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president’s message Dear Team, As we ring in the New Year there are so many positive things for us to reflect on and on which we can build a great 2013. Underwriter has been mastered and our premium budget almost certainly surpassed. We will make an underwriting profit this year in Jamaica for the first time in 9 years and despite some challenges in our other territories there are very positive signs that assure us that our commitment to expansion is the correct strategy. 2013 will see us open our doors in another new market having just received our approval to open a branch in Trinidad and Tobago. This is a significant step towards our goal of being the Caribbean’s number one motor writer because despite having half as many people Trinidad has more cars than Jamaica. Our agents and brokers around the region have done us proud in 2012 and beyond saying thanks we owe them our promise of continued support and quality service. All that said it is important for each and everyone of us to reflect on all that we have achieved this year and to go home this evening feeling proud of a job well done. On behalf of Senior Management let me say thank you for all your hard work. It is truly a pleasure to work with team mates who are enthusiastic, professional and willing to go that extra mile. We also wish you and your families all the very best for 2013.

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Paul Lalor, President of ICWI


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NEWS Broker Awards

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ICWI Grennell’s Driving School Partner in Defensive Driving

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FEATURE ICWI Supports Junior Achievement Jamaica

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employee feature Ochio Rios Branch Relocated

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highlights Christmas Party 2012

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Personal announcements from our teams Congratulations! + Photos of babies and wedding

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Regional News from St. Maarten


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n Insurance Broker by definition is an independent agent who represents the buyer, rather than the insurance company, and tries to find the buyer the best policy to suit his/her needs. Insurance companies underwrite the risk whether it is a car, home, boat, or business. At ICWI, we strive to create a positive working relationship with our brokers. In fact, as part of the 2012 Strategic Planning commitments, new ‘value propositions’ or ‘promises’ were developed to guide the company and its staff in its everyday activities. At ICWI, as it relates to our Intermediaries, we live by this value proposition:

ICWI committed to recognising its Brokers in 2012 by including the Broker Awards ceremony in their Annual Christmas Party, where all staff, intermediaries and business partners gather to celebrate a year of hard work. On December 14, 2012, ICWI announced the much anticipated winners of seven awards, including the coveted Broker of the Year Award. Following is the list of awardees:

We promise to partner with our Intermediaries in providing quality service to our mutual clients by being accessible, efficient and professional.

Most Growth over 2011 Motor – JMMB Insurance Brokers ($100,000.00) Property- Nationwide Insurance Agency ($100,000.00)

The company recognises that our Brokers are our partners, who contribute a significant amount to the bottom line. In 2011, ICWI revamped its Broker recognition programme to recognise the ‘Broker of the Year,’ as well as a myriad of other Broker Awards with monetary prizes. This recognition programme has become a staple each year in demonstrating our commitment and gratitude.

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The objective of the Broker of the Year Award is to reward the Brokerage/Agency that has achieved a minimum of $20 million in gross written premium for the year, and also performs best in the categories of documentation, receivables, growth and loss ratio, which will be weighted. Scores will be assigned to each category and the Broker/Agency with the highest combined weighted score will win the award. The winner receives a minimum cash award of $500,000 up to a maximum of 10 per cent of their annualised commission.

Broker Of the Year Genesis Insurance Brokers ($500,000.00) Lowest Average Receivables Genesis Insurance Brokers ($100,000.00)

Largest Producer Motor – Fraser Fontaine & Kong (Trophy) Property – Allied Insurance Brokers (Trophy) Best Loss Ratio Allied Insurance Brokers (Trophy)

broker awards


ICWI and Grennell’s

Driving School Partner in Defensive Driving

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he Insurance Company of the West Indies Limited and Grennell’s Driving School have partnered to promote road safety among drivers, by offering discounts to customers who have successfully completed the defensive driving programme offered by the school.

The agreement was signed by ICWI President Paul Lalor and Managing Director of Grennell’s Driving School, Alphonso Grennell, at a press conference held at ICWI’s head office. Drivers who are holders of a valid National Safety Council (NSC) Defensive Driving Course Certificate have been receiving a 10 per cent discount on their motor vehicle insurance courtesy of ICWI. The agreement took effect on December 1, 2012. In keeping with the promotion of road safety, clients with a new licence will be encouraged by ICWI to participate in this Defensive Driving Course to create safer and more responsible drivers on the roads. ICWI is currently the only company that offers discounts to drivers who have a Defensive Driving Course Certificate. It is ICWI’s hope that this will aid in raising awareness in the area of road safety by encouraging drivers to be more diligent.

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ICWI Supports Junior Achievement Jamaica

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he Insurance Company of the West Indies (ICWI) Limited donated $500,000 to the non-profit Junior Achievement Jamaica (JAJ) to aid the organisation in achieving its goal of assisting 23,000 students in 2013. JAJ focuses on youth development through experiential hands-on academic programmes, taught to students ages 5-24. The organisation’s impact is boosted by its long-term partnership with the Ministry of Education and the United States Agency for International Development (USAID). The cheque was presented by President Paul Lalor, during the launch of the JAJ exhibitions in December. The local non-profit is aiming to increase its student reach from about 15,000

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as it expands its programmes to more schools and community-based groups across the island. These programmes are delivered by trained teachers and private-sector volunteers and they focus on building the skills of students in entrepreneurship, financial literacy and work readiness. “We are committed to helping Junior Achievement accomplish their target as we believe that their programmes will contribute to the sustained economic development of Jamaica,” said Mr. Lalor. The presentation was made to general manager of CIBC FirstCaribbean Building Society, Velmore Lawrence, who represented the board of JAJ. President of JAJ, Mrs. Alphie MullingsAiken, was overwhelmed by the generosity of ICWI and stressed the

importance of partnering with government and the private sector in increasing the quality of education and job creation. “Jamaica is heading in the right direction. ICWI’s donation is another signal of the private sector’s interest in growing the Jamaican economy by educating our youth,” she said. Founded in 2010, JAJ is a member of Junior Achievement Worldwide, which currently operates in 122 countries.

We are committed to helping Junior Achievement accomplish their target as we believe that their programmes will contribute to the sustained economic development of Jamaica” P a u l


employee blog

Ocho Rios branch relocation

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riday November 23, 2012 saw the Ocho Rios office relocate from its home of eight years at the Guardian Life Building, to the newly constructed Eight Rivers Towne Centre, where we occupy Unit 14.

It was business as usual from our new location on Monday, November 26. However, instead of operating on power we were forced to rent a very large generator to run our officefor a month! Operating on a generator was interesting and quite expensive. Oh, how many times we forgot to refill the generator only to be reminded when the system went C-A-P-U-T. But no problem, mon! We simply called REACT and they had us up and running again. Who knew REACT was so versatile? Now that normalcy has returned, we can certainly appreciate our new office. Initially, we were the first and only ‘kids on the block,’ before being joined by Sagicor Investments, Little Tokyo, Watts New, Fontana Pharmacy, Tastee and Kentucky Fried Chicken will soon be joining us, so we’ll be in fine company. Our parking lot is something to talk about, as there is room for everyone. Our space inside is a little tighter though, but the atmosphere is much warmer.

It was business as usual from our new location on Monday, November 26. However, instead of operating on power we were forced to rent a very large generator to run our office for a month!

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ool breeze, soothing music and elegantly dressed staff members and guests ‘decked the lawns’ of ICWI on Friday, December 14, 2012. It was the BIG bang to close off what would be another successful year for the ICWI family – the company’s annual Christmas party. The talented UWI Panoridim Steel Orchestra kicked off the night’s event and set the mood with warm Caribbean music that kept the guests merry and moving. This was followed by the announcement of various awards, including Broker of the Year, which was won by Genesis Insurance Brokers.

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Directly following the awards ceremony, the number of guests had grown and the night got even more exciting as MC Kiki took to the stage. Kiki did not hold back on her entertaining and dancing skills and made it her duty to teach the President the popular dance move ‘Gangnam Style’ – not realising he already knew the dance. Everyone was beaming with excitement and drew a little closer to the stage to lend their support. The ICWI family undoubtedly works hard, but who thought they could play hard as well? It was time to hear the talent from ICWI in the form of the disc jockey competition. Gordon Wong, Danielle Anikey, Girvan Wright and Drayon Bailey all took to the stage and demonstrated their skills, dropping tunes from retro to modern and from various genres. No one in the audience could stand still. The surprise of the night came when DJ Danz (Danielle Anikey) rocked

the crowd with her selections - she is just a girl, but she was on fire! When it was time to decide the winner the crowd unanimously voted for the only female in the competition – DJ Danz, who won for herself an Android tablet. After the DJ competition, everyone made their way to the food stations, where they found it difficult to resist the delectable options provided by Mrs. Dawn Leow. The guests certainly made space for dessert after passing by the extravagant display catered by Cakes by Jan. After satisfying their taste buds, everyone was more than energised to take to the dance floor, where DJ Omar C played upbeat selections both old and new that had directors, intermediaries, service providers, staff and clients dancing the night away. Unfortunately, the night had to come to an end. There is no doubt that it was a successful evening and persons are already looking forward to the 2013 party.


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Celebrates the Christmas Season with our Agents and Brokers Front row: Rodney Jones (husband of Coretta Jones -Brown), Cindy Marica (Friend of Neil Henderson), Coretta JonesBrown (ICWI staff ), Mrs. Daley (Rentrap Insurances), Mr. Weslie Daley (Rentrap Insurances), Mr. Theo Liu (Oriental Caribbean Insurances) Second row: Jonathan Beresford (son of Cleveland Beresford), Wayne Johnson (BDM, ICWI), Marie Phirmis (ICWI staff ), Elvina (Rentrap Insurances) Rosey Chiverton (Kenny Chirverton wife), Kenny Chiverton. Back row: Cleveland Beresford (CBI Consultants and Insurance Services), Emmy Coram (CFO Henderson Insurances), Neil Henderson (CEO Henderson Insurances), Albert Mars (partner of Marie Phirmis).

ICWI St. Maarten

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ICWI St. Maarten signs new Brokerage agreement with Henderson Insurances N.V., one of St. Maarten’s premier Brokerages.


ANNOUNCEMENTS

Personal updates from our teams A warm welcome is extended to the following employees who joined the ICWI family during the period October to December 2012

Oniel Williams Finance

Naudia Hodgson Call Centre

Romane Daley Mandeville

Kimberley Ferguson Potmore

Brian Grossett Portmore

Dana Edwards Call Centre

Yanique Daley Call Centre

Robin Pratt Bahamas

ACADEMIC ACHIEVEMENTS ACII Designation Congratulation to Natika Smikle of the Ocho Rios Branch on achieving the ACII designation in December 2012. PROFESSIONAL EXAMINATION NEWS Congratulations to the following members of staff who were successful in their CII Examinations: Natika Smikle Trecate Yong Marcia Hewitt Heather Chung Annette Prcye Hinds Marsha Clayton

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The following persons were transferred/ rotated between branches and departments: •Keisha McKen from Portmore to Spanish Town •Tara Braham from Bahamas to Head Office – Claims Department Departures

It is with regret that we bid goodbye to the following persons and wish them prosperity in their future endeavours:

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Claims Department •Khaleel Cephas 5 •Juliet Constantine (Bahamas) • Happy Birthday to all members of staff who celebrated birthdays during the fourth quarter of 2012. • Our deepest sympathies to Chopie Brown on the passing of his Brother in October 2012. 7

hatches & matches

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ARIANNA, Daughter of Anneika Samms [Liguanea] AKILAH, Daughter of Chantelle Young [Legal Dept.] KAYLLESIA, Daughter of Kavon Dallas [Old Harbour Branch] KENDRA, Daughter of Sherene Garwood [Mandeville Branch] KAORI, Son of Chreese Rolle [Bahamas] Kerry-Ann Nugent, Claims Dept. 22 Dec. 2012 Roger Young, MIS Dept. 6 October 2012


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