MENTOR CATALOG
FUTURE LEADERS OF FARM CREDIT PARTNERING PROGRAM
Empower employees to share experience, knowledge, and leadership.
BEHAVIORS (DISC) PROFILES
Measuredinfourproportions(Dominance,Influence,SteadinessandCompliance),Behaviors/DISCreveal howanindividualwillperform,includinghowtheyprefertocommunicate,whatheorshewillbringtoateam, his or her ideal environment and possible limitations he or she may face.
DDominant
People who have both Outgoing and Task-oriented traits often exhibit DOMINANT and DIRECT behaviors. They usually focus on results, problem-solving, and the bottom-line.
IInfluence
People who have both Outgoing and People-oriented traits often exhibit INSPIRING and INTERACTIVE behaviors. They usually focus on interacting with people, having fun, and/or creating excitement.
CSPeople who have both Reserved and People-oriented traits often exhibit SUPPORTIVE and STEADY behaviors. They usually focus preserving relationships and on creating or maintaining peace and harmony.
Steadiness Compliance
People who have both Reserved and Task-oriented traits often exhibit CAUTIOUS and CAREFUL behaviors. They usually focus on facts, rules, and correctness.
*DISC profiles are listed with each mentor with their adapted (workplace) style first and natural style second.
ACOUNTABILITY
Ideas for Accountability:
• Ask: How often do you want to be in contact?
• Set Outlook Reminders
• Shake it up–I contact you/You contact me/I come to you/You come to me
• Communicate through email, phone calls or Teams for a more personal option.
• Sessions with multiple Mentors and Mentees together. Roundtable discussions. Similar challenges/Diverse solutions.
• Summarize your meetings for reference. Be able to measure success by asking:
• Monitor and Measure Progress
• What were the challenges addressed?
• What were the solutions?
• Give frequent feedback
• Coach for success
• Celebrate accomplishments
• Address any shortcomings
• When and how will we meet again AND set the schedule right then!
• Mentor/ mentee meetings are training opportunities - submit to Learning and Development Resources to add these to your transcript.
OBJECTIVE:
Table of Contents
Leadership
Relationship Managers
Regional Branch Staff
Accounting
Capital Markets
Credit
Human Resources
Information Technology
Marketing
Training
Quality Assurance
The goal of the Mentoring Program is to establish a trusting relationship with accountability and responsibility between the mentor and mentee. Mentors, subject matter experts, are available to enrich the knowledge and skills amongst mentees, the employees of Farm Credit. Together they will achieve growth and success for the benefit of the association and its members.
Loan Products
• Ag Real Estate
• Cattle
• Crops
• Home Loans
• Machinery & Equipment
• Poultry
• Timber
Loan Process
• Compliance & Scorecard
• Loan Documentation & Collateral
LEADERSHIP
Brandon Haberer
President & CEO
Brandon started with Farm Credit of Western Arkansas in 2008. He is the President and CEO and works in Central Office. He oversees the Senior Management Team. Brandon communicates with and works alongside the Board of Directors to manage the Association. He has served in various credit and leadership roles throughout his tenure. Brandon specializes in leadership, project management, customer service, communication and public relations, credit analysis and loan servicing.
• Aligning goals with company mission
• Teaching integrity and purpose
• Teach to empower
C / C D S
• Coaching skills
• Career Development
• Budgeting
Justin Carter Executive VicePresident/ChiefCreditOfficer
Justin started with Farm Credit of Western Arkansas in 1999. He is the Executive Vice President/ Chief Credit Officer and works in the Tontitown Branch. Justin oversees the Credit Department (Credit Analysts and Operations). Justin serves as a member of the Senior Management Team. He has held various credit roles throughout his tenure ranging from Loan Officer to Assistant Vice President Risk Management. . He specializes in leadership, customer service, credit underwriting and analysis, servicing high risk loans, knowledge of balance sheets and tax returns, loan structure and farm operations.
•Aligning goals with company mission
•Teaching integrity and purpose
•Teach to empower
•Coaching skills
•Career Development
•Budgeting
LEADERSHIP
Andrea
Leding
Senior Vice President/Operations
Andrea started with Farm Credit of Western Arkansas in 2000. She is the SVP of Operations and works in the Fort Smith Branch. Andrea oversees the operations department and is a member of the Senior Management team. She has served in various roles throughout her tenure. Andrea specializes in branch leadership, customer service, sales, credit analysis, loan products, structure and loan servicing.
•Aligning goals with company mission
•Teaching integrity and purpose
•Teach to empower
•Coaching skills
•Career Development
•Budgeting
Charlie McConnell Senior Vice President/ Chief Lending Officer
Charlie started with Farm Credit of Western Arkansas in 2001. He is the Senior Vice President/ Chief Lending Officer and works in the Harrison Branch. He oversees Capital Markets, the Marketing Department and the Training Department. Charlie serves as a member of the Senior Management Team. He has held various credit roles throughout his tenure. He specializes in leadership, customer service, credit underwriting and analysis, servicing large business loans, project management, knowledge of balance sheets and tax returns, loan structure and farm operations.
• Aligning goals with company mission
• Teaching integrity and purpose
• Teach to empower
• Coaching skills
• Career Development
• Budgeting
D C / D C
LEADERSHIP
Lori Schumacher
Senior Vice President/ Chief Financial Officer
Lori started with Farm Credit of Western Arkansas in 2010. She is the Senior Vice President/ Chief Financial Officer and works in Central Office. She oversees the Accounting Department and serves as a member of the Senior Management Team. Lori specializes in Internal Controls over Financial Reporting (ICFR), ALCO interest rates and products, incentives, queries, tax reporting, marketing codes and the association budget.
• Aligning goals with company mission
• Teaching integrity and purpose
• Teach to empower
• Coaching skills
• Career Development
• Budgeting
Luann Berry
SeniorVicePresident/ChiefHumanResourcesOfficer
Luann started with Farm Credit of Western Arkansas in 2015. She is the Senior Vice President/ Chief Human Resources Officer and works in Central Office. She oversees the Human Resources Department and serves as a member of the Senior Management Team. Luann specializes in leadership, employee benefits, compliance and reporting, recruiting, hiring and onboarding new employees.
• Aligning goals with company mission
• Teaching integrity and purpose
• Teach to empower
• Coaching skills
• Career Development
• Budgeting
LEADERSHIP
•Structure
•Standards
•Credit bureau knowledge
Lora Briggs
Senior Vice President/Branch Administration
Lora started with Farm Credit of Western Arkansas in 2015. She is the Senior Vice President/ Branch Administration and works in the Danville Branch She also oversees the Loan Processors and Branch Operations Managers. Lora specializes in customer service, sales, credit basics, loan products, structure and loan servicing.
•Balance sheet knowledge
•Basic knowledge of tax returns
•Overview of operations
Denise Sweat
Senior Vice President/Loan Support Services
Denise started with Farm Credit of Western Arkansas in 1999. She is a Senior Vice President/Loan Support Services and works in the Nashville Branch. She oversees the LDS and Post Close Support Specialists. She has served in various roles throughout her tenure. Denise specializes in branch leadership, customer service, sales, credit analysis, loan products, structure and loan servicing.
•Aligning goals with company mission
•Teaching integrity and purpose
•Teach to empower
•Coaching skills
•Career Development
•Budgeting
LEADERSHIP
•Eligibility
•Flexibility/Terms
•Acceptable Methods of Marketing
Kevin Barham
Senior Vice President/Core Market Sales Leader
Kevin started with Farm Credit of Western Arkansas in 2013. He is the Senior Vice President/ Core Market Sales Leader in the Benton Branch Kevin specializes in customer service, sales, credit basics, loan products, structure and loan servicing.
•Farm visits & Community involvement
•Cold Calls
•Products & Rates
RELATIONSHIP MANAGERS
•Eligibility
•Flexibility/Terms
•Acceptable Methods of Marketing
Daniel Keeton VicePresident/Ag Loan Officer
Daniel started with Farm Credit of Western Arkansas in 2013. He is the Vice President/ Ag Loan Officer in the Fort Smith Branch. Daniel specializes in customer service, sales, credit basics, loan products, structure and loan servicing.
•Farm visits & Community involvement
•Cold Calls
•Products & Rates
Brad Matlock VicePresident/Ag Loan Officer
Brad started with Farm Credit of Western Arkansas in 1998. He is the Vice President/Ag Loan Officer and works in the Harrison Branch. Brad specializes in customer service, sales, credit analysis, loan products, structure and loan servicing.
• Eligibility
• Flexibility/Terms
• Acceptable Methods of Marketing
• Farm visits & Community involvement
• Cold Calls
• Products & Rates
REGIONAL BRANCH STAFF
• Time management
• FLCA/PCA coordination
• Customer correspondence
•Time management
•FLCA/PCA coordination
•Customer correspondence
Allison Kline Regional Credit Analyst
Allison started with Farm Credit of Western Arkansas in 2017. She is a Regional Credit Analyst in the Siloam Spring Branch. She specializes in customer service, loan processing and monitoring, data integrity and scanning.
• Scanning & insurance
• Daily duties
Joyce Ridenour
Loan Officer, Consumer
Joyce started with Farm Credit of Western Arkansas in 2001. She is a Consumer Loan Officer in the Fort Smith Branch . She has served in various roles throughout her tenure such as Loan Documentation Specialist and Financial Services Specialist II. Joyce specializes in customer service, sales, credit basics, loan products, loan processing and monitoring and data integrity.
•Credit bureau knowledge
•Overview of operations
•Daily duties
REGIONAL BRANCH STAFF
• Time management
• FLCA/PCA coordination
• Customer correspondence
• Structure
• Standards
• Credit bureau knowledge
Morgan White Consumer Project Coordinator
Morgan started with Farm Credit of Western Arkansas in 2009. She is a Consumer Project Coordinator in the Arkadelphia Branch. She has served in various roles throughout her tenure. Morgan specializes in customer service, loan processing and monitoring, data integrity and scanning.
• Scanning & insurance
• Daily duties
Rachael Godwin Business Analyst
Rachael started with Farm Credit of Western Arkansas in 2011. Rachael is the Business Analyst in the Arkadelphia Branch. Rachael specializes in customer service, sales, credit basics, loan products, structure and loan servicing.
• Balance sheet knowledge
• Basic knowledge of tax returns
• Overview of operations
REGIONAL BRANCH STAFF
• Structure
• Standards
• Credit bureau knowledge
Vice
Clay Lance
President/ Branch Manager
Clay started with Farm Credit of Western Arkansas in 2011. Clay is the Vice President/ Branch Manager in the Hope Branch in Region 4. Clay specializes in customer service, sales, credit basics, loan products, structure and loan servicing.
• Balance sheet knowledge
• Basic knowledge of tax returns
• Overview of operations
ACCOUNTING
Vickie Cormier Controller
Vickie started with Farm Credit of Western Arkansas in 2007. She is the Controller and works in Central Office. She has served in various roles throughout her tenure. She specializes in balancing the General Ledger (GL), online banking support, fixed assets, loan accounting/ Cornerstone and ALCO interest rates and products.
• General Ledger (GL)
• Online Banking
• Tax reporting (Association & Customer)
• Fixed Assets
• Customer Account Maintenance
• Farm Cash Management
• Loan Accounting/ Cornerstone
• ALCO (Asset Liability Committee) Interest Rates & Products
Stephanie Reed Loan Accountant
Stephanie started with Farm Credit of Western Arkansas in 2008. She is a Loan Accountant and works in the Clarksville Branch. Stephanie previously served as a Financial Services Specialist before transitioning to the Accounting Department. She specializes in electronic integrator assignment payments, Lender’s Single Interest (LSI), ACH requests, wires, customer account maintenance and loan servicing.
• Lender’s Single Interest (LSI)/ Origami
• Internal & External Wires
• Electronic Integrator Assignment Payments
• Loan Servicing
» Conversions
» Extensions
» Customer Information Changes
• Customer Account Maintenance
ACCOUNTING
Kristi Williams Loan Accountant
Kristi started with Farm Credit of Western Arkansas in 2019. She is a Loan Accountant and works in the Clarksville Branch. Kristi previously served as a Regional Financial Services Specialist before transitioning to the Accounting Department. She specializes in electronic integrator assignment payments, Lender’s Single Interest (LSI), ACH requests, wires, customer account maintenance and loan servicing.
• Lender’s Single Interest (LSI)/ Origami
• Internal & External Wires
• Electronic Integrator Assignment Payments
• Accounts Payable
• Expense Reports
• Petty Cash
• Loan Servicing
» Conversions
» Extensions
» Customer Information Changes
Carla Westbrook Accounts Payable Specialist
Carla started with Farm Credit of Western Arkansas in 2018. She is the Accounts Payable Specialist and works in Central Office. She specializes in accounts payable, expense reports and Concur, petty cash management, credit cards and facilitating the bi-annual time study.
• Concur
• Time Study
• Credit Cards
• Structure
• Standards
• Credit bureau knowledge
• Balance sheet knowledge
• Structure
• Standards
• Credit bureau knowledge
• Balance sheet knowledge
CAPITAL MARKETS
Josh Jones
Director of Capital Markets
Josh started with Farm Credit of Western Arkansas in 2014. He is a Senior Business Credit Analyst and works in Central Office. He has served in various roles throughout his tenure. Josh specializes in Participation Loans, credit basics, portfolio monitoring and reporting, loan structuring and servicing.
• Knowledge of tax returns
• Overview of operations
• Large business credits
Norm Clayborn Sr. Credit Officer, Capital Markets
Norm started with Farm Credit of Western Arkansas in 2013. He is a Business Credit Analyst and works in Central Office. He has served in various roles throughout his tenure. Norm specializes in Participation Loans, credit basics, portfolio monitoring and reporting, loan structuring and servicing.
• Knowledge of tax returns
• Overview of operations
• Large business credits
CREDIT
Justin Carter Executive VicePresident/ChiefCreditOfficer
Justin started with Farm Credit of Western Arkansas in 1999. He is the Executive Vice President/ Chief Credit Officer and works in the Tontitown Branch. Justin oversees the Credit Department (Credit Analysts and Operations). Justin serves as a member of the Senior Management Team. He has held various credit roles throughout his tenure ranging from Loan Officer to Assistant Vice President Risk Management.. He specializes in leadership, customer service, credit underwriting and analysis, servicing high risk loans, knowledge of balance sheets and tax returns, loan structure and farm operations.
•Aligning goals with company mission
•Teaching integrity and purpose
•Teach to empower
• Structure
• Standards
• Credit bureau knowledge
•Coaching skills
•Career Development
•Budgeting
Jody Almand Vice President of Credit
Jody started with Farm Credit of Western Arkansas in 2006. He is the Vice President of Credit and works in the Hope Branch. Jody previously worked as a Loan Officer before transitioning to Credit Analyst then Lead Sr. Credit Analyst. He specializes in credit underwriting and analysis, knowledge of balance sheets and tax returns, loan structure and farm operations.
• Balance sheet knowledge
• Basic knowledge of tax returns
• Overview of operations
C / C D S
HUMAN RESOURCES
Luann Berry
Senior Vice President/ Chief Human Resources Officer
Luann started with Farm Credit of Western Arkansas in 2015. She is the Senior Vice President/ Chief Human Resources Officer and works in Central Office.. She oversees the Human Resources Department and serves as a member of the Senior Management Team. Luann specializes in leadership, employee benefits, compliance and reporting, recruiting, hiring and onboarding new employees.
•Aligning goals with company mission
•Teaching integrity and purpose
•Teach to empower
• Employee Benefits
• HR Compliance & Reporting
• Onboarding New Employees
•Coaching skills
•Career Development
•Budgeting
Carol Parker Human Resources Coordinator
Carol started with Farm Credit of Western Arkansas in 2006. She is the Human Resources Coordinator and works in Central Office. She has served in various roles throughout her tenure. She specializes in employee benefits, compliance and reporting, NMLS registry assignment, payroll and salary administration and onboarding new employees.
• NMLS Registry Assignment
• Payroll & Salary Administration
• Performance Management
INFORMATION TECHNOLOGY
• Branch Support
• Alarm/ Security Services
• Cyber Security
• Disaster Recovery
• Branch Support
• Alarm/ Security Services
• Cyber Security
• Disaster Recovery
Pam Jordan Tech Administrator
Pam started with Farm Credit of Western Arkansas in 1994. She is a Senior Systems Analyst and works in Central Office. She specializes in branch support, cyber security, internet services, passwords and rules, the installation and maintenance of computer hardware and software.
• Internet Services
• Passwords and Rules
• Computer hardware and software
Devetta Robinson IT Technician
Devetta started with Farm Credit of Western Arkansas in 1999. She is an IT Technician and works in Central Office. She specializes in branch support, cyber security, internet services, passwords and rules, the installation and maintenance of computer hardware and software.
• Internet Services
• Passwords and Rules
• Computer hardware and software
INFORMATION TECHNOLOGY
•Structure
•Standards
•Credit bureau knowledge
• CentRic Support
• Development & Testing
• Project Management
Rachael Godwin Business Analyst
Rachael started with Farm Credit of Western Arkansas in 2011. Rachael is the Business Analyst in the Arkadelphia Branch. Rachael specializes in customer service, sales, credit basics, loan products, structure and loan servicing.
•Balance sheet knowledge
•Basic knowledge of tax returns
•Overview of operations
Robin Saylor Sr. BusinessAnalyst
Robin started with Farm Credit of Western Arkansas in 2015. She is the Sr. Business Analyst and works remotely. Robin previously served as a Financial Services Specialist II before transitioning to the IT Department. She specializes in branch support for CentRic, reporting, development and testing, project management and special projects.
• Special Projects
• Reporting
• Branch Support
MARKETING
Lindsey Holtzclaw Director of Marketing
Lindsey started with Farm Credit of Western Arkansas in 2015. She is the Director of Marketing and works in the Magnolia Branch. She specializes in marketing and advertising, branch support, creating marketing materials, social media, member communications and public relations.
• Marketing & Advertising
• Community Awareness & Public Relations
• Member Communications
• Social Media I / I S
• Rural Scene Magazine
• Branch Support
TRAINING
•Best Practices
• Career Cafe
•Internal Training
•Best Practices
• Career Cafe
•External Training
Tammy Knighton Learning and Development Manager
Tammy started with Farm Credit of Western Arkansas in 1987. She is the Learning and Development. She has served in various roles throughout her tenure. Tammy specializes in creating Best Practices, Career Cafe Courses, internal training opportunities and facilitating new hire on-boarding and training.
• Facilitating Training Sessions
• New Hire Onboarding and Training
• Fielding Branch Operations Questions
Samantha Kilgore Learning and Development Coordinator
Samantha started with Farm Credit of Western Arkansas in 2014. She is the Learning and Development Coordinator and works at the Farm Credit Campus. Samantha previously served as the Administrative Assistant. Samanthaspecializes in creating Best Practices and Career Cafe Courses, coordinating training sessions, external/internal training opportunities and Professional Development Plans.
•Professional Development Plans
•Coordinating Training Sessions
• Instructional Design
LOAN PROCESS: COMPLIANCE & SCORECARD
• FPB/FCA Requirements
• Proper Disclosures
• Customer Service
• Scorecard Lending
• Netscore/ Credit Desk
• Portfolio Monitoring & Analysis
Jennifer Aday ComplianceCredit Officer
Jennifer started with Farm Credit of Western Arkansas in 2004. She is the Compliance Officer and works at Central Office. Jennifer has served in various branch and credit roles throughout her tenure. She specializes in consumer lending regulations (TRID, HMDA, NMLS, RESPA), credit authority, regulation reporting and employment verification.
• Consumer Lending Regulations
• Flood Certifications
• Employment Verification/ DataFacts
Breana Langford PortfolioMonitoringAnalyst
Breana started with Farm Credit of Western Arkansas in 2017. Breana is the Portfolio Monitoring Analyst and works at the Greenbrier office. She has also served in branch and credit roles throughout her tenure. Breana specializes in scorecard lending, Netscore, credit bureau reports, portfolio monitoring and the scanning process.
• Credit Bureau Reports
• Scanning & KnowledgeLake (EDoc Representative)
LOAN PROCESS: LOAN DOCUMENTATION & COLLATERAL
• Mortgage TI professional
• Understanding InfoPath forms
• Loan documents per scenario
• Range of Value
Carla Manning Lead Loan Documentation Specialist
Carla started with Farm Credit of Western Arkansas in 1999. She is the Lead Loan Documentation Specialist and works in the Magnolia Branch Carla previously worked as a Financial Services Specialist before transitioning to LDS when the role was created in 2007. She specializes in loan documents and servicing, plat requests, title insurance, loan processing for ag and consumer requests.
• Finaling
• TRID documentation
Robert Harden ChiefAppraiser
Robert started with Farm Credit of Western Arkansas in 2002. He is the Chief Appraiser and works in the Hope Branch. Robert oversees the internal appraisers and collateral evaluations completed within the Association. He specializes in changing markets, benchmarks and land values.
• Understanding backbones of appraisal
• Benchmarks
• Different changing markets
• Comp sales
• Cost Approach