LESSONS ALL FOUNDE RS SHOULD EMBRAC E
Being a good leader can be challenging. While a leader’s actions may be criticized when times are tough, it is their leadership qualities that shine through the worst of times and that lead team members to respect them. That’s why it is vital for every leader to try and embrace the qualities of great leadership.
1. HIRE WELL AND DELEGATE â—? As founder-CEO, you will be defined by the people you choose to surround yourself. If there is dysfunction at the top, it will flow to the bottom, causing dysfunction throughout the company. Therefore, you must always treat recruiting as one of the top three priorities when it comes to running your business well.
2. MAKE CUSTOMER SERVICE ● To make customer A focusTOP a reality PRIORITY in your company, you must first showcase a genuine commitment to customer focus — real change needs to come from the top. ● Second, you must make it clear to all your employees, starting at orientation itself, what’s at stake and how important it is for your organization to address clients’ needs proactively.
3. LISTEN CAREFULLY Listening actively also helps build trust in relationships in the long run. Effective leaders communicate sincerely; they focus on the message as well as the messenger; they never interrupt and always acknowledge what is being said to them.
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