E-administration in Issy
IRIS: a multichannel unique desk IRIS is a system dedicated to make the life of Issy's inhabitants a lot simpler. The City is following through its administration modernising approach to serve its inhabitants with the implementation of the first "Multichannel unique desk" named IRIS (Information and reception of Issy residents).
IRIS answers your demands better and faster IRIS is a team of 8 municipal civil servants who welcome you, answer your questions and direct you, whatever contact mode you may choose: phone, mail, fax or email. Thanks to a Knowledge Database accessible to all municipal reception agents, IRIS gathers all the useful information to answer common questions you might ask. It is an internal database which contains all the information related to administrative processes, activities and events. This information is reliable since the database is fed and updated directly by the Municipality. The most consulted data sheets during the past 10 months were: passport, ID card and the monthly news (flea market in April, vote by proxy in May, new school year start forum in August, new parking rules in September). This system is highly interactive, and carries out an improved management as well as a versatile processing of the questions asked by the citizens.
IRIS allows a better follow up of your files Thanks to this framework, the municipality services use a "civic-minded relation management" system to ease and improve processing, and follow up of the citizens' files. This project has the singularity to involve all the municipality services, around forty of them, and to be able to process an infinite variety of demands. It allows to collect in one place all the interactions with the citizens. Even the demands formulated orally (on the phone or while visiting the Municipal Administrative Centre) are transcribed into this database to be answered by the appropriate service. Through this project, Issy-les-Moulineaux aims at focusing its services on its constituents' needs: simplifying the access to the administrative services for the inhabitants, improving the reactivity of its services, as well as the versatility and the improvement of the reception duties.
IRIS is welcoming you... ...by phone dial 014 123 8000, Mondays to Fridays from 8 am to 7 pm and Saturdays from 8 am to 12 pm. A voice recognition telephone switchboard directs you automatically towards the desired service or interlocutor. You just have to pronounce his or her name to be immediately redirected. If you don't know him or her, just say "information", to be directed towards the call centre ...by email use the form "Posez une question" ("Ask a question") ...in person, visit the Municipal Administrative Centre, 47, rue du GĂŠnĂŠral Leclerc, Mondays to Fridays from 8:30 am to 6 pm, Thursdays until 7 pm and Saturdays from 8:30 to 12 pm. â–
The most innovative City in France
33
