr. Men show.
Fleet Statistics Name Adonia Arcadia Aurora Azura Britannia Oceana Oriana Ventura
2001 2004 2000 2010 2015 2000 1995 2008
688 1,800 1,840 3,096 4324 2,020 1,810 3,092
30,000 85,000 76,000 116,000 141,000 77,000 69,000 113,000
CRUISE INDUSTRY PROFILES
Princess Cruises 24305 Town Center Drive • Santa Clarita, CA 91355 • Phone: (661) 753-0000 • Fax: (661) 753-0133 Website: www.princesscruises.com
One of the best-known names in cruising, Princess Cruises first set sail in 1965 with a single ship cruising to Mexico. Today, the line has grown to become the third-largest cruise line in the world, renowned for innovative ships, an array of onboard options and an environment of exceptional customer service. A recognized leader in worldwide cruising, each year Princess offers approximately 1.3 million passengers the opportunity to escape to the top destinations around the globe aboard a fleet of modern vessels.
Princess offers more than 100 different itineraries and allows travelers the opportunity to literally cover the globe with sailings to all seven continents that call at approximately 350 ports and destinations around the world. Destinations include the Caribbean, Alaska, Panama Canal, Northern Europe, Mediterranean, Scandinavia & Russia, Mexican Riviera, South America, Australia & New Zealand, South Pacific, Hawaii, Tahiti, Asia, Africa, Canada & New England, and world cruises. Princess passengers can enhance their cruise experience through the Adventures Ashore® program, featuring nearly 4,000 in-port excursions worldwide, and the company's expanding cruise tour offerings enable passengers to combine their cruise with a full land tour.
Caribbean Princess Coral Princess Crown Princess Dawn Princess Diamond Princess Emerald Princess Golden Princess Grand Princess Island Princess Ocean Princess Pacific Princess Regal Princess Royal Princess Ruby Princess Sapphire Princess Sea Princess Star Princess Sun Princess
2004 2002 2006 1997 2004 2007 2001 1998 2003 1999 1999 2014 2013 2008 2004 1998 2002 1995
3,080 1,950 3,080 1,950 2,670 3,080 2,600 2,600 1,970 680 670 3,600 3,600 3,763 2,670 1,950 2,600 1,950
113,000 88,000 113,000 77,000 116,000 113,000 109,000 109,000 88,000 30,200 20,000 141,000 141,000 113,000 113,000 77,000 109,000 77,000
CRUISE INDUSTRY PROFILES
Princess Cruises Deanna Austin ~ Senior Vice President, Commercial Planning As Senior Vice President, Commercial Planning, Deanna leads the development of our fleet deployment, working to offer the most competitive itineraries to optimize the commercial appeal and prices paid for our cruises. She manages Market Planning, including strategic pricing, sales policies, and competitive analysis. As the head of Commercial Planning, she oversees all pricing initiatives, promotional programs, and inventory control. She has launched a number of new itineraries and deployments for Princess, including our first journey to Antarctica and the first mega-ship to sail in Asia. Recently, she played an integral part in Princess' Asia strategy, to open new Asia markets and develop new home ports in Japan, China and the rest of Asia. Deanna holds an MBA from California State University-Northridge, and a BA degree in marketing with a minor in French from the University of Utah. She and her family live in Southern California. Deanna joined Princess’ Market Planning department in 1987 and was named to her current position in 2014.
Crystal Morgan ~ Director, Deployment Planning As the Director of Deployment Planning for Princess Cruises, Crystal is responsible for the strategic deployment and itinerary planning for Princess Cruises’ fleet of 18 vessels. In this role, Crystal calls on over 20 years of cruise industry experience including 8 years as an onboard Shore Excursion Manager. Prior to joining the Deployment Planning department, Crystal worked within Princess’ Shore Operations group planning worldwide Shore Excursion and Logistics programs. Crystal holds a Bachelor’s degree in Business Management.
Jan Swartz ~ President Jan Swartz was appointed president of Princess Cruises in November 2013, after having served in a number of leadership roles with the company. Most recently, she served as executive vice president overseeing sales, marketing and customer service operations. Jan joined the company in 2001 as vice president of strategy and business development, but she has worked with Princess since 1997, first as an outside management consultant with the prestigious Bain & Company, where she evaluated Princess’ call center programs and distribution initiatives. She holds a MBA from Harvard Business School and a BA in Economics and English from the University of Virginia. Jan and her husband live in the Los Angeles area with their two children.
CRUISE INDUSTRY PROFILES
Pullmantur Cruises Calle de la Mahonia, 2, 28043 • Madrid, Spain • Tel: +34 902 09 55 12 Website: www.pullmantur.es With a history of over 40 years, Pullmantur is a hospitality group offering products in Europe and Latin America. The group is comprised of the following business units: cruises, tour operations, land circuits and city tours, MICE, regular and charter airline, and a retail network of travel agencies. Pullmantur, a leading company in Spain, offers vacation cruises onboard its modern fleet of ships, with a daily capacity of more than 12,000 passengers. As MS Empress a tour- operator, the company offers vacation packages to the Caribbean and land circuits in Europe and Africa. The group also runs Pullmantur Air with a fleet of four Boeing 747- 400 planes operating regular and charter flights to the Caribbean, and sub-charters to third parties, transporting half a million passengers a year. In its retail division, it integrates Nautalia Viajes with more than 200 points of sale in Spain. The group, headquartered in Madrid, employs over 7,000 professionals and has business delegations in Brazil and France - where it operates through the brand- Croisières de France -and commercial offices in Mexico and Portugal. The company currently generates more than 65% of its business in international markets and is the holiday choice for more than one million travelers per year worldwide. In 2006, the group was acquired by Royal Caribbean Cruises Ltd.
Fleet Statistics Name MS Empress MS Monarch MS Sovereign
1990 1991 1988
1,850 2,744 2,852
48,563 73,192 73,192
CRUISE INDUSTRY PROFILES
Regent Seven Seas Cruises 8300 NW 33rd Street • Miami, FL 33122 Website: www.rssc.com
Seven Seas Voyager
Regent Seven Seas Cruises® offers voyages to more than 250 ports around the continents. Our luxury vessels are designed for guests numbering in the hundreds rather than the thousands. The ambiance on board is personal, individual, accommodating and all ships share certain distinctions in accommodations, service, dining and amenities that elevate them to the lofty vantage point of our enviable six stars. From extended leisurely voyages with long, rejuvenating days at sea, to cruises that explore one coveted region of the world in depth, the ships of Regent Seven Seas Cruises are the most luxurious way to explore.
We are recognized as the world’s most inclusive luxury line with FREE Roundtrip Air, FREE Unlimited Shore Excursions, FREE Beverages throughout the ships, FREE Specialty dining and so much more. The accommodations are all suites, almost all boasting private balconies and voted the best at sea by experienced cruisers. As mid-size ships hosting only 490 or 700 guests, each offers the ideal setting for impeccable personalized service and access to intimate ports that larger vessels cannot reach. Three award-winning vessels include the all-suite, all-balcony, 700-guest Seven Seas Voyager® and Seven Seas Mariner®; and the all-suite, 90% balcony Seven Seas Navigator®.
Fleet Statistics Name Seven Seas Mariner Seven Seas Navigator Seven Seas Voyager
Year Built 2001 1999 2003
Pax Capacity 700 490 700
Tonnage 48,075 28,550 42,363
CRUISE INDUSTRY PROFILES
Royal Caribbean Cruises Ltd. 1050 Caribbean Way • Miami, FL 33132 • Phone: (305) 539-6000 • (800) 327-6700 • Fax: (305) 374-7354 Website: www.royalcaribbean.com Royal Caribbean provides a world-class vacation experience with a wide range of signature onboard amenities, entertainment, and award-winning family programming. The cruise line has a 40-year history of giving guests the Royal Advantage - the most innovative cruise ships, exciting itineraries to popular destinations, and world-renowned friendly and engaging Gold Anchor Service. Royal Caribbean International is part of Royal Caribbean Cruises Ltd., a global cruise vacation comAnthem of the Seas pany that also operates Celebrity Cruises, Azamara Club Cruises, Pullmantur, CDF Croisieres de France, as well as TUI Cruises through a 50 percent joint venture with TUI AG.
Adventure of the Seas Allure of the Seas Anthem of the Seas Brilliance of the Seas Enchantment of the Seas Explorer of the Seas Freedom of the Seas Grandeur of the Seas Independence of the Seas Jewel of the Seas Legend of the Seas Liberty of the Seas Majesty of the Seas Mariner of the Seas Navigator of the Seas Oasis of the Seas Quantum of the Seas Radiance of the Seas Rhapsody of the Seas Serenade of the Seas Splendour of the Seas Vision of the Seas Voyager of the Seas
2001 2010 2015 2002 1997 2000 2006 1996 2008 2004 1995 2007 1992 2003 2002 2009 2014 2001 1997 2003 1996 1998 1999
3,114 5,400 4,905 2,501 1,950 3,114 3,600 1,950 3,600 2,501 1,800 3,600 2,350 3,114 3,114 5,400 4,905 2,501 2,000 2,501 2,076 2,435 3,114
138,000 220,000 167,800 90,090 74,000 138,000 158,000 74,000 158,000 90,090 69,130 158,000 73,941 142,000 138,000 220,000 167,800 90,090 78,491 90,090 70,000 78,491 138,000
CRUISE INDUSTRY PROFILES
Royal Caribbean Cruises Ltd. Vina A. Adams ~ Procurement Manager, Food & Beverage In 1998 Vina joined Royal Caribbean Cruises Limited, in the Supply Chain Department, focusing on Food & Beverage Globally. Throughout her career at RCL, Vina held various positions in Food and Beverage, where she gained experience in commodities such as Produce, Dairy, Groceries, Coffee, Tea, & Beverage. Vina is responsible for sourcing products and negotiating contracts for Royal Caribbean International, Celebrity Cruises & Azamara Club Cruises. Vina is also responsible for developing local sourcing in the Caribbean & Latin America, and is very passionate about this area of responsibility. Vina recently completed WSET at Johnson and Whales University, and is currently pursuing her CSW. She was voted employee of the year in 1999 & 2013. She was awarded Supply Chain ahead of the Curve employee in 2012.
Christopher S. Allen ~ Associate Vice President, Global Deployment & Itinerary Planning Planning Christopher Allen is the Associate Vice President of Deployment & Itinerary Planning for Royal Caribbean International, Celebrity Cruises, and assists with Azamara Club Cruises. Christopher has been involved with Deployment and Itinerary Planning since early 2007 and has had the pleasure of partnering with many destinations within FCCA and globally. Christopher joined Royal Caribbean in 1997 and prior to his current role has held the position of Manager for Revenue Management as well as Director of Revenue Planning & Analysis. Prior to joining Royal Caribbean, Christopher held several roles in the commercial real estate field in Washington, D.C. Christopher grew up in the Washington, D.C. metropolitan area and holds an undergraduate degree in Political Science from Rollins College and an MBA from Crummer Graduate School of Business at Rollins College. Christopher and his wife and his triplet sons live in Miami, Florida.
Tom Anderson ~ Director, Global Product Development Tom Anderson is the Director of Global Product Development for Royal Caribbean International. He has been a part of the cruising industry since 1983, and started his career serving as Supply Officer in the United States Navy before taking on the role of Director of Onboard Revenue with Costa Cruises in 1988. With the experience and knowledge acquired at Costa Cruises, in 1995, Tom went on to work for Princess Cruises as Manager of Shore Excursions for the Caribbean, Mexico and Canada/New England regions. In 2002, he helped launch Destination Florida, and also became a partner in Destination Canada/New England, which was purchased by Intercruises in 2008. Tom remained at Intercruises for five years as Vice President of Shore Excursions before recently returning to his cruise line roots. Tom is originally from Philadelphia, Pennsylvania. He earned a Business degree and a Design degree from the University of Colorado/Boulder, before attending Office Candidate School in Newport, Rhode Island. Tom resides in Miami, Florida with his wife and has two children.
CRUISE INDUSTRY PROFILES
Royal Caribbean Cruises Ltd. Richard D. Fain ~ Chairman & CEO Richard D. Fain is Chairman and Chief Executive Officer of Royal Caribbean Cruises Ltd., the a global cruise vacation company that owns Royal Caribbean International, Celebrity Cruises, Pullmantur, Azamara Club Cruises and CDF Croisières de France, as well as TUI Cruises through a 50 percent joint venture. Together, these six brands operate a combined total of 43 ships with an additional six under construction contracts, and two on firm order. They operate diverse itineraries around the world that call on approximately 490 destinations on all seven continents. Fain became the cruise line’s Chairman and CEO in 1988. Prior to joining Royal Caribbean, Fain spent 13 years at Gotaas-Larsen Shipping Corp., a London-based owner and operator of cargo ships. Fain serves on the University of Miami’s Board of Trustees, board of the Posse Foundation and the Florida Council of 100. Fain is a former chair of the Miami Business Forum, the Greater Miami Convention and Visitors Bureau, the United Way of Miami-Dade and the Cruise Lines International Association (CLIA), an industry trade association representing nearly 17,000 affiliated travel agencies and the bulk of the world’s cruise lines. In 2010, Fain was honored with a Lifetime Achievement Award by Travel Weekly, the national newspaper of the travel industry. In 2004, Fain received the Ultimate CEO Award from the South Florida Business Journal and accepted the Ellis Island Medal of Honor from the National Ethnic Coalition Organization. He was inducted into the South Florida Business Hall of Fame in October 2004. Fain was presented one of France’s most distinguished awards, the Chevalier de la Légion d’Honneur (French Legion of Honor), and was named Commander, First Class, of the Order of the Lion by Finland. He received the Anti-Defamation League’s 2000 Distinguished Community Service award, was named the 1999 Statesman of the Year by the Wharton School Club of South Florida, as well as the 1998 Humanitarian of the Year by the American Red Cross of Greater Miami and the Keys. Fain holds a B.S. degree in economics from the University of California at Berkeley and a M.B.A. from the Wharton School of Business at the University of Pennsylvania. Fain and his wife, Colleen, have four children and five gorgeous grandchildren.
CRUISE INDUSTRY PROFILES
Royal Caribbean Cruises Ltd. Adam M. Goldstein ~ President & COO Adam Goldstein was named President & COO of Royal Caribbean Cruises Ltd. in 2014. Goldstein oversees the corporation’s shared services portfolio including HR, IT, Safety & Environment, Supply Chain Management, Corporate Communications, Government Relations, Commercial Development, Risk Management and Guest Port Services. Goldstein currently serves as Chair of Board of Directors of Cruise Lines International Association, or CLIA. Previously, Goldstein served as the National Chair of the Travel Industry Association of America (now U.S. Travel Association) in 2001 and has been inducted into the Travel Industry Hall of Leaders. Goldstein graduated with honors from Princeton University. He also has a law degree from Harvard University and an MBA with distinction from INSEAD, the European business school in Fontainebleau, France.
Federico Gonzalez-Denton ~ Associate Vice President, Government & Community Relations, Latin America & the Caribbean Federico Gonzalez-Denton is responsible for directing RCL's policies and objectives involving matters of government and community relations in the Caribbean and Latin American regions. His responsibilities include analyzing proposed legislative actions to determine the potential impact on the organization and develops RCL's positions for the Caribbean and Latin American regions. Federico has been responsible for legal and government relations at international, federal and state levels and has directed legal and/or government relations departments in organizations such as AARP and Wal-Mart. In addition to his government relations work he is a licensed attorney specialized in the maritime/admiralty field having worked in well respected maritime law firms in San Juan, Puerto Rico and New Orleans, Louisiana representing clients such as Chiquita Brands and Cargill. He earned a B.A. degree in Political Sciences from the University of Puerto Rico, a J.D. degree from the Inter-American University and a LL.M. in Maritime Law from Tulane University and he is admitted to practice before the U.S. Court of International Trade, the U.S. Court of Appeals for the First Circuit, the U.S. District Court for the District of Puerto Rico and the Courts of the Commonwealth of Puerto Rico. He currently serves as a Board Trustee at the Pan American Development Foundation (PADF) and as a Board Director at the Caribbean Tourism Organization (CTO).
Roberta Jacoby ~ Managing Director, Global Tour Operations Roberta Jacoby, a cruise industry veteran, serves as the Managing Director of Global Tour Operations. In that role since 2014, Jacoby is committed to delivering the best destination experiences for our guests. Jacoby’s previous experiences were with Carnival Cruise Line as Senior Vice-President of Hotel Operations overseeing all shipboard and onboard revenue operations including food and beverage, entertainment, shore excursions, photo, casino, spa and gift shop, along with crew training. as Senior Vice President of Corporate Special Projects, she advised on the high end brand, Seabourn Cruise Line and oversaw the transition of the company to Seattle. A recognized and highly respected hospitality and travel operations executive and corporate officer, Jacoby is well versed in both mass market and high end products. Roberta is also an officer on the Citizen’s Board at the University of Miami. CRUISE INDUSTRY PROFILES
Royal Caribbean Cruises Ltd. Kevin Johns ~ Account Manager, Product Development, Global Tour Operations Kevin joined Royal Caribbean in 2011 and manages the tour program in the "Saint" Caribbean islands, British Virgin Islands, Bermuda, South America, as well as the Alaska and Canadian Rockies Cruisetour program. Prior to managing the tour program, Kevin worked with the Global Product Development team to develop premium tours and events for Azamara Club Cruises and Celebrity Cruises.
Mike Jones ~ Vice President, Supply Chain Management Mike Jones is the Vice President of The Supply Chain Management for Royal Caribbean Cruises Ltd. He oversees procurement and a distribution process that supplies 46 ships globally. Prior to joining Royal Caribbean, Mr. Jones was responsible for Operations and Logistics at AlcatelLucent and prior to the Alcatel-Lucent merger, he ran Supply Chain at Lucent Technologies. Mr. Jones acquired his supply chain experience by leading various Factory, Procurement and Logistics activities in the Netherlands, Germany, France and United States. He also had responsibility for operations in the Far East and spent extensive time in China. Mr. Jones has held various Board of Director appointments in support of Lucent joint ventures in China and Ireland. He also served on the Massachusetts Telcom Board of Directors and is a current member of the Marine Hotel Association Board. Beyond Supply Chain experience, Mr. Jones also held corporate positions in Information Technologies and Finance. When not at work, Mike enjoys spending time with his family, playing golf, and spinning.
Paul Litvinov ~ Director, Food & Beverage Supply Chain Paul Litvinov has been recently appointed to lead Royal Caribbeanâ€™s North American Food & Beverage Procurement team. He is also responsible for the inventory management process onboard the companyâ€™s fleet supporting all RCL brands. He joined RCL in 2003 as an analyst for Supply Chain where he implemented a number of strategic initiatives in Marine and Hotel logistics planning & distribution. In 2006, he moved on to become Fuel Commodity Manager where he led the development of price risk management and sourcing optimization strategy. In 2010, Paul was promoted to the Director of Global Fuel Sourcing where his team extensively supported our international market development by significantly expanding fuel infrastructure in Australia and South America, as well as the competitive fuel options in the Caribbean, Florida, Europe and the Pacific NW. Paul has significant experience collaborating with regulators, NGOs, industry groups and port authorities around the world on various environmental, safety, and taxation issues. An expert in the commodities markets, Paul has diverse international business and financial background. His work experience include banking and transportation industries in New York, various enterprises in Europe and Russia, as well as military service. He is a graduate of Pace University, magna cum laude and Moscow State University.
CRUISE INDUSTRY PROFILES
Royal Caribbean Cruises Ltd. Marc Miller ~ Director, Deployment & Itinerary Planning Marc Miller joined Royal Caribbean 12 years ago as an analyst in revenue management, but has spent the last 9.5 years as part of the itinerary planning team. He now leads a small team focused on planning all deployments and itineraries for Royal Caribbean International & Celebrity Cruises worldwide. Marc is originally from Michigan and graduated from Michigan State University with Bachelors degree in Marketing. He later attended University of Miami where he completed a MBA with a concentration in International Business..
Marina I. Ondarza ~ Director, Port Business Development & Asset Management Marina Ondarza coordinates the implementation of port and mixed-use projects for Royal Caribbean Cruises Ltd (RCL); managing the commercial aspects of these projects; and overseeing the financial performance and operations of RCL’s portfolio of port investments. Marina and the RCL Commercial Development group design and implement large and small cruise infrastructure projects worldwide to support the deployment of the expanding RCL fleet. RCL has a multimillion port development pipeline in strategic markets around the world. Marina joined RCL in January 2015. Prior to joining RCL, she worked with several multinational companies developing corporate infrastructure projects at an international level. She is a native of Miami, FL and she holds a B.S. in International Relations from Florida International University, a Graduate Certificate in Administration & Management from Harvard University and a Master’s in Business from the ESCP (School of Commerce of Paris).
Megan Shaw ~ Account Manager, Global Tour Operations Megan Shaw is the Account Manager for the Caribbean and Canada New England ports for the Shore Excursion Programs at Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises. Megan has been with the company for 24 years. She started in the Reservations Department, moving on to Group and Incentive Sales and then to the Shore Excursions Department, where she has held several roles since 1997.
John F. Tercek ~ Vice President, Commercial and New Business Development Since 1999 John Tercek has created shoreside infrastructure projects and ventures to support Royal Caribbean Cruises Ltd.’s strategic growth objectives, including the development of port and commercial facilities. John Tercek was a partner in a Wall Street real estate investment firm in the 1980s before becoming a principal in several property development firms in the 1990s. His professional career includes financing and developing over US$1.5 billion of retail, residential and commercial properties, cogeneration power projects and port infrastructure projects in America, Europe and the Caribbean. Tercek holds a degree in economics from the University of Pennsylvania, and a J.D. degree from Fordham University Law School. He is a licensed attorney in New York State.
CRUISE INDUSTRY PROFILES
Royal Caribbean Cruises Ltd. Juan C. Trescastro ~ Vice President, Port Operations Juan C. Trescastro, a graduate of Columbia University, is a 17-year cruise industry veteran. He is the Vice President of Port Operations and Guest Port Services for Royal Caribbean Cruises Ltd. In his current position, he oversees all port operations in 475 ports in 107 countries worldwide for Royal Caribbean International, Celebrity Cruises Azamara Club Cruises and Pullmantur Cruises. Juan is also responsible for all guestsâ€™ services land-side in 46 turn ports worldwide. These consist of transfers and meet and greet services at the hotels, airports and piers. Juan is on the Board of Directors for sister brand Pullmantur Cruises. He is in charge of Cape Liberty Cruise Port LLC operations, located in Bayonne New Jersey. Juan is President of the Board of Directors for Kristi House, a charitable organization that coordinates the needs for children of sexual abuse.
Penny T. Zeilman ~ Account Manager, Regional Product Development, Global Tour Operations With many years involved with dive travel as an owner of a PADI 5 Star Dive Center in Florida, Penny first surfaced in the cruise industry as Shore Excursion Manager for Commodore Cruise Lines. Following her onboard experience with Commodore, Penny moved to luxury lines as Shore Excursion Manager on Radisson Seven Seas Cruises, where she stayed through the brand change to Regent Cruises. Penny came ashore as Senior Travel Concierge with Regent to assist in the setup and launching of this new and innovative concierge program. From Regent, Penny went on to Silversea Cruises where she spent several years creating new adventures for both the onboard programs as well as unique Concierge programs meeting the needs of individual travelersâ€™ desires for intimate, exclusive programs. Penny joined the dynamic team at Royal Caribbean Cruises Ltd in September 2013 where she enjoys the challenges of product development and managing the ever-evolving tour programs for Royal Caribbean Cruises Inc., Celebrity Cruises and Azamara Club Cruises.
CRUISE INDUSTRY PROFILES
Royal Caribbean International Michael Bayley ~ President & CEO, Royal Caribbean International Seasoned travel and hospitality executive Michael Bayley was named President & CEO of Royal Caribbean International, the world’s largest cruise brand, in December 2014. Bayley’s career with the brand’s parent company, Royal Caribbean Cruises Ltd. (RCL), spans 30 years. In his former role as President and CEO of Celebrity Cruises, Bayley delivered strong results while building the company’s “Modern Luxury” positioning, which resonated successfully with Celebrity’s sophisticated customer base Prior to that Bayley was Executive Vice President of Operations for Royal Caribbean International, where he oversaw the brand’s Hotel Operations; Marine Operations for Royal Caribbean International and Azamara Club Cruises; Land Operations for Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises, and Commercial Development for RCL. Prior to that, as RCL’s Executive Vice President, International, Bayley was responsible for the strategic international business development of three of the company’s cruise lines: Azamara Club Cruises, Celebrity Cruises and Royal Caribbean International. Over the course of just four years, he established 11 regional offices around the world, which now generate more than 50 percent of the corporation’s total revenue. Earlier, Bayley served as Senior Vice President, Hotel Operations for Royal Caribbean International, leading the worldwide hotel operations and onboard revenue of 21 cruise ships and 30,000 employees. Prior to that, he served as Chairman and Managing Director of Island Cruises plc, a joint venture cruise line and tour operator begun in 2002 by RCL and British tour operator First Choice Holidays. Bayley began his career with the company in 1981, working in a variety of shipboard and shoreside positions with increasing management responsibility, including that of Vice President of Total Guest Satisfaction, Fleet Operations. He also served as Vice President for Caesars Palace Hotel and Casino, one of the world’s largest premium gaming resorts, in Las Vegas. A native of the United Kingdom, Bayley graduated with a degree in business administration from the University of Bournemouth in England, and has attended management programs at Harvard Business School and Ross School of Business at the University of Michigan. He is a member of the board of SteamShip Mutual in London, U.K. Bayley has two children and lives in Miami, Florida.
CRUISE INDUSTRY PROFILES
Seabourn 300 Elliott Ave West • Seattle, WA 98119 • Tel: (866) 755-5619 • Website: www.seabourn.com
Seabourn is a company that provides ultra-luxury cruises on small, yacht-like ships to the most desirable destinations in the world. In the more than 20 years that Seabourn has served its guests, it has consistently been rated not only among the top cruise lines, but also among the world's premier vacation choices.
The key features that set Seabourn apart from other cruise lines are: • A superior level of personalized service made possible by our smaller ships, • Elegant, spacious all-suite accommodations, • Superb cuisine served in a style matching the finest restaurants ashore, • Exceptional delivery of a wide variety of intriguing destinations.
Seabourn Odyssey Seabourn Quest Seabourn Sojourn
2009 2011 2010
CRUISE INDUSTRY PROFILES
450 450 450
32,000 32,000 32,000
TUI Cruises Anckelmannsplatz 1 â€˘ 20537 Hamburg | Germanyâ€˘ Website: www.tuicruises.com
TUI Cruises is a joint venture between TUI AG and the international cruise ship company Royal Caribbean Cruises Ltd. The company, which was founded in April 2008, has its headquarters in Hamburg and has offered cruise holidays for the German-speaking market since May 2009. With its premium all-inclusive concept, TUI Cruises targets primarily couples and families for whom freedom, space, quality and individual service is the focus. The numerous service restaurants, spa and sports facilities, personal Nespresso machines in the cabMein Schiff 4 ins, spacious balconies and relaxation areas on the deck ensure that a holiday with TUI Cruises refreshes both body and soul. The Mein Schiff fleet will be expanded with two new ships in 2016 and 2017.
Fleet Statistics Name Mein Schiff 1 Mein Schiff 2 Mein Schiff 3 Mein Schiff 4
CRUISE INDUSTRY PROFILES
Year Built 1996 1997 2014 2014
Pax Capacity 1,870 1,866 2,500 2,500
Tonnage 76,552 77,713 99,526 99,526
TUI Cruises Tine Oelmann ~ Director Port Operations, Shore Excursions & Ground Operations Tine Oelmann has worked in the shipping business for more than 25 years. Starting working for ferry lines she changed to the German premium cruise line Peter Deilmann in 1993. After some years in Sales she changed to the Shore Excursion department. After 10 years she changed to the German port agency Sartori & Berger. The port agency offered a one-stop-shopping business including the classic agency service as well as ground handling and shore excursion services. As Manager Groundhandling & Shore Excursions Tine Oelmann developed and expanded the business continuously in 4 years handling nearly all cruise lines calling Germany. In April 2008 she joined the start up of the new branch TUI Cruises from the very beginning and is now responsible for all land based services as Director Port Operations, Shore Excursions & Groundhandling.
Jens Kroeger ~ Head of Shore Excursions Jens Kroeger has been with TUI Cruises almost from the very beginning. After first working experiences in the reservations department at Hapag Lloyd Cruises for 1,5 years, he joined their flagship MS Europa and discovered the world for more than 3,5 years working in the Shore Excursion Department. Returning to Germany with a vast and profound destination knowledge, he continued studying and finished his Bachelor of Tourism before commencing working for the Start Up enterprise TUI Cruises as Shore Excursion Manager. His appointment as Head of Shore Excursions followed in November 2011 and since then Jens has been responsible for all shore excursions, Bike and Golf excursions worldwide.
Nancy Rauter ~ Shore Excursion Manager Nancy Rauter has once absolved an apprenticeship as a travel agent. She has been working in travel agencies for 3 years. Since then she was interested in the Cruise line business. She wanted to develop and started studying at the University of Applied Sciences in Bremerhaven, Germany the course Cruise Industry Management and graduated with the Bachelor of Arts in 2009. Before and during her studies she used to work as a Tourguide three contracts on ships of the AIDA fleet. After her graduation from University she started a trainee program for six months at TUI Cruises in Hamburg in the Shore Excursion and Groundhandling department and got an employment afterwards. For the first 1.5 years she was responsible for Shore Excursions in Norway, Baltic Sea and Great Britain such as passenger turnarounds. After the department grew bigger Nancy decided to stay with Shore Excursions and is now responsible for the purchase of Excursions in the Caribbean and Central America.
Marcus Puttich ~ Head of Port Operations Marcus Puttich, a certified ship agent by the Hamburg Chamber of Commerce, started his career in the port agency department of Biehl & Company in the ports of Houston and New York. Before joining TUI Cruises in January 2014, Marcus received the degree Bachelor of Arts in Cruise Industry Management from the Bremerhaven University of Applied Sciences and graduated with a Master of Science with Distinction in Maritime Operations from the Liverpool John Moores University. Marcus currently holds the position of Head of Port Operations at TUI Cruises.
Thomas Rucht ~ Port Operations Manager Thomas Rucht, State-certified business economist, was trained in the hospitality industry and started his seagoing career with Hapag-Lloyds elegant liner EUROPA. After this, he changed to Viking River Cruises for some seasons. Overall, he has worked in the Cruise and River Cruise Industry for more than 15 years. Before joining TUI Cruises in April 2009 he was doing recruiting for top level positions on board major cruise lines. Thomas currently holds the position of Port Operations Manager at TUI Cruises. CRUISE INDUSTRY PROFILES
CRUISE INDUSTRY PROFILES
Puerto Rico Boasts Air Access Gains; Looks to Boost Homeport Puerto Rico continues to experience gains in air access, adding seats that are key to fostering the growth of homeport operations in San Juan. With recent improvements to San Juan’s Luis Muñoz Marín International Airport, the Island is well positioned to increase homeport business. While air traffic at San Juan Airport had declined to just under 8 million in 2011, it has rebounded 10% since and the airport is expected to surpass 8.8 million passengers in 2015, with further increases in 2016. The airport has retained its title as the largest international airport of the Caribbean and boasts a strong growth perspective. For the cruise industry San Juan remains one of the largest ports of the Western Hemisphere, with a unique split role between homeport and transit port. Recent traffic numbers have been quite encouraging, as total passengers increased 24.8% in fiscal year 2015, setting a new record of 1,509,283. Transit passengers grew 31.7% and homeport passengers increased 12.1%. In fiscal year 2015-16, San Juan will welcome more than nine new based ships from cruise lines such as Carnival Cruise Line, Celebrity Cruises, Royal Caribbean International, Crystal Cruises, SeaDream Yacht Club, Silversea and Windstar. Additionally, Disney Cruise Line will use San Juan as a homeport for the second straight season. And future seasons
are already creating buzz: in 2016-2017 and for the first time in over ten years, Norwegian Cruise Line will base Norwegian Gem in San Juan. In order to sustain and grow homeport traffic, the Puerto Rico Tourism Team works in close tandem with airport operator Aerostar to ensure levels of available seats match the demand generated by cruise passengers. In the past two years, several airlines have begun or increased service to San Juan. Airlift from the United States, Puerto Rico’s most important source of tourism, continues to expand. Several stateside airlines have increased operations in Puerto Rico in recent years. Affordability continues to be a key priority, and the entry of Southwest Airlines to the Island in 2013 has helped keep airfare costs down for cruise customers. The Texas-based airline flies from San Juan to Baltimore, Orlando and Tampa with roughly nine daily flights. In 2014, the airline added seasonal Saturday service from Houston Hobby, and the success of the flight ensured its extension to year-round operations in 2015. Sun Country, which provides non-stop service from Minneapolis in the winter season, has entered the Fort Myers, FL-San Juan market with three weekly frequencies. Additionally, American Airlines added an eighth daily flight from Miami, providing vast connectivity from points in North and South America. CRUISE INDUSTRY PROFILES
Furthermore, connections between Puerto Rico and key international markets continue to develop. Today, the European market is now better connected to Puerto Rico; this winter, San Juan will receive up to eight weekly non-stop flights from six cities in Europe. Condor flies a weekly frequency from Frankfurt, a growing market important to the cruise business. Furthermore, Air Europa began flying from Madrid to San Juan two times a week in May 2014. The airline also launched a codeshare with Seaborne Airlines to offer daily service from Madrid to San Juan via Santo Domingo. The Spanish carrier flies to San Juan via Madrid from many important cities in Europe and the Middle East. In November 2015, low-cost long-haul carrier Norwegian Airlines will add San Juan as their first destination in the Caribbean. The airline will fly one non-stop weekly frequency from its gateways in Copenhagen, Oslo and Stockholm, plus two weekly frequencies from London Gatwick. It will be the first time Scandinavia has non-stop scheduled access to the Caribbean. Pricing is very competitive, as Norwegian has adapted the low-cost model to longhaul, making it ideal for passengers flying to board a cruise in San Juan. Norwegian is currently the ninth largest airline in Europe and will operate long haul flights with brand new Boeing 787 Dreamliner equipment with a capacity of 291 seats. Air access gains have not been limited to the American and European markets. From Latin America, Avianca added a fifth weekly flight from BogotĂĄ, offering vast connectivity throughout South and Central America. The airline also opened a VIP Lounge in Concourse C at the San Juan International Airport. Volaris, Mexicoâ€™s second largest airline,
CRUISE INDUSTRY PROFILES
added two weekly non-stop flights between San Juan and Cancun this summer, with connectivity from Mexico City, a major cruise feeder market. Copa Airlines continues to fly 17-19 weekly frequencies to San Juan from its Panama hub. The island also has non-stop service from Canada with Air Canada and Westjet from Toronto. The Puerto Rico Tourism Company is identifying other opportunities for non-stop service from Canada, realizing the importance of this market for cruise business. These improvements make San Juan the ideal homeport for the Caribbean region. The destination is also diversifying its shore excursion and pre and post offering While tours to popular locations such as Old San Juan, or El Yunque Rainforest are traditional choices for first-time visitors, recent growth in the tourism industry has encouraged the creation and development of new tours and attractions, thus solidifying the destination by keeping the product fresh and exciting, even after several visits. Whether is paddleboarding in the Condado Lagoon, a VIP helicopter ride over San Juan, foodie tours or some of the new museums opening up in the area, the cruise passenger has a plethora of options in port. No other destination in the Caribbean offers guests a wider range of attractions to enjoy and experience regardless of whether they are staying for a couple of hours or overnight at port. These air access improvements, plus unique legislated incentives to keep Puerto Rico for the cruise industry and continued efforts to ensure world-class service from all stakeholders make Puerto Rico a leading candidate for further homeport business.
4 Ports, 7 Berths, Unlimited Shore Side Fun The U.S. Virgin Islands is America’s Caribbean destination with unique experiences on each island. With a combined four ports on St. Croix and St. Thomas and seven total berths, the Territory has plenty to offer cruise passengers. Once travelers step off their vessels, they are greeted with top-tier shopping, beaches, attractions and diverse culinary offerings. Each island tells its own story. Get Hooked on St. Croix Passengers will arrive in one of St. Croix’s two “twin cities” – at the Ann E. Abramson Marine Facility in Frederiksted, or at the Gallows Bay Dock near Christiansted. From the colonial architecture and Danish street names to the island’s cuisine and cultural traditions, visitors can discover lasting remnants from the two centuries of Danish rule in 94
CRUISE INDUSTRY PROFILES
both towns. Frederiksted and Christiansted offer unique experiences for visitors, and there is plenty of fun to be had in between. Shoppers will love Christiansted’s colorful streets full of both chain and locally-owned shops. One of the perfect St. Croix mementos is the customdesigned Crucian Hook Bracelet found at Sonya LTD. The 45-year-old island tradition symbolizes the wearer’s search or success in finding true love, dependent on the direction the hook faces. Exquisite, hand-made jewelry can also be found at ib designs and other shops nestled in St. Croix’s north shore town. History buffs flock the main cruise port town of Frederiksted in search of clues from the “Big Island’s” seven-nation influenced past. One of the
first sights cruise passengers see when they dock is the massive red Fort Frederik, located west of the pier. The fort, built in the 18th century, is now part of the National Park Service. A short drive away is the St. Croix Landmarks Society’s Estate Whim Museum, a restored 18th-century sugar plantation. The museum offers guests a glimpse into the impact of Denmark’s colonial reign through tours of the great house and surrounding sugar factory ruins. Adventurers will find plenty to keep them busy on St. Croix. Hop on a sailboat to nearby Buck Island and snorkel its world-renowned underwater trail, one of the few Underwater National Monuments in the National Park System. Hike through the west end’s vast rainforest or down to ancient tide pools on the north shore. Kayak within the Salt River Bay National Historical Park where Christopher Columbus first landed in 1493. Strap on your tank and scuba dive five unique types of sites in one
destination – pier, reef, shipwreck, shore and wall. Visitors can even jump into an ATV and cruise St. Croix’s rolling hills. With new restaurant openings and culinary attractions in 2015, experiences abound for foodies visiting St. Croix. Sample Danish cuisine at 40 Strand Eatery or St. Croix farm-fresh meals at Zion Modern Kitchen. Enjoy truly authentic Crucian bites like kallaloo and conch in butter sauce at food trucks or local establishments like La Reine Chicken Shack or Harvey’s Restaurant. For visitors that want to see where it all comes from, stop by certified organic Ridge 2 Reef Farm or Art Farm for a hands-on farm tour. The island’s green hills create quite the backdrop for the farm lands. Also, don’t miss unique experiences at two different rum distilleries on one island – the family-run Cruzan Rum Distillery and Diageo’s Captain Morgan Visitor Center.
CRUISE INDUSTRY PROFILES
Get Lost on St. Thomas With all that is available for cruise passengers, it’s easy to get lost on St. Thomas. Whether the port of call is the West Indian Company Dock or Crown Bay Marina, passengers arrive on St. Thomas right in the thick of the action. Similar to St. Croix, the island’s Danish influence is immediately evident in the architecture scattered across the picturesque hills and waterfront. In between the historic buildings, visitors will find plenty of modern fun with attractions, tours and unlimited culinary options. With a $1,600 duty free shopping allowance – double that of other Caribbean islands–and streets lined with shops, shopaholics will fall in love with St. Thomas. While downtown Charlotte Amalie, a short drive from the West Indian Company Dock and Crown Bay Marina, is the main hub for shopping, there are also a variety of shops in Havensight, Red Hook and Yacht Haven Grande. The high duty free allowance gives visitors the chance to take advantage of top-of-the-line jewelry, electronics, fragrances, alcohol and souvenirs across the island. St. Thomas offers a variety of options that suit each visitor’s own beach personality. Visitors flock to Magens Bay and Morningstar Beach for their amenities, watersports rentals, food, beverages and unparalleled beauty. But cruise passengers seeking more peace and quiet will love spots like 96
CRUISE INDUSTRY PROFILES
Coki Beach, which offers one of the best shore dives in the USVI, and Smith Bay Park, which offers an amazing view of the many islands that lie off the east end of the island. Those who want to immerse themselves with the locals should pay a visit to Vessup Bay or Brewers Bay. When it comes to dining, there’s something for everyone on St. Thomas. Those who want to devour authentic local cuisine will love places like Gladys’ Café, Cuzzins Restaurant or Petite Pump Room, where treats like conch fritters and sweet potato mash are never-ending. High-end seaside dining can be found at Grande Cruin Yacht Haven Grande, Oceana in Frenchtown or Sunset Grille at Secret Harbour Beach Resort. Visitors craving fresh Caribbean seafood should head to Hook, Line and Sinker or Caribbean Fish Market. Visitors seeking an active stay on St. Thomas will find a lot of available options. Tree Limin’ Extreme offers the only zip line tour in the USVI, with beautiful views of endless green hills and outlying islands. Virgin Islands Ecotours offers kayaking, hiking and snorkeling tours of hidden mangroves and historic Hassel Island. St. Thomas also offers plenty in the way of water sports – from kite boarding to stand- up paddle boarding to evenflyboarding. To learn more about the U.S. Virgin Islands and its ports, visit: www.viport.com, www.visitusvi.com or www.wico-vi.com.
THERE ARE PORTS OF CALL, AND THOSE THAT BECKON. Sail to a cruise destination that’s as pleasurable for you as it is your passengers. The four ports of the U.S. Virgin Islands feature seven berths with fully established accommodations designed to attend to all of your vessel’s needs. While ashore, your passengers will be overcome with our alabaster beaches, great shopping, and unique cultural and culinary attractions. For more information on the ports of the U.S. Virgin Islands, visit www.viport.com and www.wico-vi.com.
FREDERIKSTED, ST. CROIX
WEST INDIAN COMPANY, ST. THOMAS
GALLOWS BAY DOCK , ST. CROIX
CROWN BAY, ST. THOMAS
©2015 U.S. Virgin Islands Department of Tourism
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The 2015 Cruise Industry Profiles and Highlight Issue features a who’s who in the cruise industry and contains cruise executive profiles and...
Published on Sep 28, 2015
The 2015 Cruise Industry Profiles and Highlight Issue features a who’s who in the cruise industry and contains cruise executive profiles and...