hello@ffb.co.uk ffb.co.uk Real Value Add for UK Businesses Telephone Answering and Live Chat Services The UK’s premier telephone answering and live chat provider
You worry about missing calls or webchats and losing opportunities
Managing sick, holiday and lunch cover is a worry for you and your teams We want to be good value for money. Whilst we are not the most expensive, we are also not the cheapest. We strive for ‘value add’, partnering our clients to find the right balance When you or your team are out the office or busy with clients in person, we will answer calls and webchats for you. We answer in your company name acting like part of your team
We take the headache of managing sickness, holiday and lunch cover away from you, and ensure your clients get that contact answered No hidden charges for transferring calls, or for evening and weekend working
We help you remove that worry by: Your clients’ calls and webchats won’t get missed as we catch those your team doesn’t get to
Transparency – All your calls and webchats are recorded so that you can monitor the quality of the work we undertake for you, using our instant playback function
New clients often call you out of hours when your office is closed
We extend the answering times of your business by opening weekdays, evenings and weekends
Provide a better service to your clients So, if you want to: Grow your new opportunities and business
Remove the headache and worry about your team’s availability Get all this from a service provider that is open and transparent
SwitchboardReceptionistAnsweringTelephoneVirtualLiveChatOutsourcedFrontfaceBookings Contact
Businesses like yours tell us: Before you consider using us, here are some of our company focus points: We pride ourselves on quality - We are not a “chicken shed” call answering service asking PA’s to answer call after call with little focus on quality Us Today
What we do
Missed calls and webchats reflect poorly on your client satisfaction
Points that differentiate our service from other providers:
You and your team can easily provide feedback, and keep us close, with the unique feedback function
service
Your invoices are always optimised to make sure your company is on the best tariff available No long-term contracts – we are with you as long as we add value
TestimonialsLindsay
Ray Eckersley - nre surveyors
We are rated 5 star by Google reviews and encourage any new clients to speak to our current customers for a testimony on our service and standards.
“I have had positive feedback from clients who believe I have a new PA. The messages left for me are clear and manage my clients’ expectations well.”
Simon Rhodes-Brook, Rhodes Brook Financial Management Ltd
They provide us with immediate and accurate call information via e-mail so that we never miss an enquiry or important client call. An added bonus is that they are very good at spotting any nuisance or marketing calls for us so none of our time is wasted. Would thoroughly recommend.”
“FFB has provided us with their call answering service since 2014 and it is without doubt a great bonus to our Surveying Practice. Whether on other calls, in meetings or on holiday the P.A.'s provide a great service in fielding calls as though they are part of our team.
Brown, Marketing Director, Access4Lo s
RECOMMEND’THOROUGHLY‘WOULD
Clients tell us they don’t always want ‘just a message’ to call someone back, they also need leads qualified and to understand as much as possible before they call back. Our PA’s get as much or as little detail as needed, sending it straight by eMail or directly into your CRM platform. As all our calls are recorded, our clients can also listen to the call before responding.
Outsourced CONFIDENCEwith Clients say they would like to outsource their telephone answering and webchats, however, they are concerned that the service provided won’t match their expectations. We onboard in a professional manner and all new customers’ businesses are trained out by our team leaders, but we don’t stop Everythere.callor webchat we undertake for our clients is recorded and we give them instant access via our app or portal, to listen to us do the work for them. We keep you close with our feedback function, available in our app or portal, so we just keep getting better and better. We personally respond to all feedback given.
Capture CapturingOPPORTUNITIESmorenewopportunities is vital to our clients’ businesses; they worry about missing opportunities. We help by answering calls or webchats that our customers can’t get to, ensuring they don’t miss opportunities. EXTENDED opening hours Our clients say they get contacted outside of their opening hours and they worry people will go elsewhere. We help businesses by extending their opening hours. We even work weekends, capturing calls or webchats that would have been missed.
How we add value
99% of calls answered in 3 rings. 3 million+ calls and live chats answered for UK businesses 8pm
How to get in touch: hello@ffb.co.uk £ MORE than just a transfer or message?
“Face For Business came highly recommended to us when we’d first put the contract out to tender. After speaking with them it was clear they had the experience and flexibility to do what we needed.”
Gary Bush, Director at Mortgage Shop
“Fantastic customer service from the team at Face For Business. We previously used another well known virtual receptionist, but prices escalated, so we spoke to several virtual receptionists to replace them. Helen Christian was our first contact and she was professional and helpful. Mike Bilboe was then our point of contact, his communication and customer service has been second to none. Well done and keep up the good work!”
“A lost call used to be a lost opportunity. A call picked up by Face for Business now underlines to our customers that we really are the proper property people.”
Northwood Southport
TestimonialsiLovehomes-Walsall
No more worrying about unanswered Nocalls.more lost opportunities. Better customer service provided and happier clients and teamOncemembers.yourcalls are diverted you can start to enjoy the Face for Business experience. Easy Set Up Getting to know you Your Account Manager will get to know your business and requirements. We’ll then create a service plan designed around your needs. Account set up Once you are happy with your service plan, your Account Manager will begin to set up your account on our technology system. Alongside this, our training team will begin training our PAs on your business and service plan. Divert your calls It’s go time! Our PAs will begin answering your calls. You can listen to and view every message using our app or client portal.321 4 Step 1 How it works Step 2 Step 3 Step 4 Don’t worry we will be with you all the way! Your account has been created and our PAs are ready to greet your callers. Your Account Manager will be in touch to provide you with your landline divert number, app and portal logins. Once you are ready, you simply divert your calls to us. DivertcallsyourGetting to know you Account set up It’s go time!
When it comes to your telephone calls, it’s good to know you’re in safe hands. All our calls are recorded and we’ve made it easy for you to listen to every call using our app or client portal.You will also receive an email summary following every call with the details and message from each caller. Mobile app Instantly update your status Download the app to: Feedback as required View your messages and calls Our App and Client Portal Listen to us do the job with our unique playback function “We love how easy it is to update our PA with our whereabouts via the app and now we have no lunchtime or annual leave cover to manage.” Beaumont and Co Accountants and Tax Advisors UK Based Contact your PA Return call option Our PAs are the difference and really do aim to delight
Would you like to find out more? Contact the team hello@ffb.co.uk Cert No. 13605-QMS-001
