JANUARY 2021
Contents INDUSTRY 06 NEWS AND VIEWS
The latest news and views from the industry
10 A BRIGHTER FUTURE
Mark Daisley predicts better times are ahead
16 BIG ASK
Sea freight price increases indicate choppy waters ahead
20 THE IMPACT OF WHOLESALER CHANGES Office Power survey the industry
10
DEALER SUCCESS 24 AT YOUR SERVICE
Ace Office’s Keith Boulter: customer relationships are key
28 FORTY YEARS OF EVOLUTION
Lex Business Equipment celebrate a big birthday
S U S TA I N A B I L I T Y 33 WASTE NOT
20
Reducing, reusing and recycling
LEADERSHIP 36 GETTING CONNECTED Switch on to online marketing
SALES SUCCESS 39 IT’S GOOD TO TALK
What will 2021 bring to the comms party?
42 COMPATIBILTY TEST
Ink cartridges that reduce your carbon footprint
44 LIVE IT
Take a break and enjoy some lighthearted fun
42 “Very few of us were sorry to see the back of 2020 but, as we welcome in a new year, we still find ourselves navigating through rough seas as the fallout of COVID-19 continues”
18
46 FATHER P. CLIP
The good Father on stretching your way into the new year
47 FINAL WORD
VAT loophole closes on foreign online cartridge sellers
