The behaviours we want to encourage

We notice when people need an extra hand and offer help.

We get to know people personally and where appropriate check in with them on what’s happening in their personal lives.

We will try to improve difficult situations rather than getting dragged into complaining and fueling a downward spiral.

We always tailor our responses to someone’s gripes.

We notice the difference between when someone is whinging/getting something off their chest and a real cry for help.

We share knowledge/opportunities.

We try to ensure others get job satisfaction.

We listen, encourage participation, and allow people the time to be heard.