Day 1: 9.30am - 4:30pm Day 2: 9.30am - 4.00pm
SHOW GUIDE
SPONSORS:
CONTENTS
p 4-5
Floorplan
p 6-7
Exhibitor List
p 8
Key Show Floor Features
p 9-13
Exhibitor Profiles
p 14
Content Themes
p 15-20 Agenda
p 21-29
Speakers
CONTACT CENTRE
CO-LOCATED WITH CUSTOMER
Welcome to the 2025 edition of co-located with CX Expo!
I’d like to extend my gratitude and Exhibitors, Sponsors and Speakers throughout the year; without you, possible!
With 100+ exhibitors, 100+ speaking meetings programme, training like-minded visitors, we hope you industry talks, knowledge and insight
We are delighted to announce co-located with Customer Experience 18-29th November so we hope and we look forward to seeing
David Juniper Group Event Director
CENTRE EXPO, CUSTOMER EXPERIENCE EXPO!
of Contact Centre Expo,
and thanks to all Partners, Speakers for their help and support you, none of this would be speaking sessions, the CONNECT 1-1 training workshops and thousands of you enjoy a jam-packed schedule of insight across the two days.
that Contact Centre Expo, Experience Expo 2026 will take place on hope you have a brilliant couple of days you again next year!
Floorplan FLOORPLAN
CONTACT CENTRE EXPOco-located with Customer Experience Expo
186Kloud
8x8
Advania
AI Comms
Altigen Communications
Alvaria
AMAZON WEB SERVICES
ASEE
Augmented Hearing
Blankstate
Blobfish AI
Brook Street
Calabrio AB
Call Centre Helper
Callbotics
CallMiner
CallTower
Capacity
Capita
CCMA
Celebal Technologies
Cirrus
Contact Centre & Customer Services Summit
ContactBabel Ltd
Content Guru
Ctalk
Darwin Technology Solutions
Diabolocom
Dialpad
EdgeTier
eGain Communications
Elephants Don’t Forget
Emerging Global Services
Enghouse Interactive
Enthu AI
EvaluAgent
Expertflow
First Voice Global Services
Five9
Fullview
Fuse 2
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Genesys
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GetVocal AI
Gladia
Glassix
Global Remote Services
Gnatta
HelloFresh
Hiya
HP Poly
Interact Contact Centres
Intercom
Intermedia
Intryc
iTalk
ITIDA
Kerv
Key IVR
KMS Lighthouse
KOMPaaS
Konnect BPO
Labb
Mayday
Mediatel Data SRL
Microsoft
MMD Smart
Moneypenny
National Support Network
Nextiva, Inc.
NiCE
Noetica Ltd
Octopus Outsourcing
Omningage
PEAK Outsourcing
PeopleManager.Co
Peopleware
Prophecy Europe Ltd
QContact
RAYA CX
Redial BPO
Resolvable
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RevoPCI
Richpanel
Salesforce UK Limited
Scorebuddy
Second Nature AI
Simply Contact
Softphone
Solidroad
Squaretalk
Sycurio
Syndeo
Snythflow AI
SystemsX
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Tails.com TBC
Talkative
Talkdesk
TCC
Teamin Ltd
The Forum
TKG
Training Doesn’t Work
Tymely
UJET
ValueLabs
Verint
Vonage
Webex by Cisco
Wildix
Xceed
Zendesk
Zoom
Zowie
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THEATRES
Keynote Theatre Sponsored by NiCE
Future of the Contact Centre Theatre Sponsored by 8x8
Connected Contact Centre Theatre Sponsored by ITIDA
Contact Centre Technology Theatre Sponsored by Genesys
Customer Experience Transformation Theatre Sponsored by Nextiva, Inc.
Digital CX Theatre Sponsored by Webex by Cisco
Training, Leadership & Culture Zone Sponsored by Verint
Key Show Floor Features 2025
Networking Area
Sponsored by:
Breakout Theatres
Hear from industry leading experts as they provide valuable insights into the challenges the sector is facing and what is pertinent for the contact centre, whilst giving real world examples.
Sponsored by:
Our dedicated Networking Area provides ample opportunity to meet like-minded individuals, share beneficial advice and create long-lasting business relationships.
Keynote Theatre
Sponsored by:
Watch and learn as our incredible Keynote Speaker line-up, which features the masterminds behind some of the biggest brands, share their expert industry knowledge.
VIP Lounge
Sponsored by:
If you’ve been invited as a VIP guest, speaker or press, the lounge will give you the chance to network with your peers in a relaxed and hospitable environment.
CONNECT: 1-1 Meetings Programme
The bespoke programmes offer a structured, pre-arranged meeting schedule for buyers to meet with our exhibiting companies. This focused approach will allow visitors to maximise their time, while hopefully helping to fulfil any short, medium and longer-term business needs.
In partnership with:
Training, Leadership & Culture Zone
Sponsored by:
We’ve put together training sessions, accredited by the Forum and CCMA! Get ready to show your commitment to learning and making a difference!
EXHIBITOR PROFILES
186Kloud
Visit the 186Kloud stand to explore the future of customer experience with leading technologies and expert insights. Join free CX workshops, discover strategies to transform your contact centre, and enter to win an iPad, Bose earbuds, or a laptop!
8x8
Discover how 8x8 can transform your business with an immersive booth experience showcasing the power of AIdriven customer experience, executive sessions featuring industry leaders sharing how they are modernising customer experiences, and exclusive networking and drinks with peers and experts.
Advania
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AI Comms
AI-Comms, we develop AI-powered communication solutions that automate, provide insight, and improve efficiency across all customer interactions.
Altigen Communications
Cutting Edge Contact Centre Solutions built on Microsoft Teams and Azure services with AI technology aimed at transforming your business communications for the best customer engagement.
Alvaria
Alvaria CX delivers intelligent, compliant contact center software built for enterprise scale. Our open platform unites outbound, inbound, and AI orchestration - deployable across public, private, hybrid, or on-premise environments.
AMAZON WEB SERVICES
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud, offering over 200 fully featured services from data centers globally.
ASEE
Live is an omnichannel platform that helps companies all over the world to grow their profitability by optimizing and automatizing internal and external communication and processes, enabling their customers to engage actively with their brand.
Augmented Hearing
We will demonstrate live what Sharpi can do with noisy calls.
Blankstate
Blankstate: Engineering Excellence in Contact Centers. We decode your best agents’ expertise and scale it across your entire team. Real-time guidance prevents compliance breaches. 100% QA coverage at a fraction of the cost. 48x productivity improvement. Privacy-first AI.
Blobfish AI
Blobfish AI transforms CX training with lifelike AI roleplay. Built for customer experience teams, it speeds onboarding and scales skill development. With personalised scenarios & feedback, Blobfish AI replaces outdated methods, improving customer interactions and boosting satisfaction.
Brook Street
Brook Street is a leading UK recruitment agency, connecting jobseekers with roles at 4,500+ companies. With 20 locations and specialists in contact centre and customer experience, we offer a personal, tech-enabled service that makes hiring seamless for all.
Calabrio AB
Calabrio unites AI-driven workforce optimisation, conversation intelligence, and agent engagement into a fully integrated suite that adapts to your unique needs
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Call Centre Helper
The World’s Largest Online Community of Contact Centre Professionals. Call Centre Helper publishes new articles daily and built a content library of thousands of articles covering all aspects of the contact centre industry, guiding and developing millions of customer contact professionals.
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Callbotics
CallBotics is an enterprise-grade AI Voice Agent platform that transforms how contact centres handle calls — combining natural conversations with intelligent automation to reduce costs by up to 90% while improving speed, accuracy, and customer experience.
CallMiner
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CallMiner is the leader in AI-powered conversation intelligence and CX automation. CallMiner captures and analyses 100% of omnichannel customer interactions to optimise processes, enhance agent performance, and automate workflows and conversations at scale.
CallTower Stay Connected. Stay Ahead.
Capacity
Capacity provides an AI-Powered Support Automation Platform that streamlines service operations and delivers faster issue resolution for customers. We empower organisations to optimise every interaction to drive down support costs, improve knowledge access, and increase efficiency.
Capital
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Capita is a leading BPO provider in Europe. We provide customer experience management services that are driven by data, enabled by technology, powered by people. Blending AI and automation with deep operational expertise to create agile, intelligent, and customer-focused contact centre solutions.
CCMA
Discover the power of CCMA Membership - connect with UK customer contact professionals, access exclusive insights, events, and expert resources. Join a vibrant community driving CX excellence. Come and visit our stand to learn more and get involved!
Celebal Technologies
Celebal Technologies showcases AICXM, an AI-powered intelligent customer experience management solution delivering omni-channel automation, real-time agent support, voice bot, and predictive insights to help contact centers elevate CX, reduce costs, and boost operational efficiency.
Cirrus
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We’re Cirrus—here to stamp out poor CX! Ditch clunky tools and unleash real contact centre power. Tech should enable connection, not define it. Visit us at CC-N40 and shine like Nisbets, Buckingham Palace, Onward Homes, Premium Credit, GLA, and more!
Contact Centre & Customer Services Summit
Join senior professionals and solution providers at the Contact Centre & Customer Services Summit or the CX Solutions Summit. Each event offers pre-arranged 1-2-1 meetings, interactive seminars, and valuable networking opportunities to connect with the right people.
ContactBabel Ltd
ContactBabel provides expert data and insight to the contact centre and CX industry, and our research is available free of charge. Visit our stand to receive our latest research, talk about trends and get expert advice on what the future holds for customer contact.
Content Guru Cloud Contact Centre Solutions
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Ctalk
Fire; Reimagine Customer Contact. The fully integrated Customer Contact platform Creating a seamless experience A cloud based, multi-channel customer contact platform provides you with a fully flexible system, allowing you to run your business the way you want. Fire provides you the tools you need.
Darwin Technology Solutions
Helping businesses buy technology, let Darwin help you navigate the supplier minefield
Diabolocom
Diabolocom is a leading European provider of AI-powered, cloud-based contact centre and CX solutions. Its platform combines proprietary generative AI, advanced call management, and native CRM integrations to automate tasks, improve data quality, and empower agents across channels.
Dialpad
Dialpad is the leading AI-powered customer communications platform that enhances interactions across all channels, providing real-time insights and automation to streamline workflows and elevate every conversation.
EdgeTier
EdgeTier analyzes customer interactions in near real time and surfaces the most important insights for you. By proactively addressing customers’ issues quickly, you’ll improve customer experience and drive change throughout your business.
eGain Communications
Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve CX and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff. Visit www.egain.com for more info.
Elephants Don’t Forget
Elephants Don’t Forget uses AI to ensure training is remembered, not forgotten. Our multi-award-winning solution, Clever Nelly, reduces errors, boost compliance, and drives customer satisfaction - empowering contact centres to deliver consistent, confident performance.
Emerging Global Services
Emerging Global Services (EGS) provides hybrid AI contact center solutions that combine intelligent automation with human expertise.
Enghouse Interactive
Enghouse Interactive helps contact centres improve CX by reducing failure demand through AI-powered Quality Monitoring, automation and omnichannel engagement. Discover how to boost first-contact resolution and efficiency. Visit us at Stand CC-H60.
Enthu AI
Enthu.ai helps contact centers improve quality and performance with AI-powered conversation intelligence. Analyze 100% of calls, cut QA time by 80%, and boost agent results by 30%. Enthu.ai empowers teams to turn every customer conversation into a growth opportunity.
EvaluAgent
Founded by contact centre experts, evaluagent combines Real-Time QA, Auto-QA, and Conversation Intelligence to uncover root causes fast. As the first true Quality Intelligence platform, we help you spot issues, fix them quickly, and drive real, measurable change.
First Voice Global Services
First Voice Global Services is your partner for BPO, digital marketing, web development, and customer support helping businesses connect, engage, and grow with compliant, scalable, and results-driven solutions.
Five9
Discover The New CX with Five9. Where AI meets human connection - uniting self-service, agents and your CRM, UC and ERP to deliver faster, smarter and more personal customer journeys.
Fullview
Fullview redefines support with a customizable AI Agent that goes beyond a regular chatbot. It guides users, takes actions, and speeds up resolutions. Trusted by Personio, Pipedrive, and Michelin.
Fuse 2
Ready to transform your contact centre? As a 3CX Titanium Partner, we’ll showcase 3CX, advanced analytics by Dimensions, and our global carrier-grade SIP network. Discover how our solutions provide ultimate reliability and value for your business. Find us at stand CC-H30!!
Get out of Wrap | The Team Leader Community
Get Out of Wrap is your industries number 1 podcast. The Team Leader Community is the first and largest online community for Team Leaders
Genesys
Genesys provides the AI-Powered Experience Orchestration platform that enables organisations to deliver the best customer and employee experiences.
GetVocal AI
GetVocal delivers intelligent, controllable AI agents that improve customer satisfaction, productivity and efficiency. Trusted across Europe, our agents handle tens of thousands of conversations every month.
Gladia
Built for developers, Gladia’s speech-to-text APIs deliver ultra-low latency and top transcription accuracy, powering real-time voice agents, meeting assistants, and other voicedriven applications across more than 100 languages and multiple industries.
Glassix
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Glassix is an Agentic + Generative AI-powered CX platform that unifies 15+ channels in one smart inbox. Automate workflows, optimize journeys, and deliver human-like engagement with measurable ROI, higher CSAT, and lightning-fast time-to-value.
Global Remote Services
Global Remote Services (part of Be Ys Group) delivers tailored CX & outsourcing since 2004. We cut costs, scale fast, and cover training needs with 20+ languages & omnichannel support. ISO-certified security, expertise in various industries and multidisciplinary team. Trusted by global leaders.
Gnatta
Contact centre platform with autonomous AI Agents handling complete customer conversations. Specialist AI agents for different functions, seamless human escalation, and a unified view across channels.
Hiya
Hiya is the leading voice security platform trusted by mobile carriers, enterprises, and consumers worldwide. Our mission is to protect people from spam and fraud calls while helping legitimate businesses connect with their customers. Hiya powers call protection for over 500 million users globally.
Interact Contact Centres
Interact is a multi-award-winning contact centre outsourcer and the UK’s first and only Employee-Owned CX provider. We help brands deliver outstanding customer experiences through omni-channel support across Voice, Chat, SMS, Email and WhatsApp, with UK, South Africa and homeworking teams.
Intercom
Fin is the best AI Agent, for customer service, in the world.
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Intermedia
Intermedia is a leading provider of AI-powered cloud communications solutions. In one unified platform it brings together voice, video conferencing, chat, contact centre, file sharing, archiving, & more. Intermedia delivers an integrated suite of communication & collaboration tools in one platform.
Intryc AI QA and Training for world-class CX Teams
iTalk
iTalk International: Founded in 2007 as a family operation, now a global BPO partner with 2500+ multilingual agents. 20+ years of expertise serving telco, banking, insurance, and tech sectors worldwide, with operations rooted in South Africa.
ITIDA
As the executive arm of Egypt’s MCIT, ITIDA drives the growth of global business and technology services. We enable CX, IT, and digital operations at scale, positioning Egypt as a trusted hub for round-the-clock, outcome-based delivery.
Kerv
Why talk to us? We’re a Genesys Elite partner focusing purely on Genesys Cloud which enables us to help you optimise your CX and AI operations—reduce costs, empower agents, and consistently deliver exceptional customer experiences. Visit us to win a Samsung Galaxy tablet or a Lego Ferrari car set!
Key IVR
Key IVR provides secure, PCI DSS Level 1 payment solutions for contact centres and enterprises worldwide. From phone and IVR to web, SMS, and Open Banking, we help organisations deliver safe, seamless, and customer-friendly payment journeys.
KMS Lighthouse
KMS Lighthouse empowers global enterprises with GenAIdriven knowledge management. Trusted by Toyota Finance, GE HealthCare & more, our platform boosts customer satisfaction & efficiency. Recognized by Forrester, IDC & Gartner.
KOMPaaS
KOMPaaS.tech is a telecom and software provider active across Europe since 2014, with PoPs in Vienna, Budapest, and Bratislava. Our CPaaS platform delivers Virtual PBX, AI Contact Center, AI Agents, Chatbots, and CRM integrations.
Konnect BPO
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Labb
Reimagine customer service with Pega & labb. Intelligent, workflow-driven self-service handles complex requests, cuts costs, and scales fast. Together, we deliver seamless experiences and unlock value in 90 days. Visit us at Booth CC-H66.
Mayday
The leading AI-driven knowledge management platform trusted by 150+ customer service teams to deliver the right knowledge at the right time and place. Unlock seamless customer experiences thanks to our powerful all-in-one suite: intelligent knowledge base, dynamic FAQ, and learning management system
Mediatel Data SRL
Mediatel Data, with 29+ years of innovation, delivers AIpowered contact center solutions worldwide. From real-time agent assistants to advanced chatbots and omnichannel orchestration, we help brands boost efficiency, empower agents, and create standout customer experiences.
Microsoft
Join Microsoft to explore how the agent boss mindset is reshaping contact centre operations, and unpack the tools that empower your human agents to build, delegate, and take control of their career in the age of human + AI collaboration.
MMD Smart
MMDSmart is proud to return to the Call & Contact Centre Expo. Discover how our cloud-based contact center solution, Call Center Connect, helps businesses deliver seamless, intelligent customer experiences across voice and digital channels.
Moneypenny
We hand-pick extraordinary customer service agents to work exclusively for you, delivering 24/7 omnichannel provision by logging into your own systems to answer calls and emails, responding on social media, managing your live chat, processing orders, and more.
National Support Network
NSN helps brands support their customers facing life challenges by signposting them to trusted services. With the UK’s largest human-vetted directory, we create co-branded, customisable support sites that connect customers to help and give organisations valuable insight into needs and outcomes.
Nextiva, Inc.
Transform your customer experience with Nextiva, our platform is designed to acquire, delight, and retain customers. By centralizing every interaction, you build trust and loyalty, fostering lasting relationships and sustainable growth.
NiCE
NiCE will be showcasing CXone Mpower, the world’s first AI-powered customer experience platform designed to automate, optimise, and empower every interaction.
Noetica Ltd
Proactive outbound customer engagement solutions for contact centres
Octopus Outsourcing
Octopus Outsourcing is a digital-first BPO delivering multilingual customer experience, back-office, and AIpowered automation solutions. We empower global brands with scalable, human-centric, and technology-driven support that elevates CX performance and operational excellence.
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Omningage
Omningage Solutions for SMB and Mid-Enterprise: Omningage delivers tailored Amazon Connect solutions, backed by expert services to ensure long-term success.
PEAK Outsourcing
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Discover how Peak Outsourcing’s tailored BPO solutions empower your operation, from multi-channel customer service and back-office processing to global talent recruitment. Visit us at Booth CC-M40 to explore efficient, scalable outsourcing built around your business.
PeopleManager.Co
Peopleware
Peopleware is a leading workforce management solution, trusted by over 500,000 users in 30+ countries. With smart forecasting, automated scheduling, real-time management and flexible planning, it helps organisations optimise efficiency and boost workforce engagement.
Prophecy Europe Ltd
Emite is a cloud-native data integration, analytics, and visualization platform that unifies data into a single source of truth. It delivers trusted, AI-ready insights so organizations can reduce risk, accelerate decisions, and turn information into measurable business value.
QContact
Unified, AI-driven contact centre platform connecting every channel & insight under one roof, that unifies voice, chat, email, social media, WhatsApp, and more all synced with your customer data in one interface. We blend AI capabilities (transcription, sentiment, summarisation, QA) as standard
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RAYA CX
RAYA CX delivers strategic BPO and CX solutions worldwide. Since 2001, we’ve been the preferred partner for customer service, technical support, and global services for Fortune 1000 clients across North America, Europe, the Middle East, & Africa, leveraging advanced technology & highly skilled labor
Redial BPO
Redial is a full-service nearshore and offshore contact centre and BPO.
Resolvable
Resolvable blends AI and human agents to cut customer service costs by 40%+ and boost customer experience. Seamlessly integrate with your existing systems (no replacement needed). Try for free with a £0 cost trial. Fid out more at Resolvable.com
RevoPCI
Come and see RevoPCI in action! Atmoso is a channelonly cloud and telecoms provider helping partners deliver secure, PCI compliant voice and payment solutions. Visit our stand for a live demo and chat with our team about making compliance simple and seamless.
Richpanel
**2,000+ ecommerce brands trust Richpanel—including Ridge, Jones Road Beauty, Pela, and Lomi.** We cut ticket volume ~30% in the first 30 days and help teams scale support without scaling headcount. Go live in 14 days— migration and AI training included.
Salesforce UK Limited
Integrate CRM across every channel to elevate customer experiences and build deeper relationships. With unified data, Agentforce enables your team to anticipate customer needs, scale service efficiently, and keep humans in the loop—driving revenue, loyalty, and long-term growth.
Scorebuddy
Scorebuddy empowers contact centres to deliver exceptional customer experiences through AI-driven quality management, analytics, and performance insights. Visit us to see how we transform QA into CX excellence.
Second Nature AI
Second Nature AI transforms call centers with instant AI roleplays—no expertise needed. It drives scalable coaching, boosts retention, supports agents, and improves empathy while reducing bias.
Simply Contact
Simply Contact is a European outsourcing provider delivering 24/7 multilingual customer support in 20+ languages. With 700+ agents, AI-driven tools, and deep industry expertise, we help global brands cut costs, boost CSAT, and scale service with confidence.
SoftPhone
Softphone.ai, with 25+ years in contact center solutions, powers 900+ clients and 100K+ agents globally. Our AI-driven Smart Connectors integrate Genesys Cloud™ with CRMs, enabling smart routing, automation, real-time insights, and campaign sync—enhancing CX and AX worldwide.
Solidroad
Solidroad is the optimization layer for human and AI agents that makes every customer interaction better, faster, and more consistent. Generate realistic customer simulations, train and coach agents, and improve both human and AI performance.
Squaretalk
Squaretalk is an AI-powered contact center with sales automation capabilities that helps businesses grow smarter and faster. With omnichannel solutions and automations, we streamline customer interactions, boost sales, and improve efficiency - all in one platform.
Sycurio
Sycurio is a global provider of secure, PCI DSS compliant, frictionless payment solutions, transforming customer payment experiences across voice, IVR, and digital channels.
Syndeo
Syndeo delivers AI Agents that automate customer service across voice and digital channels, with deployment in weeks. Built-in GenAI guardrails ensure safe, natural customer experiences. Visit our stand to see it live and get your own AI Agent built to match your brand.
Synthflow AI
Synthflow is the leading Voice AI platform for contact centers. Automate inbound & outbound calls, scale support with natural conversations, and boost customer experience with AI-powered voice agents.
SystemsX
AI-powered conversation intelligence for contact centres. Sense analyses 100% of calls to measure quality, compliance and empathy, turning every interaction into insight that drives performance and customer experience.
Talkative
AI Customer Service You Can Trust: Your contact centre’s omnichannel AI that’s always evolving, infinitely scalable, and delivers value fast.
Talkdesk
Talkdesk is on a mission to build the AI workforce of the future so humans can focus on what matters most, and customer experience can scale without limits.
TCC
TCC is a recognized pioneer in the field of outsourcing and customer service. TCC is structured around 4 core divisions: Customer Service, Medical Care, Business Dev & Digital solutions. Committed to social responsibility, TCC is ISO 9001, ISO 18295-1 certified, and GDPR compliant.
Teamin Ltd
Outsource smarter with Teamin Ltd, your gateway to elite Sri Lankan talent. We help UK businesses build offshore teams that deliver top quality with up to 70% cost savings. From finance to tech, our experts work in real-time for seamless collaboration and measurable impact.
The Forum
We’re not your typical industry body, The Forum exists to inspire, connect, and empower contact centre professionals across every support role. Our members come together in a trusted, independent space to share fresh thinking, explore award-winning best practice and turn ideas into action.
Time Doctor
Time Doctor is a workforce analytics platform that empowers managers to lead with trust. It delivers actionable insights and makes productivity data transparent and accessible, helping teams work smarter - no matter where they’re located.
TKG
The Knowledge Group (tkg) is a fresh thinking, disruptive advisory and sourcing firm delivering next generation outsourcing services. Partnering with Contact Centre Expo, tkg is delivering the CONNECT: Concierge programme, a free, tailored one-to-one meeting service for visitors and suppliers.
Training Doesn’t Work
Stop wasting money on training that doesn’t stick. At Nathan Dring & Associates, we turn everyday conversations into lasting behavioural change - boosting engagement, performance, and retention. Visit us at the Contact Centre Expo...real change starts here.
Tymely
Tymely partners with BPOs to build an AI-native BPO that 3x margins on agent hourly rates (or cost per ticket) while increasing CSAT and NPS
UJET
UJET is the all-in-one cloud contact center solution designed for growing businesses. We make it easy to deliver exceptional customer service, streamline your operations, and gain valuable insights – all with the support of a dedicated team that’s invested in your success.
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ValueLabs
Visit ValueLabs at Contact Center London to discover how our we enhance customer experience, boosts efficiency, and transforms operations through intelligent automation, predictive analytics, and seamless integration.
Verint
Verint® is a leader in Customer Experience (CX) Automation. The world’s most iconic brands— including more than 80 of the Fortune 100 companies—rely on Verint Open Platform to achieve stronger, faster AI Business Outcomes, Now™ that reduce costs and elevate CX.
Vonage
Vonage powers smarter customer experiences with its cloudbased Contact Center, natively integrated with Salesforce. With AI-driven routing, real-time insights, and seamless omnichannel engagement, Vonage helps businesses simplify complexity and deliver CX that builds loyalty.
Webex by Cisco
At Webex, we believe the future of customer experience is intelligent, intuitive, and deeply human. Visit stand CC-G30 where you can talk with our live AI voice Agent, try out Webex AI Studio to design an AI agent in minutes and learn what we are doing to empower agents & supervisors globally.
Wildix
Wildix, a global UCaaS provider with customers in 135+ countries, showcases x-bees at the Call & Contact Centre Expo. Built for the sales journey, x-bees unifies chat, voice, video and Salesforce with AI-powered insights, helping teams close deals faster and deliver exceptional customer experiences.
Xceed
Xceed is a global provider of quality, multi-lingual Business Process outsourcing (BPO) services managing extensive outsourcing and leasing accounts. Xceed has sites in 5 countries with capacity of more than 10,000 web-enabled multi-channel workstations, 25,000 employees and 8000 remote agents
Zendesk
Zendesk delivers exceptional AI-powered service with the Resolution Platform, combining automation, AI agents, and human expertise to enhance customer experience. Easy to use and scale, it helps businesses improve efficiency, strengthen relationships, and grow. Learn more at zendesk. co.uk.
Zoom
Zoom CX transforms customer experiences with a seamless contact centre and AI-powered virtual agent. Deliver faster, smarter, and more personalized interactions—all on the Zoom platform. Visit us to see how we’re shaping the future of customer engagement.
Zowie
Zowie is an Enterprise AI Agents Platform. Build, orchestrate, and coach customer-facing AI agents - across any channel, any workflow, at any scale.
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Business Strategies
Making sure your contact centre runs smoothly takes a lot of work. From making it a profit centre to creating an engaging environment for agents, there are many strategies and elements that need to be considered to optimise employee and customer interactions.
But we’ve got you covered; you’ll learn about:
• Leadership and Culture
• Workforce Management
• Recruitment & Training
• Employee engagement
• Operational efficiency
• Agent support
Customer Experience
With the customer at the heart of everything, you want to ensure that they’re happy every step of the way. We’ll take you through the strategies you’ll need to implement, how to resolve issues, and the emotional aspect of customer interactions.
What you can expect to learn about:
• Supporting vulnerable customers
• Issue resolution
• Fostering trust
• Personalisation
• Creating efficiency for the customer Tech Innovation
We use tech for everything but knowing when to use it and what you should be using is a different question. To help optimise your contact centre, we’ll guide you through cutting-edge solutions that’ll streamline channels and optimise agent productivity and provide a seamless journey for your customer.
What you can expect to learn about:
• AI
• Omnichannel integration
• Data Analytics
• Cloud-based solutions
• Workforce management
SPEAKERS
Abdul Khaled Head of Digital Customer Experience & Digital Products, E.ON
Amit RG CEO & Co-founder, Richpanel
Ben Scales Head of Sales, Elephants Don’t Forget
Adrian Mindreanu Head of Product & Innovation, Mediatel Data
Andrew Tucker Solution Engineer, NiCE
Caroline Glackin Director of Customer Support Optimisation, Fin by Intercom
Aimie Jago Global Senior CX & Service Excellence Manager, Vodafonea
Ashleigh Heldt QA Lead, The White Company
Miss Catriona Divers Founder & CEO, National Support Network
Amber Whittaker Product Owner, Lloyds Banking Group
Aswin Peter Senior Product LeadCustomer Experience & Product Strategy Payments & Open Banking Innovation, British Gas
Chris Angus VP CPaas & CX Expansion, 8x8
SPEAKERS
SPEAKERS
Chris Rainsforth Director of Learning & Innovation, The Forum
Dave Labrow Customer Service Manager, Bupa UK Insurance
Deborah Woods Contact Center Manager, Costa Coffee
Ms. Consuelo Arroyo Account Executive, Synthflow AI
Dave Vernon Director of Membership & Best Practice, The Forum
Deia Sakal Managing Director, GFM Clearcomms
Damien Popote CEO and co-founder, Mayday
David Brown Chief Customer Officer, Service Cloud Salesforce
Ed Creasey Director of Pre-Sales Consulting and Engineering, Calabrio
Dan Eddie Director Of Customer Service, SimplyHealth
David Holmes Director of Sales, SSE
Dark Director of Customer Experience & Operations, Cuckcoo
Emma
SPEAKERS
Emma Valentine Learning and Development Manager, Advantis Credit
Fred Mellot Head of Product, Gladia
Helen Beaumont Manahan Director, Client Success & CX, National Support Network
Emmanuel Doubinsky VP Product, Scorebuddy
Felix Winstone Co-Founder & CEO, Talkative
Garry Gormley Founder, FAB Solutions
Henry Hale CTO, labb
Garry Ovenell Regional Vice President, EMEA Solution Engineering, Talkdesk
Hugo Ramadier Head of UK, Mayday
Fola Olafare Senior Contact Centre Delivery Manager, Transport for London
Gary Suchley Account Executive, UJET
Huw Jones Director, Solutions Consulting, Verint
SPEAKERS SPEAKERS
Kathryn Simons Porter Principal Contact Center Sales Specialist, Zendesk
Kate Knowles Director of Services, CCMA
James Connors Director, Quetzel
Joanna Hetherington Head of Customer Experience, CityFibre
Jonathan O’Connor Resource Planning Manager, Tructyre
Joseph Pratten CX Sales Specialist, Cisco
Keith Fulford Director of Business Value Engagement, Genesys
Keith Griffin Cisco Fellow VP, Cisco
Justin Robbins Founder & Principal Analyst, Metric Sherpa
Katy Forsyth Managing Director, Red Recruitment
Keith Barrow Director, Solutions Consulting, Verint
Shameem Smillie GTM Specialist Leader, Amazon Connect AWS EMEA
SPEAKERS
SPEAKERS
Lauren Jack Operations Manager, Aegon
Marco Ndrecaj Director of Customer Experience Management, Shared Services Connected Ltd
Martin Taylor Deputy CEO, Content Guru
Lauren Senior Operations ManagerSocial and Assisted, loveholidays
Marcus Gilmore Operations Manager, Fibrus
Martin Teasdale Founder & Host, Get Out of Wrap & Team Leader Community
Lucie Child Head of Customer, Transport for Greater Manchester
Mark Conway Founder, CCP Recruitment
Maxine Eunson Head of Public Sector, 8x8
Mahmoud Sofrata Vice President, ICT Markets Development, Information Technology Industry Development Agency ‘ITIDA’
Mark Lockyer International Alliances Director, CallMiner
Mel Lomax Learning and Accreditation Manager, CCMA
SPEAKERS
SPEAKERS SPEAKERS
Melda Sofuoglu Global Senior CX & Service Excellence Senior Manager, Vodafone
Nerys Corfield Director, Injection Consulting Limited
Paul Holden VP of Sales, EMEA, CallTower
Michele Sama Director of Engineering, Dialpad
Noel Harris Head of Customer Success, Europe, eGain Corporation
Pete Dunn Customer Success Manager, Evaluagent
Ross Mitchell Head of Operations Motability Foundation
Wiggins Solution Sales Executive, NiCE
Olivia Parker Partnerships Manager, Richpanel
Sabina Onwuka Head of Customer Services London Borough of Barking & Dagenham
Phil Anderson CEO, The Forum
Ray Biggs Chief Operating Officer, Ventrica
Natalee
SPEAKERS SPEAKERS
Rhiannon Lalor Leading GTM, Solidroad
Richard Saqladi Strategic Sales Director, Peopleware
Sean Taylor CEO, Content Guru
Sebastian Reeve Director of Strategy, Customer Experience Applications, Microsoft
Simon Adnett VP Sales UK&I/MEA, Enghouse Interactive
Simon Ball Head of First Line Assurance, Capital on Tap
Sandrea Morgan Head of Customer Support, Adanola
Shane Lynn CEO/Co-Founder, EdgeTier
Simon Black Chief Operating Officer, Creovai
Sarah Thompson WFM Systems Specialist, E.ON Next
Shane Thompson Product Owner, Lloyds Banking Group
Simon Thorpe Director - Global Product Marketing –Customer Service & Sales Automation, Pega
SPEAKERS SPEAKERS
Steve Blood VP of Market Intelligence & Evangelism, Five9
Steve Morrell Managing Director, ContactBabel
Tara Aldridge Head of Product Enablement, Vonage
Tomislav Črgar CX Solutions Director, ASEE
Ty Stephens Director of Channel Sales, EMEA, Five9
Xander Freeman Digital Content Director, Call Centre Helper
Yash Sharma Senior Product Manager, Freshworks
Mr Alan Beck CTO at Syndeo
Alan Lugiai Chief Growth Officer at Softphone.ai
Ali Merchant CEO, CallBotics AI
Ahmed Salem Deloitte Innovation Hub (DIH), Cairo
Danny Gunn Head of Workforce Planning Bet365
SPEAKERS SPEAKERS
Edwin Margulies Chief Evangelist, Nextiva
Erwin-Paul Bouma Vice President Sales Europe & MEA Five9, Inc.
Kevin Mythen Utility Warehouse
Kim Baker Head of Operational Support Services L&Q
Lewis Finch Senior Manager –Operational Development Virgin Atlantic
Matt Jones Head of Product evaluagent
Jarryd Lahoud CEO iTalk International
Laura Scott Chief Operating Officer Dialect
Olanda Katuruza Senior Account Executive Hiya
Jay Fortuna Senior Vice President of Talent & Operations GoHealth
Lee Essex SVP Global Sales & Marketing Tango Networks
Simon Peters Managing Director, Channel Sales UK and EMEA Smarsh
