Estes Time-Critical Guaranteed

TIME CRITICAL GUARANTEED Delivering Peace of Mind

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TABLE OF CONTENTS Estes does it all

» Time Critical Guaranteed....................................................................................................................... 6 » Must Arrive By Date (MABD)................................................................................................................ 8 » Estes Retail Guarantee® (ERG)............................................................................................................ 8 » Extensive Coverage............................................................................................................................... 12 » Exceptional Service.............................................................................................................................. 14 » FAQs....................................................................................................................................................... 16 » Contact Information............................................................................................................................. 18

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BUILT ON VALUES. RUNS ON TRUST. As the largest privately held freight transportation company in North America, Estes has over 90 years of experience delivering reliable freight solutions so our customers can focus on what matters most.

Our company was built on values, but runs on trust. And we’re fiercely committed to developing lasting, honest relationships with the people we serve, going above and beyond to help when challenges arise, and delivering exceptional experiences that keep our customers coming back.

At Estes, going the extra mile isn’t just what we do—it’s who we are

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TIME CRITICAL GUARANTEED FOR SOME SHIPMENTS, TIMING IS EVERYTHING When your customers want assurance that their shipments will arrive on time and as-promised, a guarantee can provide them the peace of mind they need.

At Estes, our Time Critical Guarantee is the best in the LTL industry, and includes more standard benefits than you’ll find with any other carrier:

» GUARANTEED on-time pickups » GUARANTEED on-time delivery » GUARANTEED damage-free shipments » GUARANTEED on-time appointments

YOUR PEACE OF MIND IS OUR PRIORITY Estes offers robust Guaranteed by 5:00p.m. coverage throughout the continental U.S. and Canada, with options for Guaranteed delivery by 12:00p.m., and 10:00a.m. in many areas.

We also provide some of the best Customer Care in the industry, with a dedicated team of Time Critical representatives available to help you 24 hours a day, 7 days a week, 365 days a year.

When you choose Estes, you’re choosing a provider that goes the extra mile every day to make sure your time-critical freight gets where it needs to go, when it needs to get there.

To get a rate quote, call us at 1-800-645-3952 or send an email to timecritical@estes-express.com.

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When you choose Estes, you’re choosing a provider that goes the extra mile every day.

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COMPREHENSIVE BENEFITS MUST ARRIVE BY DATE (MABD) Taking The Stress Out Of Retail Shipping When shipping to big box retailers, we know how important it is to be able to meet their shipping demands and avoid costly penalties, no matter how tight the delivery window. That’s why Estes’ bestin-class Time Critical Guaranteed Must Arrive By Date (MABD) delivery is the perfect solution—we guarantee all aspects of your shipment from pickup to damage-free delivery on the appointment date!

Choose Estes’ Guaranteed MABD service and enjoy: » A carrier with a 99.4% success rate in meeting all guarantees for your time critical shipments » 24/7/365 freight monitoring and customer support to help identify issues before they arise » Priority pickup, delivery, and movement throughout our vast North American network » A preferred carrier with most national retailers » No Sooner No Later (NSNL) date-specific, On Time In Full (OTIF), and Multi-Day Delivery Window (MDDW) shipping options

And because your peace of mind is important to us, Estes also offers a financial guarantee of up to the total value of your freight charges should you ever incur a chargeback fee resulting from a missed appointment.

ESTES RETAIL GUARANTEE® (ERG) An Even Stronger Financial Guarantee Want to take your Guaranteed MABD delivery a step further? Try our Estes Retail Guarantee (ERG).

With ERG, you can rest assured knowing that Estes will cover up to twice your freight charges, should our failure to meet a delivery appointment result in a chargeback fee.

ERG is the perfect solution if you’re looking to experience all the benefits of our industry-leading Time Critical Guaranteed Must Arrive By Date (MABD) service with the added assurance of an even stronger financial guarantee.

To learn more about ERG, contact us at timecritical@estes-express.com or 1-800-645-3952.

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COMPREHENSIVE BENEFITS TIME CRITICAL SOLUTIONS FOR EVERY NEED For When You Have No Time To Spare At Estes, we know there’s nothing more valuable to your customers than peace of mind. That’s why our Guarantee covers services and shipment types often excluded by other carriers’ Guarantees, including:

» Volume LTL shipments » Canada shipments » Hazmat freight » Accessorial services such as residential, liftgate, and inside deliveries At Estes, we know that time is money. That’s why we’re committed to delivering the kind of reliable time critical solutions that keep not only your freight moving, but your customers coming back.

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EXTENSIVE COVERAGE COVERAGE YOU CAN COUNT ON Stress-Free Guaranteed Shipping Throughout The Continental U.S. And Canada When you need to make an urgent freight shipment, Estes has you covered. Backed by the power of our robust fleet and vast terminal network, Estes offers the most Time Critical Guaranteed delivery options in the industry, including:

» Guaranteed delivery by 5:00p.m. to virtually all our daily direct points within the continental U.S. » Guaranteed by 5:00p.m. coverage throughout Canada » Guaranteed delivery by 12:00p.m. and 10:00a.m. in many areas throughout the continental U.S.

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ESTES COVERAGE

NORTHWEST TERRITORIES

YUKON

NEW FOUNDLAND & LABRADOR BRITISH COLUMBIA

ALBERTA

MANITOBA

PRINCE EDWARD ISLAND

QUEBEC

SASKATCHEWAN

NEW BRUNSWICK

ONTARIO

ME

WA

VT NH

ND

MT

MN

NY WI

PA

ID WY

IA

OH

NE IL NV CO

MO

KS

MA CT RI

MI

SD

OR

NOVA SCOTIA

IN

NJ

MD WV

DE

VA

KY NC

CA

TN SC

OK AZ

AR GA

NM

MS

AL

LA

TX FL

ESTES TERMINAL

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EXCEPTIONAL SERVICE ROUND-THE-CLOCK SUPPORT Your Peace Of Mind Is Our Priority At Estes, we’re committed to taking care of our customers every step of the way. That’s why we offer some of the best dedicated Customer Care in the industry, and comprehensive Guaranteed benefits that make it even easier to ship with us:

» A dedicated Time Critical Guaranteed Customer Care Team to help you with your shipments

» Round-the-clock customer support 24 hours a day, 7 days a week, 365 days a year

» Enhanced freight monitoring and prioritized handling for additional peace of mind

Just give us a call at 1-800-645-3952 or send an email to timecritical@estes-express.com

And if you make frequent Guaranteed shipments, be sure to ask your Sales Representative about our Time Critical Select membership.

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We take the stress out of your shipping experience so you’re free to focus on what matters most.

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FAQs How is your Time Critical Guarantee better than any others on the market?

A: Our Guarantee covers on-time delivery, damage-free shipments, on-time appointments, and ontime pickups—more included benefits than offered by any other carrier in the industry. Our Guarantee also covers shipment types that are usually excluded by our competitors’ Guarantees, such as hazmat, residential, liftgate, remote access, white glove, and inside delivery.

We provide robust coverage throughout the continental U.S. and Canada, and offer round-the-clock customer support, with dedicated representatives available to help you 24 hours a day, 7 days a week, 365 days a year.

Are there any exceptions to your Time Critical Guaranteed service?

A: Yes. Exceptions to our Time Critical Guaranteed service include:

» Agents and Interline Points » Container Freight Stations (CFS) and Customs Warehouses » Conventions, Trade Shows, Expos, and Marshalling Yards » Government Facilities » Major U.S. and Canadian Airport Cargo Facilities

Are there any Standard Time Critical and Custom Time Critical pricing restrictions for shipments?

A: Yes, Standard Time Critical and Custom Time Critical pricing is limited to shipments that weigh 10,000 lbs or less and use up to 12 linear feet of trailer space. Larger or heavier shipments are spot rated using our VTL rate retriever.

To avoid increased charges on your large or heavy shipment after an audit is performed, contact the Estes Solution Center at timecritical@estes-express.com for a quote before shipping.

How do I schedule a Guaranteed MABD delivery?

A:You can request a pickup by using our Pickup Request application on My Estes or by contacting your local terminal. If you are requesting same-day pickup service, especially after 3:00p.m. local time, please call your local terminal to confirm availability.

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How do I request Estes Retail Guarantee?

A: You can request Estes Retail Guarantee by selecting the Estes Retail Guaranteed tile when getting an online rate quote or filling out your BOL. On your BOL, indicate your preferred MABD in the Special Instructions box by including “No Sooner / No Later” and the date or date range.

You can also add the following information to the Special Instructions box of your BOL:

Does Estes deliver to my consignee?

A: Estes successfully delivers to most major national retailers including Walmart, Amazon, Target, CVS, Walgreens, Dollar Tree, Kroger, Dollar General, Ulta, Rite Aid, Family Dollar, KeHe, Albertsons, Costco, Food Lion, Harris Teeter, Meijer, Publix, Safeway, and more.

What is the benefit of your Time Critical Select membership?

A: If you make frequent Guaranteed shipments, our Time Critical Select Membership may be a great option for you. Becoming a Select member provides you with greater visibility into all your Guaranteed shipments and much like airline frequent flyer programs, you’ll experience all the same great benefits of our Time Critical Guaranteed service without the additional paperwork.

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CONTACT INFORMATION Contact Us Today For customer engagement, sales, quotes, and booking: » Call 1-800-645-3952 or send an email to timecritical@estes-express.com For questions regarding tracking, POD’s, and all other questions regarding your Time Critical Shipment: » Call 1-800-645-3952, ext. 3036 or send an email to tc.custsrv@estes-express.com For questions regarding custom pricing or tariff pricing, contact your Sales Representative.

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