Estes Time-Critical Guaranteed

TIME CRITICAL GUARANTEED Going Above And Beyond The Call Of Delivery

BUILT ON VALUES. RUNS ON TRUST.

Estes is proud to be the carrier you can count on. That’s why we’re committed to building lasting, honest relationships with the people we serve, going above and beyond to help when challenges arise, and delivering exceptional experiences that keep our customers coming back.

Going the extra mile isn’t just what we do—it’s who we are.

ETHICAL. HONEST. COMMITTED.

TIME CRITICAL GUARANTEED

FOR SOME SHIPMENTS, TIMING IS EVERYTHING

When your customers want assurance that their shipments will arrive on time and aspromised, Estes can provide them the peace of mind they need.

At Estes, our Time Critical Guarantee is the best in the LTL industry, and includes more standard benefits than you’ll find with any other carrier:

» GUARANTEED on-time pickups

» GUARANTEED on-time delivery

» GUARANTEED damage-free shipments

» GUARANTEED on-time appointments

YOUR PEACE OF MIND IS OUR PRIORITY

Estes provides some of the best Customer Care in the industry, with a dedicated team of Time Critical representatives available to help you 24 hours a day, 7 days a week, 365 days a year.

Estes offers robust Guaranteed by 5:00p.m. coverage throughout the continental U.S. and Canada, with options for Guaranteed delivery by 12:00p.m., and 10:00a.m. in many areas. We provide some of the best Customer Care in the industry, with a dedicated team of Time Critical representatives available to help you 24 hours a day, 7 days a week, 365 days a year. And with Estes, your shipment has a financial guarantee of up to the total value of your freight charges.

When you choose Estes, you’re choosing a provider that goes the extra mile every day to make sure your time-critical freight gets where it needs to go, when it needs to get there.

To get a rate quote, call us at 1-800-645-3952 or send an email to timecritical@estes-express.com

When you choose Estes, you’re choosing a provider that goes the extra mile every day.

COMPREHENSIVE BENEFITS

MUST ARRIVE BY DATE (MABD) Taking The Stress Out Of Retail Shipping

If you’re shipping to big box retailers, you need to be able to meet tight Must Arrive By Date (MABD) delivery windows to avoid retail chargebacks and other financial penalties. That’s why Estes’ best-in-class Time Critical Guaranteed delivery is the perfect solution for your MABD shipments—we guarantee all aspects of your shipment from pickup to damage-free delivery on the appointment date!

Our comprehensive Guaranteed MABD features also include:

» No Sooner No Later (NSNL) date-specific delivery

» On Time In Full (OTIF)

» Multi-Day Delivery Window (MDDW)

When you choose Estes, you’re choosing a preferred carrier for most major national retailers. And with our enhanced freight monitoring, 24/7/365 freight oversight and customer support, and proactive communication to identify issues before they arise, we take the stress out of retail delivery.

ESTES RETAIL GUARANTEETM (ERG)

A Financial Guarantee That Delivers Peace Of Mind

Want to take that peace of mind a step further? Try our Estes Retail Guarantee (ERG).

With ERG, you can rest assured knowing that Estes will cover up to twice your freight charges, should our failure to meet a delivery appointment result in a chargeback fee.

ERG is the perfect solution if you’re looking to experience all the benefits of our industryleading Time Critical Guaranteed Must Arrive By Date (MABD) services with the added assurance of an even stronger financial guarantee.

To learn more about ERG, contact us at timecritical@estes-express.com or 1-800-645-3952.

COMPREHENSIVE BENEFITS

TIME CRITICAL SOLUTIONS FOR EVERY NEED For When You Have No Time To Spare

At Estes, we know there’s nothing more valuable to your customers than peace of mind. That’s why our Guarantee covers services and shipment types often excluded by other carriers’ Guarantees, including:

» Residential deliveries

» Volume LTL shipments

» Flatbed shipments

» Truckload shipments

» Canada shipments

» Alaska, Hawaii, and Puerto Rico shipments

» Overlength / Oversized freight

» Hazmat, including poisons

» Appointment Deliveries

At Estes, we know that time is money. That’s why we’re committed to delivering the kind of reliable Time Critical solutions that keep not only your freight moving, but your customers coming back.

EXTENSIVE COVERAGE

COVERAGE YOU CAN COUNT ON Stress-Free Guaranteed Shipping Throughout The Continental U.S. and Canada

When you need to make an urgent freight shipment, Estes has you covered. Backed by the power of our robust fleet and vast terminal network, Estes offers the most Time Critical Guaranteed delivery options in the industry, including:

» Guaranteed delivery by 5:00p.m. to virtually all our daily direct points within the continental U.S.

» Guaranteed by 5:00p.m. coverage throughout Canada

» Guaranteed delivery by 12:00p.m. and 10:00a.m. in many areas throughout the continental U.S.

A little peace of mind can go a long way. That’s why our best-in-class Guarantee provides robust coverage throughout the continental U.S. and Canada.

EXCEPTIONAL SERVICE

ROUND-THE-CLOCK SUPPORT Your Peace Of Mind Is Our Priority

At Estes, we’re committed to taking care of our customers every step of the way. That’s why we offer some of the best dedicated Customer Care in the industry, and comprehensive Guaranteed benefits that make it even easier to ship with us:

» A dedicated Time Critical Guaranteed Customer Care team to help you with your shipments

» Round-the-clock customer support and freight oversight 24 hours a day, 7 days a week, 365 days a year

» Enhanced freight monitoring and prioritized handling for additional peace of mind

Just give us a call at 1-800-645-3952 or send an email to timecritical@estes-express.com

And if you make frequent Guaranteed shipments, be sure to ask your Sales Representative about our discounted custom Time Critical pricing programs.

We take the stress out of your shipping experience so you’re free to focus on what matters most.

How is your Time Critical Guarantee better than any others on the market?

A: Our Guarantee covers on-time delivery, damage-free shipments, on-time appointments, and on-time pickups—more included benefits than offered by any other carrier in the industry. Our Guarantee also covers shipment types that are usually excluded our competitors’ Guarantees, such as hazmat, residential, liftgate, and inside delivery.

We provide robust coverage throughout the continental U.S. and Canada, and offer round-the-clock customer support, with dedicated representatives available to help you 24 hours a day, 7 days a week, 365 days a year.

What is Must Arrive By Date (MABD) delivery?

A: While standard Time Critical Guaranteed deliveries may occur on or before agiven time, MABD deliveries must arrive within an appointment time window. Ourcomprehensive Guaranteed MABD features include: No Sooner No Later (NSNL), OnTime In Full (OTIF), and Multi-Day Delivery Window (MDDW).

How do I schedule an MABD delivery?

A: You can request a pickup by using our Pickup Request application on My Estes or by contacting your local terminal. If you are requesting same-day pickup service, especially after 3:00p.m. local time, please call your local terminal to confirm availability.

What is Estes Retail Guarantee (ERG)?

A: Estes Retail Guarantee (ERG) is a product for retail shippers who wish to purchase even stronger financial assurance for additional peace of mind. When a retail shipper purchases ERG, Estes will cover up to twice their freight charges, should our failure to meet a delivery appointment result in a chargeback fee or penalty by the retailer.

How do I request Estes Retail Guarantee?

A: You can request Estes Retail Guarantee by adding the following information to the Special Instructions box of your BOL:

Estes Retail Guarantee

No Sooner / No Later: MM/DD/YY

Are there any exceptions to your Time Critical Guaranteed service?

A: Yes. Exceptions to our Time Critical Guaranteed service include:

• Agents and Interline Points

• Container Freight Stations (CFS) and Customs Warehouses

• Conventions, Trade Shows, Expos, and Marshalling Yards

• Government Facilities

• Major U.S. and Canadian Airport Cargo Facilities

Contact Us Today

For customer engagement, sales, quotes, and booking:

» Call 1-800-645-3952 or send an email to timecritical@estes-express.com

For questions regarding tracking, POD’s, and all other questions regarding your Time Critical Shipment:

» Call 1-800-645-3952, ext. 3036 or send an email to tc.custsrv@estes-express.com

For questions regarding custom pricing or tariff pricing, contact your Sales Representative.