Issy-les-Moulineaux, The most innovative City in France
Contents Issy: a living laboratory for Digital Technology
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At the core of digital globalisation
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French capital of Media and Digital Technology
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Culture and Digital Technology: everything you need to quench your thirst for knowledge
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Issy, Multimedia libraries, Digital Technologies pioneers
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The Cube: first digital creation centre in France
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The E-book: choose which format you read
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QR codes: Issy is innovating to promote its heritage
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Issy Fort's history at your fingertips!
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New communication channels to reach people
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www.issy.com, all the City at your fingertips
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www.Issy.tv: first french local web TV
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Social networks: Facebook and Twitter
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Issy Podcast and the Entrepodcast: Issy’s news on MP3 player
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Issy first French City on the Ipad
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Serious games
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Digital financial report in full transparency
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Contents Tools of the connected city Issy in 3D: discover Issy from every angle!
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IssySpots: first local implementation of augmented reality
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Pay by phone
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ÂŤIssy just like youÂť: sharing passions and good deals
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Digital technology as a development tool for education
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TELISS (Issy's on-line services): to plan and ease parents' daily life
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PAPOO: keep an eye on your child on-line!
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Connected seniors!
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Narrowing down the digital divide Multiple internet public access points
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Recycle to help the digitally excluded
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E-administration in Issy
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IRIS, a multichannel unique desk
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IT outsourcing: improved services for the population
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All IP network: better phone calls, cheaper phone calls
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E-Democracy
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Issy Fort: The Digital City, now!
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The most innovative City in France
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Issy : a living laboratory for Digital Technology Pioneer in the use of media and information technologies, the City of Issy-les-Moulineaux is today a real living laboratory of innovative use of these technologies for the benefit of the population and its economical development.
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Issy : a living laboratory for Digital Technology The adoption, in 1995, of an ambitious digital technology strategy, changed the face of Issy-les-Moulineaux. From children to seniors, 85% of the population is connected to the Internet (against 71% for the rest of France). They have access to a large range of local digital services: mobile phone parking fees payment, on-line payment for school catering services, e-books lending in the multimedia libraries, on-line registration on the voter lists, Facebook and Twitter dedicated accounts, iPhone applications, promotion of its heritage through the use of QR codes, web TV...
The City's digital strategy is characterised by a global approach. Since the beginning, all municipal services were asked to think about potential utilisations of new technologies. These efforts were made within a steering committee to avoid scattering the initiatives. From infrastructures to reinforcing local democracy, from fighting the digital divide to modernising administration or developing mobile services, media and information technologies are turning Issy-les-Moulineaux into a successful example of a digital city. â–
Technology has been at the service of Issy's inhabitants for a long time!
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At the core of digital globalisation Intelligent Community Forum
Global Cities Dialogue
Since 2000, the American think tank "Intelligent Community Forum" has identified numerous local bodies all around the world for their success in the use of digital technologies for social and economic development. An international organisation, Alumni of Intelligent Community Forum, was created in 2009. Issy-les-Moulineaux is one of its founding members. In 2011, for the 4th time in 10 years, Issy-lesMoulineaux was nominated, along with Eindhoven and Riverside, California among the top seven intelligent communities in the world. This year, Issy is the only French city competing to become "Top intelligent community of the year 2011"! The nominations to the Top 7 Intelligent Communities 2011 were revealed during the annual conference of the Pacific Telecommunications Council, held on January the 19th in Honolulu, Hawaii. The selection is the result of a rigorous analytic method conducted by an international team of analysts from the academic, business and international organisation sectors.
International organisation founded in Helsinki,Finland's capital,in November 1999, the Global Cities Dialogue on Information Society was founded on the firm conviction that cities have a key role to play in the information society. They are the geographical, political, socio-economic and cultural entities where millions of people live, work and directly exercise their rights as citizens and consumers. "They are close to grassroots processes and directly face a number of information-society issues, changes and opportunities from local democracy to more cost-effective services" said Erkki Liikanen, EU commissioner for information society at the time of the GCD creation. Therefore to honour membership to this network,the mayor has to be personally involved in its actions. Membership also involves an actual contribution of experiences, utilisations and techniques linked to media and information technologies, everything being done in a civic minded approach. Issy-lesMoulineaux is a GCD founding member and assumed its presidency from 2000 to 2010.
In March 2011, Robert Bell, co-founder and Executive Director of the Intelligent Community Forum, met the ICT actors in Issy-les-Moulineaux and discovered the actions undertaken in the field of new technologies.
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European Living Labs
On the 25th November 2008, Issy was labelled "Living Lab" in the scope of the 2008 European ICT conference. The "Living Lab" label's goal is to identify territories which develop innovative services and applications in the ICT to promote these territories within a unique network (The European Network of Living Labs) and to have them share their experiences. In order to set up and test different innovative services in "real life" and to take research out of the laboratories, the "living labs" gather public and private stakeholders as well as end users. This international recognition spurs Issy to improve further its services to the population through e-services, to modernise its administration, to promote participatory democracy and to remain a benchmark in terms of economic dynamism. â–
The French capital of Media and Digital Technology Relying on a very dynamic economic fabric, Issy-les-Moulineaux is a leader on the employment front in the Paris Region thanks to its business district and its 350,000 square meters of offices. Issy-les-Moulineaux is one of the main centres of the French digital revolution. With 1,430 companies and 35,000 jobs in this sector, ICT is the economical driving force of the city.
Issy-les-Moulineaux also hosts important Media groups : Marie Claire group, France 24, ARTE, France 5, Eurosport, (network available in 59 countries and broadcasting in 20 different languages), Canal +, NextradioTV… giving thus the City its nickname: "Medialand". ■
Among these companies you can find Microsoft, Cisco, France Telecom R&D, Hewlett Packard, Steria, Sybose, GFI, Wovecom, Withings, Deolo, Niji, Bouygues Telecom, Bull, Safran Morpho, Huawei, Sogeti…
View of Eiffel tower from Microsoft building
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Culture and Digital Technology: everything to quench your thirst for knowledge! Issy Multimedia Libraries, Digital Technology pioneers As early as 1995, Issy-les-Moulineaux Central Multimedia Library was the first one to open a free internet access point. Today, 170 connected terminals are accessible to 14,000 members. Multimedia libraries (Central Media Library and Chartreux Media Library) thus offer WiFi connexion, lending facilities, on-line consultation of the catalogue and on-line lending extension.
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Digital library: open 24/7 Multimedia libraries offer 4,000 books and 400 newspapers and magazines for free, without any limits in terms of numbers or lending time. To access them at home or in the multimedia libraries, you just need to connect to the WiFi or to the City's network at www.bibliovox.com from any terminal. Create your account on the "Digital library" terminal (In Central multimedia library, 1st floor on your left; In Chartreux multimedia library on the ground floor in the Winter Garden space). • You can also experience full access at www.bibliovox.com using WiFi or the Central Multimedia library terminals. Once your account created, you can click on tabs and directly access books. 4,000 books are available through various themes: "Economy/enterprises; Jobs/Employment/ trainings; Classics; Socialsciences; Life-skills; Travel". â–
Culture and Digital Technology
The Cube: first digital creation centre in France Created in 2001 under the City's initiative, the Cube is part of the Urban Community Grand Paris Seine Ouest. It is managed by the organisation Art 3000 which has been working in the digital art technologies field since 1988.
An unrivalled space for creation and exhibition Open to everybody, the Cube is a space for practice, production and diffusion of digital creations. Its mission is to train people in digital artistic and cultural practices, to support artistic productions through the availability of state of the art creation tools, to offer an artistic program presenting the abundance and diversity of the multimedia arts to the general public and to support relations between digital creation, research and technological innovation stakeholders.
A cultural place open to everybody The Cube gives the opportunity to people from all age groups, amateur and professionals, to access artistic and cultural practices offered by new technologies, through introductions and workshops open to everybody, all year round, and adapted to all levels from beginner to experienced users. It also conducts school activities for school children and teenagers as well as teachers. Finally, the Cube organises every two years in April, in partnership with the Greater Paris Seine West Urban Community and Issy-lesMoulineaux's Municipality an open sky digital art festival called "1st contact".â–
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Culture and Digital Technology
E-books: choose which format you read In January 2010, a new way of reading appeared in Issy's multimedia libraries - the electronic reading machine also known as ebook! Issy's multimedia libraries are the ones lending the most e-books in France. 22 light weight e-books with a three week battery life are available for lending to the general public. Reading comfort is equal to that of paper books, because the e-paper is generating a matt page, without reflection or sparkling unlike a computer screen.â–
Useful information The electronic reading machine's user interface helps to find works through a title, author or collection search. You can resume your reading from the page you stop at, just like using a bookmark. These e-books can be borrowed under the same conditions as any other document, using a multimedia library "Adult" card, for 24 days. Each e-book contains 200 volumes. â–
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Culture and Digital Technology
QR codes: Issy is innovating to promote its heritage QR codes have been placed on various historical information panels in Issy! Fun and simple, this technology gives access to a rich multimedia content. Read by all mobile phones equipped with a camera and an internet connection, the QR codes link to two presentation videos about the City Hall and the Conti Palace (subtitled in English), made with input from the city historian. A modern way to enrich content here, street furniture - but it works also with a poster or an article from the Point d'Appui newspaper, using a multimedia approach. To transform your smartphone into a 24/7 accessible mobile video guide, you just have to download the Mobiletag application for free: via SMS, send the word "TAG" dialing 30130; via the AppStore, type "mobiletag". Run the application and point your mobile's camera to the code, and let the magic begin...â–
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Culture and Digital Technology
Issy's Fort history at your fingertips! On the "City's History" ("Histoire de la CitĂŠ") information panels, QR codes, take you, through your smartphone, in the middle of the battles that caused the destruction of a major part of the City. Phone owners even are able to go a little further using the application MobExplore (Available for free on the Appstore). They have the opportunity to answer riddles and even instantly send their photos on a digital 3D map of the city, accessible on-line in real time. (http://urbadeus.orbe.mobi/). Available only on the iPhone during the testing phase this service will later be accessible on all smartphone platforms. With the launching of an interactive trail about the Issy Fort History, accessible with a smartphone, Issy's inhabitants were able to discover a new way to learn about their past. This discovery trail takes the participants through landmark places which were the theatre of one of the most tragic moment in Issy's History, the battles of 1870 and 1871. Combining smartphones, QR codes, 3D mapping and web-reporting, this new service uses digital technologies and promotes Issy's historic heritage. â–
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Community Reporters accompanied the participants during the trail getting their feedback and comments and sharing them with the entire Issy community on the new blog : www.issy.com/web-reporter
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New communication channels to reach the people www.issy.com, all the City at your fingertips Launched in May 1996, the web-site www.issy.com has been developed and improved ever since. If, in 1996, the city's website had only a few hundreds of viewers per month, in 2010, 1,350,000 visitors were accounted for and 6 million pages were seen (a 8% increase as compared to 2009). Around 9,000 demands for civil status certificates and 23,000 bookings in the City's multimedia and games libraries were made. In 2011, www.issy.com celebrates its fifteen year anniversary. Thanks to digital tools, we can reach far beyond the usual paper media readers. We are not only reaching inhabitants through letter boxes or public places but also people interested in local news in France and all around the world. Knowing everything about the city in a few clicks is a promise made to all people who want to keep in touch with the local life just as if they were roaming Issy's streets.
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Moreover, employees of the companies settled in Issy, who were not reachable up to now, can now surf the website or register to receive the newsletter, SMS alerts or the Facebook page to know what is happening in the city. Local news can be read from the desk of any person working in Issy-lesMoulineaux. For the city it is a unique opportunity to get them interested in what is happening outside their office, to invite them to return on weekends, to enjoy local activities, a sweet tooth market, an offbeat visit, and eventually to settle in Issy. Disabled people, especially visually impaired can now be better informed thanks to an internet website following international standards for accessibility, but also thanks to vocal chronicles like podcasts or "Point d'Appui" articles recorded on an audio CD. â–
New communication channels to reach the people
Issy TV: first french local web TV The ambition behind the launch of Issy's web TV first local Web TV in January 2000 was to support ADSL development. The web TV has the advantage to catch niche markets, with a "faithful and qualified"audience. On the same page, text, images and video documentaries are gathered together in order to give in depth information: the purpose is not to imitate the TV but to use the internet as a new hypermedia tool.
Proximity, back stage, interviews: the goal is to show the City from all angles, to discover all its aspects. Issy.TV is the reflection of Issy: dynamic, innovative, modern and positive. Eight years after its launch, Issy.TV adapted itself to the dramatic increase of internet video numbers, giving the opportunity to publish documentaries on its blog and displaying the main videos on Dailymotion. Issy.TV registered 230,000 visits for around 90 published video documentaries. â–
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New communication channels
Social networks Besides Issy.com, Issy.TV, digital newspapers and SMS alerts, there are today many other ways to get information about the local life. This is a necessary multichannel approach in the Web 2.0 era.
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The development potential of social networks is very important: the number of the City's Facebook page members increased by 67% in 2010 (around 3,500 subscriptions in May 2011) and the number of followers of the City's Twitter account increased by 208% (336 subscriptions)! â–
New communication channels
Podcast and Entrepodcast: Issy’s news on your MP3 player Through Issy.com you can receive automatically and for free the Issy Podcast and the Entrepodcast in MP3 format, thus giving you the opportunity to listen to them as you wish, on a computer or on a MP3 player.
How does it work? Thanks to podcast, by registering for the RSS feed, you can program your MP3 player or your hard drive to download sound and video shows that you would listen at a later time. Every month, with the support of an Issean company ‘Ca c'est fait’, ("That is done") we offer you an audio chronicle to inform you of the main events in Issy through Issy Podcast. Issy's podcast also offers music, with a dedicated version for young issean's musical practices. This version is made in partnership with the Entrepont: It's the Entrepodcast. Once a month, discover the city's musical network achievements! ■
Podcast: What does that mean? Podcasting is a free way to broadcast sound or video files, named podcasts in English (contraction of the words Pod, referring to iPod and Broadcast, referring to information diffusion through media) French translations were suggested and are waiting for approval: • "baladodiffusion" (or "baladiffusion") (from "balader" which could be translated by "to roam") and more recently "podiffusion" (Switzerland) for podcasting. • "balado" or "fichier balado" ("balado file") for podcast. ■
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New communication channels
Issy first French City on the Ipad Les Flux d'Issy (The Flows of Issy), is the new iPad application launched by the city of issyles-Moulineaux. Les Flux d'Issy are RSS flows which allow to publish automatically news, texts, videos and pictures about Issy-lesMoulineaux. Available freely on the AppStore, it allows you to discover in real time the latest news in the city, via the articles published on the local website (www.issy.com), the local web TV (www.issy.tv) or the photo albums of the latest events. The application will soon be available for all platforms. You can access it also through IssySpots on your iPhone or through Keezin, on any other mobile phone. For that you just have to connect to keezin.mobi through your browser and from there an assistant will guide you through the process. â–
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New communication channels
Serious game : have fun learning A game to learn how to save energy Developed by the Sysope company, the game will teach us, for example, that Issy-lesMoulineaux is saving millions of litres of water every year thanks to its rainwater harvesting system and its source water harvesting tank, that geothermal technology covers an important part of energy needs (heating, hot water, toilets) of the future Issy Fort district. â–
About the serious game Real training, communication and simulation tool, the "serious game" is a useful variety of video game. Today this kind of game is supported by the French government and acclaimed in Europe. A May 2009 European Schoolnet report actually recommends to make serious game eligible for use in teaching modernisation support systems and to consider Europe as a laboratory for such experiences. â–
http://issy.greenlife.sysope.fr
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New communication channels
Digital financial report in full transparency In 2004, Issy-les-Moulineaux stopped printing its annual financial report - a dry and costly document read only by local finance experts - to transform it into a more accessible document published on-line. With this on-line approach, Issy-les-Moulineaux plays the transparency card while demonstrating its capacity for innovation with an interactive and complete version of its financial report. Public action is meaningful only if it is shared and understood by a maximum number of people. Thus, Issy's inhabitants have access to useful information related to the city's finances through 5 sections - Major budget lines, Revenue, Expenses, Debt and What about Tomorrow? - enhanced with diagrams, photos of the achievements and a glossary acting as a layman dictionary. Furthermore, apart from a "citizen" entry, the report also includes a "would-be citizen" entry for the children from 9 to 14 years old. The city wishes to raise awareness among the youngsters to local financial issues through "Elsa's and Jules adventures", a fun short animation film, directed with a comic's approach. In the first episode "local taxes", two teenagers, Jules and Elsa discover the public finances jungle. The professor Civic is guiding them through different uses of the local taxes by the town. A dialogue is conducted between the professor Civic and
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the youngsters on the subject they call the "zimpolocos" ("los caltaxes"). Spurred by the Territoria Communication Award 2005, from the Public Innovation National Observatory, the city published several other episodes before presenting the serious game concept for the 2010 edition. â–
Elsa and Jules In order to make the format even more interactive and playful, we created a mini game using flash, where the child impersonating Elsa or Jules is diving in an Issy-les-Moulineaux 3D set. Using the keyboard's arrows the child can roam the city where infrastructures like the City hall, the school or the games library are modelled in 3D. At the entrance of each building, a multiple choice question is asked. Immediately after answering the question the child will see the right answer appear, followed by an explanation and his/her score. By gathering points, the child has the opportunity to access the next level. â–
The tools of the connected City for an easier daily life Issy in 3D: Discover Issy from every angle! In Issy, building permits can be obtained online in real time. Everybody can now have access to statements of work, construction and demolition permits, in just a few clicks. The totality of the decrees issued can be viewed and projects can be scrutinised even before the construction starts. Nearly 300 building permits are issued each year. With this new service, available through the mapping portal developed during last spring on http://cartographie.issy.com, Issyles-Moulineaux goes one step further than the legal display obligations and contributes to the improvement of urban planning information's diffusion to the general public. As early as 2006, the City started displaying construction projects on digital screens within the Urban Planning and Sustainable Development Centre. ■
Yellow Pages are modelling Issy Pages Jaunes (Yellow Pages) chose Issy to be benefactor of its exclusive professionals and individuals research system within a city entirely modelled in 3D. To fly over the Arches, walk above the Dubuffet's "Tour aux figures" (Faces' Tower), find a restaurant near the City Hall, connect on www.pagesjaunes.fr from the section "City Direct" www.v3d.pagesjaunes.fr. The zoom option or a single click on the 3D button is all you need to give life to buildings, green parks and monuments. The user can easily find his/her way thanks to the linked map and the façades' photos add to the real life impression. The user then just has to dive in the heart of the streets for an offbeat virtual walk. This fluid and fun navigation will delight old and young. ■
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The tools of the connected City
IssySpots, first local implementation of augmented reality Totally free, the IssySpots application allows Issy's residents as well as visitors equipped with an iPhone to easily find their way in the city, thanks to augmented reality. With this technology, insets and juxtapositions of virtual objects and information in a series of pictures are made possible. With IssySpots, the City's main places of interest (public transports, companies, administrations) are displayed in real time on the user's iPhone according to his/her location, allowing a fluid piloting towards the city's main points of interest. A second version of IssySpots was enhanced with numerous functionalities like display of local news, a search engine and the possibility to share news through Facebook and Twitter. Furthermore, the ease of use was improved and the design optimised for the iPhone 4G. This version also integrates new interesting places on the companies' side (Bull, Bouygues Telecom, KTO) as well as internet access points (terminals, milestones, WiFi hotspot). â–
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500 places of interest in Issy-lesMoulineaux, which you can visit in 3D! First augmented reality application developed for the iPhone by a local authority, IssySpots is a real practical guide, with a directory of 500 places of interest (enterprises, administrations, public transports, cultural or sport facilities, schools, nurseries, parks...) in Issy-lesMoulineaux. IssySpots gives particular attention to the city's innovative companies and municipal services. â–
The tools of the connected City
Pay By Phone On the 15th December 2009, Issy-lesMoulineaux and Vinci Park launched Pay By Phone, a premiere in France. Pay By Phone is a user friendly system allowing you to pay your parking place by mobile phone. With more than 9,000 transactions and 1,100 registered users, Pay By Phone is now part of the daily life of Issean drivers. 92% of the users find registration easy and 90% of them find the use of the service very easy. The service is useful for everybody: residents (50.6% of the users), employees (16.4% of the users), shop owners (1.6% of the users) and people just passing through Issy (22.75% of the users). With Pay By Phone, no need for cash! And, if necessary, you can extend your parking duration stay from a distance. Very user friendly and secure, payment is made through credit card from a mobile phone or on the internet. Pay By Phone is possible through any service provider and any mobile phone. ■
Remote payment through mobile phone, so many advantages • More comfort. Thanks to remote payment you don't have to move to pay or extend your parking duration. • No stress. Thanks to the SMS alerts you are warned that your parking time is coming to an end. • More savings, with the option to stop an ongoing parking stay and get reimbursed, so you just pay for what you used. • More services. You can print the receipts received by mail or SMS to replace the paper ticket, and follow the payment history on the internet. • More flexibility. Visitors, residents and professionals can use this service. Several vehicles can be parked under the same account. Several tickets can be bought at the same time. Users can pay by the hour, the day, the week or even the month. The service is offered on a mobile internet version (http://m.paybyphone.fr) and by IVR calling 01 74 18 18 18. ■
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The tools of the connected City
‘Issy just like you’: sharing passions and good deals Looking for a sport partner? Looking for shared apartment or carpooling? Do you need a child minder? Are you looking for good time, recipes sharing, or do you want to visit museums?`
Two types of predefined environments are available: leisure or passion sharing (sport, music, literature, art...) and service exchange or helping hands (babysitting, tutoring, car pooling...) ■
With "Issy Comme Vous" ("Issy just like you") all of this is possible!
www.issycommevous.com
Through creation and consultation of classifieds, each user uses his/her profile to share his/her expectations, send messages, and manage his /her favourite contacts. The website automatically warns you if an answer or a similar message has been published.
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Digital Technology as a development tool for Education Schools' IT technology investments account for 40% of the City's budget. All the schools have high speed internet access and each classroom has at least one computer. A server allowing networking cooperation between teachers and an ever more efficient internet filtering were installed in each school. In 2010, more than 200 new computers and printers have been handed over to the schools. Two thirds of the computer equipment and the totality of the printers has thus been renewed in the schools of Issy. ■
The average number of computers per class is as high as 2.5 in primary schools and 1.5 in kindergartens. Some schools are equipped with multimedia classrooms. 7 primary schools (Robert Doisneau, Voltaire, Anatole France, Jules Ferry, les Chartreux, le Colombier, SaintGermain) have a mobile classroom (16 Laptops, including one for the teacher, a video projector and a laser printer all linked through WiFi) which allows for interactive activities with the pupils. Aware of the importance of technology, the City installed the new computer tools required for the success of the youth. ■
The Microsoft Innovative school Microsoft was looking for "innovative schools" ready to reflect on their teaching methods and the place of new technologies in education. Issy-les-Moulineaux therefore came to an agreement with the Chartreux school. This school thus tested a new model of mobile classroom using slate-type PC with built-in web cam. These touch screen PCs are very user friendly and can be used like a slate or a digital blackboard*. Two interactive digital blackboards have also been installed: one in the 1st and 2nd year of primary school classrooms and one in the 3rd to 5th year of primary school classrooms.More than 10,000 children are attending one of the various schools in Issyles-moulineaux. The city hosts 19 kindergartens (2,600 pupils) ans 16 primary school (3,600 pupils), 5 middle schools (2,400 pupils) and 2 high school (1,400 pupils). Education represents nearly 15% of the Municipality budget. ■ *the Interactive Digital Blackboard (IDB) is a white board hanged on the classroom wall on which are projected images from the teacher's laptop.
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Digital Technology as a development tool for Education
TELISS (Issy's on-line services): Plan and ease parents’ daily life How does it work? TELISS is service's portal, accessible on www.issy.com, through which parents can pilot their children extra scholar activities. Parents prepare a planning of their children's activities. They can fill it up on the internet, or on a paper form to be taken from the school reception. Once this planning is filled up, children are automatically registered for the chosen activities; if they are not coming, they are unregistered by the person in charge after calling the register in the classroom. Parents can modify this planning on the internet up to midnight the day before, or in the morning by calling the school administration. Parents pay only for the activities the children actually attended to.
How to access TELISS? To access TELISS users have to use a login and a password. Parents get them by registering their child at the Education service or by becoming a CLAVIM member. â–
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Digital Technology as a development tool for Education
PAPOO: Keep an eye on your child on-line! Keep an eye on your child gone on holiday camp and take part in the video conference at CLAVIM (Centre de Loisirs et d'Animation de la Ville d'Issy-les-Moulineaux) ("Centre for Leisure and Animation of Issy-lesMoulineaux") When going on holiday camps, the first separation is always charged with emotion and it is often much more difficult for the parents than for the children.
During summer the Papoo photo blog gives the parents an insight into their children's activities at their holiday camps. The tools available in these holiday camps allow families to communicate efficiently and pleasantly despite the distance: emails, video conference, photo blog... a wide range of tools are made available for parents and children! CLAVIM has been repeating the "Papoo" operation for the past 13 years. â–
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Connected seniors Seniors can enjoy digital solidarity on a daily basis in Issy-les-Moulineaux. Because our elders are stakeholders in the evolution of our society, and in order to keep them connected, the City put in place some reception facilities to train, inform and gather seniors around digital technologies.
"Cyber senior centres" Within the Issean office for the Elders (Office Isséen pour les Aînés (OIPA)) seniors can be trained to handle computers, office automation and internet in a comforting environment in the cyber senior centres. They can also use these places to freely surf the internet. Every fortnight, volunteers from the "Internet and New Technologies" commission are lecturing in the multimedia spaces of retirement homes during one and a half hour and answer all users' questions about the Internet. ■ First institution of its kind open to new technologies, the Lasserre Resthome is adapting itself to new technologies. For André Santini, “ It is mainly about hosted seniors not having to carry a double burden: losing their autonomy and being cut away from the outside world.”
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Lasserre Resthome: a high-tech retirement home! The institution is using a lot of home automation and modern equipments (TV news channel "Lasserre infos", flat screens connected via IP, video on demand...). Some "internet tea time snacks", Wii competitions, blog writing and short film making are some of the activities that are offered to the residents. These activities are jointly prepared by young people from the city and members of the Communal council for the Elderly (Conseil Communal des Aînés (CCA)).
When seniors become TV anchors... Digital technology life is not meant for young people alone: equipped with a multimedia room, a video production studio and a dedicated cabled network, the institution gives the opportunity for seniors to surf the internet at high speeds and to follow their favourite shows on TV from their own rooms all furnished with a flat screen TV. Internet workshops are offered to keep in touch with families, communicate through emails or video conferencing.
Connected seniors "Lasserre infos": news presented by an explosive duet The institution owns a state of the art video production studio to organise intergenerational cultural activities: concerts, theatre, opera, dance, circus, magic shows and poetry. In partnership with Studec TV, the Television school based in Issy, one child and one elder are presenting together news focusing on Lasserre retirement home's daily life.
A channel for in-house information
At Lasserre Resthome seniors and children can meet around various activities: drawing workshops during which children paint the adults ' portraits or vice versa, Wii competitions... So many opportunities can be found to bring them together, and learn about each other.
Video workshop: an example of an intergenerational encounter During five afternoons, children are trained to use a video camera through various exercises (how to take a shot and how to move with the video camera, how to direct a documentary, how to edit a video...) These shootings are made around interviews between a child and a senior. In an intimate and comforting atmosphere, tongues loosen up and memory gates open up ‌â–
A channel dedicated to in-house information keeps the residents informed about the daily life of the institution (activities, workshops, menus, etc.), shows documentaries from the city's web TV (Issy.TV), as well as movies and medium-length films directed by Issean youth in particular in the scope of the "Adventure scholarships" programme (Expeditions projects in France or overseas financially supported by the Municipality).â–
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Narrowing down the digital divide Multiple internet public access points In the multimedia libraries, the Municipal Administrative Centre, the Issy's District Centres and even the retirement homes, there are more than 100 internet terminals which can be used by the general public at speeds as high as 20 Mb/s. During rush-hour, more than 150 persons are simultaneously connected on the network, through the terminals and public WiFi. When Issy's Multimedia library offered free internet access, in 1995, nobody could imagine that fifteen years later more than 100 terminals would be distributed all over the city. These devices have evolved (all terminals are equipped
Municipal sports center • Wifi hotspot Cyber senior • 5 terminals for internet browsing, email, office automation… on registration with Entreprise centre
with 17" or 19" flat screens), but the success is still there. 64 terminals have been listed in the multimedia libraries, Municipal Administrative Centre and the Youth Centre. There are 12 terminals at the Cyberbase of the Enterprise and Employment Centre, 5 terminals at the Entrepont, 16 terminals in the 7 Issy District Centres and 5 at the Cyber Seniors. Therefore a total of 102 internet terminals! ■
town-centre multimédia library (80 to 200 users per day) • 42 seated terminals for internet browsing, email, office automation, black and white and color printing, trainings. • 3 standing terminals for internet browsing and email, wifi hotspot free access
Anne frank youth centre • 7 seated terminals for internet browsing, emails, office automation, black and white and color printing, and moderator supervision on registration with CLAVIM
Enterprise and employment centre • 12 terminal for internet browsing, emails, office automation
Municipal Administrative Centre (30 to 60 persons per day) • 4 standing terminals • 1 terminal for disabled people • For internet browsing,email,webcam,by session of 15 min. • Wifi hot-spot Free access
Chartreux Multimedia library (40 to 80 persone per day) • 11 seated terminals for internet browsing,emails,office automation,black and whiteand colour printing,trainings. • 2 standing terminas for internet browsing and emails,WIFI hotspot. Free access Entrepont • terminals for internet browsing,emails,office automation on registration with CLAVIM
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District Centres • 16 terminals for internet browsing,email,office automation on registration with CLAVIM
Narrowing down the digital divide
Recycle in order to help the digitally excluded Issy received the "Ordi 2.0" label in acknowledgement of its commitment to fight the digital divide in the scope of its partnership with Ecod'air, a social company which is in charge of refurbishing and reselling low cost second hand computers. The city already gave around a hundred computers in order to refurbish them through a work-based support centre. These computers have then been offered to the beneficiaries of the Social Self-Service at very interesting prices (42 euros in 2010).
The company employs disabled people and people in social reintegration. Supported by professionals, they recondition the computers installing office automation software and internet access. For this operation, the computers, HP brand, are supplied with a 15" screen, windows XP and Microsoft office 2003. Ecod'air is ensuring after sale services and a 6 month-warranty. In 2006, the operation "Recycle to help" already gave the opportunity to around one hundred families from Issy to acquire a reconditioned computer for only 60 euros. â–
This operation is meant to fight the digital divide. To complete this offer, a computer workshop is provided for the beneficiaries of the Social Self-Service in order to introduce them to the basics of computers and internet use. Ecod'air is a company dealing with computer reconditioning (laptops, desktops, printers).
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E-administration in Issy The set up of E-administration, quoting Pierre de la Coste from his government 2003 report on the Hyper Republic, is "a historical process". An incredible challenge, the goal was reached by Issy-les-Moulineaux which has been implementing for more than 15 years now a proactive strategy developing the use of communication and information technologies in its administration.
Dematerialisation of administrative acts From a birth certificate ordered on-line, to the demand for a municipal decree authorising the mover's truck parking, there is a great variety of services available. In 2010, 9,000 civil status certificates were delivered. Sending an SMS to confirm the delivery of a passport reduced the waiting time from 23 to 5 days. â–
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E-administration in Issy
IRIS: a multichannel unique desk IRIS is a system dedicated to make the life of Issy's inhabitants a lot simpler. The City is following through its administration modernising approach to serve its inhabitants with the implementation of the first "Multichannel unique desk" named IRIS (Information and reception of Issy residents).
IRIS answers your demands better and faster IRIS is a team of 8 municipal civil servants who welcome you, answer your questions and direct you, whatever contact mode you may choose: phone, mail, fax or email. Thanks to a Knowledge Database accessible to all municipal reception agents, IRIS gathers all the useful information to answer common questions you might ask. It is an internal database which contains all the information related to administrative processes, activities and events. This information is reliable since the database is fed and updated directly by the Municipality. The most consulted data sheets during the past 10 months were: passport, ID card and the monthly news (flea market in April, vote by proxy in May, new school year start forum in August, new parking rules in September). This system is highly interactive, and carries out an improved management as well as a versatile processing of the questions asked by the citizens.
IRIS allows a better follow up of your files Thanks to this framework, the municipality services use a "civic-minded relation management" system to ease and improve processing, and follow up of the citizens' files. This project has the singularity to involve all the municipality services, around forty of them, and to be able to process an infinite variety of demands. It allows to collect in one place all the interactions with the citizens. Even the demands formulated orally (on the phone or while visiting the Municipal Administrative Centre) are transcribed into this database to be answered by the appropriate service. Through this project, Issy-les-Moulineaux aims at focusing its services on its constituents' needs: simplifying the access to the administrative services for the inhabitants, improving the reactivity of its services, as well as the versatility and the improvement of the reception duties.
IRIS is welcoming you... ...by phone dial 014 123 8000, Mondays to Fridays from 8 am to 7 pm and Saturdays from 8 am to 12 pm. A voice recognition telephone switchboard directs you automatically towards the desired service or interlocutor. You just have to pronounce his or her name to be immediately redirected. If you don't know him or her, just say "information", to be directed towards the call centre ...by email use the form "Posez une question" ("Ask a question") ...in person, visit the Municipal Administrative Centre, 47, rue du GĂŠnĂŠral Leclerc, Mondays to Fridays from 8:30 am to 6 pm, Thursdays until 7 pm and Saturdays from 8:30 to 12 pm. â–
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E-administration in Issy
IT outsourcing: improved services for the population Issy-les-Moulineaux was the first French city to outsource, in 1998, the management of its IT services (IT networks, office automation). Back then, the City's IT department employed 9 persons who were managing nearly 400 passive terminals and implementing around 3 projects a year. Today, the IT management team is employing 3 persons who manage nearly 1300 computers connected to high speed internet and around fifty servers, implementing fifteen projects a year. IT outsourcing thus helped to modernise the City's networks, renew its infrastructures and offer more online services for Issy's inhabitants. â–
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E-administration in Issy
All IP network: better phone calls, cheaper phone calls Since June 2009, converting itself progressively to ToIP (Communication through Internet), Issy-les-Moulineaux's City Hall has been pursueing its usual goals: improve services and reduce operating costs of networks. This is a large scale project including 36 sites and 360 phones to build a more efficient, multi-usage and saving making communication tool.
This breakaway from usual telephony is also part of the improvement of public service. A mature and saving making solution which improves the quality of the services offered to Issy's inhabitants without disturbing the users. In consistency with already implemented multimedia services, Issy-lesMoulineaux goes on with its services modernisation strategy. â–
Only one network is to be maintained. Since 1st April 2010, the annual operating costs of telephony and digital networks went from 418,000 euros to 242,000 euros - a 176,000 â‚Ź annual saving. A technological change, shared by all services, more user friendly, and equipped with extra functionalities shared directory, shared mail, collaborative system - will allow the numerous users in the City to improve their skills and put together their contacts to have a common directory.
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E-Democracy Registration on the voter lists Since 2009, Issy is experimenting a new online service: the on-line registration on the voter lists. A real success, this practice increased by more than 20% after only a 6 month trial!
Voting machines to gain time during vote counting procedure Issy's citizens vote using these machines which are accessible to everyone, simple, reliable, certified and confidential. Before
The voting machine has three goals: economic and material (saving on poll organisation costs and saving time on results counting operations at the end of the ballot); environmental (suppressing the ballot papers) and civic sense (allowing an easier access to voting procedures for disabled people). Voting machines used by municipalities have to be certified by the Ministry of Home Affairs, thus giving the insurance that the voting machine complies with all legal requirements and that its use is adapted to polling constraints. Since 1995, Issy-les-Moulineaux has been testing different digital voting systems: voting machines, voting terminals (voting machine linked to a central server), and online voting, notably for the district councils elections in December 2002 and December 2005. Note: Voting machines are used in all polling stations since spring 2007 elections. â–
the opening of the polling stations, each member of each station controls the settings of the machines installed and checks that each candidate meter is set to zero. The station members sign a special ticket and the ballot is then declared open.
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Issy Fort: The Digital City This 12 ha site is intended to be transformed into a housing district including businesses and public facilities necessary to fulfil the needs of the future inhabitants.
A project looking towards the future without forgetting the past Respectful of the past, this new district symbolises the City's wish to combine Issy's past and modernity - the historical fortifications, the blockhouses and the firing range will be preserved and highlighted while a Fort History multimedia memory lane will be created.
High Environmental Quality district Here, the technology is meant to serve the environment, the fourteen steps of the approach will be dealt with in a conscious and exemplary manner. The overall areas as well as each particular building's plans are designed to take in account the influence of the sun and the wind in order to generate maximum well being for the future inhabitants. On the energy front, thoughts will be put towards the development of ecological and renewable energy using processes (photovoltaic energy for example).
A district Intranet
At home The consequence of such new technologies' availability inside each household is the creation of "smart" homes. Open to the world through high speed internet,linked to the district through the Digital Fort Intranet and its private and public services, "smart" homes equipments communicate with each other inside the home itself through domestic portals. The "domestic bridge" will allow,for example to control the temperature levels and the heating schedules in different parts of the home.
The Multimedia resource Centre The Fort Blockhouses will host a people orientated resource centre. This centre will be conceived as a new technology embassy, thus offering a threefold activity: training, demonstration and animation.
The school will be a pilot school for the use of New Technologies as a support for teaching. These new tools should improve teaching by allowing access to rich multimedia contents, as well as by improving the way children are studying, providing a follow up to teacher-to-student and student-to-student interactions after class. â–
The district Intranet is the digital heart of the district, it is through this that all information will transit. This wager on a Digital Fort consists in making this Intranet rich and user friendly so that the inhabitants browse it and interact with it several times a day.
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