Our Customer Portal gives you quick and secure access to your Faircom account anytime, anywhere.
You can;
• View your registered services and usage statistics.
• Access your financial documents quickly and securely.
• Change your password.
Connected to Connectivity.
On your mobile device:
Download the MyISP App on either your Android or iOS device.
On your desktop:
Access the portal directly from our website: portal.faircom.co.za
Use the login details from your welcome mailer to access the Customer Portal with your unique ID and password.
If you have trouble logging in, reach out to us at info@faircom.co.za.
This is your starting point. From here, you can quickly access different sections of the Portal from the left side panel. You will be able to see your account balance and services at a glance, as well as a breakdown of your usage.
Here you’ll find usage data and activity. Select the service in the display in the top-right corner (desktop) or at the top of the screen (mobile) and
Access a complete list of your services including Fibre, Wireless and VoIP.
Find all your financial information in one place including past statements, invoices and upcoming payments. You can view and download invoices and payments by clicking on the relevant icons in the operations column.
Your profile has all your personal details and allows you to view your home address, email address, and contact number.
• You can change your password in this section. Fields highlighted in white can be edited directly.
• Fields that appear dimmed are view-only. If you need to update these, please log a ticket by emailing support@faircom.co.za
We’ve made it easy for you to find the answers you need.
In the Customer Portal app (mobile): When you download and log in to the Faircom Customer Portal on your phone, you’ll find an FAQ section built directly into the app. These FAQs are specific to using the app itself, helping you quickly troubleshoot or learn how to get the most out of its features.
On the Faircom website (desktop): The website contains general Faircom FAQs, covering broader questions about our services, accounts, and support. You can view these here: https://faircom.co.za/support/
If you need help with the app while using the desktop portal, you can always contact our support team for guidance.
GENERAL QUERIES & TECHNICAL SUPPORT
info@faircom.co.za
021 815 5700
www.faircom.co.za
Monday to Friday 8:00 to 17:00
ACCOUNT QUERIES
accounts@faircom.co.za
021 815 5700
www.faircom.co.za
Monday to Friday 8:00 to 17:00
AFTER HOURS SUPPORT
support@faircom.co.za
www.faircom.co.za
Monday to Friday from 17:00 to 21:00
Weekends and public holidays from 09:00 to 15:00
Chat to our team via WhatsApp on 063 651 9921
