hello@ffb.co.uk ffb.co.uk We add value for Franchisors Telephone Answering and Live Chat Services The UK’s premier telephone answering and live chat provider and Franchisees
What we do How we do that: Helping with online bookings and taking payments Enabling you to manage your business without interruption Points that differentiate our service: Transparency - All interactions recorded so that you may monitor the quality of the work we do with our unique playback function We help UK Businesses by: Before you consider using us, here are some of our company focus points: We pride ourselves on quality - We are not a “chicken shed” call answering service asking PA’s to answer call after call with little focus on quality To provide better customer service So, if you want: More opportunities and new business Headaches and worry of team’s availability removed All this, from a supplier that is open and transparent Removing the headache and worry of always answering phones and webchat SwitchboardReceptionistAnsweringTelephoneVirtualLiveChatOutsourcedFrontfaceBookings Contact Us Today Unique feedback function on every transaction Our invoices are always optimised to make sure you are on the best plan available We have no long-term contracts – we are with you, as long as we add value Providing a great customer service Capturing opportunities and new business Taking online bookings Extending their opening hours We want to be good value for money. Whilst we are not the most expensive, we are also not the cheapest. We strive for ‘value add’, partnering our clients to find the right balance Instantly passing on messages, sending through details, or transferringIncallsyour company name, acting as if we were part of your business
doesn’t get much better than that! Thanks
Lindsay Brown, Marketing Director, Access4Lo PA.
s “I have had positive feedback from clients who believe I have a new
Testimonials “Having recently moved our call answering to Face For Business I can highly recommend them. Nothing is too much trouble and they're always on hand to answer any queries.”
Simon Rhodes-Brook, Rhodes Brook Financial Management Ltd (Kaleida Ltd) caller it to everyone at Face for Business
-
received a 5* Google Review as a direct result of the way a telephone call was answered on our behalf- it set us apart from our competitors according to the
for providing such a great service.”
The messages left for me are clear and manage my clients’ expectations well.”
Cath - Kaleida Ltd
We are rated 5 star by Google reviews and encourage any new clients to speak to our current customers for a testimony on our service and standards. ‘IT SET US APART FROM COMPETITORS’OUR “We
Capture CapturingOPPORTUNITIESmorenewopportunities is vital to our clients’ businesses; they worry about missing opportunities. We help by answering calls or webchats that our customers can’t get to, ensuring they don’t miss opportunities. EXTENDED opening hours Our clients say they get contacted outside of their opening hours and they worry people will go elsewhere. We help businesses by extending their opening hours. We even work weekends, capturing calls or webchats that would have been missed.
99%8pm of calls answered in 3 rings. 3 million+ calls and live chats answered for UK businesses
Clients tell us they don’t always want ‘just a message’ to call someone back, they also need leads qualified and to understand as much as possible before they call back. Our PA’s get as much or as little detail as needed, sending it straight by eMail or directly into your CRM platform. As all our calls are recorded, our clients can also listen to the call before responding.
Outsourced CONFIDENCEwith Clients say they would like to outsource their telephone answering and webchats, however, they are concerned that the service provided won’t match their expectations. We onboard in a professional manner and all new customers’ businesses are trained out by our team leaders, but we don’t stop Everythere.callor webchat we undertake for our clients is recorded and we give them instant access via our app or portal, to listen to us do the work for them. We keep you close with our feedback function, available in our app or portal, so we just keep getting better and better. We personally respond to all feedback given.
How to get in touch: hello@ffb.co.uk £ MORE than just a transfer or message?
How we add value
“Face For Business has been a huge asset to our business in ensuring calls are answered if no one is available at the office and keeping us up to date with messages left.”
“Face For Business came highly recommended to us when we’d first put the contract out to tender. After speaking with them it was clear they had the experience and flexibility to do what we needed.”
“Fantastic customer service from the team at Face For Business. We previously used another well known virtual receptionist, but prices escalated, so we spoke to several virtual receptionists to replace them. Helen Christian was our first contact and she was professional and helpful. Mike Bilboe was then our point of contact, his communication and customer service has been second to none. Well done and keep up the good work!”
“A lost call used to be a lost opportunity. A call picked up by Face for Business now underlines to our customers that we really are the proper property people.” Northwood Southport
Dave P – Arena Air Conditioning
Gary Bush, Director at Mortgage Shop
TestimonialsiLovehomes-Walsall
No more worrying about unanswered Nocalls.more lost opportunities. Better customer service provided and happier clients and teamOncemembers.yourcalls are diverted you can start to enjoy the Face for Business experience. Easy Set Up Getting to know you Your Account Manager will get to know your business and requirements. We’ll then create a service plan designed around your needs. Account set up Once you are happy with your service plan, your Account Manager will begin to set up your account on our technology system. Alongside this, our training team will begin training our PAs on your business and service plan. Divert your calls It’s go time! Our PAs will begin answering your calls. You can listen to and view every message using our app or client portal.321 4 Step 1 How it works Step 2 Step 3 Step 4 Don’t worry we will be with you all the way! Your account has been created and our PAs are ready to greet your callers. Your Account Manager will be in touch to provide you with your landline divert number, app and portal logins. Once you are ready, you simply divert your calls to us. DivertcallsyourGetting to know you Account set up It’s go time!
When it comes to your telephone calls, it’s good to know you’re in safe hands. All our calls are recorded and we’ve made it easy for you to listen to every call using our app or client portal.You will also receive an email summary following every call with the details and message from each caller. Mobile app Instantly update your status Download the app to: Feedback as required View your messages and calls Our App and Client Portal Listen to us do the job with our unique playback function “We love how easy it is to update our PA with our whereabouts via the app and now we have no lunchtime or annual leave cover to manage.” Beaumont and Co Accountants and Tax Advisors UK based Contact your PA Return call option Our PAs are the difference and really do aim to delight
Would you like to find out more? Contact the team hello@ffb.co.uk Cert No. 13605-QMS-001
