FEBRUARY 2015
VOLUME 22 NO. 2
Connecting People, Ideas and Products in the Document Imaging Industry since 1994 Connecting People, Ideas Ideas and Products in the in Document Imaging Industry since 1994 Connecting People, and Products the Document Imaging Industry since 1994
Diversification
engage ‘n exchange engage ‘n exchange engage ‘n exchange
A Necessary Business Strategy in a Changing Document Imaging Marketplace Copier Makers Continue Assault on Low-End A4 Market with Mixed Results
Connecting People, Ideas and Product
Office Technology Service Excellence Service Excellence Diamond Diamond Award Winner
Automated Business Products Raises the Bar on Service Excellence Activity or Opportunity— That is the Question! The Role of the MSP as Security Educator Business Profile
Bob Maxwell and Becky Offutt of KOMAX
on How to Build a Successful Dealership
The 10 Biggest Mistakes Business Sellers Make ENX Magazine PO Box 2240 Suite 729 ENX Magazine Toluca Lake, CA 91610-0240 USA ENX Magazine PO818-505-0022 Box 2240 Suite 729 tel: / fax: 818-505-9972 PO Box 2240 Suite 729 Toluca Lake, CA 91610-0240 USA email: enx@pacbell.net Toluca Lake, CA 91610-0240 USA tel: 818-505-0022 / fax: 818-505-9972 www.enxmag.com tel: 818-505-0022 email: enx@pacbell.net fax: 818-505-9972 www.enxmag.com email: enx@pacbell.net www.enxmag.com
PRSRT STD U.S. POSTAGE PAID BOLINGBROOK, IL PERMIT NO. 467
1
www.enxmag.com
We would like to thank those of you who have sent us address change information. We would like Thank those of NATURAL you whoof have HELP US CONSERVE RESOURCES Weto would like to thank those you who have sent usTo address change information. correct or address delete your address from our sent us change information. HELP US CONSERVE NATURAL subscription list, pleaseRESOURCES call, fax orRESOURCES email us. HELP US CONSERVE NATURAL To correct orTodelete your address from our from our correct or delete your address subscriptionsubscription list please call, or email us. or email us. list, fax please call, fax