The behaviours we want to encourage

We will work with fairness, openness and honesty. We will offer training and share knowledge.

We demonstrate a knowledge and understanding of the diversity of our clients and colleagues.

We will proactively raise our mistakes with our supervisor and discuss how to improve next time without any fear of reprisal.

We will not be embarrassed to share knowledge of our mistakes with colleagues so that we all learn for the future.

We are supportive of colleagues who make mistakes or struggle. We are dependable and follow through on our commitments.

We show respect to our colleagues and clients.