Courage

We are ambitious and think big. We are fast growing – the superior service we offer means more and more clients want to use our services and referrers like sending their work to us, assured their clients will be looked after. We embrace change and seek to discuss, explore and consider opportunities.

I have seen Courage displayed when: 1.

I didn’t see Courage being displayed when: 1.

The behaviours we want to encourage

We will seek advice from others to ensure what we deliver is technically and legally excellent.

We will always keep clients up to date - both as to what can be done and by when.

We communicate effectively to manage clients and colleagues expectations.

We are one firm and seek to help in all legal issues the client may have.

We understand what other departments do in order to provide a holistic service.

Where we cannot address a client’s legal needs, we will seek to refer them to an appropriate contact and monitor that relationship for the good of the client and the firm.

We will review the performance of ourselves and others.

We are truly focused on client service and do not just pay lip service to it.

We understand who our clients are and why they matter.

We work as one team with the ultimate objective of client service in mind.