The World of
HiTouch Business Services
Table of Contents Page 2 Principals of Hi Touch Page 2 Technology Overview-Source Store Page 3 Source Store Continued Page 4 Facility Solutions Condeco Page 5 Print Partners HP and Xerox Page 6-7 Managed Print Q&A Page 8 -11 Design Works Page 12 Rent A Crate Page 13 Shred X- E Scrap Page 14-15 My Office Products Page 16 -21 Professional Print – Promo Services Page 22-23 Bridged Technology
Hi Touch Business Services Overview 2015 by Edward Sanders
Lifetimes of “Experience” Our combined knowledge of 926 handpicked professionals with skills acquired across 4 decades equals to 14,600 days of learning or 13,519,600 days our people have learned & listened. Featuring 9 “Best in Class” Vertical Markets serviced with “Best in Class Practices” for your business
We have built our company on the principles of personal service, focused attention and valuable solutions combined with ‘ahead of the curve’ technology Ahead of the curve’ technology
Want to put the latest technologies to work for your business? Our solutions can help you take advantage of enterprise mobility, multi-vertical solutions which provide innovation and growth. We empower all employees with a user experience designed for different business requirements all in one shopping experience. Our integrated platform solutions and technology allow for Punch Out/Tap Out with SAP, People Soft, Ariba, and other enterprise software. We define new possibilities by streamlining complexities for real-time orders and approvals. We unleash this innovation to transform how your business operates on a daily basis, to learn more contact us ask@hitouchservices.com
Source Store Supply
Differentiate your wholesale and retail distribution business – no matter its size – with our sales and distribution software that helps you proactively understand your customers' product and service needs. Plan, source, stock, sell, recover, and analyze all on one unified IT platform. Today’s businesses are faced with increasing demands from its customers. Our solutions enable retail firms the ability to better understand its customer and supplier needs. We allow you to focus on growing your business, while differentiating you from the competition. Companies can leverage insight and efficient execution to achieve profitable growth, improved cash flow, and operational excellence.
Legal – Financial – Agencies – Health & Hospitals – Real Estate – Publishing – Accounting
Expertise Experience Capabilities
Retailers
Solutions for all
Source•Store•Supply is a unique supply chain solution provider that allows our clients to consolidate all of their non-revenue producing items needed to operate their business locations into one single supply source that delivers significant, measureable benefits:
Source – We Source Our Clients’ Needs Our vendor agnostic approach means that we work with clients to determine best supply options to achieve client defined objectives. We join with our clients at the negotiating table to secure the best possible terms on every transaction. We have world-wide first class manufacturing combined with distributor relationships across a vast array of product categories. This allows us to consolidate buying power that leverages our collective client purchasing across the entire HiTouch Business Services family of brands. We have experience sourcing almost anything an organization could need to operate their locations from cash register and credit card rolls, to pricing and merchandising materials, toilet paper, hand towels, name badges, point of sale signage, hangers, hang tags, boxes, shopping bags, direct mail, security tags and equipment, to logoed apparel.
Source Store Supply
Management Visibility and Control
To Learn More
esanders@hitouchservices.com
Legal – Financial – Agencies – Health & Hospitals – Real Estate – Publishing – Accounting
Expertise Experience Capabilities
FacilitySolutions helps clients
improve their conference and meeting room and shared workspace utilization and productivity with world leading Condeco Software. A scalable system that can handle your whole real estate portfolio locally and globally Whether you have 800 meeting rooms in New York, 200 in London and 20 in Singapore, Condeco Conference Room Booking lets you manage your assets more efficiently on a global scale. With over ten plus years of experience working with clients worldwide, Condeco are able to scale a solution to your needs. Our wealth of experience is complemented by local delivery through our offices in the UK, North America and India; and our global partner network, reaching across Asia, South Africa and Europe.
Hospitality and Resource All catering and resources, such as AV equipment, can be booked directly from Condeco Meeting Room Booking Software.
Visitor Management
Conference Room Booking Maximize your conference room space, reduce administrative responsibilities while streamlining processes in your workplace
The Visitor Management feature simplifies visitor management with meeting invites, speedy visitor check in, visitor passes and automatic host notification when a visitor arrives.
Comprehensive Reporting Condeco Meeting Room Booking Software provides layered reporting to closely monitor room utilization, resource usage, user activity and much more.
MS Outlook Integration Condeco Meeting Room Booking Software can fully integrate with your current system by connecting to your calendar application.
Third Party Booking APIs
Mobile Booking + Digital Signage + Software
Condeco Meeting Room Booking Software integrates with VC equipment, such as Cisco TMS or BT Engage, or to manage external meeting requirements through your corporate travel company.
Legal – Financial – Agencies – Health & Hospitals – Real Estate – Publishing – Accounting
Expertise Experience Capabilities
Our Partnerships
• Strategic Planning • Print Management - Optimization
MyOfficePrinterServices is a premier HP partner earning their Managed Print Advanced Specialist (MPAS) accreditation. HP recognizes partners that go beyond providing hardware and demonstrate a consultative sales approach to solve customer business problems. This partnership benefits not only our own organization, but also your company. MyOfficePrinterServices provides access to business enhancing solutions and the highest level of HP support in terms of integrating print and imaging technologies into a single workflow. In essence, your organization will have the latest most advanced innovations HP offers. HiTouch also sits on the HP Managed Print Executive Council, one of 14 in the country
MyOfficePrinterServices recently received recognition as a Xerox Diamond Partner. As a provider of Xerox Partner Print Services our customers can expect a higher level of satisfaction combining the best offering and support services that both Xerox and MYOPS can offer.
• Operations & Maintenance • Asset Tracking & Management • Lease Management
Managed with your
fingertips
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Expertise Experience Capabilities
Brand Agnostic we are 16 MPS Ques+ons You Should Be Asking to Un-‐covering the Right Results-‐Driven Partner & Printer
Every MPS provider claims they’re the best. But only a thorough evaluation will reveal who can actually deliver for your organization. Take a serious look at your potential MPS partners and use these 16 questions to discover which one is right for you.
Managed Print Services reduces expenses whether documents are paper or digital. We’ll help you gain control of your printer fleet & documents saving you as much as SAVE 30% in the process. Can the provider support efforts to secure project sponsorship and communicate change throughout my organization? What tools does the provider offer to accurately assess current infrastructure? How will the provider accurately measure and report cost reductions? Can the MPS provider manage office, production and marketing services across your entire enterprise?
Does the provider have solutions that address environmental sustainability goals? How well can the provider integrate within my IT infrastructure? Security is a serious concern today. Does the provider collaborate with best-in-class security companies like Cisco and McAfee to deliver embedded security solutions? How will the provider support my mobile workforce?
Legal – Financial – Agencies – Health & Hospitals – Real Estate – Publishing – Accounting
Expertise Experience Capabilities
16 MPS Questions Continued Can the provider improve workflow automation or optimize business processes? Can the provider quantify performance or continuous improvement? Does the provider have a proven track record? Does the provider have the strategic vision to grow with my needs in the future? Does the MPS provider define managed print as just printers and consumables…or do they include the print server, driver and queue management? Can the provider manage print services and/or devices, regardless of manufacturer? Can the provider offer scalability, flexibility or global delivery capabilities? Is the provider serious about helping you print less?
To Learn more or to schedule an appointment esanders@hitouchservices.com Mobile: 917.589.8900
Legal – Financial – Agencies – Health & Hospitals – Real Estate – Publishing – Accounting
Expertise Experience Capabilities
Schools – Offices – Training Centers – Hospitals – Examination Rooms
We are a major provider of workspace interiors with offerings that cover the full spectrum of furniture, fixtures, finishes and designs. We have the right resources and solutions to meet every budget
Legal – Financial – Agencies – Health & Hospitals – Real Estate – Publishing – Accounting
Expertise Experience Capabilities
Transform the way you work.
Introducing Bluescape™, the visual collaborative workspace. Work at the same time or on your own time in an always-on collaboration space, seamlessly sharing ideas, media and documents.
Seamless
Connect
Efficient
Ignite
Simplify
Execute
Connect teams across time zones • Work at the same time or on your own time in an always-on collaboration space, seamlessly sharing ideas, media and documents. • Live updating • Around-the-clock access • Access with multiple devices
Ignite breakthrough ideas. • • • • • •
Our infinite workspaces facilitate fluid ideation and rapid iteration, so you can quickly create and evolve extraordinary concepts. Handwriting and drawing Instant media sharing Notecards
Execute seamlessly start to finish. • • • • •
Speed work to completion by giving your entire team continuous access to project resources and a complete history. Unlimited users Works with online applications
Legal – Financial – Agencies – Health & Hospitals – Real Estate – Publishing – Accounting
Expertise Experience Capabilities
ü Strategy ü Space Planning ü Design ü Furniture Selection ü Procurement ü Work-Flow ü Functionality ü Aesthetics/Environment ü Event Driven/Direction Driven
Build Your Dreams
Change Your World
Enjoy Your Space
Legal – Financial – Agencies – Health & Hospitals – Real Estate – Publishing – Accounting
Expertise Experience Capabilities
Learning and workspaces are not a one size fits all approach every space has unique needs and requirements that require more than a cookie-cutter solution. Today’s spaces often require an integrated blend of private workspaces, areas for team collaboration, highdensity zones, reception stations, and multipurpose rooms that need to maintain a professional appearance across the board. Design Works delivers on all counts. We specialize in school, office, and contact center furniture and have over 20 years experience delivering quality furniture solutions that are backed by a lifetime warranty and made in the USA. Our tagline is solutions that fit’ because we tackle each project individually and deliver solutions tailored precisely to your needs. We’re here to make your job easier. From initial idea to final details, we do whatever it takes to make sure your project goes as smoothly as possible. With our ImagineIt Design Sessions we design furniture to fit your needs. Our design specialists work closely with you to learn about your needs and to understand your specific issues. With the flexibility of our designs, your input becomes our output. Discover what is simply the best furniture-purchasing experience in the industry — one focused entirely on you and your needs.
Legal – Financial – Agencies – Health & Hospitals – Real Estate – Publishing – Accounting
Expertise Experience Capabilities
Rentacrate is the first and foremost reusable plastic crate and moving equipment rental company in the United States serving business, residential and government customers nationwide. Rentacrate provides a sustainable, cost-effective, and more efficient alternative to cardboard boxes for the office, commercial and residential moving industries. Rentacrate products and services make moves more effective, efficient and environmentally friendly – all from a single source with a nationwide presence.
Truckloads - Rentacrates are larger than boxes so you need 20 percent to 50 percent fewer crates Manpower - Our Pak-NStak™ crate and dolly system enables you to stack more at one time and eliminates dollies Disposal Costs/Damages/Downtime Rentacrates are sturdy, reusable and virtually crushproof. Potential Injury Avoidance/Prevention with Rentacrate’s Pak-N-Stak crate and dolly system eliminates heavy lifting Delivery - Rentacrate provides a justin-time delivery and pick-up service directly to your locations
Rentacrate features 16 full-service local/regional distribution centers that serve all of the United States. Rentacrate’s customers range from large Fortune 1,000 companies to small and mid-size businesses, as well as multiple government bodies. Homeowners can also turn to Rentacrate for assistance with their moving needs. With national capabilities and no minimum purchase requirements, Rentacrate is the perfect solution for moves of all sizes. Our Sustainable Move Solutions™ provide turnkey end-to-end solutions for our clients for all types of move projects whether across town or across the country and include complete sustainability and cost to budget analysis and reporting. Our Complete Moving System™ is the only fully integrated, 4 step system that accounts for all your moving needs in a cost effective and streamlined process. Rentacrate's Crate Management System gives clients a variety of turnkey options to fit any size move you may have.
Legal – Financial – Agencies – Health & Hospitals – Real Estate – Publishing – Accounting
Expertise Experience Capabilities
ShredX by Rentacrate
Green Solutions
In today’s world, information security is more important than ever. HIPAA, Fair and Accurate Credit Transition Act and Sarbanes-Oxley all are holding businesses to a new standard of security when it comes to how they handle sensitive information.
Throughout its history, Rentacrate has continually infused its dedication to sustainability and environmental responsibility into its business model. Together, Rentacrate, ShredX and E-Scrap offer a comprehensive suite of green solutions for businesses by providing cost efficient and eco-friendly options for moving and waste management, all of which are sustainable by their very nature. As part of our broader commitment to environmental stewardship, Rentacrate products both conserve and preserve our natural resources.
Document shredding has become a cost-effective way for private businesses and public agencies alike to ensure they are in compliance with the law. It’s also environmentally friendly – when it’s done right. All your ShredX bins and consoles can be exchanged as required on a predetermined schedule for ongoing shredding needs or one time contracted pick-ups.
E-Scrap Have you ever wondered what happens to your computers and electronics after you don’t need them anymore? More often than not, they sit in landfills leaching hazardous chemicals into the atmosphere and soil. Sensitive data that was stored on such devices may also still be accessible and can fall into anyone’s hands. Recycling your electronics is the safer, more eco-friendly alternative. Computers, monitors, keyboards, mice, laptops, mainframes, modems, hard drives, floppy drives, cellular and land line phones and all connecting wires and cables, printers and small copy machines can be recycled.
Crates — For every crate produced, ten trees are preserved and less waste is produced, making Rentacrates a sustainable alternative to cardboard boxes. What’s more, using crates helps you save on fuel and resources, while eliminating unnecessary cardboard waste. Reusable, recyclable and less expensive than cardboard boxes – Rentacrates are a smart choice for a greener move. Learn more. Recycling — Laws and regulations are making recycling a necessity for most businesses. Privacy acts require secure disposal of consumer information and sensitive data. Local legislation banning electronic products from landfills are being passed day after day. ShredX and E-Scrap, Rentacrate’s shredding and electronic recycling brands, provide organizations a state-of-theart alternative to help them become compliant with most privacy regulations, while also adding green practices to their business. Learn more.
Legal – Financial – Agencies – Health & Hospitals – Real Estate – Publishing – Accounting
Expertise Experience Capabilities
My Office Products is one of the nation’s largest independent office supplies and office products companies with various subsidiaries targeting specific market sectors including government and education. My Office Products is one of the most dependable sources for supplying businesses across the United States with next day delivery and comprehensive solutions to their supply needs, great service, extraordinary access to products, and very competitive pricing.
Service Metrics Performance Overview
99.88% Fulfillment Accuracy
99.93% Inventory Accuracy RDC 2010: $126,636 Mil. 2011: $164,960 Mil. 2012: $190,698 Mil. 2013: $201,193 Mil. 2014: $267,000 Mil. 2015: $300,000 Mil.
SPR Cross Docks Next Day
2nd Day
72% Filled at a MYOP Facility 62% Orders Placed Online 35% Desk Top Delivery Legal – Financial – Agencies – Health & Hospitals – Real Estate – Publishing – Accounting
Expertise Experience Capabilities
MyOfficePrinterServices offers an end-to-end Managed Print Solutions that maximize print fleet output efficiencies and realize significant cost savings potential for most companies. MyOfficePrinterServices holds both Xerox and HP managed print certifications, and provides services ranging from initial assessment through ongoing solution implementation, monitoring, and management.
ITSimplify provides IT hardware, software and a comprehensive range of IT solutions including cloud based services and system development, implementation, management and maintenance. With highly competitive pricing on more than 250,000 products from more than 2000 manufacturers, ITSimplify can meet the needs of almost any organization. We offer personalized account management with customized online order management and a single point of contact to manage each client’s specific technology needs.
At MyOfficeProducts we deliver more nationally than just fresh coffee every day. Our premium brand-name products, state-of-the-art equipment and trained technicians guarantee a customized refreshment program ideal for any office’s needs. Our advanced coffee making systems include Keurig single KCup; the new Tassimo-Pro single TDisc, Thermal and Air-pot brewing and the traditional Glass Bowl systems and Bo Decker. A complete line of specialty coffees, herbal teas, creamers, sweeteners, and hot chocolate, bottled water service and water filtration systems, Premium sodas, waters, juices and snack foods
You Focus On What “You Do BEST”, While We Focus On “What we do BEST” Professional Services Digital – Commercial – Web – Technology - Promotional
1-10 Color Printing Perfectored in One Pass
Special Effects Soft Touch & Metallic’s
Roll to Sheet 18#-150# Cover
Web Printing
8 -16 – 32 - 64 Page
Wide Format Design & Signage Posters – Signage - Displays
Colors Perfected
Professional Color matching
Continuous & Snap Set Form Printing
1-6 Part NCR or Paper & Carbon Certified Check Printing
Every client is a
big deal.
We realize that our reputation is reflected in every single printed piece that hits the marketplace. So for each and every one of them, we focus on producing world-class quality that
exceeds expectations. No matter how small or how wide-ranging your needs may be, our seasoned pressmen and experienced production staff are completely focused on serving you, by offering you the most innovative equipment while providing you firm with results that match your creative vision. Hi Touch Professional Services go beyond inkon-paper. In fact, few printers have the experience we possess for taking designs from finishing through warehousing to inventory management, fulfillment all the way to distribution. Whether it’s B2B or B2C, we assure that your materials get where they’re going quickly and efficiently with drop shipping and data management. Our overall goal is to make your job easier. How? By skillfully integrating project management, packaging and fulfillment services with the current processes and core business. At HTPS we apply our processes and tools ensuring optimal operation of our manufacturing and distribution supply chain minimizing manufacturing-caring costs, transportation costs, and distribution costs. Our vendor managed inventory system proactively checks inventory against amounts on hand and in the manufacturing schedule then creates/replenishes collateral automatically. By increasing our overall service offerings, we increase your profitability and efficiency.
Every project is a
big deal.
It’s true HTPS offers a myriad of services to make all of your brand messaging and communications materials the best they can possibly be. When you need to execute faster, reduce costs, and drive better campaign results. It’s not enough to just
deliver anymore, that’s where we come in. As we’ve grown with our clients and kept up with the world around us,
one of our greatest values has become the
expertise in bringing together great people, with the best equipment and cutting edge technology to round out your solution for success. Traditional Printing
Sheet Fed, Half-web And Full-web Full Service Binding/Finishing/Imaging Warehousing, Distribution & Logistics
Digital Printing
Variable Print On Demand One To One Marketing Multi-channel Production And Delivery
Technology
Marketing Portal Inventory Management Automated Workflow Solutions
Every event is a
big deal.
Your reputation is reflected in every corporate event put on by your company. Our focus is on making your branding efforts get noticed and be well received by the demo-socio-graphic people your wanting your message to reach with world-class
design, creativity which meets and exceeds expectations. HiTouch specializes in an interactive, consultative approach to promotional products. Breaking from traditional branded program models, we build and calendar a program for you that proactively fulfills throughout the year. Promotional Solutions HiTouch offers thousands of promotional products from golf balls to key chains to desktop items. Our promotional experts will help you select the right products whether you are participating in a trade show event or developing an online company store. Our in-house creative graphics team can also aid you in your design.
Promotional Products • • • • • • • • •
Apparel, Hats, Shirts, Blankets Golf balls and Golf Accessories Badges, magnets, pens Tote and sports bags Executive Gifts, USB Drives, Mugs, travel drink ware & crystal glassware Calendars, desk and business accessories Employee recognition campaigns Watches, time pieces, desk clocks
Every promotion is a
big deal.
We review and assess your needs, and remove the “Pain Points” from what can traditionally be a cumbersome process, then present you with a customized solution geared toward significant savings & efficiency.
HiTouch has developed promotional solutions that fully negate and minimize the risk of things like rigid contracts, heavy upfront deposits, and punitive buyback penalties. Our programs are designed to save you time and effort with preferential pricing from for success. While we are able to provide traditional store programs, our clients have been very receptive to our approach and have applauded our efforts to be stewards for: • Increasing Their Bottom Line • Eliminating Or Reducing Legal And Associate Staff Time • Exceeding Their Overall Brand Objectives!
In the event the traditional store program is your preference, HiTouch is your answer. Features include: • User-friendly Interface • Customizable Template • Multiple Billing Options; P Card, G/L Code, Credit Card • Easily Scalable Content • Multiple Reporting Formats
Bridged Technology is a
big deal.
HiTouch Professional Services has focused its energies on the creation of a simplified amazing experience for your internal clients.
We have taken the complexity out of maintaining
multiple vendors + on line ordering systems for different product lines and simplified the process to exist within one. With our 9 “Best in Class” divisions we are able to streamline the request-approval-ordering and deliverables on a national level with our cross product platform. Our focus is on providing a simplistic experience which allows you to focus your energies on growing your business while leaving the technology to us..
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big deal.
With our blended cross product platform we are able to facilitate nationwide local deliveries for print, promo, inventory, paper, toner, copier & laser printers, office supplies, janitorial, light bulbs, coffee, break-room, school supplies, IT hardware, software, peripherals along with a full selection of furniture and designs all operating under one roof, Hi Touch Business Services
Edward J Sanders Strategic Solution Specialist esanders@hitouchservices.com Mobile 917.589.8900 Office 212.792.5507 www.hitouchservices.com 350 Seventh Avenue New York NY 10018 74 Kenny Place Saddle Brook NJ 07663 17 National Offices/Warehouses 25-100,000 SQ FT
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Seattle
Philadelphia
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Seattle Seattle
Washington
Seattle Seattle Seattle Seattle Seattle
Charlotte
San Francisco
Charleston
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Savana
Austin
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Miami
Hi Touch National Offices/Warehouses
Hi Touch Business Services Overview by Edward Sanders