Why Inve stors Ch oose Us
HOLIDAY R ENTA LS K ILLCA R E
You r Holi day Re ntal Prope rt y Manage m e nt & Re se rvati ons Spe c i ali st s
Accom Holiday Rentals Killcare are centrally located in Killcare Shopping Village and we are the largest, privately owned holiday rental management company in the area. We pride ourselves on total satisfaction for all guests visiting our amazing beachside areas. Accom Killcare offer a range of properties to suit all budgets for single travellers, couples and families. This includes both holiday and short term stay periods. Our companies have been involved with the professional management of holiday properties since 1988 and have seen enormous changes in the trends, technology and operations. We are pleased to offer our guests the convenience of instant online bookings and check-in. We offer our guests a wide range of upgrades to ensure that they have all the comforts of home. Accom Killcare are committed to maintaining premium level of focused care and attention to our accommodation under management. Accom offer the most extensive range of marketing platforms available. We market our properties through a wide range of websites. We maintain an extensive database of past guests who have stayed with us over the past 9 years. We use direct marketing each season, to offer them specials and direct them to our website. Over 30% of our bookins are direct to our website. Our office in Killcare is staffed with booking agents, and guest services staff, who are available locally to assist any enquires directly. We also have full maintenance, linen and other service providers as required. Pop into our office or call anytime for our property management pack containing full details on how we can professionally manage your valuable investment.
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Ou r Of f i c e
3/1 Ki llc are Road, Ki llc are NSW 2257 We work in the community, we live in the community and we are part of the community. This means that not only do we know the area, but we are committed to the success of the area. We are also the only standing holiday rental office in Killcare and hold this to a high regard.
Andrew Tregent Director
David Keenan Director
Amanda Smith General Manager
Matthew Trewin Holiday Manager
Monica Booth Administration
Warren Wilson Property Services
2806 Thunderbolts Way, Tibbuc
Melissa Erkes Holiday Manager
Gail Smith Administration & Bookings
Fi nd y ou r pe r f e c t e sc ape
Ou r Re su lt s Spe ak f or Th e mse lve s Our extensive network of homes, trusted name and happy guest experiences have resulted in great success for our company and our profile.
80 Over
properties on Killcare Peninsula
Serving The Peninsula since
1979
7,600
8 00 bookings per year
Past guests on our database
10 local residents
of our bookings are direct to Accom
We take over
Employ
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33%
Booki ng Si te s, Soc i al & Se arc h We maintain a comprehensive list of past guests who have stayed with us. Our database holds over 10,664 subscribers on our corporate list. We send quarterly newsletters and area specific specials.
superhost
5,500
Premier Host Status
341
Followers
Followers 4.8/5 Stars
10,664
Global Guest List
www.accomholidays.com subscribers
4.2-5 star reviews Accom Ettalong
Fi nd y ou r pe r f e c t e sc ape
HIGHER EARNINGS
Targeting holiday bookings in peak season, company and short-term rentals in winter. As the number one holiday rental management company locally, Accom Holidays offers an all-in-one seamless service. Our tried and tested strategy can earn you up to 30% more than traditional tenancies alone.
MORE TIME
Research shows renting your property on Airbnb yourself takes on average, 50 hours per month to manage. Cleaning, communication, maintenance, accounting, guests requests, adjustments and so on... Let Accom Holidays take care of that for you, so you can spend more time on whatever matters most to you.
GREATER CONTROL
Back for a week? In-laws staying? It’s your property, so use it whenever you like. A powerful online owners dashboard make it easier than ever to keep track of your home. Jump online, see if your property is available, make your own booking, schedule cleaning - It’s so easy.
PRICING
Optimise your earnings. Balancing occupancy and nightly rates, our experts will work with you to create a tailored pricing strategy. We can advise on suitability of your property of the lucrative pet stays option which ‘tripadvisor’ has proven to increase bookings by over 22%.
HOSTING EXPERTS
Your dedicated support team are market, industry and platform experts. Our guest services team regularly conducts pre arrival inspections of each of our properties to ensure our premium standards are continually maintained.
GUEST SERVICES
We offer our guests access to our 24/7 Support Team who are always here to assist. Our team is focused on offering our guests the best holiday possible.
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SECUREBOOKIT
Accom Holidays has teamed up with family operated and industry leaders Sherlock Software to provide the most powerful holiday management software available today. When you join Accom Holidays, hosts enjoy access to an amazing system, with their property at its heart.
LISTING
To achieve premium online exposure across all our booking platforms, we know how to take the photos, write the descriptions, and advertise your home for maximum exposure. Marketing is our specialty. Our premium “on boarding package” includes: Professional photos; Walk through video; Digital floor plan; colour booklets; window display and Accom Magazine.
HOUSE KEEPING & LINEN
Our housekeepers don’t just clean. They’re our eyes and ears: reporting issues, completing checklists and restocking essentials. Our online cleaning portal allows real time reporting to our booking team the status of your property to allow early check-ins. Our properties feature professionally laundered linen and bed making service.
MAINTENANCE & COMPLIANCE
Plumbers, handymen, locksmiths and more. Our dedicated maintenance team can take care of any issues quickly. Accom conducts an annual property compliance inspection of each of our properties. This ensures premium standards are maintained. We arrange five compliance and STRA registrations annually.
PROPERTY SERVICES TEAM
Accom Holidays have a Dedicated Property Services team who are available at anytime to act on any property or guest issues. We are there – So you don’t need to be. Our team is familiar with all of our properties under management and carry out depature checks for guests changeover.
OFFICE
Accom Killcare exclusively operates the only holiday rental office in Killcare at 3/1 Killcare Road, Killcare, and offer our landlords and guests the convenience and service from this local office 6 days a week.
Fi nd y ou r pe r f e c t e sc ape
Ori gi n of Gu e st s to Ki llc are Pe ni nsu la
10%
22%
9% 10%
15%
10% 5%
West & North-West 22%
Inner West 15%
North Shore 10%
Lower North Shore 10%
Eastern Suburbs 5% City 10%
Northern Beaches 9%
All Others 19%
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Th e Ac c om Di f f e re nc e
Toi le tri e s & Hou se h old Am e ni ti e s
Bre akf ast Box e s
Hote l Qu ali t y Li ne n
Ki tc h e n Cond i m e nt s
Ki tc h e n Esse nti als
Fi nd y ou r pe r f e c t e sc ape
Pre pari ng You r Holi day Hom e Keys, Remotes & Alarms 4 Identical sets of keys (1 x guest, 1 x office, 1 x cleaner, 1 x spare, 2 x remotes min)
Alarm - Code _____________________
Bedrooms
No. -
-
King Split
Queen
Double
King
King Split
Queen
Double
King
King Split
Queen
Double
Mattress protectors per bed plus spare Pillow protectors per pillow Pillows for each bed plus 2 x spare pillows (min 4 spare) Doona’s/blankets for each bed plus spare cover for each doona (or) Bed cover for each bed instead of doona’s
No. -
King
Mattress protectors per bed plus spare Pillow protectors per pillow Pillows for each bed plus 2 x spare pillows (min 4 spare) Doona’s/blankets for each bed plus spare cover for each doona (or) Bed cover for each bed instead of doona’s
No.
Alarm Only
Linen: Each bed requires the following (including spares when linen is being washed). Note: All bedding must be labelled with property name and must be suitable for commercial laundering. We can handle this this for if required.
Mattress protectors per bed plus spare Pillow protectors per pillow Pillows for each bed plus 2 x spare pillows (min 4 spare) Doona’s/blankets for each bed plus spare cover for each doona (or) Bed cover for each bed instead of doona’s
No. -
Back to Base
King
King Split
Queen
Double
Mattress protectors per bed plus spare Pillow protectors per pillow Pillows for each bed plus 2 x spare pillows (min 4 spare) Doona’s/blankets for each bed plus spare cover for each doona (or) Bed cover for each bed instead of doona’s
Dining
Laundry
Singles -
Bunks
Bedside tables & lamps required 4 x Coat hangers in wardrobe 1 x Clock radio Multi-function charging cables for Android/iPhone
Singles -
Bunks
Bunks
Trundle/ Rollaway
Bedside tables & lamps required 4 x Coat hangers in wardrobe 1 x Clock radio Multi-function charging cables for Android/iPhone
Singles -
Trundle/ Rollaway
Bedside tables & lamps required 4 x Coat hangers in wardrobe 1 x Clock radio Multi-function charging cables for Android/iPhone
Singles -
Trundle/ Rollaway
Bunks
Trundle/ Rollaway
Bedside tables & lamps required 4 x Coat hangers in wardrobe 1 x Clock radio Multi-function charging cables for Android/iPhone
Dryer
Dining table to suit seat number of guests as per bedding configuration
Washing Machine
Dustban & Broom
Placemats & coasters for number of guests as per bedding configuration
Iron & Ironing Board
Air Drying Rack
Table coverings (optional)
Mob & Bucket
Bagless Vacuum Cleaner
Broom (indoor & outdoor)
Pegs & Washing Basket
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Lounge Room(s) Lounge
Lounge
Sofa Lounge
Sofa Lounge
Coffee Table
Coffee Table
Lamp(s)
Lamp(s)
TV (larger preferred)
TV (larger preferred)
WIFI _____________________
WIFI _____________________
FOXTEL (or similar) _____________________
FOXTEL (or similar) _____________________
A/C / Pedestal Fans (note & if so what room) _____________________
A/C / Pedestal Fans (note & if so what room) _____________________
Room Heaters (oil fill and/or others) _____________________
Room Heaters (oil fill and/or others) _____________________
Kitchen Fridge/Freezer
Bench Top: Style? _____________________
Microwave
Smole Detector
Kettle
Fire Extinguisher
Toaster
Fire Blanket
Garbage Bin
CO2 Detector
Dish Rack
Diswasher: Brand? _____________________
Stove/Oven: Gas/Electric? _____________________ Brand? _____________________ Other Items: - Crockery x 2 as per bedding configuration (basic brand recommended for ease of replacement) - Cutlery x 2 as per bedding configuration - Mugs as per bedding configuration - BBQ utensils - Chopping board(s) - Wine glasses, champagne glasses, tumblers, plastic cups as per bedding configuration - Frying pans (small and large) - Sauce pans (various sizes) x 3 - Baking dish(s) - Dinner plates, bread & butter plates, bowls and plastic bowls as per bedding configuration - Salad bowls, mixing bowls, serving bowls - Plastic sealable containers - Grater, strainer, can opener, peeler, wooden spoons, salad spoon & fork, tongs, corkscrew, cheese knives, masher.
Miscellaneous Portable Cot
Baby Bath
High Chair
Rugs/Mats
Other _____________________
Fi nd y ou r pe r f e c t e sc ape
Fre qu e ntly Aske d Qu e sti ons What services do we provide? We provide a full management service. This includes managing bookings and booking websites, 24 hour emergency assistance for guests, property inspections, cleaning & maintenance. Do you provide linen? Yes, we provide commercial laundered linen and towels. Linen provided includes; sheets, pillowcases, bath towels, bath mat, hand towels, face washers and tea towels. This will be at a cost to the owner, per booking and deducted at end of month. Do you provide amenities? Yes, we provide hotel quality branded products for each guest booking. This includes a guest starter pack of; shampoo, conditioner, soaps, toilet paper, coffee, tea, hot chocolate, sugar, milk, dishwashing liquid/tablets, chux, scourers & washing powder. This will be at a cost to the owner, per booking and deducted at end of month Who pays for the cleaning? Guests pay for the cleaning in addition to the accommodation. What websites do you advertise with and what are the costs? We advertise on multiple platforms including Accom Holidays, Stayz, VRBO, Airbnb, Booking.com and Riparide (if applicable). All third party websites charge a service fee of 12-15% to owners, with the exception of Airbnb only being 4% (approx). We increase our tariffs across these platforms (not incl Airbnb) to cover the high fees. Can I stay in my property? Yes, we have no limit on when you can use your own property. Do you pay my Council & Water Rates/Power/Land Tax? We recommend that owners have Direct Debit set up for all their services. What kind of insurance do I need for Holiday rentals? Holiday Rental Landlords (home and contents insurance plus public liability). Short-term Rental Insurance (Terri Sheer). Setting rates for your property As we have such a large portolio, we are often able to find a directly comparable property to yours, or make reasonable estimates of what the pricing for your property should be. Once we meet with you and see the property (either in person or via photos), we will give you our thoughts on nightly rates. We then mutually agree what the initial rates will be. Key factors that determine the rates for a property include: Guest numbers; quality of the home in terms of décor, furnishings, artworks, appliances, crockery, cutlery, etc; the modernity of the home, or if an older style home, how much comfort, character or quirkiness it has; the existence of attributes that are sought after by guests, which will vary according to the location. Examples include proximity to a town or shops, easy access to town, views or a pool for example. What happens if a guest breaks something? We take a bond for all guests, the property is checked prior to arrival and after departure by cleaners, property services and office team.
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Fre qu e ntly Aske d Qu e sti ons What kind of Guest identity verification do you seek? Our comprehensive verification system checks details such as name, address, government ID and more to confirm the identity of guests who book with Accom. Is my place right for holiday letting? Accom guests are interested in all kinds of places. We have listings for tiny homes, cabins, beachfronts and more. Who maintains the pool/spa at my property? We require that pools or spas be serviced either by the owner, or by a professional pool /spa contractor. The Holidays Collection does not have in house expertise to look after pools and spas. During our pre-check of a property before guests arrive, we will however check the cleanliness of a pool or spa and do what we can to present it well to incoming guests e.g. scooping leaves out of a pool. What happens when guests cancel or change a booking? Life is uncertain, and guests sometimes have to cancel or change their reservations. You may still receive payment in a case by case scenario. Do I need a Short Term Rental Association (STRA) number? Yes. It is a requirement under NSW law to register and obtain an STRA number. How do I register my property on the STRA register? We can register the property on your behalf at cost. The current cost is $65 and the annual renewal cost thereafter is also currently $65. The property already has an STRA number – can this be used? Yes, however the number will need to be transferred to Accom Holidays. We will assist you in this process. Why is smoke alarm compliance important? Legislation requires smoke alarms to be interconnected and installed in certain locations throughout the house. Interconnection can either be via wireless technology, or hard wiring (cabling) in the ceiling. During the stay, what happens if there is an emergency at the property or the guest needs assistance? In their pre-arrival email, guests are provided with an after hours contact number. The Property Manager will be able to answer the guest’s query over the phone, or if needed, attend the property if the problem can’t be solved over the phone. Our property services team have their vehicle fitted out accordingly to make this process seamless. As needed, the issue is escalated to our General Manager or Managing Director, who are both on stand by to receive calls if there is a major emergency or other serious issue. We at Accom understand that hospitality is a 7 days per week / 365 day per year industry, and is staffed accordingly.
Fi nd y ou r pe r f e c t e sc ape
Onboard Adve rti si ng Pac kage 10-12 Professional Photos Detailed Property Floorplan Professional Property Video - 35sec Prestige Video - 90sec (+$300) Accom Property Mag Property Signboard
Internet Coverage
Window Display MANAGED BY
Personalised Logo Option Target Social Media Boost
Signboard accomholidayspearlbeach.com.au
4341 7555
Range of Websites:
accomholidays.com airbnb.com.au vrbo.com (homeaway.com.au) stayz.com.au booking.com expedia.com.au riparide.com INVESTMENT: $595
Professional Photography Page 14 l accomholidayskillcare.com.au
MOUNTAIN
ECO-CABIN @THE RIDGE
VIEW ESCAPE
Personalised Logo
Floor & Site Plan
Se asonal Cale ndar 2023/2024
Peak
Winter/Low
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Fi nd y ou r pe r f e c t e sc ape
4360 1100 killcare@accomholidays.com accomholidayskillcare.com.au 3/1 Killcare Road, Killcare