What’s Inside Introduction
We know you work hard every day to achieve your personal and professional goals. Since your health and wellness are key to meeting these goals, we are pleased to offer a comprehensive benefits package that supports your health, mind and body. May you always be Working Towards Wellness!
Read this guide to learn more about these and other benefits. You may only enroll for or make changes to your benefits during Open Enrollment (OE) or when you have a Qualifying Life Event (QLE) (see page 4). Your
If you (and/or your dependents) have Medicare or will become eligible for Medicare in the next 12 months, federal law gives you more choices for your prescription drug coverage. Please see Important Notices for more details.
Your benefits program offers medical coverage options. To help you make an informed choice, review each plan’s Summary of Benefits and Coverage available from Human Resources.
Contacts
www.mycigna.com
www.guardianlife.com
https://flexservices.higginbotham.net
Employee Response Center
Eligibility
Who is Eligible for Benefits
STATUS
Eligibility
Enrollment
Coverage Begins
• Regular, full-time employee
• Working an average of 30 hours per week
• Enroll by the deadline given by Human Resources
• First of the month following or coinciding with date of hire
• Regular, full-time employee
• Working an average of 30 hours per week
• Enroll during OE or when you have a QLE
• OE: Start of the plan year
• QLE: Ask Human Resources
Dependent(s)*
• Your legal spouse
• Child(ren) under age 26 regardless of student, dependency, or marital status
• Child(ren) over age 26 who are fully dependent on you for support due to a mental or physical disability and who are indicated as such on your federal tax return
• You must enroll the dependent(s) at OE or for a QLE When covering dependents, you must enroll for and be on the same plans
• Based on OE or QLE effective dates
* Proof of dependents may be required. Enrolling an ineligible dependent may result in disciplinary action, including termination. If a dependent becomes ineligible during the plan year, contact Human Resources at 713-480-9655.
Qualifying Life Events
You may only change coverage during the plan year if you have a QLE, such as:
Change in employment status affecting benefits
Significant change in cost of spouse’s coverage
How to Enroll
First Time Users
1. If this is your first time to log in, click New User Registration Once you register, use your username and password to log in.
2. Enter your personal information and company identifier (c-pa) and click Next
3. Create a username (work email address recommended) and password, then check the I agree to terms and conditions box before you click Finish
4. If you used an email address as your username, you will get a validation email to that address to log in and begin the step-by-step enrollment process.
Returning Users
Go to www.benefitsinhand.com
1. Click Start Enrollment
2. Confirm or update your personal information and click Save & Continue
3. Edit or add dependents, if needed, then click Save & Continue
4. Follow the steps on the screen for each benefit to select or decline coverage. To decline coverage, click Don’t want this benefit? and select the reason for declining.
5. When you finish making your benefit elections, review the summary of your selections. If they are correct, click the Click to Sign button to complete and submit your enrollment choices. Your enrollment will not be complete until you click the Click to Sign button.
Medical Coverage
Protects you and your family from major financial hardship in the event of illness or injury.
Medical Provider:
Medical Plan
• The Bronze Plan is a PPO plan with an individual in-network deductible of $6,000, and a family in-network deductible of $12,000. An HRA reimbursement of $2,000 is available once $1,000 of the deductible has been met.
• The Silver Plan is a PPO plan with an individual in-network deductible of $3,000, and a family in-network deductible of $6,000. An HRA reimbursement of $1,000 is available once $500 of the deductible has been met.
• The Gold Plan is a PPO plan with an individual in-network deductible of $1,500, and a family innetwork deductible of $3,000.
Preferred Provider Organization (PPO)
A PPO allows you to see any provider when you need care. When you see in-network providers for care, you will pay less and get the highest level of benefits. You will pay more for care if you use non-network providers. When you see in-network providers, your office visits, urgent care, and prescription drugs are covered with a copay and most other network services are covered at the deductible and coinsurance level.
Cigna
Medical Benefits Summary
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Health Reimbursement Arrangement
Cooper/Ports America, LLC provides a Health Reimbursement Arrangement (HRA) to help offset your out-of-pocket health care costs. An HRA is an employerfunded account provided for you if you enroll in the Bronze or Silver medical plan.
How Your HRA Works
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Your HRA is funded entirely through Cooper/Ports America, LLC contributions. You must be enrolled in the Bronze or Silver Plan to receive the funds.
You can use the HRA to help cover outof-pocket costs if those costs apply toward your deductible (e.g., doctor visits, diagnostic tests, and prescription drugs).
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You can use your HRA to pay for a qualified medical expense for you or your covered spouse and dependents if it is not reimbursed from another source (e.g., another group health insurance plan or if you take a tax deduction for those expenses).
How an HRA Can Work for You and/or Your Family
After you meet the required minimum portion of your specified plan, the company will reimburse you a onetime amount through the HRA:
Bronze Plan Employees must meet at least $1,000 of their deductible to apply for reimbursement up to a maximum of $2,000.
Silver Plan
must meet at least $500 of their deductible to apply for reimbursement up to a maximum of $1,000.
Gold Plan Employees enrolled in the Gold plan are ineligible for reimbursement
How to Submit Claims
Submit your Explanation of Benefits (EOB) along with the Higginbotham Claim Form (available in BenefitsInHand).
• Email flexclaims@higginbotham.net
• Fax 866-419-3516
Cigna Resources
Cigna Member Portal
The myCigna secure member portal is your one-stop shop for access to all Cigna health plans, including your benefits. Key features include tracking claims, accessing digital ID cards, locating in-network providers, accessing cost-comparison tools, and reviewing coverage details .
myCigna Mobile App
Download the myCigna app to your smartphone or tablet so you can access and organize your plan benefits information on the go. It is also available in Spanish.
Health Information Line
Visit www.mycigna.com to register.
Speak to a nurse anytime to get answers and recommendations based on your specific health situation. Call the number on the back of your medical ID card for 24/7 access to the Health Information Line
Health Care Advocacy
Cigna One Guide makes it easier for you to be your healthiest in mind and body. By contacting the Cigna One Guide team, you get personalized, proactive customer service support anytime day or night for help to:
• Resolve health care issues
• Save time and money
• Understand your benefits
• Find in-network providers
• Get cost estimates
• Understand billing
• Navigate complex health situations
• Learn about incentives and rewards
• Connect with a nurse
Cigna Programs and Resources
These programs and resources are available to those enrolled in a Cigna medical plan. They can be accessed at www.mycigna.com or by calling the number on the back of your Cigna ID card.
Emotional Well-being Support
Cigna’s member-only assistance program and digital tools are available to improve your emotional well-being and help manage life events. Resources include Happify, iPrevail, face-to-face appointments, counseling by phone, and legal and financial consultations. Access these benefits directly at www.mycigna.com at no additional cost.
Mental Health Apps
iPrevail Get online mental health support 24/7 with lessons, activities, on-demand coaching, and support groups.
Talkspace
Complete a brief survey and get matched with three potential licensed therapists. You can send unlimited messages or schedule live video sessions with the therapist you choose.
Healthy Rewards
This program offers discounts on health and wellness programs and services. Get discounts on Active&Fit fitness club memberships, vision and hearing care, health and wellness products, weight management and nutrition support, and more. Visit www.cigna.com/ discoverhealthyrewards or call 800-258-3312 for details.
Omada – Diabetes
• Go to
• Go to www.mycigna.com and click on the Happify link
• Download the Happify app
• Go to www.talkspace.com/cigna
• Download the Talkspace app
Cigna Healthy Babies
Texting minutes billed in 60-minute increments
Get prenatal to post-delivery support with the Cigna Healthy Babies program. Maternity specialists are available by phone 24/7 to help with everything from morning sickness to maternity benefits. Call the number on the back of your Cigna ID card to speak with a specialist, or download the Cigna Healthy Pregnancy app
If you meet eligibility criteria, Cigna offers a personalized diabetes prevention program to you at no additional cost through Omada. The 16week program includes a digital platform and scale, access to professional coaches, online peer support groups, and interactive online training sessions focused on healthy eating, physical activity, sleep, and stress. Learn more at www.go.omadahealth.com/omadaforcigna
Cigna Programs and Resources
RecoveryOne
This virtual musculoskeletal program delivers comprehensive care for back, joint, and muscle conditions via smartphone, tablet, or computer. Recover from the convenience of home with easy access to guidance from licensed physical therapists, on-demand exercise therapy, and one-on-one health coaching for your specific condition. Get started at www.recoveryone.com/start
Express Scripts
Cigna’s home delivery pharmacy delivers maintenance medications to your home at no extra cost. Maintenance medications are ones you may take regularly to treat ongoing health conditions such as asthma, diabetes, and high blood pressure. You can get a 90-day supply at one time. There are three ways you can transfer to Express Scripts:
GoodRx
Cigna partners with GoodRx to give you the best price on your generic prescriptions when filled at an in-network retail pharmacy. When you present your Cigna ID card at the pharmacy, the system will automatically scan your pharmacy benefits and GoodRx so you pay the lowest price available.
IdentityForce
This resource offers identity monitoring, restoration, and response services to help protect you from identity theft. IdentityForce is available at no additional cost as part of your Cigna medical plan for you and any child(ren) living in your home up to age 18. Family coverage for adults in your home is available for purchase. To enroll, visit https:// cigna.identityforce.com/starthere or call 833-580-2523.
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Log in to the myCigna app or at www.mycigna.com and click the Prescriptions tab, then My Medications
Ask your doctor to electronically send a 90-day prescription (with refills) to Express Scripts Home Delivery.
Call Express Scripts Pharmacy at 800-835-3784
Wellbeing Solution
This solution, offered in partnership with Virgin Pulse, helps you reach your health goals in a variety of ways. Access the platform through www.mycigna.com to set up your profile, complete your health assessment, view customized resources, track healthy habits, complete online coaching modules, sync-up wearable fitness devices, and more.
Cigna Programs and Resources
Cigna Pathwell Bone and Joint
This program helps assess bone and joint pain and manage it with nonsurgical options or surgery. It combines designated providers, clinical expertise, coordinated support, and intuitive digital tools to provide the right care for you at no additional cost. Visit www.mycigna.com or call 877-505-5875.
Member Choice Cigna 90 Now Program
Cigna allows you to choose what major retail pharmacy chain you want in your network: CVS or Walgreens. Both networks offer 30-day and 90-day fill options with access to a variety of in-network retail pharmacies. You may change your anchor pharmacy once per plan year at www.mycigna.com or on the myCigna app
Cigna Pathwell Specialty
If you need specialty medication to treat a complex medical condition, Cigna Pathwell Specialty offers the support you need, including providers and specialty medications that are covered under the Cigna medical benefit. Some restrictions apply for the medications to be covered. For infused or injected medication needs, go to www.cigna.com/ pathwellspecialty to find Cigna Pathwell Specialty network providers. In-home infusions with the help of a licensed nurse are available. Call 877-505-3681 to speak with a Cigna specialty care manager.
Health Assistant
Cigna’s online Health Assistant helps you reach big health and wellness goals in small, easy-to-do steps. Choose a program that aligns with your health goals, and get personalized activities and a weekly plan that is fun and motivating. A variety of programs are available to help with losing weight, coping with the blues, managing chronic illness, and more. Enroll at www.mycigna.com
Cigna Programs and Resources
Cigna Resources
Your Cigna health plan offers a variety of resources to help you better understand and use your benefits.
• Virtual Benefits Education Website – Get helpful videos, cost estimates, health care options, virtual assistants, and online support, including how to access Cigna’s One Guide concierge service.
For 24/7 benefits assistance, call 800-564-7642 or access www.mycigna.com
Personal Nutrition Expert
Cigna Foodsmart provides personalized nutrition support to help you make healthier food choices. You can access meal planning tools, grocery guidance, and one-on-one support from registered dietitians to help manage health conditions, improve overall wellness, and build sustainable eating habits—all at no additional cost with your Cigna plan.
Visit Foodsmart.com/members/cigna-healthcare
Cigna Digital ID Card
You have one ID card for both your pharmacy and medical needs. Cigna no longer issues printed and mailed ID cards (digital and physical cards are available by request through the myCigna app).
How to Access Your Digital ID Card
1. Log in at www.mycigna.com or the myCigna app
2. Click or tap ID Cards
3. View your card, as well as any dependents’ card(s).
4. Email cards directly to doctors.
5. Save your digital ID cards to your digital wallet.
Telemedicine
Allows 24/7/365 access to boardcertified doctors from your mobile phone or computer.
Your medical coverage offers telemedicine services through MDLIVE . Connect anytime day or night with a board-certified doctor via your mobile device or computer for the same or less cost than a visit to your regular physician.
While telemedicine does not replace your primary care physician, it is a convenient and cost-effective option when you need care and:
• Have a non-emergency issue and are considering an after hours health care clinic, urgent care clinic, or emergency room for treatment
• Are on a business trip, vacation, or away from home
• Are unable to see your primary care physician
When to Use Telemedicine
Telemedicine providers can treat an assortment of conditions, including:
PRIMARY CARE
• Preventive care
• Wellness screenings
• Chronic condition management
BEHAVIORAL/MENTAL HEALTH
• Addictions
• Bipolar disorders
• Depression
• Eating disorders
DERMATOLOGY
• Acne
• Eczema
URGENT CARE
• Sore throat
• Headache
• Earache
• Fever
• Grief/Loss
• Panic disorders
• Parenting issues
• Psoriasis
• Rosacea
• Cold/Flu
• Bronchitis
• Allergies
• Stomachache
Do not use telemedicine for serious or life-threatening emergencies.
• Lab work
• Diagnostic tests
• Postpartum depression
• Stress
• Trauma/PTSD
• Suspicious spots
• And more
• Urinary tract infection
• Pink eye
• Rashes
Did You Know?
Your regular provider may offer telemedicine services, so it is best to ask now and know what your options are before you need care. Costs may differ from MDLIVE services.
Health Care Options
Becoming familiar with your options for medical care can save you time and money. HEALTH CARE PROVIDER
Non-Emergency Care
Access to care via phone, online video, or mobile app whether you are home, work, or traveling; medications can be prescribed
Telemedicine
24 hours a day, 7 days a week
Generally, the best place for routine preventive care; established relationship; able to treat based on medical history
Doctor’s Office
Office hours vary
Usually lower out-of-pocket cost than urgent care; when you can’t see your doctor; located in stores and pharmacies
Retail Clinic
Hours vary based on store hours
When you need immediate attention; walk-in basis is usually accepted
Generally includes evening, weekend and holiday hours
Urgent Care
Life-threatening or critical conditions; trauma treatment; multiple bills for doctor and facility
24 hours a day, 7 days a week
Services do not include trauma care; can look similar to an urgent care center, but medical bills may be 10 times higher
• Allergies
• Cough/cold/flu
• Rash
• Stomachache
• Infections
• Sore and strep throat
• Vaccinations
• Minor injuries/sprains/strains
• Common infections
• Minor injuries
• Pregnancy tests
• Vaccinations
15 minutes
• Sprains and strains
• Minor broken bones Small cuts that may require stitches
• Minor burns and infections
• Chest pain
• Difficulty breathing
• Severe bleeding
• Blurred or sudden loss of vision
• Major broken bones
4+ hours Freestanding
24 hours a day, 7 days a week
• Most major injuries except trauma
• Severe pain
Flexible Spending Accounts
Allows you to set aside pretax dollars from each paycheck to pay for certain IRS-approved health and dependent care expenses. We offer two Flexible Spending Accounts, administered by Higginbotham.
Health Care FSA
The Health Care FSA covers qualified medical, dental, and vision expenses for you or your eligible dependents. You may contribute up to $3,400 annually to a Health Care FSA, and you are entitled to the full election from day one of your plan year. Eligible expenses include:
• Dental and vision expenses
• Medical deductibles and coinsurance
• Prescription copays
• Hearing aids and batteries
You may not contribute to a Health Care FSA if you enrolled in a High Deductible Health Plan (HDHP) and contribute to a Health Savings Account (HSA).
Dependent Care FSA
The Dependent Care FSA helps pay expenses associated with caring for children under age 13 and elder dependents so you or your spouse can work or attend school full-time.
DEPENDENT CARE FSA GUIDELINES
• To be eligible, you (and your spouse, if married) must be gainfully employed, looking for work, a full-time student, or incapable of self-care.
• You can use funds for daycare or babysitter expenses for your children under age 13, but only for the part of the year when the child is under 13.
• Only day camps – not overnight camps – can be considered for reimbursement.
• You can use funds for care of a spouse or dependent of any age who spends at least eight hours a day in your home and is mentally or physically incapable of self-care.
• The dependent care provider cannot be your child under age 19 or anyone claimed as a dependent on your income taxes.
Refer to page 14 for a list of qualified FSA expenses
Important FSA Rules
• The maximum per plan year you can contribute to a Health Care FSA is $3,400.
• You cannot change your election during the year unless you experience a QLE.
• Your Health Care FSA debit card can be used for health care expenses only. It cannot be used to pay for dependent care expenses.
• You can continue to file claims incurred during the plan year for another 73 days (up to March 15).
• The IRS has amended the “use it or lose it” rule to allow you to carry over up to $680 in your Health Care FSA into the next plan year. The carryover rule does not apply to your Dependent Care FSA.
Flexible Spending Accounts
Plan Comparison
ACCOUNT TYPE
Health Care FSA
You have access to all your FSA funds right away.
Dependent Care FSA
Reimbursement is limited to the total amount deposited in your account at that time.
$7,500 (single parent filing head of household; or married filing jointly)
$3,750 (married filing separately)
For more information
• Visit https://flexservices.higginbotham.net
• Call 866-419-3519
• Email flexclaims@higginbotham.net
• Download the Higginbotham FSA app
• Fax 866-419-3516
Qualified FSA Expenses
Shows some medical expenses that are eligible for payment under your Health Care FSA.
• Abdominal supports
• Acupuncture
• Air conditioner (when necessary for relief from difficulty in breathing)
• Alcoholism treatment
• Ambulance
• Anesthetist
• Arch supports
• Artificial limbs
• Autoette (when used for relief of sickness/disability)
• Blood tests
• Blood transfusions
• Braces
• Cardiographs
• Chiropractor
• Contact lenses
• Convalescent home (for medical treatment only)
• Crutches
• Dental treatment
• Dental X-rays
• Dentures
• Dermatologist
• Diagnostic fees
• Diathermy
• Drug addiction therapy
• Drugs (prescription)
• Elastic hosiery (prescription)
• Eyeglasses
• Fees paid to health institute prescribed by a doctor
• FICA and FUTA tax paid for medical care service
• Fluoridation unit
• Guide dog
• Gum treatment
• Gynecologist
• Healing services
• Hearing aids and batteries
• Hospital bills
• Hydrotherapy
• Insulin treatment
• Lab tests
• Lead paint removal
• Legal fees
• Lodging (away from home for outpatient care)
This list is not all-inclusive; additional expenses may qualify and the items listed may change in accordance with IRS regulations. Refer to IRS Publication 502 Medical and Dental Expenses at www.irs.gov for complete details.
• Metabolism tests
• Neurologist
• Nursing (including board and meals)
• Obstetrician
• Operating room costs
• Ophthalmologist
• Optician
• Optometrist
• Oral surgery
• Organ transplant (including donor’s expenses)
• Orthopedic shoes
• Orthopedist
• Osteopath
• Oxygen and oxygen equipment
• Pediatrician
• Physician
• Physiotherapist
• Podiatrist
• Postnatal treatments
• Practical nurse for medical services
• Prenatal care
• Prescription medicines
• Psychiatrist
• Psychoanalyst
• Psychologist
• Psychotherapy
• Radium therapy
• Registered nurse
• Special school costs for the handicapped
• Spinal fluid test
• Splints
• Surgeon
• Telephone or TV equipment to assist the hard-of-hearing
• Therapy equipment
• Transportation expenses (relative to health care)
• Ultraviolet ray treatment
• Vaccines
• Vitamins (if prescribed)
• Wheelchair
• X-rays
Dental Coverage
Our dental plans through Guardian help you maintain good oral health through affordable options for preventive care, including regular checkups and other dental work.
DPPO Plan
Two levels of benefits are available with the DPPO plan: in-network and out-of-network. You may see any dental provider for care, but you will pay less and get the highest level of benefits with in-network providers. You could pay more if you use an out-of-network provider.
In-Network or Out-of-Network Providers
As a participant in the Base or Buy-Up Dental Plan, you may see any dentist and receive benefits. However, using in-network Guardian dentists will save you money. Out-of-network dentists do not have to accept discounted fees.
Dental Benefits Summary
Vision Coverage
Our vision plan offers quality care to help preserve your health and eyesight. Regular exams can detect certain medical issues such as diabetes and high cholesterol, in addition to vision and eye problems. You may seek care from any vision provider, but the plan will pay the highest level of benefits when you see in-network providers. Coverage is provided through Guardian using the VSP vision network.
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• Exam
• Lenses
• Frames
Life and AD&D Insurance
Provides your loved ones with a financial safety net after your death and/or after an accident that causes loss of life, limb, or function.
Basic Life and AD&D
Basic Life and AD&D insurance are provided at no cost to you. You are automatically covered at two times your annual salary to a maximum of $250,000.
Life and Accidental Death and Dismemberment (AD&D) insurance through Guardian are important to your financial security, especially if others depend on you for support or vice versa. With Life insurance, you or your beneficiary(ies) can use the coverage to pay off debts such as credit cards, loans, and bills. AD&D coverage provides specific benefits if an accident causes bodily harm or loss (e.g., the loss of a hand, foot, or eye). If death occurs from an accident, 100% of the AD&D benefit would be paid to you or your beneficiary(ies). Life and AD&D coverage amounts reduce to 65% at age 65, and to 50% at age 70.
Designating a Beneficiary
A beneficiary is the person or entity you elect to receive the death benefits of your Life and AD&D insurance policies. You can name more than one beneficiary, and you can change beneficiaries at anytime. If you name more than one beneficiary, you must identify how much each beneficiary will receive (e.g., 50% or 25%).
Voluntary Life
If you need more coverage than Basic Life you may buy Voluntary Life through Guardian for yourself and your dependent(s). If you do not elect Voluntary Life insurance when first eligible, or if you want to increase your benefit amount at a later date, you may need to show proof of good health. You must elect Voluntary Life coverage for yourself before covering your spouse and/or child(ren). Benefits are reduced based on age beginning at age 75.
Voluntary Life and AD&D Coverage
• Increments of $5,000 up to $500,000
Employee
Spouse1
Child(ren)1
• Guarantee Issue: $100,000
• Increments of $5,000 up to $250,000 not to exceed 100% of employee amount
• Guarantee Issue: $25,000
• Birth to 14 days – $1,000
• 14 days to age 26 – $10,000 not to exceed 100% of employee amount
• Guarantee Issue: $10,000
1Dependent age limits: 14 days to 26 years (26 if fulltime student). Infant Age: Birth to 14 days. Spouse terminates at age 70
See BenefitsInHand for rates.
Disability Insurance
Short Term Disability
Employees who are absent from work for an extended period of time (six consecutive days or longer), and are under physician’s care, may be eligible for STD, which supplements your pay while you are out on leave, and is based on tenure and the pay schedule below.
Short Term Disability Benefits
If you have service of: You
Employer-paid Long Term Disability
LTD insurance pays a percentage of your monthly salary for a covered disability or injury that prevents you from working for a specific period of time. Benefits begin at the end of an elimination period and continue while you are disabled up to the maximum benefit period.
Long Term Disability Benefits
Reporting Leave
New leave requests may be submitted to Guardian using the Guardian Anytime self-service portal.
• Visit www.guardiananytime.com
• Call 800-268-2525 (Monday through Friday from 8 a.m. to 8 p.m. ET)
For more details, see page 23 .
Family and Medical Leave Act
Guardian provides employees with quick access to specialists who will answer questions, review guidelines, and provide information regarding a STD claim, a job protected medical, or family leave of absence for things like childbirth, jury duty, military leave, caregiving, and more.
When should I report a leave?
For foreseeable absences, give at least 30 days’ notice (or as soon as possible). For unforeseeable leave, report as soon as possible and follow your employer’s call-in process. Family Medical Leave Act (FMLA) notices are issued within five business days.
Who can file?
You, a family member, Human Resources, or a supervisor (with required information).
FML and STD
Review eligibility for FML and other leave benefits. If applicable, an STD claim is automatically created when your leave is reported.
When will I get a decision?
Usually within five business days after documentation is received. Missing info must be submitted within seven days.
After approval
You’ll receive a letter outlining dates, time used/remaining, and next steps. Your employer is notified.
While on leave
Stay in contact as needed. Notify Guardian and your employer if your return date changes.
How to Report Leave
Visit www.guardiananytime.com
Call 800-268-2525 (Monday through Friday from 8:00 a.m. to 8:00 p.m. ET)
Group name Cooper/Ports America, LLC
Group ID number 01090274
Register for an Account
• Visit www.guardiananytime.com
• Select Register
• Select Choose Guardian Anytime
• Select an employee
Be sure to select all ID numbers listed for Cooper Ports America.
SUBMITTING A CLAIM
For absence and disability, log in and select the Group ID 01090274. For all other coverages, use the Group ID 00090274
You can also begin the claims process over the phone to request paper forms, which increases the processing time.
Note: You may be asked to provide information such as bank routing numbers, physician contact details, and other identifying personal information, so make sure you have these accessible.
Supplemental Benefits
Accident Insurance
Accident insurance provides affordable protection against a sudden, unforeseen accident.
Accident insurance helps offset the direct and indirect expenses such as copayments, deductibles, ambulance, physical therapy, childcare, rent, and other costs not covered by traditional health plans. You will be paid a specific sum of money directly based on the care and services provided for your covered accident. Use the money any way you see fit. See the plan document for full details.
Critical Illness Insurance
Critical Illness insurance helps pay the cost of non-medical expenses related to a covered critical illness or cancer.
The plan provides a lump-sum benefit payment to you upon first and second diagnosis of any covered critical illness or cancer. The benefit can help cover expenses such as lost income, out-of-town treatments, special diets, daily living, and household upkeep costs. See the plan document for full details.
Ambulance
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Confinement $250 per day up to 365 days
Intensive Care Unit $500 per day up to 15 days
Specific Sum Injuries
Concussions, dislocations, eye injuries, fractures, lacerations, ruptured discs, and more
Advanced multiple sclerosis; advanced Parkinson’s disease; ALS (aka Lou Gehrig’s disease); benign brain tumor; coma, coronary artery bypass; end-stage renal failure; heart attack; heart failure; heart, kidney, or organ failure; invasive cancer; loss of sight, speech, or hearing; major burns; paralysis; stroke
RATES
See BenefitsInHand for rates.
See BenefitsInHand for rates.
Supplemental Benefits
Hospital Indemnity Insurance
Hospital Indemnity insurance helps you with the high cost of medical care by paying you a cash benefit when you have an inpatient hospital stay or are admitted to an intensive care unit.
You decide how to use the cash, whether it’s to pay for bills, gas, childcare or eldercare, medication, or other out-of-pocket expenses. See the plan document for full details.
Carrier: Guardian
RATES
See BenefitsInHand for rates.
Working Towards Health
Additional Benefits
Guardian provides the following benefits at no additional cost.
Caregiving Service
The caregiving support offered through Guardian and Wellthy can tailor a plan for your caregiving needs. With these caregiving support services, you can plan for future care duties, get guidance for your current needs, or connect with others who are navigating care for similar situations. Visit www.guardian-well.com to register for an account and access self-serve tools, resources, and dedicated support. Look for the Guardian + Wellthy page for more details.
Cancer Support
Get personal, empathetic support to help you navigate a cancer diagnosis. Guardian partners with Osara Health to bring cancer support services that can help you focus on your holistic well-being throughout your treatment. Because you have Guardian Long Term Disability insurance as a benefit through your employer, you have access to this unique six- to 12-week program at no additional cost to you. The program offers a dedicated health coach, digital resource modules, and tailored well-being information. Guardian will proactively provide details about this service as part of the disability claims process.
Working Towards Safety
Employee Assistance Program
The Employee Assistance Program (EAP) from ComPsych GuidanceResources helps you and family members cope with a variety of personal and work-related issues.
This program provides confidential counseling and support services at little or no cost to you to help with:
• Relationships
• Work/life balance
• Stress and anxiety
• Will preparation and estate resolution
• Grief and loss
• Childcare and eldercare resources
• Substance abuse
• Financial consultations
The EAP is strictly confidential. No information about your participation in the program is provided to your employer.
401(k) Retirement Program
Helps you be more financially secure in your retirement.
How the Retirement Plan Works
You are eligible to participate in the plan if you are 18 years of age and have 90 days of service with the company. You may contribute up to the IRS limit.
You decide how much you want to contribute and can change your contribution amount anytime. All changes are effective as soon as administratively feasible and remain in effect until you update or stop your contributions. You also decide how to invest the assets in your account and may change your investment choices anytime. For more details, refer to your 401(k) Enrollment Guide or contact John Hancock at 855-543-6765
401(k) Administrator
John Hancock Enrollment
You must enroll by contacting the John Hancock :
• Visit www.myplan.johnhancock.com
• Call 855-543-6765
• Contract Number: 95503
• Access Number: 278683
Vesting
You are always 100% vested in your own contributions. You are 100% vested in matching company contributions after five years of service.
Investment Options
You may direct your contributions to any of the investments offered within the company 401(k) plan. Changes to your investments can be made by calling 855-543-6765
Company Benefits
Vacation
Regular, full-time employees accrue vacation time biweekly, starting with the first pay period after hire, and may use it as it is earned. Vacation accrues on a calendar-year basis and does not accrue during leaves, except when using sick time.
Time can carry over year-to-year, but accrual stops once the maximum limit is reached and resumes when the balance drops below the maximum. Vacation should be scheduled at least a month in advance and requires supervisor approval. If multiple employees request the same dates, priority is given based on length of service.
Vacation/Sick Leave/Paid Time Off
Sick Pay
Sick days are for an employee’s or family member’s illness, injury, medical appointments, or personal time off other than vacation. Full-time employees receive 12 paid sick days each calendar year. New hires get one sick day per month remaining in the year, starting with the month of hire. Sick days don’t carry over. Absences over six days may fall under the company’s leave of absence policy; see that section for details.
Paid Holidays
Cooper/Ports America LLC generally provides 9 paid holidays and 11 days per year for full-time, benefit-eligible employees. Additional holidays may be designated based on location schedules at the company’s discretion.
2026 Paid Holidays
New Year’s Day
Thursday, January 1
Martin Luther King Jr. Day Monday, January 19
Presidents’ Day Monday, February 16
Good Friday Friday, April 3
Memorial Day Monday, May 25
Independence Day (observed) Friday, July 3
Labor Day Monday, September 7
Thanksgiving Day Thursday, November 26
Day After Thanksgiving Friday, November 27
Christmas Eve Thursday, December 24
Christmas Day Friday, December 25
Important Notices
Women’s Health and Cancer Rights Act of 1998
In October 1998, Congress enacted the Women’s Health and Cancer Rights Act of 1998. This notice explains some important provisions of the Act. Please review this information carefully.
As specified in the Women’s Health and Cancer Rights Act, a plan participant or beneficiary who elects breast reconstruction in connection with a mastectomy is also entitled to the following benefits:
All stages of reconstruction of the breast on which the mastectomy was performed;
Surgery and reconstruction of the other breast to produce a symmetrical appearance; and
Prostheses and treatment of physical complications of the mastectomy, including lymphedema.
Health plans must determine the manner of coverage in consultation with the attending physician and the patient. Coverage for breast reconstruction and related services may be subject to deductibles and coinsurance amounts that are consistent with those that apply to other benefits under the plan.
Special Enrollment Rights
This notice is being provided to ensure that you understand your right to apply for group health insurance coverage. You should read this notice even if you plan to waive coverage at this time.
Loss of Other Coverage or Becoming Eligible for Medicaid or a state Children’s Health Insurance Program (CHIP)
If you are declining coverage for yourself or your dependents because of other health insurance or group health plan coverage, you may be able to later enroll yourself and your dependents in this plan if you or your dependents lose eligibility for that other coverage (or if the employer stops contributing toward your or your dependents’ other coverage). However, you must enroll within 31 days after your or your dependents’ other coverage ends (or after the employer that sponsors that coverage stops contributing toward the other coverage).
If you or your dependents lose eligibility under a Medicaid plan or CHIP, or if you or your dependents become eligible for a subsidy under Medicaid or CHIP, you may be able to enroll yourself and your dependents in this plan. You must provide notification within 60 days after you or your dependent is terminated from, or determined to be eligible for, such assistance.
Marriage, Birth or Adoption
If you have a new dependent as a result of a marriage, birth, adoption, or placement for adoption, you may be able to enroll yourself and your dependents. However, you must enroll within 31 days after the marriage, birth, or placement for adoption.
For More Information or Assistance
To request special enrollment or obtain more information, contact:
Cooper/Ports America, LLC
Human Resources 2315 McCarty Dr. Houston, TX 77029
713-671-3400
Your Prescription Drug Coverage and Medicare
Please read this notice carefully and keep it where you can find it. This notice has information about your current prescription drug coverage with Cooper/ Ports America, LLC and about your options under Medicare’s prescription drug coverage. This information can help you decide whether or not you want to enroll in a Medicare drug plan. Information about where you can get help to make decisions about your prescription drug coverage is at the end of this notice.
If neither you nor any of your covered dependents are eligible for or have Medicare, this notice does not apply to you or the dependents, as the case may be. However, you should still keep a copy of this notice in the event you or a dependent should qualify for coverage under Medicare in the future. Please note, however, that later notices might supersede this notice.
1. Medicare prescription drug coverage became available in 2006 to everyone with Medicare. You can get this coverage through a Medicare Prescription Drug Plan or a Medicare Advantage Plan that offers prescription drug coverage. All Medicare prescription drug plans provide at least a standard level of coverage set by Medicare. Some plans may also offer more coverage for a higher monthly premium.
Important Notices
2. Cooper/Ports America, LLC has determined that the prescription drug coverage offered by the Cooper/Ports America, LLC medical plan is, on average for all plan participants, expected to pay out as much as the standard Medicare prescription drug coverage pays and is considered Creditable Coverage. Because your existing coverage is, on average, at least as good as standard Medicare prescription drug coverage, you can keep this coverage and not pay a higher premium (a penalty) if you later decide to enroll in a Medicare prescription drug plan, as long as you later enroll within specific time periods. You can enroll in a Medicare prescription drug plan when you first become eligible for Medicare. If you decide to wait to enroll in a Medicare prescription drug plan, you may enroll later, during Medicare Part D’s annual enrollment period, which runs each year from October 15 through December 7 but as a general rule, if you delay your enrollment in Medicare Part D after first becoming eligible to enroll, you may have to pay a higher premium (a penalty).
You should compare your current coverage, including which drugs are covered at what cost, with the coverage and cost of the plans offering Medicare prescription drug coverage in your area. See the Plan’s summary plan description for a summary of the Plan’s prescription drug coverage. If you don’t have a copy, you can get one by contacting Cooper/ Ports America, LLC at the phone number or address listed at the end of this section.
If you choose to enroll in a Medicare prescription drug plan and cancel your current Cooper/Ports America, LLC prescription drug coverage, be aware that you and your dependents may not be able to get this coverage back. To regain coverage, you would have to re-enroll in the Plan, pursuant to the Plan’s eligibility and enrollment rules. You should review the Plan’s summary plan description to determine if and when you are allowed to add coverage.
If you cancel or lose your current coverage and do not have prescription drug coverage for 63 days or longer prior to enrolling in the Medicare prescription drug coverage, your monthly premium will be at least 1% per month greater for every month that you did not have coverage for as long as you have Medicare prescription drug coverage. For example, if nineteen months lapse without coverage, your premium will always be at least 19% higher than it would have been without the lapse in coverage.
For more information about this notice or your current prescription drug coverage:
Contact the Human Resources Department at 713-671-3400
NOTE: You will receive this notice annually and at other times in the future, such as before the next period you can enroll in Medicare prescription drug coverage and if this coverage changes. You may also request a copy.
For more information about your options under Medicare prescription drug coverage:
More detailed information about Medicare plans that offer prescription drug coverage is in the “Medicare & You” handbook. You will get a copy of the handbook in the mail every year from Medicare. You may also be contacted directly by Medicare prescription drug plans. For more information about Medicare prescription drug coverage:
Visit www.medicare.gov
Call your State Health Insurance Assistance Program (see the inside back cover of your copy of the “Medicare & You” handbook for their telephone number) for personalized help.
Call 1-800-MEDICARE (1-800-6334227). TTY users should call 877486-2048.
If you have limited income and resources, extra help paying for Medicare prescription drug coverage is available. Information about this extra help is available from the Social Security Administration (SSA) online at www. socialsecurity.gov, or you can call them at 800-772-1213. TTY users should call 800-325-0778
Remember: Keep this Creditable Coverage notice. If you enroll in one of the new plans approved by Medicare which offer prescription drug coverage, you may be required to provide a copy of this notice when you join to show whether or not you have maintained creditable coverage and whether or not you are required to pay a higher premium (a penalty).
Cooper/Ports America, LLC Human Resources 2315 McCarty Dr. Houston, TX 77029 713-671-3400
Notice of HIPAA Privacy Practices
This notice describes how medical information about you may be used and disclosed and how you can access this information. Please review it carefully.
The Health Insurance Portability and Accountability Act of 1996 (HIPAA) imposes numerous requirements on employer health plans concerning the use and disclosure of individual health information. This information known as protected health information (PHI), includes virtually all individually identifiable health information held by a health plan – whether received in writing, in an electronic medium or as oral communication. This notice describes the privacy practices of the Employee Benefits Plan (referred to in this notice as the Plan), sponsored by Cooper/Ports America, LLC, hereinafter referred to as the plan sponsor.
Important Notices
The Plan is required by law to maintain the privacy of your health information and to provide you with this notice of the Plan’s legal duties and privacy practices with respect to your health information. It is important to note that these rules apply to the Plan, not the plan sponsor as an employer.
You have the right to inspect and copy protected health information which is maintained by and for the Plan for enrollment, payment, claims and case management. If you feel that protected health information about you is incorrect or incomplete, you may ask the Human Resources Department to amend the information. For a full copy of the Notice of Privacy Practices describing how protected health information about you may be used and disclosed and how you can get access to the information, contact the Human Resources Department.
Complaints: If you believe your privacy rights have been violated, you may complain to the Plan and to the Secretary of Health and Human Services. You will not be retaliated against for filing a complaint. To file a complaint, please contact the Privacy Officer.
Cooper/Ports America, LLC
Human Resources
2315 McCarty Dr. Houston, TX 77029
713-671-3400
Conclusion
PHI use and disclosure by the Plan is regulated by a federal law known as HIPAA (the Health Insurance Portability and Accountability Act). You may find these rules at 45 Code of Federal Regulations Parts 160 and 164. The Plan intends to comply with these regulations. This Notice attempts to summarize the regulations. The regulations will supersede any discrepancy between the information in this Notice and the regulations.
Premium Assistance Under Medicaid and the Children’s Health Insurance Program (CHIP)
If you or your children are eligible for Medicaid or CHIP and you’re eligible for health coverage from your employer, your state may have a premium assistance program that can help pay for coverage, using funds from their Medicaid or CHIP programs. If you or your children aren’t eligible for Medicaid or CHIP, you won’t be eligible for these premium assistance programs but you may be able to buy individual insurance coverage through the Health Insurance Marketplace. For more information, visit www.healthcare. gov.
If you or your dependents are already enrolled in Medicaid or CHIP and you live in a State listed below, contact your State Medicaid or CHIP office to find out if premium assistance is available.
If you or your dependents are NOT currently enrolled in Medicaid or CHIP, and you think you or any of your dependents might be eligible for either of these programs, contact your State Medicaid or CHIP office or dial 1-877KIDS NOW or www.insurekidsnow.gov to find out how to apply. If you qualify, ask your state if it has a program that might help you pay the premiums for an employer-sponsored plan.
If you or your dependents are eligible for premium assistance under Medicaid or CHIP, as well as eligible under your employer plan, your employer must allow you to enroll in your employer plan if you aren’t already enrolled. This is called a “special enrollment” opportunity, and you must request coverage within 60 days of being determined eligible for premium assistance. If you have questions about enrolling in your employer plan, contact the Department of Labor at www. askebsa.dol.gov or call 1-866-444-EBSA (3272)
If you live in one of the following States, you may be eligible for assistance paying your employer health plan premiums. The following list of States is current as of January 31, 2026. Contact your State for more information on eligibility.
Texas – Medicaid
Website: https://www.hhs.texas.gov/ services/financial/health-insurancepremium-payment-hipp-program
Phone: 1-800-440-0493
To see if any other States have added a premium assistance program since January 31, 2026, or for more information on special enrollment rights, you can contact either:
U.S. Department of Labor Employee Benefits Security Administration www.dol.gov/agencies/ebsa 1-866-444-EBSA (3272)
U.S. Department of Health and Human Services Centers for Medicare & Medicaid Services www.cms.hhs.gov
1-877-267-2323, Menu Option 4, Ext. 61565
Continuation of Coverage Rights Under COBRA
Under the Federal Consolidated Omnibus Budget Reconciliation Act of 1985 (COBRA), if you are covered under the Cooper/Ports America, LLC group health plan you and your eligible dependents may be entitled to continue your group health benefits coverage under the Cooper/Ports America, LLC plan after you have left employment with the company. If you wish to elect COBRA coverage, contact your Human Resources Department for the applicable deadlines to elect coverage and pay the initial premium.
Important Notices
Plan Contact Information
Cooper/Ports America, LLC
Human Resources/Higginbotham
2315 McCarty Dr. Houston, TX 77029
713-671-3400
Your Rights and Protections Against Surprise Medical Bills
When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing.
What is “balance billing” (sometimes called “surprise billing”)?
When you see a doctor or other health care provider, you may owe certain outof-pocket costs, such as a copayment, coinsurance, and/or a deductible. You may have other costs or have to pay the entire bill if you see a provider or visit a health care facility that isn’t in your health plan’s network.
“Out-of-network” describes providers and facilities that have not signed a contract with your health plan. Out-ofnetwork providers may be permitted to bill you for the difference between what your plan agreed to pay and the full amount charged for a service. This is called “balance billing.” This amount is likely more than in-network costs for the same service and might not count toward your annual out-of-pocket limit.
“Surprise billing” is an unexpected balance bill. This can happen when you can’t control who is involved in your care—like when you have an emergency or when you schedule a visit at an innetwork facility but are unexpectedly treated by an out-of-network provider.
You are protected from balance billing for:
Emergency services – If you have an emergency medical condition and get emergency services from an out-ofnetwork provider or facility, the most the provider or facility may bill you is your plan’s in-network cost-sharing amount (such as copayments and coinsurance). You cannot be balance billed for these emergency services. This includes services you may get after you are in stable condition, unless you give written consent and give up your protections not to be balanced billed for these poststabilization services.
Certain services at an in-network hospital or ambulatory surgical center – When you get services from an in-network hospital or ambulatory surgical center, certain providers there may be out-of-network. In these cases, the most those providers may bill you is your plan’s in-network cost-sharing amount. This applies to emergency medicine, anesthesia, pathology, radiology, laboratory, neonatology, assistant surgeon, hospitalist, or intensivist services. These providers cannot balance bill you and may not ask you to give up your protections not to be balance billed.
If you get other services at these in-network facilities, out-of-network providers cannot balance bill you, unless you give written consent and give up your protections.
You are never required to give up your protections from balance billing. You also are not required to get care out-ofnetwork. You can choose a provider or facility in your plan’s network.
When balance billing is not allowed, you also have the following protections:
You are only responsible for paying your share of the cost (like the copayments, coinsurance, and deductibles that you would pay if the provider or facility was in-network). Your health plan will pay out-ofnetwork providers and facilities directly.
Your health plan generally must:
• Cover emergency services without requiring you to get approval for services in advance (prior authorization).
• Cover emergency services by outof-network providers.
• Base what you owe the provider or facility (cost-sharing) on what it would pay an in-network provider or facility and show that amount in your explanation of benefits.
• Count any amount you pay for emergency services or out-ofnetwork services toward your deductible and out-of-pocket limit.
If you believe you have been wrongly billed, you may contact your insurance provider. Visit www.cms.gov/nosurprises for more information about your rights under federal law.
This brochure highlights the main features of the Cooper/Ports America, LLC employee benefits program. It does not include all plan rules, details, limitations, and exclusions. The terms of your benefit plans are governed by legal documents, including insurance contracts. Should there be an inconsistency between this brochure and the legal plan documents, the plan documents are the final authority. Cooper/Ports America, LLC reserves the right to change or discontinue its employee benefits plans at anytime.