OpenLivingLab Days 2018 conference report

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OpenLivingLab Days 2018 Conference report 22-24 AUGUST

Copy editors: Spela Zalokar Clara Mafe Ines Vaittinen Leidy Vanessa Enriquez Florez Zsuzsanna Bodi Miguel Galdiz Design: Spela Zalokar Ines Vaittinen

Foreword More than 300 participants from 32 countries attended the 9th international gathering of the Living Lab community - the OpenLivingLab Days. The conference took place between 22-24 August in Geneva, Switzerland. It was co-organised by the European Network of Living Labs (ENoLL), Genève Lab (hosted by Republique et Canton de Geneve), Energy Living Lab of Haute école spécialisée de Suisse occidentale (HES-SO) and Université de Genève - Mobile Communications and Computing for Quality of Life Living Lab. Under the theme “Living Labs and Sustainable Development Goals: From Theory to Practice” the event demonstrated the importance of Living Labs with regards to the role of citizens, open innovation and in the context of the 2030 Agenda for Sustainable Development. Taking advantage of the location of the conference, participants had a chance to visit local innovation communities such as CERN – IdeaSquare, Pangloss lab, SDG Solution Space, Impact Hub, Addict Lab, Hospital of Geneva and the Red Cross Museum. High level speakers from the United Nations, the European Institutions as well as local and regional governments discussed policy developments. The conference also had a strong academic backbone as 35 research and innovation papers on the topic of Living Labs were presented to the participants. Next to that, a special learning event “Day 0 - Learning Lab Day” was organised one day before the OpenLivingLab Days conference. This pre-event was held for mentees in the ENoLL’s Learning Lab program. The mentees are organisations interested in developing a Living Lab. Day 0 constitutes the core offering of this learning program and consisted of hands-on training, guided knowledge transfer and peer-to-peer learning between Living Labs of varying levels of maturity and interested partners. The subsequent conference report provides an overview of the various sessions and workshops as well as insights and discussions that transpired during the event. Workshop reports have been written by workshop organisers and edited by the ENoLL Secretariat for purposes of this report.


Content HIGHLIGHTS OF OLLD18..........................................................................................................5 PANELS, RESEARCH & CITY CHALLENGES (DAY 1)

Panel Discssions Research Sessions SDGs cities challenge...........................................................................................................................12

LOCAL VISITS (DAY 2)........................................................................................................................24 WORKSHOPS (DAY2&3)...................................................................................................................26 Track 1 (SD goals 1,2,3,6): Health and well being......................................................................30 Track 2 (SD goals 4,5,8,10): Quality education............................................................................38 Track 3 (SD goals 7,12,14): Affordable & clean energy .......................................................... 42 Track 4 (SD goals 9,16,17): Industry, innovation & infrastructure....................................... 46 Track 5 (SD goals 11,13,15): Sustainable cities & communities........................................... 50 Combined tracks...................................................................................................................................56

Highlights of the OpenLivingLab days The European Network of Living Labs signed a Memorandum of Understanding with Australian Living Lab Innovation Network (ALLIN) on Friday 24th August. ALLIN is a platform to build capacity and collaboration opportunities for living labs in Australia, supporting them to work with end-users and citizens. The MoU represents ALLIN’s and ENoLL’s joint commitment to building relationships between Australian Living Labs and ENoLL members and to nurture international collaboration.

ENoLL Council has elected a new Chairman of the Executive Board – Fernando Vilariño (Library Living Lab). The Council has also welcomed three new Council members – Belina Chen (Taiwan Living Lab), Jesse Marsh (ATALIER Studio) and Alun Jones (Coventry University).

Two Veli-Pekka Niitamo awards were given this year. Award for best research paper went to Dimitri Schuurman, Aron-Levi Herregodts, Annabel Georges and Olivier Rits for their paper on “Innovation Management in Living Lab projects: the Innovatrix Framework”. The Award for best Innovation Paper went to Tuija Hirvikoski, Kaisla Saastamoinenand and Mikael Uitto for their paper titled “International Innovation Sprint Bridging the Sustainability Gap between Metropolitan Core and Peripheries”.

Announcement of the next OpenLivingLab Days. The 10th edition of the conference will be held in Thessaloniki,Greece from 3-5 September 2019.

Welcoming Learning Lab mentees: ToBeVerona Living Lab, National Council of Research of Italy - Institute of Methodologies for Environmental Analysis (CNR-IMAA), FCiências.I, TENOR lab (Norwegian University of Life Sciences - NMBU), École polytechnique fédérale de Lausanne (EPFL), LebensPhasenHaus (University of Tübingen), Blue Society Living Lab (Nausicaá, Centre National de la Mer), Johanneberg Science Park AB, Associação Porto Digital, Joint Research Centre of the European Commission (JRC), Centre for Excellence in Universal Design (at the National Disability Authority), NetwellCASALA (Dundalk Institute of Technology), NABOLAGSHAGER, Synergie Competences and LUDyLAB.

Welcoming ENoLL 12th wave members: • Kiraki Living Lab (Armenia) • Université du Domicile (France) • Agir Pour la Télémédecine (France) • Living lab_Aktan (France) • K8 Institut für strategische Ästhetik gGmbH (Germany) • Torino City Lab (Italy) • Transilvania Living Lab (Romania) • MediaLab UGR – Research laboratory in Culture and Digital Society (Spain) • MDH Living Lab@IPR (Sweden) • Ecopol Living Lab for quality of life (Switzerland)


Pictured (L-R): Victoria Rey, Patrick Genoud, Christopher Larraz, Christine Aidonidis, Gianfranco Moi, Alexander.Barclay

Welcome by local host - Genève Lab Geneva’s international dimension is imbedded in its DNA that concentrates a significant part of the challenges of future generations. The unique concentration of International Organization such as the UN, CERN, ILO, WTO, WHO, WIPO, WMO, UNCTAD and UNHCR makes Geneva the most active center of global governance on the planet. “Everything that is done here, in Geneva, has a direct impact on every person on this planet, in any 24 hour period”, proclaims Michael Møller, the 12th Director-General of the United Nations Office at Geneva (UN Geneva). This 9th edition of the “OpenLivingLab Days” has created a unique opportunity to bring the OLLDs conference to Geneva where the ENoLL Community had a chance to directly interact with many International Organizations that are increasingly adopting the Living Lab approach and creating structures such as the UN Sustainable Development Goals (SDG) Lab to tackle the complex global challenges of our times. Gianfranco Moi Directeur général adjoint, Republique et Canton de Geneve


Welcome speech by ENoLL representative Dr Tuija Hirvikoski It is my honor as ENoLL President to wish you all welcome to the ninth open and long distances or poor logistics. – The Conference papers and workshops living lab days, which will explore practical ways to step up the global role of are providing examples of Living Labs approach, which is aiming at to making Living Labs in sustainable development as well as maximizing the impact of cities and communities more inclusive, resilient, and sustainable. research and innovation. Together with the EC, UN, WB and other international institutions, ENoLL As it is well known, the Horizon 2020 interim evaluation “calls for mission- could take a more strategic role in addressing the sustainability challenges oriented approach” and “effective engagement of citizens” as a way to the and creating system-wide reforms that are bridging the development gaps maximise the positive impact of research and innovation. – What many between the different global and regional areas. In these areas, the intensity decision makers do not know, is that since 2006 the Living Labs have been of knowledge, technology, and monetary resources can vary substantially. – developing their competences in open innovation, open science, value co- As ENoLL, we need your support to be present at the right Forums at the right creation and experimentation. – And therefore, the Living Labs have reached time to increase the buy-in from across the political spectrum. globally high standard competence, which is a source of inspiration for many. The work done should be more strongly reflected in the strategies, working Research on broad-based innovation activities has demonstrated the programs and funding instruments of international institutions and national economic value of practice based innovation and innovation take-up in particular. Therefore, we can’t overemphasize the role of full-scale urban, perigovernments. urban and rural, as well as digital Living Labs that are providing a platform Inspired by the G-Stic conference, the Open Living Lab Days 2018 has for everyone to learn, invent, prototype, analyse, and assess their progress. now stronger strategic approach on the Sustainable Development Goals; These platforms are creating sustainable behavioral changes and related scientific papers and workshops will introduce and demonstrate how the market opportunities for innovation. Living lab approach has been used to bridge the ecological, social, cultural, economic and territorial gaps in sustainability. Moreover, we will invite you join our new Manifesto for Innovation. Generally, science, technology, and innovation is strongly visible in developed countries, and specifically, at the core of metropolitan areas. Those metropolitan clusters are places where the best innovation, resources, universities, companies, and investors normally situate. At the same time, the peripheries and the rural areas are providing the core areas with many vital resources. Yet, they can themselves be suffering from learning crises, migration loss, brain drain, loss of jobs, and the many other challenges. Often these challenges are related to ageing population

Ladies and gentlemen, as my three years period as ENoLL President is approaching it’s end, on behalf of the open innovation and living lab community, I want to express my sincerest gratitude to three extraordinary men:

Finally yet importantly, I want to thank ENoLL council and secretariat for having supported me in many different ways during the past three years. Thank you Zsuzsanna (Bódi) , Leidy (Vanessa Enriquez Florez), Clara (Mafé), Ines (Vaittinen), Spela (Zalokar), Miguel (Galdiz), Katariina (Malmberg) and Francesca (Spagnoli).

Secretary General Koffi Annan for being a role model to all of us who believe it is our obligation to fight for a better world, At Open Living Lab Days, we ask and attempt to answer such questions as: What does it take to create a successful innovation ecosystem? How to orchestrate Former Adviser for Innovation Systems at the EC Bror Salmelin for his the complementary interaction between the multiple stakeholders? Do uncompromising and highly professional support for the network during the the stakeholders share resources and risks when aiming to co-create value past two decades, and and novelties changing the way people live their lives and do their work? – ENoLL, together with the Swizz organisations designed the OLLDs for those Laurea University of Applied Sciences’ President Jouni Koski, for having who want look for ‘pearls’ that may have gone unnoticed and share their always supported me when struggling to understand and develop the own success stories. At all the times, critically explore the conference’s core thinking, actions and connections with all of you who are collectively making message, and ask you self what messages are missing. Do not forget to assess the transformation towards open science and open innovation to happen in if the suggested Living labs approach fits for your purposes. real life. Moreover, do not forget to enjoy and have fun! Moreover, I want to thank Professor Kassay for his Pentalogy on Enterprise and Entrepreneurship which helped us as to deepen our understanding on Dr Tuija Hirvikoski the connections between innovation and entrepreneurship. ENoLL Chairman of the Executive Board, elected Council member representing Laurea University of Applied Sciences

Panels, Research and city challenges DAY 1

Pictured (L-R): Dr Luciana Vaccaro, Michael Moller, Nicholar Niggli, Tuija Hirvikoski, Bror Salmelin

Opening Speeches “OpenLivingLab Days will explore practical ways to step up the global role of Living Labs in sustainable development as well as maximizing the impact of research and innovation”. Dr Tuija Hirvikoski

“I am delighted to welcome you in Geneva on behalf of the Geneva government and its president Pierre Maudet. Geneva is acting as an international campus for innovation. It is strongly investing in innovation, sustainability and entrepreneurship for the canton’s future but as well for the world prosperity”

Nicholas Niggli ENoLL President, elected Council member representing Laurea University of Applied Sciences Republic and State of Geneva’s Director General for Economic Development, Research and Innovation “It is absolutely critical to recognize that the SDGs are not just and agenda for the United Nations or the governments. They are much more than that. They have become, and are, a universal framework, a global roadmap that applies to all facets of society, to all people and institutions, to all regions of the world and to every single individual”

“Living Labs are a growing phenomenon. The movement is expanding across Europe and the World. For Universities, major challenge is to reach the society and Living Labs have become important instruments involving users at every stage of research, development and innovation process. Their success can also be attributed to ENoLL.

Michael Møller

Dr Luciana Vaccaro

Under-Secretary-General of the United Nations and Director General of the United Nations Office at Geneva

Rector - HES-SO University of Applied Sciences and Arts Western Switzerland

Pictured (L-R): Dr Jean-Henry Morin, Tiago Pinto-Pereira, Vasu Briquez, Andrew Young, Dr Peter Major, Bror Salmelin

Panel I

Panel II

“Opportunities and Limits for Living Labs as key actors for SDGs”

“The Transition from theory to practice in the implementation of solutions addressing the SDGS. Challenges in development, transfer and implementation”

Reflecting on the words of Mr. Møller and the theme of the conference, this panel of experts from the public and private sector positioned their activities, and debate the role of Living Labs and Open Innovation in pursuit of the SDGs.

The panel was moderated by Bror Salmelin and included the following speakers: - Dr. Peter Major, Vice-Chairman at the UN Commission on Science and Technology for Development - Tiago Pinto-Pereira, ITU Communications and Campaigner Officer - Vasu Briquez, Senior Advisor at European Business & Innovation Centres Network - Andrew Young, Knowledge Director at GovLab - Dr. Jean-Henry Morin, Associate Professor of Information Systems at the University of Geneva

This group of experts across the public and private sector reflected on the challenges of moving from “good ideas” to “good action”. The panel was moderated by Bror Salmelin with the following speakers : - Jos Verbeek,Manager and Special Representative of the World Bank and World Trade Organisation to the UN - Dr. Pierre Philippe Mathieu, Earth Observation Data Scientist – European Space Agency - Nadine Reichenthal, Programme Manager, University of Lausanne, HEC - Michael Weber, Co-founder of SeedsStars - Elena Andonova, Innovation and Tech-Transfer Unit at Intellectual Property and Technology Transfer, Joint Research Centre, European Commission.

Full recording of the panels is available on our YouTube channel


Pictured (L-R): Kaisla Saastamoinen and Dr Tuija Hirvikoski

Research Sessions This year, the OpenLivingLab Days Conference had the honor of receiving a total of 34 papers from a diverse range of topics and categories contributing to the overarching theme of “Living Labs and the Sustainable Development Goals: From Theories to Practice”. Researchers and practitioners from a wide variety of fields across the globe joined us in Geneva to present their most recent results on Living Lab research.

lead to three propositions regarding innovation management in Living Lab projects.


The prizes were awarded based upon the initial Evaluation Committee marks but we opened the vote, in a co-creation manner, for all the participants of the summit to decide and vote for what they consider to be the best papers.

Two papers earned their place for the Veli-Pekka Niitamo Award. For the Innovation Paper category ‘International Innovation Sprint Bridging the Conference Proceedings 2018 have been published in the “Publications” Sustainability Gap between Metropolitan Core and Peripheries’ by Tuija section of the ENoLL website or Zenodo. Hirvikoski, Kaisla Saastamoinen and Mikael Uitto received the highest marks. The paper adopts perspectives and concepts from innovation literature and policy documents to introduce Innovation Sprint as an innovation intermediary tool. The paper then explains how the sprints were designed and experimented first in Taiwan and then in Finland. In both cases, multidisciplinary and international Sprints were taken to a remote community to observe, understand, and then to co-create innovative solutions with and for the local stakeholders. For the Research Paper category ‘Innovation Management in Living Lab projects: the Innovatrix Framework’ by Dimitri Schuurman, Aron-Levi Herregodts, Annabel Georges, Olivier Rits. Within this paper, the authors propose the Innovatrix, an innovation management framework built upon existing business model and innovation management tools and frameworks and iterated based on practical experience in Living Lab projects. Added value of Innovatrix framework is showcased with three practical case studies that


SDGs Cities Challenge The SDGs – Cities Challenge was a special opportunity, particularly tailored for cities and urban actors, to share, discover, debate and create their responses to the Sustainable Development Goals. The workshop aimed at transferring knowledge across different programmes that cities are working on, looking for solutions to their individual and common challenges. Municipalities and City-oriented projects and programmes part of the “SDGs – Cities Challenge” were given the opportunity to connect their ongoing work, challenges, and future vision with the expert base that forms the ENoLL network. Methodology Through a dedicated workshop, challenge owners had the opportunity to interact with five experts of the ENoLL network. This unique session used a tailored workshop format based on a Systemic Thinking methodology developed by Kristel Van Ael from Namahn, a Belgian human-centred design consultancy.

“How might we transform each citizen into an active stakeholder of society that can contribute to the common good of the city?” (Porto, Portugal) Key DNA: - Gain citizen’s trust; - Explore new relationships between stakeholders; - Create opportunities for interactions across generations; - Use storytelling as a communication strategy; - Invest in Alpha users; - Invest in fun, active and interactive events; - Report and evaluate these initiatives; - Creation of a lessons learnt archive. “Balancing the ambition of growing the city in an economic, social and cultural perspective, also considering our sustainability goals” (Einhoven, The Netherlands)

Key DNA: - Co-design and co-maintenance with end-users; The tools utilised in the session aimed at exploring the building blocks of - Library of Things: borrow useful things for your home, projects and activievery of the city challenges, react through best-practice solutions, co-create ties. an action-based canvas, and construct tangible ways to incorporate these - Free public transport for short-stay foreigners; ideas into the city’s specific needs. For that purpose, the workshop was split - Open call for ideas from the municipality to the private sector and citizens. in two different exercises requiring two different systemic design tools: Key - Social inclusion: self-organized expat communities. - Promotion of smart and sustainable areas/neighborhoods; Characteristics canvas and Business Collaboration Model canvas. - Promote climate/nature responsibility; - Online participatory decision tools to be used by the citizens and stakeholders (also to post ideas).


“A service-oriented and self-sufficient municipality building in Başakşehir” “Resilient and sustainable urban transport” (Stavanger, Norway) (Başakşehir, Turkey) Key DNA: Key DNA: - New infrastructure in place; - Environmental goals and strategy; - New services offering; - Smart Data Collection & Utilization; - Mobility as a service; - Utilizing Kinetic Energy from visitors; - New systems for home delivery services; - Energy & Water Sufficiency; - Smarter processes and objects in the transport system (IoT); - Sustainable Business Models; - Campaign for the reduction of road traffic accidents; - Cost Efficiency analysis; - Park & ride system (incentive facilities). - Connecting Academia to citizen needs. “The Road towards Nature-inclusive Agriculture – what is the role of local “Defining a common value proposition to engage various stakeholders with government?” (Leeuwarden, The Netherlands) diverse interests” (Geneva, Switzerland) Key DNA: Key DNA: - Platform to link farmers with universities; - New approaches: - Platform for farmers to share best practices (coaching, training, subsidis- - Evidence-based and result-driven; ing); - User-centric design; - Roundtable to define farmers’ needs and requirements; - Humor - Local IT oriented companies; - Cross-cultural - Changing business models; - Organic produce; New strategies: - Promoting sustainable models among farmers; - Visual communication; - Education on improved quality of food; - Social media as a plan; - Local education. - Story telling as a tool; - Communication of a strong identity;

Key Takeaways


The ‘SDG Cities Challenge’ workshop proved to a valuable encounter point between municipalities, urban projects and city experts engaged in sustainable urban strategies. The session was considered by the audience as a useful opportunity for the exchange of experiences and new ideas, as well as establishing new contacts and potential working partners. In fact, many of the issues that cities brought to the table as part of their challenge were shared by the experiences of many municipalities and Living Labs, which lead to fruitful discussions, reflections and co-created solutions with the ENoLL Experts.

In alignment with the increasing participation of public innovation ecosystems such as cities and regions driven Living Labs and other open innovation actors in large scale and trans-regional or national projects, we aim to leverage on the opportunity of joint value co-creation. Representing a network of brokering experts and empowering everyone to innovate, we find it key to provide the floor for this important stakeholder group to share its challenges with their international peers through tailor made matchmaking and facilitated knowledge transfer sessions on the yearly open innovation summit and summer school.

Some of the main takeaways that derived from the session are presented below: Following the success of this first edition we are creating the framework for cities and regions, saving a longer slot and bringing new methodologies for - Formalizing processes isn’t a bad think, but helpful the next edition taking place in Thessaloniki, Greece the 3-5th September - Use the role of the city as reliable (relatively) neutral partner 2019. - Cities should be a meeting point to bring stakeholders together to initiate co-creation sessions; - Identifying and building your business model is essential when tackling your challenge; - For big challenges a good strategy may be to take small actions that can result in quick wins. - Identify flaws of your current model to better produce an action plan.


Local visits DAY 2

Local Visits Pangloss Labs and SDG Solution Space At the combinedlocal visit, the participants learned about the open innovation laboratory of PanglossLab in an interactive manner. Next to that an insight in the SDG Solution Space was provided. Participants were able to choose between two interactive workshops: “SDG Innovation Games” and “Innovation, Make and Co-Creation for the SDG” Idea Square – CERN IdeaSquare is a dedicated test facility at CERN that hosts detector R&D projects. Located in a technical hall next to the Globe of Science and Innovation, it offers rapid prototyping facilities for innovation-related projects. The purpose of IdeaSquare is to bring together people to generate new ideas and work on conceptual prototypes in an open environment. During the local visit, participants first engaged in a co-creation workshop on the premises of Idea Square and were afterwards taken on a tour of CERN, to ATLAS experiment – one of the four major experiments at the Large Hadron Collider (LHC) at CERN.

Hospital of Geneva Borne of a centuries-long tradition of excellence in the sciences and medicine, the Geneva University Hospitals (HUG) were established in 1995. The first university hospitals in Switzerland – they comprise nine hospitals and more than 11’000 staff members – they manage a first-class research programme, closely linked to the Faculty of Medicine of Geneva. During the local visits, participants interested in the health sector, spoke both to a doctor and patient of the hospital during the interactive part of the session. ICRC – Red Cross During the local visit, the participants saw three separate areas of the ICRC exhibition, each developed by a well-known exhibition architect from a different cultural background, allowing you to explore three major challenges in today’s world : Defending Human Dignity(Gringo Cardia, Brazil), Restoring Family Links (Diébédo Francis Kéré, Burkina Faso), Reducing Natural Risks (Shigeru Ban, Japan).

Addict Lab Impact Hub Addictlab is a pioneer in cross-disciplinary creative thinking that started with the concept of creative labs and collaborative spaces over 20 years ago in Belgium. One of the tools is a 12 meter long bus, turned into a mobile creative lab, that can be adapted for visits to schools or companies, mini fab labs or even a cinema. The bus was parked in front of the OpenLivingLab Days venue for participants to visit at anyday during the second day. During the local visit to Addict Lab, a presentation was accompanied with hands-on activities to test the tools of Addict Lab.

Impact Hub is a community of creators building a radically collaborative world that works for all its people as well as the planet itself. Inside Impact Hub Geneva & Lausanne lives the Sustainable Living Lab, an action-learning platform to catalyse cross-sector collaboration for sustainable innovation. Aim of the Living Lab is to accelerate the widespread adoption of sustainable living through transformative learning experiences facilitating systemic change. 25

Workshops DAY 2-3


Workshop Tracks Goal of workshops for OLLD18 was to see how Living Labs and could We positioned the workshops also on the learning curve, since Living Labs contribute to the 17 Sustainable Development Goals proposed by the are involved in the different phases of a product/service development. United Nation, partner of the event. Our ambition was to cover all the different phases with workshops to help participants to master methods and tools. The maturity of innovation was therefore used as a variable, in order to support the OLLD18 participants in The 17 different Sustainable Development Goals were grouped in 5 tracks their selection of workshops. that represent also a focus of our Living Lab community: Track 1 (SD goals 1,2,3,6): Good health and well being Track 2 (SD goals 4,5,8,10): Quality education Track 3 (SD goals 7,12,14): Affordable & clean energy Track 4 (SD goals 9,16,17): Industry, innovation & infrastructure Track 5 (SD goals 11,13,15): Sustainable cities & communities *Some workshops were positioned in more than one track.

Three phases of the Learning Curve: EXPLORATION: Ideation and concept design: Workshop organisers overview how to gain as much info as possible on underlying project circumstances, but also how to mix different competencies and stakeholders to brainstorm efficiently and conceptualise the product/service. EXPERIMENTATION: Innovating through co-creation: These workshops delved into Living Lab methodologies and described how to involve actors of the quadruple helix and end users to design a better product/service in a co-creative and iterative way, with an eye on sustainability and openness. EVALUATION: Innovation adoption and evaluation: here the workshops studied how to introduce innovations to target groups and assess their potential on the market. As importantly, insights on Living Lab impact & performance analysis were given to help demonstrate effectiveness of Living Lab methodologies.

OpenLivingLab Days 2018 List of all workshops Track 1 (SD goals 1,2,3,6): Health and well being

Track 5 (SD goals 11,13,15): Sustainable cities & communities

Creating Partnership Concept for the Digital Service of

Changing the EGOsystem

Evaluating impact of co-creation

Agile Piloting Jam: Hands on session to experimentation in your Urban Lab

Involving end-users: intrinsic or extrinsic rewarding

Living Labs and Regional Development

Τhe role of Living Labs in EC funded projects: experiences from existing projects and design for future ones”

World Café

Emotional Climate in Organizations

The Game of Nature Based Solutions Learning With Community

Track 2 (SD goals 4,5,8,10):Quality Education

Combined tracks

Innovation as an empowering tool for marginalized citizens: Finding solutions to inclusion through the Innovation Eco-System

Lego Labs – how and why should we build Living Labs? (T1,5)

Track 3 (SD goals 7,12,14): Affordable & clean energy Emission reduction in Eindhoven city centre: using gamification to achieve behavior change Technology, Goal setting and Behavioural nudges: 1000 ways to save energy

Track 4 (SD goals 9,16,17): Industry, innovation & infrastructure Blockchain & Open Innovation: challenges and experimentation Optimising the learning curve - implementing end-user engagement tools in IoT large-scale pilots

AR in Living Labs Putting the life in your living lab (T1,2,3,4,5) Spectrum Analysis: Co-Creating Emerging Blockchain Cultures (T2,4) Transnational Health Lab: the next step in transnational R&D and commercialization (T1,4) Design Thinking in a Nutshell (T4,5) Learning to innovate as an empowering tool for marginalized citizens: Finding solutions to the inclusion/exclusion problems. (An open debate under the perspective of the Manifesto for Innovation in Europe) (T1,2,4) Proposal Writing


Track 1 (SD goals 1,2,3,6) HEALTH & WELLBEING


Creating Partnership Concept for the Digital Service of Workshop organisers: Sari Jääskeläinen and Pia Kiviharju, Laurea University of Applied Sciences

Description: Workshop organisers presented the digital services available at www.seniori365. fi. It is an online platform, free for users and all service providers. It promotes tools and processes for healthy, social activities for the wellbeing of the elderly and their families. was designed together with users, experts, companies and students in a co-creation process by using Service Design and Innovation methods.

Aim: In this workshop the goal was to continue to find a sustainable business concept for We wanted to deepen our understanding of what kind of partnership concept interests various stakeholders. We wanted to find more attractive ideas to convince potential partners and sponsors to join the community of The aim was to find the benefits that can offer to various partners and sponsors and also what benefits can there be for in having partners.

Methodology: We used the CoCo-toolkit as a medium to engage in the following questions: - What kind of organizations and companies could be possible partners and sponsors? Why would they be interested in funding and being a partner? What are the benefits that can offer to various partners and sponsors? - What benefits will get from partners? - Any other attractive ideas to convince potential partners and sponsors to join the community of or detailed info about benefits.

Outcome: Good and practical ideas to deal with challenges in the future. For example, focusing on communication during the whole process was raised as an important point. Other practical ideas included: double check the translations to be sure that concepts are translated in the right way, organize a kick-off meeting where you explain why (the objectives) you set-up this living lab process, organize bi-weekly meetings in the set-up phase to integrate the feedback of the partners, organize a webinar with all practical information.

Value for participants: You have to overcome several barriers when working together (local, national, transnational). Communication and explaining why from the beginning is key.

Next steps: Webinar, storyboards - We integrate some of the ideas in future projects.

Evaluating impact of co-creation Workshop organisers:


Mathilda Tham, Sarah Hyltén-Cavallius, Hiroko Akiyama, Angelika Thelin from Småland Living Lab, Transnational Living Lab for Active Ageing

The workshop, in the main, delivered on its aims. The workshop also showed that although there is a keen interest in evaluation of impact, this is not a mature discourse in the living lab community. Despite the existence of some frameworks and the importance of working with indicators for impact, the practical reality of this needs more work.

Description: The overall aim of the workshop was to explore how to evaluate impact of cocreation. Complexities include: 1. showing impact to different stakeholders; 2. requirements to standardise measures, at the same time as we need original and situated approaches, and 3. the range of purposes of co-creation, e.g. informative, generative and transformative. (See Tham, 2008)


Value for participants: The participants benefited from engagement with the concepts of evaluation, indicators, impact in the specific context of living labs, and the particular workshop. This is a theme that sparks curiosity, discussion, debate. Participants also appreciated the particular way of working, which is systemic and holistic.

The workshop aimed at gaining: • insights into comparing and mapping different evaluative frameworks in the specific context of an intervention to reduce experience of loneliness. • ideas for new approaches to evaluation in the specific context of social design and wellbeing/quality of life. We also anticipated that the workshop would take us further in capturing and communicating elusive emotional benefits of living lab approaches.

Methodology: The workshop employed a specific workshop, Languaging Loneliness, as case. Participants got a taster experience of this, and then went on to use this experience as basis for evaluation of co-creation. In this workshop we merged artistic and scientific approaches, employing the overarching framework of metadesign. We gave participants a tricky task – at times confusing, because of the layers of subjects of evaluation.

Surprising Insights: Language differences were clearly an issue. In the future, more time will be dedicated to ascertaining common ground when it comes to vocabulary, and the range of purposes of living labs, as well as to what extent a process can also be a product.

Next steps: The next step will be to continue the work on evaluation of impact in the real living lab context, as well as liaising with the work of other labs. We will be working with different stakeholder groups to define suitable indicators. We hope to present step 2 at the next conference.


Involving end-users: intrinsic or extrinsic rewarding Workshop organisers:


Leen Broeck (LiCalab), Hiroko Akiyama (University of Tokyo), Bibha Simkhada (Liverpool John Moores University).

A series of ‘statements’ to engender interactive discussions were used. These statements were pragmatic and philosophical aiming to facilitate both blue-sky thinking and the development of potential solutions that are embedded within the real world. The themes, solutions, and best practices accrued from this workshop were mapped within a global best practice map.

Description: Living labs are user-centric, the user (citizen) being a key player within the innovation process. On this basis, the success of living lab is dependent on its user engagement strategies. For these strategies to be effective there needs to an appreciation of why would a user participate in a particular project. Encouraging users to participate in research has led to some studies using an incentivisation approach, is this an appropriate approach for living labs? Before engaging in an incentivisation approach it is useful to consider a number of factors. What is the win for the user if they participant? What motivates the user to contribute? Is it more intrinsic motivation or does the user expect monetary rewards? Are there cultural differences? What about the intellectual property of the end users idea?

Aim: The aim was to open the debate and to learn from other experiences. Within their test communities there were the issues related to the rewarding and incentivisation. In this sense, the workshop aimed for a better understanding of what motivates users to participate and this within different cultural and societal contexts.

Outcome: The discussion was interactive and very vivid. The biggest motivation for end users to participate is intrinsic (acknowledgment, contribution, ownership, social contact).But extrinsic rewarding must be taken into consideration because it helps to get a good mixture of participants. A monetary incentive (voucher, cinematicket, free lunch) can be an important trigger for some target groups.

Value for participants: The 2 keynotes from different cultural and societal contexts (Japan and UK) gave a short introduction on how to run a living lab community. This was very useful for a better understanding. The statements triggered an interactive discussion. Participants learned from each other’s practices.

Surprising Insights: Surprisingly, the workshop participants were very open to the aspect of extrinsic rewarding. Not a sum of money as such but more like a voucher, a free lunch, a gadget. But also a small sum of money seems to be helpful in recruiting a good mixture of participants. It doesn’t influence the outcomes of the Living Lab activities..

The role of Living Labs in EU funded projects: Experiences from existing projects and design for future ones Workshop organisers:

Value for participants:

Panagiotis, Bamidis Evdokimos, Konstantinidis Louise, Hopper Despoina, Petsani. (Thessaloniki Active and Healthy Ageing Living Lab (Thess-AHALL).

The main benefit was that the participants start discussing about how the living can gain a more active and important role in the EU proposals. Some of the participants encountered for first time the WP structure of an EU proposal and they were very interested in learning more.

Description: The workshop focused on investigating the distinct role of the living labs in funded proposals, given that the co-creation aspect is now included and many times becomes an objective in all the calls for funding.

Aim: The main objective of the workshop was to clearly identify and communicate the potential role of living labs for proposals and assist the living labs to go beyond the traditional role.

Methodology: The participants of the workshop learnt and discussed about two possible approaches for the participation of a living lab in an EU proposal: the typical waterfall approach and a new designed agile methodology. Then, they were divided into groups and each group have chosen to work in a specific proposal. Each group worked on proposing a different, innovative approach about how the living could participate in the WPs of this proposal.

Some of the audience were interested in hearing more about the agile methodology that the organisers are designing in their project and how the methodologies work. However, some participants also questioned how the agile methodology can work if the developers and the target users are not in one location (collaborating remotely), but accepted that this was a fact in EU projects and by the end of the workshop understood how we were trying to apply that methodological approach in a remotely working project team.

Next steps: The anticipated next steps are that new collaborations will be built among the participants and the ideas will continue to evolve resulting -hopefully- in full structured proposals.

Outcome: Participants focused on the role of living labs on various aspects (e.g. health, policy making) and were interested in identifying how to use living labs in those types of EU projects.


Emotional climate in Organizations Workshop organisers:

- Which emotions should be prevented / enhanced and how?

Branka, Zei Pollermann from Vox Institute Geneva

- Who can initiate and implement the solution?


- How can progress be monitored?

After a theoretical and practical demonstration of examples of (1) the role of emotions in triggering and guiding human behaviour and (2) their impact on health and well-being in organizations, 3 tools for the assessment of emotional climate in organizations were presented.

Measurement of emotions via acoustic voice analysis was also presented.

Aim: The overall aim of the workshop was to (1) raise awareness that emotions act as interface between the working conditions and individual / collective behaviour. (2) To highlight the need to monitor the emotional climate in organizations and provide the tools for its assessment.

Methodology: The Methodology used was defined as alternating group-work and feedback, the attendees practiced the assessment of emotional climate in their organizations from several points of view: A) “Emotional balance” (frequency of positive vs. frequency of negative emotions) B) Root-causes of emotional reactions: valence, arousal and potency. This allowed them to first “diagnose” which emotions are frequently present / absent in the organization and identify the root-causes of emotional reactions. The results of assessments were presented in terms of 4 emotion families: approach emotions, antagonistic emotions, avoidance emotions, resignation emotions. Subsequent discussions addressed the following questions:

Outcome: General impression: The subject appeared to be new to many of the participants. Several of them saw immediate applications to their context and asked for more details after the workshop.

Value for participants: Main benefit for the participants were (1) to have hands-on experience in assessing the emotional climate in organizations, (2) getting new insights serving as inspiration for finding solutions to their specific problems. There was a great interest in the measurement of emotions via acoustic voice analyses.

Next steps: Events and meeting opportunities arise from the workshop. Participants were interested in bringing the Vox Institute’s online questionnaires to their own communities and contexts. There were 2 invitations to use the questionnaires and to give a talk about them.


Track 2 (SD goals 4,5,8,10) QUALITY EDUCATION


Innovation as an empowering tool for marginalized citizens: Finding solutions to inclusion through the Innovation Eco-System Workshop organisers:

policy ideas and tool proposals are made.

Ömer Onur (Başakşehir Living Lab), Fernando Vilariño (Library Living Lab), István Szakáts (Alrt Art Foundation)


Description: There is a significant population of people migrating for a better life. Millions of people are actually living a marginalized life in different under-developed or developing countries, even in the core of EU. Unfortunately, these immigrants don’t get the opportunity to be part of the community easily. And this is creating inequalities and well-being gaps between citizens. The workshop developed, under the perspective of the Manifesto for Innovation in Europe, which is the role and which could be the role of user-centric innovation labs in these scenarios. The expected outcome of the workshop was to find methods and tools to empower these marginalised people who are willing to blend into the community through the Innovation Ecosystem such as Living-Labs, Fab-Labs and other kind of facilities that provide environments for development and hence a better opportunity.

Aim: The aim of the workshop was to define needs and solutions to integrate vulnerable people into society using Living Labs as enablers in terms of: policy needs; physical environment needs; tools; methods and educational content to provide a sustainable; welcoming and developing environment for these kinds of people.

Methodology: The chosen methodology was hybrid. There was an open debate where key people with knowledge on Immigration issues were invited as panellists. An integrator summarised the main contributions and key points of discussion and an artist drew a picture (an artistic representation) of the conversation taking place on-the-fly on a wall in a comic style. On the second part of the workshop, each group was given a set of questions that strengthened the Manifesto and ensured

The workshop resulted provided the following outcomes: As a group of vulnerable people, the micro and macro needs of Roma people were better understood; Using Music as a tool for inclusion was exemplified. Digital music environments in Living Labs can speed up integration; Living Labs can provide an environment to keep vulnerable kids from becoming dark citizens Hackathons and training courses in Living Labs can provide the means of integrating these people into society ; Data Analysis regarding vulnerable people can be coordinated through Living Labs to better understand what should be done for integrating vulnerable people into society.

Value for participants: There is a world of Vulnerable People that should be integrated into society and they have different needs; Living Labs can add value to society in general by integrating these people 2Living Labs should provide equal rights to all kinds of people through Opening to the World and providing Open Science and Open Innovation tools.

Next steps: The outcomes of the workshop will be used to develop a strategy for using Başakşehir Living Lab as a pilot to try to integrate this kind of people into society.


Track 3 (SD goals 7,12,14) AFFORDABLE & CLEAN ENERGY


Technology, Goal setting and Behavioural nudges: 1000 ways to save energy Workshop organisers:


Antonio Zonta, GREEN Schools, Province of Treviso. Joelle Mastelic, HES-SO. Ionna Giannouli, Karditsa Regional Living Lab.

Participants were requested to practice a simulation on how to organize and promote energy saving activities, behaviours and operations in a public building. No specific technological or managerial background was required. The workshop was designed for both Energy professional and those who are coming from other tracks and might be attracted by the opportunity to experience new fields of applications for the LL principles.

Description: The workshop took a critical look at traditional technology-based means of energy saving in public structures, particularly in schools. It looked at a variety of possible non-technology based methods such as user behaviour, smart metering, rational use of space and time by building managers, and rational use of small scale investments by building owners. It also looked at the issues from a large-scale energy planning approach, integrating the energy theme into spatial planning, landscape and socio-economic priorities.

Aim: The main expected objective is raising awareness on how much people can contribute to save energy in public buildings even without the need of important and expensive technological investments. Furthermore, to invite reflection on how non-technological barriers affect energy saving. For our workshop directly, we hoped to get concrete feedback for improving and fine tuning the workshop model that we have conceptualized for the OLLD18 and that we would like to export in other events that will be organised in the framework of our living lab.

Outcome: At the end, we walked away with a clear vision on how to improve the format. The reactions of the audience was positive. The workshop will be replicated soon in other international events and will be surely improved upon, taking into account the reactions and the feedback received.

Value for participants: We believe that the main benefit for the participants was to have a strict time to simulate the decision making process when dealing with the energy efficiency and costs. The participants were fully interpreting the role of the owners and managers that could not make ends meet.

Next steps: The workshop will soon replicated with the identified improvements in Lubjana next 17 October and on occasion of a local event with our living lab members.




Blockchain & Open Innovation: challenges and experimentation Workshop organizers:


Eric Seulliet and Daniel Shavit, La Fabrique du Futur; Riccardo Bonazzi and Joelle Mastelic, HES-SO; and Laurent Dupont,Lorraine Fab Living Lab

We came up with a list of people who wanted to pursue the reflection on blockchain and could possibly reflect with us about the possibility to set up a European project about blockchain. We also discussed with a manager who was invited in our workshop and who is willing to organize a workshop about blockchain in his company. We were also pleasantly surprised by the fact that quite a significant number of participants had a rather good knowledge of the subject.

Description: The workshop was prepared for entrepreneurs and researchers with basic to noknowledge as well as for advanced users of Blockchain so they can gather and discuss opportunities and future collaboration scenarios.

Aim: The overall aim was to raise awareness among participants about blockchain and above all to show the link that can be made between open innovation, cocreation and blockchain. The idea was also to share practical experiences on how blockchain could be implemented in a living lab. We also hoped that participants who so wished could continue afterwards to collaborate on blockchain topics.

Methodology: The workshop was designed to be both “Customer and user-centric” as well as “Interdisciplanary”. Through this approach, we applied design thinking and Living LAb principles to understand the goals of participants and design applicable solution prototypes. This was done under an active learning approach, alternating between tutorials and group discussions. Finally, the content was divided into three stages: “Introduction to Blockchain”, “Using Blockchain to safely track ideas”, and “Roadmap for new use cases for Living Labs”

Value for participant: There were three clear deliverables for participants: an awareness about blockchain topic, a chance to network with people interested in blockchain, and to get answers to questions they could have about blockchain.

Next steps: We will continue to interact with the participants who gave us their contact information. We invite them to come to our upcoming event next 15 November in Paris ( As we are writing academic papers about blockchain we proposed participants who could be interested to be involved in the redaction of these papers (under the coordination of Laurent Dupont from the University of Lorraine).

Optimising the learning curve - Implementing end-user engagement tools in IoT large-scale pilots Workshop organizers:


Katariina Malmberg, Nathalie Stembert, Abdolrasoul Habibipour, Cesco Reale from U4IoT - ENoLL, Stembert Design, LuleĂĽ University of Technology, Archimede Solutions

After a short introduction of the U4IoT project and support services, the five cases based on the LSP projects in combination with the UN Sustainable Development Goals were presented. Based on the cases, smaller groups shared experiences and brainstormed about implementation of the U4IoT tools, methods and recommendations in the stages the projects are currently in. The workshop resulted in concrete recommendations applicable to the real-life situation of each of the cases, where intervening actions are needed to enhance the enduser engagement. The presented recommendations also considered the optimal situation, where the project is planned from the beginning to involve users.

Description: This workshop was convened as a part of a Horizon 2020 project: User Engagement for Large Scale Pilots in the Internet of Things (U4IoT – www.u4iot. eu). U4IoT provides the Large-Scale Pilots (LSPs) within Internet of Things (IoT) Programme ( with end-user engagement support. The five domains that the LSPs tackle are smart cities, smart agriculture, wearable technologies, smart home care and autonomous driving vehicles. Amongst the U4IoT support services are the Privacy game, Living Lab Methodology, CoCreative Workshop Methodology, Participatory Sustainability Models, Survey & Crowdsourcing tools, IoT Adoption Barriers and End-user Engagement Toolkit. The nature of the LSP projects differ and implementation of the tools, methods and recommendations can be challenging.

Aim: The main objective of the workshop was to share experiences and gather knowledge on how to implement end-user engagement support in complex and large-scale technical projects.

Methodology: The exercises used in the workshop were based on real cases from the LSPs. The projects are now halfway and the aims of the projects are related to one or more Sustainable Development Goals. Each of the U4IoT tools, methods and recommendations can be applied in (a) different stage(s) of the Learning Curve. Mapping the end-user engagement support services on the LSP project timelines was the main exercise of the workshop, in order to discuss how the Learning Curve could be optimised.

Value for participants: In this workshop the participants got introduced to the U4IoT end-user engagement support services. They got a glimpse of large-scale technical projects and the complexity of carrying out end-user engagement activities within these projects. Based on the cases and their own experiences, they exchanged knowledge and formulated recommendations on how to establish an ideal learning curve in largescale technical pilot projects.

Next steps: Based on the insights gathered in the workshop, U4IoT is drafting support plans for the LSP projects, including recommendations on how to implement the tools and support services in the second half of the pilots. The uptake of the support recommendations will be monitored and evaluated. The conclusions of this study will be used to inform future project proposals, on how to structurally implement end-user engagement from the beginning on in large-scale technical projects. The U4IoT tools and support services (www./ continue to be developed, and the publicly available online service package will be completed with the upcoming privacy game and e-courses on privacy, participatory sustainability models and meetups.




Living Labs and Regional Development Workshop Organizers:


Jesse Marsh (ENoLL/TALIA project), Francesca Spagnoli (ENoLL), Clara Mafe (ENoLL), Ines Vaittinen (ENoLL)

Peach Kucha methodology was used for the presentations

Description: Living Labs can play an important role in local and regional development. They are mentioned in many regional Smart Specialisation Strategies, and can play an important role in promoting inclusive innovation across different SDGs. This workshop targeted participants interested in linking Living Labs to local and regional development and increasing policy impact.

Aim: The overall aim of the workshop was to define the role of Living Labs in regional development initiatives/programmes in Europe. To achieve that, the workshop drew from the Mediterranean Innovation model based on: Collective Creativity; Territorial Innovation; Trans-local ecosystems; and Community scale partnership, and established commonalities with other regional contexts in Europe. The workshop aimed at exploring the role that Living Labs can play in local and regional development, starting from a Mediterranean perspective. Six examples were presented of Living Labs working concretely on the ground at the regional level to share experiences, understand impact paths, and explore opportunities for new forms of collaboration within the ENoLL network.

The World CafĂŠ format was deployed for the interactive workshop.

Outcome: A more comprehensive conceptualisation of the Mediterranean Innovation Model was created and it’s potential for scalability and interoperability in other regional contexts in Europe was tested.

Value for participant: For most participants, the workshop was a learning opportunity for getting to know relevant Living Lab cases having a regional impact.

Next steps: Having tested the potential for scalability and interoperability of the MED Innovation Vision, the input from participants coming from other regional contexts will be incorporated into the MED Innovation Vision.

World Café Workshop Organizers:

Next steps:

Sandra Bos & Marie Morel from Fieldlabs Urban Management

One important conclusion is that the decision to start with the dominant stakeholder in the first place was not the best one to create a living lab where different stakeholders have an equal say. This is something the organisers will change in their approach in other living labs.

Aim: The main aim of the world cafe was to get input and answers to the organisers’ dilemma regarding living lab in the centre of Amsterdam. To hear experiences from other living labs and/or similar dilemma’s.

Outcome: The main outcomes were about the new insights on different methods used in engaging different stakeholders. There were suitable examples of other labs and processes that help the organisers in changing their current approach. Regarding the participants dynamic, the workshop cafe didn’t have enough participants to go round. Instead, people stayed at one group - table. In general, the exchange of experiences showed both successes and struggles.

Value for participant: Participants got a better understanding of the challenges and how to cope with them. An example case was shared with the participants to understand the struggle in creating a living lab with a dominant stakeholder and client (while being a university). Some of the challenges discussed were:1) the idea that equality is not a necessity per sé in a living lab, but it is always something to try to achieve (as an ideal). 2) Focus on the library as a place for more stakeholders than only the students. 3) Install a mediator / incubator who is the person in between the dominant stakeholders and the others 4) make a decision from which perspective you start: the dominant stakeholder or for example the neighborhood.


The Game of Nature Based Solutions Workshop organisers:


Mayke van Dinter from Eindhoven Municipality

The result of the workshop was that more knowledge was shared about NBS and their application. On the one hand, the participants made the same choices in applying NBS. So that meant confirmation of our choices. On the other hand, they also thought of new solutions and combinations of solutions, that we can study further.

Description: The city of Eindhoven is one of the front-runner cities of UNaLab, a EU-project (Horizon 2020) of 10 cities/28 partners that commit to address challenges concerning climate change and urbanization using Nature Based Solutions (NBS). The front-runner cities are all implementing Urban Living Lab demonstration areas in their cities. The feedback that is generated will be used to create a ‘toolbox’ for other European cities, for the implementation of NBS. In Eindhoven, the assigned Urban Living Lab Areas are all in the inner city.

Aim: The objective was to share knowledge about Nature Based Solutions and the actual application of those solutions. The aim was to let people ‘play’ with and think about the possibilities and to let them make choices for application, based on information on maps of the area.

Methodology: Participants ‘played’ with NBS to learn about NBS and how they can be applied. The ‘serious game’ provided a unique opportunity to experiment with NBS in a real situation: the inner city of Eindhoven. This is the area that Eindhoven has chosen to turn into a Urban Living Lab.

Value for participants: Participants got to work by themselves to discover what Nature Based Solutions are about and in what way the local conditions affect the possible application of NBS.

Next steps: This workshop will be used again to familiarize people with the subject of Nature Based Solutions and how they can be applied in an actual context.

Learning With Community Workshop organisers: Carolyn Hassan (Knowle West Media Centre: Bristol Living Lab), Penny Evans (KWMC), Shafou Huang (UoB), Ruth Crick (UoB), Colin Taylor (UoB), Jim Bentley (HWA)

Description: Complex problem solving, critical thinking and creativity are the three most important capabilities for thriving in the Fourth Industrial Revolution. These are not traditionally developed in formal education or learning and development systems (human or digital) nor community engagement frameworks, because they require real-world, purposeful problems and contexts, the ability to work across silos, new measurement models and courageous leadership. The Bristol Approach to learning with community is a structured framework that puts local people and their needs at the heart of innovation, creating the conditions for involvement, collaboration, and empowerment in addressing local problems that matter. The purpose of this workshop is to enable delegates to experiment with the Learning Journey Platform - a digital platform that empowers learning at home in education, at work and in the community - in order to explore its application to deep community engagement, focusing on a specific ‘wicked water problem’.

Aim: - To introduce Living Labs to Learning Emergence’s new Learning Journey platform. - To explore the value of LL’s better understanding individual and collective learning power and how this might inform practice. - To enhance the capacity of the whole community to engage meaningfully in complex problem solving

Methodology: The Bristol Living Lab partnered with Learning Emergence to build community learning power with citizens, using the new digital Learning Journey Platform and its interactive learning power self-assessment tool (CLARA) to support citizens in developing their personal and collective learning power and thus enhancing the

capacity of the whole community to engage meaningfully in complex problem solving.

Outcome: - The activity facilitated discussions on the value of understanding learning power principles within LL’s and how this could influence approach to working with communities. - Each participant came away with insights in to their own learning power and saw collective learning power in action. Participants came away with their own learning journey profile. - The activity demonstrated how to apply learning power to designing a “typical” LL programme that addresses a ‘wicked’ problem - and demonstrated transferability. - A highly innovative new platform was shared that provides useful tools with the Living Lab Community (and received valuable feedback). - Contributed to extending our knowledge about the relationship between learning journeys, community engagement journeys with particular application to SDG 6.

Value for participants: People had time to reflect on their own learning power and how it influences their approach to their work and their teams. They were surprised by the insights that collective learning power provided them with, plus it stimulated discussion about the value of having different types of learners in a LL team. Participants had an opportunity to explore what collective learning power might look like and start to think how they might harness this for the benefit of their LLs. Participants experienced a learning conversation as the primary way of developing theirs and other peoples’ learning power And saw an online platform that collected information about individual and collective learning power in an action -a tool that provided tangible evidence of learning power that had rigour.

Next steps: Learning Emergence will continue to develop their platform and invite others to participate 55


Lego Labs – how and why should we build Living Labs? Workshop organisers: Ines Vaittinen (ENoLL / iScape project / SISCODE project), Spela Zalokar (ENoLL), Katinka Schaaf (FCC), Agnieszka Wlodarczyk (KTP), Santa Stibe (FCC), Milica Trajkovic (BioSense)

Description: This two part workshop allowed participants to share best practices and lessons learnt on how to operate Living Labs through Lego models. The first workshop “Lego Labs: How to Living Lab?” focused on sharing experiences on best practices and challenges of Living Labs and co-creation methodologies. The second workshop “Lego Labs: Why Living Labbing?” focused on why it is important to do so: why should we build Living Labs.

Aim: The aim of the workshop was to create a space for sharing and learning between the participants. Capturing this knowledge shared is utilised by the workshop organisers in their ongoing project activities: reporting on Living Lab activities and Living Labs co-creation case studies.

Methodology: LEGO® SERIOUS PLAY® is a trademarked workshop methodology that uses lego bricks as metaphors, and engages the participants in story telling addressing a given question. The methodology is based on serious play, addressing serious challenges through playful methodologies – and is helpful in creating an equal floor for sharing and discussing, regardless of the diversity of backgrounds or expertise among participants.

Outcome: When discussing their favourite co-creation activities, two words were used most often in the participant’s stories: “different” & “common”. At first sight this might seem contradicting, but when investigating further, the word “different” was used in describing different types of “problems”, “stakeholders”, “approaches”, “perspectives”, “opinions”, “backgrounds”, “competences”, “ideas” and “views”.

Favourite co-creation activities facilitate differences in coming together, allowing different stakeholders to share different views and ideas regardless of background or views. The word “common” related to common “ground”, “goal”, “design”, “vision”, “understanding”, “problem”. Favourite co-creation activities were centred around a common vision, bringing together these different views around a common problem or goal. Other common words included, for example, “together”, “people”, “process”, “build”, “ideas”, “middle”, “co-creation”, “ground”, “direction”, etc. Challenges, on the other hand, were various and experiences were diverse. Lack of support, motivation, stakeholder engagement & cooperation, funding, collaboration & trust, communication & common understanding were often mentioned. To answer the question of why Living Labbing, similar thoughts were shared: Living Labs are important in facilitating cooperation among a variety of stakeholders, bridging and making connections, and empowering the actors: the people. A dynamic, safe space to explore and experiment.

Value for participants: Participants could share experiences and learn from one another. While building models of their own experiences they were also given the time to look back, to reflect, and to learn from their own experiences. By building the lego models, it is possible that lessons from their previous experiences were uncovered through a closer reflection among peers as well. There were many new insights - although the synthesis of the outcomes highlights the most commonly shared thoughts, there were also many individual thoughts and experiences shared between the participants that offered an interesting perspective. The mixture of participants at the workshop allowed for very different experiences to be shared - a Living Lab working with students had very interesting insights and new perspectives to share with a Living Lab working with elderly people, for example, and vice versa.

Next steps: The outcomes will also feed in to iScape and SISCODE project deliverables.

AR in Living Labs Workshop organisers:

Value for participants:

Tanguy Coenen and Dimitri Schuurman from imec.livinglabs

Participants got insights in the state of the art in AR and how to apply it in LL projects. They co-created ideas for applying AR.

Description: The workshop started by assessing the current practices and expectations of participants in terms of Augmented Reality (AR). Then, the current state of the art in terms of AR software and hardware was presented. Next, a recent AR prototype that was developed and tested by imec in a smart city context was demonstrated, in order to gather user feedback on public space interventions that were not really there, but were projected using an AR application. The high-level insights related to its usefulness and possible future applications was then presented.

Next steps: The insights will be integrated in future projects related to Augmented Reality in Living Lab processes.

Aim: The aim was to gain insights in what the participants want to do with AR; spark interest in the use of AR in LL projects; and raise awareness of the City of Things project.

Methodology The methodology used for the workshop was mixed. Both presentations and a co-creation activity were used to let participants come up with their own ARapplications based upon their own needs.

Outcome: A better grasp of the interest of the community.


Putting the life in your living lab Workshop organisers:


Koen Kervoort from imec.livinglabs

The workshops confirmed the importance of the general flow and offered my useful insights to further crystal out the flow.

Description: Panel management and User involvement are key to a successful Living Lab project, but how to get this done in a structured and effective way isn’t always so easy. The workshop focused on methods, tools and do’s & don’ts to define, engage and support user panels.

Aim: Sharing knowhow in order to make sure anyone else doesn’t have to make the same mistakes anymore.

Methodology: Based on the general flow for user Involvement, participants interactively worked on panel circles, panel matrix & helpdesk structures.

Value for participants: Based on their feedback the first part was the most useful with hands on tools as panel circles and panel matrix.

Spectrum Analysis: Co-Creating Emerging Blockchain Cultures Workshop organisers:


Zehle, Soenke ; Zephir, Olivier from K8; Technoport Luxembourg

We validated that the meaningfulness of Blockchain technology can be demonstrated in collective analysis and evaluation of value chains. We also validated a co-creative workshop format aimed at bridging the gap between different user groups.

Description: The rise of decentralized ledger (bookkeeping) systems that operate as public transaction archives to store value records (such as payments in a cryptocurrency) and maintain consensus about agreements also seems to promise solutions for the problem of scaling trust-based decision-making processes. Once linked almost exclusively to finance (“cryptocurrencies”), the “blockchain space” has become a terrain of social and technological experimentation. While these changes are likely to substantially transform the way, we organize our collective actions, few digital content creators; artists, designers, and other actors not directly linked to processes of technological innovation are currently involved. The workshop was meant to describe how such a co-creative approach to such involvement can be developed on the basis of a public prototyping experience, Spectrum, a blockchain-based tool for digital creators.

Aim: The core motivation was to transfer our experience of running a public prototyping experience with Blockchain technology and to demonstrate through case-driven application exercises that the potential of such technologies can be identified through collaborative analyses of value chains.

Value for participants: Case-based presentation of the Blockchain technology Live co-prototyping exercise of a potential application of Blockchain through collective value chain analysis and evaluation. Mix of formal and informal presentation styles to lower threshold of engagement with a key technology trend often considered to be inaccessible to co-creation activities involving nonexpert users

Next steps: Concrete schedule of co-creation workshops (next: Oct 27, 2018, with members of 8 design academies from Belgium, France, Germany, Switzerland), tech release early 2019, collaborative research grant development involving SMEs

Methodology: The workshop was co-creative and interactive. After an initial presentation of a Blockchain project based on public prototyping and the related stakeholder core needs and interests, the participants were invited to collaborate in a prototyping exercise. Through 3 iterative steps participants addressed 6 use cases in 6 groups of how Blockchain Technologies could be integrated into selected value chains.


Transnational Health Lab: the next step in transnational R&D and commercialization Workshop organisers:

Value for participants:

Kelly Verheyen (LiCalab), Marcel De Pender (Luckt B.V) and Wim de Kinderen (Brainport Eindhoven)

We gave them insights in how a transnational living lab can be set up. All participants had the chance to give their own views on the future of the THL.

Description: The 2 living labs with focus on healthcare, SL2020 and LiCalab, have been working very closely together in the past years. Today they are ready and willing to build such a strong international cooperation on a broader scale, in the context of the European Network of Living Labs (ENoLL). Both living labs have experience in collaboration internationally in a number of European projects like Health4Growth, HELIUM, Innovate Dementia, Seas2Grow, CrossCare and In For Care. Indeed : through these concrete initiatives we learned that there is great added value in international cooperation between Health Living Labs.

Aim: The aim of the workshop was two fold: -to gather feedback on the business model and vision on the Transnational Health Lab we presented -to define a strategy and growth path to develop the Transnational Health Lab, including quality criteria for additional Hubs to join the initiative, to ensure delivering high quality results to future clients.

Outcome: We notices a lot of enthusiasm with the participants. They really had great input and some of them gave us the message that they would like to join. After the workshop we had the feeling that we are on the right track, so we will keep up the good work!

Next steps: We will continue to define the governance structure and business model and we’ll try to start it up in 2019! Fingers crossed for a successful launch!

Design Thinking in a Nutshell Workshop organisers: Lina Mosshammer (AustriaTech Ltd.), Michael Habiger (aspern.mobil LAB), Barbara Hammerl (StadtLABOR), Judith Preinesberger (Logistikum Steyr), Marlene Wagner (aspern.mobil LAB) AND doris Wiederwald (Austria Tech).

Description: The Austrian Federal Ministry for Transport, Innovation and Technology has created a new programme initiative to fund a set of real-world laboratories designed to complement its research and innovation funding activities and to leverage their impacts. Five Urban Mobility Labs located in four urban areas address key issues of local and regional mobility futures. They will support Austria’s cities evolve into hot-spots for future mobility innovation by exploring, testing, implementing and scaling-up new solutions. Upscaling project ideas and bringing them to the next level in a multi-stakeholder environment is the main objective of this hands-on workshop. Therefore, we will not only show design thinking as an innovative method within the knowledge pool of the Austrian Mobility Labs but apply it in a “nutshell” by recreating a whole ideation process tackling relevant mobility problems. This includes the potential of digitalisation regarding cycling mobility, parking logistics in urban environments as well as utilizing transition phases (e.g. moving house) of inhabitants to intervene in changing mobility behaviour towards sustainable modes of transport.


Methodology The specific method of design thinking was be practiced during the workshop in a “speed version”. Furthermore, a design game was conducted to explore, ideate and formulate concepts of the above mentioned topics in an experiential way with participants. The main benefit was the exchange in terms of the content and the increase in knowledge regarding the method and its application entirely to the motto: “the journey is the reward”

Outcome: Going through the main steps of design thinking, focussing on the ideation phase and prototyping, plus plus three fully played rounds with our design game provided important feedback regarding the topic of interest as well as our methodological approach.

Value for participants: The participants gained a practically orientated insight into Design Thinking by experiencing various methodological approaches themselves, such as playing a Design Game, generating personas and paper prototyping.

Next steps: We will develop our methods based on feedback provided by our participants and findings of the workshop.

Upscaling project ideas and bringing them to the next level in a multi-stakeholder environment was the main objective of this hands-on workshop. Therefore, not only the design thinking was shown as an innovative method within the knowledge pool of the Austrian Mobility Labs but applied in a “nutshell” by recreating a whole ideation process tackling relevant mobility problems. This included the challenges of creating acceptance for bicycle highways, redesigning a city’s mobility hub in Upper Austria and the challenge of nudging people to use shared, free-floating e-scooters under challenging conditions. 63

Learning to innovate as an empowering tool for marginalized citizens: Finding solutions to the inclusion/exclusion problems (An open debate under the perspective of the Manifesto for Innovation in Europe) Workshop organisers:


Fernando VilariĂąo (Library Living Lab - Computer Vision Centre), Istvan Szakats (AltArt)

A new iteration of the manifesto was created based on a deep discussion.

Description: The Manifesto for Innovation in Europe is a dynamic document. Many institutions and individuals are contributing to the Manifesto in order to co-create a useful tool to deliver a powerful message: the democratization of the access to knowledge and innovation to all human beings. The final aim of the manifesto is to be used by all for reflection and identification of the specific actions needed at all levels, allowing a starting point for the discussion of a vision of Europe as the Lab in a human centric approach and open to the world.

Aim: The aim of the workshop was to disseminate the manifesto while also developing its vision through a co-creation process.

Methodology After the contextualisation of the process and the different stages of the timeline in which the manifesto is discussed, a group of participants were given the opportunity to provide their insights on the manifesto. Secondly, participants of external organizations and ENoLL members provided the context for other institutions, other manifestos for innovation, and liked-minded organizations. Third, participants had the opportunity of going point by point analyzing the contributions of the manifesto in the format of open debate, moderated by the organizers. Finally, the organisers summarized the different contributions in the shape of a “Contributions of the OLLD participants to the Workshop on the Manifesto for Innovation in Europe�

Value for participants: To have a grounding reference to develop a discourse for the need of living labs and user centric innovation. There was an enthusiastic debate in order to make the manifesto have a stronger emphasis in the need of democratization of the innovation processes.

Next steps: The manifesto is a live document and it will be evolving with the contributions of different institutions. We will propose new workshops and keep the website

Proposal Writing

Workshop organisers:


Miguel Galdiz (ENoLL), Despoina Petsani (Thess-AHALL)


A selection of 5 -6 calls were presented with special attention on keywords, classifications, and expectations of H2020 calls.

The organisers looked at a selection of H2020 calls on Societal Challenges 5 “Climate Action, Environment, Resource Efficiency and Raw Materials”, Societal Challenges 6 “Europe in a changing world – Inclusive, innovative and reflective societies”, and Research Infrastructure proposals.

Groups were formed based on each individual’s preferred call. Groups used a Brainwriting format to develop a joint response to the call. The World Cafe methodology was used to discuss each of the proposed ideas. Each group drafted the abstract of their call proposal.

The organisers covered basic characteristics of the calls and develop practical responses to them through idea and consortium development ideas.


Aim: The proposal writing session aimed to support participants with and without experience on writing a proposal. For those with little to no experience on European Calls the session focused on demystify the challenges to tackle this type of projects. For those with more experience the session emphasised the use of the opportunity to begin creating a consortium and the creation of a draft a preliminary action plan to the call.

All 3 work groups left with concrete next steps to continue communication and development of the proposal as a consortium and in the search of new partners to fill gaps within their groups.

Value for participants: Brainstorming format worked very well in helping to construct on each other’s ideas (and strengths) and provided a good comparison point on the challenges of working in a consortium.

The overall aim was to create a space to network on a specific task.


THIS REPORT... is a collection of workshop debriefings from the Open Living Lab Days 2018 in Geneva, Switzerland. The workshops have been conducted by members of the ENoLL Living Lab community - all content represented in this report has been produced by the workshop organisers themselves and edited by the ENoLL Secretariat for the purposes for this report. Thank you, ENoLL community of Living Labbers and Living Lab enthusiast, for embracing the spirit of co-creation in collaborating together on this effort that has made the workshops a success. Looking forward to seeing you all at the next edition of Open Living Lab Days in Thessaloniki, Greece!

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