Good to know: For optimum exposure, we allocate a discretionary budget towards promoting each ad. To ensure that the security of the building isn’t compromised, an FMS representative will show each prospective tenant the premises.
Chapter 1
With the help of our exciting CRM (Customer Relationship Management) platform, we’re able to profile your existing and potential tenants.
This information is fully customisable in that the fields can be amended to adapt to changing business needs. It is a powerful tool; everything you need to track and build better relationships with existing and potential contacts and customers.
It provides and manages insightful data about contacts gathered via web and social touchpoints. In an ever-changing property market, we recognise the importance of understanding your ideal customer, as well as the support of an agency to provide you with the relevant market insight.
With our CRM working behind the scenes on behalf of your rental portfolio, you’ll have valuable information at your fingertips about your existing customers and target market. To ensure your rentals are aligned with what’s on the market, we make available for use a comparative market analysis tool. This tool is kept up-to-date with all available properties being advertised, including their attributes (where possible). Our chosen platforms for advertising vacant properties include. but are not limited to: Facebook Property24
Our own FMS Sales & Leasing website
VETTING & APPLICATION PROCEDURE
Chapter 2
Our agency is fully equipped to source and qualify tenants for placement in your apartments.
We use customised integrated software to manage the entire application process, including scoring, approval and lease generation. Not only does this software allow us to exceed expectations by committing to excellent turnaround times, it also significantly reduces the risk of human error.
Good to know: We use either electronic document signing platforms, to draft and send
pre-approved lease agreements to tenants. Once signed, the e-doc is automatically sent to the landlord for their signature. A final completed document signed by both parties is automatically sent to all signatories.
WE KEEP UPDATED RECORDS OF ALL:
Pending applications
New lets
Vacant apartments
Tenanted units with lease status and expiry dates
We require all applicants to pass the requisite credit and other checks before being screened as per the below vetting process. All tenants being screened as per the vetting process will be required to:
1
Complete the online application form
Complete the online application form and submit the required supporting documents.
2 3
Pass a TPN check
Applicant must pass a credit check to ensure good standing.
Submit application to the landlord
Submit the application to the landlord within 48 hours once all supporting documents have been received.
4 5
Pass an affordability assessment
Applicant must rearn at least 3 times the rental in order to qualify.
Provide proof of employment
Potential tenants are to provide proof of employment in the form of:
Latest payslip
3 or 6 month bank statements
Company documents
Letter from Accountant
Resolution for authorised signatories
6
Landlord reference check
A positive landlord reference should be obtained or proof that the applicant is a home owner.
INSPECTION SERVICES
Chapter 3
We use specialised software, an online programme adapted for the South African property market, to arrange and perform all relevant ingoing and outgoing inspections with tenants. This includes taking photographs of the condition of the unit and compiling a detailed inspection list of any defects within the unit. Good to know: An inspection administrator is available for bi-annual inspections.
FINANCIAL SERVICES
Chapter 4
OUR SERVICES INCLUDE:
Raising invoices and collecting monthly rent
Performing credit control on all outstanding accounts (as per the agreed-upon credit control procedure)
Ensuring debit order authorisations are in place for all tenants
Receipting and managing tenant deposits, including investing these in an interest bearing trust account in terms of the lease agreement and the Rental Housing Act
WHAT WE DO
Chapter 5
(The Estate Agency Affairs Board & Financial Intelligence Centre Act) Together with our Portfolio Managers, FMS Sales & Leasing are registered with the EAAB and hold a valid Fidelity Fund Certificate. In addition, we are fully FICA-compliant and have the required Risk Management Compliance Programme in place as per the revised FIC Act. We also have procedures and policies in place to ensure that we are fully compliant with the requirements of the Rental Housing Act.
MEET THE TEAM
CHERYL PAGE
Highly experienced with over 20 years in the real estate industry, Cheryl believes honest, open communication is the key to client success. She’s proactive about maintenance since it’s a key factor for long-term tenant retention and in protecting the landlord’s property value. Using our 100% online leasing application and tenant vetting systems, she’s helped us achieve gold-standard occupancy rates.
EMAIL: cherylp@fmssalesandleasing.co.za
CAROLINE O’RAHILLY
Caroline is a people person and enjoys matching people's needs to their homes. She is a full status agent and has been a part of the property industry for 8 years. Her experience in sales and rentals has aided her in thoroughly comprehending all facets of real estate.
She believes that open communication is essential for long-term relationships and strives to ensure and maintain a high level of professionalism with all clients.
EMAIL: carolineor@fmssalesandleasing.co.za
MELISSA KAMMIES
Melissa has been a property professional for more than 6 years. She strives to keep channels of communication open regarding every aspect of a property. Her speedy turnaround on queries and correspondence ensures that both landlords’ and tenants’ needs are met rapidly and that effective resolutions are found. Melissa is most happy when all stakeholders are happy.
EMAIL: melissak@fmssalesandleasing.co.za
SOME OF OUR SUCCESS STORIES
Pinelands is Cape Town’s 15 minute suburb
Everything you’ll ever need is just 15 minutes away: the office in the CBD, the airport, healthcare at Vincent Pallotti, and UCT just down the M3. We’ve sold 28 units here, and have fulfilled over 41 leases.
Irene Court - Newlands
Irene Court in leafy Newlands is a smaller block on a quiet street with easy access to town, UCT, shopping, healthcare, and nature. We’ve sold over 7 units in this 27 unit block!
Anfield Village - Pinelands
The Empire - Muizenberg
Intaba is Claremont
Upper’s best kept secret. Meaning ‘mountain’ in isiZulu, Intaba apartments feature uninterrupted views of Table Mountain, premium finishings, swimming pool, and prime location with a 2 minute walk to trendy Cavendish Square, pubs, restaurants. We’ve fulfilled 11 leases in this hot investment block.
Melrose Village - Muizenberg
The Empire Building is Muizenberg’s trendiest spot.
Primely located at Surfers Corner, it’s ideally situated for fun in the water, hikes on the mountain, and a vibrant nightlife. We’ve sold 12 units here and fulfilled over 10 leases.
Melrose Village in trendy downtown Muizenberg reflects the culture of the area with historical roots and vibrant splashes of colour. We’ve sold 6 units in this block. We’ve also fulfilled 8 leases in the last 12 months alone.
Intaba - Claremont
FEE
Chapter 8
COMMISSION FOR SERVICES.
Should you be interested in our services, please let us know and we will revert with our commission rate.
