Faircape Health Magazine_2025_Digital

FAIRCAPE Health

Faircape Group

5th Floor, The Terraces 25 Protea Road, Claremont, 7708 Tel: 021 815 5700

For queries contact enquiries@faircape.co.za

Production Team:

Editorial: Zeenat Moosa-Hassan, Kelly Bigara

Concept Design: Brittney Fourie

Designers: Brittney Fourie, Jamie Waller

Photographer: Hean Prinsloo

Additional Imagery: Kevin Sawyer, BackaBuddy, Adobe Stock, Freepik, Unsplash, https://casemanagement.co.za/, https://sudoku.cba.si/en/ www.casemanagement.co.za

Additional contributions:

Mike Vietri, Carrie Allen, Dr Nicci Snyders, Dr Nick Sokolsky, Dr. Erin Warren-Hansen, Gail Hunter, Gale Armstrong, Jenna Rimbault, Juanee Prinsloo, Kelsey Leigh-Moore, Liezel Botha, Marchelle Wessels, Marthie Kruger, Megan Albert, Michelle Bezuidenhout, Prof. Romy Parker, Sara Van Velze, Sasha Prinsloo, Tamlyn Bouland, Toni Smyth.

Andrea Bradley, Gideon Jan Boshoff, Lucien Haupt, Sascha Stenslunde, Tashriek Goliath, Zelmarie Nel.

Hello & Welcome

As I reflect on the journey of the Faircape Health rehabilitation programme over the past eight years, I am filled with immense pride. From modest beginnings, we have grown to become the largest private rehabilitation centre in the Western Cape. This achievement is a testament to the extraordinary dedication, professionalism, and shared commitment of our teams to our vision: excellence in everything we do.

We are now extending our rehabilitation services to Faircape Health Heritage, where construction is underway for a new, purpose-built rehabilitation facility. Although this service has only recently launched, we are already seeing a sustained demand, delivered by the same exceptional interdisciplinary teams who have helped define our success in Faircape Health Tokai Estate, and Faircape Health Somerset West.

Our embrace of the Interdisciplinary Team (IDT) model has been fundamental to our approach. By bringing together diverse healthcare professionals, we achieve exceptional outcomes, with 95% of our patients reaching the goals set by their IDTs, and 24% exceeding expectations.

What truly sets us apart, though, is our unique team structure. While each professional operates within their own independent practice, they are wholly dedicated to our facilities. This ensures a consistent focus on our patients, our standards, and our outcomes. Each practice runs its own quality assurance, and outcomes are transparently shared, creating a culture of accountability, continuous learning, and innovation.

We have also extended this model into our sub-acute and long-term care facilities, applying the same systems and professional excellence to a broader patient base. Dedicated doctors now serve our long-term care patients, with systems and values that reflect our rehabilitation

roots. In another industry first, Faircape Health is the only healthcare group in the region to manage both short-term and long-term care under a single, unified management team. This integration allows us to draw on the unique skills and perspectives of each discipline, enhancing care across the continuum.

To all our staff, allied professionals, and partners, thank you. Your unwavering commitment has been the cornerstone of our growth. Our walls continue to fill with images and stories of incredible recoveries, each one a reflection of your dedication.

We look forward to the future with great optimism as we continue to grow, innovate, and deliver world-class care.

By Mike Vietri CEO of Faircape

The Power of Teamwork

Why Our Interdisciplinary Team Gets Results

At Faircape Health, exceptional care doesn’t happen by chance. It’s the result of a thoughtfully coordinated Interdisciplinary Team (IDT) of dedicated healthcare professionals who work together to deliver seamless, personalised care with compassion and expertise.

From the moment a patient arrives at any one of our facilities, our IDT steps in with a commitment to getting to know the person behind the diagnosis. We take the time to learn more about what matters most to them. Is it walking to the garden unassisted, enjoying meals with friends or regaining the confidence to speak clearly after a stroke?

These details might seem small but they’re what drive our IDT, who pool their knowledge, experience, and insights to develop a care plan that considers every angle. Our doctors, nurses, carers, physiotherapists, occupational and speech therapists, dietitian, and social workers don’t operate in silos. Instead, they meet regularly to discuss progress, troubleshoot challenges, and adapt plans in real time.

What Makes Our IDT Different?

For our patients, this means fewer gaps in care and more joined-up thinking. When a patient is supported by a team that communicates openly, cares deeply, and acts decisively, they feel it. So do their families.

For example, if a patient recovering from surgery is feeling anxious or is not eating well, the team doesn’t treat each issue separately. Instead, they work as a unit to explore how physical discomfort, mood, and appetite may be interlinked, and how to solve it together.

Our team also benefits, frequently expressing how rewarding it is to be part of a setup where their input is valued, their work feels meaningful, and they can see the impact of their efforts every day.

This kind of professional synergy not only builds trust and respect, but it also leads to smarter decision-making, faster interventions, and ultimately, better health outcomes. In the end, it’s not just about what we do but about how we do it. And at Faircape Health, we do it together.

Tokai Estate

A tranquil space for holistic healing, supported by expert medical care and premium comfort, nestled in one of the Cape’s most sought-after suburbs.

Why Tokai Estate?

• State-of-the-art rehabilitation

• 80-bed hospital

• Interdisciplinary Team (IDT) care approach

• On-site A-Grade pharmacy

• Private and shared luxury rooms

• Fully-equipped therapy gyms

Comfort Meets Care

Coffee shop

• Free Wi-Fi and Smart TVs

• Chef and dietitian-prepared meals

• Hydraulic baths and accessible showers

• Backup power 24/7

Redefining sub-acute rehabilitation with comprehensive, personalised care that feels like home, all tucked away in the secure, leafy surrounds of Heritage Park.

Why Somerset West?

• 24-bed sub-acute facility

• Intimate, supportive environment

• Individualised recovery plans

• On-site physiotherapy and orthopedic therapy gyms

• Expert Interdisciplinary Team (IDT)

Comfortable rooms designed for dignity

Thoughtful Touches

• Smart TVs and free Wi-Fi

Three meals daily by chef and dietitian

• Beautician services

• Wheelchair-accessible bathrooms

• Always-on backup power

Rehab,

Reimagined

The Power of Team-Led Healing

When it comes to recovery after illness, injury, or surgery, rehabilitation isn’t a solo act but a symphony of skills, empathy, and collaboration. At Faircape Health, this coordinated approach is brought to life through the Interdisciplinary Team (IDT), a dynamic group of healthcare professionals working together to help patients regain strength, independence, and quality of life.

Our IDT is the cornerstone of our person-centred rehab model, bringing together physiotherapists, occupational therapists, speech and language therapists, nurses, a dietitian, social workers, and doctors to support each patient’s physical, emotional, and psychological recovery. Instead of working in silos, each team member contributes their expertise within a unified care plan, with holistic healing as the one clear goal.

Our model thrives because of a shared culture that values teamwork, curiosity, and accountability. Team members learn from each other, challenge assumptions, and continuously seek better ways to serve their patients. It’s this synergy that transforms care from routine to remarkable.

Care That Connects the Dots

Imagine a patient recovering from a stroke. Their needs may span from physical mobility and communication support to emotional adjustment and nutritional needs. In this case, a physiotherapist may focus on restoring balance and movement, whilst a speech therapist will work on cognitive-linguistic recovery and a dietitian will ensure proper nutrition to fuel the healing process. Finally, a social worker is on hand to provide the patient and their family with emotional support during their journey.

Together, the IDT ensures that no aspect of the patient’s recovery is overlooked. Daily or weekly IDT meetings are the engine behind this model, with team members sharing updates, flagging concerns, and adapting treatment plans in real time. This continuous loop of communication allows for agile, responsive care tailored to each resident’s progress and preferences. Patients and their families are also active participants in this process, ensuring the plan of care aligns with their personal goals and values.

The results speak for themselves. With the power of an IDTled approach, residents at Faircape Health are never alone during their recovery.

We also know that recovery is rarely linear. It’s full of challenges, small victories, and unexpected turns. However, research shows that interdisciplinary care leads to better outcomes, including faster recoveries, fewer hospital readmissions, and higher patient satisfaction.

Beyond the data though, it’s the human stories that shine. Residents often report feeling seen, heard, and supported, not just as patients, but as individual people. That sense of being understood and cared for is, in itself, healing. Every step forward is supported by a team that is deeply invested, highly skilled, and always working together to help each person live well, recover fully, and thrive again.

The New Era of Physiotherapy

Since opening my physiotherapy practice at Faircape Health Tokai Estate in 2021, I’ve had the privilege of both witnessing and implementing some of the most transformative advancements that are redefining rehabilitation and improving patient outcomes.

One of our most impactful tools is a ceiling hoist system imported from Belgium. Designed to fully support patients who are at high risk of falling or unable to stand or walk independently, the system enables patients to safely engage in rehabilitation. For physiotherapists, the ceiling hoist frees up our hands, resulting in more effective movement facilitation, manual therapy, and patient engagement.

Another standout innovation we utilise is BlazePods, an interactive, light-based reactive training system particularly effective for balance retraining, cognitive engagement, and coordination. The system’s gamified nature adds a fun, competitive edge that motivates patients, making therapy

not only effective but also enjoyable. Older adults, some who are resistant to technology, have especially shown great enthusiasm for BlazePods.

Virtual reality (VR) is also gaining ground in our practice. Using VR goggles, we can simulate every-day scenarios and activities of daily living in a controlled, immersive environment. This is invaluable for patients re-learning functional tasks such as cooking, navigating a busy street, or even shopping for groceries.

For patients with severe weakness or neurological impairments, we also incorporate electrical muscle stimulation (EMS) and passive movement machines.

Patients who are initially unable to move their limbs independently benefit from these interventions, as they serve as a bridge to more active participation in therapy. Families are often quick to embrace these advancements too, recognising the tangible benefits they offer. In fact, our integration of technology has become a defining feature of our practice.

Technology will continue to expand our capabilities, allowing us to deliver better outcomes, more efficiently and compassionately.

At Faircape Health Tokai Estate, we are proud to be at the forefront of this digital transformation. I strongly believe that this rise of technology doesn’t replace the physiotherapist, but enhances and empowers it. Our human connection will always remain irreplaceable in motivating, guiding, and connecting with patients.

By Marchelle Wessels | Co-owner of Faircape Tokai Physiotherapy Inc.

Marchelle has a strong background in critical care, has deep expertise in Pulmonary Rehabilitation and is passionate about advancing the physiotherapy profession.

Healing Journeys

Zelmarie Nel

Medical scientist Zelmarie moved from Johannesburg to Cape Town in late 2023 for work and quickly found a running club community. The lifelong runner was training for the Two Oceans Marathon but everything changed a week before race day

While out on a short 10km run to Camps Bay, Zelmarie was hit by a drunk driver and flung nearly 30 metres over the side of the road. She remembers nothing of the fall, nor has she watched the viral video of the accident. She describes the sensation as feeling like a rollercoaster, and in many ways, that’s exactly what lay ahead. She was rushed to Christiaan Barnard Hospital in Cape Town where A runner’s resilience, redefined

her extensive injuries included a broken ankle, pelvis, ribs, cheekbone, back, knee, and torn ligaments. Despite the severity of the trauma, her doctors remain astonished that she wasn’t paralysed. It was nothing short of a miracle.

She spent a week in ICU, three weeks in hospital, and another month at Faircape Health Tokai Estate. Her doctors said it was the best facility, and for her, that proved true.

Her rehabilitation was both challenging and uplifting. Physiotherapy sessions were designed to push her limits, but always with a sense of fun and encouragement. Laughter was part of the process, and emotional recovery was prioritised alongside the physical, thanks to the warm

support of a social worker. Even the meals and comfortable private room exceeded her expectations. “Faircape was everything I needed,” she says. “Dr Domingo, Jess, Allisa, and the entire team were so kind, attentive, and genuinely invested in my recovery, and I am so grateful for them. The physios were tough but fun, and we laughed a lot, which helped me heal mentally too.”

Now walking with crutches and attending outpatient physio, Zelmarie is disciplined and determined to get back to running. “My goal is to run the Two Oceans next year,” she says with a smile. “Thank you to Faircape. You’ve helped me find my stride again”.

Credit: BackaBuddy

Healing Fur Good

The Role of Animals in Therapy

Many of us have felt the magic of animals, whether it’s playing fetch with a dog, cuddling a purring cat, watching fish glide serenely through their aquarium, or melting at the sight of a majestic horse. Most of us can’t help but let our guard down and turn to mush when we’re around animals. That special connection has now been scientifically proven to support people facing a wide range of physical and emotional challenges.

From individuals in recovery to those living with Post Traumatic Stress Disorder (PTSD), autism, chronic illness, trauma, or disabilities, and even our much-loved seniors; animals are playing a powerful role in helping people navigate life’s most stressful situations.

For many of us, our first true friendship as children comes in the form of a dog, cat, or even a hamster. These little beings often create deep, meaningful bonds that help shape our emotional development and strengthen our sense of self well into adulthood.

Animals bring a sense of familiarity, almost like a piece of home, into hospital settings, offering comfort to both patients and staff. Their presence can shift the mood of an entire ward, lighting up hallways and rooms with warmth, hope, and calm. They uplift spirits and improve emotional well-being, bringing joy and a renewed sense of optimism to those who need it most.

By introducing a variety of animals and interactions, the ultimate goal is to enhance the recovery journey and, in many cases, even reduce recovery time. This is achieved in several ways including individual volunteers bringing their own pets to visit and spend time with patients and certified

pet therapy groups facilitating structured interactions.

At Faircape Health, we also have animal-assisted interaction (AAI) sessions, where well-trained therapy animals with gentle demeanours work alongside experienced handlers or AAI therapists. These guided sessions are designed to encourage movement, communication, memory recall, and social engagement are simple, everyday activities that may have become difficult.

lower levels of epinephrine, also known as adrenaline. This hormone plays a key role in the body’s fight or flight response, and when produced in excess, can lead to high blood pressure, rapid heartbeat, sweating, and even more serious complications.

When patients are supported in this way, they often adopt a more positive mindset, which helps them face challenges with greater confidence and resilience.

But what exactly is AAI?

Animal-assisted interactions refer to guided engagements between animals and people that are designed to reduce depression, improve emotional well-being, and support the body’s natural willingness to heal. These therapeutic experiences are particularly beneficial for those suffering emotionally, physically, or mentally as a result of illness, trauma, or stress.

Animals have an incredible ability to detect emotional overload before it happens. They often respond with quiet empathy, gently approaching the person to provide comfort and diffuse distress. Their non-threatening, familiar presence offers a soothing sense of calm and has been shown to

Animal-assisted interactions offer positive distraction and emotional support. They help us pause, breathe, and feel grounded, reducing anxiety, fatigue, depression, and overall stress levels. Even spending just a few minutes with an animal can release oxytocin (the bonding hormone), lower cortisol (the stress hormone), reduce blood pressure and heart rate, ease pain levels, and regulate lung pressure.

Activities such as walking a dog, feeding them a treat, or simply stroking their fur can refine motor skills and stimulate neural pathways in the brain. This aids in the return of lost or weakened capabilities thanks to a boost in serotonin and dopamine.

Animal companions help us make sense of life’s curveballs. They provide a safe space free from judgement. Dogs, in particular, have an extraordinary ability to sense and even smell human emotions, and often adjust their body language to offer comfort, sometimes leaning gently into someone or resting their muzzle on a lap.

By Kelsey Leigh-Moore | Pet Manager

Kelsey leads our in-house pet therapy programme and is always available to support patients and their families on their healing journey.

A Pet Partnership

The Animal Welfare Society of South Africa (AWS SA) continues to transform animal lives across Cape Town’s most vulnerable communities. Our busy welfare hospital in Phillipi offers comprehensive veterinary care to pets in lower-income neighbourhoods across 4,000 km² of the Cape Metro, with a special focus on the Cape Flats.

Our centre relies on the generosity of the public, trusts, foundations, and our valued corporate sponsors to keep our mission thriving.

AWS SA’s community-driven services include;

• Affordable pet sterilisation

• Vet services for disadvantaged areas

• Rehoming stray and abandoned pets

• School-based pet and animal welfare education

Thanks to Faircape’s partnership with AWS SA, residents of all six pet-friendly villages now benefit from our AnimalAssisted Activities (AAA) programme, bringing joy, comfort, and companionship to all those in their care.

“It is amazing how all of this comes together. It truly reflects the love and compassion humanity is capable of when given the chance. There’s no such thing as a bad relationship with an animal, and at our core, who we are is revealed in how we treat those without a voice.”

Kelsey Leigh-Moore | Pet Manager, Faircape Health

Your contribution matters more than you know! Every Rand can help end the abusive cycle of unwanted animals. Even R5 makes a huge difference

Restoring Strength, Renewing Lives

The Role of a Physical Medicine and Rehabilitation Physician

Rehabilitation remains underdeveloped and undervalued across South Africa, but it holds immense potential to transform lives, especially for those recovering from serious illness or injury. At its core, this field is about restoring dignity, function, and independence.

At Faircape, we are proud to have a team of general practitioners and family medicine physicians who bring a holistic, person-centred approach to rehabilitative care. Our doctors draw on broad training in general medicine and surgery, working closely with interdisciplinary teams to enhance patients’ health and quality of life. Their approach is comprehensive, and does not just treat the medical condition, but addresses its emotional, social, and practical impact.

What Physicians Do

Our physicians have several responsibilities, including:

• Collaborating with nurses, therapists, and social workers.

• Developing tailored treatment plans.

• Diagnosing complex impairments.

Educating patients and families on condition management.

• Managing medications to relieve pain and enhance function.

• Overseeing physical and occupational therapy.

• Performing procedures like joint injections and Botulinum toxin for spasticity.

Many of our physicians develop niche expertise in areas such as:

Brain Injury Medicine

Supporting cognitive, emotional, and physical recovery.

Cancer Medicine

Helping patients maintain function and quality of life while navigating palliative or curative treatment options.

Geriatric Rehabilitation

Holistically treating frailty, dementia, and fall risk, while reducing unnecessary medication.

Pain Medicine

Pain medicine provides multi-modal care for those living with chronic pain.

Spinal Cord Injury Medicine

Managing needs like bowel and bladder care which are often overlooked, yet crucial for dignity and comfort.

Physicians play a critical role in Faircape’s healthcare system, helping individuals overcome physical challenges to live fulfilling lives.

By Dr Nicci Snyders | Family Physician

Dr Nicci Snyders is a specialist Family Physician and lead doctor at Faircape Health Tokai Estate, currently completing her rehabilitation medicine fellowship through the International Rehabilitation Forum.

Rediscovering Workplace Purpose

with Occupational Therapy

Occupational therapy, especially in adult rehabilitation, is often misunderstood. The term can be confusing, sometimes mistaken as referring only to job placement or vocational services. Yet at its core, occupational therapy is profoundly simple, focusing on the everyday activities that shape our identity, support our health and well-being and make life meaningful.

The essence of occupational therapy lies in three vital questions we ask before beginning rehabilitation:

• What were you doing before your hospital stay?

• What are you struggling with now?

• How can we help you get back to those activities?

A key part of our role is vocational rehabilitation. This supports adults in returning to work, which is often a major part of their identity and daily routine. Nearly every adult who was employed before their hospital stay feels some anxiety about returning to work, whether due to physical limitations, cognitive concerns, or fear of re-entering the workplace. This is why conversations about work are now a standard part of our assessments.

To enhance our work-focused approach, we’ve recently added work sample assessments based on the Modular Arrangement of Predetermined Time Standards (MODAPTS) system. MODAPTS offers a structured way to evaluate performance in real-world job tasks like typing, handling loads, using both hands, and administrative duties for example. This tool helps us assess how a person’s abilities align with open labour market demands, and guides our therapy accordingly.

As the owner of the practice, I also hold a deep responsibility, not just to our patients, but to the therapists I work with every day. Supporting their professional growth and wellbeing is a core part of my role. Their well-being directly affects the quality of care we provide, and creating space for mentorship, support, and fulfilment is central to our practice culture.

Occupational therapy services are built on the belief that occupation, or purposeful, meaningful activity, has always been central to human life.

While daily activities like dressing, bathing, and grooming are still important, we also assess work-related skills such as concentration, physical stamina, coordination, and communication. These are often essential for a successful return to work.

By Sasha Prinsloo | Director of Sasha Prinsloo Occupational Therapy Inc.

Sasha holds a diploma in vocational rehabilitation, and has a passion for empowering adults to reconnect with meaningful occupations, particularly in the workplace, to support recovery, purpose, and fulfilment.

Andrea Bradley Healing Journeys

At 58, Andrea Bradley faced an unimaginable battle when she was diagnosed with transverse myelitis, a rare and severe inflammation of the spinal cord caused by the virus responsible for shingles. The diagnosis left her paralysed from the waist down, turning simple daily tasks into challenging hurdles.

When Andrea arrived at Faircape Health Tokai Estate in August 2024, she was unable to walk. But with relentless determination and the expert guidance of our dedicated rehabilitation team, she committed herself to an intensive programme of twice-daily physiotherapy. Step by step, she fought through the pain and frustration, steadily regaining strength and mobility.

After seven weeks of unwavering effort, Andrea progressed from complete paralysis to standing, and then to walking with the support of two crutches. Her journey continued beyond the hospital walls through outpatient therapy, where her resolve never wavered.

Today, Andrea walks confidently and unaided, a powerful testament to the impact of specialised care combined with perseverance and courage. Her story inspires all who face health challenges, reminding us that with the right support and mindset, remarkable recoveries are within reach.

One Step Stronger

10 PRACTICAL WAYS TO

Improve Language After a Stroke

Regaining language skills after a stroke can be slow and sometimes frustrating, but it is absolutely achievable with time, patience, and the right strategies.

1

Work with a Speech and Language Therapist (SLT)

They are trained to help you rebuild your communication skills and will assess your needs before providing personalised exercises to target specific challenges.

Top Tip: Be open about what you’re finding difficult and what you’d like to improve. The more your SLT understands, the more helpful your sessions will be.

Practice Every Day

Like any skill, language improves with practice. Even short sessions of 5 to 10 minutes can help your brain form new connections and reinforce learning.

Top Tip: Read aloud from a book or newspaper, describe what you’re doing as you go about your day, or name objects around you or in pictures.

2

3

Use

6

Other Ways to Communicate

While your speech is still improving, try gestures, drawings, writing, or using communication boards or apps to express yourself..

Top Tip: Don’t be afraid to point, use hand signals, draw simple pictures, or show photos.

Surround Yourself with Language

The more you hear, see, and read language, the more your brain stays engaged. Top Tip: Watch TV shows or movies with subtitles, listen to audiobooks or podcasts and read children’s books or short articles that match your current level.

7

8

Join a Support Group

Connecting with others who understand what you’re going through can boost your mood and motivation.

Top Tip: Look for stroke or aphasia support groups, online forums, video chats, or group recovery classes that offer a sense of community.

Keep a Communication Journal

Jot down important words, ideas, and thoughts. It can help you track progress, recall vocabulary, and express emotions.

Top Tip: Include notes on how you’re feeling each day, new words you’ve learned, or even drawings and symbols that help convey your message.

9

Technology can make practice fun and accessible. There are many apps designed specifically for stroke recovery and language improvement.

Top Tip: Some popular apps to try are Tactus Therapy, Constant Therapy, or Lingraphica. Use Helpful Apps and Tools

Involve Family and Friends

Talking with loved ones gives you real-life practice, so let them know how they can support you.

Top Tip: Ask them to speak slowly and clearly, play word games with you and try and finish your own sentences, even if it takes time. Patience and encouragement go a long way.

4

10

Be Kind to Yourself

Language recovery is a journey, not a race. Some days will be better than others, and that’s completely normal.

Top Tip: Set small, achievable goals and take breaks when you need to. Celebrate every step forward and remind yourself of how far you’ve come.

5

Don’t Worry About Mistakes

It’s okay to get words wrong. Mistakes are part of learning and healing. Remember, what matters most is progress, not perfection.

Top Tip: Celebrate small wins. Each new word or clearer sentence is a step in the right direction.

By Tamlyn Bouland | Speech Therapist

Tamlyn Bouland is a qualified and passionate Speech Therapist with a special interest in neurorehabilitation and supporting adults in regaining communication and swallowing abilities after stroke or brain injury.

Beyond the Bedside

How Social Workers Help You Heal

Whether you’re living independently in a retirement village or already receiving some support, the road to recovery can feel overwhelming, especially during that uncertain in-between stage. You may find yourself asking, how will manage at home? What if I’m not quite ready? Who’s going to help me navigate all of this? That’s where social workers come in, often quietly, but always meaningfully.

You’re no longer in the thick of hospital care when you enter rehabilitation in a sub-acute facility like at Faircape but you’re not quite ready to go home either. Whilst the doctors, nurses and physiotherapists will be focused on your recovery, your social worker will be looking at the whole picture.

Social workers are here to get to know you, as our aim is to help you cope with the emotional and practical changes that come with physical recovery. Having this extra layer

of support can make a big difference, especially if patients are living far from family, and our role is often broader than people expect.

Psychosocial assessment

Our main job is to understand your story, which involves sitting down with you, and your family to chat about how you’re coping, what kind of support you already have, what your living situation is like, and whether you have any concerns.

Emotional support

Being unwell can be hard emotionally, and you might feel anxious, frustrated, or just plain flat. Social workers are trained to offer counselling and emotional support so you can talk openly about how you’re feeling and find ways to cope. This is especially important if you’re dealing with a new diagnosis.

Discharge planning

Going home sometimes is not as simple as it sounds. You may require specialist equipment, extra help at home, or just someone to check in on you. Social workers coordinate with your interdisciplinary team to plan a safe and supported discharge.

Advocacy and coordination

Not everyone feels confident speaking up when they’re unwell but we’re there to make sure your voice is heard. We speak up if something’s not right, and make sure the whole team is working towards your goals.

Supporting families

Your recovery impacts your loved ones, no matter how far they are. Social workers keep families in the loop and help them navigate tricky conversations or disagreements, always keeping your preferences front and centre.

Whether you’re heading home or settling into a new way of living, we’re here to remind you that you don’t have to do it all on your own.

By Gail Hunter | Social Worker

Gail

Meet Some of Our Carers

At Faircape Health, our carers are the heartbeat of healing. In this Career Spotlight, we meet Michelle Bezuidenhout and Gale Armstrong, two exceptional Carer Supervisors who show us that true leadership in healthcare is grounded in compassion, teamwork, and a deep commitment to those in their care.

Gale Armstrong

Empowering Teams, Saving Lives

At Faircape Health Tokai Estate, Gale Armstrong is a name synonymous with dedication. With nine years at Faircape Health, her career has been shaped by an unwavering passion for learning, teamwork, and leadership.

Her decision to step into a supervisory role was fuelled by a desire to mentor others while growing personally. “I wanted to lead by example, develop my management skills, and inspire my team to reach their full potential,” she shares.

One of her proudest moments came during a night shift emergency. As part of the night duty rescue team, Gale helped resuscitate a patient in critical condition. “The physical effort was intense but the joy of saving a life and knowing my team was prepared for that moment was unmatched,” she recalls.

Gale credits much of her journey to supportive colleagues, and a work environment that champions excellence. “Being able to guide and motivate others while contributing to such a high standard of care is an honour.”

Her daily mantra is ‘professionalism, kindness, teamwork, and precision’ which are habits and values that she lives by everyday.

Michelle Bezuidenhout

Leading with Compassion

With over eight years of caregiving experience and three of those spent at Faircape Health, Michelle’s journey into her current role as Carer Supervisor was driven by a personal mission to make a meaningful difference in someone’s life.

“I’ve always felt a deep conviction to improve the well-being of those in our care,” Michelle explains. “Over the years, my compassion, empathy, and love for what I do have only deepened.” Michelle’s favourite part of the job is watching both her patients and her team flourish. “Seeing the impact our care has on patients and helping my team grow in skill and confidence is incredibly rewarding,” she says.

One moment that especially moved her involved an elderly resident struggling with loneliness. After a few days of intentional, loving care including singing songs, sharing stories, and offering smiles, Michelle passed her room to find her laughing and chatting with a carer. Later, the patient thanked Michelle personally, saying how much brighter her day had become.

“That transformation reminded me why we do what we do,” she says. Michelle finds balance outside of work by spending time with her children, walks on the beach, and watching her favourite series. “Being in nature, especially with a view of the Helderberg, really helps me unwind,” she adds.

Nourish to Flourish

Unlocking the Healing Power of Food

While medical and physical treatments often take centre stage in rehabilitation after illness, surgery, or injury, a wellbalanced diet plays a quieter, yet immensely important, role in speeding up the healing process.

Following illness or surgery, the body enters a state of heightened metabolic activity, requiring more energy and specific nutrients to rebuild tissue, repair cells, and fight off potential infections.

Rehabilitation without proper nutrition is like trying to drive up a steep, rocky road on an empty tank. Your body needs the right fuel to recover effectively. Understanding how nutrition supports the healing process, and being mindful of what you eat, can accelerate recovery, reduce inflammation, and boost overall energy levels.

Your nutritional needs may be influenced by factors such as chronic conditions, the severity of your illness or injury, and any medications you’re currently taking. This is particularly important for patients recovering from surgery or managing chronic wounds.

Maintaining a nutrient-rich diet not only reduces chronic inflammation and helps manage pain, but also enhances comfort and supports greater participation in physical or occupational therapy.

Good nutrition also helps preserve muscle strength and function. When the body receives enough calories and protein, it’s better equipped to maintain muscle mass and prevent the muscle wasting that often occurs in patients who have been immobile or hospitalised for extended periods.

It is very important to include good quality macro and micronutrients, such as;

Protein

The most important nutrients during recovery, helping to rebuild damaged muscles and tissues. Foods like chicken, eggs, fish, beans, and dairy are all great sources of protein.

Carbohydrates

Needed for steady energy to power you through your rehab sessions and daily activities. Think of whole grains, fruits, and vegetables.

Healthy fats

Help your body absorb vitamin A, D, E, and K which are especially important for healing. Avocados, nuts, seeds, and fatty fish like salmon are packed with good fats that help reduce inflammation and support your cells.

Micronutrients

Just as important as macronutrients. Include a range of vitamins and minerals or speak to your dietitian about adding a supplement.

What to avoid

Sugary foods, refined carbohydrates, alcohol and caffeine: These can increase inflammation and knock down your immune system.

Cutting calories

Without enough nutrients, your body may struggle to heal, making your recovery longer and harder.

Whether you’re relearning how to eat after a stroke, need a feeding tube plan, or adjusting to new dietary restrictions, every recovery journey is different. Working with a dietitian can help ensure you are meeting your nutritional needs.

By Toni Smyth | Lead Dietitian

Setting the Standard

Clinical Management That Drives Recovery

Sub-acute rehabilitation is a crucial bridge between the intensity of being in hospital and the freedom of being at home. In this setting, effective clinical management proactively guides the recovery process, anticipating patient needs, coordinating care, and ensuring each patient progresses with purpose and precision.

At its core, clinical management is the art and science of aligning medical oversight with functional recovery. It requires medical competency and system thinking that inspires and facilitates a coordinated, patient-centred framework.

In acute care, clinicians focus on life-saving interventions under tight time demands. It’s a proverbial battlefield with fast, reactive and often heroic action. Sub-acute care, by contrast, is deliberate. It’s about healing over time, managing complexity and preparing patients, not just for discharge, but for reintegration into life. This shift requires a completely different mindset.

A good clinical manager will allow the interdisciplinary team to shape the patient journey. Perhaps most importantly though, they must listen. Progress is not just tracked, but celebrated. Barriers are anticipated, and setbacks addressed holistically, not with blame, but with adaptation.

Success in sub-acute rehabilitation must be measured by meaningful outcomes including patient satisfaction, avoidance of preventable complications, and a reduction in the length of stay without readmission. Discharge is not an end point here but rather a handover. It includes education, continuity planning and linking with community support structures. A good clinical team ensures that the journey doesn’t unravel the moment the patient leaves the ward.

On the opposite end, clinical managers in sub-acute settings often face several challenges, including complex comorbidities with overlapping medical needs, family expectations that may not align with clinical realities, and resource limitations that impact discharge planning.

Whereas acute care asks about the diagnosis, sub-acute care asks about the goal.

Sub-acute clinical management thrives on teamwork. True recovery is never uni-dimensional and it demands collaboration between the entire interdisciplinary team.

Effective clinical management means facilitating this dialogue, resolving friction points, and ensuring that everyone is working from the same playbook which is the patient’s recovery plan. Weekly team meetings, shared goals and open communication are not optional but essential.

The solution lies in structured communication, realistic goal setting and system design that supports decisionmaking. Clinical managers must create an environment where feedback loops are quick, data informs action, and every team member feels valued.

In a healthcare world that often prioritises the urgent over the important, sub-acute rehabilitation reminds us that the slow work of healing is sacred.

A successful clinical management journey is visible not in numbers but in the patient’s own stories. The stroke survivor who walks again, the elderly patient who regains continence and confidence, or the fractured hip that returns to leisurely nature walks again. This is why we do what we do.

By Dr Nick Sokolsky | Clinical Manager at Faircape Health Tokai

Dr Sokolosky has over six years of clinical experience and a strong track record in medical leadership. He holds a medical degree from Wits University and an MBA from UCT’s Graduate School of Business.

Patient Assessment Nurses

The Face of Faircape Health

A common misconception is that our role is limited to that of assessment nurses. Whilst assessing patients referred to Faircape Health for physical rehabilitation is a big part of what we do, we are also responsible for marketing Faircape Health’s services to doctors in hospitals across the Western Cape.

This dual role of part clinician, part brand ambassador, makes our work incredibly dynamic and impactful.

So what happens during a patient assessment?

When a patient is referred to Faircape Health, we conduct a detailed assessment, typically at the hospital bedside. This process takes about an hour and involves reviewing clinical documentation, and engaging with the patient and their family. We evaluate a range of criteria, including wound care, medication needs, mental status, and oxygen dependency amongst others.

The aim is to look beyond the patient’s diagnosis to get a better picture of their condition, understand their support needs, recovery potential, and ideal care environment. One of our key responsibilities is determining whether a patient is more appropriate for sub-acute rehabilitation or frail care. Sub-acute care is typically suited to medically stable patients that need ongoing therapy or clinical oversight after surgery, a stroke, or serious infection. On the other hand, frail care helps those needing long-term assistance with daily living and chronic condition management.

We make these recommendations sensitively, using our experience and insight, and always with the patient’s dignity, comfort, and outcomes in mind.

What happens after a patient assessment?

We then compile a clear summary of the patient for the rest of the interdisciplinary team who are responsible for setting treatment goals or care plans. Assessment nurses focus on logistics and coordination, liaising with the ward to confirm

bed availability, and monitor medical aid authorisation or quotations for private paying patients.

Once a bed is available, and the patient is medically stable, we arrange ambulance transport to Faircape Health, always keeping the referring doctor informed. At this point, care formally transfers to Faircape Health.

Hospital settings can be fast-paced and complex and it is often difficult to access up-to-date information about a patient from multiple teams. There are also emotional dynamics to navigate, particularly when families are uncertain about what sub-acute rehabilitation or frail care entails.

We do our best to provide clear, honest answers to any queries from a patient’s family, such as the length of their stay, how often they will see a doctor or therapist and how often loved ones can visit. We help families understand that each case is reviewed individually, and ensure updates are communicated regularly.

Being the face of Faircape Health

As well as all of this, we also actively market the Faircape Health service offering to doctors, discharge planners, and hospital teams. By maintaining strong relationships and keeping Faircape Health top of mind, we help ensure that more patients can access high-quality, person-centred care after discharge.

From meeting a vulnerable patient in a hospital bed to witnessing their progress after admission to Faircape Health, the most rewarding part of our job is witnessing this transformation firsthand. While we may not provide direct clinical care, assessment nurses play an important role in making sure patients receive the right care at the right time. It’s a privilege to be both advocates for our patients and ambassadors for an organisation that truly values excellence in healthcare.

By Marthie Kruger & Liezel Botha | Marketing & Patient Assessment Managers

Marthie Kruger

Liezel

Behind the Scenes

A Nurse’s Day at Faircape Health

At the heart of Faircape Health is a team of dedicated and experienced nurses whose compassion, expertise, and vigilance make all the difference.

Our nurses are already in motion well before the sun filters through the windows. Uniform pressed, handovers complete, and vitals checked, the day begins with purpose and protocols.

Whilst no two shifts are ever the same, the end goal is always the same; to provide excellent, compassionate and dignified care to all of our patients. Our nurses don’t just treat a patient’s condition, but look and care for the person behind the chart.

Morning routines begin with assessments, medication rounds, wound care, and supporting patients with mobility. It’s precise work involving balancing clinical decisions with careful attention to how each patient is feeling that day. Small cues matter and our nurses learn to listen beyond the words and looks.

By midday, it’s time for family check-ins, doctor collaborations, and coordinating physiotherapy or dietary needs. Each nurse plays a key role in the interdisciplinary team, updating the team on patient care and helping to prepare care plans.

The challenges are real, but so are the rewards, especially when our nurses see patients go from sub-acute care to walking out of the facility independently.

As the shift winds down, there are final medication checks, notes to update, and time spent chatting to patients before evening handover. Nurses are the ones patients confide in, sharing stories about their children and grandchildren, reminiscing about favourite recipes, or asking after fellow patients. These connections matter to our patients but also to our nursing team.

Being a Faircape Health nurse is not just an important job but a calling rooted in respect, skill, compassion and care.

Sascha Stenslunde Healing Journeys

In 2022, Sascha Stenslunde faced one of the most daunting chapters of her life. After undergoing brain surgery to remove a tumour that had caused ongoing seizures, she experienced a stroke, a devastating complication that left her with significant physical challenges and a long road to recovery.

Sascha refused to let her circumstances define her.When she arrived at Faircape Health Tokai Estate, she approached her rehabilitation journey with courage, resilience, and an unwavering will to heal. Through intensive physiotherapy and occupational therapy, she committed herself to each session, determined to rebuild her strength, mobility, and independence.

Progress came through persistence, and Sascha never gave up. With the compassionate support and expert guidance of her rehabilitation team, she made incredible strides.

Today, Sascha is not only walking a little taller but she’s living proof that with the right care and inner resolve, recovery is more than just possible. It’s powerful.

Healing with Heart

Mind Over Muscle

The Role of Psychology in Rehabilitation

Recovery is a multi-faceted process, and it is rarely linear. The rehabilitation course creates changes in the body and sense of self and these shifts can be emotionally challenging and difficult to navigate alone. Psychological support provides patients with a safe space to make sense of their experience, adjust to their limitations, reconnect to what matters most and regain a sense of control.

The relationship between mental and physical health is complex. Sometimes, psychological difficulties are caused by physical damages to the body, like struggling to manage emotions after a traumatic brain injury for example. Psychological difficulties can also be a secondary response to changes caused by injury or illness.

This is why recovery after an illness or injury is not limited to physical tasks. Frustration, anxiety, depression and fear are typical emotional responses experienced by patients in sub-acute rehabilitation, even if they have never struggled with their mental health before. These emotional difficulties can have an impact on motivation, participation in rehabilitation and overall recovery outcomes.

Psychologists in sub-acute rehabilitation support patients using evidencedbased interventions such as Cognitive Behavioural Therapy (CBT), Acceptance and Commitment Therapy (ACT) and psychodynamic therapy. Within the interdisciplinary team, psychologists offer valuable insights about the emotional, behavioural and cognitive factors that may be influencing a patient’s recovery. They also provide emotional support to families and caregivers, helping them to understand the psychological aspects of recovery.

One area of psychology that focuses on understanding how changes in the brain affect cognition, emotion and behaviour is neuropsychology. Neuropsychologists treat patients suffering from a range of pathologies, including dementia, traumatic brain injuries, strokes and epilepsy.

As part of an indepth assessment process, neuropsychologists administer neurocognitive tests and use clinical observation to identify and

characterise a patient’s cognitive strengths and weaknesses to better understand how their daily functioning is affected.

Assessment findings can help guide diagnosis, monitor cognition over time, and guide treatment planning. Neuropsychologists also provide psychoeducation to families on how brain changes may influence behaviour, mood and thinking.

Practical Steps to Manage Mental Health in Sub-Acute Rehabilitation.

While every experience is unique, here are some common strategies that can help support emotional resilience after a significant medical event:

Connect with others

Reach out to trusted loved ones and prioritise connection that feels supportive not overwhelming. Be selective and set time limits around visits to conserve energy.

Normalise emotional responses

Be kind to yourself. Anxiety, irritability and frustration are normal responses to loss, change and uncertainty.

Practice self-compassion

There will be good days and more difficult ones. Allow room for frustration and give yourself permission to rest.

Ask questions

Understanding what is happening to your brain and body can reduce anxiety and help you regain a sense of control.

By Carrie Allen | Neuropsychologist

Carrie holds a Master’s Degree in Clinical Neuropscyhology and supports patients suffering from a wide range of pathologies through tailored assessments and therapy.

The Absa Cape Epic Cape Town

Physiotherapists from Faircape Tokai Physiotherapy Inc. took part in the iconic Absa Cape Epic in March 2025. The race challenges riders’ endurance, strength, and resilience and our dedicated team was on-site throughout the event, providing recovery massages and physical support to riders ranging from elite professionals to passionate amateurs. The physiotherapists provided expert care,

focusing on reducing fatigue, preventing injury, and helping participants maintain peak performance across all eight stages. Supporting this prestigious event was a powerful opportunity for Faircape Health to connect with the sporting community, and highlights our commitment to advancing athlete care, recovery, and performance at the highest levels of competitive sport.

Credit: Kevin Sawyer

Spine CMASA Congress Conference

Faircape Health proudly took part in the 2025 Case Manager Association of South Africa (CMASA) Conference in Umhlanga, KwaZulu-Natal. Representing us were Marthie Kruger (Assessment Nurse and CMASA member) and Katinka Malan (Administration Manager), who joined healthcare professionals from across South Africa for a day of learning, collaboration, and networking. The important event highlighted the vital role case managers play in driving coordinated, high-quality care and better clinical outcomes.

Faircape Health also participated in the 24th South African Spine Society (SASS) Congress, held in May 2025 at the Century City Conference Centre, Cape Town. The event brought together top experts in spinal care to explore topics like myelopathy, endoscopy, spinal trauma, and surgical safety. With joint sessions from the South African Spinal Cord Association (SASCA), the congress offered rich academic insights and valuable networking opportunities, strengthening our ties with referring specialists and reinforcing our commitment to clinical excellence in rehabilitation.

Pain Management Lecture Series

Faircape Health Tokai Estate

Beyond the Ache

The Many Faces of Pain

Pain is something we all know, yet it remains one of the most misunderstood experiences in healthcare. At its core, pain is more than just a signal from the body. It is a complex, deeply personal experience shaped by our biology, emotions, memories, and environment.

On a good day when the sun is shining, and you’re surrounded by loved ones, stubbing your toe might hurt briefly, but you quickly move on. However, on a bad day, when you are feeling stressed, overwhelmed and lonely, then the same injury can feel unbearable.

Whilst the injury is identical, the pain is not. This is because pain is not just about tissue damage, but a sensory and emotional experience created by the brain in response to a perceived threat. In this example, the nerves in your toe send danger signals called nociception to your spinal cord and brain.

see the blood, as your brain has more information and uses this to decide that you are in danger and thus generates the pain experience.

Your brain then decides whether to generate the experience of pain and controls how bad the pain is.

This shows that pain is not an accurate measure of damage but is instead a protective mechanism.

You can sometimes even experience an injury without any pain, like cutting yourself and not noticing that you are bleeding. This is because your brain has decided the injury is not dangerous. Usually the pain only begins when you

Your brain weighs up the danger signals and evaluates this against your mood, stress levels, past experiences, what you are doing right now and even your beliefs about what the pain might mean. If your brain concludes that you’re in danger, it produces pain to get your attention and motivate you to act.

This is why people often seek help not just because they are in pain, but because they are worried about what the pain means. Is something broken? Will it get worse? Will I be able to work or care for my family? As healthcare professionals, it is crucial that we look beyond the pain score and find out what the patient is afraid of, what are they avoiding because of the pain and what do they believe is happening to their body?

Pain also serves a purpose, protecting and preventing us from moving a broken limb or reminding us to rest after surgery. However, pain can become overprotective and persist even after tissues have healed. This is especially

true in chronic pain, where the nervous system becomes sensitised to the pain. In these cases, pain is no longer helpful. It’s not warning us of possible damage, but rather reflecting a nervous system stuck in high alert. This is why chronic pain needs a different approach that includes education, movement, emotional support, and strategies that calm the nervous system.

To deliver this kind of care effectively, we must first understand how each person experiences and communicates their pain. It also means that healthcare professionals need to pay attention to their own communication. People express pain differently, shaped by culture, personality, and context. Some shout, others stay silent. Some laugh, others cry. There’s no right way to show pain.

As clinicians, we must listen carefully, not just to words, but to behaviour, body language, and what’s left unsaid. Pain is not a symptom, but a message and a sensory emotion that interrupts what we are doing. Pain is a way that our brains call for attention, protection, and understanding. When we understand pain better, we can treat it better, not just with pills or procedures, but with empathy, education, and a team-based approach that puts the person, not just the pain, at the centre.

By Prof. Romy Parker | Director of Pain Management

As a physiotherapist, Prof Parker works in the chronic pain management interdisciplinary team at the Department of Anaesthesia and Perioperative Management at Groote Schuur Hospital and University of Cape Town and is passionate about educating people about pain.

From Setback to Comeback

The Future of Stroke Rehabilitation

Strokes are one of the most common health complications and a leading cause of disability. The prevalence of strokes has increased over time thanks to an aging population and more lifestyle diseases. As health professionals, we are seeing an influx in the number of younger people presenting with strokes which is very worrying.

Fortunately, stroke rehabilitation has greatly improved. Today, a stroke is no longer a life sentence to invalidity or an automatic referral to frail care. The use of modern technology including hoists, standing tables, virtual reality and computerised equipment is making rehabilitation more accessible, and more engaging. Combined with traditional therapy, the results speak for themselves.

Advanced technology is well-received in neuro-rehabilitation because it keeps the rehabilitation fun and engaging. A principle of neuro rehabilitation is repetition, which can become monotonous and boring. However, exer-games such as Wii make balance work fun and less stressful to practice.

Virtual reality goggles enable simulations of real-life environments and tasks, encouraging automatic movement to come into play. One of the exciting technologies at Faircape Health is the use of robot suits or robot devices.

These devices enable people to carry out movements they may not be able to do and forcing repetition. This greatly improves neuroplasticity and encourages the return of movement.

At Faircape Health Tokai Estate, the physiotherapy practice incorporates innovative technologies to ensure world-class rehabilitation. Blazepods are used to retrain professional sports people, and a ceiling hoist provides weightsupported treadmill training. We also have a neurotrac device providing neuromuscular electrical stimulation.

Our hydraulic robotic gloves help retrain hand movement, including grasping and and releasing functions, which are essential for daily tasks. The Tigo Theratrainer is another great piece of technology, allowing patients with no or little power in their legs or arms to cycle.

Advancements in rehabilitation shouldn’t be feared but rather embraced and celebrated. These tried, and tested technologies aid the rehabilitation process and have been used effectively in many treatment plans across the world.

Currently, these accessible rehabilitation technologies have yet to be integrated with Artificial Intelligence and machine learning. However, at the current speed of development, the future of stroke rehabilitation is looking very bright. Whilst the fundamentals of motor learning remain the same, the advancements in how these technologies are used and integrated within the rehabilitation space will be game-changing.

Scientists and engineers are already working on braincomputer interface technology to enhance neuroplasticity and stroke recovery. Stroke rehabilitation is definitely a field to watch.

By Megan Albert | Director and co-owner of Faircape Tokai Physiotherapy Inc.

Megan is a dedicated and experienced Physiotherapist specialising in geriatrics and neuro rehabilitation. She is passionate about supporting her patients in maintaining independence and aging gracefully, and has completed the Bobath certification.

Tashriek Goliath Healing Journeys

In February 2025, 36-year-old Tashriek Goliath was involved in a devastating motor vehicle accident. What should have been a routine drive home from work with his brother ended in tragedy, and survival against all odds.

Tashriek sustained life-threatening injuries. He broke both legs, including a fractured femur; both wrists were crushed; his pelvis and ribs were fractured; and his neck and spine sustained serious damage. Tragically, his brother did not survive the crash. The two shared a deep bond, even the same birthday, and the emotional toll was as heavy as the physical one. After multiple surgeries and initial hospitalisation, Tashriek was referred by his doctor,

Dr Andrew Viljoen, to Faircape Health Tokai Estate, a turning point in his recovery journey. Arriving in a moon boot, unable to bear even the lightest touch on his leg, Tashriek was determined to walk again. From his very first sessions with a physiotherapist and occupational therapist, he found not only expert care, but compassion and encouragement.

“You’re going to walk again,” they told him, words that would shape his mindset over the weeks to come.

With a rehabilitation plan tailored to his complex needs, Tashriek began making steady progress. Within two weeks, he was able to transfer himself from his bed to a wheelchair and soon after, to the bathroom. These small victories laid

the foundation for bigger ones. After his initial stay, he was discharged in May and underwent further assessments. While scans showed that he still had a way to go, he was cleared for partial weight-bearing on his legs. He returned to Faircape Tokai Estate in June to continue strengthening his mobility and building confidence on his feet.

Today, Tashriek is able to walk with support. He can wash, dress, and care for himself, tasks that once felt impossibly out of reach. More than just the physical milestones, his journey is marked by resilience, hope, and faith and is a reminder that recovery is not just about healing bones, but about rebuilding belief in what is possible.

Experience Recovery the Faircape Way

At Faircape Health, every day is a gentle rhythm of care, comfort, and connection. Our sub-acute rehabilitation facilities are places of healing, rediscovery, hope and positivity and every moment is carefully considered. Here’s a quick look into the everyday rhythm that helps our patients get stronger, quicker.

11:00 | Time to Recharge

After therapy, many patients retreat for some quiet time, either to watch a favourite show, read a book or magazine, have a go at a crossword, or even enjoy some fun moments with our therapy cats and dogs. This time is important for stillness and self-reflection, which is an essential part of healing, too.

08:00 | Morning Rituals

The day often begins with a warm cup of coffee, followed by a healthy but hearty breakfast designed with care by our in-house dietitian to ensure each patient gets the nutrients they need for recovery. It’s a simple pleasure, but for many, this moment anchors the day ahead and there is plenty of conversation, and laughter.

Midday offers a nourishing lunch, carefully planned by our dietitian to support healing and energy levels. It’s a time for patients to relax, enjoy wholesome meals, and share stories with fellow patients and staff, building connection as well as strength.

Progress in Every Step | 10:00 Lunch and Laughter | 13:00 Time with Loved Ones | 18:00

Mid-mornings bring movement in our state-of-the-art physiotherapy gym. Working with our passionate and experienced team of physiotherapists, and occupational therapists, each patient is guided through personalised routines and encouraged in their journey back to independence.

Family and friends are always encouraged to visit, as they bring comfort and joy to our patients. These visits play a vital role in emotional well-being and recovery. Our on-site social workers will sometimes join, offering support, guidance and a listening ear whenever needed.

16:00 | Fresh Air and Green Spaces

The afternoons often include time outdoors as the beauty of our surroundings plays its own role in recovery. Whether it’s a walk through the garden paths, birdwatching, or just sitting in the sun, being in nature restores a sense of calm and joy.

Why Trust is the Best Medicine

As a doctor experienced in providing care to patients of all backgrounds, I’ve come to understand that trust is the most important element in the relationship between a doctor and their patient. Without trust, patients may feel uncertain about their care, hesitant to share important information, and disconnected from the path forward.

Open, respectful communication is at the heart of a strong doctor-patient relationship. Thanks to the internet, patients today are often well-informed. They are proactive about their health and value clarity when making decisions.

As healthcare providers, it’s our responsibility to ensure that patients understand their diagnosis and the treatment options available, as well as the reasoning behind our recommendations. When we take time to explain things clearly and answer their questions honestly, it empowers patients to take an active role in their own health care. Many patients bring with them a history of medical experiences, some which are positive and others more challenging. Healthcare should be a partnership, not a onesided conversation and this valuable experience should be acknowledged rather than ignored.

Your Mind Matters

Supporting the Brain After Injury

Consistency in care also plays a critical role. Whether managing a chronic condition, recovering from surgery, or simply staying on top of preventive care, knowing that a doctor is reliable and engaged with a patient’s progress helps them feel supported.

Empathy is equally vital. Patients often juggle many responsibilities including work, family, and personal goals and health issues can add significant stress. Being treated with compassion and understanding, and not just as a set of symptoms, builds a deeper, more meaningful relationship with a healthcare provider. It’s about treating the whole person, not just the condition.

When it comes to recovery, healing the mind is half the battle.

Transparency is another key pillar of trust. As a physician, I want my patients to have all the information they need to make informed decisions about their health.

Trust doesn’t come from credentials alone but is built over time through clear communication, empathy, transparency, and consistent care. This is the kind of care every patient deserves, and should expect.

By Dr Erin Warren-Hansen | General Practitioner Health

Dr Warren-Hansen specialises in preventive care, chronic disease management, and acute treatment. Her compassionate, patient-centred approach ensures personalised care for our community.

While physical rehabilitation is critical, the emotional, cognitive, and psychological challenges that follow an injury are often less visible but just as life-altering. Brain injury can affect memory, concentration, mood, behaviour, and a person’s sense of self. While some patients will concentrate their efforts on rebuilding confidence in everyday life, others may experience frustration, anxiety, depression, or social withdrawal not only as a result of the injury itself, but from the emotional toll of adapting to a changed reality. For them, the first, and often hardest step in the recovery journey is coming to terms with lost independence or abilities.

Structured routines, mental stimulation, quiet reflection time, and social engagement all form part of the healing environment at Faircape Health. We also actively involve families in the recovery process, providing guidance and practical tools so they feel supported too. After all, recovery doesn’t happen in isolation but is a shared journey.

We’ve seen time and time again that when emotional support is prioritised, patients are more motivated, better equipped to manage setbacks, and more likely to regain a sense of control and purpose. We believe your mind matters, and we’re with you every step of the way.

At Faircape Health, we understand that recovering from an injury, no matter how big or small, does not end at muscle strength or mobility. Our interdisciplinary team is equipped to support the full spectrum of healing, including physical rehabilitation to emotional well-being and cognitive restoration. Our approach includes personalised support from psychologists, speech and language therapists, social workers, and occupational therapists who work alongside physiotherapists to address each patient’s unique needs. Whether it’s helping someone process grief after injury, improve short-term memory, or re-establish daily routines, we know that emotional and cognitive support plays a crucial role in overall recovery outcomes.

The Role of Family in Rehabilitation

Rehabilitation is a hopeful turning point in recovery where patients begin to heal and regain independence. However, things are very different for families and loved ones. Concerns about costs and added responsibilities can lead to overwhelming fear, uncertainty and loneliness.

Here are 5 ways families can support their loved ones during the recovery process:

Advocate and communicate

Many patients, particularly those with cognitive impairments or who are disoriented from medication, rely heavily on others to speak and act on their behalf. Members of the interdisciplinary team will reach out to the family to better understand what the patient was able to do prior to their injury. This is called baseline functioning and is a very important part of the recovery process. If the information on the baseline functioning is wrong, it can negatively affect patient outcomes.

If you are listed as someone’s next of kin, you are a valuable part of the recovery process and you should try and always

be contactable. If you don’t have the emotional or mental capacity to be the patient’s advocate, reach out to a social worker for help.

Practical assistance

Loved ones can assist by ensuring they and the patient have read the terms and conditions and understand the implications of any contractual agreements. They should also ensure the patient has enough clothing and toiletries. Patients often arrive at the rehabilitation centre after an unexpected hospital admission and do not have time to pack essential items.

Finally, find out if the patient is worried about anything at home and try to assist so that they remain focussed on their rehabilitation.

Emotional support

Visitation during admission is so important as it ensures a balance between therapy and informal emotional support. Visits from loved ones can help patients feel comforted, reduce stress and feelings of loneliness and can encourage

patients to engage in their therapy sessions. It can also remind patients of outside life, motivating and assisting them with a smoother transition back home.

Reintegration

Understanding a patient’s care requirements after discharge is also important. Setting up the necessary support before they arrive home, and doing follow-up appointments and out-patient therapy sessions will ensure that progress is maintained and lowers the chances of re-hospitalisation.

Self-care

Supporting a loved one in rehabilitation is a big responsibility but you can’t pour from an empty cup. Having a loved one in recovery is demanding on time and funds.

Families often take on multiple roles including being the primary caregiver, which can cause physical and emotional strain. It is important that loved ones check-in on their basic needs, ensuring they are eating and exercising well and getting enough sleep.

Don’t be afraid to ask for professional help. At Faircape Health, our social workers are always on hand to provide care, support, guidance and reassurance to patients and their loved ones.

By Juanee Pretorius | Owner of Empowered to Thrive T/A Tokai Social Workers

Juanee has trained in equine-assisted psychotherapy and trauma debriefing, and is a dedicated advocate for vulnerable groups, with a particular focus on safeguarding and empowering the elderly to maintain independence and dignity.

Lucien Haupt Healing Journeys

in Every Step

Lucien Haupt’s story is one of extraordinary resilience, marked by the kind of determination that inspires one and all. In late 2024, he experienced what seemed like a routine, flu-like illness but this quickly escalated into a life-altering medical crisis. He was diagnosed with both Bickerstaff Brainstem Encephalitis (BE) and Guillain-Barré Syndrome which are two rare, overlapping neurological disorders that simultaneously attacked his central and peripheral nervous systems.

Within days, Lucien was facing flaccid paralysis from the waist down, severe disorientation, and a cascade of critical complications, including multilobar pneumonia that required intubation and mechanical ventilation. His condition was dire, and survival alone felt like a victory, but the battle began after his discharge from hospital.

When Lucien arrived at Faircape Health Tokai Estate for inpatient rehabilitation, he couldn’t sit up independently, let alone stand or walk. The road ahead was steep and uncertain, yet each day, he approached his recovery with unwavering courage and tenacity. Supported by an intensive physiotherapy and occupational therapy programme, he began the painstaking process of rebuilding, starting with trunk control, then gradually working to regain lower limb strength and balance.

After six weeks, he walked out of Faircape Health Tokai Estate with the aid of a walking frame. He was managing his own catheterisation and handling daily tasks with minimal support, an inspiring testament to the human spirit’s ability to rise, rebuild, and reclaim independence.

Strength

Rehab Reality Check

Busting the Biggest Myths About Sub-Acute Care

Think rehabilitation, and many people picture long hospital stays after major injuries or surgeries but sub-acute rehabilitation is so much more. We have unpacked some of the most common myths to help you or your loved one approach rehabilitation with confidence and clarity.

Myth 1

Sub-acute means less important

Sub-acute rehabilitation is a crucial part of the healing journey offering specialised, goal-driven treatment that supports individuals after an illness, injury, or surgery.

Myth 2

It’s only for the elderly

People of all ages can benefit including those healing from a car accident, or recovering from a complex sports surgery.

Myth 3

You don’t get much therapy

Some assume sub-acute rehab is just waiting time before returning home. In reality, patients receive comprehensive, interdisciplinary care tailored to their needs.

Myth 4

I can just recover at home

You can, but sub-acute facilities provide a safer environment with 24/7 nursing care, access to medical professionals, and structured therapy schedules that not only support your recovery but also help speed up the healing process.

Myth 5

Rehabilitation ends when you leave the hospital

Sub-acute care proves that rehabilitation is a journey, not a one-time event, and it extends far beyond the hospital.

Myth 6

It’s just physio

Sub-acute rehabilitation is holistic, focusing on things like emotional well-being, cognitive function, nutrition, pain management, and support to adjust to new limitations or regain previous levels of functioning.

The next time you hear someone downplay the importance of sub-acute rehab, feel free to share these facts. It’s not just care but a crucial part of the healing journey.

Healing Journeys

Gideon Jan Boshoff

At just 27, Gideon, an aerospace engineer, devoted husband and father, found his world turned upside down.

Diagnosed with Guillain-Barré Syndrome and later the chronic form known as Chronic Inflammatory Demyelinating Polyneuropathy (CIDP), he faced rapid physical decline, from burning pain and paralysis across his entire body to losing his job and family home.

But Gideon is no ordinary man. With the help of the interdisciplinary team at Faircape Health Somerset West, he committed to an intense and personalised rehabilitation journey. Over two admissions spanning ten weeks, Standing Tall Again

he progressed from being fully dependent to walking independently, showering unaided, and regaining speech. Milestones like typing again and picking his son up were major breakthroughs on his path to recovery.

Gideon credits his recovery to his faith, his family, and a Faircape team who saw not just a patient, but a person with positivity and purpose.

Through tailored physiotherapy, occupational therapy, speech therapy, psychological support and deep compassion from his care team, Faircape became a place of hope and healing.

Every small victory from moving from a wheelchair to a walker, to crutches, to a cane, and finally walking independently, was celebrated with a team that championed his goals.

Today, Gideon is driving and swimming, has started a new job and is enjoying the little moments with his young family. His story reminds us that resilience is not just about bouncing back, but rising stronger.

5 Physiotherapy Exercises

To Do At Home

These easy-to-follow exercises can help support your recovery and improve mobility.

Set-up: Begin by lying on your back with your knees bent and feet resting on the floor.

Movement: Slowly bend your low back and tilt your pelvis backward into the floor, then return to the starting position and repeat.

Tip: Make sure to only move your pelvis and lower back and keep the rest of your body relaxed.

Any floor exercises can also be done on a bed. Do not continue with any exercise where you experience pain or discomfort that gets worse.

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Supine

Knee Rocks

Mini Squat with Counter Support

Set-up: Begin in a standing upright position with your feet shoulder width apart and your hands resting on a counter.

Movement: Slowly bend your knees to lower into a mini squat position. Hold briefly, then press into your feet to return to a standing upright position and repeat.

Tip: Make sure to keep your heels on the ground and use the counter to help you balance as needed. Do not let your knees bend forward past your toes or collapse inward.

Standing Balance Activity Quick Sit-to-Stand on Toes

10 SETS: 2 | DAILY: 1 | WEEKLY: 4 REPS: 10 | SETS: 2 | DAILY: 1 | WEEKLY: 4

Set-up: Begin lying on your back with your knees bent and feet resting on the floor.

Movement: Engage your stomach muscles and tilt your pelvis backward. Maintaining this position, slowly rock your knees from side-to-side.

Tip: Make sure to keep your stomach muscles engaged and do not hold your breath during the exercise.

Set-up: Begin sitting upright on a firm surface where your hips are higher than your knees such as the arm rest of a couch, a higher chair, or a chair with a firm cushion on it. Have a chair with a back in front of you.

Movement: Reach forward and place one hand on the back of the chair. Then, stand up and immediately lift your heels off the ground. Hold for 3-4 seconds. Then, lower your heels down then sit down slowly. Repeat.

Tip: Do not do this activity if you feel light-headed or dizzy. Make sure to move in an explosive manner as safely as possible.

Set-up: Begin sitting upright with your feet flat on the ground and your hands on the armrests of the chair.

Movement: Lean your torso forward so your head is over your toes, then press into your feet and hands to stand up. Slowly sit back down using the armrests for support and repeat.

Tip: Make sure to maintain your balance and try to keep your weight evenly distributed between both legs. Do not lock your knees when you are standing.

Supine Posterior Pelvic Tilt

Sit-to-Stand with Armchair

Posterior Pelvic Tilt with

3 Steps to Get Better, Faster

Recovery is not just about the time it takes to get better, but what you do with that time.

At Faircape Health, we know that meaningful recovery is shaped by intention, effort, and support. Whether you’re regaining mobility, recovering from a stroke, or rebuilding strength after surgery, here are 3 essential steps to help you get better, faster.

1

The most successful recoveries happen when patients are engaged participants, not passive recipients. The more you commit to your recovery, the more progress you’re likely to see. Ask questions, show up for therapy sessions, follow home-care advice, and understand your treatment plan. Be Actively Involved in Your Recovery

Healing is hard work for the body and it requires energy. Prioritise good sleep, movement and a balanced, nutrient-rich diet. At Faircape Health, our in-house dietitian ensure every patient receives meals designed to support tissue repair, reduce inflammation, and boost immunity. Make Rest and Nutrition Non-Negotiable

Take Care of Your Mind

Remember, physical recovery is only half the story. Looking after your mental and emotional health by staying positive, and finding moments of joy and peace. Chat with your loved ones and fellow patients, spend time in nature, do activities that you enjoy, or seek professional support to help build the resilience you need to move forward.

FAIRCAPE HEALTH TOKAI ESTATE

Wins Environmental Sustainability Award

The recognition, made possible through an ongoing partnership with Water Utility Solutions, reflects Tokai Estate’s forwardthinking approach to sustainable living, and commitment to exceptional water conservation and efficiency. Some of the sustainable solutions at Tokai Estate include rooftop solar-powering water heating systems, borehole pumps, rainwater harvesting, a waterless car wash, and efficient irrigation schedules using non-potable water.

IMPROVING PATIENT CARE

OPTIMISED STAFF PLACEMENT | FALL PREVENTION | SMARTER CARE

Sudoku Puzzles

Trusted by Healthcare Professionals

“This system has created a safer, more responsive environment for our residents. It’s been a valuable extension of our team.”

— Rochelle Lesch, Assistant Carer Supervisor

Word Search

Cross word

A W R S W H H V A I P O L A F R S U N H

N T E A F Y T I N U M M I E R

Short sleep

Famous SA president

.com stands for

Morning beverage

Classic watch brand

19. Capital of South Africa

Laundry cycle 22. Wool source 23. Backyard feature

Common dog breed

Garden tool

“____ sikelel’ Afrika” (anthem)

Tennis legend Roger ___

Large South African bird

Meat cut

Painters support

Type of hat 22. Public broadcaster (abbr.)

2. ATM, 3. PEACH,

RECLINER, 6. WOOLWORTHS,

7. GOLF, 8. LABRADOR, 9. RAKE, 10. NKOSI, 12. FEDERER, 14. OSTRICH, 15. RIB, 18. EASEL, 21. BERET, 22. SABC DOWN

1. NAP, 5. MANDELA, 11. COMMERCIAL, 13. COFFEE, 16. ROLEX, 17. AIDA, 19. PRETORIA, 20. RINSE, 22. SHEEP, 23. POOL, 24. BENTLEY ACROSS

30 Days of Better Habits

Cut along the dotted line and stick this 30-day challenge to your fridge. Tick a box each day you complete a simple healthy habit. These small daily actions can help you feel your best.

Take care of your body. It’s the only place you have to live.

— Jim Rohn