understanding of the technology. For the budding chefs amongst us they also host a wide range of great cooking demonstrations to help you get the best from your new kitchen appliances. Chris showed me round. “I know it’s a bit clichéd these days, but we really are a family run, independent, Cornish business. 2016 is our 40th anniversary and a lot of our new business comes from local recommendation; our reputation in Cornwall is extremely important to us. So we all have a really strong focus on delivering outstanding customer service, before, during and after you buy!” Chris explained with a smile. “We have friendly, knowledgeable staff who really know their stuff and can help you choose just the right product. And all our products are set up in store ready to be used, so our customers really can see and try everything before they buy.” They offer a free delivery and installation service on all major purchases. Follow up service is also very important; they have a fully trained team of workshop based and field engineers who can service the majority
of things. Which, in today’s throwaway society, is a very important aspect when considering the sustainability and green credentials of a new electrical appliance. “We really have tried to think of everything from our customers’ perspective. We have eight branches all with individual contact details. So if you need advice or are having a problem there is always someone available locally to help, whether in store or on the phone” Chris adds emphatically. “No call centres for us!” At the new St Austell store there is even a coffee lounge so you can relax, talk through the various options and decide on the right appliance for you. As Chris explains: “We realise that buying a brand new TV or kitchen appliance can be a very important and difficult decision; we are onhand to offer honest, friendly advice so you find the products that are right for you. It's why so many of our customers keep coming back to us!”
ë ABOVE Highly trained staff at Woolacotts offer outstanding customer service
“We have a really strong focus on delivering outstanding customer service, before and after you buy.”
HBH WOOLACOTTS Branches throughout Cornwall and Devon www.hbh-woolacotts.co.uk Find out more online: www.cornwall-living.co.uk
CORNWALL LIVING 73 CLM 42--ED--HBH Woolacottsvs2--2.0.indd 3
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